KTM 390 Adventure Part 32 (Fuel X lite warranty honored, emails from powertronic)

Sharing my experience dealing with powertronic customer service and getting a warranty replacement for a failed fuel x lite unit...
#KTM390ADVENTURE #MODIFIED #POWERTRONIC

Пікірлер: 25

  • @Dystopian_NZ
    @Dystopian_NZ2 ай бұрын

    I brought a FuelX-Lite kit for my new 22 RC 390. After installing as per the instructions and turning the key on the module failed to light any led's. Had to contact the supplier of the modules in Aussie (I'm in NZ) and he has contacted PT regarding a replacement. Waiting now to hear back from him.

  • @SeanFillner

    @SeanFillner

    2 ай бұрын

    It happens. They are not the most reliable units as you may have seen from my videos.

  • @augustbrante8117
    @augustbrante81179 ай бұрын

    So glad you got it resolved!

  • @lunarluna
    @lunarluna9 ай бұрын

    My fuelx just started causing low voltage O2 sensor error code and check engine light intermittently. My warranty period passed before it happened. Oh well I will see how it goes. I will probably end having to buy another one at some point. I wonder what % of these units fail like this.

  • @danking7109
    @danking710910 ай бұрын

    I too had to replace the "FuelX Lite", The only issue I had was I could not understand the person on the other end. He had a very strong Indian accent. Other than that ,they sent a new unit and told me to do what I wanted with the old one.

  • @SeanFillner

    @SeanFillner

    10 ай бұрын

    Yeah. I can understand that.

  • @RonOrud
    @RonOrud10 ай бұрын

    I've only had the engine light come on once, and it fixed itself the next morning. I have the habit of turning on the key, and then getting my helmet on and any other pre ride thing to allow it to tune itself. I figured you are supposed to do that the first time, so I sort of do it every time. I hope it won't happen again

  • @SeanFillner

    @SeanFillner

    10 ай бұрын

    I am hoping it won't happen again either but it would not surprise me if it did....

  • @teddybowker7309
    @teddybowker730910 ай бұрын

    Worrying that unit faulty hope you have better luck with new unit.

  • @SeanFillner

    @SeanFillner

    10 ай бұрын

    If I don't have luck with this second unit I think I may have to go without one or find a different setup.

  • @danisukamoto
    @danisukamoto10 ай бұрын

    Great reminder of letting the unit calibrate when connecting for the first time. BTW WhatsApp is so widely used in Asia, including India where these guys are from, that it basically is replacing email here (I’m in Indonesia).

  • @SeanFillner

    @SeanFillner

    10 ай бұрын

    I know from a lot of the scambait KZreadrs that they recommend not using the apps in general.

  • @advinjapan
    @advinjapan9 ай бұрын

    That unit has the updated firmware, that could be the issue that solved it? They literally just updated it like 2 months ago. Glad it worked out.

  • @SeanFillner

    @SeanFillner

    9 ай бұрын

    To be honest I have no idea.

  • @razst1
    @razst16 ай бұрын

    Hi, I noticed you have both the 390 Adv and the 901. Can I ask why do you keep the 390? In what cases do you prefer to ride the 390 over the 901? I'm asking because I own a 390 Adv and about to trade it for 890R (or Aprilia Tuareg 660, not sure yet). I wonder if there are advantages for the 390 over the 890 / 901 Thx

  • @SeanFillner

    @SeanFillner

    6 ай бұрын

    Because the 901 is for commuting and long trips. The 390 is to trash offroad. It's a cheap budget bike.

  • @karthik_rao89
    @karthik_rao899 ай бұрын

    Having the same problem with my Fuelx pro unit bought this in March 2022, did you purchase it around the same time frame? They asked me to ship the whole kit across to them so that they can test it.

  • @SeanFillner

    @SeanFillner

    9 ай бұрын

    Yes.

  • @karthik_rao89

    @karthik_rao89

    9 ай бұрын

    @@SeanFillner looks like a manufacturing defect of that batch then. Also your video helped! thanks :)

  • @indianonaktm
    @indianonaktm6 ай бұрын

    Quick question. What if I turned the bike on while the device was calibrating? 🤦🏽

  • @SeanFillner

    @SeanFillner

    6 ай бұрын

    You will eventually get a check engine light that cannot be fixed aside from getting a new fuel x.

  • @indianonaktm

    @indianonaktm

    6 ай бұрын

    @@SeanFillner aaaaahhh 🤦🏽‍♂️ Thank you

  • @Luis-yy8cm

    @Luis-yy8cm

    5 ай бұрын

    Hello Sean. Do you mean that the check engine light appeared because you didn't wait for it to calibrate before starting the engine? If the answer is yes then you did not have to install the new Fuel. Is there a way to tell that the Fuel X is calibrated without having to lift the seat? That is, every time we start the motorcycle we will have to wait for it to calibrate? This would be an inconvenience in situations where we have to start and accelerate the motorcycle quickly.

  • @SeanFillner

    @SeanFillner

    5 ай бұрын

    @@Luis-yy8cm The very first time right after the install not every single time. I covered that in the video.

  • @Luis-yy8cm

    @Luis-yy8cm

    5 ай бұрын

    @@SeanFillner thank you