This strap drives me crazy!

@cybexglobal

5 ай бұрын

Hi there! You can write us in private to receive further assistance with the difficulty you're experiencing :)

To echo the previous comments the assembly is very difficult and in areas poorly fitting. I’m not sure they have been consumer tested! Material quality seems very good but the instructions and video are not very reflective

@cybexglobal

7 ай бұрын

Hi, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact form: cybex-online.com/en-gb/contact

Wow and this is from Cybex itself ? Don’t get me wrong. The stroller itself is high quality. But this video is made as if assembling it is so easy and effortless. I am an 182 cm man 95 kg with 10 years gym training. I huffed and I puffed during the assembly of this stroller, at all times during the assembly I felt “ok one more push and I will break something”, the video and the manual provide zero details on what to insert where and in what direction. Thank God there are other videos online out there from regular people who tell you exactly how to assemble things. Question 1: why not deliver it assembled in the first place ? Question 2: if it is better for the parents to assemble it, why not provide a youtube video or at least a manual with actual words and 3D illustrations IKEA style to make life easier for people? I am sure with the price of this thing, you people can afford to take a minute of your time to produce a decent demo video.

@cybexglobal

5 ай бұрын

Hello, Thank you for taking the time to share your experience with us; your feedback is invaluable as we continuously strive to enhance our products/services and ensure the best possible customer experience. In order to assist you further, we kindly ask you to reach out to us, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

Very hard to assemble. You should use another colour rather than black

@cybexglobal

10 ай бұрын

Hi Catarina, We are sorry to hear that you are having a negative experience. In order to provide you the best possible feedback, please could you send us the Article and Serial number from both products via our contact forms so we can easily involve the child safety and product teams: contact.cybex-online.com/en-en

I have to second the first comment, products great, you set up guides are rubbish and with your premium price tag you should do better, with audio description in your marketed languages.

@cybexglobal

10 ай бұрын

Hi Dean, thank you for sharing your valuable opinion. We will be sure to pass your feedback on to our Product Marketing team. The feedback we receive from parents and customers is extremely important to us, so please be assured we greatly appreciate your opinion have forwarded this on to our product team who will certainly take everything on board and use this together with all other feedback for future projects and product development.

This was incredibly hard to put together. The instructions weren’t great and the cover wasn’t properly fitted for the chair, way too stiff and fiddly. For the money that’s been paid you’d think it would be super straightforward and not take the better part of an hour to assemble.

@cybexglobal

5 ай бұрын

Hello, Thank you for taking the time to share your experience with us; your feedback is invaluable as we continuously strive to enhance our products/services and ensure the best possible customer experience. In order to assist you further, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com