This is too much trouble for such an expensive machine and *super* dangerous. Imagine a baby or pet getting hit by flying shards! The company by now is aware of this because _so many people_ have had this happen and at this point should be *recalled* I’m bummed for you but really appreciate your honest feedback! This item is firmly OFF my list.

@CraftySoupVideo

4 ай бұрын

I'm hoping the company is taking all the feedback seriously. I'm glad my machine is still working, but it makes me nervous. Glad to help you with more informed info, that was my whole purpose of putting this out there. Good luck.

@KarenLeanneCreates2024

4 ай бұрын

I have a Sizzex BIG SHOT SWITCH. On my first machine, I had the plates get jammed up on the front door while in reverse mode. It was my fault, as I let the end of the plate go too far into the machine before hitting the reverse. It pushed up against the wall of the housing and cracked the outer doorframe! Luckily, they honored the warranty and replaced it for me. As for the warping plate issue- I have ironed my plastic plates flat. Just use a board underneath, and a wet towel top and bottom. A wet towel keeps the iron from melting into the plastic. Just press the heck out of it, then place something heavy on it while it cools. I had the magic mat, and finally got rid of it. It flattened out initially, but returned to the same if not worse bubble in the middle. I'm glad you did not get hurt!

@CraftySoupVideo

4 ай бұрын

Thanks for watching & commenting. I know that plates do eventually wear out and need replaced. But how long they should last is the question! Anyway, very glad you had good warranty experience! And the iron tip is good to keep in mind.

I actually saw the same thing happen several months ago when I was watching a live Crafters Companion show. The woman giving the demo just stood there and watched the piece fly across the room. Every one watching all wondered if we really saw what we thought we did and of course we had. They finished the the project and then got another machine.

@CraftySoupVideo

4 ай бұрын

Wow, that must have been quite the event. If you could find the link I'd love to have a look. I'll try searching it out too. Thanks for watching and dropping me a note.

@ebriggs3498

4 ай бұрын

😮😮😮

@mirianmartinez7443

4 ай бұрын

@@CraftySoupVideo 3:36

@lynnemorton6055

4 ай бұрын

I remember it well Linda. X

Ah, I am so sorry. I hate it when something like that happens to something you really enjoy. Thank you for sharing.

@CraftySoupVideo

4 ай бұрын

Well thanks for watching and leaving me a kind comment. I'm just glad it is working in the end.

Thank you for sharing your experience of the Gemini II; this has made my decision much easier to make upon wanting to purchase. It is OFF of my list! It is too expensive to just throw away money. I am truly sorry for the inconvenience.

@CraftySoupVideo

4 ай бұрын

Glad it was helpful! Good luck with your choice. What is at the top of your list??

I bought a Empress when it came out which I think was 2022 and it is going strong! I love it.

@CraftySoupVideo

4 ай бұрын

Yes, I've heard really good things about the Empress. That will be my back up option if things go farther south here. For now I have what I have and will be glad that it is still functioning.

@Marilynlovesebiking

4 ай бұрын

I too love my Empress. I have had it over 4 years. I cut into the magnetic cutting mat. Saves the plastic plates from bowing.

@CraftySoupVideo

4 ай бұрын

I do really like the idea of the magnetic mat being a cutting surface too. I'm liking that machine more and more.

Thanks for the heads up and tips. Really helpful as I’m having a few issues with my Gemini 2 and shims etc.

@CraftySoupVideo

4 ай бұрын

Glad you found this video. Hope you don't have a disaster with your machine! Are you finding anything in particular that IS helping?

I hate my Gemini. I had it 6 months, was so sick of all the warping. Bought a go power emboss and love it.

@CraftySoupVideo

4 ай бұрын

Glad you found the machine that works for you! I'm stuck with mine for a while until I have more funds to think about my options. That's okay though. I've got it in a working state.

@SweetT601

4 ай бұрын

@@CraftySoupVideo Yes I hated having to buy another but, I was extremely frustrated and found it on sale on Walmart online. I’m happy you got this one to work. They really should rethink their machine.

@paulineburns8446

4 ай бұрын

I love my Couture Creations both manual & electric

So sad this happened to you! I have the Empress and the Empress mini. I absolutely love them! I’ve had them for several years now and never had a problem. Good luck on your future machine ❤

@CraftySoupVideo

4 ай бұрын

Yes, I have heard very good things about the Empress. I think I'll be moving to that if I need to buy a new machine at some point. Thanks for watching.

I have an Empress, and an old Gemini Junior. I also have a Tangerine manual machine and I have to tell you that the plates on the Tangerine machine will never warp. I use it for my 3D folders. I love the fact it has an A7 platform as well.

@CraftySoupVideo

4 ай бұрын

I've never heard of the Tangerine machine. I'll have to look into that. I have heard great things about the Empress and that was my on my possibilities list. Kinda wishing I'd gone that way... BUT I had tried a friends Gemini Jr so I was feeling pretty good about the Gemini brand. Hmm.

@ebriggs3498

4 ай бұрын

I think she means the new Sizzix Switch. It originally came in a light orange sherbet color. Now its Cherry Blossom pink

@mammasmitch1387

4 ай бұрын

I'm sure the Tangerine machine is by Tonic ​@@CraftySoupVideo

@christinebevan8093

4 ай бұрын

I’ve had my Tonic tangerine some years now and my plates are still flat, it’s great

I am so glad to come across this video! I have the original Gemini jr. I hated how the plates always would bow after just one use! I bought one of the magic mats and use it with one Gemini plate and one Sizzix plate and no more bowing! If I do happen to get some bowing it’s only the magic mat that does and I just heat it up and it flattens right out. I have saved so much money and time changing to this sandwich for cutting my dies out!

@CraftySoupVideo

4 ай бұрын

Yes, I am liking the sandwich with the magic mat the best. Glad you found this solution to prevent any problems! Thanks for watching.

@marcime99

4 ай бұрын

I use the same sandwich with my Gemini Jr. and the Magic Mat. I really dislike the many layers recommended.

Wow! Makes me glad I will use manual only or nothing at all. Thanks.

@CraftySoupVideo

3 ай бұрын

I have been in touch with the company and they are sending me a new machine, so that is good. Now that I know what could go wrong, I can avoid the problem. I still like a powered machine to save wrist irritation. It is a trade-off for me, but everyone is different for sure! Thanks for watching and commenting.

Thank you for showing this. I was considering buying a Gemini as my wrist is starting to hurt when I do a number of die cutting

@CraftySoupVideo

4 ай бұрын

I'm hoping this helps you decide. The other two machines that I've heard are easier for wrists and are not likely to have bowed plates are the Empress by Anna Griffin and the Intri-Cut by Gina K designs. Good luck with finding something that works for you.

Use clear packing tape to tape all plates except the top magic plate together. No more slipping of plates and helps with warping. I saw Jennifer Maguire do this and it works!

@CraftySoupVideo

4 ай бұрын

Yes! Now that you mention it, I do remember Jennifer McGuire saying that. I will have to give it a try. Thanks for the tip!

I have the earlier model of the Gemini.I love it. When my plates start to warp I put on a cookie sheet in a low heat oven and I can see them flatten out. I also run them through the dishwasher on the bottom rack both cycles. Good luck

@CraftySoupVideo

4 ай бұрын

You know, I've never thought of using the dishwasher. Seems obvious now that you say it. Thanks so much for the tip!

@CraftersCompanionTV

4 ай бұрын

Hi Glenda - It's perfectly normal for your plates to warp a bit with regular use, and to have impressions from the metal dies in them - this is due to the intense pressure the Gemini exerts to beautifully cut those intricate dies! These plates will have to be replaced occasionally (the frequency will vary based on use). We recommend you regularly flip and rotate your plates - try to do this after every pass - and be sure you're adjusting the amount & thickness of any additional shims you add based on the weight of the material you're putting through your machine (example: a thin piece of cardstock may require you to add an extra shim whereas a thicker piece of craft metal may not). We do not ever recommend that you bake your plates in the oven, iron them, soften them with a heat gun, or otherwise heat them up in any way. We do not know the impact of this and therefore cannot endorse this method as a company. If you have questions regarding your plates, please do not hesitate to reach out to our customer service team

Thank you for this great, informative video!

@CraftySoupVideo

4 ай бұрын

Glad it was helpful!

I have Magic Mats & love my Gemini. When they warp I just give them a hot bath to flatten them out. I also have one Magic Mat I use with my manual machine.

@CraftySoupVideo

4 ай бұрын

I love the magic mats too and they are working well with my Gemini. They are warping less AND I can flatten them very easily. Thanks for watching & commenting!

Thank you for sharing. I use a Big Shot. I don’t tend to use it very often so I haven’t needed to upgrade to a Gemini

@CraftySoupVideo

3 ай бұрын

I used my Big Shot for many, many years with no problems. If you don't die cut much, that'll keep you going forever! Thanks for watching.

Oh no. I am sooo sorry. Thank yo for sharing....

@CraftySoupVideo

4 ай бұрын

Thanks for watching. Just hoping to help someone avoid this problem!

Thank you for sharing!

@CraftySoupVideo

4 ай бұрын

Of course! Thanks for watching & commenting.

I have the Gemini (now the II) and haven't had too much problem, though the plates do warp. I Run them through on different sides to kind of even out the bowing. Also use my heat gun to flatten them out some. I also buy new plates if they get too bad. So far the machine continues to work.

@CraftySoupVideo

4 ай бұрын

Glad you are having luck with your machine! (I've never had issues with my manual Sizzix machine, so this is a new experience for me.)

@nonalaughton9326

4 ай бұрын

My Big Shot has died on me the other day, so I need to evaluate my options. xx

@CraftySoupVideo

4 ай бұрын

Aw, it is hard with our tools go. Good luck with what you choose!

Very helpful. Thank you!

@CraftySoupVideo

19 күн бұрын

You're welcome.

Thanks for the guidance. My plates bowed from the very first use, following all instructions exactly. I consider this purchase my most expensive disappointment. Instead, Gina K has the Intri-Cut coming back into stock soon. Though it is manual, it appears to have bicycle gearing (good for my joints in manual use) and highly adjustable pressure, so I hope that will be my solution. At this point, with my Gemini II, I would need to spend 2:1 hours of un-warping my plates to hours using them. Very disappointing. Usable, but barely. Following all instructions exactly.

@CraftySoupVideo

4 ай бұрын

I did an unboxing & test video of this machine and had the same problem with the plates bowing after just a few hours of use and following the instructions! I never imagined the bowing would cause the damage it did! I've heard good things about the Intri-Cut and I would consider it when I need to look at something new. My machine is working for now so I will just keep living with it. Good luck to you and your decision!

I'm so sorry that this happened... What a scary experience! I'm so glad nobody was hurt and that your machine still functions. I'm still using my old secondhand Gemini (the original version, not the junior) and it seems happy to do whatever I ask it, bowed plates or not! It seems a lot sturdier than the Gemini II as far as I can see. Perhaps its a case of "if it's not broken, don't fix it!"

@CraftySoupVideo

4 ай бұрын

So glad your Gemini has been a powerhouse! I bought this one since a friend had good experience with her Gemini Jr. Little did I know. Well at least I'm sharing this to help others make an informed decision.

I was bought the smaller gemini in the rose gold by my kids at christmas. Its very pretty but I don't enjoy using it because of the high pressure and constantly messing with sandwiches. Its wrecked some of my favourite thin dies that ive been using every christmas for 16 years. I did find that the gemini cutting plates for double sided dies seem more durable but only found out about them after lots of issues. I've gone back to my cuttlebug which has only needed one new set of plates in all this time!

@CraftySoupVideo

4 ай бұрын

Sorry it hasn't worked out for you! Good to know about the other plate option. Thanks for watching & commenting.

Thank you . I have the Gemini JR and the p,ayes always warp.

@CraftySoupVideo

3 ай бұрын

If you stick with the thinnest possible sandwich it will *help* but won't be perfect. Good luck.

@bethjeans3780

3 ай бұрын

I’ve had a Gemini Jr. for years, with little warping. But I religiously follow the old guidelines on an old Crafters Companion youtube video. 1) Flip AND turn the top and bottom plate with every pass. 2) When using medium/small/long narrow dies, don’t keep plopping them right in the middle (a hard habit for me to break). Spread the die love around and put little dies in different places. I use the sandwich in the manual for regular dies. If a little bowing does happen, I run the plates through without dies. And consider using the double-sided plates (for double sided dies). Lots of people like them.

Good to know I am not alone… have had a similar issue with my Gemini 2. The long piece went flying. Machine still works. I am now using Crafters Companion double sided cutting shims between the white plates for die cutting. I did contact customer service who said safe to use machine without that longer flat white piece that blew off. Scary to hear you lost more pieces off your machine. 🤞that doesn’t happen to me… saving this video in case it does!

@CraftersCompanionTV

4 ай бұрын

Oh no! Please do reach out to our team again, we've let them know to expect a note from you -- we're happy to send a replacement machine, or bring it in for repairs if that's possible.

@CraftySoupVideo

4 ай бұрын

Hoping you can get help from CC for your machine.

I don't know if this has been mentioned, but, you should rotate the plates each time you run them through. I find that helps with the bowing, it's not perfect but, that is recommended for most machines.

@CraftySoupVideo

4 ай бұрын

Yes, for sure! I did a review of the machine where I mentioned that, and it is something I do try to do. I just didn't know how much of a problem it could cause! I've learned my lesson.😝

I had something similar happen to my Big Shot Switch Plus. I had it just 6 months, there was a crack, snap, the machine jumped and that was it. I was sick over it. Luckily it was under warranty and I had just seen on a crafting FB group the same thing happened to someone else. I contacted the company and after jumping through hoops, they replaced my machine. Thanks for the sandwiching tips. So glad you can still use your machine.

@CraftySoupVideo

4 ай бұрын

I'm still trying to decide if I should try the warranty hoops. (I know this could be challenging since I have been experimenting with other manufactures' mats.) Mostly I'm feeling like it is working so I'll just be grateful for that. I just don't want this to happen to someone who will have a worse time of it than I did.

@SandraE_

4 ай бұрын

The same thing happened to my Switch machine. I was reversing the plates and it just exploded. My plates weren’t really warped. It seemed like something dropped down and blocked the plates from reversing and the pressure was too much. Sizzix did send me a new machine. As far as the Gemini is concerned, I would absolutely try to enforce the warranty. Their sandwich should work. I switched from the original Gemini to the Switch. Before I switched, however, I found a sandwich that was golden. I used a Gemini jr cutting plate, a magic mat and a Sizzix plate. I sent the plates in the wide way. No warping at all.

@CraftySoupVideo

4 ай бұрын

Thanks for sharing your story. I'm going to look into the warranty.

@erinwood4968

4 ай бұрын

I would definitely go the warranty route. Worse thing that could happen is they say no. But from what you described, it’s the original plate that (due to warping) caused it to catch on a lip. It’s sounds like a design flaw. Why would a manufacturer even allow a lip there in the first place!

@CraftySoupVideo

4 ай бұрын

Yes, I was using their plates. I'll be in touch with them and see what they say for sure.

I’m still using my manual Big Shot die cutting machine after more than 10 years. It’s still working perfectly.

@CraftySoupVideo

4 ай бұрын

My Big Shot has held up fantastically also. Unfortunately, my wrists have not, LOL. I was hoping a powered machine would help my body. Just glad my machine is still working.

Thank you for sharing. This just seems like an awful lot of extra work for something that cost this much!

@CraftySoupVideo

4 ай бұрын

Yeah it does to me too. But here I am. Just glad my machine still works and hoping I can help others avoid problems.

Wow! So sorry about your machine breaking, but, glad you did the presentation! I thought I was the only one to break my Gemini Jr! The plates got stuck with my embossing folder in the machine! Silly me - I bought another full size Gemini! Now I’m a little scared to use it! (I’m out of town with my new machine set up back home unused!) But I did buy it because I have the Gemini hot foil machine. Next time something happens (I hope not!), I will go with another brand and more research!

@CraftySoupVideo

4 ай бұрын

Hope you have luck with your new machine! Just keep your sandwich thinner and that should prevent most of these problems. I don't know why the instructions call for such tight sandwiches. That seems to be an issue!

@CraftersCompanionTV

4 ай бұрын

We hope you do love using your Gemini machine! And if you have any problems or concerns at all, please do reach out to our team they are always happy to help, troubleshoot, or give tips!

So sorry. Try the Empress. Much more sturdy and less complicated in construction. Yes the plates curve, but if you keep the bottom one always there and the top one flipped for each cut, they really don’t warp. Been using the same set of plates for over a year.

@CraftySoupVideo

4 ай бұрын

Yes, the Empress is at the top of the new shopping list! For now I'm chugging along with my machine since it is back up and running. Although it makes me nervous...

I had an issue with my Gemini II and when I contacted the company they replaced my machine. I love my Gemini II.

@CraftySoupVideo

3 ай бұрын

So glad! I have been in touch with them and they are sending me a new machine as well.

Yikes! What a bummer that the machine essentially broke itself! This sounds like a major design flaw, i hope they get this issue under control before someone gets hurt.

@CraftySoupVideo

4 ай бұрын

For sure. I'm getting in touch with them. Hoping they hear enough to know they have a bit of a problem to address. Thanks for watching.

Hi Misty, We’re so sorry to see that you’ve had these issues with your Gemini II machine! We wanted to make sure we got in touch directly to make this right and get you crafting again. Firstly, and most importantly - we understand that this has been a difficult situation so we’re happy to send a replacement Gemini II machine to you. Our head of customer service will reach out today via email to arrange that for you. Every Gemini II machine is covered by our comprehensive warranty, for peace of mind. This means that if you do experience an issue or something that doesn’t seem quite right we’d always encourage contacting our friendly, knowledgeable Customer Service team as the very first port of call. The team will work with you closely to resolve any issue! We want everyone to have the best experience using the Gemini II machine, and will support our community to make that happen. We try to provide some recommended usage tips to avoid issues, and will use your feedback to improve these. The tips which seem to be the most useful have been: We recommend only using Gemini cutting plates which are specially formulated to work with Gemini machines. The only method we recommend to straighten plates is setting them under something heavy, such as the Gemini II machine when it is not in use. We do not recommend boiling plates in hot water or heating them in the oven as this can damage the integrity of the plates. The inner workings of the machine should never be altered as this voids the warranty. We always recommend to flip and rotate plates after each use to prolong their lifespan. The Gemini II has technology to apply higher pressure than many other machines which means that the plates undergo intense pressure, and some bowing and wear & tear is normal. We hope this helps to put your mind at ease, and can’t wait to see what you make with your new Gemini II machine. 💜The Crafter’s Team

You can put the smaller plates through the Gemini II side-on. It reduces the bowing on the plates

@glendamock2041

4 ай бұрын

When my latest begin to warp I put them on a cookie sheet in a low temp oven and I can see them flatten out. I also run them through the dishwasher bottom rack full cycle

@CraftySoupVideo

4 ай бұрын

I have tried this with my smaller plates, and yes it does help! I just find it hard to work with in that orientation, but others may like this method. Thanks for sharing your thoughts.

@CraftersCompanionTV

4 ай бұрын

great tip!!

So sorry to hear about your machine. I also broke my Gemini. I have the switch machine now. I prefer sizzix.

@CraftySoupVideo

4 ай бұрын

How did your Gemini break? I did look at the Switch when I was deciding. (I think the Gemini was a bit smaller and that was one of the factors.) Thanks for watching and dropping me a comment.

@scrapinmaniac

4 ай бұрын

@@CraftySoupVideo it broke with a 3D sizzix cut and emboss folder. The Gemini does not like 3D folders. It got stuck and could not pull it out. I use the sizzix switch machine.

@CraftySoupVideo

4 ай бұрын

I've noticed it had a hard time with the 3D folders. I've definitely altered my sandwich a bunch to get it to work. Fingers crossed THAT doesn't kill my machine for good. Yikes.

I have the old cuttlebug. I found that if I place my dies facing down, I get no warping. The exception to the rule is that metal shim.

@CraftySoupVideo

4 ай бұрын

I do tend to place my dies the same way each time, so changing that up could be a help. Thanks for watching and dropping me a tip.

What a shame! I’ve been considering getting a new machine Platinum 6 or Gina K’s new machine. I’ve had my Big Shot for 20+ years and it still works but it seems a little loose. I’’m only on my 2nd or 3rd set of cutting mats. I don’t have a lot of warping but I think it’s time to replace them. I did use Jennifer McGuire’s boiling method and it does work. I guess I’ve been lucky.

@CraftySoupVideo

4 ай бұрын

I used my manual Big Shot for many, many years with zero plate warping. So moving to an electric machine with problematic warping is definitely an experience. Good luck with your decisions. I've heard good things about both of those machines. I like the idea of the new Gina K one for it's pressure adjustment nob. Seems like such a smart design.

@Lainers2000

4 ай бұрын

@@CraftySoupVideo I like the idea of the pressure adjustment, also, but I want to wait until it’s been around for a full year before I commit. Note: I think I’m a little off on how long I’ve had my Big Shot…I don’t think they’ve out for 20 years . Good luck to you, too.

I’ve heard so many people complain about the Gemini. To me the best electric machine is the one with a wider mouth, so you can’t hit the sides of it. It’s called Go Power and Emboss by Couture Creations and it’s not more expense either.

@stamps4fungin

4 ай бұрын

Jennifer McGuire recommends the Empress by - can't think of her name but she sells on HSN.

@CraftySoupVideo

4 ай бұрын

I've just heard about this one. Will be looking into it more. I like the wide mouth of the Gemini II for the exact reason you mention (I use the smaller plates to make it work well though).

@CraftySoupVideo

4 ай бұрын

Yes, that is one at the top of my list for the future.

If it’s less than a year, isn’t it covered under the standard manufacturers one year warranty? I’m surprised his happened because I have a different Gemini that is about 8 years old and it is a workhorse!

@CraftySoupVideo

4 ай бұрын

I have a friend with a Gemini and that is why I decided to upgrade from my manual machine. I was very surprised by this problem. I am going to contact them to see if I get anywhere with the warranty.

I HATED my Gemini. I got a Bira Craft die cutting machine and its a pleasure to use. Granted, they are both manual die cutters.

@CraftySoupVideo

3 күн бұрын

Thanks for sharing your experience. It may well help other's decide what they want to do!

So sorry your pricey machine broke!

@CraftySoupVideo

4 ай бұрын

Thank you! It actually is working in the end, but the damage is real. I'm grateful for that anyway. Could have been worse.

I had one less than a year and it's already in the trash. I'll never again waste my money on a electronic die cutting machine!

@CraftySoupVideo

4 ай бұрын

Dang, really sorry to hear that! As I mentioned to another viewer my daughter jammed a manual machine before. She wasn't doing anything wrong that I could tell, but that thing was stuck tight. I tried everything and eventually had to throw it away. But it certainly was cheaper to replace than an electronic machine.

I’m so sorry! I can’t read all 221 comments, but I’ve had a Gemini Jr. for years, with little warping. But I religiously follow the old guidelines on an old Crafters Companion youtube video. 1) Flip AND turn the top and bottom plates with every pass. 2) When using medium/small/long narrow dies, don’t keep plopping them right in the middle (a hard habit for me to break). Spread the die love and put the little dies in different places. I use the sandwich in the manual for regular dies. If a little bowing does happen, I run the plates through without dies. And consider using the double-sided plates (for double sided dies). Lots of people like them. NOTE: I don’t have the Gemini II so this may not apply. But flipping, turning and putting dies in different places rather than always in the center is the way to go for the original Geminis, both regular and Junior.

@CraftySoupVideo

3 ай бұрын

Thanks for sharing your experience! Definitely important advise for newbies. I never had warping with my manual machine so this was a learning experience. (Just know that when I put a bowed plate on the bottom--it was bowed downward-- that is what caused the damage. The bow has to go the other way.)

I have found for my Gemini Jr to use Gemini plate on top, magic mat, Sizzix plate on top,

@CraftySoupVideo

4 ай бұрын

Thanks for that sandwich idea. Someone else mentioned using their Sizzix also. I have been trying that out now too. So far, so good...

@joyanderson9845

4 ай бұрын

@@CraftySoupVideo I can't take credit. I saw it somewhere here on UTube a couple years ago. Sometimes I have to add a thin shim. I find a piece of packaging works well. See's candy box piece works well. Holds up for months. Some dies do not need anything else added.

The pressure on these machines is just too much. So glad you and pets or any bystanders did not get hurt. This is dangerous! Also, plates warp naturally in the Big Shot too. You flip and reverse as you mentioned. But they don't cause damage to the machine or injure the users! There is no way to prevent those plates from warping, especially with the pressure of these machines. A machine like this is supposed to provide a convenience, not become so much more work!

@CraftySoupVideo

3 ай бұрын

I've had just a very small amount of plate warping with my Big Shot, so the Gemini machine plate warping was way beyond me. They did send me a new machine but I am nervous every time I run it. Only time will tell if this ends up being the machine for me in the long run. Thanks for watching and taking the time to share your experiences.

Hi, I luv my GII but I think we all have thesame problem with the plates. Today my plates got stuck in the machine and stopped. This isnt the first time its happened. Plates wouldnt go forward or back. Then started n jumped inches off the table and the noise was dreadful. If you had contacted CC they would of being able to help you. X

@CraftersCompanionTV

4 ай бұрын

Hi Lynne! If you haven't already, do reach out to our customer service team they will be more than happy to troubleshoot issues with you!

@CraftySoupVideo

4 ай бұрын

Thanks for watching and commenting. A warranty replacement is in progress for my machine. I'll update again later when things are resolved. Hoping you can get resolution as well.

Also I bought the Anniversary model Gemini with the Gold trim…the first time I ran a die through it it split wide open! I immediately called and sent it back…hit and miss…probably made in China my some poor prisoner chained to the table…I’m sorry that happened to you

@CraftySoupVideo

4 ай бұрын

Wow. Sorry to hear your story as well. Glad you could send it back!

I had the plate bow after few passes the machine jammed with the crafter companion embossing folder. I was able to get the folder out. For the amount of $$ the Gemini cost it’s a piece of junk. I went back to my crank machine.

@CraftySoupVideo

4 ай бұрын

Yikes. What a mess for you. Thanks for watching and hope your manual machine continues to work for many years.

Another issue with the Gemini is their reverse button. I had a plate stuck because when I hit the reverse button, it paused but never reversed the plate out. I turned it off then on again but the plates were stuck. Luckily, I had enough of the plate peeking out the back side I was able to wiggle the plate out. I seen other videos where the reverse didn’t work for them. So don’t use the reverse button on this machine.

@CraftySoupVideo

4 ай бұрын

I have had delay issues when attempting reverse so it isn't my favorite feature. Good to know about the jamming! Thanks for watching and dropping this note so we all can learn this tip.

Nou ik hen de eerste versie en heb negens last van ik gebruik de groene platen en de transparante mochten ze toch krom zijn leg ik ze in heet water met wat zwaars erop en regel matig draaien en bijde kanten gebruiken een plaat onderop zonder dat je daar in snijd werkt prima

@CraftySoupVideo

4 ай бұрын

Good to know, thanks for the info.

Oopsie ... so glad it still works but personally I'd have contacted Gemini to report what is obviously a design, or instruction, flaw. I have similar plate warping issues with my Bigshot Switch so your alternative sandwich suggestions are much appreciated thank you 👌💝

@CraftySoupVideo

4 ай бұрын

Thanks for watching. I am a warranty skeptic but I will contact them anyway to see what they say. I do think there are some flaws and they should hear real life experiences. Interesting to hear about your warping in the Switch. I use my manual Big Shot for years without warping issue, so this electronic machine is an experience. Wish you luck with your warping issues!

How sad. Thank you for the warning . I still have a big shot ,but I thought about buying one of these .

@CraftySoupVideo

4 ай бұрын

Good luck if you decide to upgrade to a powered machine. I've heard good things about the Empress by Anna Griffin, so that *may* be my next machine when I'm ready.

I had a Vagabond machine. Heard a loud bang while using it and it stopped working after that. Wah!

@CraftySoupVideo

4 ай бұрын

Oh no! Did you figure out what went bang?? I'm a bit paranoid about these powered machines now. What are you doing to replace it?

@denisebest41

4 ай бұрын

I think my sandwich was a bit too thick. Fortunately I still have my good old Big Shot manual machine.

Hi, I'm sure if you had contacted Crafters Companion, they would have replaced it, but I'm sure with your husband trying to sort it for you, it will have violated the warranty. Thank you, though, for the in-depth information it's been a big help xx

@CraftySoupVideo

4 ай бұрын

I know that choosing to "fix" the machine ourselves would be an issue. I've not had luck with warranties in the past anyway so I wanted to do what I could to get my machine up and running. I will get in touch with the company, just to see what they have to say.

@missychan63

4 ай бұрын

I would get in touch with them, you didn't break it by "messing" with it, it broke itself and you were simply trying to fix it. Because this is obviously a known issue, they should replace this- Please let us know what happens because my feelings are that mistakes happen, things break- it's how the company deals with it that helps me decide whether or not to give them my money.

@CraftySoupVideo

4 ай бұрын

Yes, I agree. Somethings things go wrong. I am going to get in touch with them!

I don’t have a Gemini machine, but I have a simple question regarding what you were recommended by the manufacturer. I agree that we should rotate the way of putting the sandwich in each time. However, unless you are using the machine on a daily basis, how are you expected to remember which way went in “face up” the last time you used it? Also, because this is such a new machine, it should have been tested with many of the different manufacturers’ dies and come with suggested sandwiches so you didn’t need to do all this experimenting. To me, this is a “No Go” for purchasing a Gemini.

@CraftySoupVideo

3 ай бұрын

The way I know to rotate my plates is to put the curved plate on TOP, make sure the plate bowing curves upwards -- like a rainbow. The pressure of the machine will then smash that "rainbow" back flat. Well, that is the idea anyway. I find once the bow sets into the plate, it is hard to flatten it back out again. I find that the top plate bows WAY more than the bottom plate so it isn't an issue so much for that one. I shared all this to help folks make decisions. Sounds like you know what won't work for you!

I love my magic mat! With my Sizzix I have no warping!

@CraftySoupVideo

4 ай бұрын

I love my magic mat too. I know some people don't and that is all up to preferences! This machine sure is different from my Sizzix, so it is a learning curve for sure. Thanks for watching.

the reason why I will never buy an electric die-cut machine. Thank you for sharing

@CraftySoupVideo

4 ай бұрын

You bet. (Although my daughter jammed a manual machine before. She wasn't doing anything wrong that I could tell, but that thing was stuck tight. I tried everything and eventually had to throw it away. Ugh.)

@gheester60

4 ай бұрын

I broke my manual Big Shot I had for years . I was using a Magic Mat and it broke a gear I believe . Popped loud (scared me) and just would not work. I bought a Big Shot foldaway and later bought The Big Shot Slice Pro. Love them both but I will not use a Magic Mat again. I had been cutting thing out so I had the correct sandwich then it broke. Made me sick, I was so disappointed. The machines are much pricier than they were then so I’m hoping my new ones last a long time.

@gheester60

4 ай бұрын

Big shot switch, NOT SLICE.

@marylynnkingry8353

4 ай бұрын

That really stinks!!! I hate the way the Gemini bends the plates so badly!!! Heartbreaking!!!

@CraftySoupVideo

4 ай бұрын

Yes, hope they last for you. I did use my magic mats in my Big Shot and loved them, but you know everyone can have a different problem. Thanks for sharing your yours. You may save someone some headaches!

They usually have a warranty! Any of them can break. You must follow guidelines and if needed replace plates especially in electric machines. Magic mats and other things will void warranty and can break machine.

@CraftySoupVideo

4 ай бұрын

Yes, I have broken craft tools before for sure. Since I did use 3rd party mats I have probably voided the warranty. But I was using those since their recommended sandwich was just too much pressure. I'll get in touch with them to see what they say, fulling understanding they just may say no. Thanks for watching.

I think you need to get a hold of the company to see if they can help.

@CraftySoupVideo

4 ай бұрын

Yes, that is the current plan. I'll see how it goes.

My Sizzix Switch machine broke after a year. The plates started to go in crooked and I hit the reverse button. The roller broke! Once I got the plates out, I saw that the roller was plastic. For such an expensive machine, you would think the roller would be metal. Threw it in the trash.

@CraftySoupVideo

4 ай бұрын

Wow, I would expect the rollers to be metal as well. So surprised. Now what are you useing?

@TheCussingCrafter

4 ай бұрын

@@CraftySoupVideo I went back to my Big Shot. Never disappoints.

I have the reg. Gemini Jr. Ive had 3 already as I use the suggested sandwich and all of a sudden its JAMMED! The machine has plenty of room in all directions. IM DONE with CC ! These machines are way too expensive to have this happen 3 times! Why did i do this 3 times? stupidity !

@CraftySoupVideo

4 ай бұрын

Oh man. I'm so sorry to hear about your disasters. I don't blame you for moving on! What did you or have you decided to use instead? Curious to know!

Was it not still under warranty? What a horrible thing to happen.

@CraftersCompanionTV

4 ай бұрын

It is, and we will be sending a replacement!

Mine broke as well, less than a year old😢😢😢😢😢😢 I feel your pain

@CraftySoupVideo

4 ай бұрын

What happened to yours? Curious minds want to know. 🤔

Yours is not the 1st one of these that had an issue with this. Looks like they use more plastic than they used to. I was considering getting one. I have a Vagabond 2 I've had for about 10 years . Originally got it because i have a bad shoulder and the manual machine was getting hard for me to use. I still use my big shot for embossing folders. I find the powered machine, its hard to get the right sandwich. Usually has too much pressure. I do have the OG gemini i got as a gift. I only use it for larger dies and double sided dies.

@CraftySoupVideo

4 ай бұрын

Yes, I'm finding the powered machine is very hard for certain things, like you said 3D embossing folders. I also have a hard time with partial die cutting techniques. So far I haven't found an all purpose one yet. 🤔 Thanks for watching!

no warranty on it?

@CraftySoupVideo

4 ай бұрын

I will be in touch with the company about the warranty, but I've had trouble with warranties in the past so I am skeptical. Thanks for watching.

Was there a warranty on the machine?

@CraftySoupVideo

4 ай бұрын

Yes there is. I need to look into it.

Honestly my Old Sizzix Express is still going after all of these years!. So I have to press a button while it moves through. Not really that tough. These new machines are just trying to do too much, coming out too quickly and are too expensive to break that easily and be worth purchasing.

@CraftySoupVideo

4 ай бұрын

Glad your Express is a workhorse! This was my first experience with a powered machine and it has been interesting to say the least. Thanks for watching.

Did you contact Crafters Companion before your husband used a saw on it? They could now refuse to honour the warranty because of the attempted repair. It should still have been within warranty if it was less than 12 months. All electronic di3 cutting machine plates warp, some take longer than others. Did you rotate the plates utilising all sides.

@CraftySoupVideo

4 ай бұрын

Yes, even with plate rotations things were warping. My husband did indeed cut it apart before I looked into the warranty, so that is likely an issue. (But I haven't had good luck with warranties on things in the past so warranties don't hold my confidence. I will check into it anyway and see what happens.)

Can't you talk to someone from the company to let them know what happened? Especially such an expensive machine just food for thought!!!

@CraftySoupVideo

4 ай бұрын

Yes, I am going to try. I just have a poor history with warranty issues with other companies so I am skeptical. We shall see. Thanks for watching and dropping me a note.

I'm sorry you had this happen. It should not happen at all. But especially with a machine less than a year old. I have 2 gemini jr machines. I have one that has issues with turning on so I don't use it. The other is used for my foilpress & when I go Up North. Now, i use an Anna Griffin Empress. I love it!! So much quieter & a better machine. I need to use an electric machine due to my disability & now my repaired shoulder & bicep. Keep us posted on how you come out on the warranty quest. Good Luck!

@CraftySoupVideo

4 ай бұрын

Thanks so much for your supportive comment! I have heard great things about the Empress. That may be my replacement when I get the funds to do so. In the meantime I'll be trying the warranty process.

I have found that the Gemini are my worst electronic die cutting machines. I have actually had one. Shoot the plate out across the room. And there was nothing wrong with the plate they scare me. They have no safety features.

@CraftySoupVideo

4 ай бұрын

Wow, that is quite the experience. I wanted an electronic machine since I'm at the early stages of wrist problems, but the challenges with this machine are tricky. What machine do you use now?

Did you try contacting the company? This sounds like a design flaw.

@CraftySoupVideo

4 ай бұрын

Im in the process. I'll update if anything moves forward.

@CraftersCompanionTV

4 ай бұрын

We've reached out to you via email as well, we're sending a new machine out to you!

Koop gewoon de groene platen inplaats van papier en gebruik er een

There should be that 2 year warranty

Yea & they bow immediately which as far as I'm concerned there's no excuse for it they need to make the plates thicker & the machines mouth wider. Especially as expensive as they are.

@CraftySoupVideo

4 ай бұрын

Yes, when I did a review of the machine the plate bowing was quick and not easy to remedy. Definitely an issue that should be addressed by the company.

These companies make their money by bowing plates. There has to be a material out there that work. I love my Gemini Jr. and am very careful. None of the methods I have tried has stopped me from buying new plates. I am a sucker. What can I say? I used their methods and still had bowing. I have heated, melted, and will keep trying. When my machine gives up, so will I. I am going to open my new plates. I will try yours now. Thank you.

@CraftySoupVideo

4 ай бұрын

Good luck to you with your bowing plate issue. I had zero issues in my manual machine so this electronic machine is a new experience for me. Thanks for watching.

If it was less than a year old, shouldn't it be under warranty? Maybe they would replace it. You should try calling. So sorry this happened to you. I love my Gemini II, I hope this never happens to me! Good luck.🥰

@CraftersCompanionTV

4 ай бұрын

It is under warranty, and we will absolutely be sending a replacement, don't worry! We always want to support our community however we can especially when something's not quite right.

@AnnetteSeletzky

4 ай бұрын

I’m so happy to hear that! Crafters Companion has always been very good to me. 😊

I am a bit confused by the state of your metal shim. It looks as if you've been using it ... well, not the way it's meant to be used. Not in direct contact with cutting dies or the paper to be cut, that is. I once mixed up layers and had the metal shim next layer to my paper, and I thought all hell was loose - luckily, only the metal shim died as a result. When I use my [new! ;-)] metal shim, it will always be between the main platform and the lower plate. I am using a Sizzix Big Shot Switch and a cheapy Action hand-operated small-size machine (DIN A 5). Those plates - remember when we first bought ink jet printers? You could get one for 50 and you would pay plenty for ink sets. It's a bit like that, isn't it? "Plates are meant to be replaced". But plates are not meant to make the whole machine break. You didn't say anything about contacting customer service. What did they have to say to that?

@CraftySoupVideo

4 ай бұрын

Actually, the instructions for this machine show using the metal shim as a cutting surface. It confused me too, but being new to this particular machine I did test runs using the instructions exactly as instructed. Sure enough it did a number on the metal shim. I'm in the process of being in touch with the company. I'll post an update if anything comes of it. Thanks for watching.

If you had not cut it with a saw. They have great customer service and would most likely have repaired or replaced the machine for you. They are great like that

@CraftySoupVideo

4 ай бұрын

Glad to know you've had good luck with their customer service. I've heard mixed things on that front. I'll contact them anyway just to share my experience and see what they say. Mostly I just wanted my machine to work. Thanks for watching and letting me know about your good experience with them.

What a shame. I am sorry

@CraftySoupVideo

4 ай бұрын

Thanks. It is still working in the end. But now I have to see how their warranty process works and I have not had good luck with any warranty company in the past so I am skeptical.

I’m sure if you call Gemini they might give you 50% off a new one. I’m sure they can understand how it happened

@CraftySoupVideo

4 ай бұрын

I'm hearing that I'm not the only one who this has happened to. I'll be in touch with them to see what they say. Thanks for watching and dropping me a comment.

i would say warping plates is how a company makes money

@CraftySoupVideo

4 ай бұрын

That thought has crossed my mind at times... Thanks for watching & commenting.

Less than a YEAR! Call the company. They may not fix it now. But, still try to call crafters companion.

@CraftySoupVideo

4 ай бұрын

Yes, I think they should know for sure. I don't expect movement on any warranty but it is worth trying at least. Thanks for watching and commenting!

@DontTakeItPersonall

4 ай бұрын

@@CraftySoupVideo the reason they MAY NOT, is because you've posted and stated that your husband REMOVE/BROKE OFF the offending piece of plastic., should they seek out this video. But, there's only 2 answers: Yes or No to either fixing or replacing the item. So, do try you may be surprised.

@CraftySoupVideo

4 ай бұрын

For sure!

@DontTakeItPersonall

4 ай бұрын

@@CraftySoupVideo GOOD LUCK!

Contact them, explain what has happened - I know you said you had been using different plates, but I have found Crafter's Companion customer service very helpful in the past. Maybe they can even offer a repair for you? It's a lot of money to spend and lose, don't give up. Good luck xx

@CraftySoupVideo

4 ай бұрын

Thanks for your supportive comment. Glad you found their customer service helpful. I've heard mixed stories on that front. I will be contacting them, just to share my own experience even if nothing else comes out of it.

I don’t think you broke it really, it seems to be a bad design this time; it really shouldn’t be doing that in the first place

@CraftySoupVideo

4 ай бұрын

I agree that this should not happen. I'm hoping Crafter's Companion is taking feedback.

So sorry about your misfortune. I felt just sick f or you.😢

@CraftySoupVideo

4 ай бұрын

It is working in the end. I was disappointed for sure but mostly I wanted to help someone else from being truly distraught. These machines aren't cheap and some people just can't afford for them to break.

I use 4 large bull clips (one in each corner) when storing my plates, I have zero warping. DO NOT use those ridiculous magic mats in any system and stop cutting into your metal shims. Magic mats are flexible and DO NOT provide a RIDGED surface required for any system to work properly. Metal shims/any shim goes outside the cutting surface sandwich. You do not put your extra card stock shim under the card stock you are cutting why would you put your metal shim there? Cutting plates are meant to be rotated and they are meant to be replaced at least twice a year, suck it up and move forward.

@pink25poppies1

4 ай бұрын

Why can't you cut into the metal shim?

When my base warped it wouldn't go thru my manual "WRMK evolution" die machine. I realized at that moment, if I had an electric one I would've broken it. There's been several times I thought I'd broken it using the 3D embossing folders. The thickness settings are more of a suggestion & not static or true, depending on whats in use. I use a cheap piece of flexible plexiglass instead of a sizzix shim, when a 3D embossing folder goes thru. The ⅜" silicone mat has never fed through properly. It's a diy set up for people who need a challenge.

@CraftySoupVideo

4 ай бұрын

Yeah, the Gemini is supposed to stop the motor if it isn't running through right. Did not work out that way in my case. So, it is what it is. I've learned to start off with the slimmest possible sandwich and add shims from there!

Oh sad n disappointed...I don't own this, I won't buy it.

@CraftySoupVideo

4 ай бұрын

Thanks for watching. I'm glad I've shared the info to prevent other's from having this happen.

You said the machine was less than 12 months old…why didn’t you return to where you purchased it….unfortunately your husbands diy has now voided your warranty

@CraftySoupVideo

4 ай бұрын

I bought it online so returning it would have cost a lot of postage. I knew that "fixing" it ourselves would be a problem for the warranty. Honestly I haven't had good luck with warranties in the past so I wanted to see if we could get the machine working ourselves. Luckily we managed that. I will still contact Crafter's Companion so they know of the problem. Thanks for watching.