Horst Schulze Speaking on Providing Exceptional Customer Service

Horst Schulze, former President and
COO of The Ritz-Carlton Hotel Company and
current Chairman and CEO of Capella Hotel Group
speaking on providing exceptional customer service
January 2016

Пікірлер: 31

  • @verat.6339
    @verat.63392 жыл бұрын

    "Go to work to create excellence and live for a purpose" so inspiring!

  • @kitengekrowns1963
    @kitengekrowns19632 ай бұрын

    Beautiful & well spoken! Particularly love the notes on leadership

  • @EvgeniyC

    @EvgeniyC

    2 ай бұрын

    Thank you for sharing

  • @AngelDominguez-fo6vb
    @AngelDominguez-fo6vb6 ай бұрын

    The Ritz Carlton needs you back. So much has changed since your departure and not for the best. I had such a sense of Pride while working there. Visiting a Ritz Carlton now is like visiting a Marriott or Hilton. It no longer has the Wow factor it used to have. Wish you could do something to bring it back to its original glory.

  • @monikapastor1958
    @monikapastor1958 Жыл бұрын

    Even after Mr. Schulze had already mentioned he didn't get his bottle of water for this event, nobody ever brought it to him. And his speech was on providing exceptional customer service. Probably no one got the memo?!?

  • @ratslovecheese9042
    @ratslovecheese9042 Жыл бұрын

    🙌🏾. This speech never gets old

  • @EvgeniyC

    @EvgeniyC

    Жыл бұрын

    Yes

  • @novascotiarasta
    @novascotiarasta6 жыл бұрын

    A good reminder for any Business that wants to identify the model for Customer Service. Not everyone can attain it easily, but so many don't even try. Leaders and Managers that are not involved, are not leaders. Committed and looking back, and moving forward. Important lessons and good model.

  • @julianyang1142
    @julianyang11424 жыл бұрын

    Fantastic. Kaizen / Lean and Service Excellence rolled in one

  • @cetbell
    @cetbell5 жыл бұрын

    Great speaker and great man!

  • @befabulous5609
    @befabulous56095 жыл бұрын

    Amazing speaker. Very good inside information. Good use of time.

  • @EvgeniyC

    @EvgeniyC

    5 жыл бұрын

    Yes, useful information

  • @mikhailchernyshov1056
    @mikhailchernyshov10564 жыл бұрын

    It’s amazing speech

  • @motazsabr842
    @motazsabr8424 жыл бұрын

    Excellent

  • @nathanjarrell6479
    @nathanjarrell647911 ай бұрын

    Very helpful, thank you

  • @EvgeniyC

    @EvgeniyC

    11 ай бұрын

    You're welcome!

  • @spectacular220
    @spectacular2202 ай бұрын

    I never get tired of watching this speech over and over again

  • @EvgeniyC

    @EvgeniyC

    2 ай бұрын

    Likewise

  • @denisserendon7751
    @denisserendon77517 жыл бұрын

    Where did this event took place? Which company organized it?

  • @warrentoles3127

    @warrentoles3127

    2 жыл бұрын

    Compton county prison system 2017.

  • @mr.fitkonnekt
    @mr.fitkonnekt Жыл бұрын

    Gold

  • @rakktias
    @rakktias5 жыл бұрын

    Qui est la grâce a realken??

  • @keatonwest3919
    @keatonwest39192 жыл бұрын

    “Would doctor like some brandy before retiring? Some warm milk perhaps? Ovaltine?…”

  • @corneilshamalcom1591
    @corneilshamalcom15912 жыл бұрын

    ForbesTv

  • @jamilacharles5485
    @jamilacharles54852 жыл бұрын

    You know you talk about women you are not my family members and not my brother your thinking about me very bad ,

  • @jamilacharles5485
    @jamilacharles54852 жыл бұрын

    This not a good way

  • @johannesaigner5355
    @johannesaigner53557 жыл бұрын

    I ve worked for Ritz-Carlton and it was a bad experience. everyone is so fake

  • @eduardoortega202

    @eduardoortega202

    6 жыл бұрын

    Your experience , doesn't mean has to be the experience of everyone. For me its been the best hotel chain i ever work

  • @cetbell

    @cetbell

    5 жыл бұрын

    maybe the problem was you?

  • @autumn1231

    @autumn1231

    3 жыл бұрын

    Johannes read my post i am autumn1231. i interviewed with this guy and he was a total prick.

  • @MisterMikeTexas

    @MisterMikeTexas

    3 жыл бұрын

    Retail Doc posted a scathing account of his experience at the Big Easy Ritz Carlton. He also mentioned other irate reviews in Trip Advisor. Maybe Marriott ruined the chain?

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