That was very helpful very!!! Thanks

That is a very good idea. Thank you so much

Do they still come with drill bits and levels? I dont see one in the box we got for Christmas. Would be good if they showed how to test the voltage, amps etc with a multimeter.

Thanks! Now I know how to Wired my doorbell!

How do you check for the right voltage specs of old doorbell

I didnt get a drill bit. Whhaaaat

Why does my doorbell slowly drain battery when hardwired? It’s currently spring time and almost summer. I mostly have this issue during winter time.

Those wires that you connect to the screws and then tighten to make sure it’s secure and anchored to the unit... when you press the button does that sound the doorbell in your home or...?

Are the hole location for bracket the same as the first generation? Just curious because I want to replace my first gen.

Very helpful. Thanks

@ring

3 жыл бұрын

We're glad it was helpful, Zuhair! Thanks for commenting. :)

Theseasonorg explains the whole bible God bless

Is there a difference between the 2020 and the gen 2 ? Bought a gen 2 faceplate, will it fit on my 2020 release doorbell?

So I just got my gen2 Ring but didn’t get the provided drill bit. What it suppose to come with a drill bit?

@ring

3 жыл бұрын

Hi there. Each Ring device includes all the parts and tools needed for proper installation in the box. Your Ring should have included a masonry drill-bit to allow you to drill directly into a brick wall to install your Ring. However, if this masonry drill-bit is missing from your device's packaging, please give our community support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, for more support. We look forward to hearing from you.

Any link to buy this type of charging cable?

I did.not.get the drill bit with the package? Anyone

Does it work with existing chime?

I installed a Ringdoorbell 2 about 2 years ago ... it is hardwired to my previous doorbell wires. It worked great for the first few months but then it just stops working. About every 3 months or so I have to check settings under device health, it says hardwired, it says status is at 100%, but nothing. I have not changed my password ... my modem and router are working fine ... but nothing since Thanksgiving day. I tried the hard reset ... the with light comes on then the blue lights flash ... still does not work. I have taken the battery out and connected to the orange wire provided ... it says it is charging ... so what is the point of having the thing hardwired if I have to continuously take the battery out and charge it. Kind of defeats the purpose of the hardwire. What is going wrong with this thing ... is it just a faulty system or am I doing something wrong.

Do I have to charge the unit first if I'm going to use the doorbell wires?

@ring

3 жыл бұрын

Great question, Rob. We recommend fully charging your Ring before placing it outside to ensure the wiring can help keep the battery in the device charged. Wiring your Ring Video Doorbell 2nd Generation will charge the battery at a trickle of approximately 10% charge per day, so fully charging the device before installing will ensure you're set up for success in the future.

I connected it with my existing doorbell hardwire. I don't hear the bell anymore. This was the same issue I had.

I'm seeing some comments asking do u have to periodically USB charge after its hard wired!? I'd imagine that's jus the initial start up process. And once you (where the doorbell button was) wire into the existing door chime with transformer... it will also make the door chime sound when u push the ring button! The 2 wires(usually red & white) will keep the ring powered up! 8-24 volts AC Also ask yourself do you think they would design this product where you'd have to take off the wall again so you can recharge with USB!! Should be one & done.... Move to the APP process & try to enjoy.

@ring

3 жыл бұрын

Hey Orlando, great question! Before utilizing your Ring Doorbell, we suggest allowing the battery to charge for 6-8 hours. However, if your Doorbell's battery is draining due to the transformer not providing enough power, we definitely recommend that you dismount the Doorbell to charge it. If you have any questions, please let us know. We're happy to help.

Does it have to be connected to the wires one of them is way too short

My batter is at 3% and for days it hasn’t increased i turned off all features and still doesn’t increase shld I take it out the mount and wire and charge it?

Is a wirewound resistor needed if wiring through a mechanical chime?

@ring

3 жыл бұрын

Hey Brian, great question. A resistor is only needed when connecting directly to a transformer without a chime kit. To ensure your chime kit is compatible, check out our compatibility list: support.ring.com/hc/en-us/articles/115003008663-Ring-Video-Doorbell-2-Chime-Kit-Compatibility-List. Let us know if you have any additional questions, we are here to help.

@orlandojohnson5742

3 жыл бұрын

That's a good question . I'm gonna get an old fashion chime kit that has 2 wires that go to the old door bell type. I'm guessing that's the old strange set up that breaks the circuit when the button was pushed!? There were/are diagrams of the old door bell set up. Obviously RING incorporated how to apply to the wired system!? I remember some Ac thermostat would power up without a common wire .... kinda like a backfeed. And yes I've done HVAC work for a living . That's how I know some of these things! Wired in a few garage remotes/motors Genie /chamberlain

If I hardwire the ring doorbell when the button gets pressed will the sound come from the same box as my old doorbell.

@ring

3 жыл бұрын

Hey Brian, yes, if your chime kit is compatible. You can find the list of compatible chime kits here: support.ring.com/hc/en-us/articles/115003008663-Ring-Video-Doorbell-2-Chime-Kit-Compatibility-List. Let us know if you have any additional questions.

Question, if it connected to my original doorbell wires, then do I still need to take out the doorbell to recharge periodically? And how do I know my original doorbell voltage can support the new one? Thanks!

@ring

3 жыл бұрын

Hi there, great questions! Depending on the amount of activity that your Doorbell captures, you may need to unmount the device to recharge the battery so your Ring stays powered on to capture activity near your home. Also, the Doorbell needs to be hardwired to a 8-24 VAC transformer in order to receive a proper charge. If you have any additional questions, please let us know. We're happy to help.

@Luke02NYY

3 жыл бұрын

Agreed I was nervous as the backplate was very secure but just make sure you're separating from the bottom side. I used a flathead screwdriver to pry it.

@El_Migz

Жыл бұрын

@@ring i installed my door bell camera about 2 years ago and only recently did the battery start to get to below 15%. Settings have been unchanged. Should I recharge it or is it near the end of the battery life?

Question.. how do I get my doorbell inside the house to work with this? I set up my RING but now my doorbell inside doesn't work. Help!

@ring

3 жыл бұрын

Hey Jacob, you will want to check the compatibility list here: support.ring.com/hc/en-us/articles/210644123-Ring-Video-Doorbell-1st-generation-Chime-Kit-Compatibility-List. If your chime kit is on the compatible list and you still need help, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 3AM-11PM PDT, seven days a week for more support. We look forward to hearing from you.

Once you install will i still need to recharge this ring again?

@thetravellingairtags8316

3 жыл бұрын

If it is plugged in, no but if it has batteries, yes

Can you guys have an update, I want every notification I can get for videos. But my roommate doesn’t. He is a shared user. Eufy supports that, and I don’t want to go through the process again of setup and I bet you like that $3/m.

I unhooked mine to reset it to our router and now I can't get the security screws back in..

do you have to charge it often or is that just a one time thing when you purchase it?

@ring

3 жыл бұрын

Great question, our Battery Doorbells and Cameras can go months in between charging. We also have Solar options to help improve battery life, find more information here: store.ring.com/collections/accessories?. Let us know if you have any additional questions.

It sucks because ring 1 is wired and never have to charge it again. I upgrade to Ring 2 and I wired it and you still have to charge the battery??? Sucks really bad because ring 1 is not 1080p and ring 2, is 1080p.

Does this Doorbell Need a diode for a digital chime

@ring

3 жыл бұрын

Great question Angel. Yes, if your digital chime is on our compatibility list it will require a diode, learn more here: support.ring.com/hc/en-us/articles/115003008663-Ring-Video-Doorbell-2-Chime-Kit-Compatibility-List & support.ring.com/hc/en-us/articles/115003013006-Installing-the-Diode-on-your-Ring-Video-Doorbell-2. Let us know if you have any additional questions, we are here to help.

What kind of wire is needed?

@ring

3 жыл бұрын

Great question, 18-gauge wire is the ideal gauge to use with Ring Video Doorbells. It provides the proper amount of resistance and is very easy to work with and makes wiring simple. To determine whether or not the wire you're using is 18-gauge, get a standard metal thumbtack and compare the pin to the wire. 18-gauge wire is approximately the width of the pin.

I like how at 0:08 they completely glossed over what appears to be the key to all of this. Most people are not going to know where to find this information or what it means, and for some strange reason, they don’t tell you!!! Are there instruments that can tell you this information? Is it written anywhere? What happens to the Ring if you install it and it’s not compatible? My model came with that wire that you loop inside the chime that’s already in your house. Why does that not apply here. It would be nice to know all of these things. Thanks for nothing Ring.

ok but how do you remove the backplate

@ring

3 жыл бұрын

Hey great question, you should be able to remove the security screw and slide the bracket off. If you are still not able to, we are here to help. We want to help ensure your Ring is easy to setup and we want to provide you with a long term solution. We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help. Another option is our Community Support at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.

@GW741776

3 жыл бұрын

@@ring Yall should let people know that for 2nd Gen the backplate is on a magnet and can be removed by "pinching" the sides and pulling the magnet, with the top hinge being removed last.

the old name for ring is doorbot

It doesn’t come with a drill bit

@ring

3 жыл бұрын

There should be a drill bit, we have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help. Alternatively, please give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) 24/7, seven days a week for more support. We look forward to hearing from you.

@miami8089

3 жыл бұрын

@@ring Yeah, for some reason mine did not come with a drill bit. It came with a small blue screwdriver, but no drill bit

@bradwood5994

3 жыл бұрын

No drill bit with mine either, just tell me the correct size please

@craftygal365

3 жыл бұрын

Mine didn’t come with a drill bit either. The booklet says to use a 1/4” masonry bit - is that correct?

what if someody just cuts the wire or hacks the internet

@ring

3 жыл бұрын

Hello. If someone does attempt to tamper with your internet, your motion-activated camera will capture a video of them doing so, and you'll be able to use that as video evidence for a police report. Security is our top priority at Ring, and our team of security experts are always working to ensure that you are safe and protected on all fronts. If you have any questions about the security of Ring devices, we’re happy to answer them.

Ahh haha haha ahh haha they got jokes 😂 4 feet from the ground. Yeah nah yeah that doesn't do anyone good has a 15 ft porch so what am I supposed to do? install it 19 ft from the ground?

Woooww this is very NOT helpful! 😆 lazy!!

My home has no doorbell.. What model do you recommend for me?

@ring

3 жыл бұрын

Hi there, thanks for showing interest in Ring! We have battery-powered devices available which doesn't require any hardwiring. Feel free to check our our devices directly on our website: Ring.com. If you have any additional questions, please let us know. We're happy to help.

@jay184bx8

3 жыл бұрын

Ring what abt if I don’t want to connect the ring bell on this one ??! It will still work???

@ring

3 жыл бұрын

Great question, yes, you can use the Ring Doorbell 2 in battery mode. However, using this option will not ring the internal chime kit when the Doorbell is pressed. Let us know if you have any additional questions, we are here to help