Very helpful and informative. Thank you for making it simple

Thanks for this! I tried calling Sony several times, but they kept disconnecting me due to high caller volume. This helped tremendously!

woke up to a hacked account and you saved the day ! the real tech support !

@Tneth691

8 ай бұрын

Can you help me please

@cowgirlevie4813

5 ай бұрын

I need help

Hey i have a question, if you never used your credit card to purchase anything, can you use other forms of proof like last purchase or date of birth?

Thank you so much bro it helped me heavily

This seriously helped alot. Thank you! I just had my account hacked this morning and was able to resolve it

Um one thing everytime I try to get back the account its only saying that they cant help me because of security issue

They couldn't help me cuz i dont live in america 💀

@TiramisusoFukUTo

Жыл бұрын

Mine is hackd to so how can you help. I am from EU. THE HACKER SET 2AF ON AND NOW I CANT GET TO MY ACCOUNT

@axtrordr2920

Жыл бұрын

Fr

@NR20244

Жыл бұрын

Neither do I but they helped me

@Mezp.

Жыл бұрын

Fr?

@kenan5281

Жыл бұрын

Same bro

Thank a lottttt! You saved my life. I really appreciated 💖🙏

my account was hacked a few months ago, do you think i will get it back?

Pense que habia perdido la cuenta! Muchas gracias, super util!

I can only sign in on my phone and on the PC but I can't log in on the ps4 ?????

Hey, if im from Serbia can i still contact them through the US site? Because theres no online assistant in the Serbian one.

when is the best time to contact them because every time i try and contact them it says there to busy with high chats

thank you man you really helped me recover my playstation account

Can you help me? When I say I can't access the sign in ID email address, it says I need an agent to go any further and it always gives me their hours there open but when I try to get contact it says there not open still

Thanks so much for this! My account just got hacked today and it’s past their call center hours. I managed to reset it with the automated bot somehow despite not being able to manually reset my password myself because they changed the sign in ID

@M4l__

9 ай бұрын

What did you need to provide?

@VerdeletVIII

9 ай бұрын

@@M4l__ Just my email (that they locked out of the account) and my sign in name.

I can’t do anything it’s says out of business hours so now I have to wait a day

I gave them the email that was linked to my ps4 account and they said that no account was found with the email

got hacked this week. he changed my email but i can still access through my PSN. Greatfull for the help of cyberwizard120

Only problem with this is that they just keep doing it over and over somehow they just keep getting in

playstation live chat wont send an agent to help me because the time they're available is 08:00 - 19:00 UTC, i dont know what time is it in UTC rn so my account is basically screwed

Why’d it tell me it couldn’t make changes to maintain the security of my account

I didn’t get an email saying my email was changed but can I still do this?

i tired but they went straight on giving them my last transaction id which off course i dont have now my account is lost just because i dont keep my old mail

This worked like magic! Thank you!

What if I want to create a psn account, but I see someone is using my gmail on psn. What should I do?

my account was hacked 2 years ago and no one would help me. Would this help me? i know everything including the serial number on my ps4

I did everything suggested and the automated system keeps telling me my account is with the UK PS!

OH MY WORD I LOVE YOU (NO HOMO) U SAVED MY LIFE AND I THANK YOU

You’re the best man🙏🏽💯

So simple but mine isn’t… I give them my PSN ID and they say an error has occurred…..so now what 😢

THANK YOU SO MUCH this guide helped recover my lil brother’s account thank youuuuuu

I have no clue what to do I lost access a very long time ago and tried to get it back recently doing this same thing but I didn't get the email sent to me to reset my password

The thing in the corner is not there someone change my password idk how to change it do I need to be logged in

Everytime i try to get an agent they just say theirs none available

I just bought a ps5 for chrismas, and my account has a 2 step verifacation thingy on it I have no clue how to remove it cuz it wasnt even me

do they text u off the email on your account?

This was 100% helpful and worth it I just got my bfs acc back I appreciate all of the information that was given to me !!!

my account got hacked and they activated the 2 ste verfifcation . i still have access to my email they didnt change it but just activated 2 ste activation so i cant logging

Dude that doesn’t work i gave them my cerial number on ps4 and everything and still couldnt trash system

So funny how what he shows you doesn't work because there always busy and it's not like the bot can help you they tell you try again later all they say so......

This help me but sadly sony won’t do anything since I don’t have the old serial number

i lost mine 3 years ago can i still get it??

What i want to know is can the person that took it follow these same things to take my account again

but if im in europe how do i do it then?

My email and password are correct but my 2sv wont let me log in, comes up with app verify and i have been logged out of that too, so cant access my PlayStation account at all, help please

Blud is a hero i swear

I forgot my password on ps4 network So what happen if change my email

After the bot taking my answers it says no agent avail, that's been going for a week now!

mine got hacked an year ago can i even get it back???? i checked it after a year

I am trying to put my I'd but its saying can't understand

than you man i was so scared i thought nothing would help

@eclipxedyb_cloaxy9747

Жыл бұрын

@Watson A Timmons i fixed it

Can someone help me when I press send the code for 2-step verification it doesn’t send me the code and I don’t have any account logged in and I can’t use backup code can anyone help 😢

Been on hold for 3 days total of 8 hours. Dont waste your time

I didn’t use a credit card for the accident so what do I do

My card was lost and I don’t know the first four digits. After that they basically decided I don’t deserve an account anyways and hung up on me

Mine didn't have the assistant button to talk the bot

thank you, worked again for the 2nd time

What do I do if the credit card no on

What if I don’t know the last payment thing on my ps4

F bro I never used a credit card on it only a visa gift card

What if the account was stolen few years ago and I'm only trying to get it back now i dont remember thr credit card in that account at all

Bro there is no online support option on right bottom, What should I do for take my psn back? Please help me

@slumpedGuey

2 ай бұрын

Did you find a way going through this right now :(

It’s Sunday right now so I can’t do it but I did not know what to do for five months Thank you so much I will try when I can.

@naimnaim8267

5 ай бұрын

And did it work?

@Brightscare2011

5 ай бұрын

I needed another email so now hopefully It works

couldn’t help cause I don’t have those credit cards anymore 😢😢 is there any other way cause the person changed my number and my birthday to his but not my email

I did this, it was changed again and now PS customer service tells me that they will not give me access to my account. What do I do?

@ghostmere4183

Жыл бұрын

Same this been happening to make and now they can’t help me no more

Hey what if my account got hacked about 2 years ago can i still retrieve it?

@23456kingston

11 ай бұрын

PROBABLY as long as you have all the information which authenticates that you're the rightful owner. The serial number of PS originally used with the account, the original email address, username, any credit cards used to make purchases. Telling them about any credit cards used for any purchases helps big time, they ask for the first and last 4 digits.

I did this and I can’t play any online games cause playstion network is still disabled

Is there a way i can find out who is the person behind this? Like any way i can see any information on them?

Thank u so much!!

I can’t get my account back I got scam

This was very helpful I got my account back

It jus says rest password sent I’m trying to reset my 2 sv

My account is registered in the USA so that the prices of the games would be cheaper, however, my account has been hacked and online support does not want to help me, because my phone number is not American, and they are cutting communication, please help?

Can I still recover my account I have all original info and everything to recover it but when they changed sign id they bought stuff with there credit card can I still recover it I have cereal number

@BratActivities

8 ай бұрын

Yes but they can pull the account back if the wanted to

Thank you so much and Al Hamd li ALLAH

I lost access to the phone number

I just got hacked yesterday.. Changed the password, and got hacked again today…. How are they doing this?? I have called PSN to help out with this but now it’s been sent to a higher up… Hopefully it’s protected like they said… I’m fkng pissed

@TrotterGang870

10 ай бұрын

Same I got hacked back to back to back days.

My account was permanently suspended actually for 5 months so the question is can I recover my account even though my account is permanently suspended because when I was making an appeal I put my PSN ID and I put my email address but somehow I got an error message that it cannot identify my account so please help me

@yousiffalah-uz5vv

5 ай бұрын

Hey ​@Anthony19203so tell me more about this dude so I can reach out to him too

Would have been nice without the zoom ins so I can see where you're at🤨

Wtf this actually worked bruhhhhh I was locked out for 5 months and this all I had to do????thought I had to talk to an actual person otp

I don’t see the online assistant on bottom right help

@wayyy1894

2 ай бұрын

Did you ever figure it out?

Nice i will try bc my acc is locked bc of the 2 step verification and i didnt get a code i hope this works

@MikeManGuy.

5 ай бұрын

@GarySmith773 yes 11 days ago

Could someone help me with 2sv issues ?

What if you don't have access to the original email and you dont know what credit card you usef to open the qcct because its been 5years

@mccauleytravers5739

10 ай бұрын

Exact same situation as me, idk

Please Can you help me. I did not had a 2-step verification but after it got hacked the guy put an 2 step verification and I couldn’t do anything please help me. Your video helped me to reset my password Ty for that.

@milloboimemes9245

Жыл бұрын

What happens?

@milloboimemes9245

Жыл бұрын

How’s it going now

Im in colombia and the chat does not work. :(

YO THANK YOU SO MUCH BRO

People, I have a ByPass that skips two-step verification

i dont get to see the online assistant on my screen

The assistant isn’t there for me pls help

What if I don’t have access to the email

What if we dont know the pn id?

SIGH... If anyone is foolish enough to use a credit card with PlayStation Network, then you deserve everything thrown at you. My account is LOCKED. The bot is more useless than can be imagined, 2 SV, and passwords the same. Your delivery is perfect and understandable but I'm going to have to cut you loose.

Bro, these PS assistants are never available and its pissing me off. Ive been waiting for whole 5 days and still did not recieve help from them. It always says that theres no assistants available at the moment.

@cigula3821

7 ай бұрын

@KayleJean9893yeah

I got hacked and the password was changed and i tried forgot password and it didnt work

@chantelleybourdier9266

Жыл бұрын

I best advice contact

@chantelleybourdier9266

Жыл бұрын

Loco.assist8 he helped me mine

@chantelleybourdier9266

Жыл бұрын

He’s at Instagram

@Kamensantos1

Жыл бұрын

Simpletoolzz 👈

@Kamensantos1

Жыл бұрын

On instagram

But what if you don't have a credit card

I dont have a credit card/debt card. I just got a purchase order

It says they cant conecct agent