brb just heading to the local repair shop down the corner 😅 To check out my full breakdown of Apple's new Vision Pro Headset: kzread.info/dash/bejne/hYd3krSketiohto.html

@h2lion

11 ай бұрын

Ok

@rayaaaaaaz

11 ай бұрын

3rd reply!

@Unknown_Error9279

11 ай бұрын

love da vids

@dunker_

11 ай бұрын

bro i love your vids ❤

@KLAKZER

11 ай бұрын

Great content my dude (first aswell)

That physically hurt me inside watching Arun purposefully impale those new phones with a pen.

@KobrokoHere

11 ай бұрын

H

@_Vark_

11 ай бұрын

I dont think it was a pen, I think it was a "window cracking device"

@HShango

11 ай бұрын

Cope

@crentistismydentist

11 ай бұрын

And here I am, can't even afford a single iPhone

@normalhumans

11 ай бұрын

@Super Nostalgia average Christian

As a brokie myself, the amount of pain that coursed through my veins when he shattered both the phones just within 10 seconds is absolutely immeasurable.

@Unknown_Error9279

11 ай бұрын

dad? you have my name but i have the actual one lol

@bestchannelexisting

11 ай бұрын

you have a million subscribers

@FuzzyPlayz-pf5dm

11 ай бұрын

So this is what a normal person does

@3ksubswith0vidschallenge

11 ай бұрын

You are everywhere 😂

@hamzaali6416

11 ай бұрын

same here man.

The fact that Arun still looked at the phone’s box even though he knew perfectly well which model it was 😂

It is really interesting. In Korea, Samsung repair service takes 6 hours to 2 days to repair and Apple takes 5 days to 2 weeks.

@LukeSalazar-sh2mp

Ай бұрын

soutH?

@Lordkleinstein

Ай бұрын

In north it's probably illegal to even know what Samsung is​@@LukeSalazar-sh2mp

@AllSuperheroMovieLover

Ай бұрын

@@LukeSalazar-sh2mpof course because in North Korea, they don’t allow Apple or Samsung Because It’s Associated With America And South Korea, which they both hate

@Shadowizzardmoneygang

Ай бұрын

That’s because longer distance and shipping time because they have to ship to apple then to repair center.

@user-dp9ue5pd5b

Ай бұрын

samsung's home turf

I called Samsung support this week. I told the guy his speech was muffled/low quality and it was hard to understand him. He said I was the only customer who said this and everyone else was fine. Glad to see that every Samsung rep Arun spoke to was also indecipherable. Small things like that matter - it made the whole experience much more frustrating.

@els236

11 ай бұрын

I did call-centre work for a while and a lot of the internal policies of those out-sourced companies are utter crap. Despite me having some of the best studio-grade audio equipment on the market, they told me that it wouldn't work with their calling software, despite me using it throughout my training (which shocked them) and they sent me Amazon links to some £2 piece of shit USB mic+headphone combo and told me I HAD to use that, or I'd be breaking policy and would risk my job. It's no wonder a lot of these companies, especially ones that are still Work-From-Home, have the people on the other end sounding like they're talking through a bucket of muddy water.

@lucasf1674

11 ай бұрын

@@els236 Same bro. I've worked for call centers for Apple support and they force you to use a cheap low quality USB headset even though I offered to use my own expensive headset hardware.

@Michiro13

11 ай бұрын

It's their software. Samsung must really have to invest on their softphone soffware.

@WyattOShea

11 ай бұрын

@@els236 Jesus that's terrible... Any mic and headphones that can connect to your computer should have worked just fine but nooooooooo MUH POLICIES..... Why is that even a thing is beyond me.

@ulize.

11 ай бұрын

@@Michiro13 you're so funny, apple fanboy trying to get anything he can, they don't use any Samsung hardware to talk, it's literally unbranded garbage

I would love to see more reviewers doing stuff like this, It actually showcases what companies are doing wrong, Also helps consumers identify who is doing better.

@Orphioux

11 ай бұрын

It's just fluff, who breaks their phone and then calls the manufacturer to repair it? unless you have a Care Plus replacement plan etc where they immediately ship you a replacement you would be crazy not to get it repaired locally for less money, better data privacy and substantially cheaper. It's actually amusing in this video when Arun says he knows he got his original S23 ultra back because of the rear glass, he was incorrect, samsung would have ripped the internals and put them into a new housing (pretty much a whole new S23) and then glued his original rear glass onto the back of the new Screen / housing.

@blackstormfire

11 ай бұрын

Lozil if you want i can make a youtube video about how they deal with calls, service cases, and complains. i have been working for most major brands, and they all do the same, it is not only Samsung that is "money hungry" but every major brand, but there are things you can do as a customer to get a better service ;)

@wongpentelglobal

11 ай бұрын

​@@blackstormfire elaborate how

@Booz2020

11 ай бұрын

Never Say NEVER 😎 Justin Bieber

@ainajoe5874

11 ай бұрын

They will just sleep while calling 😂

Your video was very very very helpful you touched every point and you deserve a thumbs up 👍

4 months late but it’s definitely hard to choose which better since both companies have features that are exclusive to them. They are both amazing device companies.

@BloxyDoge_

3 ай бұрын

I was 6 months late

@BartikkCZ

2 ай бұрын

Its not really hard, while Iphone is expensive to repair, it can be repaired mostly at their side. While Samsung or other androids can be repaired in local repair shops everyhwere in the world, i will be faster this way all the time and cheaper all the time.

This why right to repair is soo important. A independent repair shop would have been much cheaper and faster

@Panzertank123

11 ай бұрын

Not much cheaper, if you use original parts. I am repair technician and the prices of Samsung OLED displays are astronomical.

@m3alemmajnoon137

11 ай бұрын

@@Panzertank123sk me 😂😂😂 I work in this industry, I own a cracked Huawei P40 Pro that have lines (refurbishing the screen won't work), The Oled aftermarket display is ironically way more expensive when comparing it with a used top AAA grade Huawei p40 pro whole device😂. This means that not only you get a screen, but also the cameras, the motherboard, the Battery, the back glass, the frame. A whole working device. And this is the cost at me, not the final customer😂😂😂

@rodrigofernety

11 ай бұрын

​@@Panzertank123yeah

@key462

11 ай бұрын

@@Panzertank123 Gotta agree on that, but companies should still have to provide replacement parts for every of their products especialy for the most crucial parts like screens and batteries, and They must provide SCHEMATICS... its expensive for a reason...

@bocahdongo7769

11 ай бұрын

@@m3alemmajnoon137 Honestly the advantage isn't necessarily the price But more into availability, which complete pain in the butt on the other spectrum

I used to work in the industry in Australia, Samsung was notorious for being one of the worst companies to deal with when needing to get a device repaired. They'd make simple mistakes and try to pass the blame. They were the slowest out of all the manufacturers and were horrible to deal with. Apple was always expensive and a pain in the amount of detail they'd want but would get the devices back to us the quickest. This shows me that nothing has changed in all those years.

@IdentifiantE.S

11 ай бұрын

Thanks man that’s pretty sad 😶

@ObieDancy

11 ай бұрын

This is 100% my experience with Samsung. You can count on them to place any blame they can on a third party or the customer themselves. In my 15 years experience working with Samsung through mobile computers and mobile phones they have never once accepted responsibility or held anyone accountable for an error or failure that was definitely their fault.

@randomdrawings123

11 ай бұрын

Honestly the money is worth the process being simpler and faster

@ohwhatworld5851

11 ай бұрын

More companies should hire Operations Analysts to help streamline and refine their archaic processes. It is such an overlooked aspect of running business.

@ObieDancy

11 ай бұрын

@@ohwhatworld5851 Companies like Samsung have already conducted research and determined acrions like this will not significantly improve profitablity or it would have happened before they, Samsung, decided to be content at being second best.

You have put alot in making this video bro. You are the best

2:36 the way she said "device" feels familiar. 😂

@SwissOO1

5 ай бұрын

Bluetooth lady

@SirensOfNC

2 ай бұрын

connecteda sucessfulay

@feelckins

2 ай бұрын

chinese bluetooth lady

@CrammyCram

21 күн бұрын

Je bluejewth jevishe ije readjy tjo pjaaieh

@PeciniVideoKlipovi

14 күн бұрын

Da BlUeToOtHa DeViCeUh HaS bEeN uHhH... cOnNeCtEd SuCcEsSfUlLy

I'm a Sammy owner and I find it shameful how badly they handled this. Sadly, my own experiences in the past were the same. Luckily my S22 Ultra has been solid to date.

@DeepDishPizza

11 ай бұрын

I won’t take calls or texts from anyone unless they use an Apple device.

@nivinhanna

11 ай бұрын

@@DeepDishPizza lol, good for you 😂

@Sumirevins

11 ай бұрын

@@DeepDishPizza Ok, I don't think anyone would wanna talk to Apple fanboy weirdos either lol😂

@chiranjeevsahoo4960

11 ай бұрын

​@@DeepDishPizzaWoah, we've got the all up the apple's ass guy over here.

@sk-ig4wt

11 ай бұрын

bro why are u feeling bad lol its the company

We would like to see just the same idea with Xiaomi, Google and other companies. This seems for us a really fun idea, thanks!

@zerma6

11 ай бұрын

Well to my surprise 4 years ago I tried with one plus and it mirrored the Apple experience but much cheaper !

@leorowse3612

11 ай бұрын

I would like to see the same with a pixel phone.

@sargambrown9185

11 ай бұрын

da faq is Xaomi?

@frankwang6366

11 ай бұрын

@@sargambrown9185 a smartphone company

@GKgoalkeeping

11 ай бұрын

Google fixed and returned my pixel 7 in a week

I have never skipped your video, it’s so interesting 😊

This Video auto played and I ended up watching the entire video. What a tidy piece of work!

@feelckins

2 ай бұрын

same 😂😂

This is why having the right to repair matters. We can get it fixed faster and cheaper from somewhere else

@theduckboy8396

11 ай бұрын

Yes, 400 pounds for a screen is unbelevable!

@el0qo

11 ай бұрын

Service that I used managed to fix my screen in a couple of hours. Twice, iPhone X and iPhone 12.

@josh3326

11 ай бұрын

LOUIS ROSSMAN is the best!

@IdentifiantE.S

11 ай бұрын

@@theduckboy8396Fr that’s crazy 😅

@Dont_Read_My_Picture

11 ай бұрын

Don't read my name.!!.

I've only had the joy of getting a repair from Google so far - their process was entirely online, so no call needed and absolutely smooth. They sent a box, it arrived next day (or so), within a week i had it back in a "Hello again!" Box. That little touch of "Hello again!" had me absolutely smiling. Flawless, no complaints. Minimizing the direct human interaction (calls) definitely helped. (Note that even if it was for a company, it would have been the same procedure as an individual.)

@Carcosahead

11 ай бұрын

If only google offered pixels phones in my country, one can only dream I guess

@CrusiobTV

11 ай бұрын

On Wednesday I had a chat with Apple Support about an issue with my AirPods. Other person on the chat knew what they were talking about and we quickly got the repair process kicked off. Today (yesterday was a public holiday) someone came to pick up the AirPods to deliver them to the Apple Store. Everything worked awesome so far.

@snoopiffer

11 ай бұрын

I've dealt with google personally and it was a simple chat on their website they gave me a label i sent it off, i had email updates every step of the way and i could even track where it was. I waited 7 days and it was back with me, in that time they sent it from the uk to poland, "fixed" it and gave it back. However I think i did recieve an entirely different device as my broken device had its IMEI number on the sim tray and a few scratches and grooves in the plastic (pixel 4a with no case) and the one they sent me back had no IMEI number In the sim card tray and also no scratches and as a bonus the battery life was way better than my, at this point 18 month old phone. Overall a great experience.

@bapoTV

11 ай бұрын

​@@snoopifferdid they transfer all your data/system settings though?

@robmalcolm8042

11 ай бұрын

@@Carcosahead if only they had phones that last a while and don’t crack easily lol

9:14 not "call mum" on his to-do list in the bg 💀

When he broke those flagship phones, i literally got pain in my kidneys😂😂

Apple’s repair system seems to fall under the phrase: “In order to maintain the quality and efficiency of our process, we are unable to lower our price.”

@mbizozo6271

11 ай бұрын

Yuhp.

@KeenVanguard

11 ай бұрын

It’s the way to get people to get apple care. $29 crack screen and it can be done in store. They have a monthly option or a 2yr plan. Samsung has the same thing but the terrible service won’t.

@Bean_guy2

11 ай бұрын

AppleCare+ is really good though

@Stix_Zidinia

11 ай бұрын

Good. Apple is the only company where you pay for what you get - quality. Big difference from Samsung - who uses literal hot glue to secure components in their flagship phone to cut costs. You would never, ever - see that in any apple device.

@chilly1661

11 ай бұрын

@@Stix_Zidinia interesting

I think fans will have a field day if Arun ever forgets to rickroll us 😂😂

@MohamedHumaidh

11 ай бұрын

Yeah

@MSSMEG2005

11 ай бұрын

IM BETTER THAN MRWHOSETHEBOSS

@unboxit14may

11 ай бұрын

😂

@danubking_vietnam4627

11 ай бұрын

@@MSSMEG2005 the only thing you are better at is recieving this ratio and counting calories per day

@boneszy

11 ай бұрын

@@danubking_vietnam4627ratio card declined

We want more videos like this!!! This matters.

this is such a quality content I'd appreciate so much

Please do this with other brands! It would be interesting to see the different customer service experience.

@avieshek

11 ай бұрын

Oppo-Vivo… Xiaomi~

@ddjoshua

11 ай бұрын

Yes pls

@WillRhan

10 ай бұрын

He did years ago but he didn't send any phone in that one.

@riot9179

10 ай бұрын

Pretty sure that Samsung & Google is the best you can get in the Android market. Pretty sure that most of chinese smartphones like Xiaomi, Oppo and others would take AT LEAST 1 month, but it is likely that it will take even 2/3 months.

@City1Tiger

9 ай бұрын

@@riot9179 nah oppo wont even respond at all to my emails

7:13 bros really wearing a nothing t-shirt and using an iphone to text samsung 💀

@finn27

9 ай бұрын

Officially stopped Phone War ☠️

@Culereterno1899

2 ай бұрын

He has all those companies Flagships they won't do shit rather than staring lol 😂

For clarifcation: Apple devices are sent to a Warehouse in Leicester and typically repaired the day they are received as they have a day to day turn around. The only time it takes longer is if they have to requote you for additional damage. It's very fast-paced considering the 100's of devices that get sent everyday

"put the box in the bag.." doesn't sound too difficult.

I don't think in the history of KZread theres been a youtuber that pumps out such thought out and high quality content like this on such a regular basis. Insane and I'm a huge fan!

@MSSMEG2005

11 ай бұрын

IM BETTER THAN MRWHOSETHEBOSS

@Iminsaneforcookies

11 ай бұрын

​@@MSSMEG2005 man shut yo goofy ahh

@KobrokoHere

11 ай бұрын

And you can please get off this platform

@messi_is_the_goat_0

11 ай бұрын

@@MSSMEG2005 no you arent

@prafullrahangdale6660

11 ай бұрын

​@@MSSMEG2005 😂

Interesting video. Should have had the 'corner shop' option included so a direct comparison could be made with their repair quality versus the big guys.

@gioprox5207

10 ай бұрын

The quality of the repair itself will be the same. The experience, however, will be much simpler and faster as you are handing over the phone physically. If you hand over the phone to apple and Samsung physically (which you should always do tbh) both repairs will be pretty fast and probably cheaper than the repairs shown in this video

@saf1729

10 ай бұрын

@@gioprox5207not really, a lot of them use crappy aftermarket displays, so the quality can be a downgrade from the original ones.

@Fluggerblah

9 ай бұрын

@@saf1729not to mention how using third party repairs usually voids the warranty

@QwoaX

9 ай бұрын

​@@saf1729 I don't think Apple even allows aftermarket replacements of anything. iOS nowadays comes with pre-installed ransomware bricking the device if you install non-Apple components. You can't even use original replacements from other Apple products because they serialized everything and they are harrassing you with annoying pop-ups if they detect any serial number that doesn't belong to that device.

@MartinWasTaken

8 ай бұрын

@@QwoaXYou can use some after market components bot not all of them, you can use an aftermarket LCD but it won't have the full function.

That is a lovely massaging lounge chair you have. The cat seems very satisfied

unexpected and nice ending lol

2:59 When the woman said DPD,I just kept thinking of Dwarf Police Department 😂😂

@ayanbossyt7536

11 ай бұрын

What the heck is dwarf police department 🤣🤣🤣😭

@Tek4uOfficial

11 ай бұрын

@@ayanbossyt7536 fbi 💀

@Eliteplayer-roblox

3 ай бұрын

Yeah it's a series from a KZreadr the DPD series

This is the reason why I always go to the repair shops/service centers personally to deposit and collect the phone. Much easier to explain the problem, and much, much quicker repair times (Sometimes they just ask you to wait and repair your phone and give it back to you within 30 minutes). I have dealt with Samsung, Mi, and Micromax, for cracked screens, busted camera, etc. and as long as you physically go to their service centers, you are golden.

@Azx12345

11 ай бұрын

Exactly going there physically makes it way more easier then just calling the service center

@ahmedhamdan2009

11 ай бұрын

I couldn't agree more 👍🏻

@etmtndc

11 ай бұрын

That's only an option if there's one near where you live.

@Girvo747

11 ай бұрын

Samsung doesn’t have a service centre where I am, and Apple does sadly :(

@wazzoworange

11 ай бұрын

My nearest repair centre is a 2 hour drive away so not practicle to visit. I recently had to send my Samsung device in for repair and it took 7 days all in from first contacting them to getting the phone back so not too bad.

Opening the Samsung chat support page on an Iphone is just brilliant.

The Samsung lady sounds like “your Bluetooth device is ready to pair, Your Bluetooth device is paired successfully”

You've got more patience than I would have had with Samsung.

@Electrodexify

11 ай бұрын

I've dealt with Samsung many times and they do not take this long, Arun is an Apple fanboy and it's obvious at how he presents every small little thing in Apples favor

@Gary0557

11 ай бұрын

@@Electrodexify yes but that just suggests you're a Samsing knight. Being a fan boy of any brand is dumb.😂

@tenzaemtade6146

11 ай бұрын

@@Gary0557 probably because it's not his daily driver

@BorisMakingTea

11 ай бұрын

​@@ElectrodexifyI've had good and bad service. Had a watch break and I had it collected and returned in 6 days. I think it was mainly because they have British call centres. With my TV it was a whole different game. They were in the Philadelphians for the call centres and it was hard to actually get the point over. And that was a lengthy process. But I guess it alwasy goes back to... It depends on who you speak to.

@jen-EL

11 ай бұрын

⁠@@Electrodexify it’s clear the video went woosh with you. Arun’s case with Samsung might have just been a one off scenario. Your case might just be an exception. How you went to “Oh Arun is picking favourites because he somehow magically messed with them to make them take 29 days” kinda whooshed past me…

A lot of heavy breathing happening 2:50 😂😂😂

@lonely_7891

11 ай бұрын

2:49

If you walk into apple store they’ll do it in a couple hours and if you pay a little more they’ll straight swap it for a refurbished new piece

Many many thanks, brother!

8:00 Cloth: NOTHING Phone: Apple Calling: SAMSUNG But I can't believe that Samsung haven't improved a bit even after his old video about customer service form 2 years ago......

@shishir8076

11 ай бұрын

Me : Watching on Nokia

4:30 that wallpaper is AMAZING

Bro is calling Samsung Service Center with a iPhone, wearing Nothing's Tee🤣

Amazing battle, but I suggest to try to make water test for both phone after the repaired 😊

This brought back memories of when my Samsung TV needed repairing. Sad to say I had an even worse time, taking months before the repair was carried out. Just a bad experience all together with Samsung support

@ardayaylaci

11 ай бұрын

When our tv broke they fixed it after we gave the tv in 1.5 days,less than 48 hours. guess it differs country to country

@hnpagan3112

11 ай бұрын

Happened to me my TV broke make the call Saturday, on Monday it was a Samsung guy at home to check on the TV the TV wasn't repairable and two weeks later they send me the full price of what I paid for the TV and every two days I have a call from Samsung just to let me now they were working in my transaction. I'm from Puerto Rico 🇵🇷

@ljeans531

11 ай бұрын

Here's where the pros and cons are. If you pay for samsung care then you can go to almost any repair shop and have it done for free that day. Apple doesn't even have that. But Samsung repair shops also do it WITHOUT Samsung care in about 2 days for the same price as sending it in.

@ardayaylaci

11 ай бұрын

@@ljeans531 we picked up the tv gone to the certified samsung repair shop and gave the tv next day they called and gave the tv back they did it for a really good cheap price im from turkey also its always better to give the product you bought face to face its much better when you have a repair shop personal to call

@abzinhoo

11 ай бұрын

Aj

0:28 who's gonna service me the best💀😂

@ILoveMathAndCats

10 ай бұрын

Me

My favorite Mr whosetheboss video

Amazing 😂 feels like I'm watching stand up comedy while listening to Samsung customer care 😂😂😂

3:17 THAT'S WHAT HE SAID!!!!!!!

@cheese-nipples-1728

11 ай бұрын

What*

Samsung also have an option where they send a engineer out to you with the parts and repair it anywhere - I had a phone collected and fixed outside my workplace during my lunch break. I'm surprised this was not mentioned in this video.

@mrkindxxx5192

11 ай бұрын

Because he is a payed apple funboy

@WalterYeti

11 ай бұрын

Samsung Mobile Repair. This is how you should do a Samsung repair.... Mobile service is way faster, more convenient and absolutely no issues

@ntcong

11 ай бұрын

Or you can go directly to a Samsung support center and get it done in 15 minutes.

@notlxrd2

11 ай бұрын

@@mrkindxxx5192 Apple isnt paying anyone goofball

@roteschwert

11 ай бұрын

@@mrkindxxx5192 It isn't his fault Samsung's customer support is shite

Samsung provides customer service? That’s news to me.

Great video - as usual! Thanks

I think you should also test their seal. After this kind of repair, in the brand service center, they should maintain their IP68 certification.

@ramanshwadhwa4366

11 ай бұрын

Happened with me, my phone was repaired for a manufacturing defect it was for free and they didn’t seal it properly and water went in and the phone got destroyed new iphone 14 pro 256 gb gone. Service centre denied their responsibility and I have stopped using apple since.

@oopdigdigfig9786

11 ай бұрын

Neither company covers water damage in their warranty as far as I know. You'd be best to avoid getting your phone wet if possible. Also there are apps that use the barometer inside your phone to check if it's still water resistant

@SToXC_.

11 ай бұрын

it is 100% written somewhere the ip68 rating is forever compromised when phone breaks and u get repair

@treezz1039

11 ай бұрын

​@@ramanshwadhwa4366 now you have used both brands, which do you think is best

@CThienV

11 ай бұрын

Happened to me too with a SamsungCare swapped device.

Nice topic

You need to do this multiple times to make this a real comparison.

I think the most familiar service type for Korean Galaxy users is to visit the Samsung Service Center and get it repaired. The reason is that the repair is usually completed within an hour except for the waiting time, and if you return the broken display to Samsung, the repair cost will be lower.(It costs about $185 to return the S23 Ultra display, but it costs about $62 to sign up for Samsung Care Plus.) So it was a big shot for me to get my phone repaired and wait for almost a week to a month to fix it.

@Harris022

3 ай бұрын

This seems to be a Korean only service. Here in Germany we have Samsung service centers but the dont repair anything on the same day, you have to turn in your phone and it will still be sent to a repair shop which takes at least 7 days.

@jankrnac3535

3 ай бұрын

In Slovakia I can get it into shop where I buyed it or go into Samsung shop where they can look on it and send on repair. Maybe in Bratislava is some Samsung center because there is a one of Samsung development centers but in central Slovakia I know only about stores. And it is still much better option that send it in box somewhere.

@hid4

2 ай бұрын

​@Harris022 it's also like that in Indonesia. I've done that, less than an hour excluding the trip, and no queue

@johantriadi7113

2 ай бұрын

Yeah in indonesia we just bring it to service center as soon as possible. Then they gonna be fix it for you.

@triplexdengine

2 ай бұрын

In Ukraine we have this 1-hour feature as well as Care program for your first out-of-warranty case screen repair

6:20 The cat want some message on the massage chair😂

@SketchyParakeet

11 ай бұрын

The cats name is milo

The samsung repair center was a one time thing that i ever heard my experience was very great in 2 business days back!

This exact thing happened to my wife. I mean exact! Phone returned unrepaired, after we didn't respond to the phone call she didn't receive!

One thing I'm surprised isn't taken advantage of here is that you can just iMessage Apple. When I had the Airpod Pro hissing problem, I just reached out via iMessage, ran through the troubleshooting, and they sent me a box for my Airpod Pros to look at them. No need to stay on the phone or go through an auto-attendant first. That's what makes Apple's repair process great to me.

I'm a pixel user in Australia and I was really impressed by the customer service I received recently. I was having troubles with charging my device. They agreed to send me a replacement just from a chat within settings. I literally had the new phone before I could send in the old one lol. It's refurbished but nearly brand new. Definitely love the Google pixel customer experience!

@DotSulee

11 ай бұрын

same

@FaizanKhan-ds4id

11 ай бұрын

That's coz charge port in pixels are attached to the motherboard and hence cannot be repaired. Replacement is the only option apart from the soldering which is not recommended. 😊

@kylecastellino6402

11 ай бұрын

@@FaizanKhan-ds4id oh ok that's interesting. Tbh idc as long as I get good customer experience and an outcome with which I'm satisfied. I had to always hold my charger to charge it which implied that a connection was loose in my phone. Was lucky but yeah. Thanks for the info tho!

@g33k_Tech

11 ай бұрын

il buy google one day

@kylecastellino6402

11 ай бұрын

@@g33k_Tech definitely worth it! However I'd recommend to go for the regular ones and skip the pro lineup. They're not worth the extra $300 😅

"Half the price of the phone"@1:45 got me 🤣🤣🤣😂😂

You can take your iPhone to an apple store and you’d have a chance for it to be repaired for free in a day

5:30 I lost it when he said ''Sometimes I wish I hadn't" 😂😂😂

6:18 and the cat is having massage 😂❤️❤️✨

Hey , I love to watch your videos, though they are lengthy, they are not boring at all. I would like to what software is being used to edit this video ? Is it FCPX or some other ?

6:00 I love how the cat is just sitting in the massage chair

@Culereterno1899

2 ай бұрын

5000$ massage chair foe simba 😂

More service support videos !! We need creators doing this full time 😁

@internet_userr

11 ай бұрын

Plz subtitles

@aidanbrennan7389

11 ай бұрын

Totally agree.

It would be interesting to do an in-store version of this. I agree that Samsung call centers are a nightmare, but have been pleasantly surprised by their 'experience centers'. Had a cracked hinge on my Fold 4 which i took in for repair and it was back with me 2 days later - repaired in store.

@lllivZ

10 ай бұрын

My fold 4 take 1 week to book a repair and another 1 week to repair in London. What a nightmare . And they also want to replace my battery but only my screen is cracked

@SuckishGaming

9 ай бұрын

My in store experience with Apple was great. They can offer a loaner phone of older generation while you’re phone is being repaired

@octoslut

9 ай бұрын

bra how u cracking a fold lol isn't it a expensive phone?? you should baby it

@dylanevans5644

9 ай бұрын

@@octoslut Eh it's not that expensive. With trade in and release deals it was about 500quid with 100quid voucher for the Samsung store. But honestly that's irrelevant. Either I put a case on it so fat and rugged i hate using it or I accept that I'm gonna break it from time to time. Idk about you but things get dropped, doesn't matter how much I baby them.

@octoslut

9 ай бұрын

@@dylanevans5644 bud i am in canada, our dollar is worthless.

The cat chilling in the massage chair 6:03

In the UAE I've had three Samsung screen repairs, all done via Samsung care. All three times I went to a Samsung store and got my phones back within 2-3 hours. For Apple had to get a repair done once and went into the Apple Store and after less than a week got a replacement phone. So far here both have done well for me.

@shaoors

11 ай бұрын

Bro use a screen guard already

@Shibu_069

11 ай бұрын

@@shaoors and a Phone Case too, just in… *case*

@bataitez6983

11 ай бұрын

@@Shibu_069 love that

@mohannadalchalabi4173

11 ай бұрын

@@Shibu_069 yup always take care of my phones. Can't help it if a heavy object hits or falls on to it accidentally. One out of those four.... Others were screen faults

@mohannadalchalabi4173

11 ай бұрын

@@1finalfailure yup both do quick services here at least from my experiences

The cat chillin on the massive massage(?) chair in the back is brilliant 6:05

@3ksubswith0vidschallenge

11 ай бұрын

😂 top g cat

@5ksubswith0vidschallenge

11 ай бұрын

Read my name 😂

@5ksubswith0vidschallenge

11 ай бұрын

Amazing vid Arun ❤

@cartoonchannel7626

11 ай бұрын

Hi patterz

Paying double for the repair is worth the ease of getting the iPhone fixed.

Couldn’t wait for part 2 on TikTok

6:03 CAT IN A CHAIR

@No1Adventures

11 ай бұрын

I saw that too

Please do more of this, other companies and issues as well. Would be super helpful and I don't see it covered often!

@EPlTETS

2 ай бұрын

Are you willing to sponsor it?

The service center Samsung works with reminds me of a company that does most repairs they do in the Netherlands. It takes long and they often do it bad, so you have to keep resending it a couple of times....

These are my favorite videos type.

I've had broken phones from both companies. There are "authorized service centers" that I've used for them a couple times with 0 issues. With Apple I've set an appointment, walked in, and it was taken care of promptly. Apples service is second to none with the issues I've had. It certainly will vary but the fact that Apple has stores that I can go to make it a little easier.

@annabananaSplitz1

11 ай бұрын

that doesn't work in developing countries tho and that's why i'll never buy an apple. at least samsung has service centers in the Caribbean but where's apple? i had an apple account many moons ago for itunes and then i stopped using it. wanted to deactivate the account and it was a headache bcuz i dont have an apple device and was locked out of same account. it's ludicrous

@wild4130

11 ай бұрын

@@annabananaSplitz1 didn’t ask

@AFTERSHOCK-bh7hh

11 ай бұрын

Same. Destroyed my iPhone, tried to get it fixed through T-Mobile to no avail, then walked into the Apple store and got a brand new one within 30 minutes. I did pay $100 because I had insurance but it was a 13 Pro Max so that's not bad.

@StaceChristopher

11 ай бұрын

In Australian the apple service is perfection

@genericgarbagegamingchanne9466

11 ай бұрын

@@wild4130 what’s your problem kid.

I’ve had a similar positive experience using Apple’s repair service under warranty. Very smooth process. I took my device to an Apple Store and got it shipped back to me about three days later. Good customer service speaks volumes!

@magneticphieu

9 ай бұрын

How much did you pay to get that?

@mikldude9376

8 ай бұрын

Who cares , id rather pay extra and get my device back quick smart without rooting around , a month to have your phone repaired is unacceptable no matter how cheap the repair is . @@magneticphieu

@hey_aurie

7 ай бұрын

Except you probably had to pay half the price of your phone for it 🥰

@jumbomuffin1316

5 ай бұрын

@@hey_auriedoesn’t matter if you work… people who own Apple products work

@developingNerd

4 ай бұрын

@@hey_aurieat least the user was not without his phone for 30 DAYS. Maybe apple services are absolutely expensive, but they provide you that butter smooth customer service. You can pay for apple care+ which is actually a cheaper alternative and apple will repair your phone at dirt cheap prices

I’m only 1:30 in and Apple has won because you have the option to go to an OEM store for repair.

i cant believe that I'm watching a mrwhosetheboss vid and then TWO Mrwhosetheboss advertisements come up about Opera GX 😆

I learned a little bit about phone repair at an old job that refurbished iphones and other smart devices and what I've learned is that they've basically built a lot of technology into the screen. A lot more than used to be there. So replacing the screen is much more difficult than it used to be. Also the screen part is tied to the motherboard part on newer iPhones, in such a way that if for example you swapped the screen on two iphones, neither screen will work as it's not attached to ITS screen. Basically this is to prevent third party manufacturers from being able to make new screens for iphones. Let me tell you, it made repairs SUPER DIFFICULT, as a third party company.

I have to say that I had a very good experience with the Samsung service. A few years ago my screen broke in a fall. So I went to the Samsung website and described my damage there in no time. In the end I could choose whether I wanted to send it to Samsung or have the "Samsung Repair Bus" come for 15€ more. For this small surcharge I decided to use the Samsung Repair Bus. He was there the next day, took my smartphone and repaired it in the Samsung Repair Bus within an hour. After an hour I had my smartphone back with a new display and even got a battery replacement free of charge.

@stevenlewis149

11 ай бұрын

Great video - I've recently had to get my fold 4 inner screen replaced/repaired but I took it to the Samsung Experience store rather than do the mail-in. It was back with me in about 5 days, again with new batteries so it was pretty good!

@ablet85

11 ай бұрын

Really depends who you get. In Australia I had an issue with first gen AirPod pros. Took it in and the tech said these have been known to have a similar issue, I won’t even test them and handed a new pair whilst the first were outside warranty.

@lol007

11 ай бұрын

I fixed my Samsung though 3rd party insurance but directly with Samsung service with shipping out and delivery back in only 4 days and it was during covid with the fold. It costed me with insurance 40Euro. Very pleased.

@SirBrucie

11 ай бұрын

Same, they offered me a ultra for just $300 because last time I bundled galaxy watch work s22+. Very gud yah?

@VividReads

11 ай бұрын

It probably depends on what country you are in and what services they offer. I’m in the UK like Arun and the time it took him to get his phone back doesn’t bode well.

The cat on the high end massage chair killed me 😅

You get what you pay for 🤣

What if Apple and Samsung create a phone together? They should call it, "SAMPLE"

@Culereterno1899

2 ай бұрын

Never happening cuz we all know APPLE 🍎😂

@SuvamJalui

Ай бұрын

😂😂

Samsung had me fooled for a second there at first, but there's a reason Apple is so dominant

@hml25

9 ай бұрын

Apple is actually not that dominant i mean yeah it is in america but if you compare it to the rest of the world samsung is the one dominating and as a company they have a lot of other product wich could explain why they make more plus the fact that apples phone screen are made by samsung

@aoh4905

8 ай бұрын

Apple is not as dominant as you think lol.. probably #4 or #5 in sales globally now.

@FRAMEDSKATEKREW69

8 ай бұрын

@@aoh4905 and do you know why? because brands selling crappy cheap phones can make more sales.

@ainajoe5874

8 ай бұрын

​@@hml25😂

In the USA right now every mail in repair is on hold until October 2nd. And you can go to Samsung approved repair centers and they are out of stock of screens, or one Samsung approved shop literally ask me for my unlock PIN….. that I will never shared with anyone. I put the phone in maintenance mode and the repair center said that they don’t repair phones in maintenance mode. So I’m waiting until October 2nd to to it via mail. A nightmare at the moment.

Thank you so much I have made my decision as far as a repair company goes I will not be going to samsung.😊😊

Thank you arun for sacrificeing ur phones for us

@thegamingbrothers-575ghn

11 ай бұрын

Yes

The big battle is on with Vision Pro and the smarter product *Amazons AMZT66* who you gonna side with?

@Anankin12

11 ай бұрын

Scam

@Kyurem_originale_Form

11 ай бұрын

Scam and fake likes. Don't look it up

The Robot showed up like ASAP like John Cena and said "have you heard of BIXBY"😂😂😂😂

Absolute classic. Definitely recommend to any new comers

I went to the Samsung service centre personally and they repaired my S21 broken display within an hour... So its always better to visit personally rather than shipping...

@drixxer

11 ай бұрын

Yeah i did the same with my s22+ got it done within a couple hours

@pulaktrivedi9743

11 ай бұрын

My A52s took 2 days because the display wasn't available back then, otherwise they said it was on the spot repairable...

@alex_ob1

11 ай бұрын

Do they pressure test after, to check the waterproofing?

@jarekmazurek2401

11 ай бұрын

I've had the same experience with my broken s6 edge. Phone was repaired the same day.

@keegieweegs6587

11 ай бұрын

@@alex_ob1 yeah all Samsung authorized service centres use the same press pads that samsung uses to seal their phones to give it back whatever water resistance rating it had previously

I think you should make one where you go into the service centre as 99% of people go physically into the centre instead of like calling up apple or Samsung online , and thats also probably why both of their sites aren't optimised for that

@benpaulik2327

11 ай бұрын

TBH, if they saw him with a camera, they would make sure to do their best, even if that's not what they would do for a normal customer.

@asdf3568

11 ай бұрын

99% of people living in a large city

@cantingvenus2

11 ай бұрын

​@Ben Paulík there exist certain hidden cameras like a shirt button camera but idk What the quality might be

@Dont_Read_My_Picture

11 ай бұрын

Don't read my name.!!

@greylawson6352

11 ай бұрын

If only there a Samsung store existed lol, Apple is basically the only ones providing in store 1st party support

That's why I love Apple. Yes, more expensive... but try getting your iPhone replaced under AppleCare when you're across the globe - it's a brilliantly seamless experience! I had my phone break in Japan and they recognized my phone was a North American version so they replaced it with that version instead of the Japanese version (which requires a loud flash sound to come on when you take photos to deter voyeur shots). Worth the cost imo.

@__keys

2 ай бұрын

Random repair shops will do it cheaper and just as well if not better

@-_--th8vp

2 ай бұрын

I highly, highly doubt it will be “just as well” let alone even better.

@Culereterno1899

2 ай бұрын

​@@__keys Ah yes normal repair shops does it better than literal experts with the expertise of that specific phone Lmao 🤣

@ballonhoho6363

Ай бұрын

​@@Culereterno1899trust me a normal repair shop could fix your iPhone some even faster than apple does 😂😂😂

@Culereterno1899

Ай бұрын

@@ballonhoho6363 I trust apple more they won't FUCK up and they wouldn't fuck with my phone

10:11 , wait why would anyone send their phone for repairs send it with their SIM card. lol.

@user-px8fx2fj5n

3 ай бұрын

eSIM?

@zack22457

2 ай бұрын

Here in the UK, we still use SIM cards

@zack22457

2 ай бұрын

We anit have eSIM yet..

I’m an  user and I can’t say loud enough how good their support is!!! Even during the weekend!!!!

@father0f4ll

11 ай бұрын

@OsamaBinLaden 

@eulehund99

11 ай бұрын

​@OsamaBinLaden it's part of the keyboard on iOS. Edit: seems wrong, sry guys.

@Abel_DG

11 ай бұрын

@@eulehund99no, it isn’t, it’s alt+shift+K

@bpcgos

11 ай бұрын

@@eulehund99 It didnt appear on my Windows PC as Apple logo, just a box with scrambled letter inside...lol

@iiexpertii2708

11 ай бұрын

apple support has failed me every time