Thank you for this outstanding, meticulous and highly useful instructional video. To my surprise, having now watched/listened to it, I feel confident enough to have at it if need be. Cheers!

@TheWaterBoyuk

3 жыл бұрын

Thanks for your kind words. More to follow in the next few weeks.

Well what a brilliant instruction video, so well explained and obviously not the first one he has overhauled ! Many Thanks. One of the best softners on the market.

after watching untold videos, finally found the one i needed,, OMG, brilliant !! mine had a leak, and only really needed the end on how to fire it up again. superb👏👏👏. regens completed as instructed,, but just don’t know if it’s working now though,,😂

This video saved me about £1500 and has (at the time of writing) extended the life of my Harvey by 18 months, and it probably has a few more years left. THANK YOU so much!

@TheWaterBoyuk

8 ай бұрын

Thank you! Give me a shout when you are ready for a new one. I look after my followers!

Many thanks for your very comprehensive video. I shall now overhaul our Harvey's as its been without care for 10 years !

My 8 year old Homewater shit the bed this morning (gushing out of what I would call a tundish under the sink like it was just straight mains). It's been trickling out for a few days as if it was taking hours to complete it's cycle and then this morning it gave out after making an interesting noise as I opened the kitchen tap. Thanks so much for this video, It's given a handy man a little more confidence to tear into the thing and see what doesn't look right.

@GreatWesternTech

Ай бұрын

I have the same problem and will be watching again to see if I can identify it. Please let me know if you find anything.

@MrDBT85

Ай бұрын

I shall follow up and say the shuttle valve was dead. Sadly you can't just buy the tiny valve inside whos rubbery coating had perished and so instead I had to buy a whole new part for £125 but the softener is back up and running once more. I have a reminder set for every 3 months to test the water to see when I might need to do the resin.

@MrDBT85

Ай бұрын

@GreatWesternTech sorry I didn't see this, check my reply to myself and see what my issue was.

I changed the shuttle valve 2 years ago with a LOT of help from this video.....but after a quiet spell, problems persist. The softener is always getting stuck and pushing water out at a high rate of knots. Regenerations are getting longer and longer too. I will check the injector next and watch the whole video again. Thanks for this.

Brilliant video, gives me the confidence to try and cure my constant regen! thank you

Brilliant video great speed of delivery and fantastic content, thank you so much for taking the time to make and upload this

More rebuild to follow. We have the Kinetico, Ecowater and a Autotrol coming up

Hi, this is a great video! thank you so much - it is difficult to find good instruction on the Harvey models. It would be great if you could do a short video on how to set the brine level adjuster - there seems to be a lag between adjusting it and how much salt it is using, not quite sure how this works.

Thank you so much. Really helped in how to change over my resin tanks (water stopped flowing due to blockage of resin).

Nothing like video on KZread. Great work.

That is really helpful!!! Thank you for sharing your knowledge! All best!!!👌👍👍👍

Simply fantastic strip down video, Ihavent solved my problem but am confident that my gearbox is all intact. My shuttle valve is knackered so will be in touch with TheWaterBoy for a replacement. My softener whilst basically the same had some slight differences in design but it didnt stop me succesfully stripping down. My gearbox housing has a metal pin each side that sticks out of the bottom, makes working on the gearbox a little trickier, also the paddle design was different but the whole 3-9 and 6-12 oclock still made sense on my design. Couldnt have done it without it as I'd never have got the gears back in the right order!! Thanks

@grahamthomas5614

3 жыл бұрын

Think I might have a twintec or crown softener as the white adjustable brine valve part is not present on mine, could be worth adding Crown and TwinTec to the title.

@TheWaterBoyuk

3 жыл бұрын

it will be the Crown. The twin tec has the adjustable brine valve. If you look on the label on the valve cover of the gearbox, it will tell you the resin content. I can tell from that.

@grahamthomas5614

3 жыл бұрын

Model 750 Regen 17 Resin BS and B/V 1

@grahamthomas5614

3 жыл бұрын

@@TheWaterBoyuk says TWINTEC on the clear salt cover lid

Excellent video many thanks.

My Harvey water softener block salt holders are full up with water when i put salt in it just dissolves rapidly do you know what could cause this ?

@TheWaterBoyuk

2 сағат бұрын

There are many probable causes. Check the comments. 👍🏻

Hi- great video thanks. I have a question- my parents have this make of softer, I have cleaned it out as they told me it’s not working. When I re- connected it I notice that the waste pipe joint leaks as soon as I add pressure to the softer. The more pressure the worse the leak. Would this suggest that there is an internal fault and that the pressure is simply being forced back out the waste pipe? Any thing I can try ? Thanks Bill.

My Harvey H20 has sprung a leak at the sonic weld to the water inlet. Is there a quick fix for this sort of thing, e.g. epoxy putty? Thanks

@TheWaterBoyuk

11 күн бұрын

Not for me to suggest a bodge! Change the part is my advice - sorry!

Great video, i have Continuous slow water drain from shuttle valve on H20 9 years old Harveys twintec dualflow now and initially high water flow when the problem started but switched off by pass valves for 24 hrs and now slow drain of water.What could be the reason for this ?

Very very nice beautiful video my friend

@TheWaterBoyuk

3 жыл бұрын

Thank you. Just checked your channel too and looks great. I have just subscribed and will enjoy looking

@kitchenwithfarzanaamin2835

3 жыл бұрын

Welcome my friend

Thank you very much. Excellent Video. Thanks to you I had the confidence to strip mine down to refill both cylinder with resin ( 4L in each ). I've now reassembled and back in location. Question, if you don't mind. Whats the procedure for recommissionjng? Do I just turn the cold water valves on ( hard input and soft output )? I heard something about after that turning the white screw on top of the gearbox clockwise to regenerate one cylinder and then afterwards again for the other cylinder. Any info would be great please? Many thanks.

@TheWaterBoyuk

5 ай бұрын

I probably have the commissioning/ installation instructions. Drop me your email and I'll send a copy 👍🏻

@CLLUK

5 ай бұрын

@@TheWaterBoyuk Thank you.

Hi great video. Where is the link to get spare parts, and is there an FAQ anywhere to list common faults and which parts to change? Thanks.

Hi. Thanks for the video. Where is the part where you replace the threaded inlet piece into the gearbox. You said they cracked and that's what I have.

@TheWaterBoyuk

4 ай бұрын

You have to change the gearbox casing. It comes in one piece.

@mazdamadbrad

3 ай бұрын

@TheWaterBoyuk do you have this part available to purchase please? Or is there a repair service? Just been on the phone with Harvey and they won't sell it because I'm not a "trained engineer". I will never buy or recommend their products again. I've always been impressed with it until this. Minimum fee of £135 for an engineer and he will then decide on the price of the repair as Harvey cannot quote me even though I told them what the issue is.

Very helpful video, do you know if there is an overhaul kit available for the shuttle valve? Thanks

Hi, thanks for the helpful video. Just wondering, if the tank is overflowing that is usually caused by a brine line blockage. How do I ensure that it is not blocked?

@8-Bit-Retro

Жыл бұрын

I've got the same issue. Brine tank has just started to overflow constantly. Looking at this video, I'm going to assume it's the float assembly or the venturi isn't bringing the brine into the resin chamber.

Excellent - Great Video. I need to replace the resin. Just need to find out how...

Very informative video! I have a harvey XL water softner. After disconnecting the hoses to both the main and brine units, I have a loss of water pressure across all taps. I tried a manual regen which although did drain but didn't make any difference to the pressure in the taps. No visible signs of leaks anywhere, would appreciate any advice on which components to trouble shoot. Thanks!

@TheWaterBoyuk

3 жыл бұрын

can you send me a quick video of the valves? andrew@aquaconcepts.co.uk

Hi amazing video.....Thank you. Have you made resin replacement video?

Thanks for the video, it has been very useful. I have a quick question please. My S3, or Harvey H20 (identical to the one you are disassembling) is overflowing. I've taken it apart as per your video and everything looks ok with the exception of the brine valve. If I take the brine valve and submerge it in a sink of water, the float mechanism does not rise. I'm obviously assuming that it should rise and fall with the level of the water and that effectively controls the water flow into the brine tank, and that this is the most lively reason the tank is overflowing. I just wanted to run my thoughts past you before ordering a new brine valve. Really appreciate your video and help.

@TheWaterBoyuk

Жыл бұрын

Sounds very much like the float has taken in some water.

Thank you for your video, it’s really useful. I do have a question. My brine tank seems to continue to fill up. I can only presume it could be the float at the bottom although it looks clean. Any suggestions would be very welcome. Cheers, Toni

@TheWaterBoyuk

22 күн бұрын

The float valve is the obvious, but there are other possibilities. Check the corners of the uprising pipes, the injector and the welded plug under the shuttle valve.

Thank you for this info - Quick question, (I have looked in the existing comments but nothing matching) my Harvey's twin tank seems to have stopped flushing during a re-gen. I can hear whirring but no water flow and nothing is going into the drain. Which part is usually responsible for this issue?

@TheWaterBoyuk

Жыл бұрын

Are you sure it is the regen meter whirling? Sounds like you could be hearing the service meter whirling meaning you have a tap open, toilet filling or........ A leak!

Fantastic and informative, you made it look super easy. I have the problem that my softener (exactly the same) is making a noise like water is rushing through it, the water is very soft and it's using loads of salt. Are you able to tell me which parts I need to change? Also which one of the links takes me to spare parts? I clicked on all of them and none of them were parts. Thank you

Hi the pipe that comes from the shuttle valve to the sink wastes has water comeing out all the time. Therefore the salt blocks lasted 2 days as it is continually running water through this pipe. What does the shuttle valve assy do and is that likely the cause. Twintec s4 about 4 yrs old. Ty

@TheWaterBoyuk

6 ай бұрын

The shuttle valve directs the water into the tanks, shuts one down whilst the regeneration takes place. Yours maybe in continuous regeneration. At 4 years old it is still under warranty. Contact your point of purchase 👍🏻

@johnbemister1508

6 ай бұрын

@@TheWaterBoyuk unfortunately in UK they give 10 years on parts but only 2 yrs labour

@johnbemister1508

6 ай бұрын

@@TheWaterBoyuk update, the valve did shut down, it can't hear it regenerating now but salt gone down third in 24 hrs. Is it possible that if it naturally run out before I noticed, then it would use new blocks of salt quickly to reestablish the brine content?

Hello there. Could I ask you one question please. After doing a strip down and rebuild (thank you very much!) and refilled my resin tanks with 4L each tank and also replaced the brine valve. I installed everything back and seems to be working okay apart from one think. When I connected and turned on the hard water inlet and soft outlet valves. Water started to come into the Brine Tank. The water rose to approximately 10-20cm above the salt platform. Great I thought! But after 30mins or so I noticed that the water level in the Brine Tank was rising ever so slowly (its now like 60cm). My question is: How does the water enter into the Brine Tank? I assume it comes down the brine line and into the brine valve/float mechanism. I assume this has a dual function purpose to [1] let water in and [2[ to suction up brine into the tanks for the regeneration. Thanks in advance PS The gearbox seems to work okay, as it did a regen on both tanks after I opened the taps for a few minutes.

@TheWaterBoyuk

5 ай бұрын

At the very most. The brine level should be 10mm above the salt well tray. You have a leak somewhere or the new brine valve is not shutting down.

@CLLUK

5 ай бұрын

Thanks for getting back so quickly. Okay, so the water does come down via the brine valve. Thanks again. @@TheWaterBoyuk

@TheWaterBoyuk

5 ай бұрын

The easiest way to test the leak is not the brine valve is to pull out the brine line from the side the injector and plug the injector with a 1/4 inch plug. If the tank keeps filling up, it's not the brine valve.

@CLLUK

5 ай бұрын

Excellent! Thank you. I will try this tomorrow morning. Earlier I meant 1-2cm and 6cm. After buying new Resin and a Brine Valve, I need the success! 🙂@@TheWaterBoyuk

Hello Andrew. I have a Harvey H20 Dual Flo (installed about 4 yrs ago). It is draining continuously into the drain (the thin pipe that comes out next to 22mm flow and return). cleaned the salt accumulated from the casing, removed and refitted the various tubes by giving it good blow hoping that any stuck valve / debris will give way and it will start working normal again but it didnt help. Some people say it must be shuttle valve. Is that almost certain? Please advise how i can open the shuttle valve to check if the valve or any small internal part is stuck, so I can clean and get it working again ( a short video on how to repair a shuttle valve would be great). Thanks

Excellent video. When regenerating should it use 100% of the water in the brine tank or just a certain percentage?

@TheWaterBoyuk

Жыл бұрын

No it shouldn't, but it should drop below the salt well grid. 👍

Thanks for the brilliant video, one of the best instructionals I've seen by far. I suspect my H20 has stopped doing regens, not heard it do one for a while so I tried to do a manual one which always used to work. However when I turn the D button now I just hear a short blast at the 180 degree point and nothing else happens. I can hear a slight hiss as if it is trying to do something. Any idea what the fault might be ?

Hi Thanks for the excellent video. We have got up this morning to exceptionally salty water out of the taps. What would cause this do you think? Thanks Jody

@TheWaterBoyuk

Жыл бұрын

Low pressure or faulty brine valve, not shutting off fully. The early H2O series suffered with brine valve problems. Another indication is air in the water causing spluttering when you turn a tap on. Hope this helps.

@Jody669

Жыл бұрын

Thanks so much for the reply. Haven’t got air in the water. Ours is an m2 minimax. Can I buy the brine valve from you?

Thank you for a great video. I have same Watersoftner. I had my house refurbished and whole plumbing redone. When reconnected by plumber, all was well with Watersoftner for few weeks but then it started to give grinding noise when it tries to regenerate. As a result, water has turned hard too. Any suggestion what might be the cause please?

Are there any adjusters on a Harvey - we’ve had ours for some while - and never been happy with the softness - trying to speak with Harvey’s direct has been like pulling teeth. We’d just love to achieve the silky soft water feel

@TheWaterBoyuk

2 жыл бұрын

The gearing is internal, which adjusts the amount of soft water available. Take a look at the service meter section in the gearbox breakdown. by changing the gear on the ABCD, holes will change the hardness. Please email me a picture of the top of the valve and also your postcode, and I can let you know the correct gear. andrew@aquaconcepts.co.uk

Brilliant video, these are a great softener. recently mine is not filling the water tank, i cleaned it out and tried again but no luck .. any ideas please

@TheWaterBoyuk

2 жыл бұрын

check the brine valve first and work backwards

@philip.aocallaghan4602

2 жыл бұрын

@@TheWaterBoyuk Thank you, could you tell me how far up should the water level should be in the tank after regeneration. And if its low what should i look for .

Hi, I have a HV4 which is about 2 years old. It's constantly on regen where it's draining to outside. Harvey just want to send out a chargeable engineer so is there anything I can check first? Thanks!

Great video thanks. Just one quick question before I delve into a full strip down. My softener seems to be on constant regen i.e water running to drain constantly. Any pointers? Many thanks. Jerry

@TheWaterBoyuk

Жыл бұрын

Could be something in the regen meter side, or more likely the shuttle valve.

@jh001ace1

Жыл бұрын

@@TheWaterBoyuk Hi, thanks for the reply. I dismantled the Venturi and blew it through and chef all 4 valves on the regen and ? Ports and now seems alll good. Many thanks

Great video! Would like to know how to replace the media as well since you've gone thru all this effort seems wise.

@TheWaterBoyuk

3 жыл бұрын

There would be a couple of hurdles to change the media. The first would be to get the old out, and the next getting it back in to the filling port. I will put a video together to explain. The manufacturer sell the tanks prefilled, and they are really reasonably priced, and quick to change.

Great video thanks! You mentioned that you put the pin in point B in the gearbox but the placement depends on water hardness. Can you explain a bit more? Would you go to A for harder water or down the alphabet?

hi mate - my units resin is now really bad and shot basically, how can i replace the resin please with new one ?

@TheWaterBoyuk

24 күн бұрын

Harvey's supply pre filled replacement tanks, although it is not totally impossible to refill them.

Fantastic Vid, I moved into a new house yesterday, it has a Harveys fitted, don't know how old it is, might need to replace, any idea as I can't see any dates just serial number?

@TheWaterBoyuk

3 жыл бұрын

send me a pic andrew@aquaconcepts.co.uk

Hi Great video. I have the same model, my water softener is filling up with water. What causes this? If i remove the water with a cup it fills up again any advice would be great thanks 👍👍

@TheWaterBoyuk

3 жыл бұрын

Could be a number of problems. Check the shuttle valve is not dripping, the corners of the uprisers may have splits, the brine valve maybe stuck. I am currently editing a diagnostic video for the members section of this channel. keep a look out for it.

Hi Great explanatory video I just moved house and took our Harvey’s HV3 water softener with us. I installed it in new house but couldn’t find anything about manual regeneration until I came across your video. I have turned that screw on top many times anti-clockwise & clockwise & it has regenerated & now appears to be running fine. Just wanted to ask if I did any damage to the water softener by doing this? Also how much water on average would you say the softener will use between regens? Regards

@TheWaterBoyuk

3 жыл бұрын

It is possible to get the top end of the gearbox out of sync. By the sounds of it, you should be 👌 The capacity between each regen depends on your hardness level but as a guide it is 350 liters. If you are a big family and using 700 liters, it will regen twice a day. The Salt consumption is approximately block per person per month.

Hi, not sure if you can help me, but, my H2O has recently developed a fault where the brine tank totally fills up and over flows on the over flow pipe. I have cleared out all the water, put in new salt and it just repeats the same again. Could you steer me in what could be the issue please?. Thanks, Dave

@TheWaterBoyuk

Жыл бұрын

Could be many faults. Brine valve stuck, injector leaking, uprising tubes spraying from the joints. There is a diagnosis video coming soon on the members section.

@davenash9925

Жыл бұрын

@@TheWaterBoyuk Thanks for your prompt reply, much appreciated. I am going to take it out at the weekend and have a better look at currently it is tucked away in a cupboard. I will come back to you after I get it out at the weekend. Thanks, Dave

@davenash9925

Жыл бұрын

@@TheWaterBoyuk Hi Thanks very much for your assistance. I have the unit out and under pressure and it is indeed a vey fine spray coming off of a 90 degree bend in one of the uprising pipes. Thanks again. Where can I get one of those from please?

Hi I have a Harveys arc softener can i do a manual regen , this is different to my previous twintec where i could use a flat bladed screwdriver.

@TheWaterBoyuk

Жыл бұрын

You need a key. It looks like a blue disc. Should be with your instruction pack.

@paulwaites6551

Жыл бұрын

Thank you so much for your reply will see if I can find it.

Hi there, please can you advise me? I installed a Harvey Arc water softener today. I did all the plumbing properly, installed a non return valve, the bypass set, all the drainage. But I made a really embarrassing silly mistake, I connected the hoses on the inlet and outlet the wrong way around. When I turned the bypass set on the water pressure was really low, all this yellow fluid came out the kitchen tap, I’m thinking that may have been the brine in the tank? Will this permanently damage the Water Softener? Do think I need to call Harvey and tell them what I did? Can the tank be refilled with brine? Or do you think that was resin? I’m really stressing about this. The softener was only running for very short periods whilst I was trying to figure out what was wrong. When I realized what I’d did i immediately swapped the hoses round the correct way, and the water is running fine and clear. I’d really appreciated your advice. The water pressure is around 1.8 -1.5 bar if that would make any difference. Thank you for taking the time to make such detailed video All the best.

@TheWaterBoyuk

Жыл бұрын

Swop the hoses around and it should be fine. Where was it purchased from?

@nickgreg8068

Жыл бұрын

@@TheWaterBoyuk I bought it used online, i met the guy and collected the machine, he bought it in July 21 but he moved and no longer had room to fit the machine in his new place. He only used the W/S for a year and it sat idle for a year. I called Harvey's and they transferred the remainder of the warranty to me, July 24, the Arc comes with a 3 year warranty as opposed to the S4 Twin Tec which comes with a 10 year warranty, Iv'e been told the S4 and the Arc are the same machines just with a different housing. Thank you very much for your reply. I was very impressed with how you did that strip down and rebuild, moreover your vocal description was perfect describing all the all parts and your techniques. I should add for anyone else reading this, I'm not a professional plumber. The install was quite complex as I had to do in install by hanging the pipework and bypass set from rods and clamps on the ceiling above the tank, putting my arms in between the central heating pipes that were hot in a very small cupboard, and build a shelf for the W/S to sit on also above the tank. I was quite tired after the install, and after all that i read the instructions wrong for the inlet and outlet. Do you think i should tell Harvey what i did? Also may i ask the yellow liquid that came out of the tap, will that regenerate on its own? Thanks again, have a great weekend all the best.

@TheWaterBoyuk

Жыл бұрын

@@nickgreg8068 thanks for your kind comments, it is much appreciated. Having the hoses round won't damage it, but it greatly reduces the flow and pressure. It would have had no impact, especially at those pressures. 👍

Hi TWB, I have a Harveys twin block salt water softener about 12 years old, it has recently started overflowing out the outside overflow and the brine tank is full and disolves whole blocks in a day, I have done several regens which does lower the level back to where it should be but then after a few hours it fills up again! Any ideas? could it be the float valve, not sure where it is located, I have restricted access in a small cupboard! Regards Rob

@TheWaterBoyuk

Жыл бұрын

Rob thanks for watching. It could be a number of problems. Check, uprising pipes, gearbox leak, brine valve not shutting down, shuttle valve drip. I will be putting up a diagnosing video on the members section in a couple of days!

@rheath71

Жыл бұрын

@The Water Boy UK thanks for the reply, do you have any parts diagrams you can share

@TheWaterBoyuk

Жыл бұрын

I would definitely be hung by the manufacturer

This is a great upload, i have a Harvey water softener unit that wont stop its regen cycle, it just keep using the salt and discarging water , sometime the water chamber at the bottom seems to run out of water also, any ideas????

Quick question after doing a maintenance rebuild on my Harveys water softener when I put it in a full regeneration it just stays stuck on it Do you know what it may be causing this to happen? Thanks

Hi, thanks for a brilliant video. I have the same one in the video and the up riser's went. Got the fella I bought it from to come back after 2 months of chasing him .and he said he changes them as they were leaking at the bend where you pointed out in the video. He left that evening and the following morning the softener was filled back up with water. Same problem and no sign of him coming back to fix it 3 more months have passed and he won't even answer the phone or message . My problem is I can't get the parts anywhere here in Ireland. Can you post the up riser or send me a link where I can buy them from. Many thanks for all the info

@TheWaterBoyuk

Жыл бұрын

Who was the dealer? I can virtually guarantee that when he pushed the uprisers into the bottom of the tank, he missed the lubricant on the rings and the riser is not fully pushed in. Undo the hex screws and remove. Check the oring and lube with some silicone grease. Also check that the upriser are fully turned into the shuttle valve. Get in touch after you have tried that.

@fallowhunter

Жыл бұрын

Thanks for the quick reply, unfortunately the up riser has a pin hole leak at the bend so needs to be replaced, and as I said he's not returning my calls or txt . And can't buy the up riser here in ireland for some reason.

@TheWaterBoyuk

Жыл бұрын

Get in touch with me by email and I will see what I can do 👍

Hi. I've had an issue with my hv3 water softener using a tonne of salt and when I turn the tap on in the mornings the water is quite salty before being normal. Also the water seems to be coming out on the overflow on a regular basis as the waterline is quite high. What could this be? Cheers

@TheWaterBoyuk

2 жыл бұрын

The HV3 has the H2OB series with the new features. You would need to contact your local dealer or Harvey direct for attention. If you purchased from a dealer it would be under warranty still, but unlikely if you purchased direct. It is always wise to get your local expert to assist.

@Sinth1234

2 жыл бұрын

@@TheWaterBoyuk was hoping you could guide me in terms of trouble shooting. Softener was fitted a few years ago so it is out of warranty and harvey's want an arm and leg just for call out. Wanted to attempt it myself.

what size pipe is required for the regeneration waste pipe (connected to the angled speedfit fitting)???

Hi, you mention in the video that many of the parts are available on your website, but i cannot find then. Can you drop me a link please?

Hi fantastic informative video. I was wondering if you could advise me on what might be causing a loss of pressure from the unit. This has happened over quite a long period of time. It is regenerating and working fine in all ways but this noticeable drop in pressure to all the taps/shower etc. Andy

@TheWaterBoyuk

3 жыл бұрын

Sounds possible resin problem. Maybe a screened washer on the outlet.

@andytee4399

3 жыл бұрын

@@TheWaterBoyuk Thanks for the super fast reply. Could you tell me where the screen is situated on the outlet please?

@TheWaterBoyuk

3 жыл бұрын

normally located in the nut of the hose. Some may not fit this though !!

@andytee4399

3 жыл бұрын

@@TheWaterBoyuk Cheers for that,I will take a look at that first before stripping the unit down...thanks to your extremely in depth video.

Great video , camera man is also very patient! Got a Harvey only 2 years old but it is constantly regenerating and there is a build up of salt crystals in the white box, do you have any ideas what may be wrong please?

@TheWaterBoyuk

3 жыл бұрын

does it stop between regens or is it constant? Does the regen stream seem at a greater pressure? How old is the unit? Do you have a serial number?

@dmaxd681

3 жыл бұрын

@@TheWaterBoyuk Hi The regen is constant. Serial noH20 286899

@dmaxd681

3 жыл бұрын

It’s about 2 years old. Not sure how to check pressure comparison

@dmaxd681

3 жыл бұрын

I rang Harvey they told me it was out of warranty by 3 months

@TheWaterBoyuk

3 жыл бұрын

it is indicating that it is unable to jump of of the regen. This maybe that there was a loss of pressure during the cycle or you have a faulty shuttle valve. If you switch off the flow and return to the softener and leave for 5 mins, then turn back on, it may jump out after a few minutes. If it doesn't I would look at changing the shuttle valve. You can see the replacement in the video.

Hi, thank you for this great video, but I'm not sure where to start with mine... In our case the water is just building up slowly over time in the unit, not draining out. Is this something that can be fixed by a novice or should I get a specialist to service it?

@TheWaterBoyuk

3 жыл бұрын

The rebuild video works if you can diagnose the problem. Most often or not a gradual build up is likely to be a small leak and maybe a drip. Get a torch and get looking around the unit. Look around the gearbox and shuttle valve. If in doubt get your local guy in. Let me know where you are and I will recommend someone for you if you get stuck.

@jameshunter-jones3633

3 жыл бұрын

@@TheWaterBoyuk thanks for your comment. I've had a look and can't see anything. If you could recommend someone who services in NE London, I would be very grateful 👍

@TheWaterBoyuk

3 жыл бұрын

@@jameshunter-jones3633 email postcode and will narrow it down for you. There a few around there. andrew@aquaconcepts.co.uk

This is a great video!! We have a twintec s4 model 750, do these have the same internal gears which could be adjusted? A,B,C or D? We are in a region with less than 200ppm and I don’t want it to regen unnecessarily.

@TheWaterBoyuk

3 жыл бұрын

The dealer bought that machine already preset to 750 which would cover most regions in the UK. The S4 is different (Check this on the valve cover. It may say H2OB) and a little more tricky. Ideally you need to set it to a 920.

@MarthynK

3 жыл бұрын

@@TheWaterBoyuk Thanks! There is no H2OB on it, the unit is identical to the harvey m3 in your video of november last year. Is there a gear set available for the 1400 model so i can adjust our S4 unit? i checked to be sure, we only have 120ppm over here.

@TheWaterBoyuk

3 жыл бұрын

You must have the S3 model and there is a gear to lower it down. I will look at the table in the morning for you. I might even have one in.

Hi I have had my Harvey HV3 water softener installed for around a year now and just noticed that it has a thin layer of what looks sand in the bottom of the tank. Is this normal? It is still softening my water as I have tested with test strips Regards

@TheWaterBoyuk

2 жыл бұрын

poor quality salt! The sand comes in the block salt. The sand sediment will build up. check my other videos on salt problems.

@danmcnelly5901

2 жыл бұрын

Hi Thanks for quick reply Would you suggest I disconnect the water softener & clean the sediment from the bottom of the tank? Also will using this low quality salt harm the water softener if I was to clean out the tank every say 6 months? Thanks again

@TheWaterBoyuk

2 жыл бұрын

certainly clean it out. Poor quality salt may impair the resin long term. Its up to you. Myself, I would buy better salt and not worry about imminent problems. Good luck

Hi mate. What do you think the problem would be if the softener keeps overflowing. Is something blocked or float valve stuck? Thanks

@TheWaterBoyuk

Жыл бұрын

Could be any of them problems. I have a diagnosis video in edit and hoping to have it live soon. Hit the 🔔 and I'll notify you when it lands.

I have this item h25, and was fitted in 2008 but since last year it started causing some issues. It continuously regenerates itself so after watching this video I cleaned the the regent paddles and cleaned all the necessary bits so it worked until last week then it started regenerates itself continuously again. I was wondering if I need to replace anything else like resin or do more cleaning? Or it doesn’t worth to repair because of the age? I live in West Byfleet in Woking, if you’re local I like you to repair it or just let me know if I should look for a new one please? Many thanks

@TheWaterBoyuk

Жыл бұрын

Sorry we are in the East Midlands. The H25 is the 1 inch version of the H20 . It's difficult to diagnose any problem without going through a diagnosis proceedure. There is a video coming up on the members section.

@f.coogan7381

Жыл бұрын

@@TheWaterBoyuk thank you for your reply, much appreciate it. Looking forward to your next video

Hi my softener is getting stuck in regen I’m wondering if this could be due to a faulty valve or a blockage and wether you could point me in the right direction as time is not something I have much of

@TheWaterBoyuk

2 жыл бұрын

shuttle valve or regen meters as a guess

Hi, when can I buy service parts values and seals for my H20? Regards Jeff

Great video, thanks. I'd be interested to know about replacing the resin media in one of these. My Harvey softener is probably 12 years old, some of the resin came out after I relocated the unit to a new property. Is it possible to replace all of the resin? Is there an internal mesh that holds it in? Thanks again.

@TheWaterBoyuk

3 жыл бұрын

Thanks for comment. The replacement resin vessels come pre loaded with new resin, so it is a lot easier to swop using the tutorial. It becomes difficult to remove the old, difficult to refill, and always a danger that the screens are blown. The replacement vessels are not too expensive. Drop me an email andrew@aquaconcepts.co.uk with your details and I can find out a price for you.

@assetbuilders3438

3 жыл бұрын

@@TheWaterBoyuk email sent.

@assetbuilders3438

3 жыл бұрын

@@TheWaterBoyuk Hi. I've sent an email and called regarding the spares for my softener but have had no response. Can you help? Let me know please as I need to get it sorted this week. Tks

@TheWaterBoyuk

3 жыл бұрын

@@assetbuilders3438 I'm in the office tomorrow I will track it down 👍

Good video. How do you adjust the frequency of regeneration?

Hello Thank you for this well presented video. Can you advise why the harveys softner would stop regenerating. What would be the possible problems please

@TheWaterBoyuk

3 жыл бұрын

Hi. Thanks for the kind words. It could be a few possibilities such as a metering problem, which would mean a gearbox check. More likely a shuttle valve problem.

@thirufrompe

3 жыл бұрын

@@TheWaterBoyuk yes. There is a leak on the left side of the shuttle valve. It looks like the leak is coming from the bolts on the left side of the shuttle valve if you stand in front of the input and output pipes. Do I need to change the entire shuttle valve and what is normally the root cause if this please

@thirufrompe

3 жыл бұрын

I live in Woking. What would be be the normal price to fix this . A d do you service this area

@TheWaterBoyuk

3 жыл бұрын

Just check that the origin of the leak is not above on the gearbox hose connector thread and dripping down on to the shuttle valve. If not it will be the thread on the hose connector of the shuttle valve. (Use a bit of tissue to dab on the parts to detect)

@thirufrompe

3 жыл бұрын

The leak is not on top. It is dripping from under the shuttle valve on the left hand side. Could this effect the regeneration. The drip is like every 10 seconds

Might want to check your amazon link mate, cause it sends me to the US site!

@TheWaterBoyuk

3 жыл бұрын

Cheers @bradbunk . As soon as the children madness stops, I will jump on and have a look.

We have Harveys h20 twin tank water softner .From some time facing issue of low water output flow when there is salt in water softener. Water pressure drops to level 2 ( out of level 10) when there is salt.But when there is no salt, water output flow is level 6. Annoying part is when I bypass water softener water output flow is 10( the best ). Any suggestions how to fix the water flow issue in water softener? Harvey's service people are very poor and money grabbers!

@TheWaterBoyuk

2 жыл бұрын

has this done this since installation? When you say level 10 do you mean 10br?

@prmsdn5606

2 жыл бұрын

@@TheWaterBoyuk Issue is since few years now, not since installation. Installation was done around 10-12 years back. 10 means the best water flow and not 10 br:) . Sorry not very technical in this field:)

@TheWaterBoyuk

2 жыл бұрын

OK I understand now. That sort of era of the H2O was burdened with a few problems. The salty water was mainly due to the brine valve not closing down when in service and it drew salt in. The low pressure could mean the resin has gone, but not 100% without carrying out a full diagnosis. These compact non electric softeners are great if you have a small space but not a patch on a simple high capacity softener.

Hi there, Really nice video. Very meticulous and lots of useful info. I decided to clean the unit on the outside (did not take it apart) as the brine tank had sand in it. Due to other priorities the unit was out of water for 2-3 weeks. 1. On restarting the brine tank water turned out orange/browny. Emptied the tank again and water was clear on next refill. Is this a sign that the resin need replacing? Unit is about 9years old. 2. Noticed that during regen only about 1/3 of brine is used (water level only drops by 1/3). Is this normal? I have an H2O/0088 Model:800-17-400-1. Seems identical with yours except the brine level white bar. Brine valve well is set to 300 up. Thanks

@TheWaterBoyuk

2 жыл бұрын

The orange water is bacteria because it has been stagnant and a few regeneration of salt water would sanitise. I would be tempted to run some 3% hydrogen peroxide through. In normal operation 15mm of brine is taken. when the brine drops too low the brine valve checks off.

@ldonder9774

2 жыл бұрын

@@TheWaterBoyuk Thanks for the quick reply. From what you say it is normal that the brine level drops only by 15mm during regen and should not worry. I will use the hydrogen peroxide. The 3% concentration is before adding it to the brine or taking into account the brine water as well. I have read recommendations to use a solution of phosphoric acid to get rid of iron ions in resin and citric acid for any residual lime. Would you recommend these? Thank you

Hi thanks you for the video. I have the same Harvey softener which for some reasons keeps trying to regen for the last 2 weeks but the salt level has not changed if you have any ideas what the problem could be would be much appreciated also could you tell me what size nut driver you are using to remove the hex screws. Thanks

@TheWaterBoyuk

2 жыл бұрын

Are the blocks stuck? Try pushing them down

Excellent video. Is it possible to replace the resin beads in these units and where would you buy them?

@TheWaterBoyuk

2 жыл бұрын

Thanks 👍 They are sealed resin vessels which can be purchased direct from Harvey's.

hi I have this same model but what issue I have it keeps draining all the time the water. what should i check??

@TheWaterBoyuk

2 жыл бұрын

Meters and shuttle valve!

Hi. My Harvey’s broke down. I have a high pressure coming out from the waste pipe (it should be low) and the salty water level doesn’t drop down while regenerating. Also it’s noisy and it takes over a half an hour to complete the regen. The water is hard on the outlet. What could that be? Thanks

@RafalArciszewski

2 жыл бұрын

I took it apart as you showed on your video and checked everything but no visible damage/wear.

@TheWaterBoyuk

2 жыл бұрын

regen meter stuck or shuttle valve broken.

@RafalArciszewski

2 жыл бұрын

1. About a week ago I noticed a loud repetitive banging noise that lasted 30 seconds. This may have been during a regen cycle but am not sure. 2. The water from that point has been hard as tested with hardness strips. 3. The softener continues to regenerate however I have noticed it does it almost everyday whereas it’s usually 2/3 times a week. I’ve also noticed the regeneration lasts a lot longer, 20 mins or so when usually it’s 7-8 mins. I’ve also noticed that the strength of the flow when regenerating sounds more powerful and higher flow rate but this may just be because I am paying more attention to it than normal.

@RafalArciszewski

2 жыл бұрын

But now I actually took the pipe out the trap and the pressure is very high.

@RafalArciszewski

2 жыл бұрын

Could you please recommend someone? It’s London Croydon CR0

i have a 20 year old CALSOFT water softener with the HARVEY H25 twin resin tank setup (very similar to the H20 in this video) ive cleaned the unit out with water & am wondering if its possible to replace the resin in both the tanks??? or do u think i should just buy a new water softener???

@TheWaterBoyuk

Жыл бұрын

Unfortunately to empty and refill is a bit of a chore. I certainly wouldn't refill if it was mine. 👍🏻

@mrv5801

Жыл бұрын

@@TheWaterBoyuk im gona try resin cleaner & see if that helps first. if there isnt much improvement i will most likely buy a new softener. i was considering the KINETICO KUBE 1 as a possible replacement....

@TheWaterBoyuk

Жыл бұрын

@@mrv5801 the Kube is historically a poor softener. Often they break within the warranty and support is very stretched. Kinetico made a really poor decision when they put their name on this rebrand, which primarily was for the Costco market. Do not be swayed by price.

@mrv5801

Жыл бұрын

@@TheWaterBoyuk can u recommend a good reasonably priced softener???

@TheWaterBoyuk

Жыл бұрын

@@mrv5801 how much space do you have? Could you email me some pictures to andrew@aquaconcepts.co.uk.

Competition entered.

@TheWaterBoyuk

3 жыл бұрын

You are entered Mr Purse

Hi, would you service a Harvey H20 softener in south east London? Kind regards

@TheWaterBoyuk

Жыл бұрын

I would love to but it's a bit too far for me to travel currently. Our service side is really busy as we cover the East Midlands. There are dealers down your way, but I wouldn't be able to recommend anyone.

@MrWmo1975

Жыл бұрын

Hi, tried to get someone to have a look but have not had much luck. The softener sounds like it regenerating everyday (1-2 times) but the water is still coming out very hard. However, when I do a regeneration cycle manually (by pressing the button and turning 360 deg) the water starts to soften until the automatic regeneration cycles again. Do you think is to do with a faulty shutter valve or could it be something else? Would be really grateful for your advice.

Can I enter the competition whatever it is!?

@TheWaterBoyuk

3 жыл бұрын

There is a new video coming and I will be doing a give away. Keep your 👀 peeled. First 3 to comment will get a freebie.

Hi Could you tell me the difference between Harvey’s HV3 & HV4 water softeners? Also did you get your name from an Adam Sandler movie of the same name? You could have the slogan “Now that’s some high quality H2O” 😂 Regards

Hi again Andrew, if you have a used shuttle valve for sale, please remember me

@TheWaterBoyuk

3 жыл бұрын

I will definitely have one. I'm away for a couple of days. We are launching The Water Boy water softeners tomorrow at European WaterCare in Harlow so U will be in touch on Friday. Get you sorted 👍 Keep your eyes out for the launch videos.

@allanoneill8164

3 жыл бұрын

Cheers

@allanoneill8164

3 жыл бұрын

Sorry to be a pain in the arse when you're busy mate, but please remember to sort me out a shuttle valve, cheers

@TheWaterBoyuk

3 жыл бұрын

@@allanoneill8164 got you one. Call you on Tuesday and we can sort out getting it to you

My softener is running hard to drain, any ideas please?

@TheWaterBoyuk

3 жыл бұрын

How old?

@allanoneill8164

3 жыл бұрын

I inherited it, think its about 4/5 years its a Minimax 2, thanks for taking the time to reply

@TheWaterBoyuk

3 жыл бұрын

@@allanoneill8164 can you send me a picture of the top of the valve? Remove the top cover and there will be a serial number. I can track the date and suggest the way forward. Send to andrew@aquaconcepts.co.uk

@allanoneill8164

3 жыл бұрын

Hi Andrew, just sent the picture

@allanoneill8164

3 жыл бұрын

Hi Andrew, did you get a chance to look at the email, cheers

Competition entered

Why not use a torque wrench?

What would cause it to regenerate constantly?

@TheWaterBoyuk

2 жыл бұрын

is it regenerating or running to drain? If it is running to drain, turn it off by the bypass for 5 mins and turn back on. The regeneration may stop. If it is constantly regenerating from one regen to another, it would be likely to be water usage.

@kevingriffiths2933

2 жыл бұрын

@@TheWaterBoyuk hi thanks for your reply, it is constantly running in the drain.

بالتوفيق

what is the web address for parts as I cant find it?

@TheWaterBoyuk

3 жыл бұрын

Hey Nick - Sorry we are updating the website and its taking a little longer than we thought. Try the click4salt website in the New Year and everything should be working. If you need anything in the mean time get in touch andrew@aquaconcepts.co.uk

Hi, absolutely great video, clear and precise. A problem occurred with my Harvey machine a couple of months ago, there was water continually flowing out the waste. Partially stripped down the shuttle, put it back together, issue resolved. Just recently the water coming from the taps taste of salt momentarily until i run the tap, I guess this is probably after a regen. Any idea if this is further shuttle problems or something else? thanks.

@TheWaterBoyuk

3 жыл бұрын

Hey Mike. Thanks for the kind words. We'll done for the repair. Sounds like the brine valve letting in salt after regen. It may not be checking off correctly. Give it a clean out 👍