Host Mark Slatin talks with Horst Schulze, Founder and former President of Ritz-Carlton about the connection between employee and customer experience on the latest episode of The Delighted Customers with Mark Slatin #podcast.
On this episode of the Delighted Customers Podcast, host Mark Slayton welcomes Horst Schulze, a renowned leader in the hotel industry. Schulze's innovative teachings have transformed the landscape of service and hospitality. Listeners can expect to gain valuable insights and wisdom from Schulze's vast experience. Plus, an exciting announcement is made about the Trusted Guide Roadmap Masterclass for CX leaders seeking to enhance their skills. Tune in for an inspiring conversation that delves into the world of customer experience and hospitality.
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According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.