Workflow explanation is fabulous

Tysm sir, clearly explained end to end.. Awesome 👏👏👏👏👏

You explain every topic with fabulous example and your explanation way is great

Good Video / Be Patience I you will get a very good understanding, concepts definitions and Demo of problem management is ServiceNow. Ty Sr.

You explain every topic with fabulous example and your explanation way is great🙏

@BasicoServiceNowLearning

3 жыл бұрын

Thanks a lot 😊

Best training video ever

Very good demonstration step by step - very practical & articulative.. Good job !

Bravo Bravo Bravo Basico Service Now 👍😎👌👐

thanks! excellent video.

amazing training

Can someone please tell me what are the SLA's that are available with time frame for problem management?

Great video.....is there a video on change management?

very helpful data, please make for the change management process also

@BasicoServiceNowLearning

2 жыл бұрын

Will do soon

You explained well , good job!

@BasicoServiceNowLearning

2 жыл бұрын

Glad it was helpful!

Veryyyyyyy useful bro, many thanks 😀

@BasicoServiceNowLearning

2 жыл бұрын

Welcome 😊

Pls share a video on change management

Sir when multiple users reports same issue then it is an outage and a major incident needs to be raised.. only after PIR, if the issue is repetitive then a problem ticket needs to be raised

@mangeshlanke2964

Жыл бұрын

Tikit raised by child tikit.....

@vishusingh8400

Жыл бұрын

Agreed

Can you also upload video for Change Management

wonderful explanation

@BasicoServiceNowLearning

2 жыл бұрын

Glad it was helpful!

Nice video

wow your just amazing!

Thank you so much for content and it made us clear about the concept, the only doubt I am having is will teh Problem investigation team is technical team who works on the problem fixture or the team who is related to problem management team who collects the data from technical team?... please help me with answer

I see all video 's is very good please can you explain the project for interview

Good content

So how to create the know error and do we need to attach the know error with the problem ticket inorder to close the problem ticket after workaround.

Hello, Can we assign closed incidents to the problem ticket ?

What is the responsibilities of problem coordinator?

you done this demo in which version like rome , qubeic.

Hello, can you please make a video on change management process, of you have already made it can I please get the link, thank you

Hi Please make vedio for change management

sir,please help me to find change management in your playlist...tq

Thanks a lot for your explain, i'm writing from Colombia, i have a problem to go ahead with Star Fix button since immediately after to write the description as fix, appear a message error saying some like "you need add at least one fix task to continue with the solution", but we add a change request, complete the task problem and even adding that is not possible continue with Star Fix button, thanks a lot again for your videos and work... Could you tell me what we would do it in that case?

why is it necessary to update the configuration ITem ? please reply

assigned to is not auto populated in my developer instance , how can i activate it .

Thanks. Good video. One question? What are the possible probing questions problem manager asks during problem investigation? Kindly mention. I need it

@madhumitaroy7800

3 жыл бұрын

Hi Appy, The questions would depend on the kind of issue caused. A good practice is to schedule a meeting once the record is created with all the teams involved during the resolution of the incident. Hope this helps.

Hello sir plz upload change and catalog management

@BasicoServiceNowLearning

4 жыл бұрын

Sure :)

Sir can you please make a video on change management, really need it plz sir

@BasicoServiceNowLearning

3 жыл бұрын

I will post the same :)

@loveurself4054

3 жыл бұрын

That would means a lot

accept risk for workaround, right?

hai!!share a video for change management ...Thanks

@BasicoServiceNowLearning

Жыл бұрын

Okay sure

I think you are wrong in terms of raising problem ticket. When many users are facing issues while sending mails, then its a incident which needs immediate restoration and problem ticket will be raised only when deep root cause analysis is required or when the issue cannot be resolved with incident. Usually when you call to any organization IT help desk, they will have a voice note mentioning about particular incident number for any known global issues and not problem ticket number. This is my understanding.

As a Administrater we just configure Change Management application but no resolve done by us is that correct

@BasicoServiceNowLearning

2 жыл бұрын

Correct, Change process is for change managment team and related stakeholders. But sometime because of any bug or issue if something get stuck then administrator can get into...

we want change management,catalog management

@BasicoServiceNowLearning

4 жыл бұрын

Yeah Sure, soon :)

@chandrasekharreddychandu1827

3 жыл бұрын

@@BasicoServiceNowLearning services now Administrator are developed pdf send me

Hii sir

@venkatasuneelpamujula9593

2 жыл бұрын

Wher is the change management

great video as usual

@BasicoServiceNowLearning

2 жыл бұрын

Glad you enjoyed it