IT Incident Management vs. Problem Management - ITIL4

Do you know how to distinguish a problem from an incident? Whether you're an IT service manager or studying for your ITIL certification, it's important to understand how these two concepts differ. Join Chris in this video to learn the key differences between incident and problem management.
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Connect with Chris:
LinkedIn: / cward23
Chris: / chris_itil
#incidentvsproblem #incidentmanagement #problemmanagement

Пікірлер: 14

  • @ivoryjohnson4662
    @ivoryjohnson46622 жыл бұрын

    The explanation of the fire and the arson investigation is EPIC!!!!! Thank you so much

  • @GodsVibes
    @GodsVibes2 жыл бұрын

    I have an interview next wednesday and a Problem Manager will be one of the Interview panel, this will be of great help. Life saver, thanks so much.

  • @lillyrose5463
    @lillyrose54639 ай бұрын

    great explanation! thank you!

  • @madzn2539
    @madzn25392 жыл бұрын

    Very well explained Sir 👌

  • @BzBug
    @BzBug2 жыл бұрын

    very detailed explanation, wonerful. Thank u very much :D

  • @ITProTv

    @ITProTv

    2 жыл бұрын

    My pleasure. Thanks for watching, Kalpesh!

  • @swapnil23246
    @swapnil232463 жыл бұрын

    Well explained, thank you!

  • @ITProTv

    @ITProTv

    3 жыл бұрын

    Appreciate it! Thanks for tuning in.

  • @juanastellato837
    @juanastellato837 Жыл бұрын

    thank you for posting this. I have my Itil test today, and well, I needed to understand incident management vs. problem management...

  • @sujithwanigasekara5453
    @sujithwanigasekara54532 жыл бұрын

    Thanks

  • @pranilmadeshwar4390
    @pranilmadeshwar43902 жыл бұрын

    Does Problem Management have SLA...?

  • @NDSLAB
    @NDSLAB6 ай бұрын

    Wrong! When an incident occurs, the initial focus is on resolving the incident and restoring services. Once the incident is under control, problem management may come into play to investigate the root cause and implement long-term solutions to prevent similar incidents from happening again. [ITIL Certified Advisor]

  • @adibkusuma3022
    @adibkusuma30223 жыл бұрын

    Thanks

  • @ITProTv

    @ITProTv

    3 жыл бұрын

    Welcome :)