How do you think Sony handled the situation...comments your thoughts below? Travel Case - geni.us/psportaltravelcase Playstation Portal Cover - geni.us/psportalsiliconecover Buy PS Portal Screen Protector - geni.us/psportalsp Screen Wipes - geni.us/psportalscreenwipes Joystick Thumb Grips - geni.us/psportaljoystickgrips Sony INZONE Buds - geni.us/sonyinzonebuds

@uselessskills

7 ай бұрын

I think eventually they will have a dedicated shipping label process once enough people start contacting them about stuff like this I hope they credit the shipping back to you when they do get it though. Best of luck bro

@damonf30

7 ай бұрын

You should not be paying shipping when it still under warranty why should it cost you when it is faulty and not your fault. We dont pay shipping in uk

@yokaidigital3033

7 ай бұрын

This reminds me of my second switch experience. I have two switches an OG one that docks and uses joycons, and a lite model which is just handheld. The left stick began to drift about 6 months of use, I had to send it to Nintendo for repair. They sent it back to me I think it’s the same one or one that was same color at least they sent back. I haven’t had an issue since I got it repaired or replaced.

@TheSilverAfro

7 ай бұрын

Sony making you pay for their lemon...

@johnsherry6021

7 ай бұрын

Wouldn’t have to deal with any shipping if you buy from store like GameStop

I love Playstation and I love my Portal, but man Sony needs to do better with this. Thank you for showing us the process and all the behind the scenes other youtubers don’t usually show!

Best of luck to you man. I hope you get it all situated. I’ve had mine since the day it came out and it still works fine.

Having to pay for your own shipping is really trash of Sony to be honest. 😂🤷🏽‍♂️.

@CKidM

7 ай бұрын

Let's go! Notification Squad on deck I see you!

@uselessskills

7 ай бұрын

Deadass I hope they credit that back when they ship it back

@delandostayreal288

7 ай бұрын

Right

@bullettime001

7 ай бұрын

Amazon do the same thing too now

@chrisstyles4630

7 ай бұрын

​@@CKidMstole that from flossy Carter

PlayStation need to come better than this!, how can they send you out a faulty product and then demand you pay to return it! make it make sense 🤔

@CKidM

7 ай бұрын

Yea not gonna lie...didn't like this approach at all. I woulda been cheaper to just return it and find another. lol

This is fantastic. Thanks for taking us along. I agree with the your misgivings about the customer having to pay shipping costs for a product under warranty.

The same thing happen to me. Sony handle it flawlessly. I shipped off my portal last week Tuesday. They actually provided the return label, they process my return and my new device will actually be arriving today.

@dioritbajrami8283

5 ай бұрын

Does this works with any PS Portal, i bought mine used, would the fix this for me too or do i need a receipt or something like this?

Been playing mine for bout 15 hours and mines working perfectly so far. Best of luck with yours brother. I’m currently waiting for my PlayStation Dualsense Edge controller to be repaired right now and had to pay $23 for shipping so now I’m basically sitting on having paid near $250 and had the controller for less than a year. Hope I’ve got better luck with my portal

@karachiarcade2285

7 ай бұрын

Damn what happened to your edge

Sorry about your luck with your Portal, but really appreciate you sharing your experience with their warranty work! Awesome Video

@CKidM

7 ай бұрын

Thanks...just hoping it will help someone else who has this issue.

To be fair, Sony didn’t charge to ship the unit to us when we preordered it. I got my portal on Nov 15th and I just paid 199.99+tax, They didn’t charge shipping. But it would be better if they emailed a shipping label to the ppl that get faulty devices.

@MultiInKIEto

7 ай бұрын

So are you saying any store where you can preorder consoles should be able to charge for shipping?

@jeffcarrier9808

7 ай бұрын

​@@MultiInKIEtowouldn't be surprised if they did. Free shipping is not a standard.

Also sorry about the error message that popped up mid video...that's my bad! But it doesn't last long.

Dope video bro nobody never do videos like this

@CKidM

7 ай бұрын

Thanks

I wish u well with this,thx for the transparency

Keep this up man. Hopefully you can get your hands on another Portal while you wait so you can get back to business as planned.

Love the vid thanks for the info

Fingers crossed Bro 😎 everything goes ok 👍 with the Portal JJ London uk 🇬🇧

Congratulations on the 100K+ Subs

@CKidM

7 ай бұрын

Thank you!

I appreciate this video big homie

this same exact thing happened to mine but on the right thumbstick (only goes left and right not up and down) I just sent mine in for a replacement im waiting for it to get approved (which i dont see why it wouldnt) best of luck to you!

Same thing happened to my portal!! Sony is making me send a picture of my receipt and has to validate the purchase and will get back to me in 48 hours before I’m guessing they will tell me to do what you did. So I’m guessing I have now to wait, what.. like 12 more days?! Haha

Keep the content coming bro

Damn good Video CKid I think it’s crazy as hell the way sony is handling issues with this and I’m pretty sure sony is much aware of issues like these before this portal was dropped so I think this could be handled much more professionally in my opinion.should the portal have come with replaceable Sticks? Yes if stick issues was a problem on the duel sense then 9 out of ten it probably would be a problem on the Portal.We gamble everyday on products that we buy so we now what the outcome could be on purchases so the least we should worry about is Customer Satisfactory but all in all I Definitely loved how you went with the process and can’t wait for the next video and I pray I don’t go through this when I finally get mines lol 😂keep it coming CKid.

I actually got that same case for mine. I’m going to look into that silicone case you have on yours.

@CKidM, your videos are awesome!! Very informative. Unfortunately, your experience makes me want to stay away from the Portal for, at least, a year or so. Or, I may still go with something like the Legion Go to be my remote-in device, into my PS5. It does sound like, though, they have some kinks to work out.

They actually charge you both ways which is ridiculous because you bought it from the company and if it’s defective they should pay for it but they don’t do that through Sony anymore. They actually make you pay for everything but if you got it through Best Buy or Amazon or any of those all you do is send it to them and they send you a new one because they never buy from Sony.

@CKidM

7 ай бұрын

Definitely learning

That's why i wait until the second or third batch of consoles.

@corrd3ll647

7 ай бұрын

Every batch of anything of any gen has issues. You’ll be waiting forever

@colinh2681

7 ай бұрын

@@corrd3ll647 true, but Ive owned 2nd and 3rd batched consoles, dating back since the NES and they still work to this day with no issues, I'm speaking on my experience only.

You made sub with this 1 💪🏾💯

@CKidM

7 ай бұрын

Welcome to the Home Team

I got ps portal on release and just picked it up this weekend and having same exact up/down issue on left stick… gonna watch your other videos o/

i'd be scared of stick drift, at this price, they could use hall effect sticks to prevent it

Keep an eye on that S/N when that replacement arrives..... Sadly, Sony hasn't evolved from this process, I was a Sony beta tester for their Ericsson/Xperia line dating back to the early 2000's and the return process has been the same. I still have a Xperia phone and I love a lot of the Sony products I own (TVs, Headphones, etc) but I don't know why they haven't adapted or evolved in this return service. Great video, thanks for taking the time. Good luck.

@CKidM

7 ай бұрын

I will definitely be taking note of the S/N...thanks for bringing this to my attention. I have it documented in the raw video footage of this video...I blocked it out in the final video because didn't want that number out there to the public.

@MrEightythree83

7 ай бұрын

@@CKidM Gotcha! - keep up the good work bro. You think outside the box, even though you waited over 30 mins on a customer service call, you made a quick video to the point to help anyone in need. It was clean, direct, and no waste of time to the viewer even though you spent hours on this. I know you knew what the outcome would be prior to the call but you still took the time to do this production. DOPE!!

I was hurting during that call for you lol, that guy was horrible imo. Best of luck to you in hopefully getting a new Portal.

@timowthie

7 ай бұрын

How was he horrible.

@FollowMyReality504

7 ай бұрын

The customer service guy wasn't horrible. He did his part, he can't speak on another departments procedures. Why would he try to give him a definitive answer when there isn't an answer to give until the product is in the repair service department?

@Starkee749

7 ай бұрын

The sony rep was actually super helpful why did you think he was horrible?. He was clear consise and answered what he could he couldn't answer what the technicians would do repair or replace. I thought the guy was helpful as.

Crazy!! I saw your second video and came here to the first to see what was wrong with your portal. It’s the exact same issue I have!!! Can’t go up and down! Sent mine in yesterday.

@CKidM

7 ай бұрын

First off thanks for watching my guy. Second…man it sucks we are in the same boat. I’m curious did they make you pay for shipping it back to them?

@cogicboy00

6 ай бұрын

Yes they did! I feel like they just need to send me a new one since its clearly a defect. I guess we will see...@@CKidM

Great video, I'm in the UK and my left stick makes a bad crunching sound when using it. I went onto the PlayStation page I ordered from originally, this was Thursday 24th Nov, there was an option to return and replace item, I got an email with a prepaid label on, posted it back same day and am told within 7 days I should have a replacement. Very easy with a guaranteed new device. This took me about 5 minutes to do then post it. Was this not an option in the US?

@Hibbsy316

6 ай бұрын

Update, 2 weeks to the day that I send my Portal back to Sony I have finally received my replacement! Let's hope the analogue stick lasts this time! Any news on yours fella?

Just ordered the silicone cover yesterday. I hope the turn around time is fast

Right analog stick did the same thing to me a few days ago while I was playing 2K. I initiated a return, but I only had the refund option available. I really don’t wanna return it, but they need to address this issue.

Great video

If anyone has had a similar or the same problem like and comment. I’d just like to see how many people it’s happened too 🤔

@jedimind505

7 ай бұрын

Nothing so far. I did purchase a replacement warranty just in case.

@mychalhutchins2968

7 ай бұрын

Def happened to me and just got my case# today but waiting on the return email.

@FerrariF108

Ай бұрын

happened to me today after having it for 6 months. It's the right stick for me though

I found a work around that will allow you to pair up any Bluetooth headphones to the portal.I have a Samsung phone USB C to USB A adapter plus a cheap Bluetooth adapter with a USB A on 1 end and a headphone jack on the other end. It works perfectly!

I know it's I know with Best buy and I believe GameStop too you can add a warranty on it which allows them to replace it if anything goes wrong within that year or two that you buy the warranty for, especially seeing what you went through I'll go ahead and pay that extra few dollars just to get one back quicker.. ain't nobody got time to be paying for shipping lmao

@beamboy420

7 ай бұрын

Careful on this suggestion. They usually don’t cover anything that’s supposed to be covered under manufactured warranty, they are more like extended in most cases.

@azarfe11Life25

7 ай бұрын

@@beamboy420 for sure GameStop covers the dual sense edge they do replace it but I'm not sure if they give you a new or free one.. I asked him about the portal recently and they said that they give the same coverage..

Playstation returns always been like this. Paying for shipping sucks but I always got my playstations repaired or exchanged… got an Uncle that use to work for Sony. He worked there from shortly before the ps2 came out to leaving sony acouple years ago. I remember I had to send my ps2 back after afew years and also ps3.

@michaelmyersplays4992

7 ай бұрын

It’s true it’s nothing new lol

Are you going to use the original packaging when you ship it back?

Lol all I can say is thanks for involving us in the journey

Wait! Youve paid for a brand new product, it doesn't work, you have to pay for it to be shipped back and if it cant be fixed they send you a refurbished second hand one. I live in UK and consumer rights say its the sellers responsibility not Sony, and they have to offer a brand new replacement or full refund. The only time you would use warranty process is if it failed months later. Whats happening here is robbery, you end up paying more for potentially someones second hand console? Wrong in so many ways....

I'm just glad I waited.

I remember going through this exact process with my 60GB ps3 back in 2007🤦🏽‍♂️ $650 yellow light of death 1 year later

This is crazy I’m having the exact same issue with mines

This is why I never buy stuff when it first comes out!

Did you see if the portal have a safe mode option

This man is the goat met him last week

I bought one a little before Christmas, and i noticed my left stick was grindy as hell... I need to call them, too... lol i believe i have 30 days

I have the same exact issue with my portal. In about two weeks the analog stick went bad. Won't go up and down as well. Spoke to someone and waiting to send it back to PlayStation. They made the portal super fragile.

So it good to get those warranty that stores give you for in case? 😅😢

Thank god no issues with my Day 1 release Portal “knock on wood”

Ahhh HELLNAHH! When I DO get my portal I'll just get it from Best Buy where I have their warranty. Customer Service is not one of Sony's strong suits. Thanks for sharing your experience homie.

When is the new batch of ps portal coming out? I'm a new sub, and I'm happy I did sub.

@CKidM

7 ай бұрын

I'm hearing the first of Dec

@skillzv

7 ай бұрын

@@CKidM Nice thanks

Same thing happened to me.. left joystick

Thinking For the Helping Jason With the PS five where you name your console where to go and I like that video where you showed us how to name it and I made a mistake on the name the last name of my PS five when I named it I accidentally added two hours to this person‘s name. It was a mistake, so I went back and corrected it to fix the mistake, and I’m thankful that you showed me what I needed to do to fix that and I’m just thanking you for that that I was watching the video on that and then I said I’m gonna try that so I did it and it worked. I renamed it then I clicked on it now the PS five portal remote player now works with the new name. I just had to fix the name because I didn’t know how to do it where to go to get that fixed.

I think it’s a stick issue my portal sometimes makes funny clicking sounds when pushing forward or backwards. I’m wondering if you have severed a connection on the ribbon cable.

@ricksclips

5 ай бұрын

Mines brand new and I know exactly what you mean. Had me tripping out a little

Its absolutely insane to me they would make you verify the warranty on an accessory they know has only been out a few weeks,lol.. and then paying for shipping when it wasnt your fault its faulty. Btw im fairly new to your channel and I love it so far I think you seem like a pretty cool guy..

@rahy1607

7 ай бұрын

Pretty sure they needed the model and serial not only to check the warranty but to also input the repair order in the system

@LARK-ht7kd

7 ай бұрын

It's ridiculous init ?? Sony not knowing there own product.

Wouldn’t the Model number be in the system setting too?

They make you pay for shipping, the chances of getting a brand new device is very slim.

Wow.. great video .. I definitely would be mad paying for shipping.. activate ur youtube muscles 💪🏾 they got the game F Up. 😳

@gregoryburkhead7813

7 ай бұрын

I subed today

You have to talk to them on live chat..dats how you get straight to a tech support...the chat haves to send you there during 9 to 5 weekdays.

@CKidM

7 ай бұрын

I wish I woulda known that...woulda saved me waiting for 30 minutes to talk to a live person. Thanks for bringing this to the comments! Definitely will help someone out for sure.

Lmao guess ima hold on to my box for a bit 😩

I think it’s sad how much worse the customer support has gotten with PlayStation, I had to resort to them during the PS3 days & it wasn’t that bad from what I can recall. In general I don’t deal with customer support much for any company but I will say that I love how nice Apple customer support is.

Atleast yours is on , I can’t even see my screen after 3 days of use

Yo brotha, can u pleaseeeee help me to or do you have any tips for helping connect my PS portal outside of my home?! I’m using a Verizon network and iPhone and I can’t get it to connect at all. Not even Too my mother’s house or girls house.

I still haven't received my screen protectors yet?

What do you do if you dont have the box just the portal bro

At least it’s not the Red Rings of Death!!!! Lol

When my ps5 broke they paid shipping both ways I am from UK so that might be why

This is why I don't pre-order peripherals.

Thanks a lot for this video.. seems like is a big process to return this thing for repairs I hope I don’t have to go through this.. I feel like this is a big red flag for this device Sony should had make this thing easy to repair those joysticks so we can avoid this headache.. hopefully they will make another version where they can make it easier for us to just fix it our selves..🤷🏻‍♂️

Have this same issue in UK. Anyone else got contact details or process on getting it repaired by Sony?

I still want one!! I hope mine will not experience this kind of problems. 😅

Having to pay for the shipping? Sony sent me a return label 🤔 I'm in Europe though... and i returned it for a refund and not to a repair center. I dont know if that makes a difference.

Was the button able to still click in this is happening to mine and I didn’t drop it I didn’t do anything to it my right stick won’t work

My portal got bad sticks 😢...how do u send back ???

Those sticks are the only thing that worries me. I am sure I would be happy with the device but this is such a hassle

I have no interest in buying a PlayStation portal, but appreciate these videos showing the return process. If this launch would have been a vita 2…they probably would of got me 😂

@candidosilva7755

7 ай бұрын

Actualy sony didnt damaged the vita name more wich is great couse byuing this abomination prooves that the person is already stupid or have brain damage.🦄🦄

Bro, I love your content . Keep it coming brother. God bless you. Hope you had a good Thanksgiving. Thank you for all your videos you give us we appreciate you my brother keep up the good work stay strong and positive.🫶🏾🔥🙏🏿

I really wanted one of these but day one couldn't get one and the scalpers were charging £400. I bought an Asus Rog Ally OLED on sale £400. Luckiest escape I ever had, PS5 for home, Steam is amazing for awa, and i still get crossplay on Honkai on a beautiful OLED display

Broo 😢 Sony should take it easy with the handhelds.

The only way to get shit done sometimes is to actually call someone. What’s the sense of all the automated questions that have to be asked again by a person? Just cut through the B.S. and talk to someone.

I feel like they’ll just send you a brand new one

I copped a ps5 slim because of you , w advice 💜

@CKidM

7 ай бұрын

My guy 💪🏾. Great pickup. What games are you playing on it?

@Raylyck

7 ай бұрын

@@CKidM Spider-Man 2 and ghost of tshumia

@MrJ8969

7 ай бұрын

I also picked up a PS5 slim it’s my first PS5 console and I’m playing Spider-Man Remastered and then work on the others I’m excited to get going!!

Why do you have to pay for shipping when it is still under warranty? We dont pay shipping in uk it is up to them to pay for it it is costing you because you portal is faulty it is not right that

This sucks but I'm gonna get mine thru Best Buy with the warranty. Any issues BB will exchange on the spot.

Step 1 : buy a Portal. Step 2 : return it.

I honestly hate how all these customer service people read from a damn script. It's almost like talking to a robot. They never give you a straight answer.

So whats broken ?

Good luck man yrs ago i bought a new at the time full hd Sony tv it was faulty i was told to send it back to sony Australia so i did thay had it for 3 months and i finally got it back and i set tv back up and thay never fixed it it still had the problem with the screen 😠😠😠 i was not a happy little camper.i hope thay don't do this to you man.

13:08 Damn, I know his last movie flopped pretty hard but I didn't think he'd resort to this!!...

Where is nty shipment?!!!

I live in Fort Wayne Indiana

I don’t know about you I would’ve put the protection plan on the PlayStation portal if something was wrong with it

@CKidM

7 ай бұрын

Well it comes with a Manufacture warranty....I Preordered directly from Playstation Direct.

Got mine day 1 and the right joystick just broke. Wtf :(

I had my PlayStation portal for two days, and both of the joysticks are cracking and clicking. They made the joysticks trash.

Honestly my dude...ive dealt with Sony's repair process many many times and they really are good with their repairs. What they might do is just send you a new one...and Honestly even if they send you a refurbished unit...its still a refurbished unit by Sony which is as good as it gets! 23:31

@CKidM

7 ай бұрын

I would not want a refurbished one. Because I don’t know how other people handled their tech or what other issues that unit had. I prefer a new one or mine to be returned back to me or my money back.

@nino201

7 ай бұрын

@CKidM yeah i hear you...i would want a new one too...i can't even argue wit dat lol! Oh and so u kno... there isn't no way to communicate wit the warehouse in Indiana... they don't send an email so u can reply to with information as to what dey did (replace wit new/refurbished/fixed yours)... dey jus send out that its on its way bac to u... from my experience dealing wit dem

For a new device that you paid about $250 i would be pissed off.. sony is messed up for this one thank god i didnt waste my time on this device

@michaelmyersplays4992

7 ай бұрын

250 ? Its 200 lol

@jay21662

7 ай бұрын

@@michaelmyersplays4992 $200 plus tax what you think theirs no taxes lol it might not be $250 but its sure enough close to it