I want to say Thank you to ring support for their amazing customer service. Got the ring doorbell last month and even after charging it a whole night the battery was showing low after using it just for one or two hours. I called the support team and they replace the battery within one week. A happy customer now!

@ring

4 жыл бұрын

We're so glad to hear you had a great experience with our support team! Thanks for being a Ring neighbor. :)

It should come with a Ring chime included, instead of making people buy something extra for a common problem.

@maryobrien1349

5 жыл бұрын

There is a version with the Ring chime.

@ThinkSoberly

Жыл бұрын

Agreed this info should be more clear before we spend 100 bucks bull crap

How was this helpful? It doesn’t say what to do if bypass did not work.

Very helpful. Thanks

How about a video showing how to add the Pro Power Kit to a hardwired Pro that the doorbell wires go right to the transformer. New home and no chime and I’ve lost all power to the Pro. Checked my transformer and it’s shorted. Hoping my back door doesn’t do the same...

I need to connect the Ring Doorbell directly to the transformer. Is using the bypass mode on the powerpack a similar concept to using a resistor. I am asking to ensure there is not too much power being supplied to the doorbell from the 24V transformer.

I used a 18v plug adapter and was suprised in the app it said it was 15v even though its rated 16-24v It did say the power was good power, as I had it directly wired without any doorbell inline with it

My ring pro suddenly stopped working. It’s getting 19 V to the back but if I try to sync it to the Wi-Fi nothing happens. I short the two wires together my indoor bell rings. Looks like it just died.

What a load! How about Ring design a product that works with most peoples homes? I was up until after 10pm with a tech trying to resolve this problem last night Now I get to root around my attic this evening to look for my doorbell transformer to replace.

@ring

5 жыл бұрын

We're sorry to hear this was your experience, Sean. We'd like to help turn things around and ensure you can get your Ring Pro set up. Please send us a private message on Facebook or Twitter with your Ring account email address so a member of our team can contact you directly. However, we'd be glad to discuss other options that may work better for your home. While the Ring Pro requires a hardwired connection to existing doorbell wiring or a connection directly to a transformer, we do also offer battery-powered options that can be installed just about anywhere. Check out all the Ring Doorbell options here: bit.ly/2SpnRbP and let us know if you have any questions.

I like to know if I can have one install in the front and one in the back but there help sucks. they keep asking me for my email address in order to answer any questions.

@ring

5 жыл бұрын

We apologize for any miscommunication, neighbor. Yes, you can add multiple Ring Doorbells or Cams to your home to monitor other areas. Feel free to check out our full product line at shop.ring.com.

I had the original ring and then upgraded to the Ring Pro. I loved it until it stopped working recently. It is disconnected and seemingly has no power even though the transformer is working perfectly. The reconnect button doesn't respond and there are no lights on it at all - indicating to me a lack of power. The app shows 3996mV voltage. My chime and chime pro are still powered and connected to the network, but the Ring Pro itself appears to be dead. Unless this can be fixed, does anyone have a recommendation for a more reliable video doorbell?

@ring

3 жыл бұрын

We want to help ensure your Ring is functioning properly and we want to provide you with a long term solution. We have Social Care Advocates available on Facebook and Twitter if you want to send us a message, we are here to help. Also you can give our Community Support a call at 1-800-656-1918, (or if outside the US: ring.com/callus) between 5AM-9PM PDT, seven days a week for more support. We look forward to hearing from you.

@IMS0504

Жыл бұрын

I’m having this exact issue. How did you resolve?

@59garage96

Жыл бұрын

Same issue.

If you read this and have the problem with it not going into setup mode you need a new transformer or a plug in transformer that is 24 volts. Ring advertises 16v as an option but recommend 20-30v.

@ring

5 жыл бұрын

Hey Bryce! For the Ring Pro, we recommend a wired connection to a 16-24 volt AC transformer with a 30 VA rating (volt-ampere). Those experiencing low power may have a transformer with a lower VA rating or there may be an issue with the wiring. We're happy to help look into any power concerns - feel free to give us a call anytime: ring.com/callus.

@arielari7056

5 жыл бұрын

Hola, tengo un ring pro me funciono solo una hora con un transformador de 16 vac 30va . Luego se quedo con la luz blanca no puedo configurar nuevamente ! Help !

@ring

5 жыл бұрын

Hola vecino. El Ring Video Doorbell Pro es compatible con su transformador y queremos ayudar para que su timbre esté activo lo más pronto posible. Una luz blanca en el frente es buena señal e indica que el dispositivo está recibiendo suficiente electricidad. Para hacer que la luz comience a girar de nuevo, presione el botón situado en la esquina inferior derecha, detrás del panel frontal. El dispositivo debe comenzar a hablar y decir que está en modo de configuración. Éste artículo muestra más instrucciones: bit.ly/2NoRFb7. Si no está funcionando para usted, por favor llámenos al 1-800-656-1918 (fuera de los Estados Unidos: ring.com/callus). Estamos disponibles 24/7 y felices de asistir.

@arielari7056

5 жыл бұрын

@@ring Gracias por responder compre el equipo en EEUU lo traje para argentina, funciono solo dos horas luego no funciono mas tiene solo la luz blanca fija encendida cuando púlso suena pero solo en el ring cuando presiono el boton naranja el dispositivo no habla no entra en modo configuracion .

@ring

5 жыл бұрын

Gracias por clarificar, Ariel. Si su Ring tiene un botón anaranjado en la parte trasera, la luz frontal no debería permanecer encendida. Recomendamos hacer un proceso de restablecimiento de fábrica para ponerlo en su estado normal y luego tratar de configurarlo una vez más. Por favor presione el botón anaranjado por 15 a 20 segundos. Una vez deje de parpadear, siga los pasos incluidos en este artículo: bit.ly/2JfVKcw. Si ésto no cambia el estado de su timbre, por favor envíenos la dirección de correo electrónico conectado a su cuenta de Ring y nosotros estaremos encantado de asistirle con más detalles. Gracias por ser nuestro vecino.

I keep getting phantom chimes everything hooked up correctly

I have the pro 2 n it works when it wants too it’s a pain in the arse lol

How do I get the white LED ring to go away? I just hardwire it and now the ring button is lit up white. Can I turn that off?

@ring

4 жыл бұрын

Hey Jeff, thanks for reaching out. The LED light will remain illuminated in white when your Ring is properly hardwired and receiving power. While this isn't able to be turned off, we'll be glad to forward this as feedback to the appropriate team. Thanks for being a Ring neighbor!

What is the purpose of the Power Kit? can I install the ring without it?

@ring

3 жыл бұрын

Great question, Ring Pro Power Kit ensures that enough power is sent to your Ring Video Doorbell Pro. It connects to your existing doorbell wiring for simple installation. Learn more here: kzread.info/dash/bejne/n416vNyJo8Ldmqg.html. Let us know if you have any additional questions, we are here to help.

Does this procedure correct WiFi connection issues. I have WiFi up to 150 Mbps and downloads of 12 to 14 mbps but it keeps saying I have no internet. I have rebooted the router and the ring pro but still no connection even when it’s able to find several WiFi networks including mine when searching for a signal. It’s connected to my phone with the voltage showing “Very Good” and signal strength of RSSI-52 consistently. It’s also able ring my home’s doorbell with or without the V2 adapter.

@ring

5 жыл бұрын

Hey Alex, we'd love the opportunity to take a look into your Ring account and see what is causing your Ring Video Doorbell Pro to stay offline. Please give us a call anytime at 800-656-1918 and we would be happy to help find a solution.

We Like Ring Video Doorbell Pro

Hello, I installed my ring doorbell pro a month ago and it worked fine, the ring doorbell rings when pressed and my internal bell also rings “ding dong” right away, now when i press the ring doorbell, it rings fine but my internal only rings “ding” and delayed the “dong” for about 20 seconds. What is my problem ?

@joehoang4409

3 жыл бұрын

Problem fixed, I realized the setting was “digital”, s/b “mechanical”. Silly me.

Am I unluckiest one? Still no power... used properly 3 weeks out of 4 months and 3 devices replaced. after 2 days good running with a new device it has been dead for 6 days...the last health report says good power. The whole house is rewired, no chime at home and all other powers work well. I am in London. Is it a London thing or just very unlucky? I am very frustrated....anyone from London who is running it well have any advice what to do?

@ring

4 жыл бұрын

Hi Jiyoung, we're sorry to learn about this and want to ensure your Ring Video Doorbell Pro is receiving power. Please send us a message on our Facebook or Twitter pages and our team can help find a solution for you.

Ever since a thunder storm our doorbell always rings through the night by itself. But not during the day which is odd.

@ring

3 жыл бұрын

Thank you for reaching out, Siena! We want to make sure your Doorbell is working as it should. Your Ring should never go off by itself. Please give our Community Support a call at 800-656-1918. We're available from 3 AM to 11 PM PDT 7 days a week and are always happy to help.

My ring doorbell stopped for Unk reason, replace transformer ring turns on for a minute or so and goes out I have Power at ring and have wireless router right inside doorway. It worked for about a year and a half. Not sure what’s to do next. It was nice while it worked.

@sonnyimbimbo2321

3 жыл бұрын

Could not get ring to stay on, it appears to have been a failed update, reinstalled as new with updates Fingers crossed it’s working.

@ring

3 жыл бұрын

Hey Sonny! We want to make sure your Ring is working. If reinstalling didn't help, give our community support a call at 800-656-1918. We're available 24/7 and are always happy to help.

My ring door bell will not recharge?

That's all good if you can even get to setup in the app. I connect my Ring doorbell and my internal chime motor keeps cycling. Dogs thought I was having a party again.

@ring

5 жыл бұрын

Hey there, we'd like to help get you set up and secured! Please give us a call any time at 800-656-1918 and we'd be happy to help find a solution.

I have a delay from when someone rings it about 20 seconds later my doorbell rings. Is their a fix for that?

@ring

5 жыл бұрын

Hi Genessa! You should be able to access your notifications in real time and we'd like to help. Delays when opening your notifications could be a result of a congested cellular data network or a weak connection - learn more here: bit.ly/2AzQuv2. Let us know if you have additional questions!

My app doesn't say voltage. It says it's hardwired but has 3% battery.

@ring

4 жыл бұрын

Hey neighbor, we'd like to look into this. If you have a battery-powered Ring Doorbell, we'd recommend still fully charging the Ring before wiring it to existing doorbell wiring. Please send us a message on Facebook or Twitter with a screenshot of your Ring's Device Health page so a member of our team can assist. You can also give us a call anytime at your local number: ring.com/callus.

my power doesn't show good or poor. It shows 4047V. Something, is a miss.

@ring

5 жыл бұрын

Hey neighbor, we apologize for any confusion. The Ring app has recently updated and no longer shows a 'good' or 'poor' power status on the Device Health page. However, it sounds like your Ring Pro is getting enough power - any mV reading between 4000 and 4200 is ideal. If you do experience any issues with your Ring Pro, please give us a call anytime: ring.com/callus.

Can't even connect to the device to tell what the voltage is.

If you bypass then how does the doorbell get power??

@ring

3 жыл бұрын

Great question, this is bypassing the chime kit and using power directly from the transformer. Let us know is you have any other questions, we are here to help.

@shjin

3 жыл бұрын

Your in-home doorbell no longer gets the power. You're bypassing your in-home doorbell in this case to use Ring Chime or your phone only.

So, this video explains how to resolve power problems by completely bypassing the home's doorbell? That doesn't sound like a solution. I've been using this doorbell camera for several months now. Love the camera, hate the fact that I was never able to make my doorbell work. Replaced the transformer, replaced the entire doorbell with a new unit, nothing worked.

@ring

5 жыл бұрын

Hi there. Bypassing your internal chime can help to route the transformer's power directly to the doorbell in the case of low power, or resolve issues concerning a chime kit that may not be compatible. We'd love to help find a solution for what you're experiencing - please feel free to reach out to us on Facebook via PM and we'd be happy to have someone look into your account.

@SAFirEarms

5 жыл бұрын

I would try a 16 VAC , 30VA transformer or a 24VAC 40VA transformer. I would recommend the latter. I tried the former and still had issues. Less than before but still not 100%.

@CaptainCocaine

5 жыл бұрын

@@SAFirEarms Did you still use the Ring power kit with the 24VAC transformer?

@pazstephen9779

5 жыл бұрын

Does your doorbell require a 24v supply, or does it require 16v? If 16, and you are running it on 24v supply, is everything ok?

@pazstephen9779

5 жыл бұрын

And, for a digital chime, is there still a diode needed on the doorbell (with Ring Pro)

The unit as a devise is good easy to install and bla, bla, bla… but and is always a BUT the devise itself do not work in low temperatures or mine doesn’t and when call customer service that is another big, big BUT; take for ever to answer the call and when is taken they said never heard something like this, try to move the unite to a different place or wherever excuse have handy so at the end good luck with your unite.

@ring

5 жыл бұрын

Hey Yair, we're sorry to hear this has been your experience and we'd love the opportunity to help. Please feel free to send us a private message via Facebook or Twitter and one of our account specialists will be happy to take a look into this and help find a solution for you.

The app says voltage is fine but still won’t power on. It also says that the internet is bad

@ring

3 жыл бұрын

We're here to help, André. Your security is our top priority and we want to make sure that your Ring Doorbell Pro is working to its fullest potential. Please give us a call at 1-800-656-1918 (or if outside the US ring.com/callus) so we can get this resolved.

This shit is an authentic pain in the ass.. Bought it a few months ago, couldn’t make it work, then I hired a profesional and he could make it work, bring a second person.. same result.. Got a new transformer and still not working.. Why is so it hard to create something that works with a regular human being house? I’ll never buy something from ring again..

@ring

4 жыл бұрын

Hey there, we're sorry to learn about your experience thus far and would like the opportunity to turn this around for you. Please send us a PM on our Facebook or Twitter pages so an account specialist can provide further assistance and ensure a solution is found.

0:42 using Xbox mic hhahahaha😂😂

@Manhattan_

5 жыл бұрын

I saw that 😂😂😂

@jadamioncole1873

3 жыл бұрын

@@Manhattan_ Do You Have Ring Video Doorbell Pro?......

@jadamioncole1873

3 жыл бұрын

@Jon Do You Have Ring Doorbell Pro