This is exactly what it feels like to cancel cable. This is not a sketch, it's a documentary.

@CottonCandySkie

2 жыл бұрын

As a former customer service worker for the cable company…100% truth!! 😂😂☠️

@djalliville

2 жыл бұрын

🤣🤣🤣

@aidanyelsma7762

2 жыл бұрын

So I guess my plans to never buy a cable subscription is reasonable.

@GreenEyedLady

2 жыл бұрын

My God, my BP was rising w every transfer. So accurate.

@rosemaryfuller4448

2 жыл бұрын

Oh thank God you feel my pain!!! The only this ng you can do is pay your bill.....again and a again....

The most unrealistic thing about this skit was no one asking if he wanted to participate in a 8 minute survey after the call

@canaisyoung3601

2 жыл бұрын

That's because he hung up before that could happen. Also, I hope the writers or cast members take advantage of the fact that Melissa Villasenor and Sarah "Squirm" Sherman almost look alike (or at least have the same laughing face).

@JuanKenobiObi

2 жыл бұрын

haha. yes that was a miss

@mathewwadsworth3015

2 жыл бұрын

That's coming after the land line goes in.

@armandoucles5346

2 жыл бұрын

YES!!! 💯💯💯🤣🤣🤣

@OutAllDay

2 жыл бұрын

Always click “yes” to participate in survey. They will generally be faster and more accommodating to you. I learned that while working at AT&T. However when the survey starts, then just hang up.

"and 6 as in SIX BOYYYYS." i lost it

@JohnWasinger

Жыл бұрын

F as in 5G …

The only thing unrealistic about this is how short the wait times are.

“Your call is important to us, and will be answered in the order that we feel like.” 💀

@ohioguy215

2 жыл бұрын

And you're lucky if they answer before your cell battery dies.

@dllemm

2 жыл бұрын

“Your call is important to us, and will be answered in the order that we feel like.”

@bearpalomo6055

2 жыл бұрын

"Your call is important to us, but not important enough to pay someone to answer it in a timely fashion. Please enjoy wasting part of your day to save us money, you work for us now, b1t3h."

@CC-dn2df

2 жыл бұрын

😂

@ronniesmixedmedia

2 жыл бұрын

Love your pfp

This is the realest shit I've ever seen. SNL cast been thru it just like us.

@philipbrooks61

2 жыл бұрын

No, what would be real would be them actually having the guts to use the name of the evil cable company that owns them in the sketch. Instead they used it as a commercial to bad mouth the competition. No sayin Spectrum isn't terrible too, but everyone knows Comcast is only a couple years away from sneaking into our houses at night to harvest our organs and then charging us an extra fee if we're not home at the time.

@mochaspyce79

2 жыл бұрын

💯

@jusletursoulglobaby

2 жыл бұрын

"just like us" what an ODD thing to add. are they human?

@laurao3274

2 жыл бұрын

This skit hit too close to home. Back in 2013, my twin and I lived together, and I had a cable package with Comcast. (My first and last.) When I moved out to get married, I told her she could watch the cable for free, but she had to remember to cancel it by X date. After she canceled it, she recounted the whole horrific tale of the Comcast cancelation process. If memory, serves, it took her over 5 hours of round robin on the phone. If we weren't twins, it would definitely have irreparably broken our relationship. Needless to say, we both cut the cord after that.

@ashleyl176

2 жыл бұрын

Just return the equipment to a location and quit without telling them first you u pay until that moment either way

I used to work for a cable company and honestly… this is 100% accurate. It’s like I was watching a training video.

@gentlefauna

Жыл бұрын

As a cable company employee i was actually shown this video during training.

@stephens.3483

9 ай бұрын

as a customer... i hope you and your fellows end up in the 6th level. you b and complain but... we signed up for a service... you got paid for a job you signed up for... we got your lip service... rot in h.

@garvergaming3208

Ай бұрын

Same…

6:33 Kieran and Kenan staring at each other and breaking at the same time is the best part of this sketch

This isn’t a sketch. It’s a reenactment.

@RAaronShook

2 жыл бұрын

The hold times were sped up by 5000%

@RoyalMasterpiece

2 жыл бұрын

Big Facts

@RichardServello

2 жыл бұрын

If it were real he would have been on hold for 3.5 hours

@allalone1461

2 жыл бұрын

conglomerate...monopoly...hedgefunds.... report to FTC.... they forgot to put the transfer to India and the Philippines in the act. I want to speak to an American that is working out of their home that has access to all your info and who else is watching with them? The Russians, Republicans, Nigeria, Comcast, The Woke, Qanon oh and China

@againstthepods4316

2 жыл бұрын

THERES PEOPLE IN AFRICA THAT DONT EVEN KNOW WHAT ELECTRICITY IS. Yall need to be more grateful and stop whining about something so trivial.

They missed the part where you’re stuck talking to a robot and asking for a representative, and keep getting, “I do not understand.”

@donnacsuti4980

2 жыл бұрын

Oh yes, and also, we appreciate your business and will be right with you (actually about 2 hrs later).

@barbarak2836

2 жыл бұрын

@Jordan Issaquah Thank you; I'll have to try that. Sarcasm has not been working.

@Feltown

2 жыл бұрын

Hahahahah

@morpheus6749

2 жыл бұрын

The robot always starts with "I'm an automated assistant and can understand full sentences."

@jeanhansel5805

2 жыл бұрын

Choose from the following menu....Select 6 if you would like to speak with a representative...We're sorrry but due to heavy call volume, yout approximate wait time to speak with a representative is....30 minutes. Or, listen to the entire menu selections, none of which apply to why you're calling, so you hit '"zero", hoping to get a live person to talk to, only to be told by the robot voice "Thank you for calling Comcast.....goodbye".

Extra points for the robotic empathy phrases.

@neonfroot

8 ай бұрын

"Im sorry for (imsert irrelevent inconvience here)". I hate those phrases. It makes m wanna cuss them out even more. It would be better if they remained silent.

@jonathandpg6115

2 ай бұрын

​@@neonfrootthey have to say it because "customers want to be empathized with....like your their friend" which sadly is true. If people just realized it's all bs...and let people get to the point it'd be so much less of à waste of time. I never felt better because an employee felt bad for me....or.understood me..I hate calls just get it done. Also cancellation needs to be made possible entirely online

@rabsaque

Ай бұрын

​@@neonfroot they force you to say it i remember this time i worked on a call center i got schooled by qa for not saying sorry to a customer who just said to me "my hotel room smells funny"

There is so much value packed into this sketch. It is a humor-dense sketch.

The most unrealistic part of this skit is how quickly these people picked up. Also the ads in between with Cecily voicing it was so accurate 🤣💀

@danielleking262

2 жыл бұрын

I guess they couldn't have a sketch where we're watching him wait on hold for like 40 mins, lol

@joebaumann1083

2 жыл бұрын

It could have used a little "30 min later" in between each person picking up. lol

@davidthom6664

2 жыл бұрын

Cecily could clearly have a career in waiting-queue announcements.

@Ricky19821

2 жыл бұрын

She’s one of my favorites because she can stay in character. She’s the “serious” type that is needed to keep a balanced cast

@stevenelson8560

2 жыл бұрын

@@joebaumann1083 He could have started out like 30 years old and been 130 when it ended, everyone who can needs to ditch the cable companies in thanks to all the rate increases and lousy service they have dished out over the years, bury them deeper than Hoffa's bones.

This is way too accurate. When my father died I called to cancel his cable service, and they offered to throw in HBO. I had to shout “he’s dead!”. It was bizarre.

@elenalatici9568

2 жыл бұрын

I can't stop laughing. 🤣🤣🤣🤣🤣🤣🤣

@swistedfilms

2 жыл бұрын

I'm sorry you had to deal with an unfeeling corporate bureaucracy on top of your father dying. That's just awful. And for the employee to offer HBO is just insensitive.

@jsmith632

2 жыл бұрын

that is sad and hilarious at the same time.

@maralynmonrow4920

2 жыл бұрын

When my dad died last year, my mom called the cable company to change the name on the account from his name to hers. They refused, and forced her to cancel his service and get a new, more expensive service package. She fought them for months, and finally just gave in. She pays close to $100 a month to watch local news and the Game Show Network.

@sued6221

2 жыл бұрын

@Maralyn, my stepdad just passed two months ago, and Verizon Wireless did the same to my mom. It took five family members over a month to get her straightened out, and no one is speaking to my Aunt Chris anymore. I finally had to impersonate my mom for a five-hour phone call to get her a way worse deal than she had.

I always noticed Ego, but I've been realizing her strength only as recently. She's so confident and never breaks, similar to Vanessa. The difference is Vanessa says things a bit more vulnerable-like. I think they define "solid", which I think is an underrated quality.

Pure genius. Whoever wrote this - was it one writer? - deserves an award.

@maryschroeder1533

Жыл бұрын

It was Mikey Day and Streeter Seidell!

@gregorcollins

Жыл бұрын

@@maryschroeder1533 thank you!

@noewiciak

3 ай бұрын

They just copied the entire concept from « le Palmashow » a French comedic duo with almost EXACLTY the same character personalities

@maryschroeder1533

3 ай бұрын

​@@noewiciakThis isn't true.

@rh8884

Ай бұрын

​@@maryschroeder1533 Omg, I love Streeter from his CollegeHumor/Hardly Working days. That makes so much sense

We all know and gone through the pain and suffering that he has dealt with.

@johnny7055

2 жыл бұрын

Soooooo true! ;-)

@djsurferdude

2 жыл бұрын

This totally gave me the same anxiety I get when I call. I’m totally triggered 😂😂😂

@noneofyourbusiness302

2 жыл бұрын

Not I, for I am the god of Spectrum!!! Please hold

@sfitz2000

2 жыл бұрын

This hits home. I’ve tried to discontinue At&t since August and that keep reopening and billing me.

@rosequartz4102

2 жыл бұрын

This is the kind of thing my late husband handled and it's why I still have bs things I don't use being deducted from our account.

The least realistic aspect of this is how quickly the other people answered.

@canaisyoung3601

2 жыл бұрын

It's called "artistic license". Plus, SNL doesn't need any more complaints about their sketches being overly long.

@toohamm6809

2 жыл бұрын

Dude I don't think he meant it literally it's just like a declarative statement pointing out that they often take a long time.. it's insane to me that you could read that and not detect nuance Jesus Christ 🙄

@maplelu9514

2 жыл бұрын

@@canaisyoung3601 artistic license… he wasn’t being serious

@radiodurans

2 жыл бұрын

That and they all spoke an actual dialect of English.

@lonelyone

2 жыл бұрын

@@radiodurans Yep, most of them connect direct to India and speak in a robotic tone...

hearing Cecily say 'try disconnecting your router and spit in it' OMG that floored me

Kenan appearing inside the house did it for me! Great sketch 😂😂

@ksdncakjnliagbvh

6 ай бұрын

This is racist and you're supporting racism

This would be the shortest call I’ve ever had with the cable company.

@lordmortarius538

2 жыл бұрын

Just record the interaction, and stop paying your bill. If they send it to collections or try to litigate, you can show that you attempted to cancel service and they refused :P

@polie67

2 жыл бұрын

@@lordmortarius538 does not work.

@TR4zest

2 жыл бұрын

You are in for a surprise when you try. They have specialist retention teams you get transferred to. It takes ages to get through it all. If you just hang up, you won't get cancelled.

@rogersmith7808

2 жыл бұрын

@@lordmortarius538 Yea and take the hit on your credit for getting it sent to collections. Bad advice.

@borderlineiq

2 жыл бұрын

The truth is, we need the chickenshit FCC and Congress to pull the license of operators like Comcast or others when they are proven to intentionally impose hours-long delays in allowing subscribers to cancel. They'd never allow that for new subscribers. It's because we have the best government money can buy, and it STAYS bought. :(

After the cancellation…they send you “we want you back” junk mail for the rest of your lives.

@beigefox6579

Жыл бұрын

I've been getting 1-2 mails per week from Spectrum for the past 4 years I cancelled. It is just so embarrassing that these guys send this much mails. Maybe I should just save all those mails for about a year and find one spectrum office and just dump it all over their floor and see how they feel about it. 😂😂😂

@NelexYT

Жыл бұрын

@@beigefox6579 😅 I don’t know you but if it a spectrum retail store your targeting we aren’t the ones sending you that mail, but being remembered as that one crazy guy makes you day, It would make story to tell 😂

@americanfresh17

5 ай бұрын

Lmfaooooooo😂😂😂😂😂

@jvolstad

4 ай бұрын

I get those all the time.

@IHMyself

3 ай бұрын

Can't you block them?

My husband works here and this is 100000% legit LOL but it's not their fault it's the upper management, they're forced to push sales on EVERY call no matter how many times you say no 😩💀

“Unplugging it & spitting in it” 🤣🤣🤣

No lie, took me 4 hours to cancel my spectrum in college. Apparently the answer " I am graduating and moving to an entirely different state" was not a good enough answer.

@drinkinslim

2 жыл бұрын

I hope they gave you a land line.

@timy9197

2 жыл бұрын

Took me 4 years

@joeytrimble1558

2 жыл бұрын

LOL! that's great

@fightclub6291

2 жыл бұрын

Yeah, we'll just ask you if you want to transfer with that. I would've said something about you'll be going to the hospital or dying....we don't have a rebuttal for that on the books

@Djorgal

2 жыл бұрын

It wasn't that difficult for me. I went to my bank's website and removed the standing debit authorization. Turns out, people can't take money from you unless you agree that they do.

The part where they kept trying to sell him a landline he didn't want is so accurate. I currently have things on my spectrum bill I specifically instructed the salesperson to remove from my bill several times.

@peacefrog7

2 жыл бұрын

I'm a field tech and I see this all the time they usually do this because it was part of a promotion or bundle and it increases their commission on the sale

@vincentseidle954

2 жыл бұрын

It's so bad

@Electracion

2 жыл бұрын

@fat imo in my area they're the only high speed internet provider. I require internet for my job so leaving them isn't really a great option. I'm happy with the internet, just not with their support and sales services.

@worm_9912

2 жыл бұрын

The difference between $112 and $148 adds up

@Jenpeachy

2 жыл бұрын

Omg yes! Took an hour to remove a landline I didn’t ask it.

No lies told 😂 Kieran with the true facial expressions

"Aye ahhh, what color is you house mane" 😂😭😭😭💀

As a spectrum retention specialist, this by far the most accurate skit ever

@charleschitwood7562

Жыл бұрын

I work in ibs for spectrum...this is 💯 accurate😆

@arthurdurham

Жыл бұрын

Surprised you didn't transfer this comment to another agent

@peterg5383

Жыл бұрын

how does it feel to be a stormtrooper

@KRALTAIR47

Жыл бұрын

Should be illegal for companies to do this

@Simulacrum1310

Жыл бұрын

@@arthurdurham Please have mercy of my lungs I'm dying over there

As a pizza guy, the dominos dude being high as hell and still the most competent person is accurate.

@christineferreira2181

2 жыл бұрын

Yes, you are. When I moved I wanted to cancel while moving and start new internet only was a huge issue for xfinity because the customer service woman was obviously confused. Haven't had any pizza issues in a very long time.

@briceleste100

2 жыл бұрын

Right. As someone who works from home…..lmfaoooooooooo

@swistedfilms

2 жыл бұрын

I wonder if working retail in general would be easier if it was done while high? It's such a soul crushing job. The company should probably offer a weed stipend.

@iwong3357

2 жыл бұрын

@@swistedfilms It doesn't make much difference. It just helps the time go by faster and makes menial stocking and ringing seems slightly less menial. Of course, I've never worked a truly *demanding* retail job like the fellows you see at Trader Joe's, constantly stocking sacks of organic potatoes while weaving through hordes of shoppers. But I did also cover specialty sales, helping clients match decor, making sure they got appropriate measurements and hauling services, etc. There were plenty of places to make mistakes, but I knew my limits and never came in blitzed out of my mind, just comfortably buzzed.

@gothgammy666

2 жыл бұрын

Facts!

this skit makes me keep coming back when i feel down and bored. So funny

the way his face just sinks when he asked how her day was and she broke down

@joeblow229

3 ай бұрын

This is why I stopped asking CS people how they are doing, and instead just say "hello". Frankly, I don't care how they're doing, keep it at home, I've got my own problems.

@swaglevi4315

3 ай бұрын

okay- @@joeblow229

@galeriestrasbourg2527

2 ай бұрын

I thought she would turn out to be the girlfriend he broke up with. Ha!Ha!

The fact that Kieran Culkin was trying not to laugh when he was speaking to the spectrum data, had me cracking up.

@sxc7566

2 жыл бұрын

And Kenan's mustache falling off was just the perfect ending! 😂

@nessydelight470

Жыл бұрын

At 5:52

@Evil_Befall

6 ай бұрын

At first i thought it was his brother had no idea he had a brother

@henrythompson5224

4 ай бұрын

😂😂😂😂

As someone who's worked in this business this is 1000% spot on...

@mermaiddiyartist8119

2 жыл бұрын

🤣🤣

@dylpicklethebugslayer

2 жыл бұрын

Hahahaha

@Cherry3z

2 жыл бұрын

As someone who's tried to cancel cable with Spectrum, this is 1000% spot on

@julito32

2 жыл бұрын

You know what's odd? I was a Cablevision/Optimum customer since 1994 and I just went to cancel in 2019 and they did NOTHING to keep me. I called, they said I had to come down to the "optimum store" and they just cut me off. Didn't offer me a g-damn thing. I actually felt kinda disrespected!

@ButteredToastie

2 жыл бұрын

I had flashbacks, this is stupid accurate lmao.

As a past Comcast employee this would be accurate

The technician 😂

As a former Spectrum employee having worked in the retention center (cancel your cable dept 😂) this is ABSOLUTELY accurate 😅😂😎🤓

@marystevenson9118

2 жыл бұрын

I work in the billing department for spectrum 🤣🤣🤣

@whistlingbeardo3270

2 жыл бұрын

M at the store lol

@evenesence21

2 жыл бұрын

Internet Repair. Hey hey. 👋

@drinkinslim

2 жыл бұрын

There's actually a real cable company called Spectrum?

@sikeuthought9316

2 жыл бұрын

@@drinkinslim yes

"You're the most competent person I've talked to today." "Really? That's crazy because I'm high as hell."

@Dai_Abdurrahman

2 жыл бұрын

I fucking love you for that comment greetings from Austrija. Graz is my City maby you visit bye bye OR SERVUS how we say

@raoul_duke69

2 жыл бұрын

🤣🤣🤣🤣🤣🤣🤣🤣

@danadoozer9990

2 жыл бұрын

Yep, this skit accurately depicted both spectrum AND dominoes!🤣

@A.J.1656

2 жыл бұрын

The guy said those words!

@havemercy4345

2 жыл бұрын

That's life out side of India. Not always though.

"thats crazy cuz im high as hell" usually the most helpful person.

This was a really funny skit! Kudos to the SNL cast and Kieran Culkin’s phenomenal acting 😎👏🏽

@PhillyHank

3 ай бұрын

He’s such a good actor that when I first saw the skit, I said, “ That’s the guy I hate.” thinking about his role on Succession. He played the role so well that I began to hate him or rather the person he played: they became one for me because he did it so well. Great actor !

@pronkb000

2 ай бұрын

Incredible how he was able to nail every single line at the end, even as he was trying to hide from cracking up at Bowen.

Here's how you cancel: unplug all of the Spectrum/Xfinity crap and then drive down to the local office to cancel. Very important step: get the receipt that shows you gave back the hardware, and save it for 10 years, no joke. Otherwise the hardware will magically disappear and a year later your bill goes to collections, and the only way to fight back is with that receipt.

@calisongbird

2 жыл бұрын

Wow!!!!

@arcticsoulja

2 жыл бұрын

I lost my receipt and a year later collections called me saying I never turned in the hardware.. I Ended up paying because I wasn't able to prove I returned the cable box and I was in a different city.

@pigsnum1

2 жыл бұрын

OMG. You are so right!!! I had spectrum when it was brighthouse... I cancelled, and before I could go down and turn in the equipment, they sent someone to get it! Yep! A random contractor came to my door to pickup the equipment. At first he wasn't going to give me a receipt, but after I said how can I prove y'all have it if some shenanigans come up.. he said yeah-... you're right. Went back to his truck and printed out a receipt. (Yellow copy) he said no one had ever asked him for one. Speed up a few years and lo and behold I get a collections bill from SPECTRUM saying I owe for equipment. 😂😂😂🤦🏾‍♀️ Thank goodness I kept that receipt!

@synchronicitystudios8217

2 жыл бұрын

😲

@falsettogod5853

2 жыл бұрын

Fckn ridiculous business practices smh

It's NEVER this easy to cancel your cable.

@TheTee478

2 жыл бұрын

😂🤣😂

@unclearnuclear

2 жыл бұрын

the funny part is, he didn't

@CliftonPhotographer

2 жыл бұрын

I'm surprised he got through to a call center in an English speaking country. After every answer you give them..... "Thank you very much for that information."

@cl759

2 жыл бұрын

How is your comment not liked more 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

@MsArtemis64

Жыл бұрын

I am so glad I never had cable. If I did and wanted to cancel I think I would tell them that I had an incurable disease, had only 1 month to live and start crying.

bowen always slays. every role he cracks me up

This skit is so funny, I almost missed Kieran trying not to break at 4:03, 5:53 and 6:32

@larrysmith5439

10 ай бұрын

Also 6:12

My daughter worked as a CSR for ... Spectrum. She laughed her ass off at this sketch because she said, "I have been every one of those people." Apparently, whoever wrote this sketch has dealt with Spectrum IRL, because the dialog is word-for-word what she has had to say on the phone. She doesn't work for them any more.

@paxvostrum4824

2 жыл бұрын

Good for her, and thanks for sharing

@Arctic_Amy

2 жыл бұрын

Every cable company is like this! I'm in Alaska and GCI is completely like this. Ha!!!

@geogmz8277

2 жыл бұрын

All cable companies are like this.. Is like they're made with cookie cutters. Is that terrible inside out.. They offer "good" benefits but trust me if your value your mental health don't stay more than 6/12 months on any of these companies.

@payableondeath9091

2 жыл бұрын

Most ppl don't know there are 3rd party vendors that buy leads too that try to get you to reconnect too🤣

@matthews852

2 жыл бұрын

Was she ever a floating head made of pure data??

“That’s crazy, cause I’m high as hell…” that was way fucking funnier than it should have been

@stanleymasterson1135

2 жыл бұрын

The truth tends to be hysterical

@worldwideinterests1

2 жыл бұрын

Being the 420th like on this made me happy.

@stanleymasterson1135

2 жыл бұрын

@@worldwideinterests1 Why? Should I be even happier as the 421st?

@ldo1308

2 жыл бұрын

Probably because we're high as hell

@ronkadero

2 жыл бұрын

😂😂🤣

Fast forward to last night’s canceling South West flight

Just a perfect sketch. The godlike Spectrum character was perfection.

This skit was one of the most joke filled, consistently funny and had a great use of cast. well written and super relatable, good job everyone :)

@4seeableTV

2 жыл бұрын

Looks like they got almost every cast member into the sketch.

@r3hcook

Жыл бұрын

Kieran Culkin was awesome 😎

@christyhallmark3977

Жыл бұрын

I agree GREAT JOB everyone!!

@4seeableTV

Жыл бұрын

They even got in a bit about the rep saying "my computer's acting crazy right now". Seems that always happens when you call them.

@richvince1627

Жыл бұрын

I've been watching SNL since the days of Aykroyd, Belushi, Radner, Chase, Curtin, Newman, Morris and Murray...and this may very well be the funniest commercial parody of them all. even better the The Chameleon, ISIS and Sleepytime Rat Control!

“ Wifi trouble? Try unplugging your router and spitting in it.” Cecily’s ads were hilarious

@xanderstone6865

2 жыл бұрын

This is actually a method we used in the military when we used questionable cables for our communications. Unplug, spit in the end of the cable, and reconnect. We called it "IT grease"

@animationmaster9616

2 жыл бұрын

Were?

@Skoora

2 жыл бұрын

Loved the No Nut November plug.

Pretty much like a conversation with DirectTV

Sometimes customer service is much much worse than this.

I love that Kieran, Bowen, and Kenan were all trying so hard not to laugh

@scubadiva666

2 жыл бұрын

Yeah, I saw that!

@bsixtwelve9799

2 жыл бұрын

Kenan failed lmao. Love that his laugh is the last thing we hear. He hardly ever breaks.

@sodarndonestopthelies6514

2 жыл бұрын

@@bsixtwelve9799 l get a kick out of the "fails"

@BeeWhistler

2 жыл бұрын

Kenan's always like that tho.

@bsixtwelve9799

2 жыл бұрын

@@sodarndonestopthelies6514 my fave still remains Debbie downer at Disney

Honestly, Kieran Culkin is a great actor. His facial expressions responding to people in this was so genuine and real. I hope he gets an award for his work on Succession.

@pahvi3

Жыл бұрын

He has this certain natural cheeky charisma that sometimes reminds me of Robert Downey Jr

@jedcauffield1858

Жыл бұрын

Would’ve liked a Macaulay scream 😱 more

@jimiboi87

Жыл бұрын

Succession is amazing!

@borislav6561

8 ай бұрын

Wait, is that Macaulay's brother?!?! I never knew he had one! I can definitely see the resemblance 🤣

@borislav6561

8 ай бұрын

@@mishaa7263 I dunno, maybe I'm not a parasocial Andy 😜 I grew up with home alone so I just know the guy in it 😅

I hit the “Newest” button just to look for comments about Gyllenhaal.

Kieran trying not to laugh was my favorite part, this was the best skit 😅

@ksdncakjnliagbvh

6 ай бұрын

This is racist and you're a racist.

I needed that so badly. The pain we all go through with the endless passing off to other agents, inane hold patter, or endless irritating hold free jazz lite, random hang ups, endless button pushing and code entering, ongoing wait times with health insurance, cable, credit card, etc. is VERY real. This skit made it just a little bit better.

@dark3rthanshadows

2 жыл бұрын

It's so annoying! specially when they can install a new service in like a day! u go to the store sign the deal and on the same day there's a technician instaling the cable. But if u want to remove it! that shit takes Weeks!MONTHS!

@AdamBechtol

2 жыл бұрын

Aye

@jackwarren1687

2 жыл бұрын

Mulaney? Is that you??

@xbot013

2 жыл бұрын

Exactly!!!

@marklabonte2925

2 жыл бұрын

The most irritating parts: Before allowing you to choose an option the automated message babbles on about how you can do everything on the website. Idiots- if I can do what I need on the website why the hell would I be calling like a caveman. Second: you give your account number, social, and a ton of other info to “speed up” the process- but then every technician will ask you for the same information verbally each time- what the hell is the point??

This is the most accurate sketch SNL has ever done. Except he wasn't on hold for 40 minutes between transfers.

@Boburto

2 жыл бұрын

They should have put the call on "hold" and come back to the sketch after 10 minutes, and repeat.

@artm1973

2 жыл бұрын

The funniest thing they've done in years.

@Rep0007

2 жыл бұрын

@@Boburto ...but that would have been hilarious, and SNL doesn't do hilarious anymore.

@77anderj

2 жыл бұрын

@@Rep0007 They did hilarious pretty well when tRUMP was president...the only good thing you could say about tRUMP is that SNL was funny again

This is the best SNL skit ever created. It should win an Oscar for best writing and acting, it was like watching a documentary. 1000% accurate. Spectrum is a joke - they wrote themselves.

@themonsterunderyourbed9408

7 ай бұрын

Truly one of the sketches of all time.

Tip from a former Cox CSR rep - A somewhat easier way to cancel your cable method is to change the method of payment to a prepaid card with like $5 on it and delete the original debit/credit card on file; your next month's billing won't be able to go through if you have auto-pay set up. Problem solved.

@ohioguy215

Жыл бұрын

Shouldn't have to jump thru those hoops. Do they honestly think they would gain word of mouth business...

@lissanikki

4 ай бұрын

Would that negatively impact your credit score?

@nathangray99

5 күн бұрын

Great way to find yourself in collections

This, on the other hand, is one of the best sketches SNL has ever done. Truth and imagination.

@fezzik7619

2 жыл бұрын

On the other hand? Was there a part of the conversation going on that everyone missed? That made no sense.

@dolores2716

2 жыл бұрын

It really is an instant classic.

@arribaficationwineho32

2 жыл бұрын

Best in recent years. Original SNL was so much better but this skit is good.

@bendouglas4708

2 жыл бұрын

400th like

@fezzik7619

2 жыл бұрын

@@bendouglas4708 why do people care about this? Likes mean absolutely nothing. They have no value

Modern American “customer service,” exactly.

@claudias.3569

2 жыл бұрын

the worst customer service is the French 😂

@Cactina

2 жыл бұрын

Huh! Don't come to Switzerland- the worst.

@ingenerchik

2 жыл бұрын

It s because mamma’s boys like you find it breath themselves to go into CUstomer SErvice

@ghostofh.p.lovecraft6299

2 жыл бұрын

Your not wrong

@adixar

2 жыл бұрын

@@ingenerchik?

I live in NYC and just got FIOS because of continuously being dropped by Spectrum wifi and having to reboot all the time which interrupted meetings working from home. I already got FIOS installed and will be going to a Spectrum store with my equipment and do it all at once when I cancel. And make sure I get a receipt.

I’ve worked in a call center before, and I was rolling laughing at how they all acted and sounded. 1000% spot on!!! 😂

Culken pinching the bridge of his nose to cover up his smile is too funny.

@karebear7764

2 жыл бұрын

I caught that too, hilarious!!

“That’s why I asked. How dare I right? Pissing me off.” This shit is so real

@sgt.thundercok4704

2 жыл бұрын

First thing they get wrong is all but one of the techs are native english speakers. Too politically correct and no balls.

@dcny69

2 жыл бұрын

Blacks 🤦‍♂️😂

@DrFill-iz7xc

2 жыл бұрын

@@dcny69 wtf

@asia6851

2 жыл бұрын

@@dcny69 ????????

@asia6851

2 жыл бұрын

@Kristoff Gerhardt Right about what? Only thing I see here is two racist freaks.

3:28 this bit crushes. “What color is chu house man?”

Absolutely true, canceling not just cable, but internet and/or cell phone services, hotel bookings, concert tickets and memberships to gyms, obviously within the cancellation timeframe window.

They missed one: "Would you like to participate in a Customer Service Survey at the end of this call??" 🤬🤬🤬

@davidadams2395

2 жыл бұрын

I do take them, though, but only because of my call center days and their value to the Agent during performance reviews. But, yeah, they're an annoying and debasing end to a transaction.

@drphot6050

2 жыл бұрын

Ikr there needs to be another one lol

@SphygmosProductions

2 жыл бұрын

Spectrum rep here Those surveys actually help us get promoted and take like a minute to complete. You don't have to take them, but when you do you help push the better agents to the top. If you get actual good customer service fill it out.

@oscarnewman1374

2 жыл бұрын

I hate it when they hang up at the surveys, it's like one more good review and I get my parole lady

“I am Spectrum…the source…the nexus…the PROVIDER” 😂😂!!

@Scorch428

2 жыл бұрын

ahhh....so thats where cable comes from. Makes sense.

@pharvey2561

2 жыл бұрын

It would be funny if it weren't true.

@vespworks

2 жыл бұрын

I lost it there

THE PROVIDER 😂😂😂😂

Bowen had everyone cracking up in this one

LOL. As a Spectrum vict... er, "customer," y'all totally nailed it.

@genwilson7741

2 жыл бұрын

Spectrum is real?! I thought this was based on Comcast lol

@kickstart1186

2 жыл бұрын

Yup!

@frankenrigg

2 жыл бұрын

I think you mean victim

@RoyalMasterpiece

2 жыл бұрын

@@genwilson7741 Spectrum is a real company and it is the worst.

@againstthepods4316

2 жыл бұрын

THERES PEOPLE IN AFRICA THAT DONT EVEN KNOW WHAT ELECTRICITY IS. Yall need to be more grateful and stop whining about something so trivial.

Keenan couldn't even stop himself from breaking at the end, lol.

@mangot589

2 жыл бұрын

He’s my favorite. He’s understated, and hysterical.

@cecilec9234

2 жыл бұрын

He always breaks.

@remmilayne6153

2 жыл бұрын

I'm sorry I must be having a medical emergency. I actually thought you were saying that Keenan Thompson was your favorite member of SNL.

@richardm5448

2 жыл бұрын

It was that ridiculous laugh at the end that got him

@madtonesbr

2 жыл бұрын

Kenan as various east coast latinos kills me every time.

I thought this was so funny and sent it to my husband who I thought would enjoy it cuz he's lived it so many times. I asked him if he watched it and he said "Too much anxiety, couldn't finish it". I laughed cause I thought he was joking, but he was serious. He said those kind of calls are a "trigger" for him 🤣🤣🤣🤣. I shouldn't be laughing but the fact he used that word is just too much...

I just quit my Spectrum call center gig. Skit is hilarious and 98.9% accurate. 🤣🤣

@evenesence21

2 жыл бұрын

It's Michelle! 🤣👋

@redboneqt70

2 жыл бұрын

@@evenesence21 hey girl! Hey!

@ashleyashley6396

2 жыл бұрын

Any tips on dealing with them??

@jupiter_9999

2 жыл бұрын

I work in mobile billing for spectrum hahahah

@stevealikonis9467

2 жыл бұрын

good on you!!!

Oh my god, this is painfully relatable.

@djalliville

2 жыл бұрын

✅✅✅

@megtim

2 жыл бұрын

It seriously is! A former roommate of mine is in the air force and got deployed to England when we were living together and they literally wanted me to bring in proof of this. I'm like are you serious? Do you think I just carry around my roommates deployment paperwork?

I actually went into a spectrum office to make a change to my account, the office where you go to start up and to pay, etc. they told me that i needed to call customer service! i was in the freakin service center but i had to leave and call customer service!!!

@vilongo

18 күн бұрын

You probably had a change that was out of reach and scoop of the store reps. Which is typically there for sales, some repair situations, changes to the billing and that’s about it. A few other things with mobile too. But there’s a ton of things you have to call CS for because they have the ability and software and the training to do. Your logic in the statement you made is analogous to going to a place called “car repair shop” and asking the mechanic to paint your car a different color. Not gonna happen. You gotta go to a body shop. Same difference with spectrum. There’s depots for almost everything.

I had an even worse experience than this video. They tricked me by adding a cable service to my internet tho I explicitly said I don't want it and repeated many times I only want the internet and making sure it's clear to them. Months after I realized I'm receiving higher bills than what I was supposed to, and realized they are charging me for the internet + cable. I called and "cancelled" the cable part, happily forgetting about the whole thing. Some time after, I see the cable keep being charged, called again, they "cancelled". Again, the cable kept being charged, I kept calling, and agents would pretend they don't know what's happening and "are you sure you cancelled? We do not see any record of you cancelling" I WAS TRIGGERED started cursing. Finally they cancel. It appears it's a common practice of their agents not just to evade the request for cancellation, but once they finally give in (LOL) they may LIE to you about the "successful cancellation" while leaving it still on. Method of cancelling that works: They only cancel if you curse and threaten with suing, or threaten with visiting their office citing the exact location.

Bravo to the SNL writers. This skit was golden!

@spaceballs44

2 жыл бұрын

I take it someone on the SNL staff had issues with their cable account.

@jeremydavid4229

2 жыл бұрын

I feel bad for you that this makes you laugh.

@jamesc140292

2 жыл бұрын

It's a south park skit

@WoodgemanX

Жыл бұрын

They couldn't lampoon Comcast because NBC is owned by Comcast.

Pro Tip: to cancel your cable as quickly as possible, when they ask for a reason, tell them "I'm going to prison." legally they cant inquire any further and this will shut down any further communication of trying to keep you to stay.

@angelesconsuelos762

2 жыл бұрын

*Legend* 🙌🏽

@bjtaylor8429

2 жыл бұрын

Wrong!! The rep may not ask about prison (btw, what law prevents that?)…but next question would be “Will anyone still living in the home like to keep the account in their name?” Haha

@CynthiaWord-iq7in

2 жыл бұрын

Oh gah. I love knowing this so much. STOPPERS are great, have been telling cult-church "witnesses"at my front door for years i am a scientologist--they run from the yard, old men in produce dept in Florida grocery store that " I'm gay," often they stagger over to someone, anyone and start pointing and talking, or for cars that ride your bumper, beeping zoom around you at a light alongside yelling, window down...just start talking with my hands as they speed off.

@toucansam3

2 жыл бұрын

@@CynthiaWord-iq7in Fun fact: claiming to be a Scientologist can get you out of almost any jam.

@terrellnewbill4273

2 жыл бұрын

Another trick: say you're moving in with someone else who already has service

This is frighteningly real. I went through the same ordeal 10 years ago trying to cancel my Netflix subscription. That was when they just had the DVD mailing service. I was retiring from my job to travel full-time in an RV, which would make the whole DVD exchange thing impossible. It took me several phone calls over the course of a week, a lot of hold time and claims that "the system was down", and torturous arguments with people who refused to acknowledge that I would not be able to use their service no matter what deal they offered me, before they agreed to close the account. It's why I would never subscribe to Netflix again, even if it was the only source on Earth for entertainment. I would just talk to myself, laugh, hum, scream, yell "bang! bang!" and make car chase noises. Just as good.

This is too f*cking accurate! LOL!

@Exeulla

7 ай бұрын

Lmao calm down you use Spectrum tooo much🍑🍑🍑🍑

This is a strikingly accurate portrayal of "customer service" in America these days.

@afisemenaborevlaka48

2 жыл бұрын

Yeah but where are all the foreign accents one can hardly understand?

@molliwilson5639

2 жыл бұрын

Why is this my experience ALWAYS with Comcast…in Washington

@200Warpigs

2 жыл бұрын

​@@molliwilson5639 Comcast its the worse, I tried getting a job with them too but they rather higher foreigners or people that literally cannot speak english they do it on purpose to pay them awful wages, 11 bucks the hour for customer service, fast food workers make more then that man

@pop3productions

2 жыл бұрын

I feel so badly for customer service agents. They're underpaid and overworked. Not to mention mismanaged.

@mrlannon5595

2 жыл бұрын

And the UK. They must all get the same training.

This sketch is the exact reason why I go to the cable company in person to cancel my service. It’s a lot harder to give someone the runaround when they are standing in front of you.

@SDG-pm8pn

2 жыл бұрын

Preach! I did the same thing to avoid dealing with someone like this on the one.

@kendroid5120

2 жыл бұрын

This is one of the reasons why I haven't had cable in over a decade and just stream everything

@jadedguardgirl

2 жыл бұрын

no not at the one I was at. that's how I wound up with a landline I didn't want.

@whistlingbeardo3270

2 жыл бұрын

I work at the store and I still tell them you gotta call lmfao

@user-cq6dg6ql9j

2 жыл бұрын

@@whistlingbeardo3270 You are the epitome of evil. 😂🤣

I know there are legendary SNL classics from the 70's 80's and 90's but for some reason, in my humble opinion, for me personally and to each his own, this is the best SNL skit I have ever seen.

I have seen this skit many times

I got PTSD just watching this. This is 100% accurate.

@Quicksilver0922

2 жыл бұрын

😂😂🤣

@stormyweather8798

2 жыл бұрын

It kulls me rhey want your 12 # acnt #. How are u sposed to have THat handy? I can't get in their websites and they send noTHing on paper! Why can't they go by your address?!?

@RuggerDez

2 жыл бұрын

Right?!? I fell ya… I’m upset now, I’m going to bed.

i worked at ATT for eleven years in the small business department. there was a thing called "negative revenue", when things customers cancelled actually counted against our sales goals for the month. we would just hang up on people cancelling services because it seriously screwed us. blame the companies and their horrible, greedy policies

@aurawarrior1367

Жыл бұрын

That actually explains a lot

@avaceleste

Жыл бұрын

Wow that’s wild.

@NVNCVL

Жыл бұрын

Uh yeeeeah. You could've quit. You're complicit like every dang Auschwitz Nazi.

@thunderlifestudios

Жыл бұрын

Lol

@dgeneric7518

Жыл бұрын

2 years for a&t, and I felt I sold my soul. Cellphones. We would slam a customer's account, without their knowledge, with trial features that they had to cancel within 30 days, just for commission. If that's not underhanded- we kept sales lists and info, and then would go into the account and cancel it right after the first month-- you can't explain much about the charge, but you'd get great commission and they would mostly be ignorant. First bills are always more expensive... It's an awful job that I was really good at. Never again though!

This is sooo scarily real!!! I tried to cancel my cable and was questioned like I was on a witness stand 😭😭

Awwwww, I'm so sorry to hear thaaaaaaat.

I found I could not laugh at some of the jokes because i was shouting “YES,YES, that’s what happened”! We need more skits where we all can laugh at a common experience. This one hit it!

@tomcollier4089

2 жыл бұрын

One day I woke up and the tv guide had some porn channels (title and description of show) where nick jr and noggin went (yeah, I have pictures!)...so, we called to see wtf and they gave us our cable along with all channels for free after that. An unproductive year later, we called and cancelled cable. They could not understand why we were cancelling free cable...that was 2016...no cable since then...love it!

@MarshallSparrowfan

2 жыл бұрын

Now that Trump isnt in office anymore they have to be original again so we get good content.

@QTCutes

2 жыл бұрын

This is an old premise done on South Park expertly as well

@mimilini1

2 жыл бұрын

Dealing with spectrum is like dealing with a psychotic robot! They suck!

@llkellenba

2 жыл бұрын

💯 percent-routine nightmarish REALITY. All Hail Almighty Vultures soul sucking black holes 🕳

This is honestly what it feels like to cancel most things, except hilarious.

@MothGirl007

2 жыл бұрын

Facts!

@je-zw5su

2 жыл бұрын

this happened to me with Suddenlink internet..... worst customer service ive ever experienced.. the people were nice just incompetent

@davidpolston2643

2 жыл бұрын

And it's why I subscribe to nothing...

@chrisdonovan8795

2 жыл бұрын

I gave you one more like to get you over the number of the beast. Welcome to 667.

@CynthiaWord-iq7in

2 жыл бұрын

Yes, Amazon has it's own style of rage-filling auto replys, and there we are yelling at the computer.

My favorite line, "There Is Nothing I Cannot Do!!! 😂😂😂

The only unrealistic thing about this skit is how little time he had to wait before talking to someone. Everything else was spot on and has happened to me.

@gardenshock51

2 жыл бұрын

Oh yeah those wonderful hour long wait times.. or more!

@Zoro-IX

2 жыл бұрын

It’s a callback

@arielmarin1352

2 жыл бұрын

It was a call back dummy.

@SamKimpton

2 жыл бұрын

@@arielmarin1352 I understand it was a callback. I know how those systems work, as I've programmed them. I referring to the fact that there were no wait times in between speaking to the other reps.

@calveerob331

2 жыл бұрын

@@arielmarin1352 Um, he is speaking of when he got transferred to the next department.....

As an ex-Domino's employee that last part was extremely accurate. 💀

@josemadrid5804

2 жыл бұрын

You're kidding?

@tankeasy8180

2 жыл бұрын

@@josemadrid5804 nah, as a current dominos employee, i can tell you we all baked

@BruhBruh-sb5xd

2 жыл бұрын

Yessss kzread.info/dash/bejne/ool21sd_cbDUpKw.html

@seantimmons5900

2 жыл бұрын

The fact you thought that was the last part says it all

@navrotron22

2 жыл бұрын

who was that cast member?

I remember starting work for a cable company and we were in training and at the end of the day the trainer sent us this exact video to decompress after work was over. I had literally watched it the day before. Such a good skit

Who here after last night southwest skit

I cried at “have a question about your bill? Have your husband explain it to you”

I broke up with Comcast more than 10 years ago and haven’t looked back. Every time I’d try to leave they’d lure me back in with false promises then would always let me down. It was the most abusive relationship I’ve ever been in. 😢

@FilmArtPhoto

2 жыл бұрын

You mean... you actually got hold of... PEOPLE? At COMCAST? *GASP!*

@rebeccaknight5397

2 жыл бұрын

😂

@payableondeath9091

2 жыл бұрын

🤣

@christianalander9487

2 жыл бұрын

I'm still being abused by them. My roommate has the cable in his name and he keeps dragging his feet to get it cancelled or work something out to reduce the price. He hates talking to them on the phone -- as anyone would! - so we're stuck with paying about $250 a month after all the fees, surcharges, taxes, blood oaths, whatever. It's insane. (The trade-off is my rent is dirt-cheap, so I put up with it... for now... 🙄)

@kimberlykim1265

2 жыл бұрын

We are currently trying to break up with comcast--their like the stalker ex.