7 years later and you're still saving lives! Wheel ratchet died halfway through work, watched your video, had my mouse apart, fixed and back together in 5 minutes. You, my good sir, are an absolute legend, thank you.

Excellent description and fix! Actually, one of the best and clearest KZread "how to's" I've seen. Great camera work, too! Thanks.

You definately set the standards of good tutorial videos. Good graphic, no shitty music, nice explanation about everything (how you do it and why). Thank you for helping me get my mouse back. A little sidenote though, the mouse MUST BE powered on for the switch function to work! I didnt know this, so i thought i did something wrong for about 20 minutes (thought the button was positioned wrong) untill i tried powering it on while testing - that worked.. Anyway, big thumbs up for your video.

You are truly a life saver. I almost given up and bought a new one. Found out had similar problems at the same spot. Not exactly the same. The rotaty was a bit skewed, only need to rotate it, didnt have to press or anything.

As soon as I clicked on this video, my mouse started working normally again... it`s magic!

@NiME9600

3 жыл бұрын

Same thing here :D

@Gaaan25

3 жыл бұрын

Absolutely the same here wow

@johnyk88

3 жыл бұрын

10 seconds after I read your comment ratchet activated lol

@petitrial

2 жыл бұрын

Same happened to me lol

@sonals814

2 жыл бұрын

Ditto! :)

I don't have that mouse, was just looking for other fixes but the video focus and clarity is amazing compared to what is out there, good job!

After using this mouse for about...five years? The scroll wheel suddenly couldn't switch between the two scroll modes. Thank you for this tutorial!! Saved my mouse and money!!

Any consolation, the ratchet lasted 2 years on mine. I was close to looking at replacing it until I saw on your video how easy it was to fix it. Much appreciated.

So awesome. I picked one of these up as a refurb for $35.00 and it had this problem. Fixed it, and turned off the smart shift since I like the ratchet. Also re-assigned the button on top. Nice!

Never had this issue with my MX but I did want to take it apart to give it a deep cleaning after years of home use. I would never have known how to take the MX apart without a video like this, so thanks hugely!

@bluesins6396

2 жыл бұрын

Xxxcc

Dude! THANK YOU! I actually had Logitech replace mine due to this issue, now i realize i can fix the new one they sent me that stopped working with the same issue AND the old one! You rock!

Just wanted to say thank you. I was worried about opening mine up but this helped a lot. Im going to make my clicks a bit quieter. Thanks again!

Dude you are a lifesaver, I got MX 2 a few months ago and this happened today, the mechanism is slighly different but the idea is still the name , just need to reposition the little nugget. Awesome video

I just fixed my mouse, which I was very close to send it to RMA. This video makes it easy, clear and noob friendly to fix this issue. Thanks!!!

I'm so happy you made this video. I would not have had the patience to figure this out by myself but I do have the patience to get in there and perform this fix which I did quite successfully.

Just did the same thing on my MX Master, right out of the box it was on freewheeling only. Easy fix and now it works great!

I've had my MX Master for around 9 months and it's slowly been starting to loose the ratchet click on the mouse wheel. Just followed this video and it's working like new again. Thumbs up here :)

Life saver. The smooth scrolling was driving me crazy. Thank you.

Cannot thank you enough for this video..thought my dead mouse was headed for the re-cycle bin until I saw the video and fixed it!!

Thanks this video worked, I've watched many tutorial videos and you're the only one that fixed my mouse. Of course nothing you did or nothing you showed me actually fix the mouse I mean it just magically started working while I was watching this video

this video is just as useful as the day it was uploaded. Thanks!

Found this video after searching for how this mech works, now I also learned that there is a potential problem coming up for me.. So if it happens, you've teached me how to fix it :) Thanks!

This is a really informative video, thank you for making it! I had the same problem with my mouse too, but the one thing I discovered, just as I was about to open it up, was that the scroll wheel / button mechanism is disabled when the mouse is switched off, and the free wheeling scroll wheel will only work when it's switched on.

Thanks for posting this! I took mine apart and couldn't figure out what the problem was. Now I not only know what to look, for but what to do to fix it! A+

I watched your video, which was great btw! Then pushed the scroll wheel and the square button at the top multiple times simultaneously and kind of shocked the mouse forward and that must've dislodged the scroll wheel mechanism you were showing... and now I'm back with a ratchet scroll wheel. Thanks for the breakdown!

Apparently I Did Not Retain This Information From 3 Years Ago. Thanx Again Renck!!! 3 years ago U R The Real MVP!!!!!!! I Was Just About 2 Click Amazon & Thought Let me Check KZread 1st.

video is still clutch 6 years later! Just fixed my MX Master 3s for Mac. Thanks bro!

Man, I can't even begin to thank you for your great tutorial, as I could't not find any maintenance store willing to give it a shot to solve this stupid glitch, I was so close to put it away until I found your video.... thank you so much.

I got Logitech to change my mouse because of this problem, and after one week with the new one I got the same exact problem :( Can't believe they actually released it... thanks for the video, I'll give it a try!

@gregandark8571

8 жыл бұрын

contact logitech and share this video to show them the problem ,maybe logitech will fix this kind of nasty thing by release the new version of this mouse .

Happened for the first time after 7 or 8 years of owning the mouse. This video is still helpful so many years later

It took me under 5 minutes to repair my mouse after watching this video. Thank you!

this is the best tutorial vid ive ever seen. great job! had the same issue with my mx master but was afraid to open it up coz other tutorials aren't as clear as this one. now im confident i can fix it now. :D thanks!

Wow! This worked perfectly. I only bought the mouse a month ago (April '16) and within a couple of weeks I had a feeling the ratchet was going / had gone. It wasn't until I tried a co-workers mouse and realised how broken mine was. I was about to return it, found out I'm on day 31 of purchasing it so Amazon won't accept! Hunted around to look in forums, with everyone complaining about it, with no fix. This video has saved me writing a very angry e-mail to Logitech :) So strange that it's such a common issue though. I had a MX Performance for about 6 years with no issues! Thankyou for the great video :)

@nerogad220

8 жыл бұрын

i had a Mx revolution for ages and no issues either... 1 month and my Mx master is wheeling free

@transmitthis

8 жыл бұрын

day 31? really, come on Andy, retailers policies have no power over your rights. Just tell Amazon to replace or refund, item is faulty, if they won't then start a small claims case, (give them notice of this in writing - hint they will refund then.) Item has a multi-year warranty from Logitech, Amazon, being the retailer, is who your contract is with, so they have to honor it. You also have other rights as a consumer - fit for purpose and last a reasonable length of time etc... Don't let retailers walk all over you.

My issue was fixed when I did the opposite of what you suggested. In my case, pushing the part down makes it difficult for the motor to switch between back and forth. Lifting it up to a correct level fixed the issue.

This is a great video! Thank you. I didn't have the special screwdriver to take my mouse apart BUT, after watching the video where you showed that the little lever is stuck in the wrong place, I thought, "What if I bang it on a soft surface?" And presto, it works again. THANIK. YOU!!

You need more subs! The production quality of this video is amazing! Great job!

I have an old G700 that works fine (I have replaced the battery once) and I got this problem after moving the mouse to a friend's place so I thought about banging its flat side against my hand and PRESTO! No unscrewing, nothing. It is now fixed! Thanks for the idea.

Thank you for your video, it was well done. I think the issue many people may have is the fact that this mouse doesn't come with written instructions as to what that square top button is for. That was the case for me, once I saw you pressing a mysterious button off camera, I understood what that button was for and was able to figure out why my scroll wheel lost its resistance.

Great tutorial, fixed mine, couldn't play Minecraft properly without the ratchet, kept spinning passed my choices! Thank you.

Wow what a great video! Didn't even know this mouse had a free-spin/ratchet wheel switch until I came upon this! (I watched another video and the guy said to send it back for a new one... Then I read a comment that basically called him an idiot... brought me here). Really cool feature and great explanation of how the mechanisms work inside! Thumbs up, guy!

Thank you! this fix also worked on my MX Revolution. Issue had been driving me nuts!!

After all these years i still use this mouse and have done this fix about 3 or 4 times this video is still great haha

this problem happen to me after 2 month of use, this is really bothering me so much, but your video saved me. Thank you.

Thanks for awesome fix tutorial! I specially want to mention non-existing introblablabla stuff what is in most of "howto"videos. Your tutorial, focused on problem, explained how, why and what. I really appreciate! THANK YOU once again! Now my mouse has ratchet after 5 silent years. Best monday ever.

You're definately a legend. My mouse was fixed within 2 mins.

Thanks Thomas - you helped me to perform successful surgery on my MX Mouse.

my friend, I am grateful to you I have Logitech Anywhere 2 and have been using it for 4 months. but i realized there was a problem and i didn't solve it but not a mechanical problem it just wasn't active as I didn't hold it down in full round mode I understand this now and I held it hard and the mode was activated Press the wheel to switch between the two scrolling modes: high speed mode and click mode. But by chance I watched your video and suddenly I held the fashion hard with my hand and now it's fine good God bless you love from istanbul :)

Thanks to your video, now I have a better understanding of what's causing the problem. Tho I haven't encounter this but I assume one day knowing how to fix it will be useful. Big thumbs up for this video

My mouse got this problem yesterday, glad I find your video i'll try your solution, hope it's working like before!

Fixed mine! Had it for three years before this started. THNX!!

@DerKatzeSonne

4 жыл бұрын

Me, too! Just that I had my mouse for 2.5 years now and the ratched mode completely stopped working. But now it's working again! Nice. And I was already annoyed that I would need to by a new mouse...

Thanks for the vid. You've helped me feel confident in opening up my mouse. It's now 2022 and the mouse is STILL great. However, my cat knocked it to the floor and now it doesn't ratchet. The underside of my mouse is a little different than yours. There aren't two tiny screws near the front of the mouse. But, I'll give it a try!

Thanks a lot, I also had the same issue for 3+ years & your DIY guide helped. Thank You again

5 minute fix for a one year problem :D Thanks man!

What a champ! Thanks so much for this - worked like a charm - that tiny doo hicky looks big in your video but is so bloody tiny! The legendary MX Master scrollwheel is alive and well again. Thanks again! :)

Finally! My beloved MX is perfect again! Thank you!

Thanks so much. Based on you showing where this mechanism is, I was able to correct the issue without having to open the mouse at all, I just put some firm pressure on that area, and firmly pressed the button in the middle of the mouse in which is further back towards the palm from the school wheel. This re-engaged the mechanism and it's now back working as it did before. Wouldn't have been able to figure that out without this video, so thanks for taking the time.

@TheInterviewGym

2 жыл бұрын

Thank you i did this too it was an awesome fix!!

@nichola8026

2 жыл бұрын

That worked for me too! Thank you

@fiddlefishgal

Жыл бұрын

You are a hero! My mouse got knocked off my desk and must have dislodged the key piece, but pressing the top button harder just managed to fix it back to normal! No need to find a tiny screw driver!

@BaatPateK

8 ай бұрын

what kind of sorcery is this. IT F*KING WORKED !!!!

Well-explained and easy to see and exactly what I was looking for. Thank you.

I was about to retire my mx 25, for wheel spin issue, but i said lets search about it maby find solution, your video help alot and my mouse work again, thank you

I've been having the scroll issue for the past 2 years. Thought of finally caving in to purchase the mx master 2. Came across this vid and it completely solved all my issues. Legend. Thank you for this.

Perfect! Mine recently stopped going back into Ratchet mode after pressing the button. I think that piece overshot. Thanks for uploading this!

@HSETM

Жыл бұрын

I have to smack the bottom of my mouse in order for the Racheting to work again.

First of all: Perfect tutorial with great quality. Second: I'm probably a bit dense, but was about to open this mouse up to fix the stuck free-wheeling mode. Then I "accidentally" clicked the rectangular button right above the scroll wheel, and it fixed it. Turns out the whole point of that button is to disengage the ratcheting functionality for those who wanna leave it in free-wheel mode, lol.

@christopherplascencia3926

2 жыл бұрын

LMAO here I am thinking my mouse broke again (sent back the first master 3 back to Amazon because of this reason), and all I needed to do was click a button to reingage the ratchet mode 😭

@BenOrmstad

2 жыл бұрын

Hahaha, exactly!

Thanks! Got it fixed thanks to your fantastic video! Best wishes from Munich, Germany!👍

Hi Thomas,I was about to throw my mouse in the garbage can, when I stumbled into your video. Now it works again. Thank you for posting!Regards,Tommy

this is what a tutorial video should be. showing how to solve the issue while explaining how it occured. no EDM intros, no asking to buy tool kits. BTW, I didn't have any tools to open the mouse up and so the way I solved this exact same problem is by percussive maintenance. I just banged it right-side-up against my mousepad until the function worked again. Your video showed me that this might work. Don't recommend doing it the same way though, might result in the usual problems that arise from percussive maintenance: breaking it even further.

Thanks for this. My 4 yr old mouse scrolled normally again but I can feel the scrolling almost being loose again. A few days after I "fixed" it, it went back and I figured it's time for another mouse. This time not from Logitech and doesn't have a switch for free scroll and normal scrolling.

Excellent video. Fixed my mouse following your instructions. Thank you so much!

My MX master came like this and i've had it for years! i never knew there was an issue with it!

Thank you so much! Thank you!!!! I had no more clicks on the wheel! Now thanks to your advice I solved the problem !!! GREAT

thanks thomas, i had this issue for a long time, i didnt bother fixing it. Thank you it took me 5min.

Great video thanks. Been using the mouse since December and this just started happening. Quick fix, though if it happens again its going back to Logitech.

thanks so much i just got my master and couldn't stop wondering how smart shift worked now i know without taking apart my mouse

Exact same problem I had, your fix worked great! Thanks!!

Perfect fix for my MX 2S too! Exactly the same issue, but mine has this problem after 4 years

Well done video. But mainly, for showing out what you found! Was very clear and fixed mine in a few min. Thanks!!!

Another Tip: I had to repeat the procedure 3 times because the "Smart Shift" function was left ON in the Utility software. Once I turn on the mouse, it got stuck in free-wheeling again. Had to turn OFF "Smart Shift" in the software AND un-assign Mode Shift button from the middle button for it to stay fixed in Ratcheting mode. Thanks for the instructions!

if you recently bought this mouse and have this trouble then try the ratchet/freewheel toggle button (small black) located right behind the wheel. It works for me to get me out of the freewheeling mode. I can't confirm if the latest firmware version helps but it wouldn't hurt to try that as well.

Thanks to your video, it took me not even ten minutes to do this fix, and two of those minutes were me finding my T5 screwdriver.

Thank you! Very well done walk through. Helped with my issue with this mouse :)

Done and fixed. Working like a new mouse. Thank you.

Very nicely explained & demonstrated, thanks Tom.

my mouse was fine for a few years but it finally gave up and i knew i seen this video when i was about to buy this mouse. I stuffed up the sticky pads and something broke off inside but other then that it feels brand new again haha thanks for the tutorial!

First of all, thank you for this awesome tutorial. Of course it "fixed" my MX too as expected. And then about a month later, it did the same bullshit again. Taking off the pads is the biggest problem as they tend to split (mine did). They should have at least put the screws somewhere accessible like the two torx ones are (and don't even get me started on how stupid it is to use two different types of screws and especially a friggin' itty bitty torx -- I had to order that screw-driver set just to fix this f'n mouse)! Anyone come up with a permanent solution yet (that still gives free-spin AND ratchet modes). As a programmer, I use free-spin all the time to zip up and down my code, or web pages. I use ratchet to step through the same for reading/debugging. It really is amazing this is a problem, as I have an MX Revolution that has this same free/ratchet wheel and it has never had a problem in the 5+ years I've owned it. How the hell did Logitech break a working mechanism? Didn't they ever hear the phrase, "If it ain't broke, don't fix it."

@AkashlalBathe

3 жыл бұрын

Lol. I started facing this probelm now

Worked exactly as explained! Perfect video!

WOAW! Dude you saved my mouse!! I fixed it. Thanks!

Thank you so much for the video. Mouse wheel repaired and now I feel like a NASA engineer. I'm gonna apply for some position at SpaceX, now that I think about it :)

Thanks for this detailed instruction. Hope this could fix the issue for my mouse, which is always in free scrolling mode regardless.

So, I have the MX mouse and the scroll-lock button no longer worked all of a sudden. Pushing the button on the top simply did nothing at all. After finding this video, and having you explain it so clearly, I was able to simply hit the nose of the mouse against my hand to "unjam" the little arm that overshot the lock. And that fixed it. Didn't even have to open the mouse. See ma, sometimes hitting something DOES fix it!

Amazing, had my mx master in a drawer for over a year then after getting a new laptop needed a mouse and decided to see if I could fix it. One 8 year old youtube video later and I have saved a bunch of money for 5 minutes of work :)

Thank you, this video helped me today. Great video quality. Also, that mouse is very clean on the inside.

Thank you for this fix! It worked great on Mx Master 2S

Awesome, no-nonsense video. Thank you.

2024 and I just fixed my mouse. Thank you for the clear and easy to follow instructions.

@amarjotsingh4873

5 ай бұрын

Which one you got, 3s ?

@amarjotsingh4873

5 ай бұрын

Today, mine stopped working. Scroll wheel is just spinning freely no Ratchet now.

And you helped another today!! LOL thanks man I would not have pushed hard on that piece thinking it would break so thank you!!

Thanks for the video. Thanks to you showing how this mechanism works, I found an easier solution. Just bang the mouse onto the desk a few times and that fixed it.

We need more devices like that. Devices that can be fixed. I had another problem with this same mouse (the side buttons blocked, thus disabling the other two click buttons), and it was another easy fix.

The pads has a tendency to split in two, so you got to be really carefully to get both layers. Anyway, fixed my problem too. The thumb up is well deserved. Big TNX.

@DAE51D

7 жыл бұрын

I also use that super-slick PTFE teflon tape over my pads. So each time I have to do this, I am wasting that tape -- and that shit ain't cheap!

Yeah!! I cut a small piece of paper clip and place behind the scroll and it works again!! Million thanks!

Thanks for this, it does seem a little bit loose on the ratchet so I can see why this might be a common issue. If it does it again I'll just chuck some loctite on the rachet..

Thank you sir! I cracked open my mx master and fixed it like you instructed. I wish they could've just fixed this in the design phases. I wonder if the mx master 2 has this problem.

You're Great! I love you Man! You solve me a terrible problem that I had from month! I tohught that was a defect or breakage but you save me! Thank you so much!