I’m a previous airline customer service rep.. :) Some airport counter workers are poorly trained and don’t have the best attitudes, so it makes for a bad combination. She shouldn’t have charged you for the bag since you paid online. And she could see on her end you paid for the additional weight. If it were me I would’ve paid it just to get on the flight but ABSOLUTELY escalate it. There should be a formal complaint phone number for that airline. I would demand a refund for what she charged.

@natalierachellouisesantana

5 ай бұрын

Exactly 👏🏽

You did a good job by posting and creating awareness. Yes what they did is absolutely wrong and I would kept the receipt and complained the airlines with all proofs also would have tweeted about the airlines fraud.

This is so unfair. I know how frustrating these situations are, and I know how powerless it feels when businesses act in unreasonable and disrespectful ways. You are only left with two options, being bullied or losing time/money and turn back. It is a lose-lose situation. It's a nightmare user experience and is way too common. I sometimes spend part of my time complaining through the company's available channels. They usually have social media and email services for that. It would just take them as little effort as improving their online procedure adding more precise information. It's not about the extra money it costs you. It's about how bad they make you feel. I personally feel very sad when certain employees treat me with undeserved contempt and deny the evidence. Thank you for speaking about this! ❤❤❤

Last year, I had a really bad experience with a kiosk attendant, as well as with TSA, in 2 different states in the US, as an Indian woman. I was moving/finding a new location to live. With the kiosk attendant, she made a big deal about how my card wasn't going through, then after a whole drama another rep showed up, swiped the card calmly in the other direction, and I was good to go. With TSA, they leafed through my sensitive legal/financial documents (brought with me since I was moving), went through my journals, all claiming it could be a sheet bomb. There was no privacy partition and I had to get rude with nosy people around me to get them to stop staring at the documents. Such a huge drama and invasion of my privacy over nothing. Something is off in the climate for sure

This happened to me recently! Astonishing new levels of chaos lately. Sorry for your stress Parmita! ❤

I did face the same thing on my way from Hyderabad to mumbai where i was flying internationally, even after paying for excess baggage i was told to pay again at the counter as they said payment didn’t come through, i tried looking into the online payments but they had zero patience and demanded me to pay for it along with the extra bag i was carrying. Indigo is one of the worst flights, always looting money from us

I would not let her get away with the customer care she gave you .Definitely take it up with the Airline

Please REALIZE ♥️. NOTHING IS NORMAL ANYMORE🥀 They are hurting financially, and they are scraping the (dirt to find more seeds.) Everything is difficult right now for a reason. You are doing the right things. Keep it up ❤

I have had number of incidences of baggage damage which they refuse to accept. There is no system in place for complaints that are likely to get addressed. Writing to the Ministry of Aviation or the CEO of the airline too is futile!!! Airlines are bullies!!!

Sorry that happened to you. Definitely take it up to Indigo Airlines.

Tag Indigo Airlines, Aviation Minister, prominent news channels, prominent Media personalities & write your experience.. including your Travel details, the name of the Indigo staff who extracted money from you.. It is so important to come out & unmask the irregularities .. will be of help in creating a better fair & smooth Travel ecosystem..

Complain to customer service and demand a refund and tell them of the liability of a staff member who needs to understand that what customer service is and bullying is not part of it.

I think you got bullied into paying it FOR sure! I don’t know who you would contact or if they even would do anything, but, I think you should contact Indigo Airlines. Just my opinion.❤

You did the right thing! And i hope you still enjoy your trip❤❤❤

This is brilliant. Thanks for sharing your experience so fully. I find this to be unfair. And asking for some clarity is a smart choice. I would have also paid if I were in your situation because as you said people would want to catch their flight and do jot have time for court.

Make this famous, you have good reach, take it up with authorities, these airline walas are gundas.

Take it up . You are entitled for a refund. I think the first customer rep was not using logic , calling her line manager to confirm what to do and instead made her own personal decision . Happens to my family similar travel stories.

Definitely escalate your complaint to management and/or consumer agencies. You deserve a refund. But, hope the rest of your trip was enjoyable.

I'm sorry this happened to you. The first lady either cheated you intentionally or she was 1000% inaccurate (& doesn't know her job or rules).

If you pay for extra kilos online you should not be paying at the counter again. I always buy extra kilos while booking the flight and I have never paid for it twice. You must complaint about this. Some of the staff sitting at the counters is so rude that they start imposing their orders on the customers but I am sure this matter would be taken into consideration

Complaining is the right thing! I m sorry for your unpleasant experience with indigo airlines.

I had to pay for the excess baggage but they let my second luggage without any issue but the catch was they weighed the luggage separately. I had paid for 20 kgs and they told me it was 5 kgs extra . My one bag was 19 and the other one was 15 totally my baggage was 34 kgs 15 is allowed and they told me it was 39 and I had to pay ridiculously high compared to online . This airline is total rip off .

Thank you for sharing. It definitely was an unfair situation. The person at the counter did you wrong and it should definitely be exposed. Why should you have to pay for a second time for what you had already paid for. That's just being pushy and very unprofessional of the person.

Same happened with me in another country with a different airline

Yes last month I also had some issues in Chennai airport ( indigo airlines), I told her everything is now electronic but she never listens to me and only 20 minutes to fly , I called one of my friends where's she is 2500 km far away from me , she helped me immediately but only 20 meters near to me she can't help n even refuse to listen.they are all new girls.

WOW!!!!! Of course, you got cheated AND got treated rudely!!!!!!!!

I would pay with PayPal or visa, because sometimes they intermediate afterwards. Insist on a bill, write her name down from her name tag, or even take a photo of the person.. To be able to prove who asked this from you.. A sad story 😢

I too had such an experience with Qatar Airlines from US to India and back.

Take it up to the consumer forum and you will get a compensation. I’ve been in a similar situation with indigo and they had to pay.

Poor customer service 😢😢

I think i know you i think i already have seemed You you are model right? Im from Brazil congrats for You success

Screen shot of your payment would perhaps have shut the “employee” down. I would hope you had the presence of mind to take her name and make a note of the time this unpleasant situation happened. As many details as possible, so that you armed with evidence can take it up to the top. Name and shame.

of course you should complain, tweet, post on any social media because this was unfair. Though for future reference, Indigo has an option to add if you are an international transit passenger while booking extra baggage. That way you'll need to pay much less or sometimes nothing for your additional baggage.

First to view😊

Some people dont do their work well, maybe they just in the wrong job🤔

Had similar horrible experience with AirIndia in Aug last year. Personally I think domestic airlines reps act weird when they see non Indian passports. I raised it up to Air India customer care and the fare difference of buisness class vs economy was paid in a voucher valid for next 1 year. They knew we r NRIs n how many of us manage to travel to India every year. We just had to succumb to them just because that was the last flight for the day.

I feel if staff is not sure it’s okay, atleast don’t be overconfident… they need to check in with some other staff. Besides this staff need to be further educated in terms of listening with empathy first, and then probably call someone who can handle this situation. Just some staff think they are right, and this is not good. I hope airlines apologies for that..

I think you were cheated. I also agree with @sarasays that sometimes employees are not properly trained and that is the airlines responsibility. I have also noticed that since covid customer service care has plummeted and a lot of the big name corporations are not concerned with losing our business because a lot of small businesses closed down. This is very unfortunate for the consumer who happens to be us

Hearing a lot of Indigo bad stories. They need to get their act together and educate and train their staff better.

I would contact management of airline, an complain. How many other people will get ripped off. Maybe she needs training.

Oooh no....😢😢😢

No no no you are right!!!!!

Normally I would never encourage posting negative comments but in this case…use your position and expose this garbage. Post it on ALL your social media platforms and just like you did here, ask your followers to share. This airline totally took advantage of you because they could and you’d better believe they do it 100x a day to people who can do nothing but take it. Maybe posting this shames them into doing better. Good luck!

It is unfair and also normal here! I do share the feedback with the airlines, but till the time it's not posted on Twitter, you can expect no response.

She was being mean and feeling powerful playing a tin god! Certainly not trained well and lacking in courtesy and professionalism.

All that airline stuff is so arbitrary, if the option is not clear online then don’t make up your own method, it won’t work

Sounds very unfair to me… I would suggest to go to their customer service and say that you want to complain about it

Don't ignore this make a formal complaint.

Definitely cheated. Complian and get a refund. I wouldn’t leave that.

File RTI for it

You should’ve escalated this to her manager when this was happening if you had time. Or she’s pocketing the money

Don't stress about it, other companies done this years ago

Yes, I think you were cheated. 😢 They took advantage of you! Terrible.

You couldn't defend yourself in front of her ?! What will help complaining now about it on internet?!

@kimzeck9827

5 ай бұрын

So people are aware of it, and not choosing that Airline ! 😊

Yeahh!!! U definitely got cheated

Indigo and spicejet are THE WORST.

They are big cheater,,

Ok girly pop, now you’re asking for our input when you make all your videos and WE ASK QUESTIONS AND NEED YOUR HELP AND YOU NEVER EVER REPLY??????

@Sharon-rv8hw

5 ай бұрын

Pretty sure you made it to where and you afforded it.

Pretty sure you made it wherever and afforded just fine.

@sarasays...850

5 ай бұрын

That’s not the point

Video too long.. She already paid for excess baggage on line She paid twice, unnecessarily Customer may assert their consumer rights, by completing a formal written complaint, directly to the airline at the check-in desk in order to demand a refund. End off

Make this famous, you have good reach, take it up with authorities, these airline walas are gundas.