The fact that the only straightforward DHL agent you spoke to was from North Korea is kinda funny

@adarshchoudhary1900

3 жыл бұрын

Lol, this should be the top comment

@davecrupel2817

3 жыл бұрын

I didn't think there were any DHL people or infrastructure in NK

@ivanaldwincristobal7739

3 жыл бұрын

Proof that North Korea is Best Korea. /s

@irgendeintyp

3 жыл бұрын

They probably don’t have anything else to do

@Earthboundmike

3 жыл бұрын

@@blazesparkz4893 /s means sarcasm

DHL delivered my engagement ring to the wrong house and never got it back for me. Luckily, the kind soul at that wrong house brought it to my front door a few days later!

@rzu1474

3 жыл бұрын

When Babushka delivery is better then DHL

@turntsnaco824

3 жыл бұрын

Plot twist: the kind soul was his fiancée.

@jasonups5386

3 жыл бұрын

Well if you insured the ring then it would be ok. If not, that’s your fault. Always insure packages. Was it a family ring?

@andym7165

3 жыл бұрын

@@somehomlessman6570 the package has the name and address of the person who bought it lmao bruh …

@chimbyyy

3 жыл бұрын

Ahh yes because the postal system just ships shit willy nilly in every direction with no address 😂

I think it is pretty hilarious that Apple actually decided to participate and send to you the thing back along with a little letter of acknowledgment saying hey, we see you.

@DubsBrown

Жыл бұрын

Good advertising for them

@DonCori8

6 ай бұрын

I think this was a planned promotion, there's no they're even opening some random letter, not mentioning spending money for sent back. This is an obvious paid apple airtag promotion.

@javiersaneiro6412

6 ай бұрын

@@DonCori8 I think AirTags beep if they are separate from the iPhone they are connected, so they can't be used to stalk people, which means once this letter enters an Apple facility, it will be nothing but random. A random letter doesn't bleep when moving. Also, given that Apple are the ones who made this product and know how it works, it could be feasible for them to notice that a bleeping letter contains an AirTag inside.

I fully believe shipping companies don’t even look for lost packages. I’ve had USPS lose so many packages and they always begin a “search” but to this day have never found any of them. They probably just wait until the proper amount of time has passed and they’re like “sorry we couldn’t find it” which is super frustrating.

@lym3204

Жыл бұрын

You can do the "search" yourself by checking the tracking details. I think the only time they will do a real search is if it gets misdelivered. If the geolocation of the actual delivery is different from the address they may question the mailman and have him retrieve the parcel if he has an idea of where he might have misdelivered it to.

@music4life2363

Жыл бұрын

@@lym3204 they won't investigate even when it's misdelivered, when they lost one of my packages (said it had been delivered but i never recieve) they were like idk 🤷‍♂️ we'll let you know if someone brings it in.

@PrebleStreetRecords

Жыл бұрын

I’m a gunsmith, and it’s always really fun when UPS/FedEx “loses” a package, and I tell customer service “I’ll need your number to pass on to my local BATFE field office to begin investigation of a lost/stolen firearm.” They tend to “find” it really quick after that.

@wsrtwetr

Жыл бұрын

Nah they just steal it. Consider some of the passive aggressive customer service responds in the comments. The staff just steal it and no one cares to look for it because it's part of 'doing business'.

@evan.5967

Жыл бұрын

except amazon. amazon is surprisingly good at fulfilment and responding to issues like not receiving your package

That moment when DHL in North Korea is more reliable than DHL in Germany.

@HWOMJAW

3 жыл бұрын

DHL in North Korea has one manager and 6 local employees. I think the organisation in Germany is a bit bigger :D

@snooks5607

3 жыл бұрын

yea clear difference between big and small business. corporate drones don't give a crap

@greenwavemonster

3 жыл бұрын

Well he wrote it, no flights to NK... i wonder what these DHL employees do all day with nothing to deliver ahah

@divinfLLC

3 жыл бұрын

@@greenwavemonster thats so tru!!! North Korea is taking covid19 super serious too haha

@maggyy_

3 жыл бұрын

@@divinfLLC no they just take it as an excuse for more authoritarian measures and repressive laws

It’s quite ironic that the customer service from North Korea was the best out of all of your interactions with DHL

@austinanthony4016

3 жыл бұрын

Only because they needed another satisfactory customer service call to get their only food that day.

@The1969Vintage

3 жыл бұрын

They probably have the lightest workload.

@forbiddenlovealive

3 жыл бұрын

Absolutely what I thought lol

@YouSurfin

3 жыл бұрын

That's because they don't have any work there. So they have time to reply. Duh.

@shadycatz85

3 жыл бұрын

@Quentin Styger no, he contacted nk dhl if you rewatch

Gotta give props to Apple for being good sports and DHL North Korea for providing the quickest and most straight forward response of all the DHL contacts

As a guy who works for a similar shipping company, you have to remember we're all just regular humans... which means some of the people who work there are going to be absolute morons lmao.

@TheChristianNomad

2 жыл бұрын

I have come to the belief that the only people who work for shipping companies are just bad people. It can't be an accident that every single person is bad at their job and makes mistakes 100% of the time, unless they are trying.

@lunchbox1553

2 жыл бұрын

@@TheChristianNomad If a company doesn't keep their employees in check, those people will always find an excuse to slack off. It's not that they're bad at their job, it's just that their work is likely super boring and repetitive, and it's simply a matter of burn out.

Kinda crazy the North Korean customer service people were the most cooperative and willing to provide legitimate information

@leesmith3346

2 жыл бұрын

Probably too terrified not to.

@vargue

2 жыл бұрын

@@donochetti2177 it's not the common folk most people have a problem with, it's the government

@andyrandy0815

2 жыл бұрын

😅👍❤️

@Lauren_Cat

2 жыл бұрын

@@donochetti2177 Looks like you don't know what's going on with a North Korea. The civilians are extremely kind but the government is shit

@Upioti

2 жыл бұрын

Because if they don't they die

I love how NK DHL has a better customer response time than German DHL

@stormnr2

3 жыл бұрын

DHL - Dauert Halt Länger

@MrShadow1617

3 жыл бұрын

@@stormnr2 DHL - Die Halbe Lieferung

@edoyt4045

3 жыл бұрын

Probably because it's the only mail they received in months

@Razzlion

3 жыл бұрын

@@edoyt4045 yeah was about to comment the same.. NK DHL has most likely been living like its a zombie apocalypse for years. Not seen a single living person other than their coworkers.

@Megalomaniakaal

3 жыл бұрын

Less customers, smaller queue.

It drives me absolutely insane trying to find contact details on websites etc. There is absolutely no doubt that large companies make it near on impossible for the public to get hold of any useful contact data. Modern customer service is an absolute joke........

@Snaakie83

2 жыл бұрын

'in the USA '... Over here in Europe they're obliged to be accessible.

@nickmaclachlan5178

2 жыл бұрын

@@Snaakie83 I live in the UK, shall we just blame it on Brexshit?

@Snaakie83

2 жыл бұрын

@@nickmaclachlan5178 ofcourse, I should've checked the user name 😉 I was thinking about this later, pretty sure many companies make it more difficult to reach out here in the EU as well. But they certainly need to be accessible fully...can't imagine the UK has changed that much. It just makes sense

@nickmaclachlan5178

2 жыл бұрын

@@Snaakie83 I'll give you an example. Major Car hire companies (especially, but not limited to, Hertz), and specifically getting in touch with particular branches. You can find a local telephone number for every branch here in the UK, but if you ring it, you are transferred to central booking, where you will spend at least half an hour on hold and eventually get nowhere. I used to have a lot of hire cars for work and getting hold of a human was impossible. Even if they phoned you, the number that came up on your phone wouldn't even connect if you called it back.

@flyingisland7583

Жыл бұрын

@@Snaakie83 Nah This is not a written rule, It depends on the company. I have already had several difficulties in contacting certain companies here in France and I am talking about French and foreign companies. An example try to join Instagram 💀 This is why I love Apple’s customer service

I’m actually very surprised that Apple at least acknowledged the air tag project without just throwing it straight into the trash and spending a little bit of their time to write a letter. Very classy. They get my respect for that.

@brutalmask

Жыл бұрын

IKR!

@Saktoth

Жыл бұрын

It's just free advertising for them.

@roberto2568

7 ай бұрын

youtube channel with 230K subscribers ... dont be naive

@sfdntk

7 ай бұрын

@@Saktoth Yeah I'm sure that Apple, the biggest company on the planet, desperately needs marketing help from a KZread channel with a few hundred thousand subs.

@dominikaksiazek7177

7 ай бұрын

@@sfdntk they don't need it desperately but this video has more than 5 million views. They've still benefited from it.

DHL: Your package has been delivered. Narrator: It was not delivered.

@liquidcat3897

3 жыл бұрын

Thanks

@BreadCatMarcus

3 жыл бұрын

*cue Arrested Development opening

@minamihasaki4325

3 жыл бұрын

What is this a reference to?

@placebo2361

3 жыл бұрын

Heard the narrator in morgan freeman

@kr-geats1043

3 жыл бұрын

@@minamihasaki4325maybe to "Jane the virgin" ?

Don't you hate it when you're trying to send AirTags to North Korea but DHL is trying to keep you from being on NK's hit list?

@spacegoldfish40

3 жыл бұрын

@Shirubeon just like if your airtag made it to NK

@Ok-lu8gx

3 жыл бұрын

ok

@pranavkarthikeyan783

3 жыл бұрын

@@spacegoldfish40 tru

@MegaLag

3 жыл бұрын

Hahaha nice one

@THEPINEVLOGS

3 жыл бұрын

If the airtag had reached its destination,he would’ve been abducted by the NK officials and then shipped to his airtag’s location where a bunch of NK officials would greeet him before sending him to their version of the gulag.

That was brilliant to watch! I used to work in logistics and I saw parcels being lost on a daily basis. The most brilliant one was a parcel being sent from one European country to another one - parcel was lost, it came back some 2 months later having visited two more continents lol That would be brilliant to watch had this been tracked by air tags!

Just recently I went to the post office to post a parcel, and in front of it, a man was loading parcels into his post office truck. There was a strong wind and one was blown rolling away. He ran after it and stepped onto it, full force, fully flattening it in the middle. That was interesting to watch.

Shoutout to Michael for being a real one and returning the airtag.

@bigalan3145

2 жыл бұрын

Michael probably gets 2 a day and knows people love watching the technology work

@firestorm8471

2 жыл бұрын

If I find one on ANYTHING in my possession,, I will destroy it.. I do not like being SPIED ON..

@kali6651

2 жыл бұрын

@@firestorm8471 Nobody cares.

@Naytexo

2 жыл бұрын

@@firestorm8471 I’m in your walls.

@firestorm8471

2 жыл бұрын

Yeah,, you replied so you care 💋

I like how this started with an investigation on the capabilities of Airtags and ended up as a comprehensive investigation how DHL handles parcels.

@bartlett2335

Жыл бұрын

I just don’t understand why he acts so incredulous that his package to… *checks notes* North Korea… might not be as simple as sending some chocolates to Utrecht… I guess it’s that feminine habit of pretending to be an imbecile because it’s cute lol. Comes across like he’s delusional, “DURRR DHL why you didn’t send my package to a closed country durrrrr so wEiRd” lol

@EvidentlyThinking

Жыл бұрын

@@bartlett2335 Sweetheart, you sound really pretentious.

@ShinnosukeTokuda1684

Жыл бұрын

@@bartlett2335 but he didn't know it was closed country. DHL website showed it as an active destination. lol

@bartlett2335

Жыл бұрын

@@EvidentlyThinking okay lady

@bartlett2335

Жыл бұрын

@@ShinnosukeTokuda1684 ...North Korea? first day on planet earth?

Dude! This is one of the most creative uses of the tags that anyone could possibly conceive! My hope is that, not only DHL but FedEx, UPS and USPS all see this and realize that it is not only them whom is now utilizing the new technology to maintain control and knowledge of the parcels that mean SO much to us, mean far less to them and have now become SO expensive to ship that their care and attention is the very LEAST they can and should offer when complications arise! Good for you, buddy! Thank you!!!

Glad I stumbled on this video this morning. Now looking forward to checking out more of your content.

I respect that Apple didn't try to lie and say that Tim wrote him back directly.

@Pwh5476

3 жыл бұрын

Why? What ceo responds to mail from randoms

@shaxxs

3 жыл бұрын

@@Pwh5476 Some companies pretend the CEO or someone important wrote the letter themselves, when in reality is one of their many assistants that wrote the letter

@fabianthoene

3 жыл бұрын

@@Pwh5476 Gabe Newell from Valve does it frequently!

@Imm23743

3 жыл бұрын

I know that CEOs have sent messages with their sig in reply to a child’s letter. I’d call that a white lie honestly.

@lnz971

2 жыл бұрын

@@fabianthoene and you believe that lol, that’s cute

When DHL's North Korea's customer service is more responsive and helpful than Germany's...

@saulamadorramirez194

3 жыл бұрын

Well, I don't think DHL in North Korea receives a lot of requests

@Yliane_Dragmire

3 жыл бұрын

@@saulamadorramirez194 indeed

@AHulst

3 жыл бұрын

I actually don't find it that surprising. North Korea puts a lot of pressure on its citizens to work hard, especially those who work with international customers. The government takes North Korea's image very seriously, and they probably monitor the emails of international companies.

@ArtStoneUS

3 жыл бұрын

Using "asap" suggests the North Korean customer service person is quite familiar with English, not just using Google Translate

@timhartherz5652

3 жыл бұрын

Customer service isn't really a thing here, emplyoing a bunch of people for the sole purpose of speaking to your customers is probably the first thing which gets cut in many companies, since labour cost it the biggest liability for many operations. At least we don't shoot employees for not working hard enough, or pay them to a degree which hardly qualify as tips. Every system has its ups and downs.

This is the best, most organized, and most entertaining series I’ve ever seen. You NEED to do this again.

*I ship out a ton of packages. I won't be using DHL that is for sure. Thanks for taking the time to put this together. You may have saved us seasonal online businesses a lot of headaches.*

@NerdyCatCoffeeee

7 ай бұрын

what would you use instead?

In Singapore, DHL is commonly known as "Delivery Halfway Lost" :')

@Vanady_

3 жыл бұрын

I choke on water reading this

@Y10HK29

3 жыл бұрын

Weird, I thought it was Dua Hari Lambat

@Opa_Andre

3 жыл бұрын

Greetings from Germany: You definitely made my day with your statement. Never heard or read it before. ROFLMAO, love it. 👍

@D3NM0NT3UR

3 жыл бұрын

That's golden

@Centzaurion

3 жыл бұрын

@ALAN CHOW HO HAN Moe its the same in indonesian

dhl: we started an investigation Johnatan: really? dhl: nah, we don't really care

@Dakuu75

3 жыл бұрын

"But, here's a coupon for your troubles." "this coupon is expired... and ripped... and for a restaurant that closed 4 years ago... and-" "NEXT!"

@TanjoGalbi

3 жыл бұрын

Just like DHL with the package, you sent the h in Jonathan to the wrong location! 😏

@thehotdogman9317

2 жыл бұрын

Sorry, this is the 42nd request we got this week for an investigation, and you know... We can't do all of them, so yeah... Sorry about that. Can I help the next person in line?

@armchairgeneralissimo

2 жыл бұрын

The only thing they're investigating is how much money it would take to make him go away.

@jjjannes

Жыл бұрын

The Investigation works by searching their list of items with unknown addresses. If a packet has an unknown adress it is send to Wuppertal to open the packet. If the address is still unknown it stands there for a few month, then it's auctioned of. If you ask them to research the packet, they will look just at the packets they have in storage.

I think all companies need their service on full display like this

I’m extremely impressed that Apple actually sent you a letter written by a real human. I’ve worked with many companies 1/1000 the size of Apple and if you send them anything even slightly ambiguous or the person receiving doesn’t expect the package it simply goes missing, it gets sent back or they discard it. I’m astounded 1) that you got his assistant to open it, 2) that they even gave you the time of day to read your note to them and 3) that Micheal even took time out of his assuming busy day to write this letter and send it back.

“Wait there’s two Koreas?” -DHL

@ordenmanvrn7685

3 жыл бұрын

I guess they thought if Germany got united, so did Korea, lol

@davecrupel2817

3 жыл бұрын

Lmao

@im3ga525

3 жыл бұрын

@@ordenmanvrn7685 Love this comment.

@pixaster

3 жыл бұрын

@@ordenmanvrn7685 i kind of don’t get that joke /complain tho - it’s just another route to get that thing near china und thus into north korea. They did not send it expecting „yeah, close enough“

@Volkaer

3 жыл бұрын

To be fair, both Koreas would tell you there's only one Korea, and the other is just temporarily occupied territory by rebel forces XD

The irony is that the message from North Korea seemed like the only one that could've been typed out by an actual human.

@yeahnoway111

3 жыл бұрын

The Apple letter too. It wasnt just a generic "sorry Tim Apple is very busy"

@VictorTheLegend

3 жыл бұрын

North Korea were way more efficient than Germany in replying this guy. Go figures.

@muscleman125

3 жыл бұрын

@@VictorTheLegend that was probably the first time that guy had to actually respond to customer emails in weeks

@maggiejetson7904

3 жыл бұрын

They were all handled by spies, not low wage delivery guys.

@YouSurfin

3 жыл бұрын

That's because they don't have any work there. So they have time to reply. Duh.

Love your approach this is awesome. Can't wait to see another tracking experiment.

You have great self-control not opening that package! Loved the video. Very nice content!!

“…the letter, let’s see what they sent to me…” “Dear MegaLag, please stop sending us air tags. We have plenty of them.”

@wflores9711

3 жыл бұрын

lol

@snackpackgaming8290

3 жыл бұрын

Ccccccaarrf FF F F r try fff

@katsuover

3 жыл бұрын

@@snackpackgaming8290 r/ihadastroke

@cop9743

3 жыл бұрын

Elon musk doesn't like apple I think that's why he sent it to the middle of nowhere While apple they just said "don't send us you're airtag we have lots of them,enjoy you're airtag

publicly tagging DHL on twitter is honestly the only way to get them to acknowledge your existence, in my experience

@kingkane

2 жыл бұрын

Exactly like KZread support, hmm🤔

@DrScott666

2 жыл бұрын

I ordered car parts express from DHL recently... I tracked the delivery to my closest major city airport and it just stopped! Awful customer service!!! After a being over a week late and several emails later it had the wrong address and ONLY needed an update... NEVER AGAIN DHL!!! UPS or FedEx!

@tharealestinhurr

2 жыл бұрын

Fuck that noise

@bradydobson5970

2 жыл бұрын

@@kingkane you watch optimus?

@dannooooooo

2 жыл бұрын

thats the new way to call customer support in 2022.

Had lots of bad experiences with dhl including delivery claims that were false and the package just to be delivered a month and a half later. Every time i see someone shipped dhl i cringe and if i actually get the package i block the seller or add them to an ongoing list of merchants i wont purchase from. Dhl is an absolute joke. They are just as bad as ontrac... Actually they are worse.

I'm a USPS mail carrier in Midwest America. Sometimes we end up with parcels from other carriers, for a variety of reasons. Those parcels are thrown into gurneys near the loading dock and because they don't have USPS barcodes to be scanned, they may sit and collect dust for MONTHS. I know this to be true because when I place a parcel into one of those gurneys I write the current date on it. In the end the parcels will likely be sent to the dead mail warehouse in Atlanta. The customers never receive them and the senders never get those parcels back.

When in the industry, DHL was known as Drop it, Hide it, Lose it. Doesn’t appear anything has changed.

@rorschacht8478

3 жыл бұрын

DHL is by far the most efficient and service oriented shipping company I have ever dealt with. I deal with a lot of import and resales from UK, China and some from the US. I have tried all the providers in existence and DHL is by far the best without a doubt. Just my personal experience. Idk how they do for personal shipments and single individuals tho.

@ky8920

3 жыл бұрын

@@rorschacht8478 ups express saver is the best

@TalesOfWar

3 жыл бұрын

@@rorschacht8478 DPD has been the absolute best in my personal experience. DHL is mixed. Their tracking system is far more convoluted and tedious than it needs to be.

@spaghettigum

3 жыл бұрын

@@RandomUser2401 obviously the package dosent go directly to nk but it wount go to sk either it would arrive either in russia and china first then north korea

@d4rksonic474

3 жыл бұрын

Personally, DHL is the only accurate parcel service. UPS tosses my shit around, Amazon is sometimes doing weird stuff with my shit as well.

That’s so cool that Apple actually decided to give you a letter, granted it’s not Tim Cook but still.

@youtubecensorpolice9112

2 жыл бұрын

It's free publicity for their own product, so I imagine they were more than happy to send back a letter which he could then show on KZread to further improve their own image.

@felizmentearmy7040

2 жыл бұрын

​@@youtubecensorpolice9112 True, but still cool though. A lot of companies just throw away parcels and letters without even opening them, I think. However this one made its way to "Office of the CEO".. It's free publicity but still a cool and smart move on their end + entertainment for us

@paulstejskal

2 жыл бұрын

Plus the package was wrapped nicely, which shows they didn’t just throw it together. Definitely top class of Apple.

@goat6383

2 жыл бұрын

@@youtubecensorpolice9112 bla bla bla

@realtimestatic

2 жыл бұрын

@@paulstejskal yeah they probably did this because they knew this was gonna be on youtube

As one of korean person, the government hardly restricts to take map data to outside of the country, and apple doesn't have their server in korea. So apple can't provide map service in korea. They gets data from 'SKTelecom', the korean mobile carrier to provide maps service, but not for 'find my' feature. I used find my features a lot in the US but it disabled when I got back to korea. That's why that didn't worked. Not only your one isn't working here.

First time I have listened to you and it was great Your clarity in speech is the best. good luck to you

Apple had to reply, this is probably the best advertisement for AirTags!

@Korr_o

3 жыл бұрын

For sure, before I didn't really know what the AirTags are capable of, but DAMN this is very useful. I feel like there's a huge potential for them as (relatively) cheap accurate trackers of high-value parcels.

@shijinmohammed448

3 жыл бұрын

But still, for them to know that it was an airtag, they cared to atleast open it up

@triparadox.c

3 жыл бұрын

@@shijinmohammed448 and repackage them

@Mathewwoods178

3 жыл бұрын

@@triparadox.c and sent it fedex and not dhl

@triparadox.c

3 жыл бұрын

@@Mathewwoods178 Apple's got standard

"Do their departments not communicate with each other?" As having lived for 8 years in Germany I can tell you one thing: Communication between departments doesn't exist.

@jgr_lilli_

3 жыл бұрын

Having lived in Germany for almost 24 years, I can second this. Also, the "package search" is just a giant sham.

@victorselve8349

3 жыл бұрын

To ensure communication it is best to get all the information from person A and bring it to person B yourself. Only to then get told that it's the wrong information and the wrong person

@XantheFIN

3 жыл бұрын

@@zentibel See those smoke signals? Thats DHL trying communicate long distances.

@skachor

3 жыл бұрын

Germany did manage to lose a battle against nobody during WWII because of this. You'd think they'd have learnt their lesson.

@matpk

3 жыл бұрын

@@XantheFIN Compare 1930s Nazi Germany Vs 2020s Communist Chinazi in your next video project!!

This is insane! You've earned a new subscriber!

Huge respect for Michael for actually taking the time to continue this project!

I love how Apple’s letter had curved edges, that’s the coolest thing I’ve ever seen 🤣

@w1zxrd

3 жыл бұрын

The Apple logo was green as well! 🍏

@riponrip4574

3 жыл бұрын

@S P Is that good?

@triparadox.c

3 жыл бұрын

@@riponrip4574 It is. Despite how shady their practices on being against self repair, these small unique things really shape their personality as a company.

@chakdefiji

3 жыл бұрын

@S P except for the hideous notch on their flagship phone, yeah bar that

@Taz6688

3 жыл бұрын

Not really, companies like Apple will buy paper by the bundle or bale, due to continued use even by the best practise it's a lot of waste, some bright spark pipes up and says "rounded corners" in some ideas meeting, they would buy in the "new" paper, I have worked at some companies where changes like this require all old paperwork/designs products to be binned and replaced with the new item, I would hope Apple would not do that, but from my own experience it's what happens.

I'm willing to bet SpaceX didn't like the shipment when it was screened at their HQ. Since the company works with restricted materials and for the DoD, they have to be very strict on what goes into and out of their facilities. I wonder if shipping to Tesla would have been easier.

@dyna6448

3 жыл бұрын

Probably tesla would be better

@builderbbob

3 жыл бұрын

Agree…

@hautehussey

3 жыл бұрын

Especially considering it was probably beeping the whole time!

@MegaLag

3 жыл бұрын

Haha yeah maybe! Should have sent it to the Boring company 😂

@builderbbob

3 жыл бұрын

@@MegaLag yoooo

Loved this video. Great concept Great execution.

@MegaLag

Жыл бұрын

Thanks!

This guy's packages traveled to more places than Queen Elizabeth's body.

the most impressive part was getting customer service to email you back within 24 hours

@gaminginferior7936

3 жыл бұрын

Right

@fourdoorsmorehoes

3 жыл бұрын

i mean the people at DHL in North Korea are likely just sitting there all day doing almost nothing as no packages are coming in because of the closed border

@livedandletdie

3 жыл бұрын

It's North Korea, of course they have good customer service, they wouldn't dare not to be. DHL Germany is useless. It could be worse though, there's another Post delivery service in Europe that's worse. The Swedish and Danish joint Postal Service company Postnord, which drives their trucks with the doors open, so that post and letter and packages just randomly disappear... it's a shitty company for real, old people still pay bills here in remote areas via paper, and not only have bills, but also payments gone lost. DHL is just a shitty company, our postal service here in Sweden is so bad that we consider it a joke. I mean UPS is a safer bet to get your parcels wherever.

@russ819

3 жыл бұрын

kzread.info/dash/bejne/lY2arK6NYZC8qcY.html

Imagine the DHL division of DPRK being more competent than the one in Germany Great video! Really enjoyed it.

3 жыл бұрын

That's what I was thinking too 😂

@Ploplox

3 жыл бұрын

They probably don't get much activity mind, bet they were thrilled to have something to do!

@MegaLag

3 жыл бұрын

This was literally the case haha. Unbelievable! Customer service was x10 better too!

@_aland

3 жыл бұрын

@@MegaLag DHL customer service in Germany is a complete disgrace, even if you talk to them in German.

@brickman409

3 жыл бұрын

@@Ploplox ikr, I was gonna say, they probably don't get too many emails lol

apple’s customer support is by far the best one i’ve ever seen

you have the cleanest english I have ever heard from a german person, really like your content.

I was really hoping he’d send an email back to DHL saying: “Oh, you lost the parcel? Not to worry, I know exactly where it is. Would you like to see?”

@e30sdontrun86

3 жыл бұрын

The parcel

@sovdoggo3167

3 жыл бұрын

@Coneco the parcel

@mrchristoph5674

3 жыл бұрын

@@sovdoggo3167 The parcel

@xofiji

3 жыл бұрын

@@sovdoggo3167 the parcel

@dustineagan3881

3 жыл бұрын

@@xofiji the parcel

"Surely, a logistics company cant be that stupid." Me, a German: oh believe me, yes they can.

@turbomull7519

3 жыл бұрын

The only stupid ones are those that don’t understand that logistics companies don’t always take the direct route. Even though the country has a similar name to the destination, sending it over South Korea might not have been a mistake at all but just a bit cheaper.

@codahighland

3 жыл бұрын

@@turbomull7519 Sure but that doesn't excuse them saying it was in the target country when it wasn't.

@beeldbuijs1003

3 жыл бұрын

Did you watch the whole video? It might, but since both shipments in the end went via Beijing, China, this was obviously a mistake. South Korea is not exactly en route to Beijing.

@samirabouslimi9703

3 жыл бұрын

@@beeldbuijs1003 lol I did watch the whole thing. But I live in Germany and believe me, sometimes DHL does some freaky deaky stuff here, everybody will tell u that

@Daiceto

2 жыл бұрын

@@samirabouslimi9703 Can confirm.. they are really insane sometimes. the only one worse is Hermes .. zumindest hier oben in S-H

Apple: heres a letter and your airtag Elon: TAKE IT TO THE SCRAP CENTER Korea:

Imagine sending stuff to a country where nothing and nobody can go in or out without permission and then complaining the package service aren't doing their job... I can already see the title of your next video. "NASA failed to send my letter to the moon!"

I live in germany so almost everything comes with DHL. It is very frustrating. "You weren't home, pick up your package in location X" We were both home, the doorbell works. They probably drove past..

@simplywonderful449

2 жыл бұрын

Yes, we've had situations where we've WATCHED THE YELLOW DHL TRUCK PASS BY AND THE DRIVER STOP IN FRONT OF THE HOUSE, AND LOOK AT THE ADDRESS BUT NOT COME IN. As I mentioned earlier, DHL is scum, and once they've got your money, all they care about is getting MORE money from you! It's no wonder they're hardly seen in the U.S. now.

@pinkbono

2 жыл бұрын

Same here in Poland, DHL is a disaster.

@sihocolus

2 жыл бұрын

Same. I live in Berlin, and on a Very lively, large street where you can easily Reach my Apartment but since 2020 since the 4th shipment with DHL EVERY SINGLE TIME they didn't sent any packages to my Home. From Amazon to Ebay, from large Boxes (like a PC Motherboard or Shoes) to Mini Boxes (for example Microsoft Wireless Stick for Xbox controllers) no matter what, DHL is completely useless and sends them to a Paket Shop. Especially The wireless Adapter I mentioned before, they send the goddamn stick to a Paket Shop somewhere in far east Berlin (I live mid city) so it took me 2 Hours get there and back just to receive my dumb stick. For real: every Shipment (primary on amazon for example) that I get via DHL I will cancel my Order when it get send again to a Paket shop. I even send a message to the Marketplace seller to use a Alternate than DHL.

@urbanlarsson8252

2 жыл бұрын

It's probably the same with most other companies. If the delivery guy are late on his route he will call it a day and write off the remaining packages with the reason that no one was home. An elderly couple that didn't have a car payed extra to have a table or chair delivered to home by PostNord but they never turned up and the couple received a letter that they where not at home and can pick up the package at the post office.

@pinkbono

2 жыл бұрын

@@urbanlarsson8252 never had any problem with the concurrence, it's really a DHL thing in Poland, their customer service is mediocre, at best.

This awesome! Credits to you for dealing with all the customer service stuff!

@Ok-lu8gx

3 жыл бұрын

ok

@gillohner8179

3 жыл бұрын

I feel like both of you got a similar boom on youtube with a special niche video. Great seeing you here.

@GalacticTommy

3 жыл бұрын

I just watched your video premiere I like your channel it's cool

@YacineBoussoufa

3 жыл бұрын

lol

@MegaLag

3 жыл бұрын

Thanks dude! Just checked out your channel - pretty cool content! If any of your road trips land you in Dusseldorf, feel free to pop by for an Altbier!

this pretty much sums up my experience with DHL, tried sending a package from Sweden to Austria 10 weeks ago and it's been lost ever since with customer service being terrible

The piano in the background of ur video tripped me out man I thought someone was up or something and it’s the middle of the night, it sounds so far away

Didn't think Apple would really answer personally. Respect to such a large corporation for that.

@Appoxo

3 жыл бұрын

And the letter was personalized too.

@w1zxrd

3 жыл бұрын

Ikr

@bobbybologna3029

3 жыл бұрын

It's only when they get enough eyes on an issue, the other 99% of their customers are getting ripped off in any various number of ways. Like how all damage to apple products = water damage lol "Oh a chip is prying itself loose off of our flexing board causing your device to lose volume? Sorry yeah, water damage." "Oh wait! you say your service is dropping intermittently DUE to a chip being pried loose from the flexing board that just so happens to be losing volume? Okay we'll fix free of charge!" "But it's the same problem..." "Ah but you didn't say the secret code word!" that company is absolute trash.

@shreyasbhatt7112

3 жыл бұрын

Consumer rights law

@mxyznk

3 жыл бұрын

Actually, now more KZreadrs will do this shit and Apple HQ will be filled with AirTags

It is indeed a special type of paper. Made from apple trees. (Source: I'm a paper aficionado)

@jeuno.

3 жыл бұрын

I guess lol since you’ve gone into the forest quite a lot, you probably are very interested in nature

@deltaflair240

3 жыл бұрын

YOU WATCH THIS GUY TOO WHATTTTT

@cat1554

3 жыл бұрын

Really? Did they really go that far for a pun?

@SeekAStrak

3 жыл бұрын

Is that a special order item from Dunder Mifflin ?

@KISSFanDan1995

3 жыл бұрын

Made from trees in Apple Park.

Great video, my experience of using international couriers for over 25 years is as you would expect pretty mixed. Often when something goes wrong telling the truth seems to go out the window. I remember one particular job where we tried sending a series of parcels by international express (3 day) using the three different companies we had accounts with back then they all failed to deliver. Eventually a transportation company local to where the job was (destination address) explained that a 3 day international express courier service to that location was not possible and the couriers should know this and not be offering that service or charging for it to that location.

imagine if public news and media informed about this kind of things , and actually did some research

You just made me watch a 14-minute Apple ad. I'm not even mad. This was good.

@0Clewi0

3 жыл бұрын

Not like I will buy it anyway, but seeing DHL NK response was funny as hell

@SilvaDreams

3 жыл бұрын

To be fair it is just a GPS tag just with a apple logo slapped on. They've been used on cars for over a decade now.

@teesmith5301

3 жыл бұрын

I’m sitting here thinking the same thing

Something tells me, as a Germany-based company, DHL has violated a number of EU laws just in this one undertaking. Might want to send all this data in so actual packages worth something can actually be treated right.

@boooster101

3 жыл бұрын

Here is the thing, they handle countless packages daily, working with hundreds of third party companies and subcontractors. If you have ever been to a parcel terminal you know it's nigh impossible to find a specific parcel that's out of control. The current status is based on the barcode not some gps tag. Any significant improvement would let prices skyrocket. A lot. And that's not just a DHL issue but of the whole industry. Transportations is highly undervalued and that leads to such incidents. Because god forbid that Margaret pays more than 10€ to send her book halfway through Germany.

@aboutthegiggins4236

3 жыл бұрын

Something tells.me that you have no idea what your talking about

3 жыл бұрын

@@boooster101 I hear you about the scale of the logistical problem and the problem of the costs. But every company has those same exact problems and DHL is simply the worst to deal with them and doing customer service about them. Everything he described about the nightmarish site and the lies is exactly what I experienced with my only DHL delivery, and never happened with any other company. Their website is designed to make you lose your mind and give up and if you persist you dont end up with any satisfactory information. And I was having a very common problem that I had with other companies, aka the driver didnt stop because he was in a hurry, said I wasnt home and moved on. With every other companies, it means the item is delivered the next day or moved to a place near, like a post office. With them it meant nightmare. I swore I would never buy anything that is delivered by them afterwards.

@boooster101

3 жыл бұрын

@ every single parcel delivery company has those issues, it often depends on the driver and his subcontractor, how diligent they work. And company wise I know Hermes to be the worst offender. I am currently working for a forwarding company and working in the industry for about a decade so I know some stuff. The worst issue is the chronic underpayment of drivers and transportation in general which leads to the more and more crippling driver shortage we experience. That means that every Joe that can (not) count to three will get the job. It's a sad reality Not saying DHL does a good job, I just don't see them as the worst by comparison. Last but not least, when it comes to laws, parcel companies have extreme leeways (often due to necessity) when it comes to liability and handling. They are too big to just do blatantly illegal stuff. They tippytoe along the grey line and will exploit every legal loophole. I urge you to read their terms and conditions completely. You will be horrified. Cheers

@shivill2236

3 жыл бұрын

@@boooster101 I can confirm as I worked in DHL that the main issues is the people who are delivering. The carriers constantly fail to communicate with those that work in customer calls. Another issue we have is that we are understaffed. The place I work at only has 3 available people to do the calls so it gets busy for them. The majority of the days those 3 have to catch up with all the missing packages and are often as clueless as the customer is because the carrier has failed to disclose information. A couple of days ago one of the three went round in hoops trying find what happened to a package. They tried calling a number of people to see who was responsible for that package and what happened to it however this too hours because the carriers would just not communicate with customer service agents tgey just leave it to the last minute.

As someone who worked in shipping (including international shipping) for medical and tech shipments, there’s a reason we didn’t trust DHL with our international packages. Another fun tidbit, when working for FedEx, nine times out of ten if a package is lost, what that really means is the package was either destroyed or damaged to the point the label on it is no longer readable, and so it was sent to a warehouse storage space to sit until the owner calls about it wondering where their package is. “Investigation” at least at FedEx means they sent someone to check that space for a package or loose item matching the description you provide them (usually they ask you for once when opening a lost package investigation), and if they don’t find it, then it’s basically lost forever. A lot of stuff just sits there never claimed.

Amazing adventure. Well done. Too often KZread videos like this just drag everything out because they have 30 seconds of information. You had me on the edge of my seat. And good one for Apple! (This video made me want to buy some Airtags. Maybe if one had been attached to my notebook I lost a couple of days ago -- with $150 in cash in it. It has my return address and a request.... If it had an Airtag maybe I would've known before I drove 600 miles....)

@WillN2Go1

2 жыл бұрын

And where can I get A4 (letter) paper with curved corners....That's pretty cool.

" you'd expect it to be easy to contact dhl after they lost your parcel ", no I'd expect them to make it as hard a fucking possible.

@masterchill6784

3 жыл бұрын

I mean, I get it. They don't want every Tom, Dick and Harry to call them if there is slight delay with a package. But it's really frustrating if you have a legitimate reason.

@MinesAGuinness

2 жыл бұрын

@@masterchill6784 That is a legitimate reason. It's their job, and they've been paid in advance to do it.

Not even going to lie: I’d probably frame that Apple letter. Yeah it’s not from Tim Cook himself but it’s a badge of accomplishment.

@maggy2784

3 жыл бұрын

oh I definitely would have framed it.

@ccchhhrrriiisss100

3 жыл бұрын

I live in Palo Alto, California. I've seen Tim Cook at a local Whole Foods. He was doing his own shopping. Apparently, he's a very down-to-earth and approachable guy (kind of ordinary looking). I used to periodically see Steve Jobs before he passed away. He was a bit iffy and non-approachable. He greeted me kindly once. The other time he wouldn't even acknowledge me when he saw me waving hello. I only discovered that I lived just a few blocks from his house when riding my bicycle back from the Yogurt shop on the day he died. People were holding a candlelight vigil outside his home.

@kavalogue

3 жыл бұрын

@@ccchhhrrriiisss100 that's not down to earth. You're living in a real fake dream world. The majority of the human race will never experience such a thing, billionaires who are down to earth are just too cheap to outsource. Theres no justification for having crazy money and shopping at whole foods. That just shows how delusional all these people are

@HyLo-rule

3 жыл бұрын

@@kavalogue I mean we wouldn't know this person's life for sure

@minamihasaki4325

3 жыл бұрын

@@kavalogue Living a lavish life, maybe people with money enjoy going to the store for themselves every now and again. Like how plenty of people don't own cars, but it's common for people that do to walk to a place they would normally drive every now and again. Seems pretty chill to me, and you're just being petty. ¯\_(ツ)_/¯

DHL always proceeded my parcels from South Korea (Weverse Shop) so dam long. Once that Shop (I guess) made the contract with FedEx instead of DHL. Since then I’m so happy to deal with parcels. I can totally understand all your pain you have to go through with DHL 😀

It’s amazing out this colossal system manages to work at all, when it’s so huge that you had to track it with an AirTag to get a surface level understanding of what’s going on. Can you imagine the chaos under the surface of this?

It would have been hilarious if they added a second airtag to track themselves 🤣 Although being the masters of the system, I guess they could just add your airtag to their own account if they really wanted.

@VaveBytes

3 жыл бұрын

Bro what happened to your tech videos, I used to watch them years ago 3 years to be exact :(

@GadgetAddict

3 жыл бұрын

@@VaveBytes there's still some tech videos. Just not as many as before. I have a few lined up soon though. - Cignus network radios (walkie-talkie) - Zello radios - Two different speed radar guns. One of which is very different from a traditional radar gun.

@GadgetAddict

3 жыл бұрын

@@MK8MasterJunjie We make completely different content. I'm not sure why you're surprised that I have more subscribers. What happened to your channel? You have 150,000 subs but your recent videos only got like 250 views? My views on KZread are low because I stopped uploading for a long time and then KZread stopped showing my videos to as many subscribers. But I'd be worried if it only reached 250 people. I focussed purely on Facebook for a long time, that's why I have a million followers over there.

@Funkiy

3 жыл бұрын

@@MK8MasterJunjie Bro how do you have as many subs as you do? Your most viewed vid is only has a third the amount of views as you do subs. Somethings up here. Not gonna jump to conclusions but, doesn’t hurt to speculate the perhaps truth.

@fitybux4664

3 жыл бұрын

They don't need to "add his airtag to their account". They own the backend system. They already know all of the data, lol.

As a person that has been trying to get in touch with DHL, it is a pain in the ass to such an degree that you know it is intentional.

@mohammedalkhateem

2 жыл бұрын

It is intentional, and they have to do it because there's no way they can respond to a million call a day of people asking for daily updates on their parcels

@PlatoonGoon

2 жыл бұрын

@@mohammedalkhateem Why not? FedEx, UPS, even amazon has a courier service with better customer support.

@KendallHall

2 жыл бұрын

It is intentional with a lot of large companies. At least the IRS just tells you, hey we're too busy, call back never.

@nickh4676

2 жыл бұрын

FedEX is the worst for me. Prime time COVID, I ordered a new phone which was required to have contact delivery. Their ETA arrivals were 8am-8pm so I would have to be prepared each arrival date to hear my bell ring. For 2 days straight, I never heard it ring / knock but would see "unable to make contact delivery, will try again tomorrow." On the last day, I drove to the FedEX center, finally got the phone, and asked why the driver never rang my doorbell. Their response was golden: Due to COVID, they are unable to touch doorbells. So, for contact deliveries, they couldn't initiate the contact.... Never FedEx again

@yamato-qi3es

2 жыл бұрын

@@PlatoonGoon if you live anywhere except USA fedex and UPS sucks basically a scam. DHL is way better but still not good UPS will charge you 50$ for gas money even though you payed 100$ for shipping then not even delivered it and pretend to have stopped by but you can check how it was shipped they just sending it in normal postage after they get it the invoice will come a couple of days after it should be payed. fedex might deliver it but very badly but generally lie and don’t show up as well and you can’t do anything about it not worth the time to try to talk to them our sue on how they do it and they are the only shipping options you can use from curtain places. Recommend to avoid at all costs UPS average 1 star in other countries and only because that’s the lowest you can rate though some might rate higher I don’t think they are real they are always on 1.something star where a checked while fedex 1.7-2.5 general with some exceptions depending on country it’s 1.8 here while UPS is rated 1.0/1.4 depending on where you look DHL is 3.4 and they don’t charge exstra but it’s always a pain to get your package unless you go to pick it up or live near one of their stations

Imagine if Apples customer service matched the quality of the AirTag, that would be incredible! Fantastic video!

@alexanderzerka8477

Жыл бұрын

Have you actually spoken to them? I've had amazing experiences with them, far beyond anything I've had with other companies.

DHL is BY FAR the worst of the major parcel delivery services. I used to be a professional photographer (back in the days of film) and the professional lab we used to process and print our film moved to another city. There was still a customer service office in my city, and all orders were shipped to and from the new lab location via DHL. Everything took longer than their promised timeline. They "guaranteed" that all shipments to and from the lab’s city were overnight, delivered no later than 10:00am. That only happened about 50% of the time. Usually the shipments would arrive by 5:00pm on the date the shipment was due, but sometimes it was a full day late. The drivers always said it was because the truck from the other city was late. Funny, because the customer service person for the lab and I would go into DHL’s website and check the tracking. The shipments showed they’d been scanned at our local DHL processing center at 4:00am, so the truck wasn’t late. Then, we started having shipments not show up at all. DHL would claim they were "on the delivery truck," but their tracking system didn’t show that. Some parcels turned up two or three days later, but some never arrived at all. As we were a photography studio that did a lot of corporate and commercial work, we had deadlines that had to be met. When something would go missing, the lab would have to redo it, doubling the production time for us. DHL always promised to "look into" the issues and make improvements, but nothing ever changed. We had to threaten to change labs before our lab took action and dropped DHL as their parcel delivery service. They switched to FedEx, and things were sooooooo much better. Ever since then, I’ve avoided using DHL whenever possible. I will pay more for shipping in order to avoid them. It’s worth it, just to know that I won’t be lied to by DHL or its employees. Just last week, I ordered a product from Japan. The company selling it had DHL listed as their delivery service. I had to poke around on their website but I found a way to ship via UPS or FedEx. Both were more expensive but I was more than happy to pay about 25% more to use FedEx. I got my package three days later - which was one day sooner than I expected. If I’d gone with DHL, I’d probably still be on hold with them right now trying to figure out where my package is.

Obviously Apple had a custom-made paper with rounded corners 😂. Nice video man.

@sidma5661

3 жыл бұрын

That was like the most Apple thing they could have done, lol.

@MegaLag

3 жыл бұрын

Thanks man! Haha yeah it’s the fanciest letter I’ve ever received! 🤣

@theinfinitystudio

3 жыл бұрын

@@MegaLag Put your apple paper for bidding on ebay it will go for a million$😆😂

@RK-lo2nw

3 жыл бұрын

@@theinfinitystudio Nah there's probably a lot of Apple Letters in the world already Best you'll get is prolly a couple thousand dollarydoos 🍏

@bardiir

3 жыл бұрын

@@RK-lo2nw with that answer not only being a copy & paste response but rather someone taking the time to read that letter and responding to the project itself it's quite possible you could just write fantail to apple and get a letter back for a couple of dollarydoos of postage. Seems like they are handling fan mail quite nicely.

you know airtags are kinda scary thing that you proved here, someone could track and find anyones house like this, like any youtuber that accepts fan mail in a PO box for example

@gatekeeper84

3 жыл бұрын

Good idea

@mackenzie1752

3 жыл бұрын

Apparently your iPhone will notify you if it notices that you’re being followed by an Airtag that isn’t connected to your devices. Won’t help if you are being followed but it does alert you at least.

@Gay_Priest

3 жыл бұрын

@@mackenzie1752 also doesn’t help you if you use android

@prismaticseal2553

3 жыл бұрын

What have you done? DO YOU HAVE ANY IDEA WHAT IDEAS YOUVE GIVEN TO PEOPLE?!

@Prix-cp5qc

3 жыл бұрын

@@Gay_Priest why would an apple product help android users?

I bet Kim was just severely concerned about his safety

Reading apple's letter gave me goosebumps for some reason, that was really cool man!!!!

Correction on 4:46 , a cargo flight does not necessarily have only 2 pilots. This flight was from German to South Korea, about a 8-10 hour flight. There would be atleast 3 or 4 pilots on board as pilots need rest. Usually after take off, 2 of the pilots go and rest. After a couple of hours, the other 2 go and rest while the pilots who were resting, are in the cockpit flying the plane.

@CraftorMinecraft

3 жыл бұрын

Also, I think airtags work perfectly fine with flight mode on, so pilots could have turned it on.

@MegaLag

3 жыл бұрын

Ahhhh very interesting! I guess one of them could also be a loadmaster correct? Depending on the type of flight… Either way, the interesting point here was knowing a pilots iPhone sent my AirTags location to the cloud haha

@hautehussey

3 жыл бұрын

Or someone might’ve been shipping an iPhone and it was also in the cargo!

@sabedi2129

3 жыл бұрын

@@CraftorMinecraft Nah. When flight mode is turned on the phone turns off its Bluetooth connection and network. Without that there is no way for the AirTag to contact the phone. Most likely one of the pilots had his network on instead of airplane mode. That's actually okay to have on modern aircrafts, the only problem with that and the reason why it's recommended to turn on airplane mode when taking off and landing is that the signal could interfere with the radio communication between the pilots and the traffic controller. That means that it could possibly be hard to understand the atc which obviously isn't something good. But with just a few passengers on the plane (the pilots) it's most likely not that much of a deal compared to 200 passengers on a commercial airplane.

@lilapcreates3913

3 жыл бұрын

@@sabedi2129 Correct! As a recreational pilot myself, years ago, we tested this out and we had more static with devices turned on than in flight mode. Mind you this was back in 2012 and was in a Jaiburu which is not sophisticated tech like the jet liners

DHL sent me a message that my package was delivered. They specified the time. I was home at the time and no parcel arrived. DHL did not respond to my concerns. I used my detective skills to find the parcel. It was delivered to a similar sounding address some 2 km away. I contacted the shipper, who was able to get some comment from DHL. DHL never reached out to me. I would never use DHL again.

@m.sierra5258

3 жыл бұрын

DHL delivered a package to me, but nothing ever reached me. So I requested an investigation, and within a couple of days they sent me an image of the signature of the neighbor that received the package. Sadly I still didn't receive it because said neighbor lost it, but can't really complain about DHL. At least in my case, their service was totally fine.

@fluffigverbimmelt

3 жыл бұрын

The problem is, you're hardly ever a DHL customer unless you send something yourself. When you order stuff online, don't complaint to DHL. Complaint to their actual client which is the seller and that resolves these issues better than arguing with DHL or trying to find someone who is responsible

@fluffigverbimmelt

3 жыл бұрын

Of course in your specific case its difficult. When DHL lies about delivering the parcel, you're mostly out of luck and the seller will not resend anything. And in Corona times without signatures, you can't even prove them wrong

@TalesOfWar

3 жыл бұрын

I've had something similar happen with them before. They said something was delivered to an address about 1km away because... reasons, then someone from across the road came to drop it off saying they delivered it to them instead. So they sent it to the wrong place, the address they gave wasn't where it went and it was more like 10m than 1km away. How do they mess up so bad?

@annme_87

3 жыл бұрын

DHL was supposed to deliver my roommate's new laptop on a day that just so happened to be my first of two days off so my roommate asked if I could stay home and wait for it. I didn't have plans so I agreed. He'd paid extra for express shipping and was really excited for his new computer. I sat by the phone in our apartment that was used to buzz people in and refreshed the tracking page. Mid afternoon it said delivery was attempted by no one was home. I ran downstairs and sure enough the parcel card was stuck to out apartment building. Delivery guy hadn't bothered to ring the bell. My roommate called and complained to customer service and they promised their driver would ring the bell the next day. I stayed home again but it was a beautiful day outside so I grabbed a chair, a book and went outside and sat right next to the front door so I couldn't possibly miss the driver. I checked the tracking page a few hours later and was shocked to see "second delivery attempt made customer not home." My poor roommate called customer service again and was given the excuse "that happens sometimes." This was now a Friday so the 3rd and final delivery attempt would be made on Monday. My roommate called off sick to work and waited for it. Mid morning he refreshed the shipping page and discovered that his package was undeliverable and enroute back to the sender. My roommate gave up on DHL customer service and called the company he'd ordered his laptop from. They were very apologetic and as soon as they got his laptop back they shipped it again, this time with Canada Post. 10 days after DHL should have delivered it, my roommate recieved the laptop he'd paid extra for fast shipping on from the regular speed delivery service, likely later than he'd have received it if he never paid extra for faster shipping. DHL's customer service is abysmal.

I'm from Germany and a lot of parcel post services here are covered by DHL since they are owned by our somehow state owned postal service in a monopoly position. It happened to me several times that parcels were sent to or from me and got lost and trying to reach out to DHL to clarify the situation is always "fun". In most cases nowadays, online sellers will just send you a second delivery and kindly ask you to send the first one back to them if it nevertheless arrives. And since some sellers ship their sometimes expensive products in original packaging which makes clear that an expensive item is inside, for some strange reason, it are often those kind of items that get lost. But the other side of the coin is that Deutsche Post tries to save as much money as possible, so their services (and those of DHL) are as bad as they are because they don't invest enough money in their workforce. Hence long wating periods. Oh, and getting an answer after weeks that your question might be answered in the next month or two but requesting you to send some further information within the next 7 or 14 days is somehow typically german.

Beware of sending expensive package with insurance with dhl germany. 3 months ago I sent a package worth more than 10.000 eur and because I always used dhl to send packages, i only booked 2000 eur insurance (and paid like 46 euros to ship it to the netherlands). What happened to this package: it was LOST in the dhl warehouse. What I thought: it was stolen. The package size is medium, it's an amazon box, and from the outside there's nothing that indicates the value of the package. If i were a thief, i'd target packages with high insurance amount. Well, they got me. I sent hundreds of packages through dhl and never did one got lost, except this one time when i paid for extra insurance . Lesson of the day: never insure your package & put a lot of tapes that no one is bothered to check what is inside. No one is interested in cheap packages.

Hey, I work in customer support (not DHL, but my past experience did involve logistics), and let me clarify some things: When they told you "your investigation is still open" it meant "your support ticket went to the Open status when you responded to it 8 days later, and currently the wait time, i.e. oldest Open status ticket in the queue, is around 6 weeks old". You must understand a simple thing: the 6 weeks aren't for humans to investigate your case, it's for humans to reach your case in a queue. The actual investigation is likely no more than 20 minutes, with maybe a phonecall or two to the logistics staff. Nobody is sinking 1 hour+ for a product or service worth so little money. That's the reality of it.

@_creighton

2 жыл бұрын

this makes very solid sense... thanks for sharing.

@Flamingtac0

2 жыл бұрын

@@MonographicSingleheaded Brother, you don't comprehend how business works. You don't have an employee making $50/hr spend half a day looking for a business letter or pack of pencils bought off Amazon. You are in business to make money, not spend it. Most shipments are just that... shipments of little or no real value, and every day thousands of these packages end up destroyed by machinery or labels get torn off and you can't identify the owner or they get stolen or whatever. As an international carrier got can spend hundreds of millions of dollars searching for these packages, or you can do a cursory investigation and let your insurer pay out the shipper if you can't find it. Which would you do? We will escalate an investigation if the item has sentimental value or was insured for an insane amount, but there is no financial incentive to do this for 99.9% of the shipments we move, and we don't have the money or time to commit to it. After every sorting operation, these facilities get walked off for packages that fell off belts, got stuck, whatever, and they are taking to an area where employees attempt to repack damaged cartons, locate missing labels, etc. The work you feel is not being done is already done multiple times each day, it's just not done how you think. We aren't going to send an employee to search a 40,000 sq-ft facility when it's getting swept by multiple employees multiple times a day at the end of each run.

@mezmerizer0266

2 жыл бұрын

@@Flamingtac0 your business shouldn't be thinking any package loss is acceptable.

@zhand3r420

2 жыл бұрын

@@mezmerizer0266 someone didnt pay attention to the video, paying someone for a package is easier then fixing the problem another way, hence the insurance thing he brought up, it's just easier for money to be used than more people and more resources, ykwim

@mezmerizer0266

2 жыл бұрын

@@zhand3r420 I did watch the entire video. I stand by my words. The goal of any business should be 100% otd of energy item without issue. At least 6 sigma. I worked in supply chain management. So, you know, go suck an egg.

So about the package being at the DHL facility but "lost". This happens all the time in logistics systems nowadays, smaller packages can fall off of conveyers into nets, it can get stuck underneath conveyers, fall into hard to reach areas and all types of things, all in their facility. When they say they led an investigation it means they sent someone or a group of people to look for any fallen packages and scan them in. I think its just a coincidence that your package was headed to north korea lol.

@FullMoonOctober

3 жыл бұрын

Sounds like a really inefficient system.

@MrLukhut1

3 жыл бұрын

@@FullMoonOctober Its the best way for the system to run at the speed required for how many packages these companies move. In warehouse settings its not that big of a deal if products get lost like that but for logistics it is, thats why youre usually asked what the value of the object your shipping is, for insurance purposes.

@Ermude10

3 жыл бұрын

@@FullMoonOctober Making something work reliably up to 80-95% can often be pretty easy and at low cost. But the higher you go the harder it gets and the less return of investment you get. At some point, you're loosing money to make it more reliable. This happens in every manufacturing as well as software systems. It's a constant optimisation problem to balance the main system's reliability and throughput VS handling errors.

@argentum746

3 жыл бұрын

@@FullMoonOctober You have absolutely no idea how many packages they have to move every day the speed they do. DHL is by far the best delivery service in germany and they often transport packages from arrival at the harbor in Hamburg, through the entire country and to my door in the south, in roughly 18 hours or less. Thats insane considering how many containers with packages they get from hundreds of locations each day. If one thing is clear, then that the people working there get paid too less for the freaking great work they do and in the timeframe they manage to complete it. Their system is fine and the things mentioned in this video are just glorified ways of saying "its a lower priority package for certain reasons" or "we know where your package is, but right now it wont be processed". I cant speak for other countries ofcourse. But in Germany the one you want to avoid is Hermes, not DHL.

@devforfun5618

3 жыл бұрын

@@Ermude10 but it should be worth to have two systems, one with highest reliability for parcels that are irreplaceable, and one for normal parcels, like ecomerce, were if you lose a product you can simply ship a similar product, what is the value of a family heirloom ?

I work at the location at 3:04 and I can say that Dhl tries really hard to find vanished parcels. After a shift technicians are searching the whole hub for parcels and controlling the machines. But there are still small bags which can drop in tiny slits in the ground. These places are hard to get to. Once a colleague dropped his company ID and a technician had to come to retrieve it. The parcel volume is another thing that makes it more difficult. ~450000 parcels run through the hub every night at the moment. I dont know which batteries are in the airtag, but usually you would have to declare dangerous goods, because they are very dangerous when hidden.

@MegaLag

Жыл бұрын

Hey! Would love to visit the Leipzig facility. Have visit your IPZ facility and have seen first hand the complex nature of sorting hundreds of thousands of parcels. Biggest issues is the outdated manual sorting machines. As for the battery, was told by DHL that declaring the battery was not required as if was encased inside the AirTag.

Hilarious that a DHL ad plays right after the video :)

One thing I've learnt in life is that the bet way to get hold of a company is to tweet them

@The_Wosh

3 жыл бұрын

Sometimes it only works if you have a large enough following

@johnmccallum8512

3 жыл бұрын

Why should anyone open a Twitter account just to get a reply from a company that has thousands of employees?

@The_Wosh

3 жыл бұрын

@@johnmccallum8512 people on Twitter hate big companies and if you're lucky you'll get enough traction that people will start retweeting and stuff and a real human at the company will notice

@marissablack5726

3 жыл бұрын

I got 10 followers and companies respond all the time. Your tweet has to make them look hella bad or say youre going to their competitors

@russ819

3 жыл бұрын

Ok kzread.info/dash/bejne/gp98u7Gce7Cvhso.html

Airports need to use this find out who's stealing peoples shit out of their luggage.

@alivateRocket

3 жыл бұрын

Cue the invention of hidden airtag locators. It's always a cat and mouse game.

@geekchick4859

3 жыл бұрын

That would be baggage handlers. We don’t need an airtag to solve that one.

@vondahe

3 жыл бұрын

@@geekchick4859 Exactly. That’s a public secret.

@DrewNorthup

3 жыл бұрын

No. All you need to do, at least in the USA, is remove the exception that allows the airlines to sell "lost" luggage (not be confused with actual abandoned items) by the pound to Unclaimed Baggage in Scottsboro, Alabama. They'll have so much shit they'd be legally required to track down the owners of that they might actually start to realize that claiming people are lying when they say their shit is stolen is a poor business practice. Additionally, here in the USA, the exception in law that prevents insurers from suing airlines for stolen luggage needs to be revoked. The airlines claim they need it to stay in business, which just highlights how little they pay baggage handlers.

@DrewNorthup

3 жыл бұрын

@@geekchick4859 Here in the USA, the exception in law that prevents insurers from suing airlines for stolen luggage needs to be revoked. The airlines claim they need it to stay in business, which just highlights how little they pay baggage handlers.

5:43 As a person born in South Korea, I can confirm this. South Korean law require that in order to have location tracking services in Korea, Apple have to keep location data in servers located in Korea for 6 month, and Apple would absolutely not allow this, so they simply crippled not only AirTag, but the entire Find My functionalities.

Not me finding this video 2 days before starting a job at a DHL airport

No one: The algorithm: “You wanna watch a 15 min video about tracking packages with apple airtags?”

@Aiijuin

3 жыл бұрын

Ha! It’s true though.

@NavyMonk89

3 жыл бұрын

Yet here we are.

@DucksAhoy

3 жыл бұрын

ah yes same

@mroberts2738

2 жыл бұрын

Right?! 😂

@JWSmythe

2 жыл бұрын

And every one of us clicked it.

btw, pilots often use iPads for their work, might be that one pinging the AirTag :)

@MegaLag

3 жыл бұрын

Yeah sure, that’s entirely possible! Could have been pinged by a MacBook tethered to an iPad too! There’s many possibilities haha

@MrBizteck

3 жыл бұрын

@@MegaLag speaking as a pilot that uses an ipad. They STILL should of had the ipads in flight mode. Although.... the GPS still functions in flight mode.

@vonnikon

3 жыл бұрын

@@MrBizteck it it possible to enable WiFi in flight mode. Not sure how common it is for cargo planes to offer WiFi service? And GPS is of course not a problem in flight mode. Perhaps airtag pings actually even work when the iPhone/iPad is offline? It could ping the airtag offline, and report it back to Apple the next time it gets internet service.

@seban678

3 жыл бұрын

@@MrBizteck Question: Has there ever been an issue caused by devices not being on flight mode during takeoff/landing? Ever? What is it even supposed to interfere with?

@shahan484

3 жыл бұрын

@@seban678 it stops the continuous scanning for cell towers thus saving battery life.

10:39 I do work with DHL as a contractor and I can confirm their departments don't speak to one another.

That’s actually pretty epic that Apple acknowledged your project and returned the tag to you!

DHL “through” investigations are much like USPS investigating they “search” for it by walking through the warehouse backward and blindfolded

@grydon6422

3 жыл бұрын

Well searching your little package from a big terminal, which it might not be in, with thousands of other parcels everywhere, is not an easy task to do. The research is mostly looking around if there is a lonely package somewhere where it shouldn’t be, like dropped from somewhere. You could use an entire week trying to look for a single package from the rest and that wouldn’t be enough lmao.

@messermoreaux1139

3 жыл бұрын

the usps is the single most impressive logistical organizational system in the world???

@mylittledarkworldjohn4289

3 жыл бұрын

They walk into the warehouse and stand 3 seconds in it and then wait a week to weite they didn't found it

@sirzebra

3 жыл бұрын

@@messermoreaux1139 No it most definetly isnt, unless you're restraining your argument to civilian logitics, and even then, it's really not. Theres a reason why the US is 57th in maths education. You could argue with US army logistics, but even they are dwarved by Chinas numbers.

@cocatriceboy

3 жыл бұрын

@@messermoreaux1139 it certainly is not. I used to run a relatively large online retail store and had several times where the postal service workers stole the packages and refused to refund the insurance. Packages were delivered looking like they were used as makeshift footballs and oftentimes damaged goods inside them. They’re a headache to work for and offer abhorrent customer service, I ship solely from UPS now.

the spaceX airtag was an adventure wanting one it went on a journey to spaceX and was there for a few days/weeks but its journey ended up at a scrapyard and then a recycling facility. the last ping is the last dying cry of that airtag hoping someone will come to save it, but alas nobody came. its last few minutes there it was all alone. may it find peace in another device/in airtag heaven this is a kind of emotional story right there im crying a bit ngl

Dude I'm so legitimately excited that Apple took the time to read and respond to you! So cool!

@clown134

2 жыл бұрын

it kind of seem like a generic letter to me but I don't know

@kaga.mine.

2 жыл бұрын

@@clown134 what did you want them to say? lol

@clown134

2 жыл бұрын

@@kaga.mine. a personalized greeting and compliment his KZread channel of course

@kaga.mine.

2 жыл бұрын

@@clown134 that was pretty personalized, it was clear that they actually read what he wrote, which is a lot for a company that big tbh

@Bugdriver49

2 жыл бұрын

The letter did not appear to be signed...how personal is that?

Guess Apple has now a job offer in their new "send -airtags-back-to-nerds-department"

@catherinel.3551

3 жыл бұрын

lol

@Hackanhacker

3 жыл бұрын

totally xD

@darknessblades

3 жыл бұрын

Forbidden design airtags

@DanielSultana

3 жыл бұрын

Airtags are tiny, and depending on content inexpensive. People might start using them to track certain packages. The fact that once the package is received the airtag can be reused, makes it an even more economical solution.