been repairing laptops for 12 years and i can honeslty say ive seen most problems coming from HP laptops.

@dawnbunty7

4 жыл бұрын

I can agree to that I bought a hp laptop and it's only 3 months and this happens and by the way what about Dell ?

@ghostm2962

4 жыл бұрын

Hi bro , I have a problem my hp probook 4530s laptop, every time I want to install the video card driver the laptop monitor get black and after couple minutes it's shutdown it self... I tried different OS (win 10 , 8.1) and the problem still.

@sxnqt386

4 жыл бұрын

I've had a HP laptop for Years now, It just got reseted a Few months ago. And now the screen is black, And nearly Impossible to fix. None of these are working.

@raybeam4

4 жыл бұрын

HP is bad I’m getting a Lenovo

@misscnn7379

4 жыл бұрын

My hp stream laptop won't turn on. Black screen. No battery removal... Cap locks blinking... Pls HELP!!!!!!! It's only 5 months old...

I don't understand why a laptop will just randomly not show, a new laptop that cost 999.99, what kind of thing is that

@HPSupport

4 жыл бұрын

+Maxwell 2.0 thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@jbj7799

4 жыл бұрын

Maxwell 2.0 same thing with me also a new laptop n costs $1000

@zylonandtamponhead

4 жыл бұрын

@Mohan Sandal spent 1600 on spectre 360, sent it in to service center 2x for black screen issue upon wakeup, spent hours wiping and reinstalling everything, nothing fixed, updated everything, reinstalled os so many times, still have to reboot computer all the time because HP sells shit.

@Poydra

4 жыл бұрын

zylonandtamponhead I bought an hp computer for $1200 7 years ago and it still works today like brand new

@zylonandtamponhead

4 жыл бұрын

@@Poydra there's an exception to every rule..

I’m never getting a hp laptop again💀

@ictmmxmscalper

20 сағат бұрын

i have had lenovo , samsung , nothing even remotely comes close to lasting as long and working as well as hp, mine is well over 4 years old

The videos on laptop problems fixing is something amazing. I salute all those who post such videos. May your tribe increase.

the fact that hp support is answering questions on youtube shows just how riddled with problems their quality assurance is.

@MrIDGAF

4 жыл бұрын

Binge Planet They’re literally saying the same thing over again to every comment lol

@Jinkle

4 жыл бұрын

Lol

@lol-ws6po

4 жыл бұрын

Prabhnoor KAUR bro arent the hp omens good tho its been on microsoft for so much now

@MatrixamYT

3 жыл бұрын

@@lol-ws6po hello again

@73ttda42

3 жыл бұрын

Matrixam hello again

we cant do this everyday and recently my online classes (due to covid-19 virus )were going on and the screen went blank and black. And it is a brand new hp laptop . This is totally annoying and demotivating.

@HPSupport

3 жыл бұрын

+nischith thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@roshelleirving4713

3 жыл бұрын

@@HPSupport I need help my laptop saying no bootable device insert boot disk

@rxtelll

3 жыл бұрын

Same with me sis/bro

@tejaswiniadakurkar1844

3 жыл бұрын

Thank you..... Thank you so much for your support

@tejaswiniadakurkar1844

3 жыл бұрын

Your link is really helpful

I don't know why people are being so negative. That last step worked for me! Fixed it without the help of any technician! Thanks for the help!

@HPSupport

2 жыл бұрын

+Gautam Kalyankar Glad to know that the video has helped you fix the issue!!

The Bios recovery (B+Win+power) did the trick. I've been repairing computers for a while and it's one of the first time this works lol I almost fell out of my chair. Thanks!

@HPSupport

Жыл бұрын

Hi David, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@Niallhoran-kn7zq

Жыл бұрын

I tried that and its just stuck at 50% for an hour and it eont turn off help

I will never buy hp laptop again

@HPSupport

4 жыл бұрын

+MikZiKo MAX thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@putinsneighbor8351

4 жыл бұрын

HP Support It didn’t work. Your product is garbage just like you.

@inZaneV6

4 жыл бұрын

my lenovo laptop like this too its not from hp lol

@evieasmrandentertainment463

4 жыл бұрын

PUTIN'S NEIGHBOR actually no ur talking to yourself

@seinensky5473

4 жыл бұрын

HP Support shut up

I've had that problem with my mom's HP laptop 8 months ago and that fixed it right up, thanks HP for this helpful tutorial

@HPSupport

2 жыл бұрын

+Miguel Falzon Glad to know that the video has helped you fix the issue.

@MigTheFalz

2 жыл бұрын

@@HPSupport HAITCH PEA

@MigTheFalz

2 жыл бұрын

Also what is up with the + synbol instead of an @ symbol on my name, this isn't 2013 with Google+

@yohannesmulugeta3744

Жыл бұрын

@@HPSupport Hello there, pls help me fix mine, it won't back on display the screen while the rest is working, n my HP model is 15-f272wm, can you help me pls?

The first tip really helped me in one try, really helps. Thank you for this!

@HPSupport

Жыл бұрын

Hi Rosenae, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@what-bd3hh

Жыл бұрын

@@HPSupport if none of these steps worked, what should i do??? my dad needs it for work and he doesnt know yet about what happened to the laptop.

@Pantelos125

Жыл бұрын

​@@what-bd3hh rip

Thank you, thank you this is the only thing that helped me get it back after trying other tips that did nothing. I hadn't used my laptop in a long time and when I did I had forgotten my password and in the process of verifying my ID I accidentally hit something when my computer was trying to slide off my work surface. So happy to have it back.

I’ve only had my laptop a week and it’s already having this issue! You’re obviously not testing your products before you sell them!

@HPSupport

3 жыл бұрын

+Christopher N thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@cr-zq8qn

3 жыл бұрын

A week???

@dracul1naa

3 жыл бұрын

@KingofRoblox X SAME DUDE

@2saw

3 жыл бұрын

@@HPSupport hi hp my 15dc1088nr omen laptop turns on but it is just a black screen. do you have any suggestions

@TheAbangz

3 жыл бұрын

One month and got prob...sister just buy lenovo yet more faster,windows display much quicker,more lighter weight and more cheaper. HP HP..i guess ur printer only good

It only took 1 min of following the instructions in this shirt but sweet video and my laptop is working now! Thank you HP support! No more black screen and it only took a few seconds and didn’t have to pay anyone to fix it for me!

@HPSupport

3 жыл бұрын

+oBeewan kanoBee I am glad to know that the video has helped you fix the issue.

I skipped step 1 thought that it will not work. But later I tried it and it worked. Thanks HP ❤

Thank you so much. I got my computer fixed. The video is so simple for me to easily understand. Thank you so much for this valuable video. ❤

@HPSupport

Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

That fixed it, thanks. I like the older PCs. Much less hassle.

@HPSupport

5 жыл бұрын

+Ess I am glad to know that the video has helped you fix the issue.

For those of you on the BIOS update part, just a quick fyi, the video says 40 sec, but mine actually took a couple minutes. after the 40 sec i thought it just didn’t work so i left and went upstairs, a couple minutes later i saw it had started to reboot, and now works perfectly fine, so don’t get discouraged if it doesn’t work after 40 s. Great video!

@HPSupport

4 жыл бұрын

+Ixta I am glad to know that the video has helped you fix the issue.

@phoenixfourth3847

Жыл бұрын

You are a life saver, it took around 10mins. I suppose it varies based on the model's processing power and the cheap ones (~300€/$) take way more than 40seconds.

@addractiveyeji908

5 ай бұрын

Mine took 2 seconds😆

My friend I can't thank you enough, you saved my money, keep up the good work

@HPSupport

2 жыл бұрын

+Kshitij Kumar Glad to know that the video has helped you fix the issue!!

The first step worked for me. Thanks, very helpful.

Just bought mine, now watching this after 1 boot. wtf

@HPSupport

4 жыл бұрын

+Josh thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@ahmedyassin9275

4 жыл бұрын

@@HPSupport It did't help !!!

@SpizNitrate

4 жыл бұрын

HP Support it does not work for me all these steps don't plz have u got another way

@josh4735

4 жыл бұрын

@@SpizNitrate took mine back and bought another brand.

@orrjam1

4 жыл бұрын

Yes jus had mine for 4 months and it won't come on. Blank screen 🥺

$800 for the computer it lasted 6 months, sent to HP they fixed it and it lasted another 6 weeks, sent to HP again had to pay $300 and it lasted only another 6 weeks. Needless to say, I will not be purchasing an HP laptop again.

@Martin-jl7dk

2 жыл бұрын

Same

@HPSupport

2 жыл бұрын

+Trumaine Dean thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@gress991

2 жыл бұрын

@@HPSupport copy and paste crap

@mfonemana_uduak

2 жыл бұрын

Same. Atleast yours lasted 6months.

@saminurrahmanrimon7176

2 жыл бұрын

Hp laptop isn’t good

Recovering the Bios worked. You just saved my day! Yhank you. ❣️😘

Removing and reinstalling the internal battery fixed my issue. Thank you!

I can’t believe you’re monetizing this video. True example of making a problem and selling the solution.

The third step helped me a lot. Couldn’t be able to start the screen but now I can. Thanks mate

@HPSupport

2 жыл бұрын

+C O N F U S I O N Glad to know that the video has helped you fix the issue.

Never have I been happier to hear my laptop fans running and letting me know the laptop is working.

@TsarOfRuss

Ай бұрын

This just happened to me, the fan is running fast but the screen is still not showing anything.. will it ever come on??? how did you fix yours???

@marufhassan634

Ай бұрын

@@TsarOfRuss The first solution worked for me

@John-uj8rg

Күн бұрын

​@@TsarOfRuss did it end up turning on? Mine is currently having the same issue

@TsarOfRuss

23 сағат бұрын

@@John-uj8rg No, they changed the hard drive entirely

Hi there, thanks for contacting HP Global Social Media Support! The notebook used in the video is HP Specter Notebook! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

I’m so upset! My laptop just randomly started tripping then now I can’t get off the black screen at all

@HPSupport

4 жыл бұрын

+Jane LikaDiamond thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@Nawalsamer04

3 жыл бұрын

HP Support mine isn’t the same type of laptop as in the vid it’s charging yet not opening

@thefakezoro4882

3 жыл бұрын

What happened u fix it ? What was the problem?

@janealvarez6216

3 жыл бұрын

@@thefakezoro4882 I ended up taking it to a tech and he told me it was the hard drive. He fixed it for $20 😂 hp support sucks

@thefakezoro4882

3 жыл бұрын

@@janealvarez6216 same it was the hard drive

Thank you this happens every now and then when I've worked it a bit too hard i would be on my gaming computer but unfortunately its motherboard fried

Thank you very much, this definitely helped🙌🏾🙌🏾 after watching many different videos.

@HPSupport

Жыл бұрын

Hi Janice, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

Thank you! The third step worked for me.

This video was a HUGE help!! Thank you!

@HPSupport

4 жыл бұрын

+Randy Welch I am glad to know that the video has helped you fix the issue.

Thank you for this video. I removed the RAM and inserted them back just like you did and that solved the problem. Now my screen is back on and everything is working fine. Kudos to you

@HPSupport

4 жыл бұрын

+Ibrahim Oladipo I am glad to know that the video has helped you fix the issue.

@Chinny_Emma

11 ай бұрын

I changed my Ram and my laptop on but didn't boot. I removed the new Ram and put back my old Ram. Still the same thing, it's blank. What can I do to solve this issue

Wow reseting the BIOS actually helped BIG THANK YOU BRO!!!! my lcd screen is back on and working normally

Thank you so very much! This was by far the most user-friendly version of help I have found in a long while. I was able to fix my son's computer in time for his online class tonight. I am grateful.

@HPSupport

Жыл бұрын

Hi Shanise, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@raylenemuhammad3530

Жыл бұрын

@@HPSupport weeaeaeeaeaeaeeeeeeaeaeeaeeaeeeaeeaeeaeaaeaeeeeeaaeeaeeeaeeee

@anshbarve

Жыл бұрын

@@HPSupport my laptop is still not on

@anshbarve

Жыл бұрын

@@HPSupport my issue is not fixed

@rupadebnath3581

Жыл бұрын

@@HPSupport I feel like my motherboard is dead

Really helpful, i can resolve my issue... thanks a lot!! I restarted the BIOS and my laptops comes to work perfectly!!

@HPSupport

3 жыл бұрын

+Edgar Sanchez Glad to know that the video has helped you fix the issue.

@joannechanchengwei317

3 жыл бұрын

@@HPSupport my laptop has got some noise after clicking restart, is this normal?

@ModernJewelryMakers

2 жыл бұрын

My Bios reset but the screen is black again

Definitely saving this bruh, had to find a good video before class started, this one is just amazing, first 27s in the video and it already helps 🙌🏾🙌🏾

@HPSupport

2 жыл бұрын

+VLux Glad to know that the video has helped you fix the issue!!

I thought it won't work at first but in step 1 itself it came sir, very thanks for this useful video

U saved my life I was fricking out and scared that I might have accidentally deleted all my mom's work from her laptop but now the laptop works perfectly good

@HPSupport

2 жыл бұрын

+Chloe The first Glad to know that the video has helped you fix the issue!!

"If screen remains blank, then threw it off window"

@HPSupport

3 жыл бұрын

+A_ Assassin thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@rudrakumarsingh2369

3 жыл бұрын

@@HPSupport STOP COPYING AND PASTING THE SAME REPLY

@ServerPanic

3 жыл бұрын

@@rudrakumarsingh2369 its a bot.

@bagel9141

3 жыл бұрын

@@rudrakumarsingh2369 beep boop, its a bot

@laptopdr

3 жыл бұрын

For more information for hp laptop watch out this link : kzread.info/dash/bejne/n5iZsqV7dKmvqpM.html

When I open my laptop, it appears the loading screen and takes forever ,and then nothing happens.

@HPSupport

4 жыл бұрын

+Joe Abbas Jr thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@gusdabus9895

4 жыл бұрын

The same thing is happening to me. And this video does not help

@sabeenhaider7993

4 жыл бұрын

U have to do startup repair to fix it

@huttonmthaira2252

4 жыл бұрын

Mine tok

@Ju1iusX2

4 жыл бұрын

Prabhnoor KAUR jeez man calm down

Wow.. Step one and the issue is solved,..... Thanks magic man ❤ subscribed 🎉

Thanks a lot man it worked for me doing the 1st step, you earned a new sub!

@HPSupport

Жыл бұрын

Hi there, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

I completed the first step, just before plugging into an external screen, and it worked! Thank you.

@tahasiad

3 жыл бұрын

Yes, same for me step 1 fixed it

@HPSupport

3 жыл бұрын

+Marc Cushing Glad to know that the video has helped you fix the issue.

@nastycheseseses9195

2 жыл бұрын

@@HPSupport mine didn’t work and my hp laptop does not have a removable battery:(

@m7razeen50

2 жыл бұрын

@@HPSupport by doing the first step Will it lose memory

Thank you! Working from home and got the black screen this morning. I appreciate this fix on here, as I didn't have to call in and wait on hold.

@HPSupport

4 жыл бұрын

+Shannon Pool I am glad to know that the video has helped you fix the issue.

Reinstalling the memory solve the problem for me! Thank you very much! I had this problem after replacing the bottom case of the laptop.

@HPSupport

Жыл бұрын

Hi Marcel, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

Thank you ,It is resolved.

Thank you so much, reseating the modules helped me out

@HPSupport

5 жыл бұрын

+Shiretoko I am glad to know that the video has helped you fix the issue.

@easye5653

4 жыл бұрын

What do you mean reseat the modules? i have a brand new HP chromebook 14 inch and it blacks out. Thanks for any Tips you have?

Thanks for the video. It helps me to solve the issue regarding the black screen issue during these lockdown days 😍

@HPSupport

4 жыл бұрын

+Shafeeq Haris I am glad to know that the video has helped you fix the issue.

Thank-you Sir It worked 😊

Thank you so much for Help me out.❤

Thanks. This is useless. Just lost an afternoon of work

@HPSupport

5 жыл бұрын

+BBQ&Bikes Use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed

@fordprefect7779

4 жыл бұрын

confirmed: useless! I'm done with HP

I saw a lot of hate comments and the guy replying is so chill 😔💔

@humha7613

3 жыл бұрын

I'm gonna tell him

Thanks so much for this. Had the issue this morning, and the final step worked for me.

@HPSupport

Жыл бұрын

Hi Kayode Oke, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support. Your appreciation and feedbacks, helps us to get motivated and energized to assist customers. We are here to help you with your HP Product and related queries. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support

@isaackobani3306

Жыл бұрын

Did u lose ur files ..???

@kayodeoke4041

Жыл бұрын

@@isaackobani3306 No I didn't.

Thanks, the window, B and power button at the same time worked for me. Thanks

I kept my laptop on sleep mode and forget to shut it down , and didn't use it for a month and few weeks ago I wanted to attend my class it didn't start I tried literally everything but nothing worked , my parents didn't knew Caz if I tell them they will remove me from the house 💀 Because it's a new laptop....THE 3RD STEP CHANGED MY LIFE I LUV THIS AH THANK YOU SO MUCH

@HPSupport

3 жыл бұрын

+Kim Seokjin I am glad to know that the video has helped you fix the issue.

@mxnoname

3 жыл бұрын

I did that same (sleep mode but not shutting down) but for like few days cause I didn't want to lose my unfinished assignments :DD now the screen's black and my exam week just started :D nothing seems to help lol Update 11.05.2021 I just got my computer back from a repair. The whole mainboard had to be changed :DD

You are genuis. Omggggggggggg. We literally freaked out. Tried every step of yours. Came to the last step. So freaking frighten. But after doing the last step. Omg. My laptop started working. Thank you so much❤

@HPSupport

3 жыл бұрын

+Radha Tulsian Glad to know that the video has helped you fix the issue.

Tysm this was very helpful

Awesome ..... Its Working ... Thanks for helping. Thank you very Much.

@HPSupport

Жыл бұрын

Hi there, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

Thank you sooo much for helping me in start up of my laptop

@HPSupport

5 жыл бұрын

+DS LAND I am glad to know that the video has helped you fix the issue.

Step 1 worked for me, thanks a lot. Thumbs 👆. Liked & subscribed.

@HPSupport

5 жыл бұрын

+Niroop J I am glad to know that the video has helped you fix the issue.

Thanks A Lot 😊 When I Hold Power Button For 10 Sec. My Laptop Turned on 💪💕

Thank you, it's a great video it was very helpful😊

It worked :D thank you very much hp!

@HPSupport

5 жыл бұрын

+Pittsburgh Line Railfan I am glad to know that the video has helped you fix the issue.

@owaisasif4318

5 жыл бұрын

Good

Step 3 worked for my HP Paviliion x360 laptop. Held Windows, B button, and Power button for 1 second, and 30 seconds later the BIOS image screen popped up. Thank you HP!

@HPSupport

5 жыл бұрын

+Dean Kindig I am glad to know that the video has helped you fix the issue.

@danishahmed8312

4 жыл бұрын

what do they mean by connecting laptop to wall outlet. can u explain

@Dracula.25

4 жыл бұрын

@@danishahmed8312 the charge cable but in the wall , watch the video

wow, I had a blank screen and was having a panic attack because I can't afford to fork out £800 for a laptop and tried windows and b key and it worked. you have no idea how happy and relieved I am, god the power of internet! thank you

@HPSupport

2 жыл бұрын

+Muse Magritte Glad to know that the video has helped you fix the issue!!

Thanks for this video bro🙏🏿

THANK YOU SO MUCH!! 🔥🔥

@HPSupport

4 жыл бұрын

+- hyperemily I am glad to know that the video has helped you fix the issue.

omg omg omgggg thank youuu 😭❤❤❤❤💀😭 I can't believe it actually worked..

@HPSupport

3 жыл бұрын

+sweet. xenn Glad to know that the video has helped you fix the issue.

@mangaldeathstairs7142

3 жыл бұрын

me too its really worked and thank you very much

Thank You So Much..... It's so much helpful...

@HPSupport

Жыл бұрын

Hi Mamun, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

Thank you so much. This helped me immensely!

@HPSupport

Жыл бұрын

Hi Jashodhara , thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

This was incredibly useful thanks!

@HPSupport

3 жыл бұрын

+ToyBeck You're most welcome.

I can't believe it, My laptop woke up at last from deep sleep! Now, I'm waiting till everything goes back to normal - I'll keep you updated on this anyway...many thanks guys!

@HPSupport

3 жыл бұрын

+Mon Anteza Please let us know how it goes.

@dawisdidreymonetkesia7849

3 жыл бұрын

Can you give us an update now? What happened to your laptop?

@victorhugovelazquezmartinez

2 жыл бұрын

Yet another BOT

I spent all day trying to figure out what happened to my pc......then I saw this video went all the way to step 4.lost hope at this point....I switched the ram sets......now it works...thank you so much🙏🙏🙏

@HPSupport

Жыл бұрын

Hi there, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

Thanks HP for this amazing Video. It solved my problem even though I use a Lenovo Laptop. 👍🏻

@HPSupport

Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! However, the steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands. Have a wonderful day! Cheers! Binu - Social Media Tech Support

Excellent, bios reset worked for me. Thank you thought I had lost 4 years of data

@HPSupport

4 жыл бұрын

+Adam Miles I am glad to know that the video has helped you fix the issue.

None of the steps worked

@HPSupport

5 жыл бұрын

+NaxiNiliamNus Please follow the guidelines in this document to fix this issue: hp.care/2fvFhBM

@logangross4798

5 жыл бұрын

@@HPSupport well if you would make a reliable product then we wouldnt have to go through all of this.

@denisedorlouis7488

5 жыл бұрын

For me it did

@matthew4217

5 жыл бұрын

HP Support that link is just telling us the same thing the video did. How is that helpful?

@fotis_.__4819

5 жыл бұрын

@@HPSupport If you made better products Maybe you could gain more money... Like what the hell... I bought a db0031nv notebook and it was running extremely fast at the begin...But now? Its very slow... AND I BOUGHT 3 DAMN MONTHS AGO! I WASTED 500 FUCKING $!

Thankyou it resolved the issue. Great video 👍

Thank you so much for this video I am completed 3rd step and my laptop is working now 🙏

@HPSupport

2 жыл бұрын

+Alim shaha 123 Glad to know that the video has helped you fix the issue!!

While I appreciate there being trouble shooting videos, the issue lies with the fact that I shouldn't have to jump through hoops for a nearly $1,000 laptop to function properly. Within less than a month of owning it, my HP Pavilion has had TWO of the fatal errors that are allegedly caused by windows: First the infinite repair loop which forced me to factory reset the computer (when I called HP support, they tried to claim my year long warranty had expired despite the fact I had only owned the laptop for fifteen days at that point). Since then, my laptop has been black screening and inverting monitor colors. I did the trouble shooting method of updating the drivers. Now, merely a total of 25 days of owning this wretched thing, it's doing the black-screen-with-cursor error. No amount of troubleshooting has worked so far. My lenovo of seven years never gave me as many problems as this HP has in the mere weeks I've owned it. A product so expensive should never be so faulty that it causes a college student to agonize over fixing it/retrieving homework from it until 3 in the morning.... it's a bit ridiculous, really....

@HPSupport

4 жыл бұрын

+1 01 thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

@springbloom9945

2 жыл бұрын

Your comment really scares me because i just bought it over two months ago and while working it just turned to a black screen w a cursor thankfully restarting the bios resolved the issue but i really dont want it to happen again.

@izik6894

2 жыл бұрын

​@@HPSupport Hello HP, I bought this expensive HP Spectre 360 laptop and after awhile it started to run very slow, so I decided to run the Tron Script to clean it, Once tron script was done, after reboot I see keyboard keys are lid but there is black screen and it takes forever to start or me just keep pressing all keys on the keyboard. Please assist. Thanks.

@samoyawatson1836

2 жыл бұрын

@@izik6894 same

@captdeadpool2279

2 жыл бұрын

@@HPSupport thanks HP, very cool

Very helpful video! I did not think there was hope for my laptop.

@HPSupport

2 жыл бұрын

+Petroné Louw Glad to know that the video has helped you fix the issue.

@phlhoran12396

Жыл бұрын

Me too to be fair. 👍 Though my laptop from day one was never right, fault with regards the battery too, I've to have it plugged in literally all the time for it to work. 🙈🤔

Man thank you so much 😭 i thought my laptop was done for, the Win + B + Power Button actually works, just give it some time, mine took about 5 minutes

@HPSupport

21 күн бұрын

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

Thanks for your solution it's really working for me the ram exchange process

@HPSupport

2 жыл бұрын

+Hasham Kamran Glad to know that the video has helped you fix the issue!!

The first step worked for me, thanks man :)

@HPSupport

4 жыл бұрын

+Joline Taylor I am glad to know that the video has helped you fix the issue.

@soccermom6456

4 жыл бұрын

HP Support Help! i have an envy notebook and i was playing the sims 4 and it frozen for a few minutes. so i pressed on the power button for 5 seconds. what else should i do?

@ATTORNEY380

4 жыл бұрын

@@soccermom6456 press ctrl+alt+delete this will open task manager and click on sims 4 (in the task manager)And end task this will work 100%

THIS SAVED MY LIFE, THANKS😭😭💜

@HPSupport

3 жыл бұрын

+Jasmin Sonderegger I am glad to know that the video has helped you fix the issue.

@victorhugovelazquezmartinez

2 жыл бұрын

Nice answer bots haha

Thanks so much the very last one work and I did not planned on pulling my laptop again but it works I appreciate it

Reset memory slot worked for me! Thank you!!

@HPSupport

Жыл бұрын

Hi Owais, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

Thank you!! U just saved me from my dad lol

@HPSupport

4 жыл бұрын

+MrPhoneClick C# I am glad to know that the video has helped you fix the issue.

Thanks! This helped a lot and was explained very well. Just in time for online learning

@HPSupport

3 жыл бұрын

+The Mob Fighter Glad to know that the video has helped you fix the issue.

@srijanadh2303

2 жыл бұрын

@@HPSupport hello the method of removing battery and plugging the power connection (on the second time laspse)worked for me but i have removed the battery what to do with it? shall i reinstall it?or just leave it ? too many questions

@user-nf1bz3sn4z

2 жыл бұрын

@@srijanadh2303 Easy... Step 1: Break your phone Step 2: Replace your phone Step 3:

@Statusuk

2 жыл бұрын

Same. Do I put battery back in?

@dear3sotto418

2 жыл бұрын

@@srijanadh2303 the battery keeps the laptop alive if you disconnect it so you can just leave it like that if you won't disconnect it but if you want plug it in

Thanks for ur support bros from this video my laptop got fix thanks love you hp

THANK YOU SO MUCH 😊

When he said hold the power button for 15 seconds I did it and it randomly turned on. ;w; I'm crying cuz I love so much my computer. TpT

@HPSupport

4 жыл бұрын

+Minty owo I am glad to know that the video has helped you fix the issue.

@horselover1071

4 жыл бұрын

Minty owo same

@MinnieLitty

4 жыл бұрын

Once the laptop turned on.. did you put the battery back in? Or do we just leave the battery out completely?

@gerardog.7371

4 жыл бұрын

Mine did all kinds of stuff then back to black but my screen isn't black as it's off it's on but in a light black if u know what I mean

@lailanewton1592

4 жыл бұрын

Me too, I thought it wouldn't sense I tried it multiple times 😓

My laptop finally opened, thank you sm T^T

@HPSupport

3 жыл бұрын

+Kharmeena Vista Glad to know that the video has helped you fix the issue.

@igntv7232

2 жыл бұрын

@@HPSupport your computers are garbage make them work properly

Thank you so much, the video worked, i was able to fix my laptop. And i even used the fourth or third method

Thank you so much. This video helpsme fix my new hp laptop. When i pressed the windows and B keys and power. Bios popped up and that's it! It works! God bless your knowledge to share it with us.

@HPSupport

Жыл бұрын

Hi Mimi, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

Mine has inbuilt battery 🔋So I just turned it off and waited for some minutes before turning it on. It worked.

@wajihaimran3564

4 жыл бұрын

Mine isn't

@beverlyjefferson7308

4 жыл бұрын

Wajiha Imran might should get that fixed then lol

This worked immediately. By the time tech support called back, my laptop was already fixed 🤣 Much gratitude

@HPSupport

Жыл бұрын

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

I was tryna install some OS but way before I had done something that made it so like half of the bios was more plain, and it’s an old model so I don’t know if I can download the bios repair software on a usb please help!

Thanks a lot.. Windows+B+Power Button Works Perfectly

@HPSupport

11 ай бұрын

Hi Jaydeep, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Akhil_HP Social Media Tech Support