Unfortunately, this doesn't work if you have lost the serial number on your vault, sadly. If you don't have the SN you'll have to call a smithy and be ready to spend about $1000

Thank you🎉🎉🎉

My sisters husband passed away and he is the only one who knew the code to the safe. All of their important documents and who knows what else is in her safe. She has called Cannon and they have been no help at all. She gave them the serial number and they will not help her with a manager code or anything for that matter. We have since talked to several people with Cannon safes and the ones who have had problems had the same story. Customer service is NON-EXISTENT!

@Securamsys

5 ай бұрын

Unfortunately the only option at this point is to have a locksmith come and drill the safe open.

@NightEagleForge

3 ай бұрын

Just had the same experience, they stopped keeping the master codes for any of their safes. DON'T buy Canon safes!!! BTW, locksmith said between 900.00 to 1200.00 dollars to drill and open the safe. Further the smith said the current gen of digital SG don't last more than a few years, so you are guaranteed to need some way to get into the safe.

I'm not sure if you will read my comment, but will all gun safe manufacturers have a manager code providing you have the serial number to the safe?

@securam

9 ай бұрын

The industry standard for safe lock installation, is that the safe manufacturers maintain a Manager code (in the case of an electronic lock) or the combination (in the case of a mechanical lock) and log it against the safe serial number. They do this to assist customers in the event that the customer loses their code. The alternative is that the safe must be drilled open.

@NightEagleForge

3 ай бұрын

Canon no longer maintains master reset codes so you are out of luck! They advise drill your safe...

@aaronl.8580

3 ай бұрын

I found that out when I got a reply from Canon. I just can't believe they don't keep manager codes on file anymore..

@NightEagleForge

3 ай бұрын

@@aaronl.8580 It shows how little they value their customer base. The least expensive fix I can find is $800.00, which was the cost of the safe. Guess which brand I will never buy again...

@NightEagleForge

3 ай бұрын

@@aaronl.8580 It's BS, they are not interested in customer service. Further once you drill your safe it is never secure unless you weld the hole shut, anyone can open the safe with a stiff wire... I am just going to cut mine open with a grinder and replace the lock with a mechanical and weld it back together. Safe guy says plan on at LEAST $600.00 as the best case if he drills and changes lock, assuming all goes well. Will cost me less in paint, time and welding...