Awesome video, Wayne! Great to see all the different ways users can use Teams for the phone system!

Great content as usual Wayne! Nice to see all the different ways users can use Teams for the phone system!

@jackcaden2769

2 жыл бұрын

i know Im randomly asking but does any of you know a trick to get back into an instagram account..? I stupidly lost the account password. I would love any assistance you can give me

Good coverage of details and lists to consider. Well done

Excellent video Wayne. Really helped!

Great Job! Thanks for the tips!

Thanks for sharing

thank you

Great content as usual Wayne! One question... I can't get Outlook to use Teams for calling contacts. Anywhere I should be looking to configure this? Cheers!

@Xerillion

4 жыл бұрын

Hmm..strange. I didn't configure anything specifically to ever make that work - even when we were using the Skype for Business client; it just worked. Sorry I couldn't be more help on that one.

Great video Wayne, as usual. Do you have any idea when/if SMS will be supported by Microsoft Teams ? Thanks

@Xerillion

4 жыл бұрын

Hi HO King, sorry, I don't know on that one and haven't seen anything on the latest roadmap to indicate they will be rolling that out soon.

Great Content Wayne! Quick Question for you, is there any call queue dashboard that comes with the teams phone system? It is one thing that is holding us back from making the switch. We currently have a dashboard that gives us live data of calls in the queue, wait times, agents logged in, etc... I haven't been able to find anything like it for the teams phone system.

@Xerillion

4 жыл бұрын

Thanks Katie! The short answer is no, they don't have that. We normally tell companies the one case that the Microsoft Phone system isn't a fit is a call center where a call center manager wants to monitor and manage call metrics. Currently Microsoft's priority is to get the standard phone system in the hands of businesses around the world, which of course is a huge job on its own. I would imagine Microsoft will depend on 3rd parties to build on a call metric system, though I'm not aware of any yet.

Thanks for the video! It looks like a great system, but looking at the pricing (total $26.40/month/user in Australia for unlimited landline calls), you certainly pay for it! Hopefully MS releases some intermediate plans for users who don't need their own DID. There's a huge price differential compared to existing PBX solutions like 3CX or hosted/virtual PBX services.

@Xerillion

4 жыл бұрын

Thanks for the feedback. Here in the US the MS phone system is a very price competitive offering, as well as a better value overall to 3rd party phone systems. For those with M365 E5 subscriptions, it is a $12 (US) add-on, and for those with any other enterprise subscription (Office 365 or Microsoft 365) it is a $20 (US) add-on. Another alternative is to just add-on the phone system for $8 and pay per outbound minute. In the US it is 1.3 cents per minute for outbound calls. Inbound calls are not charged.

Awesome video! Quick question - What software did you use to create the screen capture with the customized background, logo, title, etc. Again, great job!

@Xerillion

4 жыл бұрын

My setup is pretty complicated and was a real pain to get to this point and I'm still tweaking it. I'm an IT guy, not a video guy, so figuring this out little by little hasn't been fun. Before people get into the technical aspects of recording videos, I would suggest a better use of time would be to get certified in M365. I'm dead serious. Making videos is very very very hard tedious and frustrating work. IT pro's should really use that time for training.

@ranreding8431

4 жыл бұрын

@@Xerillion Totally understand. I'm an IT/cyber guy as well, but also do web design and graphic design. Learning how to create high quality demos like yours and was curious about the software you use (Adobe Captivate, Photoshop, Illustrator, etc.). Trying to recreate your layout in Captivate and wondered was there any other software you are using to achieve the branded background with integrated video. Thanks.

HI Wayne, very informative video. What would you recommend for CMS functionality with this setup? Would like to get reporting and real-time statistics on top of the call management.

@Xerillion

4 жыл бұрын

Thanks Luke! I don't have any recommendation on CMS currently. Microsoft is working on extended call reporting features, but not too the level that you are probably looking for.

@lukos1107

4 жыл бұрын

Xerillion ahhh ok I guess it would just be perfect in that case. We’re still going to look into this solution though. Thanks

Great video Wayne. Have you guys every deployed this to a Citrix thin client environment?

@Xerillion

3 жыл бұрын

Thanks Lou 👍😎. We haven't used Citrix in our solutions, just Windows Virtual Desktop at this point, and previously Windows Server remote desktop services.

Great video, Wayne. Can you recommend a USB handset that works seamlessly with Microsoft Teams Phone? How about Jabra Dial 550 USB Handset? The ethernet phones are expensive for a 10-person office and some of the staff do not want to use the headphones or their cellphones. Thanks.

@Xerillion

4 жыл бұрын

Hi, and than you! I don't have a USB handset recommendation, though there are some on Amazon I have seen - but nothing that made me feel confident enough to put it in a business environment.

I believe the pricing you provided ($12-$24 monthly) is for calling plans, i.e. ability to call external phone numbers. Phone System itself costs either $8 per month or comes included into pricier plans. And those $12 (for Domestic) or $24 (for International) options come on top of Phone System price.

@Xerillion

4 жыл бұрын

Hi Pavel - those are the calling plan prices, and the phone system is $8. Not sure what time stamp in the video you are talking about? All that being said, as of April 1st, 2020, we setup clients with Microsoft 365 Business Voice for $20/user/month which includes the phone system, domestic calling plan and audio-conference calling,and can be added to any subscription, whereas the old subscription had to be on an enterprise subscription.

Hey there first time viewer. I'm writing up a proposal for a Dr's office. He has 2 practices with 3 physical locations. They move from office to office depending on the day of the week. The receptionist has 2 phones at each office, 1 for each practice. Do you know if MS Business Voice could support something like this? I'm assuming you would have to license 2 separate users receptionist 1 and receptionist 2 and map two physical phone numbers to two separate call groups?

@Xerillion

3 жыл бұрын

It could support this scenario. If it is one receptionist and not many people, I'm not sure you'd need 2 separate phone subscriptions...then again, it isn't expensive to do that. I'd probably keep it clean with a separate phone-only subscription for a receptionist phone at each site.

Hi Wayne! Great video. I am trying to find out if the calls made from Microsoft teams and automatically log in Dynamics 365 CRM. Do you know this answer?

@Xerillion

4 жыл бұрын

Thanks Barbx356! We were just discussing this with a company last month, and currently I'm not aware of a non-customized way to do this yet.

@barbx356

4 жыл бұрын

@@Xerillion Thanks for the response! So does this mean with customization it should work? In theory...

@Xerillion

4 жыл бұрын

@@barbx356 I really don't know actually. I'm sure it gets brought up in Microsoft's phone group plenty... But they have their hands full getting the phone system rolled out across the world. I imaged they will eventually link up Dynamics CRM component eventually.

Hi, can you make a step by step who to activate a user for phone system or a guide online, i m not able to activate the option to dial out in Teams not sure what licence I need to assign to the user, I have credits, audio conference, dial plan but still no dial pad in Teams. Thank you for you videos and your dedication.

@Xerillion

4 жыл бұрын

Hi, thanks for the suggestion. I pretty backed up on videos though :(. My videos are more about showing people the big picture of what things could be like if they moved to M365 cloud services and leave the how-to to Microsoft.

@danimoosakhan

4 жыл бұрын

You need phone system and dialing plan license, and then u have to allocate numbers and assign it to your Users from teams admin portal.

Thanks, but what about CTI? That's what we used to call "Computer Telephony Integration" back in the analogue days. I want to be able to place a call using my PC, but have the call on the physical handset. This worked with SfB, but it seems to have been dropped in Teams?

@Xerillion

4 жыл бұрын

Right now, when we implement the Microsoft Phone System , only about 20% users opt for desk phones. Companies are going away from that. Client's these days either want to use the Teams desktop with a headset - with no desk phone, or let the user BYOD by using the Teams mobile app with the user's personal smart phone: they company doesn't have to pay for and maintain phone hardware, and the user only has to have one phone to deal with.

Hello Wayne, quick question. Can you start a call on your PC (teams) and then pick up the deskphone and continue talking. I mean use your computer to dial someone but then have the output device for that call using deskphone. I hope I was able to explain myself right. Thank you for this video it was very informative.

@Xerillion

4 жыл бұрын

I believe I saw that feature was added last year, though I''m not 100% sure.

@jimfitch

4 жыл бұрын

See "Here's what you get with Phone System in Office 365" (docs.microsoft.com/en-us/MicrosoftTeams/here-s-what-you-get-with-phone-system). Microsoft highlights "device switching" feature, which it describes as transferring calls between different connected HID devices (e.g., PC speakers to headset). This may not be what you're talking about. FWIW, our small company with 2 remote employees uses Teams extensively. I usually join meetings & make calls from my Windows PC, but frequently use Teams on my iPhone & it works great. I never tested switching mid-meeting/-call from 1 device to another ... until now. It works. I created a meeting, joined it on my PC, then joined it on my iPhone, talked to myself between devices (managed to avoid arguments, thank goodness!), then hung up on my PC. I was still in the meeting on my iPhone. Easy. Feedback could be an issue. When I joined on the iPhone (2nd device), Teams muted the mic. When I unmuted it, Teams warned me about feedback (nice touch!). There was no feedback even though my devices were a couple of feet apart, but a third party in the meeting might have heard it. My guess is that the best technique in a real meeting would be: mute mic on 1st device, join on 2nd device, hang up on 1st device, & unmute mic on 2nd device. Not sure if this would work on a 1-to-1 call.

@jimfitch

4 жыл бұрын

I just tested the transfer of a 1-to-1 call in Teams from one device to another. Result: no, or (perhaps more accurately) I didn't see a way to do it. I made the first call in Teams on my Windows PC, then tried to transfer to myself in Teams on my iPhone. No joy, including trying (as a work-around) to add myself to the conversation as a 3rd participant. This "failure" makes sense to me. I tested this from curiosity, not need. I doubt that I will ever need to transfer a 1-on-1 call from 1 device to another. However, if that needs arises, I'll simply hang up the call on the 1st device & call back on the 2nd device.

@ukelbarto

4 жыл бұрын

@@jimfitch Not seen any device switching which is a huge disappointment. You can do a transfer and then dial your own DiD so your other devices ring - you can then pick up from the other device - call transferred!

@jimfitch

4 жыл бұрын

@Chris Moore: That’s pretty neat! Thanks for sharing it.

May I ask for a list of the devices you use, not just for MS Teams, but also I saw your web cam, boom mic, the red device you had that connected to, and the light you have. We are trying to create better videos for training our employees and we are trying to create a parts list of the items I mentioned before. Lil' help would be great.

@Xerillion

3 жыл бұрын

Hey David, I guess if I was a true "KZreadr" I'd have affiliate links below on my setup, ect. But I'm an IT guy and my hands are full with Microsoft 365 cloud stuff. There are so many videos out there specifically about what you are looking for. The tedious part is picking out the info from the videos you see to determine what setup is going to be right for you, and buying stuff, and setting it up, see what works, what doesn't. It is painful to be sure. I'm still fiddling around with things to tweak stuff that I want to improve on.

Question - is there any official training out there available for how to set up and deploy MS365 Teams Phones? Something certification-level would be great. I can not seem to find anything.

@Xerillion

4 жыл бұрын

Microsoft 365 Certified: Teams Administrator Associate - this covers phones, in Teams. This cert looks very cool actually. Even if you ultimately never took the test, if you just studied the objectives, you'd be WAY ahead of the rest of the IT world.

Can you do video calls or conference video call with the Yealink phones using M365B PS2019?

@Xerillion

4 жыл бұрын

What is PS2019?

We currently have Yaelink T46S phones. On the Microsoft site list of compatible phones, it lists the T46S SFB edition. Ours are not the SFB edition. However, at the bottom of that list, it has a download link for the SFB firmware. Do you know if this firmware can be loaded to our normal T46S IP phones to be made compatible with the O365 phone system and Teams?

@Xerillion

4 жыл бұрын

I don't know if you can.

@korenogamer6075

4 жыл бұрын

Thx for the reply. I am waiting to hear back from Will for our initial consultation. I will inquire about this with him at that time.

Do you have a solution that works with this phone system to record the calls in order to help with quality control?

@Xerillion

4 жыл бұрын

Microsoft just recently talked about that feature getting closer to public release but nothing official yet.

It's because that number isn't a clickable link (it's just text), rather hangouts/Chrome is identifying it as a phone number and "making" it clickable.

@Xerillion

4 жыл бұрын

I guess what I'm wondering though is how to change Chrome to use Teams instead of Hangouts. I can't figure out how to do that in Chrome.

@24:53 - none of desktop phones come with webcam for video calls ???

@Xerillion

3 жыл бұрын

If you are using Teams for video conferencing, a phone with a webcam isn't needed. Even that said, 70% of the phone setups we do use the Teams app on the desktop, not a physical desk phone.

Any word on Teams adding a texting option?

@Xerillion

4 жыл бұрын

Not that I have heard of, though I know Microsoft gets this request all the time - on top of 10,000 other requests. I do think most people would pay say, a $2-$4 add-on to be able to send text messages from within Teams for people in the company that need it, though of course if they added it on at no extra charge, that would be even better. Still, I do like knowing that when I type messages in Teams, it is internal only. Yes, you can add guests, ect., but I choose not to. Email is too easy to accidentally email the wrong person, or CC someone who you didn't want to see some sensitive content 3 pages down the email thread. We have all been there.