► In this video we explored de-escalation approaches that when used effectively can help an individual ease conflict and potential violence in a workplace. This is accomplished by using empathy, effective listening and avoiding conversation mistakes.
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(0:00) Intro
(0:19) Establishing why de-escalation approaches are useful
(1:14) Be quiet; listen to understand & interpret
(1:32) Always start with a good paraphrase
(3:23) If it feels good, don't say it
(4:00) Stay calm
(5:38) Outro
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The Healthier Workforce Center is supported by Cooperative Agreement No. U19OH008868 from the Centers of Disease Control and Prevention (CDC) / National Institute for Occupational Safety and Health (NIOSH)
hwc.public-health.uiowa.edu/