IT Leaders are increasingly required to understand a growing range of strategic frameworks, concepts and methodologies which must work together for the good of the organisation. The complicated decisions and plans require complex synergies with non-IT leadership.
Join us over four modules to learn about:
IT service management
IT project management (SCRUM, SAFe®, and PRINCE2)
Business analysis for IT solutions (based on the IIBA® framework known as the BABOK®)
IT Governance
Sign up here: itmasters.edu.au/free-short-c...
0:00 Welcome
5:48 Short Course Syllabus
8:51 Who is - Brenton Burchmore
10:52 Subjects Authored
11:59 What is an IT Service?
13:20 Value in ITSM
19:08 All about Value
23:28 ITIL Background
25:46 Example
26:23 ITIL4
28:39 Key Concepts
34:45 Four Dimensions
41:28 Service Value System - Guiding Principles
46:11 Management Practices
49:01 ITSM Leadership (ITIL)
53:38 Synergies
55:28 Q&A
1:22:01 In Closing
1:25:04 Additional IT Masters Resources
1:26:36 Exam