Thank you for reading the description. Einar & Partners specializes in ServiceNow IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps).
🔍 Video Overview:
In this video, Nicolas Hoffman, an experienced ServiceNow consultant with 12 years in the field, explores the impact of the European Union's Digital Operational Resilience Act (DORA) on IT service management. Joined by Michel Conter, Lead Strategic Advisor at Einar and Partners, with expertise spanning IT Service Management (ITSM), IT Project Management (ITPM), Service Portfolio Management (SPM), and IT Operations Management (ITOM), they shed light on critical aspects of IT governance, risk management, and compliance in the ever-evolving digital landscape.
📝 Key Points:
Introduction to DORA: Understand the objectives and scope of DORA, aimed at enhancing resilience and risk management in European financial institutions amidst modern cyber threats.
CMDB Essentials: Explore the significance of the Configuration Management Database (CMDB) on the ServiceNow platform, beyond device listing, focusing on consolidating organizational state and fostering collaboration between infrastructure and personnel.
Maturity Assessment: Learn how to assess and enhance CMDB maturity by evaluating governance, data capture, application context, and automation capabilities within the organization.
Data Integration and Trustworthiness: Discover the importance of integrating third-party data into CMDB, ensuring data trustworthiness, and manual addressing before automation to meet regulatory compliance like DORA.
Cloud Technology Impact: Gain insights into the impact of cloud technology on IT processes, emphasizing serverless concepts, containerization, and the challenges of managing cloud environments.
Implementation Roadmap: Explore the roadmap for implementing robust asset and configuration management processes, breaking down organizational silos, and adapting governance models for effective IT governance.
📈 Strategic Insights:
Process Automation: Understand the significance of process automation and integration, leveraging platforms like ServiceNow to streamline operations and meet regulatory requirements.
Continuous Improvement: Emphasize the importance of continuous improvement and adaptation to the evolving technological landscape, ensuring effective governance and compliance.
📚 Resource:
Download our free guidebook, "DORA and the CMDB - An IT hitchhiker's guide to operational resilience," for comprehensive insights into DORA and operational resiliency: bit.ly/4ay0h5j
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🕒 Timestamps:
0:00 Intro
4:42 What is DORA
6:48 DORA and the CMDB
9:42 Values of the CMDB
21:35 Automation
32:54 DORA Deadline
41:09 Real-life Example
54:55 Q&A
59:40 Final Words
🔑 Keywords and Tags:
#DORA #ITGovernance #CMDB #ServiceNow #ITSM #ITOM #AIOps #cloudtechnology #DataIntegration #Compliance #digitaltransformation
DORA compliance, IT governance strategies, CMDB best practices, ServiceNow solutions, ITSM implementation, ITOM automation, AIOps integration, Cloud technology impact, Data integration techniques, Regulatory compliance standards, Digital transformation trends, Cybersecurity measures, Risk management frameworks, Business continuity planning, Infrastructure management tools, Incident management processes, Change management protocols, Service management principles, Governance risk and compliance (GRC), IT service optimization
📧 Contact Us:
If you want to reach us directly, send us an email at ping@einar.partners