A few tips and guidelines around creating a successful Service Mapping Pilot for ServiceNow ITOM.
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00:00 - Introduction
00:45 - Qualifying pilot services
02:10 - What to focus on
03:07 - Benchmarking development efforts
03:55 - The bigger picture & final words
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Check out more details about Service Mapping on E&P Website: einar.partners/service-mapping/
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Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps.
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