Difficult People: What to Do When All Else Fails / The Harvard Business Review Guide

Before you throw in the towel, here are some last-ditch strategies to help you craft a work environment where you are able to do your job without all the drama, and keep your self-respect intact.
The advice in this video comes from HBR contributing editor Amy Gallo’s new book, “Getting Along: How to Work with Anyone (Even Difficult People)”, available here: www.amazon.com/Getting-Along-....
00:00 Do you work with someone who’s difficult? Try these tactics before you give up completely on them.
00:45 Tactic 1: Set boundaries and limit exposure.
03:10 Tactic 2: Document your colleague’s transgressions and your successes.
04:30 Tactic 3: Bring the issue to someone in power (with caution!).
05:55 Tactic 4: Think long and hard about quitting.
06:50 OK, let’s review!
Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre
Edited by Jessica Gidal
Video by Andy Robinson
Design by Riko Cribbs, Alex Belser, and Karen Player
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Пікірлер: 28

  • @annemaxwell9975
    @annemaxwell9975 Жыл бұрын

    If anyone in your workplace is that toxic then your supervisor is not doing their job, as it is highly unlikely the team is working effectively or efficiently. Allowing this type of toxic individual to thrive in any team creates an organisation assasin whose behaviour will eventually adversely affect the wider company and could, if left unresolved put all jobs at risk.

  • @LeonardSchokker
    @LeonardSchokker5 ай бұрын

    Good advice for the workspace. Unfortunately some situations in personal life exist where you are forced to depend on a difficult person and cannot escape the situation.

  • @EvertPruis
    @EvertPruis Жыл бұрын

    Constructive, actionable and very well narrated and edited. In short: excellent!

  • @yourssachin
    @yourssachin Жыл бұрын

    I love these talks, please upload regularly at least twice a month. Your last video was 4 months ago..

  • @AlexaThinks

    @AlexaThinks

    Жыл бұрын

    Concur! Videos > articles 😂 😂

  • @kenzhou8224
    @kenzhou8224 Жыл бұрын

    Great advice. Thank you Amy!

  • @RajuGogul
    @RajuGogul Жыл бұрын

    Amy, thank you!

  • @somosagricultura
    @somosagricultura Жыл бұрын

    Thanks for the tactics, it's really difficult to work with difficult people, but sometimes it's necesary.

  • @kyuchangjo
    @kyuchangjo Жыл бұрын

    Thanks for the great 👍🏻 advice!

  • @redprice34
    @redprice34 Жыл бұрын

    Good video. I was hoping for some insight for managers who have difficult employees who are great at their customer service work and we would not want to loose.

  • @saradhiroy
    @saradhiroy Жыл бұрын

    Excellent..advices

  • @jukkanikki3395
    @jukkanikki33954 ай бұрын

    Thanks. I got couple of practical ideas.

  • @accountantreviews7002
    @accountantreviews70024 ай бұрын

    And I know most companies will tolerate bad toxic people because they don't want to start the hiring process again

  • @danelledautrievesanford
    @danelledautrievesanford Жыл бұрын

    Thank you.

  • @user-ns4pm6zr7y
    @user-ns4pm6zr7y6 ай бұрын

    Thank You 😊

  • @rahulsharmaokk
    @rahulsharmaokk Жыл бұрын

    Thank You

  • @lindachou1636
    @lindachou1636 Жыл бұрын

    It’s really helpful

  • @consultoriadesarrollo7534
    @consultoriadesarrollo7534 Жыл бұрын

    Tks a lot

  • @manasdey1234
    @manasdey1234 Жыл бұрын

    Nice Love 💕 from India ❤️

  • @ileoart
    @ileoart Жыл бұрын

    Really good content, I would love to know more about how to deal with really anxious bosses. I can't seem to know how to get around this mega quickness that's expected, and nothing I do, seems to suppress it, The demands aren't well explained, he doesn't have any patience on explaining it and when I'm delivering it he gets mad that it wasn't his way, that I will only be aware when he is shouting out what he meant.

  • @willl560

    @willl560

    Жыл бұрын

    Ouch, that’s a tough one. But there are a few things to try which are likely under the “consulting” skills side of things. Such as: - communication… send a quick email to confirm understanding, scope, action items and related timelines directly after every call. Build up documentation, if applicable, show you’re trying really hard and building up a library of how things get done or work. - Organizing and meeting skills. Come well prepared to meetings, if no agenda set ask for one beforehand so you can be ready to field questions and do pre work. Always have a standard set of questions to possibly cover if needed. - empathy… it’s very likely the individual is also under stress so work towards alleviating some of it by demonstrating your here to help. Let them know you’re there to here get things done right, not simply as quick as unrealistically possible. - research and prep by connecting with peers to get insight on working with and dealing with individual. It’s likely they’ve been through the same. Hope that helps.

  • @ileoart

    @ileoart

    11 ай бұрын

    @@willl560 Thanks for the insights. To keep it updated, there was a restructure in our department, and the anxious one lost some of the power and burden that made him so anxious. Now I'm responsible for most of what he did, without the anxiety and lashing out.

  • @blanktobefilled4141
    @blanktobefilled41419 ай бұрын

    Will escalating the issue make me look bad? Really? I'm the one who only bring up the issue to superior and that issue happens to anyone and the one who got "punishment" is me. Who is delusional here? Nobody's blind, there's stats to look up.

  • @moisesespiritosanto2195
    @moisesespiritosanto2195 Жыл бұрын

    Hi, I'm from São Paulo!

  • @Soulenergy31
    @Soulenergy318 ай бұрын

    3:20 keep notes of your colleagues bad behaviors 5:42 can you articulate exactly how their behavior is impacting?

  • @firdausismail3020
    @firdausismail302010 ай бұрын

    Set boundaries - sounds like quit quitting

  • @sf0101
    @sf0101 Жыл бұрын

    I like the idea, but if this would work 100%, there would be no more wars in the world.