“Talent is a major component of Digital Transformation journey and we have to transform the talent also to be ready for the digital future. The leadership style or the leadership philosophy that we embrace as an organization is key and is very important in deciding the speed of this change and the effectiveness of this change.
We believe the Servant Leadership style is appropriate for UST’s digital transformation journey, where employees will be placed at the center of everything. When leaders are focused on the employees' welfare, able to listen to their problems and when the leaders are building community, it changes the capability of the employees and the hidden potential of the employees come forth. This ensures that the clients are happy with our services. With Happy customers, our business will boom. so, there is a lot for UST Global to gain from this Servant Leadership and there is a lot, that servant Leadership can do to drive the digital transformation itself.” Dr. Madana Kumar, Global Head of Learning & Development, UST Global.