Hi Mike, I subscribe to your channel because I can identify myself to one of the many ISP AT&T fiber Optics problems that you can clearly explain and I thank you for that. This topic no to many people talks about but I am sure most consumers prefer no to talk about.

I was getting 170 mbps on my 1 Gig internet with the wifi 6 Alien, on my iPhone 12 pro max! It doesn't matter what router, I get the same speeds, the routers all get over 800 mbps up and down from the modem, I don't know what I'm doing wrong, I know wifi is slower than hard wire, but I should be at a least 300 mbps! Any ideas?

What router model do you use? And since you have it configured, I also live in Los Angeles and I have my Internet of 56 ping on my ps4, in 1000 gb fiber

@MikeMu

3 жыл бұрын

I had it linked in the description: jo.my/orbi 56 ping isn't going to be good for competitive gaming, but fine for normal game play.

So when you did the hard reset, don't you lose all the passthrough settings you explained in previous video? Do you have your ATT modem/router as DCHP Fixed MAC set to orbi parent?

@MikeMu

4 жыл бұрын

Yes, you do lose all the settings from my previous video. But you just have to put them all back in. This is why I suggest making sure you test this all out before moving forward with the IP Passthrough. Once you know where and why to do it, you can make the changes total in 10-15 minutes including boot up time (with my setup anyway). It was worth it to get the speed up to 900+ Mbps speed. No, not DHCP fixed. Its based on MAC address anyhow. As long as you follow from that previous video you can get everything back up set for IP Passthrough. Make sure you unplug your Netgear first before doing the reset. Actually unplug everything else off the LAN ports of the modem.

Thanks for the informative video. I just switched to ATT 1gb from Charter here in Atlanta. Initial wifi speeds right next to router were about 700 max but ranged 300-700. The tech said I would notice an increase after a few days but I haven't noticed any increases. I tried the hard reset for 20 sec. but no real changes. Do I need to call tech and have them do something before the reset ? On a side note, my sales rep. told me I had a "locked" plan at $70 ( $20 discount ). I asked if my plan would go up after my first year and he said no. I called customer service and they said my promo discounted ended after one year and I could call and ask if there's a new promo. They said they were sorry for the misinformation from the sales guy. Buyers Beware !

@MikeMu

3 жыл бұрын

Richard, if you contact them they will do the speedtest from their AT&T site to see what speed is hitting the AT&T unit directly. If its within range of what they expect, they probably aren't going to do much for you. If you're checking wifi, they're not going to consider those speeds to get close to what you get wired because a lot of factors are involved between the hardware, yours, and other interference. Your best bet would be to keep a log of different speed tests over a period of time and then comparing with what they expect you to be getting. As far as the plan being 'locked' in, I'd only trust it if it was from higher up in the chain, and then in writing. Sales guys will say anything, and spew out false information to get the sale.

@UKnowBo

3 жыл бұрын

I’ve had AT&T salesmen straight up tell me lies. Anything to make a sale.

@MikeMu

3 жыл бұрын

@@UKnowBo This was also true at two different AT&T locations here in SF bay area. They *will* say anything to make the sale.

Mike, what are you paying for monthly on the Fiber service? I know I can get AT&T fiber in my neighborhood. I have Spectrum and would like to upgrade to something fastest. In my area of Raleigh, NC Spectrum is charging $100 for their 1Gb speed. Also I liked your video using brigde-mode with the AT&T router, looking to replace my Orbi and setup either a PfSense or unTangle appliance router/firewall. Thanks for the videos!

@MikeMu

4 жыл бұрын

$49.99 per month for 1000 standalone service. Total is $60.95 (includes $20 off for 12 months) and HBO Max sub. $10 is for the internet equipment fee (mandatory).

@jeffchambers2498

4 жыл бұрын

Sean, I was reading in some ATT forums and this one guy was comparing ATT 1 gig speed to spectrum's 1 gig speed in NC. Basically what it came down to is he was saying that ATT is not living up to their guarantee of 1 gig speed. Spectrum will deliver the 1 gig speed it's just you're going to have to pay a little bit more. He thinks it was worth it to pay more because Spectrum does deliver the 1 gig speed compared to ATT not delivering. Just an FYI

@SeanAnthony

4 жыл бұрын

@@jeffchambers2498 Jeff, thanks for that bit of info.

@bobithpopit3193

4 жыл бұрын

@@jeffchambers2498 Kinda replying to both of you guys and just my 2 cents, I've had ATT in the past a long time ago, and they always were the most unreliable network I've ever had. Constant network drops, numbers on speed tests that are all over the place, you name it. I swapped to xfinity and that was what I used for 4+ years. They were super reliable, barely had any interruptions, but I was paying a decent premium for speeds of about 150. ATT recently brought the same Fiber deal in my area for the 50 a month and it was something I couldn't pass up. The speeds do fluctuate a lot, and on WiFi from the BGW210 itself, I sometimes have problems loading stuff from certain pages. To sum it up, if you have another Fiber provider in your area, definitely steer clear from ATT.

@syedabidi1323

3 жыл бұрын

Bundled: 49.99 for 12 months. 69.99 regular(could be bundled with any VoIP, TV, postpaid wireless service). Standalone: 59.99 plus taxes for 12 months, 79.99 regular. Free install, no contract. And $100 visa reward card in our center... (Equipment included in all the prices)

Im understanding the more wires you have that go through your walls to an outlet to the living room per se, the more speed you will lose. If the optic is connected to the modem/router combo in your closet and rerouted through the Cat5 module allowing you to access the port connection from the Cat5 in the living room, I found the laptop speed not to increase above 100mbps. But in the closet directly to the mod/rout combo, its anywhere from 300-900 on several tests. Youre saying my N router wouldn't maybe boost that loss if connected through the living room port, even slightly? I'll be playing around with a bunch of combinations to get the most speed. I hard reset once already. And it didn't make a difference. Although I didn't unplug either. Cat6 ethernet cables won't help either right? Thanks for any help.

@MikeMu

4 жыл бұрын

Your speed limitation is through the weakest link in the system. Best speed from location to location is going to be ethernet cables, to whatever you device supports. Second best is typically getting within decent AP (Access Point coverage) and Wifi that your devices support. With that in mind, if what I understand is that you ran a cable to your laptop and you top out at 100Mbps, your ethernet is probably only capable of that. So you will not get any higher speeds until you upgrade the cable (presuming your laptop has a gigabit ethernet port), or your laptop, or any other hub/switch you might have in between. ie, I've found some people using old network hubs inbetween to extend the signal, and they're only capable of 100Mbps. Anything that goes through that is going to be constricted to 100 Mbps. If your cable is the weakest link, 802.11n, or AC plugged into that port isn't going to be any faster. New cable could help, so if you're willing to upgrade check that out.

@toobikills6766

3 жыл бұрын

it depends on how long, not sure what the rating is for cables but cat6a is rated for longer distances than the ladder. it really depends on the time of day, some homes can’t get a true fiber line so they get a hybrid fiber line that is connected to a fiberoptic node.

I need some tech advice. So I just got today ATT Optic Fiber. When my siblings and myself do a speedtest on the mobile devices web browser it gets at least 670mbps. Now, I'm on my desktop is running the wifi from the modem, it only gets 50mbps and same on my PS4. Also, when I had my ethernet cable connect from the modem to the computer. I tried to get speed test and it was giving me connectivity error on a few specific websites by saying dns error, not recognizing IP and it wouldn't load the website, but going youtube and signing onto outlook was fine. What exactly do I need to get guaranteed speed? Do I have other wireless devices? Yes; Satttlelite using the main box to serve to 4 other boxes. Two apple TVs, tablets and everyone at home uses wifi on their phones, alarm systems. So what could it be?

@MikeMu

3 жыл бұрын

Sorry, I thought I replied to this. Not sure why it didn't get posted - maybe I was traveling. It sounds like your other devices aren't up to speed because of their wifi connection quality and service from the ATT unit. And then also a DNS issue thrown in to muck it all up. First, I presume you followed the advice in this video? Your mobile phones may be newer than the other devices you are connecting with. Their wifi is better. See if you disconnect your slow devices, forget wifi, reset them up on 5Ghz and move closer to your unit makes a difference. If it does, that answers part of your issue. Change your DNS to cloudflare or google dns or OpenDNS. That may resolve some of your other connection issues. Theirs is going to be more stable than what AT&T assigns you. And yes, its possible the main unit can't handle as many devices as other routers, but what you listed isn't that many.

Question I am getting about 400 down and 400 up on my galaxy s8 next to the router. the netgear software that comes with my x6 8000 3200 ac picks up about 500 down and 650 up. The direct line is at 965 both up and down. I am I getting the best wifi numbers or can i get more improvement......

@MikeMu

4 жыл бұрын

That's close to the most you can expect out of your S8 and hardware already. You might spend a lot more for a little bit more improvement, but I doubt you'd notice a difference. The issue I have is some of my sites I use can't use up all the speed I have from Gigbit fiber anyway, so those of us who are lucky enough to get the speeds have to wait for the rest of the world to catch up.

@talfuchs1189

4 жыл бұрын

@@MikeMu Thank you for the response, The at&t speeds age light years ahead of all other services I have had before. Just added the Nighthawk router due to the wifi constantly dropping and having very weak strength at distances.

I have followed all of your videos trying to get gig speed while using a secondary router because I was sick and tired of the BGW210 And it’s outdated control panel and very low strength antennas. After my father got AT&T fiber installed a few weeks ago, they set him up with the newest model BGW 320. I convinced AT&T to send out a tech to come and swap out my router for this newer router. There is a noticeable increase in Wi-Fi speeds especially on devices with Wi-Fi six. It is definitely a more advanced and more current router compared to the BGW210. Just be careful, if you ask AT&T to replace your router you will need to demand a service tech to come to your home. AT&T is ordering system will automatically order a replacement router that matches your existing router no matter what the customer support tells you, they said multiple times that they would send me the newer BGW320, yet I received multiple BGW210 in the mail. You have to have a tech come and replace the existing ONT and router. I hope that is useful, if I were you I would do anything and everything I could to get AT&T to upgrade you to the more advanced router for the same fee that you were already paying per month.

Hey Mike, we (ATT) are now installing the WiFi 6 BGW-320 Fiber Gateway. I have ran speedtests with my MacBook Pro, and I am getting 800-900mbps over WiFi! Thought you would like to know.

@MikeMu

4 жыл бұрын

Thanks Clifford! Where are you based out of?

@FFrobvandam

4 жыл бұрын

Hello Clifford, I just now got the Optic Fiber. Most of my wireless devices are picking up atleast 670mbps. My deskstop computer under its wifi card is only picking up 50mbps. Is there a way to fix that? I also hard wired into the computer to see any difference although there were certain websites (Speedtest included) that said page couldn't load due to dns or couldn't recognize IP etc What would you suggest?

@cliffx7

4 жыл бұрын

Mike Mu I am in Middle Tennessee

@jcisalivetoday

3 жыл бұрын

@@cliffx7 I live in middle Tennessee as well and just had at&t fiber installed last week but they installed the BGW210 modem/ router. Was i supposed to get this newer model?

@musahala

3 жыл бұрын

Hey Clifford, I am from OBTM for ATT. Do you have to go thru additional steps to order bgw320 on CRM/opus or is it automatically done in the backend depending on the truck roll inventory? And plus if you are authorized, could you please add some info about the router on MyCSP. I have been trying to look for the info for it since ages. Thanks a ton

can you buy the BGW210-700 from a vendor (Amazon) to eliminate the monthly modem charge?

@MikeMu

3 жыл бұрын

In our area (and probably yours), we have to rent it so no point getting own.

@tjcuneo

3 жыл бұрын

Yes SF Bay Area. Thanks

@MikeMu

3 жыл бұрын

AT&T wants control over the device and also to reduce technical support calls by retaining control. But also to get the $10 a month equipment fee too.

Hey I'm only getting 200 down and 30 up right next to the att router on wifi. I reset the router but it didn't improve. Do you know what may be the issue?

@MikeMu

4 жыл бұрын

Lane Boone did you run ATT speedtest through their troubleshooter? Do it from account a management. If they detect a problem they will allow a tech to get sent out.

@laneboone8739

4 жыл бұрын

@@MikeMu thanks that might be my next route!

hi mike , can i reset 210 , are they change speed up ?

@MikeMu

Жыл бұрын

Worth a try. Also you should ask for a newer box. The 210 is last gen.

I had to get them to come out. Switch me to a BGW320 wifi 6 and run a new fiber cable underground. Current speeds on wifi are 500-700.....800 or 900 wired and 700 or 800 upload. That's what worked. No port forwarding not bridging not technical support. It had to be physically wired. I think the ONT and the power supplies and the arris 210 are the issue

@MikeMu

3 жыл бұрын

Original installation tech should have checked all that out for you the first time around.

Very interesting. I got 400 from them! IDKY and it was welcomed surprise. Have you tried link aggregation with your current setup?

@MikeMu

3 жыл бұрын

I have not tried link aggregation, as my needs don't exceed the speed and service I'm getting. But it could be a fun addition in the future - or when 8k streaming becomes mainstream.

@alphabanks

3 жыл бұрын

What type of router are you using? I use PFSense running in a virtual machine and I average 950x950 on our connection. For wifi I use Ubiquiti AC pro my entire house is hard wired for gigabit Ethernet. Also when you tested your speed did you hardwire direct to the ATT modem for your speed test?

@Dacari13

3 жыл бұрын

@@alphabanks LOL, 400 USD!

@Dacari13

3 жыл бұрын

@@MikeMu True

@alphabanks

3 жыл бұрын

@@Dacari13 Are you serious I've had them for 3 years and I got an amazing price. I would not pay 400 for the connection that's more than my car payment even though it's an amazing connection.

What can I do for gaming my ps4 has like this millisecond delay when I play online it’s been getting annoying and I don’t know what to do anymore :(

@MikeMu

3 жыл бұрын

Is it the screen or internet? Plug in using a cable if possible. Also what router are you using?

3 models, bgw320 ont/modem is the newest

Once you configure the "IP pass-through", did your router get a "public" ip or a "private" ip on the Wan interface?

@MikeMu

3 жыл бұрын

If you did it correctly, you will get a public IP. Make sure you reboot both systems after saving config. Basically the BGW will pass-through Public IP assigned to you directly to your own router.

@barrymccarter2276

3 жыл бұрын

@@MikeMu Thank you, that is what I am looking for. I was with ATT a year ago and configuring at the time DMZplus, If I got a public IP, it would run 54 megs. When I changed it, I got a private IP address and it ran at 990megs. But that was "double nat" and I could not access my devices remotely (security Cams). I would like to go back to 1gig service up and down, but wanted to make sure ATT fixed their issues before I switch back. Thanks for the response.

@MikeMu

3 жыл бұрын

What equipment did they provide you back then?

@barrymccarter2276

3 жыл бұрын

@@MikeMu It was the PACE equipment. I have a EdgeRouter Lite from Ubiquiti. I fought with ATT for months over the issue. I opened trouble tickets with Ubiquiti and they agreed the issue was with ATT and so did the "Internet world". Now working from home full time, I would like better than 20meg upload for my work stuff. I didn't want to switch back to find the same issue. So, If I switch, ATT gives me the BGW210-700, configure Pass-through, I get a public IP. Then I should get 900 up and down. I sure hope so. Thanks again.

For the past week, I’ve been experiencing download speeds up to 500MBPS and nothing higher than that. I’ve tried unplugging everything for 30 seconds and trying it again to see any changes but everything remains the same.. Any tips on what I could do ? Thanks in advance!

@MikeMu

3 жыл бұрын

Did you do the hard reset? That's what I talk about in this video. Also, you can't rely on speedtest for accurate results 100% of the time.

@mayken6661

2 жыл бұрын

Also, 99% of servers we all use (Netflix,hulu,etc..) are Not serving up at gig speeds . So until everyone is on same page, it is what it is

My speed is around 900 down and up on my ATT gig plan, but youtube sometimes throttles and it really annoys me. Happens on both my phone and computer and they worked fine on Spectrum. Any solutions?

@MikeMu

3 жыл бұрын

"On June 11, 2018, the repeal of the FCC's rules took effect, ending network neutrality regulation in the United States." So we're pretty much screwed if AT&T wants you to be streaming their streaming solutions vs say KZread. Thing is at your speeds, has it really been restricting your capability to watch videos? I haven't noticed any issues on my end yet with AT&T here in SoCal, but that doesn't mean they don't prioritize traffic in your area in hopes to boost more people to sign up for cable TV or AT&T backed streaming services. Have you tried VPN?

@InsaneFire10YT

3 жыл бұрын

@@MikeMu yeah, even 720p wont be smooth enough to watch whatever video im watching. I also did assume it had to do with the whole net neutrality thing, but then again my other friends have almost no issues on KZread. I think i might just switch back to my old provider, spectrum since youtube worked fine on that and my other friends use spectrum with no issue.

@MikeMu

3 жыл бұрын

That is highly unusual. Do you have QoS turned on? Also check your firewall settings on the router. I’d give AT&T a call too. Maybe they will upgrade your gear.

Hello Mike, I myself have a pace gateway ending in FXN. I purchased a WiFi6 router and want to use it behind the AT&T gateway. Should I just return the WiFi6 router, since as you mentioned, won’t work ?

@MikeMu

3 жыл бұрын

Matthew, you can follow my other video from 2019 ( kzread.info/dash/bejne/mn-r26WsericYKw.html ). It will work fine, just a different interface. They started replacing the PACE units with the Motorola units because of issues with connections. If you get connection issues after that, please try your best and convince AT&T to get you a new gateway router.

@ryanmasters5878

3 жыл бұрын

Long story short, I did exactly what you are planning to do. AT&T issued me the BGW210 and the ethernet ports seemed to be capped at around 300mbps. Which Nullified any reason to use a nicer and more advanced Wi-Fi router behind the BGW 210. Because there is no true bridge mode on the BGW210, I have not found a solution four using a secondary router while getting gig speed. After multiple hours with AT&T tech-support, I convinced them to send me The latest model BGW320, which AT&T just released and has Wi-Fi six and a five gig ethernet jack ready for whenever AT&T unlocks five gig speed. I haven’t run any tests on trying to get this new AT&T router to effectively bridge to another router yet.

@MikeMu

3 жыл бұрын

Nice. I may try to convince them to send me the new one too. When you can, can you confirm that the interface is the same? I recorded two more videos about my journey to get to better speeds. In a nutshell hard resets needed to be done (don’t know exactly why).

@ryanmasters5878

3 жыл бұрын

@@MikeMu It is the exact same user interface. It even saves all of your network information and passwords and any changes that you made on the BGW210 and carries it over to the new BGW320. However, firewall settings and net settings have all been reset to factory. But it is nice to know that your unique Wi-Fi names and password stays the same after the switch so that you don’t have to reconnect all of your devices

@ryanmasters5878

3 жыл бұрын

It would still be nice to have full control and be able to use my own purchased Wi-Fi six router, but this is a much better router than the previous model and is much easier to live with considering it has far better tech and Wi-Fi six and the signal strength is much better. Before I could get very little signal outside of my house and now I have at least 20 times better speed outside the house

Lool I don't expect perfect speeds but I want to be consistently seeing at least 80% of my speed or better so I would be bothering AT&T like no other. That is not soo much better than Comcast in my experience. Comcast although they don't offer symmetrical speeds at least is good about what they say I got the gig right now from them which is 1000/35mbps and I actually get 1200 on the download and 41mbps on the upload when running a Okla speed test hardwired into their XB7. If I am paying for something I want to get close to something or better. Hopefully, one I switch to FIOS in my new home I actually get the full download and upload speed that they promise as I want to avoid the annoying data cap. I also want to make sure to not have packet loss and have lower latency for gaming. I have never had a real issue with my current internet but I want to pay less money for better service or at the very least get a new promo when I do come back

@MikeMu

3 жыл бұрын

Coming from Comcast in the SF Bay Area, AT&T is so much better for the price I’ve got very little complaint for $60 a month, with free HBO Max.

Thank you so much for your past Tutorial, I have the BGW210-700 and the Netgear Orbi 4200. my speed over WIFi at 2 feet from the Router is 485 Down and 595 up. I have 1Gig ATT fiber. Is this normal ?? i thought with the Orbi 6 4200 i would have near 1GiG. thanks you for the answer

@MikeMu

2 жыл бұрын

Are you connected at 2.4Ghz or at 5 Ghz to your Orbi? Max for 2.4 is 600Mbps theoretical.

@dealinator9

2 жыл бұрын

With my iPhone 12 Pro so 5 g. I also have 20 devices connected to the orbi wifi. Does it impact the strength ?

@MikeMu

2 жыл бұрын

@@dealinator9 Yes of course. 5G is different from wifi 5G though. One thing I mention in other video(s) is that you should re-confirm the settings are set. Disable the AT&T wifi. Reboot everything so that the systems start up with the settings configured (it doesn't always automatically do this).

@dealinator9

2 жыл бұрын

@@MikeMu i meant 5ghz. I did restart all. But did not do a 30sec reset on the ATT. So with 20 device connected do you think 450 speed is good with my iPhone 12 Pro connected to the wifi5ghz ? I was expecting 900 because of the 1 gig att.

@dealinator9

2 жыл бұрын

What do you think?

I got AT&T Fiber 1Gbps service. Got internet disconnected when OneDrive was sync'ing. Talked to tech support and not getting anywhere. Wish I learned this Reset Button thing. Now that I am getting Google Fiber 1Gbps in a week, I don't think there is a point. I did learn AT&T Fiber is still neighborhood sharing like Comcast cable modem era. Bye Bye AT&T.

@dennisp8520

3 жыл бұрын

What they don't tell you is that every residential service is like that even Google FIber but that doesn't matter if the company actually sets it up the right way.

@whateverslutmonkey

3 жыл бұрын

No neighborhood sharing each fiber is customer specific, but good luck with google.

Do you think at&t fiber internet is better then Spectrum ?

@MikeMu

2 жыл бұрын

Absolutely, if you can get fiber. Not necessariy if you can't.

I have been getting highest 400's MBPS only after doing the hard reset. I have done it twice. IDK what's wrong with this crap.

Just got att fiber installed 30 minutes ago. On 5GHz testing on my iPhone 7 only getting 200mbps on 1 gig plan. LAME 😒.

@MikeMu

3 жыл бұрын

Just saw your message, ran a test off my iPhone. 206 down, 260 up. Ran a second time 406 down, 306 up. It’s going to vary unfortunately.

@bigq2295

3 жыл бұрын

I have a newer IPhone Se which has WIFI 6. I am getting 700-800 on download and 500-700 on uploads on AT&T fiber with new 320 modem/router

3:07 the new speeds... was that with ATT's equipment alone?

@MikeMu

4 жыл бұрын

That’s ATT and then through my Netgear router through a cable connection. So technically both.

@gsgidney

4 жыл бұрын

@@MikeMu my laptop is getting about 20 and 20, and my other laptop is getting 40 and 40. They are older, but I've seen them get over 80/80ish, and they are right next to each other and 15 feet from the box, no walls. My other laptop in my closet studio (a newer laptop) I saw it get 250/150 today, and now its getting about 95/95. Can't afford a $300 box. So is the black box from ATT the router? Somethings definitely wrong

@MikeMu

4 жыл бұрын

Greg Gidney I talked about the two black Modem routers in my AT&T videos in the how to series. Have you tried changing the frequency of your AT&T unit? It may be interference from other sources (is your neighbor’s WiFi).

They are coming out in a couple days to put in a BGW320

@MikeMu

3 жыл бұрын

Nice! Waz it automatic or because you were having issues with service?

@bevilsiz

3 жыл бұрын

Just told them I wanted to upgrade my gateway cause I had WiFi 6 devices

Yep, I have ATT, and the service Sucks! Big time.

SOLUTION TO ALL YOUR ATT ISSUES This video proves absolutely nothing but that this man has incorrectly troubleshooted his network. The fact your upload is in the +900 is a good sign that your network is in good health. The proper way of troubleshooting your network is this: 1. Download AT&T App: Smart Home Manager. ATT technicians use this app for a good baseline of what to expect before arriving at the cx/customer home. In this app you want to use the speedtest feature which tests the Modems portion of the Gateways bandwidth from the PFP (Att midpoint relay box). (THIS TEST IS NOT A ROUTER TO CUSTOMER OWNED DEVICES LIKE Speedtest.net or Fast.com etc). Your test should show +900mbps dn/up. If its not CALL ATT FOR AN ACCOUNT REPROVISION (as the ont firmware may be corrupt). If your test shows +900mbps dn/up then move on to step two because ATT will no longer accept responsibility for your "slow browsing". (Support links in the description) 2. Check that your ethernet device can ACTUALLY get 1g on its network card in the CHANGE ADAPTER SETTINGS option, right click on your ethernet adapter icon, select STATUS. This should tell you what your network speed is from the router (you will not get a higher speed than what is shown here). Also, you can check in the device manager to make double sure your card can get 1gig. If you've passed this system check then move on to step three. (Support links in the description) 3. Before doing any test on your device PLEASE MAKE SURE you put your computer in SAFE MODE WITH NETWORKING! I can't tell you how many complaints I've received because someone's computer is regulating bandwidth and blaming the ISP company. Just a little education in layman's terms, your anti virus software, your background processes (Apps), WINDOWS 10 firmware, or external switches or routers CAN AFFECT YOUR OVERALL SPEEDS!! Safe mode with networking option pretty much eliminates anything that can regulate your bandwidth ESPECIALLY WINDOWS 10. Once your computer is in the proper safe mode and you've removed ALL ETHERNET devices EXCEPT your computer, then you are ready to speedtest the ROUTER portion of the Gateway USING your own device. (Support Links in the description). 4. TEST using either Javascript based SPEEDTEST.NET (Ookla) or HTML5 based FAST.COM (Netflix). With SPEEDTEST.NET make sure your server is one closest to your location or even try testing with several servers for best results. Automatically finding servers DOES NOT ALWAYS work best. If your tests have improved then the ISP is not your issue. Your computer and its components such as apps, hardware, software, firmware etc. are the issues. 5. If you have multiple devices of the same connection type (wired/wireless) to test PLEASE DO, as this can save you money from a ISP trip charge. At&t techs can use a JDSU giga meter to test your gig speed when on site, so requests they do so to verify device bandwidth speed aside from your personal equipment. Their JDSU's use the Speedtest.net app built into their meter under the ETHERNET, then settings tab. I WILL LINK EVERY SUPPORT LINK I'VE USED IN THE PAST TO HELP TROUBLESHOOT NETWORKING ISSUES WITH ISP (MOST EXPERIENCE WITH ATT FIBER/COPPER) Personally I use dslreports.com for all my speed and ping tests. superuser.com/questions/727854/how-to-tell-if-nic-supports-gigabit-ethernet#:~:text=Go%20to%20Device%20Manager%2C%20and,list%2C%20the%20card%20supports%20gigabit. answers.microsoft.com/en-us/windows/forum/all/windows-10-1903-update-capped-my-internet-speed/b034b04b-564b-492f-be27-7f1ee1f01b6a support.avira.com/hc/en-us/articles/360002870214-How-do-I-start-Windows-10-in-Safe-Mode- www.quora.com/How-do-you-manually-switch-to-5GHz-WiFi-on-Windows-10

I have AT&T Fiber 1Gbps service, and many time's at night I get less than 3 Mbps WIRED!

@MikeMu

3 жыл бұрын

You need to call them up and have them check the lines.

At this point you graduate as a costumer service student.... Nah their service sucks I have done all of the about and it didn't work, talked to an expert (yeah right) just to do again what I already have done and still nothing positive out....

I have the AT&T 2gig fiber. I’m getting 2500 down and 2400 up to the router but only like 400 down and 300 up to my actual devices. I’m not about to pay for speeds that I’ll never see. So either AT&T will fix the problem or lose me as a customer to another wireless provider. Their fiber internet was advertised as lightning fast yet I still get buffering issues when I try streaming a movie in HD. So far fiber is not impressive.

@TsunaTakahiro

Жыл бұрын

Was having the same issue with 1g speed I just got a mesh system and about to install them soon

AT&T now has a new gateway model, BGW320-505. This also is for fiber. I have the Linksys Velop Mesh system, and the speed test from the gateway is great. My issues that exist with attaining speeds are throughout the house with Velop. Slow speeds in the 40-70 Mbps is what I am getting.

@MikeMu

3 жыл бұрын

Pretty horrible speeds. Did you try turning off the wifi in the Motorola? And whats speed does your velop report for your internet from your gateway? (Presuming you fast speeds are reported from the gateway itself)

@philliplacy551

3 жыл бұрын

Mike Mu, it's a Nokia, I think?, but I did turn off the wifi. Still, it has not gotten any better. Been working with level 2 support at Linksys. Going to more the gateway, I think it has to be some type of interference may be. Not sure at this point.

@philliplacy551

3 жыл бұрын

@@MikeMu gateway to velop is in the 8 - 900's

@MikeMu

3 жыл бұрын

@@philliplacy551 and Velop wired speed? If it's still fast then its got to be wifi.

@philliplacy551

3 жыл бұрын

Mike Mu got a email from a belkin software engineer to setup a time to test and determine what’s causing the WiFi speed to slow down. I open the passthru on the modem for the main node and nothing. Range is good on all nodes with 5000sq ft. 4K tv has some buffering @ 60fps testing vs none when I had 100 mbps from AT&T. Oh I did move my old modem from up stairs to my downstairs office.

Bgw210 sux. They will not give me the updated version

im moving to a new house and I want to know if AT&T fiber is worth it?

@MikeMu

3 жыл бұрын

Yes! If you are online a lot or work from home, this is easily worth the extra money.

@restnpiss

3 жыл бұрын

no this shit is ass, it says 1000 mbps but i get 94 with ethernet cord. its a scam

@tobytran833

3 жыл бұрын

@@restnpiss ive had att fiber 1gb for 2mo now. just today it shut off on me 5 times. everyone plugged up to the damn att gateway box. Thought the extra saavings a month would be nice but not worth the headache of wifi always cutting off!

@MikeMu

3 жыл бұрын

You need to use your own router in that case.

@tobytran833

3 жыл бұрын

@@MikeMu I did. Tried a orbi. Now that I am off the orbi and just using the att gateway only it still shuts off.

16 mins for what?

Use cat8 cables

This router sucks!!!! I see high latency spikes with the new router.I'll be playing a game and I get 400ms spikes that last 15-20 seconds. I get dropped from games 20-30 times a night. They tell me it's my equipment, funny I didn't have these problems on spectrum or tachus.