Big US Dept of Transportation News on FULL REFUNDS for Canceled & Significantly Delayed Flights
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Пікірлер: 365
Please note this is from the Department of Transportation, not the State Department. I was so excited about the news that I messed up who it came from.
@DrVVVinK
Ай бұрын
Is this rule only for US-based airlines? I usually fly Aerlingus to and from Europe as they are the cheapest. Never had a problem with them, but just for a heads up.
@mangodiet801
Ай бұрын
This is great news. EU schengen countries claim to do same, but seems untrue, they direct you to submit claim only to the country you're traveling from - not EU site .. very complicated process where they never reply, it would be better if claims were submitted and fulfilled to the airline itself
@woltersworld
Ай бұрын
@@DrVVVinK if the flight departs or lands in the US they have to pay
@woltersworld
Ай бұрын
@mangodiet801 yeah. Hopefully things work smoother in the US
@madchatteress
Ай бұрын
@@DrVVVinK Glad you never had an issue with Aer Lingus ... My direct flight back to LAX in 2022 was cancelled due to mechanical issues and they were offering me such crappy options for getting back home that I was forced to buy a last-minute ticket home via Delta. They did put me up in a hotel for the night so I'll give them that ... Six months later, they sent me a check for $600 (EU policy) but I never fully recouped the losses from that cancelled flight and would never book with them again if I can avoid it. This new law would have been a blessing in that situation.
I'm glad this rule change is happening. People shouldn't have to deal with a bunch of red tape to get their money back.
@babsr8479
Ай бұрын
Thanks for the info
@Originalman144
Ай бұрын
You are literally begging for more red tape by having government involved in this at all.
@coloradohikertrash9958
Ай бұрын
@@Originalman144 I'll take their help. pretty sick of private companies that tell you to FO as soon as they get their hands on your money. Greedy capitalist pigs created this
@pineappleskin
Ай бұрын
@@Originalman144 because letting airlines run amok without anyone reining them in has clearly worked out well for the US.
@Originalman144
Ай бұрын
@@pineappleskin They aren’t running amok though. You as the consumer (along with millions of other consumers) keep them from “running amok” as you can choose what airline to fly. There is still more flying choice in the US than Europe for example unless you are in London or Paris. And I’ve been to 22 EU countries. Whether it’s American Airlines or mice infested Frankfurt Airport on Lufthansa, no airline is truly running amok. If anything we need less regulation and more competition to get better services and product offerings. No one is competing anymore, not in the US and not in Europe. Consumers are begging government to create the experience airlines should be competing to offer.
Hopefully, this will discourage the airlines from overbooking!
@davidlazarus67
Ай бұрын
It might make them more generous if they have to bump you.
@MakeItWithCalvin
Ай бұрын
@@davidlazarus67 I remember during the Christmas meltdown one of the airlines was offering an INSANE bump package. I can't remember all the details but you were getting a HUGE travel voucher, a big food voucher, and maybe a hotel? It was so a family could fly together. Desperate times call for desperate measures.
@davidlazarus67
Ай бұрын
@@MakeItWithCalvin They bumped up the compensation after the police attack on a doctor on a United flight. Personally I am not in a panic to get anywhere so am always willing to consider being bumped if the compensation is sufficient.
That bird is crazy! :)
@woltersworld
Ай бұрын
I had to cut out about 3 minutes because it went CRAZY for a bit
@yuiopoli9601
Ай бұрын
@@woltersworld My goodness! If you ever make a bloopers addition that would definitely make the cut. It's so funny. I'm shocked you didn't chase after it! Love your videos!
@benjaminstuckey9044
Ай бұрын
I'm not sure if I've ever heard a bird that psychotic starting at 2:47 before lol
@suebowman7258
Ай бұрын
😂
This is better coverage than major news organizations.
@woltersworld
Ай бұрын
Thanks 😀
@darthlaurel
Ай бұрын
That bar is so profoundly low. Media is too busy destroying the country to cover news that effects the little people.
Lol, that crow 🐦⬛ got excited he’s getting a refund
@woltersworld
Ай бұрын
Seriously 😀 most excited crow ever
@suebowman7258
Ай бұрын
😂
"Not a voucher, not free stays or whatever." I am over the moon about this news. I am still salty about my dealings with United who would offer me nothing but miles toward a future flight which is useless to me since I will never fly with them again. I had to take it up with DOT & let me tell you, if there is anyone more fed up with the airlines' shenanigans than we are, it's the folks at DOT. I wouldn't be surprised if this legislation passed not bc it's in the best interest of the people but bc my poor DOT agent had a breakdown.
@woltersworld
Ай бұрын
They specifically were talking about the miles thing on my call with them
@Originalman144
Ай бұрын
DOT should be abolished actually. They have 60,000 employees and drain $87 billion in taxpayer funds every single year and this is the first time you have probably heard of them doing anything newsworthy. Airfare cost will go up because of this and flyers lose once again.
Bird in the background was SWA representative 🐥
@woltersworld
Ай бұрын
I was thinking the same thing. My joke about if you really get your bag i had to redo because the bird went insane when i made the joke the first time
@KasraKasra-wu3ol
Ай бұрын
@@woltersworld that’s funny, glad to see you are traveling
@bonesandbells
Ай бұрын
The bird was saying "It's a weather delay, no refund for you". Tired of this line for mechanical, staffing, and IT system issues on SWA.
L O L that bird sounded really pissed in the background
Glad to hear something positive that helps us out, but I fear the airlines will respond by bumping up our prices to cover their new costs from this.
@woltersworld
Ай бұрын
I imagine the cost will be passed on to passengers. Sadly
@NorthTexan19
Ай бұрын
What are the airlines supposed to do? The majority of delays are caused by ATC (which is ran by the DOT) and weather. 2 things the airlines have no control over yet cause the majority of problems. Flights to Florida are regularly delayed 4hrs because ATC doesn’t have enough staffing, but now the airlines are held responsible. You bet costs are gonna go up
@graco79
Ай бұрын
That, or I fear that plane safety may be further deprioritized in an effort to keep more flights out of that significant delay window... which is a very scary thought but not far fetched at all
@Originalman144
Ай бұрын
This new rule / law is not positive at all. Prices will definitely go up since airlines now have to take on artificially increased risk because of government overreach.
@Originalman144
Ай бұрын
@@NorthTexan19 Exactly.
Great overview, Mark! Hope all is well on your end 😃
@woltersworld
Ай бұрын
thanks!
This is wonderful! I hope this forces US airlines with extremely tight connection times (ie American) to rethink their schedules as well. There's no reason why fights should have connection times less than 45 minutes, it only adds to the chaos.
@shadowprince4482
Ай бұрын
Especially if you are going through San Francisco or Denver. SFO because of delays and Denver because even if it's on time 45 minutes might not be enough time to get to your other gate unless you full on sprint.
@mblb814
Ай бұрын
Agree! Especially going through DFW from SNA to SAT. I now fly from SNA into PHX to SAT. PHX is easier to move gate to gate than that of DFW when connection time is tight.
@greendragonpublishing
Ай бұрын
Yeah, I've long since learned never to book a flight with less than an hour connection time. If it's a busy airport and/or an international flight, make that 2 hours. Since I've done that, I haven't had an issue with running across the airport to catch a connection (which I've had to do in the past - with my 70 year old parents in tow, no less).
Thanks a bunch for explaining rules I read about today!
@woltersworld
Ай бұрын
Happy to help!
@MagnificentGermanywithDarion
Ай бұрын
Howdy Lori!!
interesting. I just came back yesterday from Europe and my flight back into the USA from Amsterdam was delayed for over 3 hours.
@Rachel-rs7jn
Ай бұрын
You are entitled to compensation per EU law! :) Search "EU flight delay compensation".
In Canada the government implemented rules for long delays and cancellations, but they left so many loopholes that the airlines don't pay or take months to pay. It's very frustrating.
@woltersworld
Ай бұрын
Fingers crossed
@g0d5m15t4k3
Ай бұрын
Thank you for mentioning Canada. I'm flying out of Windsor soon to go to Paris. So this is relevant to me. I'm from the US, but driving over the border and flying from Canada is significantly cheaper for me.
@angechrissy
Ай бұрын
From my experience with Air Canada, the compensation (if there is one) is more generous if your final destination is outside North America. If you are flying between 2 cities in North America, the compensation (if there is one) is always just a voucher. I agree the Canadian rules need to change hopefully on par with the EU one.
I hope this doesn’t make airlines take risks on a borderline issue that would normally cause a cancellation.
@ahaumen
Ай бұрын
I was thinking this too, especially weather
@andrea9674
Ай бұрын
Not going to land for a medical emergency either.
@CreachterZ
Ай бұрын
@@andrea9674 I hadn’t thought of that. I wonder if there are provisions for that.
Oooh, good info to know. Thanks for spreading the word!
Yes I heard about this. I think that this will make travel way more enjoyable for everyone!!! Thankful for this!!!!
That crow was fucking excited LOL
@woltersworld
Ай бұрын
It was going crazy. I had to cut out a bunch of the video.
Thanks, this is great info!
Canada needs to do this, too.
About time! Thanks for the great news + video!
@woltersworld
Ай бұрын
You bet!
It's about time. Thank you!😊❤
My Mum's old suitcase was lost for 4 days last year when we flew from Manchester to Lamezia Terme. Luckily she was reunited with it in the end.
Super helpful information! Thank you! Here’s hoping it’s a smooth rollout…
All I heard is: Airlines to raise base fares to cover the related costs. Yippie!
Once again, great information. THIS is why we subscribe!
their lawyers are searching for loopholes as I type this....
@Caderic
Ай бұрын
You are absolutely correct!
@woltersworld
Ай бұрын
I have no doubt 😅
@Originalman144
Ай бұрын
Hopefully the lawyers find all the loopholes or be prepared to pay much more for that flight ticket. And don't complain either. You want the airlines to take on more risk, guess who has to pay to cover that risk?
Mark, don’t forget flights originating in the EU to the US still have EU261 protection!
@ChrisKellyFilms
Ай бұрын
And have better protection and compensation!
Thanks for the info. It was awesome talking with you in Colmar France in 2022. Funny how I just ran into you out there.
Hi Mark! Thanks for the awesome videos. I love your videos because you anyways support the consumer/traveler. Cheers!
Yay I am so excited that you made a video on this! You are my favorite travel KZreadr you're always so helpful and so thorough! Your personality and your beautiful family are just wonderful! Thank you so much for making this video because you added some new information on it that I was wondering about that I didn't see another videos! This is very helpful and I have shared it with a few of my family members!
Good Information! Thanks!
Great news! I have not been online for awhile- you've lost weight- you look good!!
That crow in the background. Lol
Great content as always. Thanks
They need to regulate re-scheduling too. I kept having Delta reschedule my flights, including a reschedule to a 47-minute layover to the last flight of the day. That isn't going to work for a couple of older folks, and the inbound flight was only on time 68% of the time. I wish they would make some rules about that. The last reschedule moved my arrival time to something very late in our time zone. I'd change it again, but it is a lot of trouble and might make things worse. The frustrating part is (a) as a consumer I have no way to buy an itinerary that works for me that isn't subject to the whims of the airline and (b) I wouldn't mind buying tickets on a search criteria: I want to leave within this window, arrive within that window, no more than 2 stops, specified class of service, adjacent seat with my wife, no layovers less than 90 minutes, maybe 60 if they put money on being on time. I don't really care where the flights stop, or even how often they change it, as long as they meet the criteria with a reasonable degree of accountability. I also had American reschedule a nonstop BUF-CLT to a BUF-DCA-CLT with a 40-minute layover to the last flight of the day. That was so likely to result in being stuck in DC that I opted for the nonstop the next morning and did a scheduled overnight in Buffalo. I was sure that, if we ended up with an overnight in DC, they would find some sort of excuse that made it not-their-fault so they could get out of paying for a hotel.
Thank You for the update Mark :) !!!
These changes look great. I really hope Canada adopts something similar. (If we haven’t already).
Yay! This year I’ve seen more cancelled flights than before. I’ve been the victim of cancelled flights on 4 different occasions. Within 1 year
Great info - Thanks
You're looking great, Mark! Thanks for the update.
@woltersworld
Ай бұрын
Im trying. Down about 80 from my "high" need to lose another 50
Hey Mark, this is wonderful news
Hey Mark. You are glowing! Looking super healthy and happy. :)
Love all the birds vid
LOL, the plot twist of these rules not kicking in until Fall. Oh well, at least it will be in effect by the holidays.
@Caderic
Ай бұрын
Yeah, maybe. It might only be applicable on ticket bought after the start date.
@woltersworld
Ай бұрын
😂 it was one of the first questions we asked the transportation secretary.
@woltersworld
Ай бұрын
@Caderic that is a GREAT question. I dont know
Thank you!
Thanks for the breakdown
Mark, you are looking good. Keep up the good work!
Great news. Hopefully other countries follow suit as I don't do much travelling to the USA
Definitely wish I had this last year when I was delayed 28 hours in North Carolina
Thanks for this information, I would never have discovered it on my own! 😁
These are great. It's nice having a way to get your money back.
It's about time!! Thanks for the information!
@woltersworld
Ай бұрын
Any time!
4:10 I wonder if that would have mattered for my last flight. I spent extra to travel at reasonable hours, then a few weeks out the airline said, “Your departure time has changed” and they’d merged my flight into the early-departure and midnight-return flights I was trying to avoid.
This just happened to us in January. Plane’s frozen waterline issues (deemed weather-related) got our flight to Nasssu bumped to the next day. An already short trip became even shorter. We got our flights reimbursed but were still out the cost of the resort which was more than the flights.
They need to refund the current going rate at the time. Not the sale price, you bought it for
The government actually did something useful to help people!? 😮 Truely amazed (although this ofc should have always been the default)
@Caderic
Ай бұрын
Just wait, it hasn't been implemented yet!
@woltersworld
Ай бұрын
I am happy the red tape should diminish. Take what i can get :)
@paulkoza8652
Ай бұрын
Stop complaining
Looking good, Buddy! Eating well, working out it appears 🧐🧐
@woltersworld
Ай бұрын
Im trying. Still a ways to go but doing my best. Thanks for noticing
Also reminder if you postponed or cancelled on your own, not by changes by airlines, you don’t get a refund. It only applies if you flight get significantly get delayed or cancelled.
This is awesome! I feel like airlines have gotten a little bit too big for their britches it’s about time they were held accountable. Especially when they have such strict rules for their passengers.
Great news!
American Airlines just charged me a checked bag fee of $75 FOR EACH LEG of the flight. I was bringing some knives and liquids back from Finland and had to make a choice between shipping them or paying a checked bag fee. When I went online, they said it was a $75 fee, so I figured it was worth it. When I got to the counter, they said it was $150, but too late to do anything else.
@woltersworld
Ай бұрын
Ouch!!!
@JuanJohn013
Ай бұрын
Everyone everyone knows when you go to the counter at the airport It cost more than doing it online.
@Originalman144
Ай бұрын
Shipping them from Finland would have cost you more.
@MikeJamieGavin
Ай бұрын
@JuanJohn013 the website said it was $5 less online, but there was no way to purchase it online.
Very interesting!
THIS. IS. AWESOME. 👏
This is such great news!!!
This is amazing news!!
this is great news!
Wolters, in many places in U.S. we still can find signs like "Theater" or "Center" spelled in the British way. furthermore, "Cancelled" is "Canceled" in the American way.
It’s about time!!!
A full refund dosent help to book another airline. Not full refund for a 3 hour delay
Good news!
Dude, keep up the great work on the weight loss
Dr. Wolter is looking slim 💪🏿
I’m worried about unintended consequences, like increased prices. Hopefully not compromised safety.
That's about time!!
Prices are finna go through the roof!
That bird in the background😂
@woltersworld
Ай бұрын
He was annoying to say the least
Cool I have a friend who lives in Australia and comes back several times a year so I shared this with her.
@woltersworld
Ай бұрын
Thank you
@woltersworld
Ай бұрын
By the way. Love the name of your channel
Our fly to Antalya was canceled to
So here’s my 2 cents. For those who may have gotten a really good deal, they would have been better off not getting a refund, but just rebooked.
I researched clarification on delayed flights when you still take the flight. From what I read, this is the statement on eligibility of refunds. Travelers will only be eligible if they turn down an alternative flight option or other compensation, like a travel voucher. That means if a passenger still took a flight after it was delayed for four hours, for example, they would not be eligible for the refund. If you still need to get home, you probably will still go on that delayed flight with no refund but does give you flexibility to find another airline without worrying about getting your money back.
It’s great, but now the planes fairs are going to go up to make the difference in cost. What they have to do is really is compensation when the flight is delayed or cancel automatically
Yay, thanks for sharing this announcement! I was able to get a good chunk of change from a cancelled flight to Europe in December because of the EU rules. It's definitely nice to have that safeguard.
Thanks for this and by that I mean SIMPLIFYING what all this means,
Thank you for this helpful info. I'm flying to the US end of december, so, if this happens, I know what I'm in title to. But I hope this won't happen, I am sooooo looking forward to this trip. 😊
I love your videos. Thank you. ❤❤🙏🏻🙏🏻
@woltersworld
Ай бұрын
You are so welcome
@rathasri4060
Ай бұрын
@@woltersworld 😊😊🙏🏻🙏🏻
It’s about friggin’ time.
I wonder how this will affect direct flights versus one's with a lay over. Edit: I think I see one glaring problem. If you're stuck somewhere due to your flight getting canceled or a massive delay the cost of a last minute ticket could be hundreds if not even over $1,000 dollars in price due to booking in advance usually being much cheaper. It's already bad enough if you had to miss work but now you might be stuck somewhere you don't live without paying a ton of money. Also if the layover gets canceled after you get to the layover do you only get a partial refund? I got a lot of questions about this change.
Those seagulls in the background? That's the collective outrage from all airliners who've been getting away with their greedy "refund policies" for decades. 🤣🤣
Also, you mentioned that the airlines can choose when to join the new program, are all airlines required to join the new program by a “no later than” date?
🐦 squawking in the background 😂😂
@dang8352
Ай бұрын
The birds wanted to make sure their thoughts were also expressed!! 😂
@woltersworld
Ай бұрын
He was an unhappy bird
I want advertised ticket prices to include 1 checked bag, and an appropriate snack or meal depending on the length of the flight. the airline can offer a discount for not checking a bag, or skipping a meal, but the advertised price should be based on consistent amenities. I'd also kind of like to see assigned space for carryon bags.
How does any of this relate to flights traveling to the US?
I love the surround industry for all the hard whey as d dedication but it is about time a lot of these companies are held accountable for the inconvenience. Frontier ruined a family weekend for. The delays went on for hours, we just left the airport.
About time.
Won’t this incentivize airlines to fly in riskier weather conditions?
Wish Canada would come up with something like that.
So glad this is finally happening. Got stuck in LAX not too long ago and Delta wouldn't help at all saying since its weather they don't need to really do anything. After days of rebooking and mid flight turn arounds, i finally went with Alaska who seemed just fine landing in said location. (Got delayed a few uours but got meal voucher and $50 toward future flight) Was such a difference!
Full refunds, but you aren't going anywhere. This well affect a very small number of people. You will also see layoves getting longer so that they have more cushion.