How to Express Empathy in English | For Client Care and Personal Relationships
Empathy is essential for customer relations and strong personal relationships. Moreover, empathy can help to ease pain, resolve conflict, and establish stronger connections.
Recently a member of my Confident Women Community asked for help because she needs to demonstrate empathy in English for her job.
In this lesson, I share 4 strategies to help you express empathy in English PLUS more than 25 phrases you can use to show sincere empathy.
Get the full lesson and transcript at speakconfidentenglish.com/exp...
In this video, I also highlight:
- My Confident Women Community: speakconfidentenglish.com/com...
- Fluency School: www.speakconfidentenglish.com...
- Lesson - How to Demonstrate Active Listening in English: www.speakconfidentenglish.com...
- Lesson - Positive Communication on Teams in English: www.speakconfidentenglish.com...
#EnglishSkills #EnglishCommunication #SpeakConfidentEnglish
Chapters:
00:00 - Intro
02:55 - Empathy vs sympathy
04:17 - Strategy 1: Acknowledge others’ concerns/feelings
07:12 - Strategy 2: Reflect back what you hear
10:14 - Strategy 3: Identify needs and show support
13:44 - Strategy 4: Follow up
15:40 - Real example email
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★ ENGLISH CONFIDENCE & FLUENCY ONLINE
Get my free training “How to Say What You Want in English” ➜ www.speakconfidentenglish.com...
Free Masterclass on How to Answer ‘Tell Me About Yourself’ in Job Interviews ➜ www.speakconfidentenglish.com...
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★ LEARN WITH ME
Confident Women Community ➜ www.speakconfidentenglish.com...
Fluency School ➜ www.speakconfidentenglish.com...
Confident Job Interviews ➜ www.speakconfidentenglish.com...
Join me for growth on your English confidence journey.
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Hi, I’m Annemarie - an English teacher whose expertise is in spoken communication, confidence-building, and fluency. Everything I do at Speak Confident English is designed to help you get the confidence you want for your life and work in English. On my KZread channel, I share weekly lessons with strategies, skills, and resources to help you:
● Have English conversations that are fun
● Communicate clearly without getting stuck
● Interview and get the job you want
● Share your opinions in a business meeting
● Make friends easily and start a conversation with anyone in English
● Go to the grocery store, order a coffee, and live in English, without stress
● Feel comfortable and confident with your voice in English
Thank you for watching my videos and trusting me to support you on your English confidence journey.
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★ CONNECT WITH ME:
WEBSITE: www.speakconfidentenglish.com/
PINTEREST: / spkconfidenteng
FACEBOOK: / speakconfidentenglish
LINKEDIN: / speak-confident-english
INSTAGRAM: / speakconfidentenglish
Пікірлер: 94
Dear Annemarie, thank you so much for this video! I’m missing our CWC❤
@Speakconfidentenglish
7 ай бұрын
You're very welcome! We miss you too! 😍
Thanks 👍 Happy Thanksgiving!!!
The best video ever!
@Speakconfidentenglish
Жыл бұрын
Thank you! 😀
this is much more than just learning English, you help people to learn an essential life skill! Thanks Anne :)
@Speakconfidentenglish
2 жыл бұрын
You're so welcome!
Thanks dear teacher i like your posts and watch them they are really useful 😍
@Speakconfidentenglish
Жыл бұрын
You are welcome.
You are a great English teacher on KZread. I always watch your videos and learn new words and phrases.
@Speakconfidentenglish
2 жыл бұрын
Wow! Thank you for the kind comment, zab maj! I appreciate that you watch my videos. And I'm thrilled to know that you are learning new words and phrases.
Thank you so much for these lessons.Not only are they very useful in improving my communication skills but also its a pleasure to listen to your soothing voice
@Speakconfidentenglish
2 жыл бұрын
Thank you! I'm glad they are helpful.
@thilakasirispathiranage9981
2 жыл бұрын
I understood. Even though I feel bit Sick openly ask How can I help you?( For the team)
Thank you😍😍😍
More than fantastic. Thank you so much.
exactly what we need in pre advanced period, highly appreciate for that lesson.
Your channel has been such a blessing to me 🤩🤩
My personal family in my life who encouraged me with your talents. Thank you so much.
Thank you Annemarie. I do consider it important to express Empathy in my mission.
As always, your videos are all well-structured, insightful and useful 👍👍thank you for sharing this helpful video about expressing empathy with us , Anne 🙏🙏
Excellent and very useful lesson. Sometimes we stop being empathic with our surroundings and we don't look at the signs that tell us that the person is crying out for attention and support.
@Speakconfidentenglish
2 жыл бұрын
You are absolutely correct, Hugo. I'm glad this was a helpful lesson and reminder.
Sole purpose of my visit to express my honest feeling in English able to see each other. Romantic composition or anything else prelude to each goal.
Great and genuine vdo amidst fake ones misguiding the genuine customers like me. Thank you for this helpful video.
Thank you,that was great.
This lesson helps me to improve. Thank you so much for your amazing work!
@Speakconfidentenglish
2 жыл бұрын
My pleasure!
Nice topic. Thank you.
Hi Annemarie, Appreciate your efforts. It is truly useful to all learners. Best wishes. Thank you,
@elmoussaouifikri8808
2 жыл бұрын
Hello Annemarie, Thank you for your efforts.your video is really helping us To learn more and more. Best regards.
i love listening to you. you speak so clear and kindly. I´m learnig english, but i can understand everthing that you say. i´m improving my english so much better since I´ve known your channel. it´s being a lot hepfull for me. I´m so glad to get to know. I wish all the happiness for you and your family!
@Speakconfidentenglish
2 жыл бұрын
Thanks so much for watching, Diana Machado! I appreciate it! I'm thrilled to know you can understand the lesson and are improving every day!
Thank you for this excellent and extremely helpful video. I recently took a new role as team leader and have been in situations with my staff and clients that require a lot of empathy, apologies, and active listening skills. I'm taking notes of all your recommendations!
@Speakconfidentenglish
2 жыл бұрын
My pleasure, Silvia! I'm glad it was helpful!
Thanks for the work you do. You are an inspiration and encouragement to continue learning english. Kiss
@Speakconfidentenglish
2 жыл бұрын
Thank you for such a kind comment. I'm grateful to know this lesson was helpful.
Hi Annemarie, Your videos are really helpful for me. Thanks for your valuable content sharing to us. All your lessons are practical example of real life. All the best for your effort, keep going. :)
@Speakconfidentenglish
2 жыл бұрын
Thank you so much for this kind comment. I truly appreciate it and am glad to know my lessons have been helpful to you.
I would like to write all the riches vocabulary and knowledge l am getting from your lessons ( l am still limited) in this channel, l am quite honest with you and l have to say thank you very much for your time and dedication to teach us this language, you are one of the best teachers that l never meet. Again, thank you,
@Speakconfidentenglish
2 жыл бұрын
Thank you for the kind comments, Mary. I really appreciate it.
Thanks ! I am studying Business in Lille (France) and these tips are very useful.
@Speakconfidentenglish
2 жыл бұрын
Glad to hear that!
hi Annemarie. another fantastic video. thank you so much for your dedication. I know that expressing emotions is way too complicated in any language, however I find it even harder in English, since this language uses subtle ways when it comes to putting feelings into words.
@Speakconfidentenglish
2 жыл бұрын
Thank you for watching, Maria! You are right. Expressing emotions can be complicated. I hope you’ll be able to use the strategies shared to help you express emotions more easily.
U r truly amazing...
Thank you for such a wonderful topic! Sometimes we don't know the rules of conduct and therefore we are not well-mannered.
@Speakconfidentenglish
2 жыл бұрын
You are so welcome!
This theme is just in time, perfect us usual🥰🥰🥰
@Speakconfidentenglish
2 жыл бұрын
I'm so glad it was timely and helpful, Anna.
Hi Annmarie, I totally agree with you that sympathy is the basis of emotional intelligence. I think that all strategies are good if the man does his actions correctly. In my point of view, strategy one is preferable because creating a deeper connection with a person that needs help is the first step.
@Speakconfidentenglish
2 жыл бұрын
Thank you for your comments and insight, Lyudmila.
Thnks a lot it gonna hlp me lot ... Ur new subbiee
Hi Annemarie Wonderful topic to choose. I am a customer service professional and have faced these situations multiple times in my career. I just learnt a new way and new strategy in showing empathy and will adopt ur ideas hereafter. Thank you
@Speakconfidentenglish
2 жыл бұрын
Thank you, Manogar sedhu! I’m glad the lesson was helpful and that you learned a new strategy to use in the future!
I need to learn how to express empathy, not only in English... In life!!!
Good Morning. you always helping us. Feelings are real and personal, how to be able to express them in another language this feeling, difficult to find the right words, your help was fundamental.
@Speakconfidentenglish
2 жыл бұрын
I'm glad you found my lesson useful, Margiti! 😀
Your videos are highly appreciated. Please dear Mam make a complete video on 12 tenses with detail or share link in which all these tenses have been explained. Thank you so much
@Speakconfidentenglish
2 жыл бұрын
Hi Noor, you can find all my grammar lessons here: www.speakconfidentenglish.com/collections/advanced-english-grammar/
It is susceptible to mind.
Fantastic information as usual! Thank you for sharing your knowledge, it’s greatly appreciated💕
@Speakconfidentenglish
2 жыл бұрын
You are so welcome!
@Speakconfidentenglish
2 жыл бұрын
Thank you, Toni Di!
Things got out of hand and I didn't know what to do. I wish I can make it up to you .
Your vedio very interesting for english thanks
Thank you, Annemarie, for a useful lesson. You are such a good counsellor, indeed. :)
I just want to ask about much more and many more. I know that much is used for uncountable noun and the opposite for more, but sometimes I find myself say many more for uncountable noun, does it a vary weird thing which make others notice my big mistakes or native speaker say it sometimes?
@Speakconfidentenglish
2 жыл бұрын
Thanks for the question. I will be sure to add this for a future lesson topic.
@aishazanoun9293
2 жыл бұрын
@@Speakconfidentenglish Thanks a lot. I appreciate your response.
Hii mam good evening I am from India
One more question if you please, I read an email which started with I wanted to let you know ......... I used to use want for the present and wanted for the past. So how is that possible for the writer to use past tense(wanted) or it has another meaning here?
@Speakconfidentenglish
2 жыл бұрын
Thanks for the question. Both are correct and both are used. What is often different is the context. _I want to let you know_ is often used to introduce some news, often news that is unpleasant. _I wanted to let you know_ is used when you thought about something you wanted to share but couldn't at that moment in time.
@aishazanoun9293
2 жыл бұрын
@@Speakconfidentenglish , Sorry, just to be sure. You mean that both of them can be used for the present , but wanted refers to slightly past news or in other words, delayed news that I should have told before but for some reasons I couldn't.
Number 1
I made good use of my disappointment.
Would you talk about the inversion in English? Thanks in advance
@Speakconfidentenglish
2 жыл бұрын
Hi Sara, could you clarify what you mean by inversion?
@sararabea2973
2 жыл бұрын
@@Speakconfidentenglish How are you? I mean the structure of some sentences in advanced grammar like : Never does he come late. This change of the words order is called "inversion Thanks in advance😊😊
@Speakconfidentenglish
2 жыл бұрын
Thank you for the clarification. I'll certainly add this as a future lesson topic.
@sararabea2973
2 жыл бұрын
@@Speakconfidentenglish I can't wait for that ...thanks a lot.
Is there any thing else prelude to eachother?
How can I help you today? Ann, Do we really have sympathetic for poor?
👍🌹💕
How is the process going? Who can incentivize for me to get rid of this mess? Nothing could abate her anger.
Please, In the email that you have received :- What's the meaning of "two cents" in this phrase " I sincerely apologise and I do appreciate your two cents about the matter."
@Speakconfidentenglish
2 жыл бұрын
This is an expression we use figuratively to mean an opinion offered on a topic under discussion.
@aishazanoun9293
2 жыл бұрын
@@Speakconfidentenglish Thanks a bunch
Time has come. We should reprogram our old way of thinking, shouldn't we?
I feel stretched thin. My experience was awful.
Let’s all show empathy to Ukrain let’s support Ukrain! 🇷🇼
@Speakconfidentenglish
2 жыл бұрын
I agree 100%.
I'm sorry. I'm exhausted. Setting boundaries too hard for me now. Moreover machine with one man to take care it could be as much work, as a number of men working with specific task were assigned.
No, I'm sincerely disappointed.😂