A brief description on the sensor and how it functions and why it is defective would be a nice for additional information. God vid though. Like how brief it is.

Thank you for the video, this has helped me replace my defunct sensor, I followed your directions in the comments on how much the bolt needed to be screwed in. I did notice (like another reviewer) that the original bolt way too tight which may of lead to the sensor failing over time.

Thanks for the video. I did not have the plastic piece mentioned @ 1:45. I had the repair kit sent to me and all of the parts except this were inside. I also did not have the correct socket. So, a blob of plumbers putty to help hold the bolt in place and a bit of pressure to make it come through so I could start the nut, and then a pair of pliers to turn the nut while holding the bottom of the sensor did the trick. Anything would have worked to hold the bolt in place since it fits the form of the sensor pad when inserted, a wadded up damp paper towel would have worked.

I’m having a heck of a time trying to put it back together. I don’t have the little black thing and that spring is no joke!

Hey everyone! I fixed my sensor issue! All I did was loosen the nut that is holding the foot onto the robot. It is installed too tightly and keeps the spring from moving when the cat enters the robot. I also took the spring out and stepped on it a few times to try to make it more flexible because it is really rigid but you might not need to do that. It is really difficult to get back in, FYI.

@charbar85

4 жыл бұрын

I'm actually having a similar issue. I found out that my robot spring is compacted too tightly. When I move my robot it's actually wobbly not sure how to fix this yet. I suspect I need to stretch out my spring but I don't think I have the muscle for that. 🤔

@jasdhu46753sjdhfj

Жыл бұрын

Same here wrong installed black food and Plastik bumper also missing

@happyspaceinvader508

Жыл бұрын

I discovered this after finding that the Litter Robot kept stopping during cycle (even though no pets were near it), but then would resume cycling if I pulled the drawer out!

Followed the directions exactly and my cat sensor is still going off? I’ve had nothing but issues with this litter robot over the last year and I’m at my wits end

Long story short take it all apart and rebuild your $500 cat box 👌🏻

Merci! Ça a marché de merveille.

Great video, can you please make an instructionvideo how to remove the innershield and replace it for the beige keyplug inside the globe. What to do with the black key at the back! Has that still a function after removing the inner shield? I have to do it myself and won’t make a mistake.. so please help me out! Thanks Joshue and Philippe, greetings from the Netherlands

Wow, thanks so much! I just fixed mine by taking it apart and putting it back together 🎉 I tried simply loosening the nut earlier, but maybe it needed to be a LOT looser. Or maybe the spring got stuck? One of my boys takes "dust baths" in the litter robot and really throws himself around in there 🤷

I love at 1:38 they bring in a special tool and don't tell you that is what they did. So everyone looks around for the "little plastic piece" that doesn't exist unless you made it.

thank you. This helped me fix the constantly blinking BLUE light. I tried everything to clean it the sensors, the entire box and nothing worked. I hated that I couldn't just bypass the litter box telling me it was full (it wasn't!!) as I empty it regularly and found this so annoying that it could keep this $500 item from functioning properly.

@emmamitchell1067

2 жыл бұрын

Natalie, did you have to buy a new cat sensor? I too can not get rid of the blinking blue light!

@derbeaverhaus1862

2 жыл бұрын

Same here and they sent me to a video sequence which we did 3x and it’s still blinking and the box won’t function 🤷🏻‍♀️ I bought this for convenience and it’s been anything but. So frustrating …

@anthmartin5072

2 жыл бұрын

@Danielle Mitchell I've had this issue, I unplug it, leave it for 5 minutes, plug it back in, it does a courtesy cycle and it's fixed

Nice!

For those wondering if the cat sensor is the problem I just found that putting a 1k ohm resistor into the connector for the sensor tricks the litter robot into thinking the sensor is ok. I get the red lights right away, I think the connector or ribbon is damaged since I probed down the wire and measured around 1k ohm resistance. Putting the resistor in allows me to manually run the box while waiting on a new sensor but I may try repairing the connector to see if I can fix the existing sensor.

@mike6467

4 жыл бұрын

Worth noting that this actually works. I didn't want to buy a whole new sensor and manually cycling this once or twice a day was good enough for me. Just disconnected the sensor behind the litter drawer, took the connector off, stripped the wire and threw a 1k ohm resistor in. Now the box cycles when I manually hit the button, or when it turns on (which means I could hook this up to a smart outlet and have it scheduled to turn on for long enough to complete a cycle x times per day). Thanks for the heads up Scott!

@djbaaz

3 жыл бұрын

OMG, Thanks, Can you make a video/phots of the 1k ohm resistor? I dont think i understand.

@jw1747

3 жыл бұрын

Where did you purchase your cat sensor?

@Scott1620P

3 жыл бұрын

@@jw1747 bought at robot shop, looks like they are out of stock so you may have to call litter robot service... www.robotshop.com/en/litter-robot-3-open-air-cat-sensor.html

@FitzZZ

Жыл бұрын

4 years later, still a golden comment. Thank you for providing me the info to get it working again :)

Is there a specific torque range (in either inch pounds or newton meters) that you would recommend tightening it to?

What to do when the yellow recycle light stays on. Won’t go off even when the blue light is on. Won’t cycle when cats leave the box.

Where do you purchase the sensor? I don't see it on LItter Robot's site, will have to call them during the week, but thought it would be a good addition to your post!

@RobotShopTV

6 жыл бұрын

Hi Jennifer! Thanks for reaching out! Here's a link to purchase the sensor :) www.robotshop.com/en/litter-robot-iii-open-air-cat-sensor.html

@JennyLu2003

6 жыл бұрын

Thank you! :)

Ok all three lights are going off and I finally got it to turn cycle right kinda (I’m trying to explain my issue the best I can ) anyway when it is cycling I hear a loud thumping sound like something is falling inside the little robot I also found two black magnetic magnets ( I don’t know if they go with or in the little robot somewhere!? Please anyone I need help I go to the site and I can’t find any help

The sensor change worked to fix the automatic cycling on my robo litter 3

in the manual it says, that the robot does calibrate the weight each time when reset... so it does actually measure weight ? or is it a simple on-off switch, the sensor? because: as soon as the spring is compressed and the sensor gets contact it reacts.. for me it seems: there is no measuring of weight ????

I was given one of these as a gift. Now I know why and that they don't really like me.

@bobrobosborne6849

Жыл бұрын

Ain't that the truth! It's such a twitchy product.

cool

In the description you say, “If your foot is black (and the bolt is 1 5/8'' cm) : you need to screw for the bolt to just be a mm from the bolt.” What do you mean when you say the bolt should be a mm from the bolt? Do you mean we should screw the nut until it is 1mm from the end of the bolt?

Actually not as bad as the comments make it out to be. Just stuff a wad of toilet paper on the foot piece, just enough to hold the screw in place so that the nut can be screwed on. After the nut is attached it doesn't matter, it's locked in, now just tighten it.

I have had litter robots for 6 years. I used to recommend them. Due to the lack of customer service I have experienced in the last 6 weeks, I no longer recommend the produce. The last 2 times I called the waiting que was over 50 customers before me. When I emailed, it was several days before I received and answer and their reply was a repetition of the owners manual which I explained that I already followed. I even asked to buy a sensor and was told that it was not available on line. I had to call in. Back to the 50 person que.

@RobotShopTV

Жыл бұрын

Hi Steve, We are sorry to read about this situation. Have you placed your order with RobotShop? Have you contacted Whisker directly? We do not see any interaction with RobotShop under the name Steve Haren. Thank you

@SteveHaren-ue2mz

Жыл бұрын

@@RobotShopTV no, I used whiskers

@SteveHaren-ue2mz

Жыл бұрын

@@RobotShopTV I contacted Whisker directly. Can I get a sensor from you?

@RobotShopTV

Жыл бұрын

Hi Steve, to ask for a sensor, you have contact the Robotshop customer service at www.robotshop.com/apps/robotshopapp/support

@SteveHaren-ue2mz

Жыл бұрын

The Robot Shop was kind enough to reach out and helped me solve the service problem I was having with the Whiskers Customer service. I now buy parts from Robot Shop. They are very helpful and ship quickly so I can get my cats' box back in working order. THANKS ROBOT SHOP !!!!!!

Hi, could you please tell me where to put the magnets into the globe?

@RobotShopTV

6 жыл бұрын

Hi, Could you contact us via our support center so we can send you the appropriate file that will show you how to replace the magnet inside the globe? www.robotshop.com/en/support.html/

Where does one get that black piece the hold the screw in when trying to assemble it? (black base) I can't for the life of me get the spring in and screwed back together now that I have replaced the sensor.

@RobotShopTV

6 жыл бұрын

Hi Kristin, Thanks for reaching out. The black piece is a custom 3D printed tool we made. You should be able to achieve the same result with a similarly-shaped object or something (like a piece of a paper journal) to hold the screw in place. Let us know if there's anything else we can do to assist you,

@slick1587

Жыл бұрын

@@RobotShopTV It would be great if the video showed the technicians also using a paper journal as you just recommended.

Hi there. How do you know if it is the cat sensor that has gone. I've tried everything with mine. The red light is flashing and won't do anything. It's totally been cleaned, top to bottom (thought a full clean would fix the issue - nope) and there is clean litter in it just bellow the line, it's stable on laminate floors, not touching anything. What are your thoughts?

@RobotShopTV

6 жыл бұрын

Hi, Please check your unit for the following: * The litter is above the fill line or in excess of 10lbs. * CATS has not been reset after adding weight * The waste drawer has too much weight The red blinking light indicates CATS (the cat sensor) is detecting excess weight for more than 2 minutes. To test your changes, power the unit off and then on. Allow the unit to complete the start‐up cycle and return Home with a solid blue light. Your unit is operating normally. If it continues to flash, the cat sensor will probably need to be replaced. Always press Reset after emptying the waste drawer, adding litter, or moving the unit. You can also turn the unit OFF then ON to ensure the baseline is set properly. When pressing Reset, watch for the blue light to quickly flash one time. This indicates CATS has been successfully reset. If none of the above solves the issue: 1. Remove the bonnet. 2. Remove the globe 3. Replace the bonnet 4. Press Cycle (without the globe on the unit) 5. Allow the motor to run for 5 seconds, at any point, does it stop and flash red? If no, then excess weight needs to be removed from the globe. If yes, (it blinks red), the cat sensor will need to be replaced. Let us know how it goes. With regards,

@tammy29445

5 жыл бұрын

Hi Robotshop..I have been fighting with my LRair for quite awhile. Thank you so much for your help..as of now mine is running with no issues. Your a life saver...Thanks again

Faites vous la réparation à Montréal? Est-ce la même chose pour le litter robot 4?

@RobotShopTV

Жыл бұрын

Bonjour Anne, Merci de nous avoir contacté. La réparation peut être effectué dans notre établissement qui est situé sur la Rive-Nord de Montréal. Avant de procéder à une réparation, nous devons effectuer une vérification au niveau de la garantie, autant pour les Litter-Robot 3 que 4. L'envoi en réparation des unités se fait ensuite par la poste. N'hésitez pas à nous contacter via notre centre de support si vous avez d'autres questions: ca.robotshop.com/fr/pages/contact-us Cordialement,

What should I do? Do I need to replace the cat sensor? Sensor goes off when heavier cat goes in but not for 7 pound cat?

My Litter Robot has a flashing blue light that nothing will stop. It started after the empty cycle has started and a loud pop or snap sound was heard. I took it apart and everything looks okay but the blue light keeps flashing when power restored to the unit. I don't think it's the cat sensor. Have you any ideas other than buying a new Litter Robot 4?

Buenas noches tengo un problema hace un tiempo con mi litter-robot y es que al vaciar el desecho y al volver no queda en la posición correcta queda virado un lado y no lo he podido posicionar de forma correcta es pero me puedan ayudar gracias

Can you tell me if the sensor is bad or what? I have a kitten at first she only weighed 4 pounds and wouldn’t set off the sensor, she gain some weight and the sensor would activate when she entered (instant red light) then it would cycle at set time just like it’s designed to. Now recently the kitten enters the globe and is not detected. I reset by pushing the reset button I also turned the power off and back on, it started working again like it’s supposed to but now kitten is not detected and reset doesn’t make a difference, if I reach inside and put some weight on the litter the sensor will activate so is the sensor bad or is there an adjustment? I saw the adjustment video for the older robot with turning the round foot on the bottom but they said that was for that model only. I have the little robot open air, the one without the wifi, I ordered the upgrade though and installed it and it has wifi now but what do you suggest about this sensor? Thank you

@maddilong135

3 ай бұрын

The reason the kitten didn’t set off the sensor at 4 pounds is bc the minimum weight is 5 lbs

Hmm. So I just tried to install my replacement sensor and not having any luck. My issue is that the red light never comes on and the sensor doesn't get triggered. I have the black foot and left ~1mm of bolt poking out of the nut for the pressure sensor. Should I grab the multimeter?

@RobotShopTV

6 жыл бұрын

Hi, if you own a multimeter you may try to test your cat sensor. If it seems to act normally, contact us via our support center for further troubleshooting or contact your dealer for warranty.

@tehboj

6 жыл бұрын

I'll give it a go. Appreciate the reply and the ability to actually order a replacement.

@whiskyecho

5 жыл бұрын

@@RobotShopTV what readings should I look for on the multimeter?

what causes the litter robot sensor to break down?? i've had my litter robot for 2 years and had to get it repaired 2 or 3 times already- each time, it seemed to be the car sensor. Is this regular wear and tear or am I doing something wrong?! thanks

@RobotShopTV

6 жыл бұрын

Hi Amy, It is pretty difficult to determine the source of the issue without having the robot in our repair center. Defective cat sensor can be caused by a bad installation or liquid leaking in the electronic.

I have a new LR3 that is 3 months old I get a lot of cat sensor interrupts and it stops in the middle of a cycle like the sensor is either to loose when trying to complete its cycle and the weight of the cat litter is putting the globe out of balance and triggers the sensor like a cat has gotten in it.

@OneSillyGrl

Жыл бұрын

Having the same issue and the Litter Robot is on point for everything so I'm only able to assume a sensor is bad.

My issue is that it recognizes that the cat gets in the first time but after the first cycle the blue light flashes and it doesn't ever start on its own until I reset it. any thoughts?

@RobotShopTV

6 жыл бұрын

Hi, The following troubleshooting should resolve the blue light blinking while the waste drawer is empty. Once resolved, the unit should consistently recognize when your cat visits and cycle accordingly. To troubleshoot the blue blinking, let's start by power cycling your unit: 1.) Leave your unit powered ON with the blue blinking light engaged & Unplug your power supply from the base 2.) Wait 10 seconds then plug the unit back in 3.) Allow the unit to complete a start‐up cycle. If the light is solid blue, the code has been successfully cleared. If the light is still blinking, let's proceed with troubleshooting. Let's empty the drawer if it has waste and reinstall the bag before proceeding. Note: If you are using a dark colored bag, always tuck it into the tabs. Video: kzread.info/dash/bejne/gKybtrutm9G9j8Y.html Let's check your DFI Lenses for any obstructions: 1. Turn off the unit and Unplug the power from the base 2. Remove the Bonnet and the Globe 3. Inspect the top of the Base where the Globe usually rests. Is there any debris? Small amounts of litter are normal. Clean as needed. 4. Inside the waste opening, there are two clear "Lenses" (left and right side). Ensure there is no debris on the Lenses. Sometimes litter can fall/splash onto them. ** To clean the lenses, we recommend wiping them off with a soft damp cloth and/or glass cleaner. Do not directly spray the Base or DFI Lenses. ** 5. Replace the Globe and Bonnet. Reset the black key in the back of the unit into the pocket. 6. Plug the unit back in. If you turned the power off, you will need to power it on and press "cycle". Once the cleaning cycle is complete, the unit should be at the Home position with a Solid Blue LED on. Further Troubleshooting: 1. If the unit continues blinking blue, remove the waste drawer and press cycle. 2. Press reset 2x to abort the cycle and return the unit to home (it will level the litter). 3. If the unit goes to solid blue with the waste drawer removed, ensure there is nothing in the drawer blocking the lenses. 4. If the drawer is clear, your base needs to be repaired.

@EFV2000

5 жыл бұрын

I've been going through the exact same issue with one of my liter robots. I will update this if I can find a fix. Although replacing the DFI ( drawer full indicator) is probably the thing to do. For the price it is lazy engineering if you ask me.

You mention needing a 1/4inch nut driver (but you don't show us what that tool looks like - that would have been helpful). I bought one but it doesn't do anything. My robot has the black foot. Does it require a different tool? Different size of the same tool? I'm stuck on not being able to remove the bolt...

@RobotShopTV

3 жыл бұрын

Hello Lynne, We use a 9mm socket for the top part of the bolt. Happy to help with any other queries! The RobotShop Team

@ogbicro

Жыл бұрын

You don’t need a driver for the black foot. Just put a wrench on the top and hold it + twist the black piece

Where do you purchase a replacement sensor? Cannot find it anywhere

@RobotShopTV

Жыл бұрын

Hi, The link is in the description: www.robotshop.com/products/litter-robot-3-open-air-cat-sensor

Nope, not referring to the top part of the bolt but the bottom. 1/4in nut driver doesn't work. What else to use? Again, I have the black foot version. Does it require a different size of nut driver?

@RobotShopTV

3 жыл бұрын

Hi Lynne, for the bottom of the bolt we use the 1/4 in nut driver. You could try other sizes but the one that works at RobotShop is the 1/4 in. Thank you, The RobotShop Team

Where is the globe position sensor?

really good

What to do if the solid yellow light is persisted and it does not rotate at all?

@teresafrank3650

2 жыл бұрын

Did u figure out the problem mine is doing this right now

@warmbloodydew

2 жыл бұрын

@@teresafrank3650 No, I change almost everything (cost me a lot!) and it still does not work out. GEt new one I would say, not worth fixing.

When you replace the cat sensor did you say black side facing up and metal lines facing down? Is there any measurement you can advise on how not to screw the foot on too tight?

@RobotShopTV

2 жыл бұрын

Hi Ashley, The sticky surface should be down and the black surface should be up. If your foot is white (and the bolt is 1 7/8'' cm) : you need to screw for the bolt to be about ~1/4" (6.35mm) from the bolt. If your foot is black (and the bolt is 1 5/8'' cm) : you need to screw for the bolt to just be a mm from the bolt. It's essential that you respect these directions to not crush the cat sensor. Tightening and loosening the nut is depending on the sensitivity of the sensor so the customer should tighten it normally (not super tight) then check if the robot detects all the cats or not. If not, then he can either tighten or loosen depending on the situation he has. Let us know if you have further questions. The RobotShop Team

@ashleyford6230

2 жыл бұрын

@@RobotShopTV thanks for the comprehensive update.

ROBOT SHOP save me. They sell parts and I no longer have to deal with Whiskers. Thank You

Ok I noticed when I cleaned my globe that the top was still set so I decided to take kine apart ( wrong move ) so I hear a snap and found two little black magnets that goes somewhere and I don't know where they came from also I noticed this black and gray foam that got wet and had litter all over it ,,,will it dry on its own and also a peace feel off ( i thought it was OK to wash the glob where this all got wet . My husband is going to be pissed lol no joke well he wanted me to clean it haha he should know I always go over board oppps

@aimee247adams4

6 жыл бұрын

Not set I mean wet

@RobotShopTV

6 жыл бұрын

Hi, Thank you for contacting us. We suggest you contact us via our support center and we will gladly share the document on how to replace the magnet inside the globe. www.robotshop.com/en/support.html/

@aimee247adams4

6 жыл бұрын

I did a little investigating and my litter robot kept making like a slamming noise and upside down so when I went to take it apart to clean it I noticed there’s was something in the bottom under the black rubber flooring and I finally got to it and it’s a big silver like weight idk how this happened or how to get it back in ...also I found two little magnets that I have no clue where they go

@RobotShopTV

6 жыл бұрын

Hi Aimee, We believe that the Globe will need to be replaced or repaired. If you have bought the robot with RobotShop, contact us via the support center so we can verify your warranty information or send you the document to replace the magnet inside the globe.

Why does it sometimes STOP in mid-cycle with a Yellow light on? The work-around is to turn off the back on with a Reset. Then turn back on again.

@RobotShopTV

9 ай бұрын

Hi! For any kind of problem about the litter-robot, you can contact our support team at support@robotshop.com. Or, you look into our forum, we have discussions about troubleshooting that might help you: community.robotshop.com/forum/t/litter-robot-open-air-trouble-shooting-yellow-light-flashing/27456. Wishing you a wouderful day! :)

@johnpulwers680

8 ай бұрын

@RobotShopTV Why does it sometimes STOP in mid-cycle with a Yellow light on? The work-around is to turn off the back on with a Reset. Then turn back on again.

Please put some light on the subject manor. Can't see anything

Mine will work for maybe a day then stop. Each time, i pull it apart and back the nut off, seeing if that will work. Brand new cat detector sensor and brand new Pinch detectors. Its doing my head in.

"a mm from the bolt" -- does that mean portruding out of the bolt? Or sunken in?

@RobotShopTV

Жыл бұрын

Hi! If I understand well, your asking about the mm that the bolt needs to be tight? It all depends on the length of the screw. It must be adjusted so that the cat sensor remains sensitive to cat detection. Pressing the top of the base backwards, or the top of the cap backwards (if the litter box is assembled), activates the cat sensor. You should hear a click and the metal plate should not come out of its cavity. There's a forum for LR3 on our community website, it can help as well. rb1.shop/42tZP3a

@Ryan-uk8ni

11 ай бұрын

I'm with you. That instruction isn't clear, and I feel like a dummy cause no one is really asking this question. And the replies are just a repeat of the unclear instructions. They should say, tighten top nut if it detects cat when there is not, and loosen if it doesn't ever detect cat. Or visa versa. I guess I'll try one direction and see what happens.

Hit it wit some canned air and the sensor worked as new,

"Foot colour in the description " What is that?

@RobotShopTV

Жыл бұрын

Hi, It is a specific component under the robot. See the video at 43 seconds, kzread.info/dash/bejne/qYCrydxsmLrNfco.html Hope this helps!

The description on this video mixes up inches and mm until it’s utterly incomprehensible. If you’re thinking of buying as Litter Robot though… be prepared to spend half your life taking it apart and fixing/replacing components. They’re built and designed by hobbyists… to be used by hobbyists. Possible the most unreliable consumer device I’ve ever bought.

@RobotShopTV

Жыл бұрын

Hi, We are sorry to read about your experience with the Litter-Robot. Could you confirm if you've placed an order with RobotShop for that item? Regards,

@phillipgriffin

6 ай бұрын

Entirely untrue in my opinion. I have had my litter robot three for six years. I have had very very few issues. I have replaced the drawer, full indicator, and the cat sensor.

@hugosabato7662

6 ай бұрын

Wrong…. Nice try attempting to save face litter robot reps. I have two units and both don’t work now in less than 2 years. I have received email “suggestions” to fix that don’t work and waste my time. Thanks for the wasted $1000 on your poorly engineered poopbox

6 ай бұрын

My experience as well that they're incredibly badly engineered. The sensors are a bad joke and to maximize profits they saved cents on them, making end users face permanent issues. Three if the four sensors had to be shorted by me to keep the device working, the third one forced me to buy a replacement for probably 50 times production cost.

@hugosabato7662

6 ай бұрын

@ we have been scooping out two $500 robot litter boxes that don’t work for over a month now. Multiple correspondences with the company all to not be fixed. SAVE YOUR MONEY FOR A COMPANY THAT CARES. I am open to suggestions, couldn’t possibly be worse than the litter robot

If you make another video, cut out the background music and go from a quickly-read script to a slower version where the tech actually walks you through what he is doing.

I do hate videos for something that could have been answered in 1 paragraph

What a pain in the butt. I’ve had mine for 3 whole days and I already have to order a new sensor. Piece of junk.