Laura discusses the changing role of public libraries in an electronic age and how customer use is impacting the future of libraries in our country.
Laura Heinz is the head of research, instruction and outreach for the University Libraries at Texas Tech University. Information Services provides instruction, research assistance and collection development for the academic campus. Heinz is also responsible for conducting assessment of reference services and using the results to improve the effectiveness and efficiency of services.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx