that was great. thank you for making that video

@BenroUSA

3 ай бұрын

Glad you enjoyed it!

How do you change the screw on the mount plate

My monopod starting slipping after about a dozen uses. I lost the clip tool and I did send an email to your parts group to find out if I can purchase another one

@BenroUSA

2 жыл бұрын

Dear Jan, Please contact me directly at julioq@macgroupus.com Thank you. Best regards, Julio Quintanilla - Parts Manager MAC Group 75 Virginia Rd, North White Plains, NY 10603 Office: 914-347-3300 julioq@macgroupus.com

Do you have twistlock replacement?, Thanks!

@BenroUSA

Жыл бұрын

Hi, to order replacement parts, please email parts@benrousa.com

@Benro, Hi, I recently noticed that one of the flip locks on my tripod is broken. As per your suggestion, I went to the website and under parts I couldn't find any flip locks for my model, TAD38C. Any help would be appreciated. ty

@BenroUSA

2 жыл бұрын

Our Parts Department can help with replacement parts: parts@benrousa.com

Could you tell me abt benro t560 too?

@BenroUSA

3 жыл бұрын

The Benro t560 is a discontinued model that Benro in China sold in European and Asian markets.

Hi, I have a Benro C-157EX compact tripod. 2 of the flip locks have cracked. Can they be repaired or replaced?

@BenroUSA

Жыл бұрын

Our Parts Department can help. parts@benrousa.com

I have a Benro and it is virtually impossible to put the lock back without the black shims falling off. Have spent 2 hours trying. Finally decided that I will sell this tripod and by another style. How many tries did you have to do to complete this video. ???

@BenroUSA

2 жыл бұрын

I was not part of the video, but generally people find it helpful so they do not have to ship it in . You are welcome to send it here to have us do it for you. Be sure to include a cover note and copy of your proof of purchase. Benro repair, 75 Virginia rd. , No. White Plains NY, 10603

@MK-in4ei

24 күн бұрын

Same. I have 3 of their tripods, all failed

Hi, would like to enquire about your Tortoise series, the tripod shim is made from what material? Many thanks in advance

@BenroUSA

Жыл бұрын

It is made from a proprietary composite material that provides superior performance in all climates and has a very long duty cycles for a long functional life.

@fakruljamilphoto

Жыл бұрын

@@BenroUSA Thanks for the reply, glad to know the material use is durable and not a cheap plastic that will easily break.

Where can I purchase a flip lock, from Spain?

@BenroUSA

2 жыл бұрын

You can contact the Benro distributor in Spain: Foto Tecnica Import S.L., +34 93 245 27 23, www.fototecnica.com

I have one A300F with a flip lock broken and I can't find it anywhere.

@BenroUSA

3 жыл бұрын

We are authorized US distributors for Benro. Sorry we did not sell A300f in the US. Please contact seller to determine distributor for this tripod

where to buy these flip locks?

@BenroUSA

3 жыл бұрын

Hello, In the US you can contact parts@benrousa.com

Hi Benro, I had ordered Benro iTrip IT15 from Amazon India, after 6 months one tripod lock is not working and one section has just come out. Any help?

@BenroUSA

3 жыл бұрын

Sorry to hear that happened. We only handle the USA: Start with your local distributor: Interfoto India Pvt Ltd 602-603, Niman Kendra Mahalaxmi, India Mumbai-400 011. T. +91 22 24925151 rishabh.gupta@interfotoindia.com interfoto.co.in/

@goanheat

3 жыл бұрын

@@BenroUSA okay thanks for helping me anyways with the info.

@BenroUSA

3 жыл бұрын

👍

Hard to replace when the parts department sends you the wrong parts! And you cant find the parts anywhere else!! Not happy

@BenroUSA

4 жыл бұрын

Sorry again Will, parts were overnighted and will be to you tomorrow You should have received tracking information and copy of the order showing correct parts

Hi Benro, I have a broken flip lock on my Benro C2970F tripod. Instead of ordering a part from the USA, is it possible you can provide me the contacts of a local dealer here in the UAE.

@BenroUSA

2 жыл бұрын

Hi Mohammed - Grand Stores LLC is the Benro distributor in the UAE benrousa.com/international-distributors/

@mohammedmusharraf756

2 жыл бұрын

@@BenroUSA thank you very much!

@mohammedmusharraf756

2 жыл бұрын

Hi, I have been going back and forth with the local distributor in UAE. They only do repairs on the products which is under warranty. My tripod’s warranty is expired and they have refused to provide me with the replacement part which is shown in the video. I have tried many times but all to no avail. Can I please get the information to get this part form perhaps outside the country. I have a big event coming up and I need the tripod up and running.

3 benro tripods all 3 with messed up legs. I can’t take much more

@BenroUSA

24 күн бұрын

Hi, MK! How can we help?