There was a viral video at a Chipotle, where an employee was assaulted by a customer. The judge sentenced the customer to work in a service industry job for 6 months. Yes, some people really do need to watch all of this.

If CEOs experienced front line workers, the front line worker's pay would be different (also janitors, doormen, etc.). But the only way for that to happen is for these workers to unionize. Imagine VPs emptying trash cans, cleaning bathrooms, etc. when front line workers strike.

Yikes!😳 Now we need TED Talks to simply teach this auduence civility & basic manners! 😮😮😮😮😮😮😮

@ikbenmens1729

6 ай бұрын

I know, but the auwfull thing about it, is that it's totally needed.

Working myself for 15 years in the hospitality industry I have seen it all and I could not agree more with this video content. Thank you for sharing it. Many people have NO idea what is to be working at frontline, specially CEO and management team.

Remeber when TED had amazing posts? They were the cause of many careers. I think I understand why we have such needs in stem

@beverlystraus9300

6 ай бұрын

I totally get it! Sad decline the need for basic manners to be addressed on TED Talks😮

A very good talk. Front line jobs are hard and not everyone has what it takes to do them, thus, for those at the front, we deserve respect, good working environment and excellent wages. Lets not be jerks to one an other! Thank you for putting this out there.

Good talk, ignore the negative comments. It's amazing that people will get so upset about the little things and be jerks to people who are working so hard for so little reward.

Both sides are at fault or actually three sides. Owner/ operators, employees, customers.

@WhiteSinner

6 ай бұрын

I say the customers. Boycot the poeple exploiting business model until the model dissapears. Then you're one step further.

Here in the UK we have an ongoing junior doctors strike mainly related to a pay dispute . Here's the thing ! -:when they started their strike they had this dialogue that ' junior doctors earn the same pay rate per hour as Baristas , and this is just not right ' . Now i don't want to discuss the detail of the Doctor'd demands , but i thought it was disgusting that the junior Docs were demeaning Baristas in this way . Demographically med students / doctors will come from a rather privileged background which still culturally sneers at the lower orders. I like Baristas . In the coffee shops i go into , they will invariably cheer me up . They make a great contribution to the positive mental health of the uk . Thank you Baristas . 🦢

I worked retail for 30 years. Though occasionally I encountered disrespectful customers, everything changed after Covid. I ended up retiring at the end of 2020. It was like a switch had been flipped, turning shoppers into demanding, hateful tyrants. Remember the mass Exodus of front line workers during this time period? This was why

TLDW - just be nice to people

Bless the Kid. CEOs know most people cannot maintain a healthy life, with the wages they offer for frontlines workers in their companies. The problem is the business itself, they are offering a service/product at a "competitive price". However, the only way they can offer the said price, is by skimming salaries. Guess who's salaries are affected... CEOs upper Management? Noooooo it's the workers, the actual doers that get skinned. CEOs dont care if they need to find replacements/rehire every few weeks. It's still cheaper the step over regular employees. It's not an accident, it's not unfortunate... it's intended. The standard American business model. Made to fail or survive at the expense of others.

@Ribberflavenous

6 ай бұрын

It has been said many times by many corporate executives: they only every answer to their shareholders and their shareholders only ever required increasing profits. Everything flows from there. Employees are commoditized and burned through. Companies have consistently shown that they will put their workforce and customers at risk if it means an increase in margin. Until that changes, nothing changes.

@WhiteSinner

6 ай бұрын

@@Ribberflavenous Agreed, yet it doesn't stop at stock marketed companies or CEOs. The american model is at fault. For instance, it's not normal that waiters at a private restaurant or bar have to rely on tips to survive. Yet if they'd include the staffs full salary, pension and health insurance to the menu prices, they'd lose customers to cheaper competition. People value their own pocket more than they value other people. And it's not even wrong. Why should people potentially value a society that only cares for itself rather than its own. It's a vicious conflict loop. The model shouldn't allow such discrepancies. There shouldn't be cheaper competition. Facilities, poeples time and efforts, ressources, wares and energy has a cost, yet the model allows to save on peoples time and efforts

Amen...

A well trained barista can spit in your coffee without you noticing. Be polite.

@usedscar

6 ай бұрын

Lol good aim😂

@mbergamin16

6 ай бұрын

And will likely be a barista for the rest of thier life with that attitude 😂

@potapotapotapotapotapota

5 ай бұрын

@@mbergamin16 the point is not to justify the barista who spits but the acknowledgement that when you treat people poorly when they are doing something nice for you then you may get punished for it

@mbergamin16

5 ай бұрын

@@potapotapotapotapotapota Punishment would be refusal of service, not biological harassment. Those are the actions of a child and should be treated as such, anyone doing this will likely not excel in any work environment. Cheese 🍻

I love front line work. I love being busy and the people most of the time. I sure found the money hard to live on and raise my son as a single mom. Just a couple thou more would have been enough back then. I'm simi retired now and about to go look for another front line cus I'm broke on SS!

We need to work on changing the culture for frontline workers. Thank you for this talk. It's part of the solution and education.

Lovely opening 😊

Love ted since young

A barista is not front line. That will always refer to first responders, emergency and medical professionals

@mbergamin16

6 ай бұрын

They want to feel important, so they'll cling onto that title probably given during the 'pandemic' 😂

This is Intrest TED

Not only do CEO's haven't a clue about their employees strugglse just to maintain their job. That job pays the CEO's stock option based pay structure. So he is able to sluff his tax burden on the rest of us poor slobs. Us who cannot afford top tier tax lawyers from like the #1 school in the country. I am not saying that all coffee shops are even structured like corporations I was loosely affiliated in a Co-Operative (employee owned) That is a rant for another day. What I really want to know is what aside from appointing a board of directors does a CEO do to deserve 50 to 100 X their employees wages?

applausi

that's right, be nice, otherwise they will spit in your coffee.

This feels like a speech they give at a pyramid scheme conference. Complete with nonstop hand gestures, "jokes" that don't really have a punchline, meandering points, and empty conclusions. 🤷 I work in food, and this "educational talk" is a big waste of time.

There is good news. There are millions of companies that treat their employees with respect, and billions of people who don't act like a 3 year old having a tantrum when an employee doesn't do exactly what they demand. Where is this amazing place? It's called "not the USA".

Thank you for be my friend ❤

It's called customer service, not Frontline work. 😂

@Hollow_Theorist

6 ай бұрын

You don’t realise that even simple repetitive jobs have their downsides. If you’re a waiter people can practically spit at you as you serve food to people who make more money in a few months than you can a year, even regular people like karens. You have to have a strong work ethic, patience, a work persona, carrying trays with 10 glasses and balancing 2 hot dishes on one arm. There is no such thing as an easy job, I did blue collar work as a chef and conservationist/gardener as well for around 3 years as well and being a waiter or retail worker can be more stressful.

@mbergamin16

6 ай бұрын

@@Hollow_Theorist Does any of what you said change the fact it's a customer service position and not what the rest of the world considers "frontline work"? Start an advocate group 🤷‍♂️

Pay should be based on the skills necessary to do the job. Unskilled front line jobs should not be career jobs; these are ways to build very basic skills, like understanding what it is to have to show up and work with others. If you're 25 and not in college or trade school, you should not be doing these jobs - giving these jobs "living wages" only makes the prices of everything go up...

its embarrassing that there are TED talks for this.

3 Billion????

TED just lets anyone Talk nowadays

Bro... They need a clean bathroom? Who do you think cleans the bathroom in a coffee shop, since that's your comparison? One of those employees. You're so disconnected by talking to CEO's that you forget (or maybe never knew) that cleaning IS part of all of those jobs.

I miss the days of actual quality talks on this channel...

@beverlystraus9300

6 ай бұрын

I hear ya!😢 Agree!

@workofheartllc

6 ай бұрын

Oh man me too! Never thought I'd get annoyed and bored of Ted

@Circuses

6 ай бұрын

Thanks for your comment, I’m now not going to waste my time. BTW you’ll see a degrading of everything.

@michaelfoxbrass

6 ай бұрын

This IS a quality talk, from my perspective. He’s talking about recapturing an essential qualities practiced by all members of a successful society - civility, compassion, and humility.

@seattlegrrlie

6 ай бұрын

Clearly you don't do frontline work

there is white male body tipe ?? we all the same ??

In what world are service people front line workers. They’re completely replaceable in society

I remember when these jobs were mostly worked by high school/college kids trying to make some extra spending money. Now people make a career out of it, feel like you owe them your money and have been given the title "Frontline workers" to make them feel important. Not all, but most.

It is far more likely your barista is nasty and surly to you, the paying customer than the other way around. Oh and they all want tips now.

First comment 🎉

@JaimeMesChiens

6 ай бұрын

and on a Monday morning! I think this means you’re going to have a lucky week. I hope so. ❤ It’s fun to be first.

Barista? You mean coffee LGBQT+ person?