EA's refund policy is called "Great Game Guarantee". Now that's hilarious. Show your support on Patreon.com/YongYea or PayPal.me/YongYea, and you can also follow me on Twitter.com/YongYea for the latest updates. TOP PATRONS [CIPHER] - Ian Taylor - FIFTHGRADE - Sorajima - Thelionsam - Shawn Duane Cottrell [BIG BOSS] - BobaFett912 - Daniele Andreuzzi - FreedTerror - Solid Jake - Vin Giorgio [BOSS] - Patrick Huff - Time Dragonlord - Alex Moretti - Joe Hunt - Patrick - Zander Rose - John A Perez - Jonathan Ball - Michael Redmond [LEGENDARY] - centrevez vectra - Gerardo Andrade - Ryan Daniel Brown - Michael P. Reid - David Doty - Mark Taylor - Prismat Dragoon - Darien Cunningham - Princess Stabbity - Jake Betts

@hYBRYDcOBRA

5 жыл бұрын

YongYea hey Yong, make a video about the new Alien: Blackout game

@KrissKross778

5 жыл бұрын

The year just started and gaming companies are already starting off bad

@Blood-PawWerewolf

5 жыл бұрын

YongYea there definitely is a widespread issue with digital refunds across gaming and not just EA and Bethesda. The laws haven’t been updated a decades and the systems have been exploited like if it is the Wild West.

@gabecap.571

5 жыл бұрын

I know you probably have a lot on your plate, but I wanted to know if you could talk about the new console called "Monster Box" I think? Happy New Year!!

@user-pf3tx6xq7t

5 жыл бұрын

Watch BLEACH there is monster from death stranding!

"Can I return this"? EA: No I can't accept that. "But I'm following the rules!" EA: Oh, I meant I don't want to accept that.

@TaranTatsuuchi

5 жыл бұрын

"I have altered the bargain, pray I don't alter it further..."

@andulasis6283

5 жыл бұрын

I dont buy any EA games or games related to EA ever since they deleted the game that cured my depression. Battlefield heroes Simply bc they wanted more money. They did make money with the game but not as much as they wanted to

@TaranTatsuuchi

5 жыл бұрын

@Dimitri M ( v^-゜)♪

@jora1339

5 жыл бұрын

You should add another line by the customer saying "oh..you know that's ok. I like getting fucked in the ass. I'll be sure to preorder the next sequel"

@drmayeda1930

5 жыл бұрын

Me: "I'll be contacting the office of consumer protection, the better business bureau, and the ripoff report and send them everything I have, you can explain it to them. Oh and YOU HAVE LOST A CUSTOMER, I'M NOT BUYING ANYTHINGVFROM EA AGAIN!!!"

EA: how can we start 2019 off right? *EA STEALS MONEY*

@PrimaveraVills

5 жыл бұрын

Angery - Is that a Telltale Games reference?

@zuzoscorner

5 жыл бұрын

EA new year resolition : "make more money at hte expense of our costumers"

@ed_thane8162

5 жыл бұрын

Can't spell steal without EA.

@o.o6104

5 жыл бұрын

@@ed_thane8162 stolen comment

@carlospinto5845

5 жыл бұрын

Haven't bought an EA game in years. As per any big company, they lost my trust years ago and I won't support them. I hope Anthem burns. Down right deceitful at what has happened here.

Hey Yong, love the show, wanted to add my 2 cents as a former EA Support Rep... I got hired to EA Support in the lead-up to Battlefield 3. I thought it was going to be an amazing, life-changing experience (give me a break, I was young and naive). It most definitely was not. Most of the people hired meet one requirement..."can you, for the most part, speak in complete sentences?" I, as an avid gamer at the time, was dismayed by the amount of people hired that didn't games, nor had any "technical" experience. The training was abysmal. We were trained on one ticket system, but during my first day on the floor we switched to Salesforce. I had a crash course in Salesforce training and was sent back out there. I'd say I had about 2 hours of experience with the ticketing and chat systems before being put to work. Chat agents were REQUIRED to take 3 chats at a time. So, if people are getting huge delays in responses from agents?...well that's because that agent is literally having 2 other conversations at the same time. Technically we supported "over 1,000 games and services" but never received any training on it. For most issues, I would Google the problem and talk through whatever I found there. Now, most chats I took were one of 3 things...someone complaining about POGO, someone wanting a Battlefield 3 refund (which, at the time, I was happy to give because I was so disheartened and disillusioned with the job), or someone trying to scam/phish their way into getting FIFA for free. However, we were told to give away things like coupons or "unlock all Battlefield guns" for customers wanting a refund to try and keep them. All chats are monitored, reviewed, and discussed with you either during your shift or at some point later in the day/week. Everything you say is scrutinized, and if you don't have 3 active chats, you got called out in front of everyone else. There are so many other ways the job was complete BS...but this comment is running long as-is. I'll end on a positive note. I was actually pretty good at the job (I am a gamer, I understand computers and how to troubleshoot) and kept getting put on the busiest shifts. After about 2-3 weeks of this, in the middle of a shift I stood up, walked out, and handed my badge to the front desk. I met some friends at a bar in Austin (because that's where this support office was) and had a great time. It still is, to this day, one of the most cathartic moments of my entire life.

@superskills1017

5 жыл бұрын

Seems pretty shitty, but I wouldn't expect anything less from EA.

@Jorendo

5 жыл бұрын

Damn, i feel sorry for you that you had to go trough that and had this rude wake up call. I think many of us would loved to have a job in the gaming industry when younger. I know i did, didn't care if it would be working for a publisher or game magazine (yeah those were big back then, websites were on the rise but not massive yet). I applied several times for jobs like you had, never had a reply btw but i guess i lived in the wrong country hehe....still, can always try right? I remember when Battlefield 3 came out. The game had some massive launch problem, for some reason not everyone was able to connect to the servers. My friend, who lived in the same town, and i both were avid Battlefield fans. He was able to get in just fine, i however was unable too. So i did what everyone does, going to the FAQ, try to find my issue there. I was told to write a post in the tech part of the forums. So i did...what happened? I GOT BANNED FOR 5 DAYS FROM THE FLIPPING FORUMS....why? No idea, i did what was asked, i was polite, i wrote down the exact problem, i wrote down that my friend had no issue at all. Gave them my specs and all the info that might been handy for them to find the problem....So for 5 damn days i was unable to contact support on the forums, but the phone number was a international call so to expensive for me back then to call up...yeah really classy way of treating customers. I heard quite a few people got banned while they reported broken things in the games without being these "Hey fuckers your fucking shit game doesn't fucking work you cunts" kinda messages. I guess the Ego was hurt alot or they didn't want anything negative about the game being public during the first few weeks.

@MrIronJustice

5 жыл бұрын

Thanks for sharing man, I really enjoyed reading your story. I worked for several years at an AT&T customer service call center. In my time I was a front line agent, chat support, manager, and eventually trainer. Your story and the one in the video are just par for the course. I avoid customer service if at all possible since my experience. Like you said, most of the reps are not experts in the product/service of their company and extensive training is unrealistic. It also doesn't help that customer service jobs are a sink for the lowest caliber of employee to feed into. And the jobs are so exhausting that even those people don't care about the job and flee as soon as possible. The chatlogs shown in the video seem clear to me, the rep was being told not to provide a refund and do whatever it takes. I saw that at AT&T. Sadly, the front lines act hard ball and try to outlast persistent customers. Then if that customer perseveres and actually talks to a manager, they usually get what they want. The whole process is a tremendous waste of everyone's time. But this way, the company avoids giving a good amount of compensation.

@Outplayedqt

5 жыл бұрын

Thanks for sharing your story dude. Super curious about the “unlock all Battlefield guns” part of a customer wants a refund. Would appreciate if you expounded on it

@michaelgamers4587

5 жыл бұрын

​@@Outplayedqt Normally you have to complete a certain mission in order to acquire / unlock those weapons, for us to keep the player, we have this offer before.

'I want to talk to a Supervisor' 'Okay, okay...' *sparkle effects, quickly puts on Groucho Marx glasses* 'I'm the Supervisor'

@professorhaystacks6606

5 жыл бұрын

...The rep being the Wwwizzardd would make too much sense.

@galestar6481

5 жыл бұрын

Hahaha thats exactly what i was picturing as i read the "supervisor" chat

@kenshigo3833

5 жыл бұрын

fun fact, they will deny that request. tried it before, no chance to talk to a supervisor!

@Bladezeromus

5 жыл бұрын

Shit's like the Grey Fox's cowl.

@_jazzypants7321

5 жыл бұрын

Wait a second...the glasses...CLARK KENT IS SUPERMAN ?!

You can’t spell steal without EA

@ooze1982

5 жыл бұрын

Ooh I like this game. You can't spell.... Tea Seal Sea Teal Eat Seat ... Without EA 😀. Did I win?

@SidewaysN

5 жыл бұрын

stEAl, it's in the game.

@donb6897

5 жыл бұрын

@@ooze1982 you win NOTHING. GOOD DAY SIR

@vietimports

5 жыл бұрын

nobody forced you to buy their garbage. might as well have just lit your money on fire

@wesleyscott1633

5 жыл бұрын

This joke is old as hell but they deserve jt

First mistake was buying from EA Second mistake was trusting in EA customer support Third mistake was thinking EA cared for him

@Possiblekim

5 жыл бұрын

The first is also the biggest mistake.

@ZelosSama

5 жыл бұрын

As the redditor pointed out , its more to bring their mistreatment of customers to light that he continued to try and reach for them. I dont think the 2nd and 3rd was a mistake .... he knows they cant be trusted and he knows he is not important , and he is making this known to a wider people and like he said , hds trying to contact the european union to call them out on there BS

@FaeryChylde106

5 жыл бұрын

true

@adamgray1753

5 жыл бұрын

This really is showing that EA and Bethesda both at least are scam artist gaming corporations. What a major tragedy seeing how great both companies used to be... long... long time ago.

@FrostyWheats

5 жыл бұрын

This shit has been happening for years

Not even EA wants this game. They are like "No, you can keep it!" 😂

@shaynec1389

5 жыл бұрын

😂😂

Bethesda: we provide the worst customer service. EA: hold my beer

@bobleeroy4346

5 жыл бұрын

That's got to be one warm beer the way they keep passing it around.

@jeremyabbott4537

5 жыл бұрын

I dunno, doxxing all your customers is still worse than this.

@dracoinsanity

5 жыл бұрын

The main difference is we've basically expected this kind of crap from EA for years, but with Bethesda it came outta' left field with one huge middle finger to the fans, made of numerous blatantly stupid issues, in the shortest time span imaginable for one shitty game. lol But I agree that, perhaps, EA is just trying to maintain their reputation as the WORST of the gaming companies, and they have their work cut out for them these days. :P

@Culebrunch

5 жыл бұрын

Lmao

@UltimaKeyMaster

5 жыл бұрын

Bethesda downed the entire beer in one shot, so EA decided to pay for a new one and pretend it was the same beer.

THEY LITERALLY CREATED A NEW ACCOUNT CALLED "SUPERVISOR" TO GET RID OF HIM LMAO.

@OptimisticSociopath

5 жыл бұрын

The new level of low

@saadhero9107

5 жыл бұрын

😂

@cgonzalez1189

5 жыл бұрын

Correct me if I'm wrong, but in any business, supervisors barely have any power...

@dabajabaza111

5 жыл бұрын

@@cgonzalez1189 I believe they are responsible for those who they supervise.

@cgonzalez1189

5 жыл бұрын

@@dabajabaza111 yeah I mean I know they have the title supervisor but I don't think they have any power outside of that. Should have specified. Sorry. Lol Like they can't really do much other employees can't. The supervisor has to go to the manager a lot.

Stop. Buying. EA. Games.

@safersephiroth943

5 жыл бұрын

mythgraven waaaay ahead of you lol

@desmondsolomon2809

5 жыл бұрын

But this time..... it’ll be different

@psychotheoutlaw4910

5 жыл бұрын

@Casher59 Yeah, I just picked up PvZ Garden Warfare 2 for 5 bucks. Only got it to play with my bro and cousin. This is my first EA game I bought.

@thatrandomcrit5823

5 жыл бұрын

I never bought one. I always pirated them

@owciii

5 жыл бұрын

@@thatrandomcrit5823 I don't even bother doing that! Well mainly because the only EA punished game I would buy was Sim City and RIP that series, thanks EA!

Pirates = 1 Paying customers = 0 I'm not advocating pirating everything, but some companies simply do not deserve your money.

@gogista

5 жыл бұрын

It's actually: Pirates 2 Paying customers 0 Because of how much DRM crap EA tends to put into their games.

@The.Jimmyboy

5 жыл бұрын

I don't even see the point in pirating shitty games.. I mean, I tried Mass Defect: Down Syndromeda for free but no matter how hard I tried I just couldn't get into it. My friend who liked it (he likes every game ever made except the ones I love) said "give it a chance, it gets better" but damn that game was way too boring and half assed. After three hours I couldn't take it anymore.. I didn't expect anything at all and was still let down, like.. Dafuq? Same goes for a lot of other EA games I guess.

@Dsonsee

5 жыл бұрын

Pirating games is the most ethical way of dealing with AAA game companies. And remember that "it hurts the developers" is bullshit when they're the ones that treat developers the worst

@serfillustrated4018

5 жыл бұрын

They may not be deserving of your money. But you aren't entitled to steal there products. The pseudo morals you people have to justify stealing is embarrassing.

@amiga4life837

5 жыл бұрын

@@serfillustrated4018 I haven't spoken to an NPC (outside a video game) in ages, this is really exciting! A woman needs a man like a fish needs a bicycle! Israel has the right to exist! Orange man bad!

It is literally the "computer says no!" scheme. Yesterday's joke is today's business practice.

@MrBizteck

5 жыл бұрын

Aww man I read your comment in 'that' voice 🤣

@captainflowers748

5 жыл бұрын

That show (show?) was funny, good times.

@aquablue666

5 жыл бұрын

Хрюн Моржов When r/softwaregore becomes business practice 😹😹😹

@Leetgrain

5 жыл бұрын

@@captainflowers748 I want bitty!

A fire starts at EA headquarters EA calling 911: “We need help! There’s a fire!” Me: “Did this fire occur within the past hour?”

@pheonixshaman

5 жыл бұрын

I fucking wish that would happen

@HCUhardcoreUnited

5 жыл бұрын

Technically no as it started at 4:59pm at the end of the work day. So because it's technically within the last hour errm sorry nothing we can do.

@l-shadow1775

5 жыл бұрын

That will $60 for us to even help u EA

@TurbonizeR

5 жыл бұрын

We can send a truck to you. But water costs extra. Also you get 1 fireman for free. Want more, then you gotta pay. Also Using the siren and horn will cost extra. And please check our catalogue of cool accessories and outfits that our firemen can take with them. Extra charged ofc.

@l-shadow1775

5 жыл бұрын

@@TurbonizeR XD

Jesus this was hard to listen to. I felt the rage of that user. EA should just burn to the ground.

@EurynomeEclipse13

5 жыл бұрын

I hope so because I’m bored of it

@NimbleBard48

5 жыл бұрын

Just listening to this makes me angry.

@gdwnet

5 жыл бұрын

It's not just them, there are many companies who script out support to the point that they make it as hard as possible for customers to get any refunds.

@Ninjalox2

5 жыл бұрын

EA is a scam in disguise

@countzero1136

5 жыл бұрын

@Kevo Walker: If you want to destroy EA (and let's face it, who doesn't?) then all you have to do is to stop buying and playing their crappy products. If everybody who has had enough of EA (and let's face it, who hasn't?) stopped playing and buying their games for just ONE MONTH, the company would totally implode. We tend to think of these big companies as our corporate overlords, but ultimately, it's us, the players. who have the REAL power, because we have the power to say NO to being constantly screwed over by these greedy shysters.

Stop buying EA games. They'll eventually be born again, or they will fade to nothing. Either way, problem solved.

@Galiant2010

5 жыл бұрын

No, pirate them. That way you can still get whatever they put out as a benefit while not actually supporting them. Eventually you won't have the option of anything to pirate, but better to not deal with their inconvenience at all while still getting some benefit.

@abadenoughdude300

5 жыл бұрын

Why would I pirate the crap they release? Apart from doing it for the principle of it.

Trying to refund your game to EA be like: "EA, I've come to bargain"

@Chizuru94

5 жыл бұрын

This comment made my day :') But seriously, you're right.

"You can't spell STEAL without EA"

@onyxi.x5777

5 жыл бұрын

- god

@CanadianBlaze137

5 жыл бұрын

you can't spell DEATH without EA

@mackercunningham6998

5 жыл бұрын

Play the X files theme

@Vince-Iaboni

5 жыл бұрын

To be fair there is a lot of words that can't be spelled without ea

@mackercunningham6998

5 жыл бұрын

@@Vince-Iaboni shhhhhhhhh

STARVE THE BEAST, STOP BUYING GAMES, PLEASE

@Krenisphia

5 жыл бұрын

Unfortunately EA's games appeal to the casual gamers who have little to no knowledge of these things. Thus EA will continue to be fed.

@jonatanrodrigues3658

5 жыл бұрын

@@Krenisphia Holy shit you are right!

@KazumiKiguma

5 жыл бұрын

@@jonatanrodrigues3658 That doesn't mean blame them though, they have no reason to seek that knowledge since it's not their primary hobby or anything like that, kind of like how I have no knowledge of various cars despite using one almost every day. Not saying 708914 is blaming them, but I can totally see people using their comment for that.

@jonatanrodrigues3658

5 жыл бұрын

@@KazumiKiguma I agree with you, we all were casuals at some point. unfortunately EA will still use the casuals and new players on their schemes, they can only see dollar signs where people used to be.

@franciscoromero5122

5 жыл бұрын

708914 Sports Games

To me it sounds like "We can't give you €15 back because Andrew Wilson needed his special powder again".

@dustin628

5 жыл бұрын

LOL

@SENPAI.Popaii

5 жыл бұрын

ahahahah

The best way to deal with this kind of thing is by going through your bank. Dispute the charge, fill out the form, include any pertinent information - i.e. the screen grabs of chat, then let the bank handle it. This is how I got my refund for Fallout 76' after they stopped allowing refunds. It takes time, but you don't need to do anything after you file for the most part. As long as you meet the business in questions refund policy (which this person clearly did), they have to give you the refund, this is required by FTC law. They generally won't argue with a bank, and certainly not for 15 euros. This person wasted far too much time on this process. Once EA said they wouldn't give them a refund I would have just filed a claim. Another option is if the company you have a dispute with is located in the US is The Better Business Bureau. This should work even if you're located outside the USA. Again, go to the website, fill out the form, which takes about 10 minutes, then wait. They handle everything for you. As long as you're in the right you will get your money back. Bottom line is; you're not powerless against companies like EA, Bethesda, and Blizzard, etc. There are people who will fight for you, for free. Use them.

@whytho1690

5 жыл бұрын

They mentioned in the post that after a certain point, this was less about the money and more about the practice/principle.

@TirpitzLuminare

5 жыл бұрын

@@whytho1690 No, I get it, not being about the money, its the principle of the matter. But why waste that much time when you don't have to and actually get some results? You will rarely win alone, which is why I posted what I posted. Seriously I could see EA giving this guy the run around indefinitely. I never went to the Reddit thread to look at what happened. I just wanted to inform the viewers here that there are options. Not everyone knows that you can actually dispute a charge with your bank. Not everyone knows about the Better Business Bureau, especially outside the USA. I wanted to let people know that there are options for them if they find themselves in a similar situation as this person. I know there are countless people still waiting for a refund for Fallout 76'. This is how you get said refund. The more people know about these simple ways to protect themselves from the shady ass business practices of these types of greedy companies the better. The more claims against them they get from the Better Business Bureau the better, that shit adds up, and it ain't good for companies that screw over customers on a regular basis.

@whytho1690

5 жыл бұрын

Fair enough. Wasn't entirely sure if you remembered the bit I mentioned, which is why I commented. But it's a good idea to let people know about alternative resolutions to disputes of this sort, and I didn't compliment you on doing that. So thanks for the info. ( ´･ω･`) b

@TheFrio937

5 жыл бұрын

My bank tells me, Work with the company.

@TirpitzLuminare

5 жыл бұрын

@@TheFrio937 Then use the Better Business Bureau. Also, change to a better bank.

Its pride and accomplishment that drives us to steal from our customers

EA, was all this bad press really worth 15$? Looks like they messed with the wrong customer. Hopefully this will force them to streamline the refund process like steam has done.

@sambalekouy7298

5 жыл бұрын

EA: I'm not -gay- saying we're losing billions of dollars, but 15€ is 15€.

@NovaFrederick

5 жыл бұрын

If anything the 15€ makes it only worse that EA is going so far for that low of an amount

@AAhmou

5 жыл бұрын

Why make thousands of dollars when you can make 15$?

@bacterialkahn2937

5 жыл бұрын

Not....

@wolf_da_king-5137

5 жыл бұрын

@@AAhmou a thousands more than 15 numbnuts hahaha

Hell has a better refund policy than this

@sheriffaboubakar9720

5 жыл бұрын

Khalid Faisal At least Gamestop will give you back some pennies...

Never buy EA games. It isn't that hard.

@daethalion1725

5 жыл бұрын

Exactly this. I had a debacle with EA customer support way back when Dragon Age: Origins was one of their top titles. Haven't bought an EA game since. If they aren't willing to demonstrate goodwill to their customers, why should any customer be willing to show them loyalty?

@bullylowenthal2683

5 жыл бұрын

Plus Ea doesn't have any good games out there and easy to avoid.

@martinsgakke

5 жыл бұрын

I follow this rule. After what happened to Warhammer online and Mass Effect 3, never again will they smell one dollar from my pocket.

@qorrymarzuki

5 жыл бұрын

Some games are worth and allowed to be pirated, EA games for example.

@KerbosYT

5 жыл бұрын

It is morally correct to pirate any EA game.

“Don’t live up to reality” Just like EA stocks lolololol

@kyotheman69

5 жыл бұрын

BURN BABY BURN!!

I love the origin store so much. Its like a premade blacklist of games to avoid that I don't even have to compile myself.

@ayanmvr7289

5 жыл бұрын

lol

@yudistiraliem135

5 жыл бұрын

You’re fucked if you use origin since they put in clause that they can and would delete all your galleries if you do try to get your money back like doing charge back via paypal or cc company. Buying games via origin pretty much giving them liscence to screw you in the back.

@Gearshifta

5 жыл бұрын

Well said

@-aleeke-2526

5 жыл бұрын

@@yudistiraliem135 screw you in the back? You ment butt right? EA screws in the butt.

@StarlightFromAbyss

5 жыл бұрын

Bwahahah) XD

Original EA representative: *Looks in the mirror* "Look at me. I'm the Supervisor now."

Feels good to be boycotting EA, 6 years and counting now.

@dwrabauke

5 жыл бұрын

Sure as hell does. Fuck EA.

@TheFrio937

5 жыл бұрын

2007 was the last time for me.

@leonardortega9722

5 жыл бұрын

2008 for me and it just keeps getting worse.

@sheriffaboubakar9720

5 жыл бұрын

darkholyPL Holy fuck, EA was like this back then?

what's funny is that we are not the customers anymore. The Stockholders are.. We are being farmed. We are the resource and commodity... NOT the customer.

@Daccura

5 жыл бұрын

Pretty accurate.

@XytaVuramee

5 жыл бұрын

Psycho Tech Where are the likes for this? This is very true

@5daysastranger

5 жыл бұрын

Then stop buying their shit, it 's literally shit.

"Great Game Guarantee" by EA. Best joke of 2019 so far

@cambreaKer

5 жыл бұрын

april fools came earlier than i expected

@SharinganMaster24

5 жыл бұрын

Is this some sort of early April fools joke?

@Rekhan4242

5 жыл бұрын

This on top of the Alien Isolation sequel, WTF games industry! Why are you doing this?

@Nemes_memes

5 жыл бұрын

Man honestly, it's not even surprising enough to be a joke. Countless times, over and over again EA has proven 3 things: 1) They don't give a fuck about their customers 2) They don't give a fuck about their games and 3) They only want your money. The biggest joke, is that people buy things from them, and then make videos like this as if they are surprised they are being treated like shit.

@kenshigo3833

5 жыл бұрын

you say it like it could be topped!

I miss physical copies of games. I could resale it and try to salvage some money

@machomaamtrannysavage3511

5 жыл бұрын

Even better is Steam. Don't like it get ALL your money back. I have returned about 20 games so far and have never be denied.

@MarcoFerrari179

5 жыл бұрын

What do you mean you miss physical copies? Almost all games are still available physically except for indie games...

@kenshigo3833

5 жыл бұрын

@@MarcoFerrari179 console, yes, but on steam (which is what he talking about i guess, or others like gog epic etc) not

@History507

5 жыл бұрын

Feed The Crows in before someone says how bad piracy is and why you can't use it under any circumstance.

@Brunnen_Gee

5 жыл бұрын

@@MarcoFerrari179 that isn't true. The few that still do make boxes for pc games rarely even have a disc in them, more often than not it's just an empty dvd box with a paper or sticker in it with a link to where you have to download the game.

the real question is why do people still buy stuff from ea at all

@abadenoughdude300

5 жыл бұрын

Not only buying their games but feeding them lootbox money. "Idiots" doesn't even begin to describe this.

EA: were the worst company BETHESDA: hold my beer EA: hold my keg

@chrism1966

5 жыл бұрын

Next week BETHESDA: hold my beer truck

@d00mj8

5 жыл бұрын

Following week EA: Hold my Keg factory.

@ronald7795

5 жыл бұрын

Activision: hold my beer genie

@MrMrdeath123

5 жыл бұрын

Capcom: Hold my Ads.

@ed_thane8162

5 жыл бұрын

Konami: hold my sake.

You know what this reminds me of? Classic scammers. Speak bad English, repeat the same vague phrases, send the person back and forth through departments when it's actually the same people... It's, like, the _exact same._

@viktoriyaserebryakov2755

5 жыл бұрын

Isn't that every IP ever?

E.A. still in competition for worst "game" company ever.

@TheFrio937

5 жыл бұрын

They are killing it. When they beat activision in the US they take on Ubisoft in the international division.

@Mystipaoniz

5 жыл бұрын

@@TheFrio937 Competition is fierce in this field we have to admit ^^ Imagine if they could dedicate their money to actually making good games :o

What did you expect.....its ea. I have a simple and easy solution that will only take a tiny bit of self control. "STOP GIVING EA YOUR MONEY"

Never thought I'd see the terms "EA" and "Negligent" in the same video title, what a plot twist

@Roxas671

5 жыл бұрын

man i can taste the sarcasm from here.

@mch5546

5 жыл бұрын

Ikr, 100% Mindblowing

@Roguephilsopher

5 жыл бұрын

@@Roxas671 tastes like fresh lemons with a hint gin.

@bennycheca9426

5 жыл бұрын

Roxas671 the sarcasm is really strong like aged French cheese

@Savage--

5 жыл бұрын

The sarcasm is strong in this one.

Stop buying from EA. LET THEM STARVE.

@juls9796

5 жыл бұрын

I think I'll buy the next Battlefield game depending on setting and content. Imma be true, if I see a game I like you bet your ass I'm getting it. I'm the realist nigga here.

@KazumiKiguma

5 жыл бұрын

Not gonna happen. More likely plan, get into business, work on getting a job at EA, work your way up over the years, slowly change policies while convincing shareholders that it's just going to get worse because of the bullshit rather than the bullshit being the solution, you should have more than enough evidence for it by then. Alternatively, get rich, become a shareholder, force the change. Both of those are still more likely to happen than them starving, most of their customers don't even know about the controversial shit until it hits mainstream news.

@penaxor

5 жыл бұрын

Won't ever happen.

@jamesanthony8438

5 жыл бұрын

They can't do that, Jerghaal. Assholes all over the world need their latest soccer, football and basketball games just so they can have this season's new faces on them. And now, when they don't get them standard in the $60 games they bought, it seems they're more than happy to fork over hundreds more in hopes of unlocking them with lootboxes. A fool and his money are soon parted. EA has hooked millions of fools onto their products. =(

@ken-yo2hz

5 жыл бұрын

@@genericwhitemale7028 Yeah good luck with that

Another triple a game market crash will happen in 2020 in calling it now...

Wow...this is incredible. I certainly hope this is grounds for legal action.

The algorithm is a time If / Then statement: If person bought "game" Then refund = "No"

@cyphaborg6598

5 жыл бұрын

lol

@genericwhitemale7028

5 жыл бұрын

List retards = new List();

@Psiqu0

5 жыл бұрын

I think it is just a global variable: refund_eligibility = false;

@yourikhan4425

5 жыл бұрын

@@Psiqu0 I don't think there is even a if over a constant in the code. There is probably something like /* TODO: check for eligibility, in the mean time returns false */

@Mysteerie

5 жыл бұрын

if($ea_has_customer_money = "TRUE") {exit();}

Oh EA, you guys just keep on shooting yourselves in the foot, and...it's...GLORIOUS.

@thedarkmantis9143

5 жыл бұрын

They're using a fucking satellite death beam at this point.

@avatareternal3204

5 жыл бұрын

a purple dragon By now, they shouldn't have any feet left.

@VastGameMaster

5 жыл бұрын

What foot?

@knighthawk3759

5 жыл бұрын

Foot? By this time they'd blown off their entire lower torso

@burtbiggum499

5 жыл бұрын

the worst part is it doesnt even matter. the company can live off its sports titles and parents who dont care about games buying their kids these shitty games

Support rep “Amitesh”. Yeah I think I see the problem here.

oh man that Anthem release is gonna be JUICY

I bought subnautica for 20$. Amazing game, no microtransactions. AAA Companies: Please pay 60$ for an incomplete and full of microtransactions game. Makes sense.

@blazingfuryoffire1

5 жыл бұрын

you got ripped off. I got it for free by epic games.

@michaeldavila8627

5 жыл бұрын

@@blazingfuryoffire1 Yep, lmaoo.

@DJKennedy90

5 жыл бұрын

Subnautica is indeed a great game. Only heard one sh*tty thing the devs did since I first learned of the game.

@lukemoreton-powell1424

5 жыл бұрын

DJKennedy90 out of curiosity what did they do?

@clickertankz9394

5 жыл бұрын

@@lukemoreton-powell1424 fired a guy because he wasn't a left winger

Regardless from my previous post, if this goes to court, this man has the odds stack in his favor, as he has photographical evidence, and pretty good counter-arguments to help him out. Hell, I don't even think EA's lawer's would come up with a good excuse.

@HeavyMetalMouse

5 жыл бұрын

Unless of course there's the fairly likely situation where some EULA or similar states that they can 'deny a refund for any reason' or something similar, somewhere in the miles of fine print you have to click through when launching the game. I wouldn't put it past them to require the user to waive any rights or offers for such as part of accepting the EULA, and hey, it's your fault for installing it and not reading it. >.< I mean, it's not like any *more* bad press will actually hurt them in any meaningful way, ever, so why should they care?

@TheGauges420

5 жыл бұрын

@@HeavyMetalMouse because EA is smarter than that. Even if they did put that in the EULA, it's not legal to follow through with it... They cannot take products you own for just no reason, go check out The Quartering/Unsleeved Media, he had his online Magic account banned, and he had money still on his account and stuff, and of course their EULA tries stating they can just get away with doing this, but it's not nearly that simple

@AndragonLea

5 жыл бұрын

@@HeavyMetalMouse In Europe, EULA's regularly get thrown out of court. The rationale here is that the courts KNOW that most people don't read 15 pages of fine print before installing and playing a game they bought, that they often can't read said fine print before buying the title (which is like adding additional contractual obligations on a customer after making a purchase, which means you deceived them) and because many of them don't comply with EU law. As far as the courts are concerned you can "accept" an EULA that cedes your first born child to EA in exchange for playing Starwars Battlefronts, but that doesn't mean EA is entitled to it. The EULA has to conform to the law, not the other way around. You don't often hear it getting that far simply because there's a lot of money and time involved in getting a case far enough along to actually get to this stage - at least not for games that cost 15 bucks. Most people just don't care enough, which is what these companies depend on. They put fraudulent or straight out illegal parts into their EULA simply because A) it may be legal in SOME countries, making it possible to deny refunds there on legal grounds and B) it gives them a bullshit excuse to say no to customers even in countries where this isn't legal, simply because customers almost never take the case far enough to actually find that out. If 999 of 1000 customers blindly accept that they have signed the EULA and the EULA says screw you you don't get your money back, then the clause already paid for itself. That last case they can simply give up on once it reaches legislation and return the money + pay a small fine. As long as it's less expensive than refunding the other 999, they made a profit. In this case it depends on what the judge would think - part of EU law is that the company has to offer some sort of refund policy. EA has a refund policy. They're now refusing to act on it. That, again, could be interpreted as deceptive behaviour (as someone might have bought a game in confidence, knowing they could return it if it didn't work, only to now find out that the return policy they read and that led to their purchase decision is not actually upheld when they actually want to return the title).

@26muca07

5 жыл бұрын

My bigger question is: Why going to court and spend 30.000 euros in bills just because of 15 euros?

@AndragonLea

5 жыл бұрын

@@26muca07 I might be wrong here, but I think in cases like this you can start the proceedings on very little and just bank on the fact that, if you win, the company has to bear the legal fees because they were the ones denying you your rights. It has more to do with the fact that it takes months and months of your time, days taken off for court days, documents filed and correspondence, I'd think.

EA SUPPORT: "We don't have any option to refund this game." Potential customer: "We don't have any option to buy this game."

This is how Lvl. 35 Bosses turn into Lvl. 1 Crooks

*Any publicity is good publicity* EA still think this is true.

@cosseybomb

5 жыл бұрын

That's because it is for the most part

STOP BUYING EA PRODUCTS!!!

@juls9796

5 жыл бұрын

I think I'll buy the next Battlefield game depending on setting and content. Imma be true, if I see a game I like you bet your ass I'm getting it. I'm the realist nigga here.

@-Meric-

5 жыл бұрын

@@juls9796 Finally someone who makes sense lol. You bet your ass I'm still buying Elder scrolls VI if it's fire. I'm not gonna chimp other of games if their other game is shit

@HeavenlyStar12345

5 жыл бұрын

Avoid games from EA, Bioware, Bethesda, Activision, Blizzard, Capcom, Konami and Quantic Dreams

@mysteriousbones1145

5 жыл бұрын

@@HeavenlyStar12345 What did Quantic Dreams do?

@Crisisadvantage

5 жыл бұрын

I’m getting anthem idc if it looks crappier I just love the gameplay

I worked in a telephonic costumer service (for a company hated in my country, that was GREAT) and when your computer refuses to do something, even if the client should get what they want, there's nothing you can do. Also most of the times your superiors are trained to help workers, and not to speak to costumers, that's why you can't put clients in contact with them, that's not their job. Probably one of the worst job ever. I can't be mad at these guys really, I can assure you they wish they could help. I'm so tired of these companies...

Battlefrontstats an third-party company, the company that hosted the servers for EA in Battlefront 1 and 2 returned the money to the guy. And they apologized for the treatment he received from EA employees. And they had nothing to do with the story, respect to them. The poor guys have also been enslaved by EA like Bioware and DICE.

The problem is you forgot to buy the refund dlc

@KingKadem

5 жыл бұрын

And with the refund DLC you gain access to the refund lootboxes with a 0.0001% chance of getting your refund.

@frogbobisaloser8288

5 жыл бұрын

@@KingKadem lol

*>buying EA games backfires* Wew, who could have guessed

@wartome3196

5 жыл бұрын

SilvyTheUnfunnyMeme really? I was planning on getting Origin prime or what ever for $100. Get every game early and an amazing backlog, seems like a good deal.

@penthactussoul9455

5 жыл бұрын

@@wartome3196 Seems like a deal with the devil

@shoulderBirb

5 жыл бұрын

@@wartome3196 are you daft?

@Shadowhunterbg

5 жыл бұрын

Just pirate. You fuck EA that way and they don't fuck you back.

@FredSpade

5 жыл бұрын

@raserianfald "This is why I don't believe in voting with your wallet. There's always another chump..." i c wot u did thar... even if you didn't!

EXCLUSIVE: I have obtained the code for the program that automatically responds to refund requests! if (refundRequest == 1) { print "We cannot give you a refund because you do not meet the requirements."; else { print "We cannot give you a refund because you do not meet the requirements."; }; Such elegant programming!

These companies are taking "hold my beer" into a sport.

I am honestly surprised EA is still around considering there bad policies and games. I don't think I've purchased anything from them in 15 years. Hopefully they'll go out of business soon.

@-Meric-

5 жыл бұрын

And when they do those thousands of employees can finally lose their jobs and go homeless! Fuck yeah.

@SuperHothead14

5 жыл бұрын

Big K seeing how much they make i doubt it. There are so many people ready to suck EA cock. I legit got in an argument with someone who said EA's loot boxes were a good thing and the next step for gaming.

@bigkmoviesandgames

5 жыл бұрын

@@-Meric- dude I don't wish anyone to lose their job, but when a company treats there customers as badly as EA has for years now you can't expect them to stay open. It sucks for the employees however you can't just expect a business of any kind to just do whatever they want and not have repercussions. If EA were a better company and didn't have crappy practices then their employees wouldn't have as much risk of losing their jobs.

@jonathanlewis82

5 жыл бұрын

EA's net worth is 25.5 billion. I think they will still be around for a while. Unfortunately.

@bigkmoviesandgames

5 жыл бұрын

@@SuperHothead14 yeah the more people accept things like loot boxes and pay to win perks and crap DLCs the more the companies will keep doing it. I honestly don't like the possible future of gaming and its losing its appeal more and more every year.

Can't wait for you to talk about Alien: Blackout outrage

@davissmedley5937

5 жыл бұрын

awesomejf03 I'm waiting with a bowl of popcorn

@bowser0897

5 жыл бұрын

That announcement pissed me off. Where's my Isolation sequel

@7783alfonso

5 жыл бұрын

Don't you guys have phones?

@PureWhiteWolf

5 жыл бұрын

Or with Atlas broken game

@lucasbiermann257

5 жыл бұрын

@@davissmedley5937 im waiting with a popcorn of bowls.

“Please accept my apologies for any inconvience this has caused” What a low fucking blow

As a customer service rep survivor, thanks for relaying the issue in a neutral and understanding manner. Some of those “rock and a hard place” scenarios can really make you hate who you work for sometimes...

I can only imagine how they're gonna do Anthem fans once they find out it's a piece of unfinished, uninspired crap riddled with microtransactions and outrageous DLC promises.

@BattlePro3

5 жыл бұрын

The alpha seemed pretty good. I could barely get any details about it because of the NDA, but ive seen a lot of online posts, and my best friend, who said the alpha was really good.

@camillecirrus3977

5 жыл бұрын

Oh please, anthem IS inspired by Iron Man! More precisely the flight in it is a watered down, horrible looking, worthless version of Iron Man. Seriously, even the Iron Man game made by ass2mouth looked better.

@Funguito

5 жыл бұрын

i'm not even trying it, i'll never buy EA games again, even if they are good, i just don't want to give this company money, there's always a similar game. The only reason they are pushing unfinished games and microtransactions is because people are buying it, hell if you had a company and people were buying a litteral pile of shit, would you stop selling shit? "yeah it's making me millions but i'll just stop making so much money"

@Specter_1125

5 жыл бұрын

Funguito manure sells just fine though

@TheNightshotBR

5 жыл бұрын

Anthem will be a dead on arrival game. Battlefront 2: terrible and a flat out scam. Battlefield V: terrible SJW crap. Given EA´s history, why would anyone in their right mind buy an EA game at this point?

EA is more concerned losing 15 Euro than losing customer's trust, remember that when you even slightly THINK to buy any EA games

Yo man Just wanted to say if there was ever a channel on KZread that deserved it’s yours. The most curated and unbiased content on the net. Doing a better job at reporting than the actual news

I play your videos when I can't sleep. Your voice and the presentation of your videos in a bullet-style form always manage to make me fall asleep. I don't mean it in a bad way

I was wondering how long it would take for EA to mess up this year. Made it a week.

@george2p

5 жыл бұрын

Gotta take that 'worst company' title back from Bethesda.

@Force2reckonVods

5 жыл бұрын

@@george2p Ehhhhhhhhhhhhh, Bethesda did the same crap already so it's fine.

Urgh EA again I feel like a mom in an 80s movie cause I’m not mad anymore I’m just disappointed

@Corrupted

5 жыл бұрын

I love comments under these videos lol

I used to work technical support chat for a wireless company, and we had several departments who had overseas chat groups. This is the typical level of support and knowledge that you get when you contract out a Call center overseas and the agents there are getting paid a few dollars (if that) an hour for support. Customer service is almost always an expense and doesn't provide any meaningful revenue to a company, and since contract centers are a fraction of the price of a stateside call center companies generally outsource to them. But what you save in budget, you lose in quality. The contracted agents aren't paid to follow policy or provide good customer service. They are paid to take chats.

These "Customer Representatives" read like they could barely handle the Turing test, let alone pass it.

EA, Bethesda, Activision are all beyond a joke at this point.

@coolrick555

5 жыл бұрын

Bethesda has a chance to redeem themselves, i hope all the crap with FO 76 is a slap to the face not to act like EA, but we will just have to wait. EA and Activision can go die in a hole though

@mcgringo5354

5 жыл бұрын

@@coolrick555 Bethesda are the same cunts. It's just that people are waking up to that fact rather late. They've been a shitty, inept developer for a long time. Everyone was giving them a pass though and calling their bug-ridden, shite releases "charming" and excusing their ineptitude with: "It's the Bethesda way". Up until the point it got intolerable though. I'm surprised it didn't happen sooner.

@bacterialkahn2937

5 жыл бұрын

The three amigos. Outside of the 60 bucks spent... don't fuck with these conmen.. you'll pay for it.... literally.

@ghphotogamer8409

5 жыл бұрын

I think Blizzard will be joining them soon

@samhackett5715

5 жыл бұрын

@@mcgringo5354Bethesda also publish some of the best games in recent times without incident or controversy, so in reality they are hardly comparable to EA or Activision in the slightest. Bethesda has become the boogeyman of the moment these days entirely due to FO76, despite the fact people like you would say otherwise. EA and Activision have been shitting on the lawn of consumers for literal decades at this point. Its apples and oranges

Aaaand anthem is a no buy

Don't be afraid to do a chargeback through your credit card. It is an expensive and time consuming process for the merchant (EA) and if enough people do them, they will soon get the message its better to listen to customers than feel their ire.

Buying EA games in 2019.

"I'd like to help, but it seems rather difficult" is the most EA thing. Effort? No thank you.

@Qwertzalcoatl

5 жыл бұрын

Effort Annulled

@ColdHawk

5 жыл бұрын

At their company holiday parties they refer to that as “making an EAffort.”

Thank you yong for being such a advocate for the treatment of the gaming consumers in the video game industry. I’ve been watching ever since MGS5 videos and now you’ve become a good news source for various things in the industry.

When the video started I was on the "they're just employees relaying a message" by the end, and seeing how they were doing everything they could to just avoid answering his question about why they did not meet the refund requirements, the employees were also a part of the problem.

"after 24 hours" It's as if EA knows just how little content they put into their games.

@Puncake

5 жыл бұрын

dragonhold4 that's implying EA's games have content

@dragonhold4

5 жыл бұрын

True. They're too shallow. Back in the 80s, the thought process was "video games are toys, we don't need to put much effort into them". Today, EA embodies this except its just a little harder to see it behind the fancy graphics.

@dragonhold4

5 жыл бұрын

They just care for profits. EA - "You got scammed. Not our problem."

@dragonhold4

5 жыл бұрын

@Joshua Rae Under that premise, every refund policy can be exploited. Accusing every shopper of being a thief is not the way to keep a sustainable business. This gross negligence for the customer is one of the reasons Steam had garnered so much goodwill over Gamestop.

@dragonhold4

5 жыл бұрын

@Joshua Rae Well, don't worry about all that. Just don't buy from companies that treat their customers like thieves and you won't have to put up with too much anti-consumer nonsense. Being Gamestop, Bethesda or EA is never good. A company gets far more net sales when they're not pissing off fans.

Don't protect that customer service by saying they did what they could and the automated system is the problem. I work in customerr service and when i see that some1 is eligible for something even though the system blocks, i go to my supervisor (or when thats not enough, a step higher) to see the problem solved. Being customer support doesn't mean you do only the things the system allows you to. It's your job to be a) friendly and b) to help solve the issue your customer has. edit: And i don't believe for a second that the customer service has no insight into the data the system provides. That would be very first time i see a customer service support system built to NOT provide informtaion.

@ThatGuy-en2nn

5 жыл бұрын

I would just like to say that working on customer service sucks and I would never recommend it.

@ForeverLaxx

5 жыл бұрын

What a service rep has access to depends on the company involved and how the program they use is set up. It's entirely possible they have no access to specific kinds of information without first being provided the correct "search code" to get to it. If their system is entirely automated (which may or not be the case, though I'd wonder why if it was automated that they'd need customer service to handle refund requests at all) then it's possible that the representative's hands are completely tied and could, at best, transfer them to someone who has wider access or give them another contact number to inquire about the situation. A lot of it depends on the position of the rep and what the company feels they need to do their job. I should know. I work at a call center myself. Certain things we can't help with, but we have resources in some instances that allow us to get a customer to someone who might be able to help. Based on the names of these representatives, their typing mannerisms and slightly broken grammar, it's pretty obvious to me that EA's support has been outsourced to India. In my experience, when the agent is so willing to dismiss a customer and disconnect a call whenever things start going bad, it's because they first started working call centers for the various scam companies that set up shop there. They follow the script very strictly, cannot deviate from it at all, and are encouraged to avoid getting a supervisor involved because that normally cuts into their paycheck more at a scam facility. Technically they're not supposed to hang up either, but when outside of that scam environment they're afforded that "freedom" so they're more likely to drop a call if things aren't working the way the script says it should. They'll take these practices into legit customer service positions and this is what happens and why India has such a bad reputation for providing terrible customer service.

@Emmondsy01

5 жыл бұрын

Tempest I also work in customer services and we are VERY limited to the policy. Only senior managers can authorise refunds that do not fall under the policy. Sometimes it's quite ridiculous.

@sihanchen7552

5 жыл бұрын

Just how many customer service reps have the integrity or the inclination to go beyond "the extra mile" to get things done for customers? If you can recognize from the customer rep names in this case, they are all Indian based customer service reps. Not that I have anything against overseas customer service reps but just how much initiative do you expect from cheap outsourced 3rd world country workers to have? They have KPIs to adhere to, and I doubt anyone of those KPIs are of any incentive to go out of their way to help customers.

@ericmiller254

5 жыл бұрын

They aren't giving the Indian subcontractors access to managers who can change billing standards lol Worst Yong video I've ever seen

Steam's Policy: Within 2 hours playtime, or 2 weeks without launch.

12:50 - From where I'm sitting, the support agents knew about the time frame and that he fell within it, but were told to dodge questions as to when the game had actually been first launched. This is why, when asked, the agent said that it was all automated and "too difficult". The agent even said that there was nothing wrong with the website, when checking for refund criteria. The agent could be lying about that though, but if the agent is, then what does that tell you about their support as it is?

From the ashes of EA, Ubisoft, Activision and Bethesda after the gaming industry crash, better companies will rise or repeat history.

@Marinealver

5 жыл бұрын

but first we need a crash!

@username-8YEUAjsKo7

5 жыл бұрын

Rise *and* repeat history

@dekderekdek

5 жыл бұрын

indie are getting better and better and they can even now afford capture motion and have their own engine.

@AverageEstonian

5 жыл бұрын

Until they get to the same point since power corrupts every one no matter how noble any one can be. But this is nice idea to have tho plus wounds are to deep at this point plus costumer trust is hard to get in the first place.

@pegasusdrive12

5 жыл бұрын

imo ubisoft is on a bit of a redemption arc for me. I genuinely liked watch dogs 2, and assassin's creed origin and Odyssey were great. Far cry 5 was fine I guess. Still far from the likes of fallout.

"Computer says no"

@jackbrooking4754

5 жыл бұрын

Bobothetroll *Cough*

@animelytical8354

5 жыл бұрын

Person of culture

@thomashere699

5 жыл бұрын

HAHAHA this made my day

@Endministrator97

5 жыл бұрын

Little Britain reference.

That is disgusting. You think they would want to repair the goodwill they have lost recently. This guy has more patience that anyone I know.

My head spun at “ I’d love to help, but it seems difficult...”

Thanks EA: I finally made up my mind about Anthem.

@jonzilla5209

5 жыл бұрын

I agree I will be purchasing Anthem just to "try to" return it

@totemictoad4691

5 жыл бұрын

frankly anthem could be the most incredible game in the world, im not buying it until EA changes or its at super discount, and if its origin only im just not getting it, Fuck EA and Ubisoft and Activision Blizzard

@banaroklionrage9536

5 жыл бұрын

@@totemictoad4691 i stopped buying their games on principle after the sims 3, simply because they refused to fix the bugs in it since it was not profitable when they could rather churn out more stuff.

@613Nightmare

5 жыл бұрын

the funny thing is if they would not treat their customers this way and didnt have a terrible history of being greedy assholes I would buy anthem 100 percent because it actually interests me, but I am propably not going to buy it

@AshenTechDotCom

5 жыл бұрын

if it shows up on g2a cheap, then thats well worth it.. since most likely ea wont get anything for those keys... i wont give EA a dime going forward.... was gonna get a buddy the SWTOR pack on amazon and run the story for each class with him but...naaa

"Refuses to refund game despite meeting requirements." Damn!

@vibrantfox9563

5 жыл бұрын

I smell a lawsuit :)

@mekk-knightsarecool222

5 жыл бұрын

Gamer Lord we can only hope ☺️

@MuiKaHo

5 жыл бұрын

@@vibrantfox9563 very doubtful. the only way this is going to even attempt at sueing EA is through a class action lawsuit. you think people are going to sue others for 15 bucks?

@kekvult3730

5 жыл бұрын

@@MuiKaHo I'd do it out of spite and claim my hourly wage on how many hours I had to work to get my money back.

@tazgamerplays

5 жыл бұрын

And over 15 euros, not even a full priced game.

Not sure how many people are reading this, or how many people care. But i have a story of my own that is eerily similar to the one in the video except mine was with Sony customer support. I'll try and make it short while providing as much information as I can. So I purchased a game for friend for christmas time, specifically Jojo's Bizarre Adventure, Eyes of Heaven. I thought, like CDkeys and Humble Bundle, I would receive a game key, and just tell my friend what said game key was, essentially gifting him the game, since Playstation store does not offer a gifting option. Realizing that this was not the case, and instead it just appears on your PSN account for you to download on your PS4, I send my friend the money, and told him to just go ahead and buy it for himself, ruining any sort of surprise factor. All was good and well though, as i figured since i am unable to play the game, I could just get a refund right? How wrong I was to think that, and this is where the story begins. I got in touch with support the night of in fact, no more than 30 minutes after purchasing the game, and without launching the game, as I have stated I don't own a PS4. I talked to a Sony customer support agent, and explained the problem to him. How i thought i would get a game key, and just wanted the game removed from my account and just be given my money back. I was told I could not be given a direct refund, and was offered Playstation Store credit. I told the agent that this wasn't optimal, but i would accept that if its really the only thing they could do. I didn't really fight this much, as it was my fault, and it was christmas eve. The agent was very kind, and actually asked me more about the issue. After which he said he can actually give me a direct refund. I was pretty happy about this, as it was much better than I expected. After this the ticket closed and I waited patiently for them to process it. Screenshot of game purchase - gyazo.com/3cafa875455dfc822f0730737a81782b Screenshot of my first case status message - gyazo.com/4bc11fdc8d3f85b11c833e721c3e1a34 Sadly I do not have logs of the first case, but i will definitely be saving any chat logs from support from now on, as I've learned my lesson. After a few days i was greeted with this email gyazo.com/f19009a43cd354fe94a2c6a684bfc507 As you can imagine, i was a little upset about this, and planned to get in touch with Sony support again soon since surely this was some kind of mistake. I was preoccupied with life events at the time, and getting 15$ back wasn't at the top of my priority list, but I did after about a week or so get in touch with them. And this time i did save the chat logs. Chat logs, posted in order of the conversation as it happened: cdn.discordapp.com/attachments/253611286573613076/533050820950753282/9569ea53acfd823adea9a5ac8e49d087.png cdn.discordapp.com/attachments/253611286573613076/533050854920683521/002af2e9b67da9bad9943ccec60b8645.png cdn.discordapp.com/attachments/253611286573613076/533050878165516288/5e022dfd19641432620da4fb6227ee5c.png cdn.discordapp.com/attachments/253611286573613076/533050900588265482/4f2068e825a0f6260d71d77adeabf484.png cdn.discordapp.com/attachments/253611286573613076/533050920787902486/e047173bcda138f0167c9de73c25f9e6.png cdn.discordapp.com/attachments/253611286573613076/533050941939908609/f6ea113a9157b7c2cfd474c722930cba.png At this point, i just closed the chat, and was not sent an email for my customer service ticket (gee, i wonder why) and have taken no action since then, since they have already lost more than 15$ worth of sales from me, since i was actually going to buy a PS4, but now, unless they want to right their wrongs, i'm not buying any sony product ever again. Also, i apologize for my lack of composure during the chat, but the customer service agent was outright lying to my face, and pretty much ignoring me, posting scripted messages after anything I said, and it was making me pretty annoyed. I really hope at the very least i can spread the word about how poor their customer support is, and that maybe we can all avoid things like this from happening to us in the future by making it known companies are doing this. Screenshot of my email inbox for timestamp purposes and verification that I did receive these emails. gyazo.com/4b18c4b141da885a80dff3be0a55ea03

@Boochu0709

5 жыл бұрын

Glad I didn't get a PS4.

in next episode the computer will do that auto-layoff thing to all EA employees.

I think the option for a refund will become available when you sue them...

its like EA and Bathesda are both telling each other "hold my beer"

@RiccBallard

5 жыл бұрын

Activision: "hold my beer!"

@bishop8958

5 жыл бұрын

This coment is completely underrated.

@donpepe8440

5 жыл бұрын

@Logan Ireland *Activision

If people just stopped buying shit based off of cinematic trailers, they'd get scammed significantly less often. We allow the companies to do this, simple as that.

@TRDiscordian

5 жыл бұрын

Like I haven't been scammed by a AAA company yet, I literally just look at gameplay, and if there isn't any, I assume it's a scam...because it almost always is. I can't blame the companies at this point, it's YOUR fault, people.

How is it that companys are permitted to set their own terms and conditions for refund policys, this absolutely should be a function of government. Also regarding the "If you continue to use bad language I will terminate the call" thing. Some years ago my daughter went on a trip to Romania, half way through the week I got a call from the Consulate in Romania, apparently my daughters passport had been cancelled by her mum. I'd had to jump through so many hoops to prove that my daughter lived with me, it took many weeks and several 60 mile drives to the passport office and yet a single phone call had cancelled it. I rang the passport office and got soft-flanneled, understandably I think at some point I swore and was told "if you continue to use bad language ya-de-da-de-da". I suggested that since my 15 year old daughter was in a country where she didn't speak the language and in three days all the group was returning to the UK and she would be left alone I had good reason to swear and since this was due to the passport offices incompetence I would, if she was stranded, I would pursue action against them for criminal incompetence. Somehow she got back, but that phrase really stuck in my mind.

Nothing new about EA at this point. Just pure greed. Just keep blasting away at them until gamers finally stop buying their crap if it ever happens.

@l-shadow1775

5 жыл бұрын

Yah EA needs to die

The power of not opening my wallet.

customer support lol! EA doesn't have "customers" they have "marks"

Why would anyone ever buy an EA game? Just give me the money and I'll kick you in the nuts and your experience will be better than their game.

I was wondering how much of an impact the online community actually makes on the success of AAA+ games. BFV, Fallout 76 and WoW are falling, but how much do we actually control that? How many casual players dont give a shit about youtube/reviews and buy a game because of other reasons?

@VladDascaliuc

5 жыл бұрын

I let this here in case someone gives a good answer, since the question is interesting.

@GabrielGreedy

5 жыл бұрын

Well its a snow ball KZread is much brooder nowdays...and gaming per se is mouth to mouth anyway... It might take a while but in the end all this shit comes to surface in the near future to the "average" joe... Its just a matter or time...

@asain3586

5 жыл бұрын

Casual dont care. I have friends that want to buy BFV when EA drop 50% discount. I told them recent scandal and bs. Manage to stop them, but point is they never check review, didnt do any research and never care. They just bought it cuz its new and it has discount tags.

@purdy9431

5 жыл бұрын

KZread channels are mostly reactive so there has to be an issue in the first place before making content so there's minimal impact on sales, most AAA publishers seem to be doing a great job of f@cking up there sales themselves. Game sales data for casual players is always hard to find as the data will effect stock prices.

@cattraknoff

5 жыл бұрын

More and more casuals are learning how shitty EA is. Casuals tend to have more hardcore friends or friends of friends. Every year it's getting harder for EA to just continue as is but they haven't got the message yet. Gamers are putting up with less shit in general. We're all tired of it. It's true that a certain kind of casuals, the EA sports players, might keep them afloat for a while if the lootboxes ever get labelled gambling they're totally fucked because they lack absolutely any customer goodwill to fall back on. Their stocks are already imploding and they're taking more and more PUBLIC hits to their reputation all the time thanks to youtubers and other independent media, as well as our increasingly social tendencies online in general.

Pretty sure withholding information regarding an individual's purchase history and what they do with said product (Including timeframes, since they insisted they could see it was over 24hrs) is in violation of the new GDPR rules also. The automated system is simply not compliant with the data protection law

@MrIronJustice

5 жыл бұрын

It only is if they actually track it. Also clearly that customer was talking to some outsourced guy in India who was probably barely trained. If he pushes the issue and it catches the attention of anyone higher up at EA, I would be surprised if they actually defend what those Indian reps were saying. Either he'll give up before getting seen, or EA will take the minimum action necessary to put out this potential PR fire.

@kikixchannel

5 жыл бұрын

Either they admit to tracking it by saying that he passed it, or they have to take the customers word when he says he didn't pass it. Guess which is the case?!

@jackdajackichun175

5 жыл бұрын

Fair and strong point.

Been enjoying your videos. Your dark rum video popped up in my recommendations. I wasnt disappointed. You speak so clearly and intellectually, not just screaming and complaining. Subbing to catch more of your videos.

I remember refunding a game on steam waaay before them succumbing to EU consumer protection, and after getting educated on EU law they said that even though they didn't have any refund policy in place, they were willing to make an exception for me. That felt condescending as fuck coming from people illegally avoiding EU regulation to do business here, but boy even then they were much better than EA is now. Thanks good guy Steam Support Person.