Site Reliability Engineering and ServiceNow? They go hand-in-hand.
In this ITOM masterclass by Einar & Partners together with the Cloud People we go through everything you need to know about SRE best practices in ServiceNow.
00:00 - Introduction
05:24 - Complexity of IT Operations
08:10 - Nature of SRE
12:30 - TOIL & how to manage it
25:00 - Redefining the CMDB
32:08 - Populating the CMDB efficiently
36:43 - Microservices and CMDB
42:06 - Monitoring & Observability
49:20 - Roadmap & getting there
Want to know more? Read about SRE & ServiceNow on our website:
einar.partners/cmdb-and-disco...
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Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps.
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