Hello I’ve had my Ioniq 5 for 16 months now and the only issue I’ve had was the tailgate rattle, the dealership (Australia) attempted to fix it twice. They knew less than I did which is ok but the made no attempt to learn about the fix even when I sent them a Hyundai Canada service fix via hypertext link. So I fitted four half millimetre washers as per the Hyundai service update. It’s worked perfectly. What I can figure out is why the different parts of this company don’t talk to each other to make consumers experience better

@CarsJubilee

Жыл бұрын

Ya it's pretty wild, tons of owners have managed to come up with their own fixes and yet Hyundai refuses to release a true TSB for it universally.

Thanks for the super informative video. Definitely having second thoughts about submitting an order for the ioniq 6 in Canada given its first MY. Where I'm really feeling your frustration is the time spent on this. Who has all this time to waste????? There is no compensation for the countless hours. Look forward to watching a positive resolution for you!

@CarsJubilee

Жыл бұрын

Thanks! It's definitely a little scary buying a first model year. It feels like we are the beta testers for Hyundai. I thought it would be different since the ioniq 5 has been around in Korea and in Europe since 2021. In the same way, the ioniq 6 is using a lot of the same hardware and software as the ioniq 5, ev6, gv60 so they aren't starting from scratch. Hopefully everything goes smoothly!

This is a well known issue thoroughly discussed on the forum. I also had noisy tailgate, fixed myself by adding couple washers underneath each bumper stop. It made the hatch close with a little more "slam" but it solved my problem.

@CarsJubilee

Жыл бұрын

I'm surprised Hyundai hasn't provided a TSB for it, definitely seems fixable if it's a matter of elevating the bumper stops.

@michaelcottenden3216

Жыл бұрын

My I5 has developed a rattle in the last two months. I've owned it for a little over 14 months and have 39,000km on it. I tried a few of the forum recommendations regarding the trunk rattle issue. I added the washers underneath each bumper stop and I have had a week free of rattles. BUT, I don't have panel gaps like you do. Seems like you have more going on.

@stephengolds9679

Жыл бұрын

I can’t understand why the dealer can’t fix this, as you say it’s only usually a matter of adding a washer or 2

I probably wouldn't mind the gap from the visual appearance point of view, but the rattle would definitely bother me. If the dealer wouldn't be able to fix the rattle - I would definitely use Lemon Law, regardless of how "rare" the car is or how cheap/expensive the car is.

Your quest for perfection is admirable and I appreciate your honest reports on cars. However I believe it's always a risk to take a car to the dealership for anything but a major problem as your experience has born out. It's not a hyundai only problem in fact I believe they are pretty good! Probably a known good independent shop will care more about your satisfaction than the manufacturers. Plus any corporate organization is maddening if you're swimming upstream. I agree you got a bad one for fit they shouldn't have let that one get out!

@CarsJubilee

Жыл бұрын

Thanks Eric, I definitely feel like I learned a lesson here so wanted to share it. Regarding the panel gaps, make sure it's right before you buy it or you really are stuck with it. I had thought it would be an easy fix and I was wrong. I agree, I think Hyundai has been working with owners to address a lot of issues and they've done an admirable job. So I was really expecting that they would handle this panel gap alignment issue easily. Somehow it turned into this mess haha. Hopefully they'll figure out a fair resolution.

@ericroadglide9985

Жыл бұрын

​@CarsJubilee I will remember your advice when I go to buy! Thx. They have to be careful how much they are willing to address on these cars particularly with a youtuber I think because that could get mighty expensive if they had a sloppy run of production and they had to fix a few thousand cars. Could they fix your alignment? Of course. They could Tear down the whole back end and redo it. They have to draw the line. I bet some qc worker didn't want to make waves and stop the line.

@Digikidthevoiceofreason

Жыл бұрын

Perfection is a foolish thing. NOTHING is ever perfect. Absolutely nothing. However you can get close.

At this point, it would be best to have the dealer fix the rattle. Before opening a new case, try isolating the source of the rattle by lying in the cargo area while someone drives the car around an empty parking lot. Then, repeat the test with the hatch open to determine if the rattle is coming from there or elsewhere in the car's body. Once you've identified the source of the rattle, open a new case with the dealer and specify where the rattle is coming from. Good luck!

@CarsJubilee

Жыл бұрын

Mine was escalated at the 2nd trip into service and Hyundai has been sending its own engineers out to diagnose, supposedly they fixed the rattle issue since my car went in for the 3rd visit but I can't confirm since I haven't seen it in close to a month. Mine sounds like the whole hatch is shaking up and down at the latch area. Based on my gopro falling off the back windshield, I believe it's getting bounched up and down quite a bit. Thanks, will report back once I see my car haha.

Have the same issue here in Ontario Canada. Left side looks higher and right side lower plus rattle noise which I fixed with some tape. Dealerships are no help and don’t even recognize TSBs for the tailgate rattle!!!

You should have said “if I wanted fit and finish issues, I’d have bought a tesla”. I do agree that the dealership experience is not up to par. Do you have any other dealers you can try?

@CarsJubilee

Жыл бұрын

The case has been escalated so Hyundai has been sending their own engineers out for the past visits. The dealership isn't involved in it beyond providing me some updates. My next closest dealer doesn't even provide loaners so this is pretty much the only servicing dealer I can go to.

Hey Victor. Personally I wouldn't mind about a slight misalignment of panels as long as there is no noise. It is annoying that they made it worse though. Regarding fit and finish on my mid spec trim Ioniq 5, I have notices some rattles with time which are annoying. Some coming from the dash and one coming from what seems to be the rear seat row (I have tries adjusting and ensuing the seat adjustments are clicked in place). My car is due for a service next month, on booking it in I mentioned if they can look at this rear seat rattle, I assume the dash can't be fixed and it is less of an issue. As mine was one of the earlier ones here in the UK, I don't think the service technicians would have had much time and there perhaps wont be many known issues and fixes at the dealership network. I will have to keep you posted. One thing I would note is that on the Ioniq 6 show cars some journalists mentioned it seems to be more premium in the interior, so I wonder if Hyundia has already learned from the fit and finish of the car.

@CarsJubilee

Жыл бұрын

Ahh mine has been surprisingly quiet all throughout ownership until they fiddled with it but I've heard countless owners mention their trunks rattling from day 1. Very curious if Hyundai will put out a TSB for it in all markets as it's clearly a widespread issue. Let me know how things go, US owners are saying the dealerships can't fix it properly. I think the roundedness of the Ioniq 6 will definitely help. Hard creases and straight lines spanning across different body panels and trims can be difficult to align properly and the Ioniq 5 has both of things. Mine just happens to be off at a '4 way panel/trim crossing' with straight horizontal and vertical lines all meeting together at one point and those would be the most obvious - when things don't line up straight. Very curious to see how the first round of ownership goes for Ioniq 6 owners, my guess is it should be better in fit and finish.

@YoushaAhmad

Жыл бұрын

​@@CarsJubilee Good that yours is quiet other than the trunk issue. I am surprised about my car having some noises as I haven't done many miles (under 3K mi, I was planning on doing more driving by now haha). I oonder if Hyundai will put a bulletin out for all noise/ vibrations issues and possible solutions, interior and exterior. I can imagine yours being fiddly to adjust as one adjustment may cause several more required. I only of kitchen/ bathroom cabinet hinges being a bit fidley as they are with the multiple adjustments. I don't know if you watch the Munro channel but they mentioned before that there can be slight issues with cars at the fabrication stage where the panels need to be finessed early in the manufacturing before bonding/ welding / riveting etc. So it could be that the problem is more so with the trunk opening rather than the hinge adjustments. Perhaps the side panels are welded out slightly more at the roof or chassis on one side. It may be that that is within wide tolerances for the Ioniq 5 during early manufacturing and QC. Perhaps it has improved for more recent deliveries. Yes I think you are right about the Ioniq 6. We will have to wait an see. I will keep you posted on when my car gets serviced, I don't have high hopes to be honest.

Sorry to hear about all the problems. I can live with panel gaps, but a rattle in a new car is infuriating as it just keeps on reminding you that it is there. On the plus side, you got to drive a GV80 electric for a while. Any reviews on that car?

@CarsJubilee

Жыл бұрын

Thanks! Ya that rattle was really bad. I agree I could probably live with the panel gap issue as well but it just seems unfair that others have no panel gap issues whereas mine is getting worse and worse. The electrified g80 has been great, I did do one video with it so far and I've got enough content to do another. kzread.info/dash/bejne/X4Woo9uFZs7RqKQ.html But the theme of the review keeps changing since I wasn't expecting to have it for close to a month now. So most likely I'll be reworking it into a one month review video.

@xiaowei1

Жыл бұрын

@@CarsJubilee thanks, i'll will watch it now.

Since I'm in south jersey, I have to know. What dealership did you take your car to?

@CarsJubilee

Жыл бұрын

Mine's been serviced at Burns Hyundai in Cherry Hill. But truthfully I think they've done alright with servicing. The paint issue and the hatch rattle I think would have likely happened at other dealershipers too, the Ioniq 5 is still super new and certified techs are doing these things for the first time. I wouldn't expect better elsewhere. Luckily they at least provide loaners, no one else in my area provides loaners. Their Genesis side of the dealership has been excellent too so I think it mostly falls on corporate. I have cases open for both of my EVs and the dealership is just the middleman at this point since it's above their heads. Hyundai sends their own field engineers out to look at my cars and the dealership is just a holding location, they do whatever the engineer tells them to do.

Damn. At the very least they can order you another I5 for a swap. This is unsatisfactory. If it was me I would have lost it. I live by the “3 Strikes “ rule. Sadly as a Canadian we don’t have “lemon laws” here but you do. This surely qualifies for that.

@CarsJubilee

Жыл бұрын

Ya I thought a one of one swap seemed fair but they just keep saying there is nothing wrong with mine. Going in circles so now I'm looking at other options now like you mentioned.

That’s what happens when you buy the first model year. My 2023 has been flawless.

@CarsJubilee

Жыл бұрын

Glad to hear yours has been good! The ioniq 5 has been selling in other markets since 2021 so I figured my 2022 would already be not a true first year model.

@jaylsomething8653

3 ай бұрын

I have a 2023 has trunk rattle bad

The misaligned panels wouldn't bother me too much. I'm sure it's more noticeable in person. The rattle and the scratched paint from the dealership would annoy me. If the trunk rattle ends up being a issue for alot of customers they might create a fix kit for the service centers. My Genesis G70 had a horrible rattle in the sun roof. I told the dealership about it and they had a kit from corporate to fix the exact issue. Granted it took over 2 months for the kit to come in.

@CarsJubilee

Жыл бұрын

Ya I figured might not bother everyone, I definitely care more about this than the average owner and it bothers me every time I walk up to it. Feels like it's ruining an otherwise very good looking car. I've seen the rattle mentioned numerous times to the point that owners are fixing it themselves so I'm surprised Hyundai hasn't sent out a TSB for it over the past year. Ah I've been in 2 different G70 loaners both with the sunroof and they were quiet inside so probably that the fix kit applied already =)

Any update ? I had rattling sound from the back and now My driver side door started making noise now. I just so frustrated now first 12v issue and had to leave my car for 2.5 month and now this rattling sound from the back and driver side door.

@CarsJubilee

Жыл бұрын

Wow that's terrible, 2.5 months for the 12v issue. I was told that the rattle has been fixed but they've had my car for the last 7 weeks and I have no way of actually verifying that. I have a feeling it's not been fixed. Wow driver side rattle too?

Stand in frt look at the angle driver side mirror vs right side . All the ioniq5 I seen are off. Dealer said they are made that way.

@CarsJubilee

Жыл бұрын

Hmm very interesting I'll have to check whenever I see my actual ioniq 5 again. Will try taking a look at the loaner later.

Sorry correction to earlier post the washers were 1 mm thick not .5 mm

I brought my ionic 5 to the dealership For the same rattle. At 1st they said they couldn't hear it. Then they replaced the rear struts which did nothing. Finally I brought them a print out from an ionic 5 forum With a walk through of installing the washers for the top bumper stops, Which they ended up actually doing After confirming with their headquarters or something. Which fixed it😂. And they said from now on that will be the fix for this issue.. I'm in Lehigh Valley PA by the way and that was a few weeks ago.

@CarsJubilee

Жыл бұрын

Glad yours is fixed! Hopefully they release a tsb for it so all the dealerships can follow it.

@steventhegreat1887

Жыл бұрын

@CarsJubilee From the way the guy at the service counter was talking it sounded like they would. But you never know🤞

Gaps like this are normal mate. There's variances all the time. It's a Hyundai not a porche

@CarsJubilee

Жыл бұрын

Hahaha ya I get that it's not a luxury car brand but my limited trim model in my matte color currently stickers for around $59,000. You can get a new base Porsche Macan at $57,500. It wasn't that bad at first but the fact that Hyundai made it worse and then tried to hand it back to me that way and say there's nothing wrong is where things went off the rails for me. To me it wouldn't matter if it was a $20,000 Honda Civic. They can't 'break it' and then not do anything about it.

My tailgate is constantly rattling on the slightest bump. I’ve brought it back to the dealer 4 times with no results. I’ve solved the problem by sticking two small cloth gardening gloves I found in the garage between the two black plastic stoppers on the frame. I will try to glue bigger rubber pieces once spring arrives. Hyundai has no clue what is going on and are only doing the minimum needed to respect the warranty. Not really fix the problem. You want to start a class action ? We are not the only ones. It’s a worldwide problem.

@CarsJubilee

Жыл бұрын

Wow 4 visits and they couldn't fix a trunk rattle, I'd be a bit upset by that. Hahah the crazy thing is mine never had a rattle beforehand. It was silent until they tinkered with it. Supposedly it's fixed now but I haven't seen my ioniq 5 in about a month so no idea if it is really fixed. The rattle won't qualify for buy back but you may have a case there with some kind of settlement. I'll follow up when I eventually get my car back to see if they did fix the rattle.

@Miniweet9167

Жыл бұрын

@@CarsJubilee they are clueless. They can hear it but don’t know how to fix it. They are stuck with « factory » defaults and can’t seem to evolve past the « that’s how it was built so there is nothing wrong with it » opinion. Will probably have to go to a luxury car sound proofer.

How's your phantom drain issue?

@CarsJubilee

Жыл бұрын

Engineering has not provided me with any updates so I have no idea. I don't even know if they've looked at that yet.

not sure if its financially making sense for u but I would rather trade this in to my23, maybe it has better quality in production.

@CarsJubilee

Жыл бұрын

I offered them the option of swapping me into a new ioniq 5 without this issue, I didn't think it was fair that I have to pay to get out of a car with subpar fit & finish while there are plenty out there without this issue.

Sorry for all the frustration Victor. To your point about the pictures not capturing how bad it is, from what I can see, that is a very minor mis-alignment. You know, as a Tesla owner, that would be well within “spec”. Hope they get that rattle taken care of.

@CarsJubilee

Жыл бұрын

Hey Peter I appreciate that, how's the fit and finish on your model y? The 2022 red model y rental that I had for about 2 weeks actually wasn't bad fit and finish wise. I don't think I would have had any panel gap complaints where as I do with my ioniq 5. I keep hearing and seeing new owners post that they're pretty happy with overall fit and finish with their new model y. I am contemplating making that switch actually.

@peterfriedman3745

Жыл бұрын

@@CarsJubilee I think you would defiantly complain about the fit on finish on my MY. The passenger front door bulged out slightly at the top and I took it in to get fixed and now it bulges slightly at the bottom. My hood was misaligned which Tesla fixed a bit, but its still off. The internal speaker on my passenger door sits much different than the same speaker on the drivers door. Non are terrible though and I forgot about it after a while but they are probably worse than what you are dealing with. All the research I did on Tesla lowered my expectations that everything would be perfect.

@CarsJubilee

Жыл бұрын

Ahh wow, did you get a chance to reject it at pickup? I'm sure much of that I might not even notice until weeks later. If I do decide to try a Tesla, I'll have to spend quite a bit of time at that initial walk through. I can deal with it if I have the expectation that it's going to be like that. I was expecting better from Hyundai and honestly the fit and finish in the ioniq 5 has been great except for the back. So I had the expectation that they would want to fix it but I guess I was wrong haha.

@peterfriedman3745

Жыл бұрын

@@CarsJubilee I did have the option but unless I saw something that was really terrible, I was going to take it. I didnt notice any of these issues during my inspection. I was so excited to get the car. I was really looking for massive panel gaps. the hood issue I noticed right away and was able to report it before I hit 100 miles so Tesla was good about trying to fix it.

Oh was planning on upgrading to this car this week, now I’m don’t know

@CarsJubilee

Жыл бұрын

Still a great EV, check everything before you buy it. Most people don't have this fit & finish issue which is a good sign.

I have the same issue. Its really annoying hearing that sound all the time driving while driving.

@CarsJubilee

Жыл бұрын

I'm not sure why Hyundai hasn't issued a TSB for it. Definitely a widespread issue

@SuprimUpadhyay

Жыл бұрын

kzread.info/dash/bejne/fa2r2cGtmqreY5M.html Have you seen this video ? Temporary solution

A significant fit and finish defect, such as poorly aligned doors, may not be able to be repaired to your satisfaction, and if it significantly impairs the vehicle's value, you may have a good Lemon Law claim, and be entitled to a full refund, including legal fees. Check with your state lemon laws.

@CarsJubilee

Жыл бұрын

Thanks! Currently pursuing that as my next option.

Bummer! I am negotiating purchase of a 2023 Limited AWD as I write this. Should I not buy?

@CarsJubilee

Жыл бұрын

I still think it's a great a EV, one of the better options out there. But definitely check the back before you sign the papers and be prepared for customer service that doesn't quite match the price tag. Many others had near perfect experiences, maybe mine is more of an outlier?

@jesselynn5216

Жыл бұрын

I have a 2023 Limited AWD and [knock o. Wood] no issues as of yet. I love the vehicle.

@axion8788

Жыл бұрын

@@jesselynn5216 Thanks, test drive tomorrow!

The comment "just wait" made me laugh - I've been waiting for over a year now for my AWD to arrive and lead times on a new one are being quoted as two years out here in Canada.

@CarsJubilee

Жыл бұрын

Ahhh ya I guess you may not have the option to wait then, same as me when I got mine a year ago. Maybe customer service is better there in Canada though? Or maybe they've resolved this fit and finish issue in newer models.

@czarian5

Жыл бұрын

I don’t know where you live but if possible just drive to another dealership out of state or town. I drove about an hour to Maryland last week and there were so many 2023 Ioniq 5 at the dealerships I went to and call to confirmed their inventories. I didn’t get one because they wanted to give me $31K for a car that I bought $44K in October with 3000 miles. The second thing is because I think I will like the Ioniq 6 more. My experiences with four new Hyundais been great.

@Zirescu

Жыл бұрын

@@CarsJubilee - Will let you know once I get the car! Thanks for making these videos though as now I know what to look out for before we pay for the car and drive it off the lot. Fingers crossed it's all good as the dealership here has had mixed reviews over the years.

@CarsJubilee

Жыл бұрын

Looking forward to seeing an ioniq 6 in person. I feel like at least on the exterior there should be less fit & finish issues since there are less straight lines intersecting in that design. Ioniq 5 is literally straight horizontal and vertical lines all over, I could see that being tough to get right. I still like my ioniq 5 but this hasn't been a smooth experience as I had hoped.

@CarsJubilee

Жыл бұрын

You're welcome, all the ones I saw new on the lot recently looked much better than mine so hopefully yours comes in looking great!

Surely that must be adjustable?

@CarsJubilee

Жыл бұрын

That's what I thought, but all their fiddling has just made it worse. I thought maybe next steps would be order a replacement liftgate and see if that makes it any better but that's never been on the table as an option. Maybe the holes made during assembly are off by a little bit?

@stephengolds9679

Жыл бұрын

@@CarsJubilee I would consider taking it to a reputable collision repair centre and then give the bill to your dealer, been messed about to long

@CarsJubilee

Жыл бұрын

My corporate contact had said that he might be able to push that through as an option if it's not too costly. But I asked what that does to my warranty and he was not sure either. Also there won't be many shops here with any ioniq 5 experience because it's so new. It's still a possible option but I'm afraid of what might happen if my chosen shop makes things worse and Hyundai refuses to cover the costs. Currently they won't even acknowledge it's not to spec.

@stephengolds9679

Жыл бұрын

@@CarsJubilee if corporate agree it should still be covered by warranty I would hope, it’s apparent Hyundai can’t fix it.

The dealership network is just there so they can play the blame game in the hope you just give up. They played you.

@CarsJubilee

Жыл бұрын

I think that's what corporate is hoping for.

Hyundai technical service is terrible, they always avoid doing any work and just do what they can to get you to go away. Never again. My legacy IONIQ was riddled with problems and I ended the lease early.

@CarsJubilee

Жыл бұрын

Ahh that's what it feels like with both my EVs. A whole lot of nothing is getting done.

Lemon law?

@CarsJubilee

Жыл бұрын

Something I may have to explore

@scottobrien963

Жыл бұрын

@@CarsJubilee mine was pretty much flawless, other than the front license plate I asked them not to install. Mine is a 2023 and is a lease, so wasn’t to concerned. Your just not having luck. GV60 and Ioniq 😏

@CarsJubilee

Жыл бұрын

Gotcha, ya not sure what's going on. I'm sure they think I'm just bad luck at this point haha.

Victor, your expectations for the brand will not be met by Hyundai; I guarantee you the vast majority of their customers have no interest or expectations of addressing these details. I predict the issues with the back of your car will NOT be fixed.

@CarsJubilee

Жыл бұрын

I think you are right, I'd heard good things about them buying back when they can't fix and was hopeful they'd offer a fair resolution but after 5 months of back and forths they still don't want to admit there's an issue. It's a shame because it's such a cool looking car, but every time I look at the back it just doesn't look right.

That's why I bought a Tesla!

@CarsJubilee

Жыл бұрын

How's the fit and finish, any issues? I've heard that things have gotten much better over the years but I'm curious if that's true.

@michaelcottenden3216

Жыл бұрын

Just purchased a Model Y about a month ago. My wife and I went over the fit and finish for 10 minutes. I was expecting panel gaps and trim issues. Found nothing. It did have a rattle in the B pillar that I noticed a couple of days after delivery. Had to take it back but they fixed it on the first try. So, all good after a month.

@CarsJubilee

Жыл бұрын

Very nice! Model Y is definitely on my radar right now and the general consensus I've heard has been that fit & finish is pretty good now. Glad to hear that's been the case and that they were able to fix the rattle!

Hyundai Corporate are AWFUL!!!

@CarsJubilee

Жыл бұрын

The weird thing is the person I've been in contact with at corporate has been great. But he has to defer to the engineer and whoever is managing my case and that bunch has been sub par.

I really like the looks of the IONIQ 5 but with these type of problems at the dealer Tesla is looking much better to me now...

@CarsJubilee

Жыл бұрын

Ioniq 5 is a great EV but definitely requires a lot of patience trying to get issues resolved.

@mharro88

Жыл бұрын

Tesla have more issues lol

@CarsJubilee

Жыл бұрын

I've heard that the new builds have really stepped it up on over build quality. I'm sure it won't be perfect but supposedly much better than before.

Tesla is perfected and so many people don’t understand this. You all are better off getting Tesla’s. There is so much more to it than you think. Trust me.

@CarsJubilee

Жыл бұрын

I do like Teslas, I think their software side is excellent but I'm not sure I'd call them perfect. They have their own set of issues too. I guess no car is perfect haha