Horst Schulze Speaking on Providing Exceptional Customer Service
Horst Schulze, former President and
COO of The Ritz-Carlton Hotel Company and
current Chairman and CEO of Capella Hotel Group
speaking on providing exceptional customer service
January 2016
Пікірлер: 31
"Go to work to create excellence and live for a purpose" so inspiring!
Beautiful & well spoken! Particularly love the notes on leadership
@EvgeniyC
2 ай бұрын
Thank you for sharing
The Ritz Carlton needs you back. So much has changed since your departure and not for the best. I had such a sense of Pride while working there. Visiting a Ritz Carlton now is like visiting a Marriott or Hilton. It no longer has the Wow factor it used to have. Wish you could do something to bring it back to its original glory.
Even after Mr. Schulze had already mentioned he didn't get his bottle of water for this event, nobody ever brought it to him. And his speech was on providing exceptional customer service. Probably no one got the memo?!?
🙌🏾. This speech never gets old
@EvgeniyC
Жыл бұрын
Yes
A good reminder for any Business that wants to identify the model for Customer Service. Not everyone can attain it easily, but so many don't even try. Leaders and Managers that are not involved, are not leaders. Committed and looking back, and moving forward. Important lessons and good model.
Fantastic. Kaizen / Lean and Service Excellence rolled in one
Great speaker and great man!
Amazing speaker. Very good inside information. Good use of time.
@EvgeniyC
5 жыл бұрын
Yes, useful information
It’s amazing speech
Excellent
Very helpful, thank you
@EvgeniyC
11 ай бұрын
You're welcome!
I never get tired of watching this speech over and over again
@EvgeniyC
2 ай бұрын
Likewise
Where did this event took place? Which company organized it?
@warrentoles3127
2 жыл бұрын
Compton county prison system 2017.
Gold
Qui est la grâce a realken??
“Would doctor like some brandy before retiring? Some warm milk perhaps? Ovaltine?…”
ForbesTv
You know you talk about women you are not my family members and not my brother your thinking about me very bad ,
This not a good way
I ve worked for Ritz-Carlton and it was a bad experience. everyone is so fake
@eduardoortega202
6 жыл бұрын
Your experience , doesn't mean has to be the experience of everyone. For me its been the best hotel chain i ever work
@cetbell
5 жыл бұрын
maybe the problem was you?
@autumn1231
3 жыл бұрын
Johannes read my post i am autumn1231. i interviewed with this guy and he was a total prick.
@MisterMikeTexas
3 жыл бұрын
Retail Doc posted a scathing account of his experience at the Big Easy Ritz Carlton. He also mentioned other irate reviews in Trip Advisor. Maybe Marriott ruined the chain?