Today after 6mo of using Starlink I reveal how to contact SpaceX Starlink Customer Service or Starlink Tech Support and include a brief walkthru of the starlink.com website. Bonus Tip: How to get a Starlink customer service response back faster! This is that amazing TINY Battery Backup: amzn.to/3woMWKQ 00:00 Introduction 00:40 How To Contact SpaceX Starlink Customer Service 01:00 Starlink Playlist With Tips Tricks and Howtos 01:55 Starlink Questions That Everyone Wants To Know 02:04 How To Contact Starlink Tech Support 02:09 How To Contact Starlink Customer Service 02:14 Starlink Customer Service Phone Number 02:19 Starlink Customer Service 1-800 Number 02:22 Does Starlink Have An eMail Address 02:40 Does Starlink Have A Live Chat 03:13 Starlink Support Tickets 03:37 How Current Customers Get Help With Starlink 03:44 New Starlink Customers Feel More Confident 04:24 Quick Fix For Starlink Router Freeze 06:04 Starlink.com Walkthru 06:20 Where is Starlink Available? Availability Map 07:29 Understanding the Starlink.com User Account Home Page 08:20 Where To Purchase Starlink Products 09:16 Starlink Technical Support Page 10:45 Secret To Contacting Starlink Customer Service Revealed 11:09 How To Create A Starlink Support Ticket 12:35 Accessing Starlink Support Ticket Message 13:00 Bonus Tip #1 How To Get Starlink Support Faster 14:22 Bonus Tip #2 15:02 Faster Starlink Customer Service Response 15:40 Important Final Thoughts 17:02 How Is Starlink Bridging The Digital Divide For more Starlink coverage subscribe and watch my entire PlayList at: kzread.info/head/PLUrdf7hvHC2KXLQg3HIi8keQOIdxcheS7 You've been asking and here it is, a list of the products I'm using for my Starlink setup: - tp-link AC Router - amzn.to/3so07J1 - tp-link AX Router - amzn.to/3sf2or8 - tp-link Managed Switch: amzn.to/3EQJKZy - tp-link Unmanaged Switch: amzn.to/3FVbaih - tp-link Outdoor Access Point - amzn.to/3uqDYfP - tp-link Indoor Access Point - amzn.to/3rV6Nzk - tp-link Control Module (100Mbps) - amzn.to/3Lduaf3 - tp-link Control Module (Gigabit) - amzn.to/3rVBqEx 💎 I would love to hear your thoughts in the comment area below! If you would like to get a FREE copy of the Prologue to "How To Create A Digital Fort Knox - Backing Up Your Digital Life" or one of my other FREE books, simply visit jcristina.com/books Consider subscribing to the channel, commenting below, and signing up for my newsletter at jcristina.com/join Interested in any products that I personally use? Visit www.amazon.com/shop/jcristina or go to the bottom of this description for direct links. [ Channel Membership ] KZread has recently made Memberships available to this channel. The great thing about this is that I can now provide perks for becoming a channel member as a way of giving back and saying thank you! Simply click the JOIN button under any of my hundreds of videos. If you enjoy my content and are thinking about contributing to the channel by becoming a member, I thank you in advance for your generosity. Rest assured, I will continue to make quality unbiased content and build this amazing community of fellow creatives. For business relations please contact me at jcristina.com/contact If you haven't, download my 🆓 FREE ebook over at jcristina.com/ebook please check it out. There is something there for Amateur right up to professional photographers. Join our Creative Discord community at 📰 community.jcristina.com Subscribe and use promo code YT20 at checkout and receive 📦 20% off everything in your cart at jcristina.com [ Media Contact Business Relations ] 📧 eMail - jcristina.com/contact [ Free Giveaways & Promos ] 📦 20% Off everything jcristina.com - Subscribe & use Promo Code YT20 🆓 FREE eBook jcristina.com/ebook - 10 Tips To Making Tack Sharp Images [ Tea I Drink ] 🌒 Dark MoonTeas DarkMoonTeas.com [ Social Media & Additional Conections ] 🎬 KZread - kzread.info 🔖 Twitter - twitter.com/JosephCristina 👀 Instagram - instagram.com/JosephCristina 👨‍💼 LinkedIn - www.linkedin.com/in/josephcristina 📖 Facebook - facebook.com/joseph.cristina 📰 Creative Discord Server - community.jcristina.com

@christopherleveck6835

2 жыл бұрын

I've placed my order and paid my initial 100 bucks. Salem Oregon is on the map as having service. LOTS of dishes have been shipped here. My friend works for fed ex. If I find a dish on Craigslist can I use it?

@aaronchalstrom6767

Жыл бұрын

I did finally get a response after 10 days. Persistence did pay off thanks for the advice.

@zelmo99

Жыл бұрын

OMG your a genius ….or to put it with your type of humor “Even a blind squirrel can find a nut” Definitely will drop you a contribution! Question without searching all your videos. Can I circumvent the Wi-Fi extender from Starlink by simply using a gigabyte Wi-Fi range extender. TP-Link WiFi 6 Extender(RE600X)

@chriswegman738

Жыл бұрын

They have removed this method of customer support ticket. What now? They want to just take your money then not bother with you.

@daddybird74

Жыл бұрын

It seems that Starlink has removed the option of thumbing down in the support section. Any ticket does not give that option. So now what?.

If Starlink is serious about being a successful ISP they need to implement 24/7 technical support either by phone, online chat or both.

@jcristina

2 жыл бұрын

Agree... Both would be best!

@lmn1966

Жыл бұрын

I'd work there! I know everything you need to know about Starlink.

@levi9kirk

Жыл бұрын

@@lmn1966 maby you could help me out then i went to work this morning and came back with no internet my phone says I'm connected with no wifi all my pluggins are connected just fine idk what to do

@raulguajardo1206

Жыл бұрын

@@lmn1966 Well maybe you can help me, I just tried to sign in to my account this morning and it says I'm locked out. Not sure how that happened! How in the world do I contact the link of stars to get myself unlocked out of my account? Lol!

@dmoneyhustler1486

Жыл бұрын

@@lmn1966 lmao top comment

Hey Joseph! I've watched some videos here and managed to learn one or two things. Starlink has definitely bridged the divide for me. I had dialup until 2012, and ever since I've had fixed wireless internet. 5mbps down and 1mbps up on a lucky day, unreliable and unstable. 150gb per month data cap, 7$ autocharged for each 10gb after. My Twitch stream struggled. You bet I preordered Starlink on day 1 it was available for me to. It arrived 3 weeks ago and I've been so happy. Finally watching KZread at 1080p or even 4k, got my mom Netflix at last, I can download games. I can do my stream again. I can screen share to people. It has its problems- outages, ping spikes, questionable gaming performance now and then- but overall it's been such a massive Quality of Life improvement for someone like me - a guy who's wished for fast internet ever since I was 12, with dialup, while my cousin in Arkansas owned a dialup company and had their own T1 lines. Love your positive attitude and engagement with the Starlink community. Love from rural southern Oklahoma, Sato

@jcristina

2 жыл бұрын

Much love right back at you from Sunny South Florida! Many blessings and thank you for being here.

The ethernet adapter clearly has issues. It stops working randomly; disconnecting my whole switch and access points setup. I contacted support twice in the same ticket like you said and the second time they shipped a new adapter for free. Thank you for being a leader in the community! 👍🏻

@jcristina

2 жыл бұрын

I truly am happy to help out, my friend.. So glad you got you replacement Ethernet Adapter!

Dude. You are amazing. Such incredibly helpful information. Thank you 🙏 JChris.

@jcristina

Жыл бұрын

Thank you. Glad you enjoyed it.

A Small Thanks!. Glad to support you and your family!

@jcristina

2 жыл бұрын

Much appreciated! Many blessings to you and your family, Abel... Thank you for your kindness.

This was a good video, but did not answer the question to the issue we are extremely frustrated with. My elderly dad purchased a dish and router for our off-grid ranch and received the equipment few days later. Since I live on the opposite side of the country, it took me a few weeks to get out to him to help with installation. We installed the equipment, powered it up and the dish instantly started find satellites. (Very cool and exciting!) When we tried to use the app to sync with the router, that's when we ran into issues. We could connect with router, but without internet. When it asks for email, it cannot find it. We have tried everyway to enter in the KIT number, email, etc. with no luck. We suspect they have the email incorrect. When we got back to my dad's house he pulled up his credit card information and we seen where we were charged $120 for the first month...but again, we cannot log into an account as they have the email incorrect. How do we fix this issue? We have neighbors in the area of he ranch that have Starlink and state it works well. We believe it, but for obvious reasons, we are not happy with Starlink. I have contacted the BBB in Los Angeles, San Francisco and Texas and they do not have phone numbers either. We have had one of the neighbors put in a ticket...still no response. What do we do to get this corrected?

Remember that alot of ppl using starlink are those off grid. (Like me) Solar/batteries, etc..., so a big UPS that can work till power comes back up. I recently discovered your channel, and it actually has real value. I've used the sane method you suggested, but for me, it can take hours, but still mainly takes 3 days on average. And I get weird reply from them, they don't actually answer, or go way off into a whole other topic I never even asked. For instance, I asked "i live in a very high wind location, wind soeeds can reach 75mph, so i would like to know the dish wind speed survival rating? The reply was to the effect of the starlink business plan. I almost fired back, "did you even read my question, at all!" I Also asked if they planned on making radomes. Or. What range the system workes on, so I could put a radome over it attenuated for it. The reply for that was complete nonsense. It showed that the person had almost no knowledge of radio propagation. I was told they don't use radomes, no intent on making any, that putting anything over the dish would stop the signal... I almost send a picture of one of there ground stations with radomes over them, and said that rafomes are manufactured to be radio wave blind to specific bands, and that the cover over the dishes antenna is a rafome. But I restrained myself.

@jcristina

2 жыл бұрын

That was an upsell response email. 😂

Thank you for all the Starlink help. My central Arkansas Starlink 2 is running great.

@jcristina

2 жыл бұрын

Great to hear! I feel Starlink is just getting geared up.. They just activated their Satellite to Satellite lasers which pushed availability deeper into Canada without the need additional PoP locations.. Thank so much for you kindness and for being here!

You will probably go viral with the Starlink topics you do as Starlink gets known. Get ready for hundreds of thousands of subscribers. I've not seen anyone else on KZread as thorough. Nice job..

@jcristina

Жыл бұрын

You’re so kind. I really enjoy the topic but also love my photo and video or course.

Thank you for your video. I hope to be able to put this to use one day. Still waiting on my Starlink since 2-19-21. Wish there was a link I could ask when will it be available in my area. Keep up the great work.

@jcristina

2 жыл бұрын

Thank you Joan.. You can use the method I put out there in the video "13 days to get Starlink" (something like that) check the Starlink playlist. You could get it within a week or two but will need to reset your home location once you receive the unit or you will have to pay $25 extra roaming charge.. Check it out... Hope it helps.

@dustinmeier9753

2 жыл бұрын

Go with RV Service if you’re in a Waitlisted area. It’s available now. I got mine a week after paying for the hardware. They recently released it for all. I’m taking the chances that when priority service opens in my area that I can utilize the hardware I just bought. There is a chance that I’ll have to buy a second dish and Ritter when that happens. I cannot find a straight answer to that situation, so I did not cancel my reservation.

Fantastic information. Thank you so much!

@jcristina

Жыл бұрын

Thank you for being here.

Your videos are pure freakin' gold, bro. Thanks again!!

@jcristina

Жыл бұрын

You are to kind. Thank you. Truly appreciate it.

WOW!!! Thank you! This was so helpful and lessened my frustration with getting ahold of customer service.

@jcristina

Жыл бұрын

Glad it helped! Thanks for being here!

Thank you, great update. Subscribed!

@jcristina

Жыл бұрын

Awesome, thank you!

@bog6282

Жыл бұрын

@@jcristina need to support my fellow Floridians! Big pine key resident

Very helpful! Thank you for the information!

@jcristina

Жыл бұрын

Thank you!!

Thanks this helped a lot! I came here from your last video about how to Lower your latency. I just sent starlink a support ticket asking them to change my pop to a closer one that is only 125 miles from my location. Wish me luck!

@jcristina

2 жыл бұрын

Sorry to say Richard. They won’t do it any longer. 😢 but give it a try anyways. You will most likely get a boilerplate response about you getting the best they can provide right now. It will get better b

@richardhammers8239

2 жыл бұрын

@@jcristina Ah ok, Ya I live in Cali and we have two pops here. One on LA and one in San Jose. They put me on the LA one and that one is about 300 miles away where the San Jose one is only 125 miles away.

freaking awesome info! thank you!

@jcristina

Жыл бұрын

Thank you for being here.

Your comments on this subject were right on. I did exactly as you suggested with a question to Starlink support and had an answer within hours. Thank you so much!

@jcristina

Ай бұрын

👍🏻👍🏻👍🏻

Thanks for the helpful advice. I learned the hard way not to send two tickets about separate issues. Response time has been very poor, but hard to complain when my previous phone company DSL never went above 3mbps download, barely capable of streaming. Waited one year for delivery in rural central Ontario Canada. Curiously, very different speed stats at night versus daytime in clear weather.

@jcristina

2 жыл бұрын

I’m with you.

very helpful. Thank you for your Starlink info!

@jcristina

Жыл бұрын

Thank you.

Just ordered Starlink and found this very helpful. Thank you

Great video!

@jcristina

8 ай бұрын

Blessings.

Thanks! You have a great channel.

@jcristina

2 жыл бұрын

Thank you for your kindness, William.. Truly appreciate it and thank you for being here!

Thank you, thank you❤ you just saved me from a major headache 👌

@jcristina

Жыл бұрын

You’re very welcome.

JCristina, Thank You for your help with "Starlink Tech Support" I contacted them about 6 hours ago, and explained a problem with a good picture with the RJ45 connector, Showed then I had already purchased another from them. Note I did not ask for a refund, I just informed them of the problem. They have already replied to me that a refund is already on the way. IMO: You cannot ask for better service than that. Note I live in Italy and the cost here with taxes is 40 euros or about $45, This was a nice surprise. Thank You for your help, it is a little different now than in your video but it is pointed more at your given problem and easy to figure out.

I have been very happy with my Starlink thus far. Having said that, if I had issues or problems I couldn’t troubleshoot myself I would be super pissed by their ridiculous and arrogant lack of customer service. Right now they are fortunate they have no real competition given the alternatives of Viasat and Hughes net. However one day that will change and customers will leave them in droves if they don’t get their act together.

@jcristina

2 жыл бұрын

Good point.. I do think they will get it together as time goes by buy I'll be watching and reporting back, either way..

@patrickv.hatfield540

2 жыл бұрын

Starlink is still in BETA...The lack of patience is apalling. They still have only deployed 2100 of proposed 40000 satellites. They are not fully operational! SMH

@johngoeke6530

2 жыл бұрын

Patrick I am very happy with many aspects of SL but you have to admit, even a company in beta that is offering a product that customers pay for is capable of listening contact information if you have an issue with their product. Elon Musk is a smart man and he hired a lot of smart people to implement SL. This has to be by design and not because they can’t figure it out or afford to do it in the beta phase, IMHO.

Your info helped me thanks just 1 day into it

@jcristina

2 жыл бұрын

Awesome, Lance.. So glad to hear it!

I figured this out myself and created a ticket before I found this video. But thanks for giving me some hope that I will get my problem resolved. My problem is that I ordered the RV service without knowing that I could NOT switch back and forth from Residential To RV like you can with the Residential service. So I wanted to switch to a Residential service. But the only way I figured I could do it was to cancel my exisiting RV service. Which I just did. Then I relized there is NO WAY to reactivate it or to order Residential without ordering the equipment again. You can't like Uncheck a box or anything. Is this any way to run a company? Do you know how I do this? I do have a ticket in.

Got T-Mobile Home Internet today and was all excited about it till I realized they don't support any kind of Bridge Mode. I have Starlink as well for travel but I might have to start cutting down some trees so I can use it at home as well. Enjoy your content. Thank you.

@jcristina

2 жыл бұрын

Glad I could help.. I would suggestion a 20-30ft pole. Purchase the pole month from the Starlink website and you should be right as rain.. BTW: Ground the metal pole.. ;)

Thank you!

Thanks for the info. I started to add comments almost daily after you previously responded to my comment. I’m now at day 28 on my original ticket and still no response from support. I even wished them Happy Mother’s Day! Enjoy your video’s, have a blessed day!

@jcristina

2 жыл бұрын

Huge. Thank you for being here.. That is horrible how long it is taking.. That's NOT OK!!!!!!

I continued with the same ticket for all my information and got a response within hours in the past.

@jcristina

2 жыл бұрын

Likewise

Thanks!

@jcristina

2 жыл бұрын

Thank you for taking the time to watch and comment.

Channel boosting comment . Thanks for the excellent information .

@jcristina

2 жыл бұрын

Thanks and welcome! Many blessings!

I just went through a power outage and my StarLink router wouldn’t come back up. I did the 3 unplugs several times. It worked (I think fast works best) but renamed the router to STINKY. I am at a marina and didn’t catch this until I checked the app on my phone and saw that it had connected to this router. It was easy to rename. SL really should make this easier. I used your thumbs down to send customer service a message on how to make this easier. Thanks so much for your advice!

@jcristina

Жыл бұрын

Hahahahhahahsha. Stinky.

excellent vid J

@jcristina

Жыл бұрын

Thank you Ed.

Been on the wait list for nearly a year. When I look for the thumbs up/thumbs down, it seems they've been removed. Can you provide updated information please on how to contact them now? Great channel by the way.

You are right on with your video, i wrote a comment message several times and I actually received a phone call from SpaceX service and they finally solved my problem.

@jcristina

2 жыл бұрын

Now that is truly GREAT NEWS.. I've never had a conversation with anyone over there besides through TICKETS.

i want thank you for this information. I just got Starlink and immediately started having connectivity issues. I had it professionally installed because of my age and physical condition. I got in touch with the installer and he had me reboot the router and a few other things. He finally had me send in a service request. I sent in the service request 3:30 this afternoon and by 5:30 this evening I had several emails from Starlink. They are already sending out a new router to me along with a full month's credit.

Thank You so so much for your coverage of this topic. I have been on the waiting with deposit for my home address since March 2021 expected now mid 2022. I watched your video on How to receive it in 12 days or less. I took a chance and ordered it for an address about 30 miles away and it arrived in 10 days. I tried to set it up in a field near my house (not the designated address) and in about 15 minutes I was up and running with a speed test of 140 Mbps and roaming was true. I have spent some time looking for customer service, customer support and nothing so your topic today was spot on. I too find it hard to believe that they make it supper easy to take your money but don’t provide a customer support button. My question is I still have a deposit for my address in the que for receiving a system for my address but since I have a system with roaming how do I move my current system to my address that will give me priority for my home cell address that currently says my cell is at capacity? Any suggestions? Thanks for the work you do in keeping us informed

@jcristina

2 жыл бұрын

Great question.. I would not want to lose Starlink to I would keep both and then if you can reset your address on the new one so that you don't get charge roaming fees, I would do that first before cancelling or returning the first order.

One of the best tips ever.

@jcristina

Жыл бұрын

Blessings.

I just went through issue with starlink. there answers were always ROTE answers. I called them out on using a rote response and not look into the issue. They finally agreed I had issue and sent me a new/refurb dish and router. Now my system is working lots better

Hi J- Update on Starlink service. I've been on Starlink for 20 months. My brother/wife in Olympia built a new house and signed up for Starlink 8 mo or so ago, and finally rec'd the kit first of Nov. He finally finished installing a couple weeks later. Is happy with speeds/uptime, including typical Northwest drizzly weather. However, his Service experience is much different. After 2 wks in service, his system died. He was using Starlink router bypass mode, and was convinced after further testing it was a router problem. He opened a 'ticket' at Starlink, and within a day or so, they responded and stated since he was using bypass mode, they could not help him, and CLOSED HIS TICKET! He rec'd a service questionnaire a day or two later, and rated them 1 star and reamed them on the form. He almost was ready to ditch Starlink, but decided to continue to maintain contact, using your 'same ticket' suggestion. They finally Came To Their Senses, and agreed to ship him a new system. Bad News is that it would take 3wks to ship, and he'll have to rent a manlift again for a day for $400 to install the new system. Guess just replacing the router is not an option? I'll update you if he has further problems, but if he runs into this Level of problems with Starlink service again, he will probably just Drop Starlink. I may also, in protest!

@jcristina

Жыл бұрын

Horrible!!!!!!! Please update us all.

3 Falcon 9 Lunches full of Satrlink Satélites since last Friday . Hoping this gives some of us on the waiting list the news we all have been waiting for.

@jcristina

2 жыл бұрын

It take a month to as long as 3 month for new satellites to elevate to the working altitude. Great to see them launch so many though.

Thanks for the info, fellow county resident. :) I had learned most of this on my own, but there was really interesting stuff. My issue now is that apparently someone managed to hijack my Starlink account and I cannot recover it. So I have no way to contact then for help short of writing them a letter. With a STAMP... I haven't seen one of those in years.

And thank you so much for you help.

@jcristina

Жыл бұрын

Many blessings.

Thank you! I've been on the pre order waiting list since around this time last year. Still no service. So maybe now I can actually reach out to Starlink to see how much longer I have to wait. After suffering with dial up, 512k speed DSL and crappy Hughesnet, and ATT Fixed Wireless that didn't work either, I'm hoping Starlink will finally allow me to have decent internet.

@jcristina

Жыл бұрын

In the same boat. I got mine in November of last year and it’s been a game changer. Hope you get yours soon.

I literally opened the app on my iphone and pressed the email icon in the upper right corner; the first time I had a billing issue question; and the second was a support ticket on my ethernet adapter; they both were respnded to within a couple of hours; the ethernet adapter issue was the quickest turn around and I received a one month credit all within the request... Call it good timing?? im not certain; but I have to give credit where credit is due... I will absolutely share followup experience if anything other than what I experienced is presented... Keep up the great content..

@jcristina

2 жыл бұрын

Amazing. So so so good!!!

Thank you.....Are there any disk repair options? My dish is undamaged, and my cable seems undamaged, yet I've a dreaded "not connected" which is usually a cable seating problem. I've tried the folded posted not trick. No luck. I think there may be pinched cable issue. It ran through a rear van door. However, the cable seems ok, though you can see where the door closed on it. The only other think might be seating issue...or perhaps rain intrusion into the dish connection in the tube of Rectangle dishy.

great video.

Thanks man! You just save me a lot of trouble (I hope) since I'm having a lot of issues with internet providers starlink is the best option for my location and for some reason I can't make a payment, hope this helps me reach them. Greeting from Mexico! 🇲🇽

@jcristina

Жыл бұрын

So glad to help.

Good Morning JCristina. I love the videos keep them coming. I have noticed several people around me have Starlink. The new map says expanding in 2023 for the Sevierville and surrounding areas. Is the Starlink map not showing the actual availability for certain areas?

@jcristina

2 жыл бұрын

Good question.. I would look into my "getting Starlink in 13 day " video in the Starlink playlist.. might help you out.. ;)

helpful, tenx

@jcristina

2 жыл бұрын

You are most welcome

My question is this: we live in Gettysburg, PA, the home service is not available at this time but the R/V service is. Can I order the R/V service and use that and use when we travel and then set it back up when we are home? Or should we wait for the home service? Based on what I read it seems it’s the same .

@jcristina

Жыл бұрын

No. It will remain RV. You would need to purchase a Home unit.

Thank you for such clarity. You’d think they’d send a handbook!

@jcristina

Жыл бұрын

LOL! Maybe I should right one and sell it for $0.99 :)

@user-tk4cr8fw7w

Жыл бұрын

@@jcristina your the best resource I’ve listened to on the StarLink Technology. Thanks for all your help! Ours rectangle is sitting on the roof of a 16’ high building in an opening to the north but trees W & E, so not ideal. Running 50-60 latency, with 50-70 down and 5-6 up. Still looking for the sweet spot and order the right roof attachment. Your video on hopping was extremely helpful, trying to figure that one out on Monday with one of my tech friends! Keep it coming please, and know you’ll be supported. We’ll send some findings as we continue to explore!

Great Video Joseph, I'm struggling to contact them just at the deposit phase, payed my 99$ last year, they have never contacted me nor can I get to them, so I can't sign in to get a ticket, I've done a bunch of research and found nothing at this point , any ideas ? thank you for your time , mike

Excellent video, thanks for the info as I am submitting my first ticket for a missing ethernet adapter. I see how it goes off your advice.

@jcristina

Жыл бұрын

Good luck!

Great job thank you trying to rehome my Starlink

@jcristina

Жыл бұрын

Thank you for being here.

thanks alot

@jcristina

Жыл бұрын

Happy to help

Thank you JCristina. I was struggling some days, some ours to know how to contact support. With your help, I finaly could get some relief, that maybe i could get hel. I think it is a stupid way of starlink of treat its clientes. Just because where I live there is no other internet provider, I have to put up with this bad situation. Thanks a lot!

@jcristina

Жыл бұрын

You bet!!! Glad to help. 🍵👍🏻

great video - thank you so much. At one point I thought you were going to share how people who do not have an account might contact starlink to ask questions to find out if this is good for them - did I miss it in the comments section?

Thanks

@jcristina

Жыл бұрын

Thank you so much Sibylle.. Appreciate your kindness! Many blessings!

Hi Joseph, we are trying to contact Starlink for a week now and no success. now we are trying to use your tips, thank you for the video. maybe you have an idea how to stow the Starlink dish when the is no connectivity between the router and the dish ? thank you, Joel

@jcristina

2 жыл бұрын

There is a STOW switch in the iPhone app.

If you answer "Did this answer your question?" with no, you can type in your question. I had no problem figuring this out and got my original question and follow-up question answered all on that same day. SpaceX now added the obstruction-map and statistics to their browser tool, so the Starlink app is not even needed anymore. (wifi name and password can be setup by a reset, only splitting into separate 2GHz and 5GHz networks requires the phone app.)

@jcristina

2 жыл бұрын

Thank you. I do like to split 2.4 and 5 for my use case for sure. 👍🏻

@lmn1966

Жыл бұрын

We had no issues with set-up. So easy

I know this video was a year ago. I just wanted to say thanks you're very helpful. When I was about to give up I came across your video on how to contact Starlink. Very helpful 👍🏼👍🏼👍🏼. Once again I am here looking for help from starlink again. I logged out and one day my starlink wasn't working anymore. I reset it, reboot it, factory reset turned it off for 30 seconds, turned it off for 30 minutes and even over night. Nothing is working. My wires are fine, everything plugged in, the light is on. How else can I get a hold of customer service if im not logged in and my Starlink WiFi isn't working? Please help. Thank you. I appreciate your time and help.

I found out that once you receive your equipment from Starlink they open up the ability to email customer support. I submitted a ticket and they answered fairly quickly.

@jcristina

7 ай бұрын

Absolutely

As always Joseph, great info. My Ethernet adapter is not working. It took me a while to figure out why I couldn't "bridge" my signal to the barn, Well if the adapter isn't working there is no signal to bridge ... SIGH! So I'm playing the support game. thx for the info ... Bob

@jcristina

2 жыл бұрын

Best of luck Bob. Hope they replace it quickly.

@bobtrzeciak490

2 жыл бұрын

@@jcristina Thx Joseph ... I was aware of how to contact support via trial and error and started a ticket for the adapter on Sunday the 15th. I also followed your advice on contacting them everyday ... politely of course. Well as you showed persistence paid off. Starlink got back with me today and not only are they replacing my adapter free of charge, they are sending me a new router based on the stats I uploaded AND are crediting my account for one month due to the delay in getting back with me. Sooo many "unhappy stories" out there I thought I'd share a "happy story" ... again appreciate your videos ... Bob

Best user friendly informative videos

Joseph, I took note of your recommendation of a UPS for the SL Router. Which one do you use,?

@jcristina

2 жыл бұрын

I placed it in the description. That one is really small and perfect for the SL with a price tag that is unbeatable.

Mr. Christina.. I respectfully disagree.. I have submitted several tickets with Starlink and found they were all responded within a few hours of submission. I too had a bad ethernet adapter and it was resolved and replaced within 24 hours of me notifying Starlink I had an issue; they also issued me a full and complete month of service becasue of my hardware issue. They are efficient in the way they address their customer experience... Still its great info you provide. Thanks and keep up the great work.

@jcristina

2 жыл бұрын

Thank you TY. Question. How did you get in touch with them. The thumbs down method?

@bineausmiami

2 жыл бұрын

Well Ty I have to say you have been real lucky that starlink responded to you like they should. With my first ticket it took 7 days to respond. And with my second ticket I'm right now waiting and it just a number five and I actually did what mr. Christina recommended that practically every day I added something to the comment. I have to say this is very disappointing and I hope that they're getting it together

When getting support/service from a company becomes a chore, then the company is doing a "Poor" job at it. I think that we as paying users, need to start demanding better service from these tech companies. They need phone/chat/email options, and easily accessible ones, not convoluted and more difficult to understand than Maxxwell's 4 Magnetism Equations... specially when most people are not geniuses at Math, or wizards in navigating purposedly difficult and obscured options, and before I forget, to be forced to have to read thousands of lines of help stuff and FAQ's not related to what my question or problem is about.

@jcristina

2 жыл бұрын

I did take me awhile to figure out as I normally NEVER, I MEAN NEVER, give a thumb-down to anything. That being said, that was what was required to start the ticket process rolling..

@HomeroAGonzalez

2 жыл бұрын

@@jcristina Actually, if you think about it, Thumbs downs are sometimes good. They highlight a problem, a quirk, a bug, an anomaly, or wrinkle that needs to be ironed out. I for one, give a huge Thumbs down to Starlink support. They need to improve.

Hi JC, Great info but now there is no thumbs down on the website when using a desktop, so I then checked the app it does let you do what you said but when you hit submit ticket it just says error cannot send.. any ideas?

@jcristina

2 жыл бұрын

Of course. Would not expect different. 😂I will check it out on Monday.

@capitallegalvideo161

Жыл бұрын

@@jcristina Me Too! No thumbs up or down...grrr

I really do appreciate your tips. However, I can't seem to find a Thumbs up or down. I think that option may only show up once you actually have service. I am still on the waiting list. South Central Missouri. My area is still dark. I tried to search FAQ, same response regardless of the question.... nothing found... Really is frustrating.

@jcristina

2 жыл бұрын

I'm guessing you are not logged into the Starlink website?

Thanks for the helpful video, new Starlink customer and disappointed and frustrated with the initial setup, was expecting it to be simple. Once everything was installed and plugged in I get “Poor Ethernet Connection” error, I’ve checked all connections and they seem to be good. Found the secret on how to send a ticket and been waiting 4 days now still no reply. I’m wondering if I have a faulty kit or a component.. Any help or suggestions is greatly appreciated. Thanks.

@jcristina

2 жыл бұрын

My problem with a faulty Ethernet Adapter.

@scottmiddleton8816

2 жыл бұрын

Sorry meant to add that I have the first gen dish so I’m not sure what is giving me this error, I can get connected and do a speed test but it’s not very good.

Seems like what you are seeing is for existing customers. I wanted to know the upload/download speeds?

UPS? Up here that is impossible to get most of the year because anything with a battery coming in by air is considered "hazard material" requiring special processing and more money.

Thank you for this very valuable, time saving video to get helped. And also have subscribed to your channel so when there’s and update regarding Starlink as I’m a customer, will receive updates. I have a question, since Philippines is now 100% available, can I bring my Starlink hardware there and change location? I live in San Diego, California. Again thank you and have a wonderful day.

@jcristina

Жыл бұрын

Thank you for being here!!

Hi Joseph, I'm not [yet] a customer of Starlink, so the thumbs up and thumbs down options are not visible in the "Support" section. To date, is the thumb down/ticket option available to just current Starlink customers? My husband and I are moving into a tiny house on wheels and we need reliable and global internet service. Thank You :)

This is very helpful . How does a person Transfer ownership to a new account. So we bought a house . Old owners left the starlink hardware . How do they transfer the account to us

@jcristina

Жыл бұрын

Good question. The hard part will be to get a hold of them to do it. Might need to make an account to put in a support ticket.

Thank you for this info. I was trying to return this system for a refund. I would have kept it if they gave me the new price 215.00 when I paid 460 3 weeks ago.50 % less Bleh!! Also They do not make it easy at all. Was suppose to get 30 day free trial and was getting billed even before we had setup the system .So the minute I clicked order. My 30 day free trial started ... Not Good business. Started a customer Ticket to get answers but not holding my breath. At least you guided me through this mess.

Any queston I ask I've been using the same ticket the whole I didn't know how i got my first ticket so yea I didn't know how to do a new ticket even though they told me that I can open a new ticket and I do have a phone number from them when they called me but it a straight recording

@jcristina

2 жыл бұрын

As long as it works and you get a timely response. All good.

If I need to watch one of your videos to find out how to contact support, I think that I don't want to bother with Starlink, unless I have no other choice. All other companies, that I am aware of, publish their support numbers and addresses.

@jcristina

2 жыл бұрын

You are not alone!

Well done presentation. However, Starlink apparently watched as well and has removed the Thumbs Down feature from their Webpage. So, we are back to Square 1. I live in an area where 5G Wireless has been the only option and recently my provider took 3 of the 5 towers offline (to Upgrade) indefinately and I am at 3-5Mbps at best. Been on the Starlink Order Waiting List for almost a year. Would love to get some support. Any 'new' method to reach them??

@georgerosander8775

Жыл бұрын

I just contacted them using the app. It still has the thumbs down option. Good luck.

Good morning. I am going to recv my unit today, however the property where I will use it is in a VERY remote area. I will not have internet access on my phone to start the set-up. If I do the install where I have internet, how would I change the location if, again, I have not internet service. Sorry if I sound ignorant but I am not tech savey

@jcristina

2 жыл бұрын

No. Great question. Try setting it up at the proper location but first, go into town and download the Starlink app.

Either they got rid of the (does this answer your question) or you need to already have an account to access it which I dont. I am trying to find out if Starlink allows you to pause service for summer home locations where you aren't going to need it for long periods of time. Looks like it says you can't but Im so in need of that option that I am looking to see if it is somehow possible. If not I guess I will be buying a cell signal booster and relying on my "unlimited" data to connect.

@jcristina

Жыл бұрын

It seems every time I give advise, they change something 😂

I must fervently disagree that Starlink Technical Support is responsive to support tickets. Here's my story. My main residence is in Scottsdale (AZ). I ordered my Starlink unit last year with the intention of using it in a small town in Wyoming (not sure what the policy may be now, but at the time Starlink was only provisioning service in rural areas). After Starlink got through it's dish technical issues that it was experiencing last Fall which caused a delay in shipping my unit to me, I finally received my unit at the end of last year at my Scottsdale (AZ) residence. However, for those who don't know, a Starlink unit must register itself for the 1st time on the system which can only be performed in the geo-locked location it was ordered for. Once that's done, you can then use the roam feature, for example. I've paid a total of $1,300 for both the monthly subscription, and the roam feature when it launched (was unaware at the time that, even with the roam feature added, the unit must register itself on the system for the 1st time in the geo-locked location; I learned that via a support ticket), and I finally made it up to Wyoming this week so that I could get the unit to register itself with the system. I set the dish outside, powered up the unit, and invoked "Unstow" from the app. The dish turned to the sky and did some slight rotational and tilt gimbal adjustments, apparently locking onto a satellite. I've also performed the visibility scan using the app and it reports that it is sitting in an "excellent location." The app displays two alerts that the unit's firmware (they refer to it as "software," but technically it's "firmware") is out of date and needs to be updated. And, by the verbiage in the app, implies that it can require overnight to update its firmware, and may be done by 3am (go figure that logic 🤔). I've left the unit on and it will not update the firmware (at least, the two alerts won't go away, and I've also unplugged the unit and plugged it back in, just in case it did download and install the update, but requires a hard boot). Also, the alerts don't state that the updates are required to receive Internet service, they only state that, until the updates are applied, Internet service may be slow. Regardless, the unit will not provision any Internet for me, so apparently, and for whatever reason, it has been programmed not to provision even slow Internet, until the firmware update(s) is applied. I opened a support ticket three (3) days ago re my issue. And, since that time I have added five (5) updates to the open support ticket as I've continued to try and troubleshoot the unit, and have yet to receive one (1) response from Starlink Tech Support. I have to leave Wyoming early next week and will not have another opportunity to get the unit registered on the system until I can make it back to Wyoming. So, at least in my 1st-hand experience, Starlink Technical Support is not responsive to support tickets.

@jcristina

Жыл бұрын

It's funny.. I just called them out on that and got the same BOILERPLATE copy/paste response back after 5 days... Sadly, they have serious customer service work to do.

For the past couple of days I've been trying to submit a support ticket -- app indicates error, web is non-responsive. Also the add to existing ticket no longer seems to be an option.

What happens if I’m moving and the new address is waitlisted.. will I be able to use my already purchased starlink?

My order is pending. When I go to my account and support there are no thumbs up or down. Can you only create a ticket if you are a current user?

been a week and still no response. I use starlink at my farm house only used it twice, the second time last weekend it says I am not at my registered location. When I check the dot that shows location is in my front pasture about 200 feet from the house. Do i need to change the market dot and update location to the house that it is located? It is taken down and not running while we are away. Will be back this weekend but do not want to change something and it not work when we get there this weekend. Anybody have idea, as tickets are not being answer and so far been 5 days and would like to go ahead and do the changes before we get there if that is the issue. Because if it does not work we have no cell service nothing for backup.

@jcristina

2 жыл бұрын

For the input I’ve gotten, it’s current not the best thing to take it down and set it up again in the same place unless imperative. I’ve heard people having their service turn off by doing that. Not to worry you but something to keep in mind.

The option to choose thumbs up or down after a support topic is no longer a option as of June, 7th 2022. Does anyone know how to contact support now that this has been taken down?

@jcristina

2 жыл бұрын

A never ending saga. Starlink needs a 24/7 support line or at least a 24/7 online technical support.

JChristina question ? I ordered a standard version of Starlink..its been 6 months. got an account number & the app shows my $99.00 deposit. I recently ordered the RV version & I have received my order, set it up & its working great. They have setup an auto pay for the $150.00 per month charge. I have questions & can not get to anyone by email, text or on phone. What would you suggest as my next step. TY Mike

@jcristina

Жыл бұрын

Check out the description of tonight live stream. You’ll find a direct email address to complain.

thanks for ans the question I posted

@jcristina

2 жыл бұрын

👍🏻👍🏻

West Maui relying heavily on Starlink. Still minimal cellular let alone cellular internet. No cable/fiber optic internet. Starlink satellite saves the day. Satellite helped after 9/11 attack trade towers, Iridium. Power, internet, and cellular went down before the Lahaina fire. Satellite is a great backup for alerts, emergency texting, and eventually cellular satellite voice connection. No more lost planes. The internet runs everything including sirens. Satellites are the future

@Firestorm637

9 ай бұрын

Myself and neighbors now with Starlink in Lahaina. Starlink small company as many installs done by app itself.

@jcristina

9 ай бұрын

Thank goodness you're OK and SpaceX Starlink is able to provide internet connectivity there.

@Firestorm637

9 ай бұрын

Very difficult for satellite startup. Even Musk holding off offering IPO as difficult to start this type of company. It helps owning his own rockets

Hello JCristina. Please do you have a new way of contacting Starlink as of May 2023? I stumbled on your video after tireless nights of trying to contact Starlink. When I got to their support page to look for the like or dislike button as recommended via your video, I noticed it's not there again. Please any help? Thanks

@jcristina

Жыл бұрын

A direct email is available in the description of all of my LIVE videos. Check them out.

i missing the stand for the parabol what can i do???? :O

I don't have an account. Before I order Starlink for our home, I want to know how we can use our TV in our RV the few times a year. We don't want to pay double.

Great video. But an update as of Feb 23 - Starlink now closes tickets and you are unable to ask another question on a previous ticket. Thanks for the tip on finding out how to start a ticket - very frustrating. I have been out of service for over 2 months, with a new router and cable sent, to no avail. Then they sent a completly new kit and that does not work. I go through the whole setup and the final result is always the same - "Disconnected - please make sure system is plugged in". Ugh! They have one more chance to contact me, then it's all going back.

@jcristina

Жыл бұрын

Let us know how it goes.

does anyone know what to do if you never received a order confirmation email? I got my all my starlink equipment but I never got my email