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@angelatraina683

Ай бұрын

You have 2 minutes experience 1:42

@JSHIPLIFE

Ай бұрын

@@angelatraina683what?

@briezzy365

Ай бұрын

@@angelatraina683he’s been traveling for years, and also a great reputation and large following to protect. I wouldn’t trust anyone else to book my travel.

@Dassykj

22 күн бұрын

😅The The I 😅😅😅 e😅e😅

Pull her travel agent license, put her in jail on fraud charges

@bartomand3681

Ай бұрын

Does she even have a license? Certificates can be easily forged.

@BeefromSC

Ай бұрын

Exactly, do something already! This is insane to be happening again and again 😱

@Bklyn112

Ай бұрын

You don't need a license to be a travel agent although you should be required to have one. Back in ancient times when I didn't have a computer in my hands and wifi, I used a travel agent but now I book cruises directly with the cruise line and other travel directly with reputable ground companies. Depending on the destination, I may book all of the arrangements myself using hotel and airline customer loyalty/ credit card rewards.

@Fatpumpumlovah2

Ай бұрын

you dont need no license to be a travel agent LOL

@keishabrown2069

Ай бұрын

Exactly, she know she can get away with it so she keep doing it. Throw her butt in jail , pay restitution also.

Book your own cruise people! It’s easy! 🤦🏾‍♀️

@SasaSasa-wy9wu

Ай бұрын

It’s about discounts n deals sometimes

@jjjones4502

29 күн бұрын

Then book them during certain times of the year. I get plenty of emails from carnival and other cruise lines about sales and deals. It’s easy.

@peanutsarecheap1997

28 күн бұрын

No thank you 😂 I'll book myself... This world is sooooooooooo messy!!!​@@SasaSasa-wy9wu

@Mordecai3223

27 күн бұрын

Booking your own travel is simple!! I've been doing it since the 80s. Been to over 30 states and a dozen countries. Most of these new travel agents have been on 5-6 trips, and all of a sudden, according to them, they're experienced travelers. I seen them on social media advertising their services. It seems to be the new hustle, easy entry barrier without a lot of capital required.

@LeolaGlamour

27 күн бұрын

There are benefits booking with reputable travel agencies. Its not so much about discounts but they handle every aspect and they are responsible for your travel.

If I owed 70 people over 3k a piece, I would pretend to pass out too, lol

@jackieporter8616

Ай бұрын

Depending on how threatening the pax are looking at me I wouldn't have to pretend to pass out, it would be the real deal.

@dtroitpeach

Ай бұрын

😂😂😂

@Aaleyahjones2014

Ай бұрын

Facts 😂

@erickrobinson4763

Ай бұрын

Hell yeah .I’d go straight to the hospital lol

@luvinlife225

Ай бұрын

@@jackieporter8616exactly! 😂

This woman is a scammer and needs to be in jail for fraud and theft. The incident last month was a lack of prompt communication on her part, but this is a new level of bs.

@zzizahacallar

Ай бұрын

Yes I watched the last video. I hope ppl will not book with her anymore.

@anotherone-xp9ox

13 күн бұрын

Ratchet

Monica pulled a "Fred Sanford" and passed out. 😅 🗣"It's the big one, Elizabeth!!!" Sounds like she needs to be disbanded and her agency closed.

@vo4life

Ай бұрын

Omg!!! Lol!!!

@RuthFoster-ev4he

29 күн бұрын

😂😂

@kellik5453

14 күн бұрын

lol!

This is why I always book my own travel directly and never use travel agents. That way, I'm sure of everything that's going on, and if something happens, it is on me.

@fightingtosurvive6527

Ай бұрын

Smart decision !

@audreythompson5123

Ай бұрын

I am a travel agent. I love booking trips for clients so they can have the same types of wonderful experiences as me. I make my clients' payments directly to the cruise lines. I send a reservation confirmation with all the details of payments, cabin type, cabin number, etc. I let them know to make an account, which then will show their cruise. Those people were paying her directly. I don't allow anyone to make payments to me. And they have to complete a credit card authorization form to protect themselves and me. Monica was having them pay her directly and never booking their trip!!

@QueenSuperJ

Ай бұрын

Even if I am traveling in or with a group I always make my own accommodations because I do not want to leave anything to chance and I do not want to be stranded anywhere

@iptvclub1575

Ай бұрын

Agreed. Now with everything online, travel agents don’t really save you much time. Unless you are planning a multi destination trip and going to non-conventional locations. I used a travel agent for my honeymoon because we were going to a place that needed small prop planes to travel to and it was multiple destination honeymoon. So a travel agent was well worth it.

@joethompson9612

Ай бұрын

Facts!

As a travel agent all I want is to help my clients, and I dislike it when we get a bad rap cause of people ripping off others. Hope she gets sued.

@Fly444

Ай бұрын

Exactly 💯

@ConstanceRoserie27

Ай бұрын

Exactly! This is why people are scared to book with us.

@ajd8558

Ай бұрын

Absolutely.

@miaandsonnavigatinglife4596

Ай бұрын

I feel bad for your industry but I won't use them. I know it's not all.

@spaceracer23

27 күн бұрын

Sued? I hope she gets herself a booking in federal lockup.

Yesssss. Thank you! I’m a victim of the Aruba trip. We on her heels, and not letting up.

@sarah___712

Ай бұрын

You need to make sure you report her host agency, InteleTravel. They don't vet their agents, and the UK has had a few of their agents caught scamming. One of them, Lyne Barlow, was jailed for over £1 million fraud last year

@adjustableWench

28 күн бұрын

good deal - stay on her ass til u get everything back

@KBlocker29

20 күн бұрын

I hope yall get restitution. This is crazy

@demetriusday4127

19 күн бұрын

Yes… We’re looking for federal time. I’m sure she touched a million dollars taking peoples money. Three events three different times back to back.

@rosey312

12 күн бұрын

Have you guys filed a police report yet? Did you take her to small claims court? This is grand theft and since she did this online you can make a complaint to the FBI. I would send detailed letters to every single cruise lines security department with her picture and details. Since she seems to like to stay in the Caribbean and Central America, I would send complaints to the prosecutors in every single Caribbean country! Since you were a victim in Aruba, send notice to both the Aruban gov and the Dutch gov. Make her know the walls are closing in and her chance to vacay on others dime won't work! So shocked that after doing this to so many women, non have thrown hands with her! Sister would pay me if she didn't pay anyone else! 🤣

This!!! How she didn't go to jail over the cruise?? I really don't understand she is not locked up! It's embarrassing and just giving travel agents a bad name.😡

@preemie4800

28 күн бұрын

‘Cause she not black

@modifiedjaymill

27 күн бұрын

Because LE don’t care until it happens to a business Any other time they wanna act like it’s civil

@phlodel

26 күн бұрын

I'm sure law enforcement considers it a civil matter.

It's looking like this supposed "travel agent" is nothing more than a common thief. Thanks for reporting on this!

@zzizahacallar

Ай бұрын

Yes I hope this is the last story with this person.

@TheFinemocha

27 күн бұрын

Yes, it's very annoying, these people worked hard and took off work only to get stranded.

she needs to get Arrested 🤬😡🤬😡😡

@j_rainsgoat3929

21 күн бұрын

She's snitching

She need to be banned 🚫 from booking from other people's trips

@madib.2567

28 күн бұрын

And banned from cruising as well

If there are any seniors in this group, they need to file Elder Abuse charges!

Scammers need consequences. PERIOD!

I've booked direct and with a travel agent. Sometimes they can get you deals you can't get on your own. I've never paid a TA using Paypal knowing their policies about payments. How much you want to guess she was telling people to mark the payment as Friends and Family to avoid fees. In my dealings with TAs, every payment or credit card auth has been quickly followed by an identified charge direct from the cruise line and a receipt. She is taking advantage of inexperienced travelers who might not notice the red flags we'd immediately see.

@Walkinthepark_travel

29 күн бұрын

Exactly. No reputable, travel agent would take a client payment from PayPal or Venmo.

That woman needs to be in jail for theft by deception.

Suspend her passport and all visa for outside countries

Throw her into prison. The scammer should not be allowed to continue this.

This is why I choose to book my travels myself.

she's keeping scamming peter to pay paul -- then she's scamming Paul to scam more

@zzizahacallar

Ай бұрын

Good analogy

@Jonapr2521

Ай бұрын

Thats how the Ponzi Scheme works.

@AH23323

Ай бұрын

There’s another travel agent from Chicago that stole thousands from people. She scammed me $2400 and I felt lucky considering others she scammed. Be careful out there make sure agents and bookings are legit!

@user-rs9np8bc2c

Ай бұрын

A Complete Mess

@dtroitpeach

Ай бұрын

Exactly. These were my exact thoughts as well.

Back when I lived in NJ, my ex and I booked a vacation in Banff and Colorado through a travel agent she knew that used to get her hair done at my ex`s salon. Got itinerary from agent and she booked 4 one way flights for each of us, definitely jacking up the cost of the trip. I called and we got two round trip tickets each of us and I paid for the hotels in Banff and Lake Louise by check. Trip was great BUT I received a credit card statement that had tickets booked on an airline we did not fly on. I called the agent and her daughter in law told me that "it is your land package." I reminded her that i had paid that portion by check and told her I was disputing the airline tickets (had not been used yet) Charge was taken off my credit card and heard nothing until I read in local newspaper that agent and daughter in law had been indicted on credit card fraud. Her company went out of business due to the bad publicity.

I see her next gig is organizing a music festival on a secluded island somewhere. 😆

@Teddy31976

Ай бұрын

😂😂😂😂😂😂😂😂😂 that's fyre I mean fire!

@temitopeej8407

28 күн бұрын

😂😂😂😂

@terryowen6759

26 күн бұрын

My thoughts exactly

That’s why I book myself for trips. There’s too many scammers out there.

And THIS is one of the major reasons why I book my own cruise. Sadly, it makes it bad for reputable agents.

Jay this scam isn't much different than the tour.operator who scammed hundreds of people for tours to Greenland and has refused to refund us our money. I would love to discuss this further with you and prove how shandy she is.

@karenbible6693

Ай бұрын

Sandra?

@dtroitpeach

Ай бұрын

👀👀👀

@danasandoval624

Ай бұрын

You need to go to sites that your scammer uses & post how you got cheated & do it on sites that have any connection she might use. So sorry I know trips people plan for & spends lots of money on are important & mean a lot. This is why I do all our booking, cruises, planes, hotels, parks everything. The only time I would use a agent was on a trip to Europe with a group like Perillo that have been in business for years & gets you places you can’t on your own otherwise I do it all myself.

@momeagle36

Ай бұрын

@karenbible6693 yes Sandra

@momeagle36

Ай бұрын

@danasandoval624 if she is the admin of the page, she deletes the comments. We have created a page on FB for people who have had issues with her refusing to refund their money, and she doesn't like it.

The fact that she can book such large groups is outstanding, she must be a very convincing con artist?

You were cool not to trash her initially but yeah after multiple incidents, you gotta give her what she deserves

That’s why I book my own trips. Never used a travel agent and have had great trips.

Need to be Black Listed

That woman with the black cap needs her own Chanel. I would watch her 💯

@just.R.A.

Ай бұрын

And sounds like she has a LOT to say.

@candyrobinson3659

Ай бұрын

Same! 😂

@Realtalkwithrere

28 күн бұрын

Same!!!

@maryadams3357

25 күн бұрын

Yes! That lady has stories.

Ppl are out here struggling, & the last thing we need is someone stealing from us. Book your trip with the cruise line. PeriodT ‼️

@Kim-yz1wo

16 күн бұрын

I K R

I remember in the good old days before the internet, a "travel agent" was someone who worked in or owned a "travel agency." A travel agency was a brick and mortar place where you go and sit with a person who usually knew everything about the place you wanted to go or they would call somebody on the phone who knew. They booked the trip over the phone. All of this was done while you sat and listened. There was no hiding behind the internet.

She needs to be in jail.

Funny, a day or so ago I was wondering what the latest was with this, did a search on FB, and found all the info you did. She definitely needs to be held accountable since this is not her first rodeo. “The love of money is the root of all evil!”

I have used multiple agents and have never had any issues. Jenny from La Lido Loca, Nathan and Mark from Cruising with the Kollaszars and Mick from the Carnival Suit Guy have all been great.

As a travel agency owner I'm really sad that this keeps happening. She isn't showing us in the best light. I'm not sure about her payment processes but as a travel agency I'm so shocked at her processes. I always keep my clients in the loop with everyone even going down to reconfirming travel details over and over again until the client leaves for their trip and I'm still available to them to support their travel needs while they are on vacation. This is so sad this keeps happening because I would never want any one that chooses to work with my agency to experience anything like this...

@TheMeloettaful

Ай бұрын

It makes me sad for you guys. For the travel agents that are genuinely out there trying to do good work for their clients. Then here comes this bad apple 😤! Though I can understand with situations like this it would be easier for someone to book their own trip. But for me and my mom we for the most part always went through a TA to book our trips. The one we go to named Carmen has never given us any trouble whatsoever! Though with this tornado that has hit her area yesterday I wonder if her agency is even still there anymore...I pray her and her co-worker are ok 😥🙏.

@SpectrumGetaways

Ай бұрын

@@TheMeloettaful Oh no! I'm so sad to hear that! I really hope she is okay and her family are okay. My thoughts are with her and her co-workers! I'm glad Carmen has been an amazing agent for you! A lot of my clients have turned into friends because we work together so frequently and you are showing that trust you've built with your agent.

That’s why I book on my own.

Why isn't she in jail and facing fraud charges

@donnafrflorida56

Ай бұрын

She's a Democrat? They are exempt from jail.

When my time comes to cruise, I will book with J.

@tinaanderson200

Ай бұрын

Book with me if you like not a scammer smh

@harry0042

14 күн бұрын

It’s best to book your own cruise.

Wow the same lady??? Well i guess it's safe to say she'll be going to jail 😮😮😮

Wow! That’s unbelievable. 😮

It looks like she is “ robbing Peter to pay Paul” as my granny used to say. That is FRAUD!!!

"She did it again" is the funniest shit to me idk why lmao

She a scammer nothing more nothing less..

Wow! Just wow! How do you not know this isn’t going to get out? Somehow I hope these people get their money back.

This is why I book my own travel!!! ...I get exactly what I want when I book it myself.

You steal a $1000 that's a felony. This woman has stole tens of thousands of dollars. How is she not in jail.

Why would people continue to use her as a TA after what happened a month ago.

@ttyngordon

27 күн бұрын

They might not have known.

1) demand an immediate refund, 2) if that’s not forthcoming dispute the charge on you credit card 3) file a police report- advise you credit card of this and encourage them to contact law enforcement as well

This why, I book my own travel.. this is one of my fears.

THUS is the very reason I book my own trips. It's not hard. And if you book in advance, you'll have time to plan other activities.

I was willing to give Monica the benefit of the doubt ... until I saw the bonnet!! The bonnet told me everything I needed to know!! LOL!!

My best friend and I are travel agents and people like this give us, and the industry as a whole, such a bad name. We work SO HARD to make sure all of our clients have an AMAZING trip (Just as you do Jay), and make it so they don't have to worry about a thing! She needs to face criminal fraud charges and serve jail time for stealing these people's hard earned money!!!! My heart just breaks for them!

I've used the same Travel Agent for 15 years. She is amazing.

Again? What the heck

Oh wow, this is absolutely ludicrous. Yes, they all need to file a lawsuit against her.

@DarthUr-zd2hp

29 күн бұрын

Did someone call Luda Chris ? “Like a good neighbor, Staye Farm is there !”

Fantastic job J 🙏

If I was a victim, I'd consult a lawyer. I'd tell them at this point I'm less interested in getting a refund than seeing her on trial.

5:33 - I'm not saying I'm a saint. I'm a criminal too. You go from one criminal activity to another. You are not locking her up Love that lady. ♥♥♥

@Realtalkwithrere

28 күн бұрын

Same!!!

I don’t EVER use a travel agent and I have a niece who is a travel agent! Do your research, the internet has a wealth of information. If you are nervous about booking on your own, use a well known, highly rated travel agency- not an agent. At least you have guarantees they have to provide if things go wrong.

@stevenstapleton78672

Ай бұрын

Some of us are honest, hard working, and truly care for ALL OF OUR CLIENTS! It is sad that she is ruining our reputation. I am building my business and helping my clients to the best of my abilities, and taking full responsibilites for any faults.

That’s why I don’t use the middle man ie travel agent. Book directly.

Yes I remember that she did that on carnival

5:53 that lady called her self a criminal got me me ROLLING!!😭😂😂

Thank you for the video! An amazing situation!

She needs to be arrested.

Does anyone know if there's any travel insurance that would help against fraud? Obviously you'd have to buy it separate from the agent but if there is, I'm thinking I might start adding it with my other travel insurance.

@tonylevine2716

Ай бұрын

Always buy travel insurance!!

This is wild AF.. I am a travel agent and this is unacceptable

Thanks for your great coverage

I book my own vacation, I may give Jay a try

It’s so odd how she can successfully sell so many large groups. I imagine that she is focusing on people who might not typically use credit cards travel. It seems predatory. PayPal? Really? It’s a luxury vacation, Amex, Visa pay it off at the ending of the month…if that’s not affordable…you shouldn’t be going on such a trip.

@tonylevine2716

Ай бұрын

Yep, but sadly the majority of Americans don’t pay it off monthly.

@chrystinafoxdale4941

Ай бұрын

"Vacation of a lifetime" Some of these people may have been saving up for a long time to afford this ONE vacation. They can't afford to be scammed out of it, and have lost much more than money. Not everybody uses credit cards, and PayPal is a far better choice than Western Union. I have cards, but I myself use PayPal on occasion. It's easy, convenient, and keeps my credit card info hidden.

Extremely thankful that I have an amazing friend and Disney travel agent for my Disney vacations.

I luv your videos and find them helpful❤

So let me guess…the people abandoned at the port…in Miami while she went on….never will see their money? So sad😊

@wendys6438

Ай бұрын

Oh those people will never get a refund from her. They might form a class action to try and get money back, but she's likely "judgement proof" and will file bankruptcy to avoid paying anything back. The best those people can do at this point is file fraud with their credit cards and hope they find in their favor. If they paid any other way, well they are better off hiring a tax person this year and seeing if they can pull a 1%er and claw back at least some of the money that way. Sad situation.

@CurvaceousElite

Ай бұрын

Actually the woman initially interviewed by the news with the cruise incident did receive her money back early April, and was also promised to be reimbursed for her airfare, which as of 3 Saturdays ago now, had not received.

@mommynab

Ай бұрын

​@CurvaceousElite probably wasn't really "her" money. Monica likely is playing the shell game with money 💰 paying hottest fire first, not paying others because she's been using the funds to live on instead of the travel.

My clients get all the info. My clients get a receipt for every payment. They get the booking numbers for flights, hotels, and cruises. I don't play with people's money or time.

Love how this turned into a commercial for you

What about other travel agents 🤦🤔 they don't end up doing this to people

@tinaanderson200

Ай бұрын

Nope I do not at all its already very hard for me as well smh

Thank you for covering this story. It is insane.

I never used a travel agent in my life. It's too easy to book for yourself!

@djdevontay

Ай бұрын

Actually. It’s stupid

Goodness, she sounds like the Tiffany Henyard of travel agents!

This is why I will NEVER use a TA! After the early 00s, it became a useless service to most people since you can easily book your own trips now. None of the people scammed by this TA would have been in the position they are in if they booked directly with the cruise line or hotels. If you're worried about traveling without a "backup person" buy a good travel insurance plan and feel support you in any issues that pop up. 🤷🏼‍♀️

@bebe553

Ай бұрын

Not to mention the money you save by booking your own trip, some TA charge too much for their "professional assistance".

@scherzva

Ай бұрын

I book my own travel.

@lisai2110

Ай бұрын

You pay the same price with a travel agent. Only difference is the suppliers pay agent a commission vs some random person behind the scene.

@bebe553

Ай бұрын

@@lisai2110 That's NOT always true, some TA's charge their clients in addition to the percentages they receive from airlines, Cruise lines and hotels. I am NOT slamming TA's, they have to make money, just NOT my money. Lol

She needs prison…this is a MESS!

I book my own travel with the cruise lines, hotel, and accommodations. It may cost more, however, I'm confident I'll get on the ship.

How very kind of the people who let them stay for any amount of time.

Can someone explain to me why you need a travel agent? We managed to make it to CR for a 2 week stay just fine.

@andreamcleod5377

Ай бұрын

REMEMBER 2020? NOT TO MENTION WHEN SCENARIOS LIKE THE MAN WHO WAS GOING TO SUE A CRUISE COMPANY BECAUSE THEY DIDN'T TELL HIM TO TURN HIS PHONE OFF, NOT TO MENTION SHOULD YOU GET STUCK IN ANOTHER COUNTRY, HOW ATE YOU GOING TO GO FROM ONE COUNTRY TO ANOTHER WITHOUT YOUR PASSPORT, BUT JUST A BIRTH CERTIFICATE?? OR ANY TRAVEL SITUATIONS YOU CANNOT EXPECT A COMPANY TO ASSIST...

@CurvaceousElite

Ай бұрын

I know in the instance of the cruise and the Aruba trip that was cancelled, it was a planned event. Monica's travel business had been used in the passed to coordinate the Twin Cities cruise takeover event. They plan and offer events in coordination, so if you just went on the 90s cruise, you would not have necessarily had access the the TC Takeover event. Just like with Aruba, it was a Mother's Day Getaway, with planned events and parties, but the agent. In this instance she marketed herself as not only the Travel Agent but the event planner as well, which is why she travels with many of her groups. Now, overall when it comes to Travel Agents, some folks utilize them for group travel to ensure booking remains together, some folks just like the extra hand in planning their vacations, some TAs know travel hacks some may not know, they are good for helping you mitigate issues, and work to ensure travelers safety, many times they can help you find amazing rates, or can help you plan a unique trip that might be a lot of work to plan out. TAs can be very beneficial and sometimes not. Not everyone is like you or even myself who feels completely comfortable planning out our vacations.

Why was she still able to keep doing this over & over again ????

@Wendy-lq8uw

Ай бұрын

Exactly

I haven't used a travel agent in years and have been traveling without any problems. After watching this video I don't think I'm going back..

@stevenstapleton78672

Ай бұрын

She is one agent, a bad un!

When I took my family to Disney, my travel agent Joe was absolutely amazing..

I don’t understand why anyone would use a travel agent in this day and age.

@sleepyJem1982

Ай бұрын

First time travelers and cruises might, if you do not that's fine .Traveling is not a one size fits all approach.

Apparently Monica has not learned her lesson, then she passes out to avoid further confrontation! Her day in court will come, I hope.

@antoniotula262

Ай бұрын

😂😂😂 the woman at 5:34 had me crying laughing (she's not Monica, but might have been in the past. Damm!)

This story is wild. 😮

Wait…what?! She just sped past that statement admitting herself to be a criminal too!!

@maeisab

Ай бұрын

😂😂😂

What makes people think she’s a travel agent in the first place?

@CurvaceousElite

Ай бұрын

She markets herself as one.

@thestooges333

Ай бұрын

@@CurvaceousElite anybody can say they’re a travel agent it doesn’t mean she actually is one. I’m guessing she’s not a travel agent to begin with.

@CurvaceousElite

Ай бұрын

@@thestooges333 I think people are stating this because this is how she has been conducting her business for years. She might not be but tue impression she has given others and how she runs her business is what people are going by.

@rita11112

28 күн бұрын

She is a traveling again. My party used her before with no issues. It has to be an explanation

Good Afternoon from Vancouver BC

This is why I do my own bookings no need to for a TA

Scammer! Someone report her!

Lock her up... Signed a concerned travel agent

Monica Would Be Getting Sued & Catching These Hands‼️‼️

In my opinion, she’s clearly a fraud. She’s using other people’s money for something other than their planned vacations. They need to sue and try to get criminal charges!

Same thing I said last month. People pay a travel agent for a cruise. That travel agent pays a 3rd party company (as opposed to the cruise line). . That travel agent is still responsible. . I'm not a fan of professionally babysitting/hovering over someone like a helicopter to ensure she/he is doing their job. Unfortunately, in this world that's exactly what's needed.

@tinamartin3320

Ай бұрын

A reputable travel agency submits payments through the cruise line’s Tavel agent portal. The money goes directly to the cruise line and a travel agent sends the customer a receipt on behalf of the cruise line. Another huge myth is that customers pay travel agents to book travel. While there are some who charge a nominal fee (I’m not one of them), the majority do not. The vendor (cruise line, vacation provider, etc. have a negotiated percentage with the travel agent that they pay for bringing business to the company. Customers pay the same amount whether they use a travel agent or not. Those who do get the benefit of our expertise, hundreds of travel partners and perks travel agents provide.