Awesome video Justin! We are watching your videos in my entrepreneurship course at UC Berkeley!

This is gold! Asking the right questions.

About to do a first big customer interview, and this helped. Thanks Justin!

This is a fantastic summary. Thank you so much Justin!

It's quite useful, especially the ground rules. It all comes down to listening to your customer and comprehending their thoughts and emotions.

Aahhhh I needed to see this!! Thanks for posting, absolutely invaluable advice! I was starting to fall into the trap of the future questions 🤣

This is awesome! Thanks Justin!

This was beautiful presented!

Nice video and blog man, thank you for putting this out

This was so good, very helpful. THANKS!

I'm not solving a problem as much as it's something new in an existing product line (ex. a new drive chain for a bicycle). Getting some ideas about approaching a customer when not solving a pain or problem would be more helpful to me. But there were some universal gems in there that I'm carving in stone right now. thx

NAIT students appreciate your help

Thanks for sharing Justin

Great video, it drives me to the blog :) . will love to know more on this area

This was excellent!

0:09 Intro 0:35 We'll talk about... 0:57 Ground rules 2:31 1.Tell me a story about the last time... 3:17 2.What was the hardest? 3:37 3.Why was that hard? 4:37 4.How do you solve it now? 5:03 5.Why is that solution not awesome? 5:29 Emotions 5:55 3-peat 6:10 5-why's 6:32 Assignment

@aniksaha87

2 жыл бұрын

Thank You

@Shona_thecatalyst

Жыл бұрын

thank you!

It is really helpful thanks for great information.

Awesome video

Thank you so much!

Thank you for sharing

thanks for this it really helped

Very nice justin

Thanks bro!

A lot of stuff talked about here is mentioned in The Mom Test book

thanks very much!

golden resource

What about Willingness to Pay conversations promoted by books like Monetising Innovation?

This is gold

thanks justin for that ;-)

Good video

awesome!

I feel seeing a full customer interview would really help me see how to utilize Customer Interviews properly (within Steve Blank's methodology)... can anyone point me to any good resources?

@YashKothari23

5 жыл бұрын

here's Justin again actually conducting one of these interviews kzread.info/dash/bejne/l6qptNmugbXKdNY.html

How will you figure out a price point by this method?

fantástico

That's Great 👍

You try to give the video more brightness it will be great if you do

For NEW companies that are not tech - do you PAY for customer interviews (providing a gift card for doing the interview, etc.)?

@JusticeL11

4 жыл бұрын

I would like to know this too

@harideepk6086

2 жыл бұрын

For anyone wondering about this. Yes, if you are a new company, it means you are about to invest a lot of time, money and effort into creating a new product or solution for your customers. Instead of spending a lot of money and then realizing you don't have a product-market fit, spending some money and effort upfront to interview a decent number of folks from your target market is the way to go. This is hard work. Messaging people, asking for their time, offering something in return are all necessary steps. I have found folks to interview using instagram and linkedin for a couple products.

Is it ok to pitch after you've asked your questions and had a meaningful conversation?

@mosesnandi

2 жыл бұрын

You don't want your customers to feel obligated to agree with your pitch. I think the essence of these questions is so that you can know exactly the needs of your customers and probably how to solve them.

this guy reminds me of Moz Rand Fishkin, great video though

Some segments in the video are stamped not adjacent to each other

Isn’t asking “why is that not awesome” introducing your own bias to the interview? Unless the interviewee specifically says their solution isn’t awesome I feel like that question would steer the conversation and make it more biased.