Thanks a lot showing how to do it 🙏🙏🙏🥰🤗🤗🤗🙏🙏

I just bought it today. Happy so far.

@TinecoSupport

3 жыл бұрын

Dear Gordon, thanks for your kind reply and please feel free to contact us at www.tineco.com if you need any assistance.

Thank you 😊

Please tell me where to order a replacement attachment 😔

Lol good thing i found this, i was about to wash different parts hehehe

What about the hose? Mine really needs to be cleaned, like with water or something. Also I don’t think it was supposed to come with the cleaning tool, but I’m assuming I could buy one?

@TinecoSupport

2 жыл бұрын

Dear Mandy, Thank you for the comment. You may find a hair cleaning tool which is supposed to have been sent to you along with the machine and use it to clean the hose. If you fail to find the tool, you are ecouraged to contact our customer service team via emial, and they would help you with the problem. Best regards, Tineco Customer Care

I LOVE this vacuum but a new problem I have encountered is it stinks due to all of the dog hair it picks up. I do empty the chamber as soon as I get done vacuuming and I have cleaned it and the filters, I even replaced them with new ones to see if that helped but the dog smell seems to be trapped in the vacuum and when you open it to empty it out or turn it on to vacuum it smells bad. How can I get rid of this and thoroughly clean the vacuum as well as prevent the smell from returning??

@TinecoSupport

2 жыл бұрын

Dear Mary, Sorry to hear your bad experience with your vacuum. Please contact our customer service via e-mail support@tineco.com so that we can provide you with detailed troubleshooting instructions. You will also enjoy a 2-year warranty to fix your machine or replace defective parts if necessary. Tineco Customer Support

@maryalex4806

2 жыл бұрын

@@TinecoSupport thank you! I will reach out to them

I did all that n my vacum is still blinking pink light meaning glitter need to be clean

@TinecoSupport

3 жыл бұрын

Dear Shevern, thank you for contacting and we are sorry to know the issue with your unit. We would like to learn more about your experinece and help you solve the issue. Pleaese kindly check www.tineco.com to get touch with our customer support. Have a good day :)

i have a tineco vacuum but the mini power tool brush docsent turn how are you meant to clean it ?

@TinecoSupport

Жыл бұрын

Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/

looks like a nice vacuum (I have one) but the instructions are severely lacking. for instance, the filter cleaning attachment there are NO diagrams.

@TinecoSupport

3 жыл бұрын

Dear Patricia, thanks for leaving the comment. Please kindly note A10 Dash doesn't come with the pre filter cleaning tool. You could also find more information on www.tineco.com. Please feel free to contact us if you have any other questions.

Hello Tineco my vacuum A10 after I do full charge of the battery and I turn on the light in the battery is purple and not blue why is that? How I fix it? Thanks in advance.

@TinecoSupport

Жыл бұрын

You can try to remove the dustbin and check if the machine could work. If not, you might need to contact customer service for warranty service.

I can't find a replacement dry brush roller to save my life.

I have taken all the filter out and still no matter what I try it blinks pink, perfectly clean all filters clean. I’ve only had it for a month.

@TinecoSupport

Жыл бұрын

We're sorry that this has been your experience. Would you mind contacting us and letting us know more details? You can click this link to contact us: us.tineco.com/contact/ Our support expert would be happy to help!

@davisk9315

Жыл бұрын

Same

@onelove5525

Жыл бұрын

Have you found a found a fix yet . Having the same problem

@EEfuts

Жыл бұрын

Same!

@LetsJustTalk...

Жыл бұрын

Mine does this too. New out of the box. I don't think the filter could be any cleaner

I believe the instructions say to rinse the HEPA filter under water every 3 months (and replace annually). I was kind of hoping to see what that would look like, but not in this demonstration. Is there one somewhere else you could point me to?

@TinecoSupport

2 жыл бұрын

Dear trilojan, Currently we do not have a video to demonstrate what a filter older than 3 months or a year looks like. But rest easy your vacuum will stay effective if you follow the maintenance instructions to clean the filter regularly. Best, Tineco Customer Care support@Tineco.com

@beautyandthebeast2756

Жыл бұрын

@@TinecoSupport and the filter that is in the body do you wash with cold water too? Do you wash all the filters?

The bottom attachment isn't working on mine. It's not spinning, and the lights are not working. I've cleaned it and charged it. No change

@TinecoSupport

Жыл бұрын

Please kindly contact us for warranty service through this link: us.tineco.com/contact/

How to remove the handle filter once a year

@Retro327

Жыл бұрын

kzread.info/dash/bejne/Z558xZemipjQeag.html

And where do u plug in the power cord to the machine???

I just bought it How long does it take to charge for the first time😅😢😅 The light always ((blue))

@TinecoSupport

Жыл бұрын

Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/

It's obvious you're using a toonie so i know this video is from canada. Can you tell me where i can buy a replacement filter.

@TinecoSupport

2 жыл бұрын

Dear Linus, We are currently out of stock for filter in Canada. But you are encouraged to contact our support team by email to see if we have a better solution for you. Best, Tineco Customer Care support@Tineco.com

What if I rinsed the power brush with water?!! Oops!

@TinecoSupport

3 жыл бұрын

Dear Maricely, thanks for choosing Tineco. please note our power brush could not be rinsed with water since it contains electrical components.

@karinagubchak353

2 жыл бұрын

What kind of electrical components are we talking about?

The pink light keeps flashing, causing my vacuum to turn off. I have cleaned the filter & it still blinks pink. I’ve had this vacuum for around a month now.

@TinecoSupport

Жыл бұрын

Thank you for contacting Tineco. We are sorry that you met this kind of issue. You can click this link for your warranty service if you are in the US. us.tineco.com/support/process-a-warranty/

Too bad the battery isn't replaceable, it just makes them e-waste once the battery can no longer function even if the vacuum itself is still good. Thing's like this thats battery powered should have a replaceable battery to make it more eco friendly.

@jenursenbach6114

7 ай бұрын

The battery is replaceable

@madmax2069

7 ай бұрын

@@jenursenbach6114 with the A10 dash it isn't user replaceable (as in a non user serviceable part which is why you can't buy one from their website), the A10 dash is not like their higher end models that has an external detachable battery (like with the A11 Hero, S11 pure one, S12 pure one, S15 pure one have user replaceable batteries, the A10 dash does not). why would you think I'm talking about their higher end product lines when the video is about the A10 dash.