IT Incident Management vs. Problem Management - ITIL4
Do you know how to distinguish a problem from an incident? Whether you're an IT service manager or studying for your ITIL certification, it's important to understand how these two concepts differ. Join Chris in this video to learn the key differences between incident and problem management.
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#incidentvsproblem #incidentmanagement #problemmanagement
Пікірлер: 14
The explanation of the fire and the arson investigation is EPIC!!!!! Thank you so much
I have an interview next wednesday and a Problem Manager will be one of the Interview panel, this will be of great help. Life saver, thanks so much.
Very well explained Sir 👌
great explanation! thank you!
very detailed explanation, wonerful. Thank u very much :D
@ITProTv
2 жыл бұрын
My pleasure. Thanks for watching, Kalpesh!
Well explained, thank you!
@ITProTv
3 жыл бұрын
Appreciate it! Thanks for tuning in.
thank you for posting this. I have my Itil test today, and well, I needed to understand incident management vs. problem management...
Thanks
Wrong! When an incident occurs, the initial focus is on resolving the incident and restoring services. Once the incident is under control, problem management may come into play to investigate the root cause and implement long-term solutions to prevent similar incidents from happening again. [ITIL Certified Advisor]
Does Problem Management have SLA...?
Thanks
@ITProTv
3 жыл бұрын
Welcome :)