If you are reading this, you are not alone. This is so incredibly difficult to put together. You'll get there, persevere. Godspeed!

Cybex should include a free manicure session for all of us here - I think I broke all of my nails on the zipper 😂😂🙈🙈🙈

im just glad there’s no welding involved

I'm glad I'm not alone. Especially the zip underneath I thought i was doing it wrong. I notice they cut the video at that point lol. We got this fellow dads!

@cybexglobal

11 ай бұрын

We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact forms: cybex-online.com/en-gb/contac

love the strategic cut before she zips it up on the bottom, probably not a great video showing 1,000 people trying to hold it together

@alexwells1128

Жыл бұрын

half an hour it’s just taken me to do up that zip

@cybexglobal

Жыл бұрын

Hi Alex, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact forms: cybex-online.com/en-gb/contact

@dzaril

Жыл бұрын

I came to this video because I thought I was somehow dumb, but I'm relieved that I am not the only one with this problem. It's amazing that for a stroller this expensive you have to deal with this...

@cybexglobal

Жыл бұрын

Hi, Thank you for reaching out and for sharing your invaluable feedback. We have forwarded this on to our product team who will certainly take everything on board and use this together with all other feedback for future projects and product development. The feedback we receive from parents and customers is invaluable as previously mentioned, so please be assured we have taken this very seriously and greatly appreciate your opinion. Best, CYBEX

@joshhernandez4671

Жыл бұрын

I received this as a gift and let me just say WOW. Never would I buy a product like this, why is it so hard to put together? It defeats the whole purpose of it being a well designed/engineered product. Got me working on this thing like I’m changing the pistons on a car engine. Why is there a CUT in the tutorial video!! Should never be hard to zip something up. Look I get it tackling the rich parents market but at least make it easy to put together or else why would rich parents spend that much on a stroller they have to get a mechanic to put together for them. I’m disappointed to say the least. This was supposed to be something fun to do with my kid around and instead I’m about to punch a hole through a wall. Disaster of a product for real. And also not worth the price.

I’ve never commented on a KZread video before but this video warrants it… This is a dreadful instructional video. Worst I have ever seen. It misses key steps like the lever to fold the whole chair forward. I had to google other Cybex products to find that out. It gives a false impression showing steps with impossible ease. Show us the whole process of fitting the cover or threading the strap through the tiny space… they won’t because it is hard work! As an exercise I would encourage staff at Cybex to put this pram together using just this video, see how they do. Frankly, many of these steps should be done in the factory. It’s good to have removable covers for cleaning but sell the chair with the cover already on so that customers don’t spend hours stretching the fabric over the frame. The pram is decent enough when it’s up, but I can’t recommend this product to friends because of these poor videos.

Jesus I’m glad for these comments, I genuinely thought I had the wrong seat pack from a random different company. It just doesn’t fit and it’s so complicated?? All of cybex has been soo simple up until now!

@cybexglobal

2 ай бұрын

Hi, in order to provide you the best possible feedback regarding your concern, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

After installation of this Seat Pack, I do not feel my fingers. Every step needs a lot of effort. The quality and appearance are good, but for such a price it is a too complex product.

@cybexglobal

Жыл бұрын

Hi Nikola, we thank you for the feedback that we have promptly forwarded to the dedicated department, which, together with the other feedback received, will certainly take it into consideration for the development of future projects. If this situation keeps happening, please reach out to us via our contact form on the Cybex website: www.cybex-online.com/en/en/service-hub/contact/contact_us.html so we can assist you further!

This video is completely different from the actual process of assembling it. It's a total nightmare. In the video, they deliberately made the material larger so that it easily fits over, but when you actually purchase this product, you'll discover that it takes a frustrating 15 minutes just to put the zipper together because it's unbelievably tight.

@cybexglobal

Жыл бұрын

Hi! We are sorry to hear about the difficulties you experienced with the product and we have forwarded this on to our product team who will certainly take everything on board and use this together with all other feedback for future projects and product development. Please contact us via the contact form if you need help: cybex-online.com/en-en/contact

Glad I found this video after realising the Zip they gave me after 10 minutes was not a practical joke. Glad she had a fake version of the product that zipped nicely. Good luck all

@cybexglobal

5 ай бұрын

Hello, in order to provide you the best possible feedback regarding your concern, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

@anda1937

Ай бұрын

My zip is incredibly tight too and I smashed my babies fingers badly in the hood when wanted to look at her while seat was faced to the world

@cybexglobal

Ай бұрын

Hey, We're sorry to hear that you had a bad experience. We would like to take a closer look at your case. To do this, we ask you to contact us using our contact form on our homepage. www.cybex-online.com/de/de

It’s stuck toghether perfectly. Really it’s a great job 👌🏽 But F me… they sped the video up at every proces because this was a thing!

I am totally unable to do up the zip at the bottom. It’s like the cover just does not fit the frame. I’m so fed up. I haven’t even got onto the next steps

@cybexglobal

Жыл бұрын

Hi Alissia! We're so sorry to hear that you had a bad experience with our Priam. In order for us to help you assemble the product easier, please contact us via this form: cybex-online.com/en-gb/contact

@ReadyF0rYou

10 ай бұрын

Same here. I want to throw the whole thing to the garbage!!! 😡😡😡

@cybexglobal

10 ай бұрын

Hi Matas, we are sorry to hear that you are having a negative experience with one of our car seats. In order to provide you the best possible feedback, please could you send us the article and serial number of both the Seat Fabric and Frame, including country you are located in via our contact forms so we can easily involve the child safety and product teams: contact.cybex-online.com/en-us

Devo dire che questo video fa più pena delle istruzioni. Incredibile ho difficoltà a dire cosa sia peggio! Ottimo lavoro

@cybexglobal

7 ай бұрын

Ciao! Contattaci sul nostro form qui www.cybex-online.com/it/it/service-hub/contact/contact_us.html così che possiamo aiutarti con il tuo problema :)

I laugh at how easy she puts it together especially the clip of the hood, ten minutes later and we are still struggling to get one side on. She effortlessly slides the buckle through like you a dropping it through a bucket and if you are reading this you know it's not that big. It ain't that easy. 🤯

@cybexglobal

Жыл бұрын

Hi! we are sorry to hear about your negative experience with one of our products. In order to provide you the best possible feedback regarding your concern, please could you send us more information via our contact forms so we can assist you further: cybex-online.com/en-au/contact . Thanks! CYBEX Team

@celestebuske1836

Жыл бұрын

good to hear that i am not the only one

@cybexglobal

Жыл бұрын

Hi Celeste! If you need our assistance, please contact us using the form: cybex-online.com/en-en/contact.

I bought this seat pack just now and perhaps they changed something because for me it was pretty easy to assembly, the fit is exact, tight just enough and very robust. I am super happy with the Cybex quality and finishes, I can only recommend it. My model was the new generation 2022 ePriam and I bought seat pack only now. I followed this video and did exact as they do, again perhaps these new parts come already tweaked based on user experiences for better. For me Cybex well done! 😊

@cybexglobal

10 ай бұрын

Hi Misi, thank you for your lovely feedback. We are pleased to hear our video tutorial helped you 😊 wishing you and your family many wonderful memories with your CYBEX E-Priam 🥰

Hi, the ends of the hard wires in between the canopy keep moving and coming out. They dont have a notch to attach it on. Is mine defective? Or am i supposed to attach it somewhere? Im afraid it my poke my sons face

@cybexglobal

11 ай бұрын

Hi, thanks for reaching out. We are sorry to hear that you are having a negative experience. In order to provide you the best possible feedback regarding your concern, please could you send us the country you reside in, photos/videos and description of issue via our contact forms so we can easily involve the child safety and product teams: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html

My cybex is from 2019 and I can't remove the footstep!!! any ideas?

@cybexglobal

10 ай бұрын

Hi Juliette, thanks for reaching out. The Footstep on your Priam stroller cannot be removed.

Alta. Cybex ist so kompliziert und schwierig zusammenzustellen. Die beigelegten Anleitungen gleichen Hyroglyphen.

I am so close to just cut this thing up and sew it back together with extra material as it is supposed to be. I bought this new and still, after over a year of publishing this video and seeing every user struggling with this, seeing all these comments, you still sell it like that?

@cybexglobal

4 ай бұрын

Hi there! We are sorry that our stroller did not give you complete satisfaction. When installing the Seat Pack, it is important to follow each step in the user manual. However, please know that we appreciate your feedback and will pass it on to our product teams. Know that we make improvements and innovations to our products every year based on feedback from our consumers. If you need our support, please contact us via the contact form on our website.

Liebes Cybex Team könntet ihr das Tutorial bitte nochmal mit einem farbigen oder hellen Model drehen? Der Zusammen Bau ist kompliziert genug und bei schwarz auf schwarz sieht man so schlecht was gemacht wird.

@cybexglobal

10 күн бұрын

Hallo, vielen Dank für Dein Feedback. Wir leiten es auf jeden Fall an die zuständigen Kollegen weiter.

What a nightmare of a product man. I’m so beyond disappointed with this! Shame on you cybex. Nothing this expensive should be this hard to put together. I feel like I’m changing the pistons on a car engine.

@cybexglobal

Жыл бұрын

Hi Josh! We're so sorry to hear that you had a bad experience with our Priam. In order for us to help you assemble the product easier, please contact us via this form: cybex-online.com/en-gb/contact

I absolutely hate putting that thing together cause it aint easy at all

Its like the seat cover will not fit. This isn't designed well for how much you pay for the product.

@cybexglobal

Жыл бұрын

Hi Jaslynn, we are sorry to hear about your negative experience. In order to provide you with the best possible advice regarding your concern, please can you send us the article and serial numbers from both products; Stroller and Seat Fabric via our contact form so we can look into this further for you: www.cybex-online.com/en/row/service-hub/contact/contact_us.html

This is ridiculous and it’s nothing like it looks to set this up ! Such a shame. It makes me want to return the item just as how hard is to set this up !

@cybexglobal

Жыл бұрын

Hi Agne, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact forms: cybex-online.com/en-gb/contact

Uhhhh took me forever to install. And I have a University degree 😁Broke 2 nails and 1 zipper… Not the easiest to follow video. I dont want to be politically incorrect but this needs a man hand.

@cybexglobal

Жыл бұрын

Hi Beatrice, thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact forms: cybex-online.com/en-gb/contact

I can only reiterate- this is the worst designed product I’ve ever had the misfortune of buying

@cybexglobal

Жыл бұрын

Hi Peter! We're so sorry to hear that you had a bad experience with our Priam. In order for us to help you assemble the product easier, please contact us via this form: cybex-online.com/en-gb/contact

@summybabe

9 ай бұрын

Very true. The installation was so difficult. Not worth the price at all. I am so annoyed.

For what is that belt?

@ottomanleather3052

Жыл бұрын

Ich glaube Deko. Komplett unnötiges Video.

@cybexglobal

Жыл бұрын

Hi there thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact forms: cybex-online.com/contact

@cybexglobal

Жыл бұрын

Wir danken dir für dein Feedback, das wir umgehend an die zuständige Abteilung weitergeleitet haben, die es zusammen mit den anderen eingegangenen Rückmeldungen bei der Entwicklung künftiger Projekte berücksichtigen wird.Wenn du weitere Unterstützung brauchst, melde dich bitte bei uns über unser Kontaktformular: cybex-online.com/contact

@cybexglobal

Жыл бұрын

Hi there! We believe you are referring to the Tether Strap hanging from the handlebar. This extra safety feature prevents the stroller from rolling away from you when the break is not on and is very important when going up and down hills for example.

cannot zip this for the life of me

@cybexglobal

Ай бұрын

Hello, Thank you for your feedback. We are sorry to hear that you are having a negative experience with one of our strollers. In order to provide you the best possible feedback, we kindly ask you to send us the article and serial number located on the white manufacturing label including images/videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com Best regards, Your CYBEX team

No, you are not dumb. You just bought a product with no clear guidance on how to assemble it. Shame on Cybex. Also, it is extremelly frustrating that the video instructions sometimes go in opposite direction of the instructions that come with the product. Once again, shame on Cybex. But dont worry, fellow dads. Be patient and eventually you will figure it out.

@cybexglobal

10 ай бұрын

Hi Phillipe, thanks for reaching out. We are sorry to hear that you are having a negative experience. Please can you send us the article and serial number from both products; Seat Pack and Stroller frame via our contact forms so we can look into this further for you: www.cybex-online.com/en/gb/service-hub/contact/contact_us.html

Why on earth would you choose black on black for tutorial 🤦‍♀️

What a bad design i Spend my Weekend to built That up

@cybexglobal

Жыл бұрын

Hi Gökhan, thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact forms: cybex-online.com/en-gb/contact

Cybex outdid themselves. Total disaster of a product

@cybexglobal

Жыл бұрын

Hi Daniel! If you need help, please contact us via the following form: cybex-online.com/en-en/contact

Why have you made it so hard to zip up the back. I can't feel my hands or fingers. I literally cannot get the last part to zip up around the corner, I'm scared it will rip 😫 why does it look so easy in this video? So annoyed!!

@cybexglobal

Жыл бұрын

Hi! Thank you for getting in touch. We are sorry to hear about the difficulties you experienced with the product. Please know that we will pass it on to our product team. In order to provide you the best possible feedback and assist you further, please reach out to us via our contact form: contact.cybex-online.com/en-gb

Right after a replacement base and seat pack we can't for the life of us find the strap/ clip this woman picks up at 0:34 seconds of this video! How where the heck is it hiding lol

@cybexglobal

4 ай бұрын

Hi there! The belt buckle is included in the package together with the frame (not with the seat pack). So please check the boxes carefully. If you need our assistance, please contact us via the contact form on our website.

@ImmyK88

4 ай бұрын

@cybexglobal we checked the box carefully lol there was nothing else in there. We were sent a whole new frame by cybex and there was nothing in the whole box that could have been this, does the crotch buckle come in a box inside the pram frame box?

@cybexglobal

4 ай бұрын

Correct, in a box inside the frame box. We are sorry you can't find it. If you need our assistance, please contact us via the contact form.

Welcome to a world of pain poor parent that bought this overpriced product. So difficult and unintuitive to put tpgether

@cybexglobal

Жыл бұрын

Hi Alex! We are sorry to hear that you are having trouble. If you need help, please contact us via the form so that we can offer you the best assistance: cybex-online.com/en-en/contact

Per tutte le mamme e i papà italiani in difficoltà ... vi consiglio di lavare in lavatrice prima i tessuti mobili , si allenteranno un po’ e non farete fatica con le cerniere

Wow, how can a product be so expensive and so crazy to install... the belt thing broke me... giving up for today. The video looks so easy, but it's not the reality 😡

@cybexglobal

Ай бұрын

We are sorry to hear that you are having a negative experience with one of our strollers. we kindly ask you to send us videos of the described problem, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

Totally unnecessary video! Explained absolutely nothing!

Furchtbar zum zusammen bauen und das für soviel Geld ! Bereue es wirklich diesen Kinderwagen gekauft zuhaben. Man braucht gefühlt 10 Hände um alles gleichzeitig zu ziehen und zu drücken. Nicht mal annähernd so leicht wie in dem Video.

@cybexglobal

Жыл бұрын

Hey! Bei Schwierigkeiten kannst du dich gerne jederzeit mit unserem Kundenservice (cybex-online.com/de-de/contact) oder mit jedem Fachhändler in deiner Nähe (shop.cybex-online.com/de/de/stores) in Verbindung setzen. Wir helfen gerne weiter!

Worst experience ever

This is definitely the WORST and most FRUSTRATING video I have EVER watched on KZread. Worst tutorial I have watched EVER. Sharing the opinion of 99% of the buyers of this product I guess. But, don't worry fam, I know it's SUPER frustrating, but in the end you will get it ! ❤

This video is a lying, I spend so much effort to a assembly it and also few parts broken. 🤬😡

@cybexglobal

8 ай бұрын

Hi! Sorry to hear that you're having some difficulty fitting your Seat Pack. If there is anything you need, please do not hesitate to contact our customer service: contact.cybex-online.com/en-gb