WHY CAN'T ALL HOW TO VIDEOS BE THIS WELL DONE???

@dougscheer5441

9 жыл бұрын

I have been in the appliance repair industry for 27 years and this gentleman has done the better than anyone I have ever witnessed.

@BO_Riddle

7 жыл бұрын

I know right...

@willcorsair6099

6 жыл бұрын

They can't all be this well done because it takes time, effort, and software expertise that most KZread duffers don't have. I just appreciate the many hours of volunteer effort that so many well-meaning folks do put in. Some of the worst videos, from a camera and explanation perspective, have been the most helpful.

@vernonleon4873

Жыл бұрын

Literally the best how to video I've ever seen

This worked perfectly for me. I used isopropyl alcohol swabs to clean all the contacts on the ribbon cable and used a toothpick to get in and around the pins of the other connectors. 15 minutes of guided work saved me from buying a replacement microwave. Best how-to video I ever watched. Didn't leave out a step.

This is an EXCELLENT video. Heck, even if the repair doesn't work this is still the best DIY video I've ever watched :)

@PatriotCoinRings

5 жыл бұрын

I have to agree that this guy has a very natural instructive voice and the video was very well made. Samsung should be paying you but I'm sure their wanting customers to buy new microwaves instead...lol

@baptizedbyfire13

5 жыл бұрын

I thought this was a Samsung repair bulletin. This vid is professionally made, and this guy is a natural speaker. I will be rootibg through his channel. He is an excellent speaker with thorough instructions.

Good on you, Joe. I've seen many DIY videos, with poor camera shots and zero post production, but yours was not only a breath of fresh air, but IT WORKED for our Maytag microwave/range hood. Evidently, the Samsung & Maytag models are identical. Thanks for your good audio, multiple (helpful) angles, and going the 2nd mile by sharing the Consumer Report data and where to get affordable replacement parts. This was a 10! DD

Thanks for posting this! I followed most of your steps and put it back together and I now have a working microwave! The only things I didn't do was use the clothe on the end of a sharp object to clean between the contacts (I think the compressed air did an effective job of cleaning things out). Things I would suggest adding is to use your camera or cell phone camera, to capture a picture of the wiring before disconnecting and then completely disconnecting all wires so you can work on the keypad on a flat surface. In checking the ribbon cable there weren't any exposed metal contacts so I only lightly cleaned it with an eraser and buffed it with a clothe (it appears both sides are completely coated with plastic) - I didn't want to wear away the plastic. I believe that the cleaning and disconnecting and reconnecting of all of the connectors are key. The contacts where I focused the cleaning with the eraser are the four copper contacts that the blue and white wires slide over. In addition, I unplugged the unit and left it unplugged for several days, I am not sure if this is a factor but it may play a role in allowing any build -up of energy to be released. Finally, something that may play a key role is the other end of the ribbon cable - I am NOT recommending to attempt to disconnect the other end but I think it is important that people attempting this repair to not put any stress on this cable, e.g., tugging on it, and I noticed that it seemed to be somewhat extended so I made a point to gently push the other end of the ribbon cable that connects to the keypad back inward toward the keypad. I will provide updated status but so far so good :)

It is essential that you FIRST either discharge the capacitor with a insulated screwdriver, or let it discharge on it's own by letting it sit unplugged for atleast 8 hours prior to the repair. Failure to do so could result in injury or death. This is a great how to video, but as with all electrical related repairs safety is your number one priority! Please do not take shortcuts that can put yourself in danger with a DIY project.

@blaws6684

4 жыл бұрын

Safety is always priority one but this repair is no where near the capacitor and all parts dealt with are insulated and no volt with the unit unplugged. Just don’t jam any coat hangers in there to catch dust bunnys.

Not only did this work for me but I really appreciated how well paced and clear the directions were. This is one of the better DIY videos I've seen. Thank You!!!

One of the easiest repair video's I've seen! Took the unit apart using your 6 easy step and got everything to work on the first try. Cleaning the ribbon cable with a soft eraser is the heart of the fix since it should have a silver color to the connector and not the same color as the ribbon cable (brown). Be very careful to completely insert the ribbon cable back into the socket and lock it down! I took this one step further and took extra time to get rid of all the grease buildup using a household degreasing cleaner spray in the internal vent hood. If its not sticky...its clean! Joe, you're a great tech and videographer!!!

Now that is an Excellent video. I used it around two years ago. It fixed it. Now the same problem. Thanks to you I'll try the same repair. Wish all videos were so well done.

Thanks Joe! I followed your very clear instructions and the Error SE went away. I believe it was the ribbon cable.

This was a great repair for us. The microwave lasted 2 years after the last time we implemented this repair. Here we go now, time to fix it again. Thank you for the awesome super succinct and eloquent video Joe.

You sir, are now responsible for making all "how to" based videos on KZread. Your mastery of video editing along with your foresight to narrate your work has never before been witnessed here. You have saved myself several hundred dollars in a new microwave (i.e. me ripping it from the mount and dragging it behind my car in rabid frustration). Your video is not only in my favorites, but I will look back on it from time to time just due to it's quality. You have my most humble thanks good sir!

Thank you, Joe! This fix worked just as you described. My husband will be amazed by my mad electronic skills!

** An EXCELLENT video! Very WELL DONE! Clear, concise, accurate and cleanly edited/produced! THANK YOU!! **

I tried this just after Joe posted this in 2013 - cleaned everything with isopropol alcohol (70%) - and it worked right up until today - Aug 23/14. I just did the same process all over again, cleaning all of the pins and ribbon cable with alcohol and it's back up and working like a charm! Great tip...easy fix - nothing to be afraid of, just follow the directions he gives. You don't even have to mark anything, the circuit board is marked "blue" for where the blue connector goes. All the rest of the clips are size sensitive and color coded! Great to have this online!

This repair video is amazing! I congratulate you on being clear and concise. It is rare to find a well planned, well edited, and informative instructional video on KZread. Your video solved my SE error code. My Samsung microwave now works fine. I want to mention two important disassembly points that are not emphasized in the video. 1) Slide the exhaust grill to left before pulling forward. 2) Slide the keypad upward before pulling forward. I added dielectric grease to my ribbon cable contacts before reassembling. My hope is that the dielectric grease will reduce future corrosion. Dielectric grease is the electrical grease used on automotive connectors and spark plugs.

I'm glad the 2nd highest ranked Google result for "Samsung SMH9178B keeps beeping" is your video. Finding a solution on the internet is fairly common these days. But to find a complete, informative, and professionally produced video like this was a real treat. Kudos to you! FWIW, cleaning only the ribbon cable did the trick for me as well. Also, my microwave did not show the SE error. It just kept beeping and the key presses only registered intermittently.

@mrbean4life427

5 жыл бұрын

Im glad i read your comment before cleaning everything, because it worked on the first try. Yes! Minimal effort because im actually moving out of my rental condo this Saturday! Thank you

@MrTheHillfolk

8 күн бұрын

My smh9151b was stored away for about 4yrs before put in use, and it's worked for about 12 since. It started doing random beeping in the middle of the night. Not sure how far I'll get , this thing was probably obsolete by the time I installed it. Maybe I'll look around for a connection issue but I don't have much faith in it , and I don't want to waste alot of time goofing around with this thing though.

Thanks so much! Video (and others' comments) gave me confidence to tackle first home repair on my own. Just cleaned the ribbon cable as suggested, and got it working again in short order.

I wish to sincerely express my gratitude to you for creating a concise, useful tutorial. I have always referred to to your video as it is the most useful when I must disassemble my microwave to correct the SE error. I used 99% isopropyl alcohol to clean the end of the ribbon cable as well as dribbling a drop or two of the ISP into the ribbon cable connector socket. An important detail I wish to emphasize is to be certain to gently insert the ribbon cable into the socket until you FEEL IT BOTTOM OUT in the connector socket, then press down on the ribbon connector lock. BRAVO!

Joe, today 11/19/15 our Samsung SMH9187ST above the range microwave showed the SE error code. I followed the steps you outlined in your video with one exception I used a hairdryer (cold setting) versus a can of compressed air.After cleaning and re-assembling the keypad and plugging the unit back in there was "life". So far so good. Many thanks for the detailed and useful instruction. Regards, Mike Thibeau, Midland, MI

After watching several of these "how to fix the Samsung 5e errors" I came to the conclusion that there was one common element. Most of the 'solutions' involved different 'fixes' but one common action. The action was the removal of the cables from the control panel. I removed the grill from the top of the microwave,(2 screws), then removed the panel (1 screw). I left the power on and carefully unplugged each connector on the control panel board until I found the one that supplied power. I knew I had the correct wire connector when the panel went blank, I waited about 10 seconds and then plugged it back in. The panel 'rebooted' similar to a computer and now works. Simply unplugging power from the wall wouldn't work, you had to remove the connector from the board which reset the panel. The whole procedure took about 5 minutes.

@andrewryan328

7 жыл бұрын

This is a great follow-up comment to the video for a successful fix.

@labbeaj

6 жыл бұрын

Gary DePollo Awesome! I knew it had to be simpler!!

@labbeaj

6 жыл бұрын

Gary DePollo How long did it last you?

@z50com

6 жыл бұрын

Unplugged everything, waited a few minutes and plugged all the plugs back in. IT WORKS! ~ No cleaning needed

@lev1g

5 жыл бұрын

Thank you Gary very very much!!!

Thank you Joe, it worked. Microwave is working again. Great video. .

I purchased my first house a few months ago and my microwave hasn't worked since day one. I called Samsung and like you they told me the warrantee had expired. I watched your video and it worked!! My microwave is now working wonderfully. Thank you so much, from a first time home buyer who couldn't afford to buy a new microwave!

Hi Joe! Thanks a million for all the help. I was a little nervous pulling the panel off. My husband looked at me like I was crazy! It all worked like a charm and I would have gotten done quickly like you, except for all the grime I had to clean that I could never get to- You helped me earn a little confidence, Thank You!

Joe.....followed your advice. 1st time thru it was a no go. Took the ribbon out and carefully "erased" the contact points. Voila! I agree that the cause is steam...and the ribbon is the culprit. Thanks for your video. John D.

I cleaned the connectors on my microwave Venmar Jazz, it works, the SE message is gone, thanks

Joe, I'm a senior citizen and when the same error code occurred, I assumed it was going to be yet another expense I could ill afford. I followed your instructional video (very well done) to the letter and it is now working perfectly. Can't tell you how grateful I am for this information! Thanks a bunch.

Dude… You are so the man right now in my hero of the day! I’m a handy woman by trade I was hired to replace a microwave and a rental home Because it was said to not work but when I got there and saw it was a Samsung add an error code I knew this was likely adorable fix but finding A video demonstration that was clear and concise and wasn’t meeting me down some crazy rabbit hole from what I needed but had a little hope. Not to mention anything electrical makes me a little nervous but you are amazing at this and I’m so glad I found a video because it fixed it!!! Got ultimately says there property owners money and Let me keep my reputation for awesomeness and clever fixes. You just made my day I love it!

THANK YOU. THANK YOU, THANK YOU! For an excellent video, so even a neophyte like me could fix my microwave!!!

Worked perfectly for me, thanks! Very thorough and helpful video...hey Samsung, look at all the comments on here...get your shit together!

This video may be 8yrs old but it’s very relevant in 2022. Many thanks for the well detailed video. Cleaning the flex ribbon cable alone sorted the SE problem.

Joe, thanks for the video, first off one of the most professional instructional service videos I've viewed. Our Samsung over the range microwave was possessed. The range/night light was going off and on in rapid mode complete with audio beeping. Pulling the power plug didn't reset it. Followed your video and it seems to have solved our issue. Well done. We have 4 Samsung appliances and they've built in a lot of problems in their design. Thanks

When do you use the hammer? Just kidding. thanks for the video, going to try it on my 5 year old Model tomorrow. thank you for sharing your experience and information!

It is that pesky ribbon connection. I am uncomfortable with that connection. I pulled the panel out, and followed the suggestions for cleaning all contacts in each connector. I tried to burnish the contact edge of the ribbon, I used a white eraser to burnish, and followed up with a contact cleaner pen. I wiped the edge dry, and reinserted it into the connector block. The first attempt did not fix the SE error problem. Second attempt, I used an acid brush (a brush used to clean new solder connections) dipped in alcohol, and forced the bristles directly into the board connector, then wicked away the excess liquid, following up with a canned air blast. Finally, when I reinserted the ribbon, I worked it in and out a couple of times before locking the connector. That worked. I am completely underwhelmed with the quality of workmanship, and the non-robust design Samsung put into this appliance. I am now worried that our Samsung stove-top/ convection oven combo is headed for troubles with its electronics. I suggest to anyone shopping for a kitchen stove, or overhead mount microwave, to steer clear of anything that has smarts, and is gadget loaded. Get a gas oven, with the only electronics installed being those really cool piezo-electric igniters. Really. Go for robust, but simple. Kitchen appliances go through a lot of Hell!

@1skippy41

7 жыл бұрын

Use contact cleaner spray. It works on any connector or electronics. Buy at auto parts store.

@z50com

6 жыл бұрын

My ribbon lock was loose when I inspected it before unplugging everything. My guess is all the door slamming over the years worked it loose. . .It was a simple fix thanks to all the good folks who post on KZread!

Well, I thought that I was going to have to buy a new microwave, but after viewing your video, and following your instructions, my unit is now working fine! Thank you Joe!

Like many others, I was able to use your clear and complete instructions to easily get my microwave started again. Thank you so much, Joe!

Dying for a pizza fix, I was stopped in my tracks by the dreaded SE code. This simple DIY video did the trick as I am now listening to a pepperoni pizza begin nuked. Thank you so much today, Sept. 23, 2020. This is the second time I've had to fix this microwave, first time was a blown thermostat. Thank you again, your great......

About three months ago, I had this problem with our Maytag microwave. A quick fix of using a hair dryer and massaging the keyboard while running the hot air over it worked. The problem recurred a few days ago and that easy technique failed time after time. Your very well-made step-by-step video did the trick though! Hopefully it will last longer than my last quick fix. Thanks for the video - KZread to the rescue again!

Hi Joe I just wanted to let you know that I followed your suggestion step by step. I was able to fix the problem. I can't thank you enough for your post. You have been a miracle guy for me. Thanks-a-million SA

@afrozalam1574

9 жыл бұрын

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I'm impressed! The video was a perfect step by step repair tutorial for the microwave. I wish they were all that well done and easy to follow. Thank you.

I've never been handy and my wife told me I was crazy to try to fix our microwave but I just followed this video step by step and my micro is fixed! Thanks Joe!!

WELL DONE. I just experienced the SE code. Followed the instructions which were very well described, step by step, and in a common-sense perspective which is greatly appreciated. I removed the entire panel, used canned air to clear out any debris, applied rubbing alcohol to all the metal components using a q-TIP, it was amazing how dirty the cable itself was. Re-attached the keypad, plugged it back in, and off we went. Worked like a charm. I love these simple and manageable repairs vs. buying a new $400 appliance. THANKS so much. The next issue I have I will send to you for a detailed description like this! :)

Great video. Your fix worked for about a year the first time, and then started the behavior again. I'd disconnect the main power cable for 15 seconds or so while the unit was plugged in (as another video had suggested), and that worked sometimes for a couple of hours and sometimes just for a few minutes. What did work was total replacement of the membrane keypad. I bought mine from Appliance Parts Pros for $35, plus $6.50 shipping (I don't have any relationship whatsoever with them; I just found them online). Replacement of the membrane, as shown in yet another KZread video, was fairly straight forward. It was a bit messy trying to get the old adhesive off of the plastic housing. OnceI did that, laid down the new membrane with its self-adhesive back, and reconnected everything, I was back in business. The unit now works just fine. I just did it this morning, so I'll check back if, for some reason, it fails again.

Just had this September 21, 2020, on my Samsung microwave bought in 2013. Standing in the kitchen, all of the sudden the exhaust fan began running and about after 7 seconds or so, it turned off and showed the SE. Watched this video within seconds and then it took me less than 5 minutes after that and it was reassembled and working again. Thanks from 7 years in the future!

we were contemplating a new microwave, when i checked out the SE (5E) code search and was directed to your site and video. Thanks Joe you saved us an unnecessary purchase. it only took few moments of my time and we were back in business. Thanks for the lesson Joe!!

August 25, 2013 - your fix is AWESOME. takes about 20-25 minutes, great video, easy to follow, and we now have our working microwave back. Thank you

Hi Joe, this procedure worked for my April 2010 unit. It was presented methodically at a nice pace with high-quality narration. The eraser did a great job on the contacts. THANKS!!!!

I too received the dreaded SE error code. So happy I found your video. I was prepared to buy a new microwave if I had to. I followed your clear directions and cleaned the ribbon cable with a pencil eraser put everything back together and it works!!! My husband and son were very impressed and frankly so was I! It took all of 7 minutes from start to finish. Thanks so much for sharing your wisdom... ;)

Excellent instructions Joe! Worked like a charm! Can't believe how many of these appear to fail! Definitely saved many folks expensive repairs and/or landfills of needless microwaves! You are a hero!!

Called the appliance repair place, described my problem, $145 to look at the problem, $188 for the replacement key pad. Watched your video, clean the contacts with denatured alcohol, reassembled, microwave now working. 8 year old Maytag Microwave now up and running. Thank you for this well done instruction video.

Before watching this video out of pure curiosity, I had just taken the exact steps that are outlined in the video simply because it made some sense to me to try, and I'm glad this video backs up my idea. It worked for me so far. I have owned my mircowave for nearly 5 years, and this is the second time I have had the same issue. The first time I had the panel replaced, and despite the fact that I have a protection plan through which I can get another panel at no cost, it was worth a little tinkering to understand if anything can fix it besides replacing the entire panel. Nice video!

Thank you, Joe, for posting this great how-to video about fixing Samsung microwave displaying "SE" code. It was very easy to follow (even for me), and - to my pleasant surprise - I was able to fix my old SMH1622W unit with SMH1611W/XAA ribbon. I didn't have to buy a whole new microwave, or even a new SMH16 control panel ($100) after all. I'll continue to monitor how long this cleaning fix will last (& simply repeat it, if/when it happens). Thank you so much!

Thank you for the video. My Samsung microwave model SME1816s has the error message “SE” whenever I steamed cook something longer than 20-30min on the stove. I realized I watched your video almost a year for the same issue. It works every time! Thanks a million!!

Have done this twice to my Samsung over the last 10 years and it worked both times. Thank you for a clear and effective bit of troubleshooting!

Thanks Joe, super easy AND it worked! I was really bummed at the prospect of taking the unit down OR spending a lot of $$ on a repair guy. You rock!

Best how to video I've ever seen on KZread, thank you for taking the time to make this and do such a great job with the camera and descriptions!!

Thank You, Thank You Thank You!! Searched high and low for this part for my Maytag microwave from 2007. No one makes it anymore. :( I followed the directions precisely. I also, carefully used Electronic Cleaner. Put everything together and it worked! Great video and very thorough. Love how we can self-repair when the community shares!!

Thanks so much for this video. We have a Samsung over the stovetop model which is about 18 months old. Ours has all the controls in the door. We were cooking pasta on the stovetop with steam condensation happening on the microwave. I called Samsung and arranged to have it serviced but Samsung told me I would have to cover the cost as it was out of warranty. ($99 just to get a technician to come out plus labor and parts). After watching your video I called Samsung back and argued with the rep armed with the knowledge that it was a known problem and my unit was less than 2 years old. They argued to fix it under warranty “one time”. The technician showed up and stated he needed to order a new door and keypad to see which resolved the problem. The service outfit also told us there would be a $50 charge if the unit had to be taken down to repair it even tho Samsung was now paying for parts & labor under warranty. We are now waiting for the parts to come in. This experience has soured us on future Samsung products. Why would you sell a over the stovetop microwave with a known problem of simple steam causing a failure? And then try to stick the consumer with the repair if out of warranty. I will never buy anything from Samsung in the future after this experience.

Excellent video. My 12 year old samsung microwave got the dreaded 5E error. I followed the video and now I've got a cleaned-up and working microwave. Thanks Joe!

Just now had that problem with same make and model of microwave. Did exactly what you had shown in your video and now the keypad works like new. I was furious when I couldn't get answers on addressing the 5E code, but you made my day with this video. Great job!

Joe Devlin...I truly appreciate your video. I'm trying to become more handy and when I find a DIY video for a project that makes it so simple, it definitely helps my confidence. Thank you so much for recording and uploading your experience. I'm sure that it's also helped a lot of others that didn't take the time to respond.

Joe, just wanted to thank you! I woke up this morning with my whole family coming over for Sunday dinner, and the dreaded SE code showed up on my microwave. Viewing your video, I was able to fix it in less than 15 minutes! Thank you so much!

Thank you for putting this video together. My Samsung is 5 years old and went down this week. I followed the instructions in this video and so far it's as good as new.

I called Samsung and told them I was getting the SE error. I had to email them a copy of the receipt of my 3 year old unit. No questions asked, service call scheduled and will be fixed under warranty. Good on Samsung for taking some responsibility for what other manufacturers would have run from!

Joe, Thank you! You saved me at least $100 on a new microwave. I cleaned the ribbon cable contacts with a pencil eraser and it now works perfectly. No more 5E error. And it only took 10 minutes thanks to your awesome video.

Fantastic video production: KUDOS! I followed your instructions to the letter, and - despite all appearances that my board was fairly "clean" and intact - your procedure DID restore my micro to operational status! Used alcohol on Q-tips to clean my contacts, and all components... and even though it's one again working, I didn't cancel my order for the "assembly control panel" (which I acquired for $53.73 including priority shipping) - due to the fact that my board smelt substantially of burned ozone... and I suspect certain components are on the verge of failure. Still-in-all, it's wonderful to have it back - even though it may be only a temporary respite before complete failure (the replacement will arrive next Monday (today's Thursday)! Thanks, ever-so-much for your thoughtful, thorough explanation and video!

I just triedyour technique and it WORKED! Thank you for the clear and easy directions. I took pictures with my phone to remember where all the connectors went. Thank you.

Joe, Wonderful video. Love how you walked us through each step. One interesting thing about our microwave, which just started displaying the dreaded 5E or SE code, is that we never actually installed it above our stovetop. Other projects got in the way, and we ended up just using it on a countertop, awaiting me to install it above the stovetop. Anyway, even though ours has never been exposed to steam, etc., we still got the error code. Samsung should figure this out once and for all.

my display went on our 1.5 year old samsung. i bought the replacement panel knowing i'd find a video... Joe Devlin, you are the man

We just had this issue with our 7 year old Samsung microwave, and this video was extremely helpful. We followed the instructions and all is good with our microwave again!! Thank you !!!

Thank you for publishing this video for the Samsung Microwave Model SMH9187 5E error code, my unit failed at 4 years old. We are a heavy user of the unit, ie, most of our cooking is done with this microwave with no problems. I took off the control panel as suggested and cleaned the connectors with a good contact cleaner. Reassembled and it worked, but only for a few minutes. Removed the control panel again and went back to the ribbon cable, the most suspicious connection. The contacts on the cable were a dark gray in color. The contact cleaner hadn't worked. Then I used the old "Pink Pearl" eraser and buffed the contacts. Amazing, they were bright shinny silver when finished. Reassembled the control panel and it's worked ever since (at least two weeks now under heavy use). The issue appears to be that these ribbon cable contacts, which should have been gold plated like the connector are not, and therefore, in the environment to which they operate just corrode (a resistive surface compound of some sort). A major design flaw by Samsung. Good luck to the next reader, there is hope.

Thank you so much! After my mom's microwave started doing this, I called two local repair shops and neither of them would work on microwaves anymore. I was all set to give up and buy a new one, but after I found your video, I was able to fix it in ten minutes! I only cleaned the ribbon cable (I had to use a bit of 90% rubbing alcohol on a q-tip) and I did a quick test and sure enough, all good. Thanks!

Joe ~ You're a lifesaver. Replacing a microwave right before the holidays was not something I was looking forward to doing. Thought I'd give your fix a try before beginning the hunt for a new microwave, and much to my surprise I fixed it. Note: To those who tried it once and it still gives you the 5E error, be persistent and try one more time like Joe recommends. The fix took for me after the second try.

Joe, you are brilliant! We were just getting ready to go out to buy a new microwave when I saw your fine advice. I cleaned the contacts with isopropyl alcohol and also sanded the one exposed contact. The microwave worked again immediately. Actually, this was the second time for this issue. The first was while it was under warranty...they replaced the key pad. However, I will add this: DO NOT BUY SAMSUNG APPLICANCES. Last year we had three of them fail at the same time...1) the microwave (repaired under warranty, but failed again last week); 2) our DVD / VHS recorder / player, which they refused to fix even though it was still under warranty (They actually said: "Your warranty is active but will be expired by the time you get the product back to us, so we will not fix it free."); and 3) our new Samsung washing machine. The washing machine was the biggest problem. We ended up having no washing machine for 13 weeks! They kept sending repair guys with the exact same parts (4 times) and the exact same failure kept happening. I have a business associate in Korea who used to work for Samsung and does business currently with them. I sent him a flaming email about the washing machine and told him to get it to high level executives at Samsung. He did so and the next morning we got a call from the office of the president of Samsung USA. Ultimately they took away the existing lemon washing machine and replaced it with another. So, I say to all who read this, DO NOT BUY SAMSUNG APPLIANCES, or any other Samsung products. As you learned with your microwave, it was a known problem to Samsung. That is likely the case with my other crap Samsung products.

I can believe how simple this was and it worked! Thanks for making this video, it is very much appreciated!

Heard the beeps, saw the 5E flashing, thought "CRAP!' Searched for a fix thinking it would be complicated and lengthy. Found your video (first search no less). Thought, "no way, too easy." Microwave works, after 10 minutes. Easy-shmeazy fix. THANK YOU....

Just followed your EXCELLENT step by step instructions. Wow, you nailed it! You saved us a lot of time and aggravation, and we are in your debt. Many thanks!

Awesome video, thank you!! I did what you said on my Samsung SMH9151STE microwave and it worked great. It took me all of five minutes max to clean all the connectors with a pencil eraser and a can of air to blow them out and it appears to be fully functional again. Thanks again for taking the time to post this! Four years later after your post and still a helpful video!

I just did this on mine that had that dreaded error code. What I found was that tape-like connector had a lot of grime built up. Used the suggested pencil eraser and some rubbing alcohol and was amazed at the gunk that came off. Plugged everything back in and reassembled. Plugged back into the wall outlet and it freaking Worked!!! Thank you soooo much! A new board is around $100 and a new microwave is 3 times that! You saved me so much!

Worked like a charm! I followed the directions as presented. This is by far the best video explanation on how to fix the dreaded SE error message. Thanks for saving me some $$$ on having to fix it. So far so good!!

Thank you so much for taking the time to make this video for us! It paid off big time in that I don't have to shop out and pay for a new POS to replace this one. Thanks again, and Cheers!

Excellent video. I just finished fixing my Samsung microwave. The entire process took about 15 minutes and it cost nothing! Thank you!!!!

Thanks, i followed your instructions and the microwave is up and running again. i always thought the microwave over the stove was a bad idea esp when i have pots of pasts going and i'm watching all the steam go up and into the control panel lol

Mine quit working about a year ago, and I put it in the back room, decided today to try to fix it, found your video, and noticed you said samsung may be fixing them for free, called Samsung, and sure enough, they will be sending someone out to fix it, so I'm putting it back over my stove, thanks for the info, I would have never thought to check Samsung without your help.

We followed the steps in the video to access the circuit board, then used the paper between the ribbon fix shown in another video, worked perfect and only took 5 minutes! thanks, saved us from having to buy a new unit or having to wait for a repair from the company.

Hey, followed the video and 10 minutes later the microwave works again... it's been about a day since the repair and all is well. The video is super detailed and has definite production value... Thanks for the help!

This worked like a charm! Thanks so much for sharing this information - it only took about 10 minutes and we're back up andrunning. Thanks!!!

I brought my microwave overseas, where there's no Samsung assistance. I could fix it following your instructions. Thanks a lot for sharing!!

We did just exactly as the video described and had our microwave up and running in about 20 minutes! Thank you for an excellent video that was short, sweet, and to the point. I will update if I have any future problems. Thank you!!

You are the man! We couldn't afford a new microwave right now, and now we don't need to! Thanks for taking the time to post this video!

Thanks Joe! Cleaned it the way you said, working now and if it quits you gave good info on replacing the keypad and not the whole microwave! Thumbs up!

Thank you for posting this video. I have the Samsung SMH9187 microwave, had the -SE- error six months after purchasing the microwave. Samsung sent a tech who replaced the entire control panel assembly under warranty. The problem returned about one year later. I was just about to buy a new microwave when I found your video. I cleaned the keypad ribbon cable contacts with a pencil eraser and this fixed the problem. No more -SE- error! Thanks!

FANTASTIC video, very well done! I just followed your procedure and my microwave is up and running again. I'll update if I have any problems, and like someone else already said, why can't all videos be done this well? Thank you!!!

Absolutly worked. I didn't even really need to clean the connections. I pulled each one and re-seated them. Working so far, we'll see how long it holds. Thank you for this video.

I just wanted to thank you for your video, I got that 5E code and with you help I was able to correct it in under 20 minutes. Let me tell you without your video I would have had to call a repair person.

Thanks Joe! This happened to me a few years ago and paid to have it replaced. Tonight I just got the 5E error code and looked it up on pc and watched your video and followed your directions and it's now working again! I did notice that the ribbon looked much better after using eraser. Again, great video and Thanks!

This is GOLDEN! Thank you so much for uploading this. I will take the same route and post again how it went. I have the same problem with my microwave, and yes, it's out of warranty. Nothing on the display panel works, and it followed the exact same course as your microwave in the video---flashing the SE code. Can't wait to try this out!

Great video! Our micro was beeping at around 3am and woke us up. Went back to bed and found this video. In the morning I did what you said and the micro works like a charm. Thanks! By the way you have an excellent speaking voice and was one of the most detailed tutorials I've seen in a while.

Outstanding!!! With your help, I fixed this SE issue I had in 10 minutes. It took longer to find the right screwdriver and pencil eraser to clean the contacts.

Thank you so much. I bought a new microwave and was getting ready to install it when I found your KZread. Fixed it in 15 minutes. Saved hundreds of $$.