Almost 12 months ago we first posted our unbiased, honest and genuine owners review - which many of you loved. A lot has happened since then, lots of friendships formed and over 50 videos dedicated to helping everyone understand more about the car. I may have been invited to the Audi influencer event, but I have remained true to myself throughout and I won't let that ever influence my honesty around the car and the company. (Unlike many other reviews out there - I am not paid by Audi to produce these videos which allow me to state how I honestly feel). I hope you guys appreciate this as it was probably a lot easier for me to remain silent, and enjoy being invited to future events. However, that's not why I started the channel. I started it to help others out and hope this has been a useful insight. Hope you stick around. Auzzam 👍🏽

@davidseamons2867

2 жыл бұрын

Wow. Thank you for all your videos on your experiences. We have, perhaps foolishly, just ordered a Vorsprung S3 from a main dealer. Will let you know how we get on.

@CRD90

2 жыл бұрын

@@davidseamons2867 thanks buddy!

Despite the 9 month wait and getting my Edition 1 delivered in Aug 2021, I can say that my in-car experience has been largely flawless when considering the issues you've covered here. Other than an issue registering with myaudi which took a couple of months to resolve, the MMI has never rebooted and I've not seen the SOS light on the dash. Now, there was a warning light that appeared briefly which was apparently due to the fuel lid not being screwed on properly (questionable) but after a few re-dos it disappeared. Auzzam, thanks a mil for all your insightul A3 videos over the last year, couldn't have made this choice without you. Sorry you had to eventually selll the car but will definitely continue to follow and support your channel.

@CRD90

2 жыл бұрын

Thanks bro - really appreciate it! I'm glad there are positive experiences of the car showing up in here as I do still believe it's a great car. I just wish Audi would be more transparent with what's causing the issues and when they would fix it. I'm starting to think if they are geography dependent, owners in London seem to have it worse. I literally asked a stranger in the car park of Aldi, if they had any issues with there car and they said yep reboots and random warning lights. 🤔 Where abouts are you based out of interest?

@garfunkle87

2 жыл бұрын

@@CRD90 I must say I'm starting to count myself lucky, or perhaps I just haven't given the car enough runtime yet (600miles in). I live just outside of London but purchased the car from the Grimsby dealership. Maybe you're right, but having said that, don't they all come from the same factory in Mexico lol

@CRD90

2 жыл бұрын

@@garfunkle87 lol yeah although I thought they were built in Germany? What I meant by London being worse off was around the SOS warning lights and mmi reboots. My actual car was from near Lincolnshire lol but I am starting to think maybe there are signal issues in London? 🤷🏽‍♂️

Thanks for sharing your experience as well as your feelings. Too many bad luck with A3 and I think you were able to manage all in the best way possible. I am still planning to buy a new A3 in Turkey but I will wait for a while to ensure SOS, MMI and other possible issues get fully resolved. Looking forward to see your new car.

@CRD90

2 жыл бұрын

Hey Mustafa, thanks for watching and commenting bro. I would say it's worth seeing if there is a Turkish Audi group that you could maybe ask for their experience as well. The reason I say that is because I'm not 100% sure, but I get the issues are location dependent. For example when I go to particular roads it always happens and it's worse in London. That's why I'm thinking if anyone will get the issues as bad elsewhere?

I stumbled on this on my KZread home page and was interested to see what you had to say. I am not an Audi owner (last 3 cars BMW) but have owned many cars and put up with various issues in the past. Your story is very insightful and it’s certainly opened my eyes to the shocking customer services that seem quite common in the industry and the shoddy workmanship that exists. I myself am awaiting a significantly delayed new BMW M340i and will be paying much better attention when I eventually collect it and making sure that I get things resolved. At the end of this video I pressed subscribe as I am interested to see your future content.

@CRD90

2 жыл бұрын

Thanks Chris, appreciate the support bud. The m340i is a great car/engine combo - I'm sure it will be worth the wait. Out of interest how long have you currently been waiting? I know with the A3 model it's a 10+ month wait time now.

@chrispittock2099

2 жыл бұрын

Ordered it in August and was told there was a build slot with a November delivery (week 44) but this has slipped into.next year. A week ago was told anticipated build start is 14 Feb but on Friday it appears to be due to start around 03 January. Frustrating but more concerned that they will start removing options as time goes on.

Found this video, after watching the video showing all 3 trims together, which was fantastic & exactly what I was looking for. I was just about to order a new A3, first time ordering a brand new car & was already worried about any problems when ordering a new car. Always had Audi, mainly A5 & not really had any problems. This video has highlighted all things I'm already worried about & you shouldn't have that with a brand new car. This video was honest & has made me realise, that perhaps brand new is not for me after all. Thanks

@CRD90

Жыл бұрын

Glad it was helpful bud, well avoided 👍

Hey man great video! You articulated all the issues well. Always saddens and frustrates me to hear of the customer service issues...there is really no need for them. We shouldn't have to be so careful, recording everything, but unfortunately we are forced to. As for the tech issues, as you know I'm on my 2nd new A3 AY (the 1st been rejected) and this one still has the same SOS and MMI faults. Thanks to your workarounds they make the car usable. I am hoping for a permanent fix from Audi. But the experience has definately left me not trusting Audi's car electronics going forward.

@CRD90

2 жыл бұрын

Thanks Mark, I think posting it after a few weeks of selling allowed me to remove the frustration and focus on the facts as opposed to opinions and anger. You're spot on and another one who has had 2 in 12 months with the same issues. Hope you can let me know when they eventually do fix it 🙂

I’m just about to replace my second A3, and apart from a huge appetite for tyres, I’ve been very happy. Same with an earlier TT. My dealer service is good, but very very expensive even for small items like wiper blades. Your videos are food for thought. Great job!

@Niala8419

Жыл бұрын

I'm in a very similar position to yourself Colin. Out of curiosity are your tyres Dunlop Sport Maxx's? I got those on my car and they drive great but start to crack / split after only around 18 months.

@colinrenfrew48

Жыл бұрын

@@Niala8419 yes, but in my case, they wore out about 10k miles. Also, very very prone to punctures, even on the standard 18 inch wheels. Nonetheless, I do like the car. It’s economical, fast when you need it and comfortable over long trips. My tyres are now from Halfords. Better value!

@Niala8419

Жыл бұрын

@@colinrenfrew48 👍🏻

This is part of the issue with early adoption, there hasn't been enough time for issues to be ironed out. The service side from Audi is unacceptable, I just purchased an Ara blue s3 saloon from a dealer in Middlesborough and the service has been nothing short of exceptional at every step. People assume that because it's an Audi approved dealership they are going to be good, but oftentimes the private dealerships treat their customers better because they rely on reputation, instead of the Audi name. Good luck with your next car, and the channel, too.

@CRD90

2 жыл бұрын

Thanks bud, this is exactly why I wanted comments like this on the video. It really is hit and miss, but it's good to call out the dealers doing a good job. You're right Audi need to think long and hard over who they let represent their brand. 👍🏽

I bought my new A3 almost 6 months ago in Turkey. Some minor issues have occurred but the software update fixed these issues. I still love my new Audi. In my opinion, this brand is different from others comparing to quality and vision. Audi services in my local are very responsible and polite to customers

@mustafaunal8740

2 жыл бұрын

So does that mean your SOS call and MMI active and working properly?

@washburnxb100ify

2 жыл бұрын

@@mustafaunal8740 MMI is working properly after software updates. SOS problem is still happening but it doesn't appear as often as before.

Great video. Our account manager from one of the fleet leasing companies we use, and whose A3 has the same problem, even told me to watch your channel for the "Guest" fix. Even though I already knew about it. My colleagues car's lease company said to take it to Audi. Lol. Seems the Audi experience is very dependent on the quality of the dealership. Unluckily for me, all SE London are owned by the same company and are understaffed for receptionists, service advisors and mechanics. No call back option on the phone number and the only people that pick up are the sales team (choose that option if you can't get through). Software fix did not fix my MMI and SOS. Still waiting for written acknowledgement that there is no software fix. 3 reminders, 3 promises and 2 months later. So a combination of a technical issue, covid staffing shortage and training, overbusy staff which leads to over promising and under delivering. At this stage care for the customer is nill. My first Audi experience, maybe my last. Not sure yet but all my facebook contacts and alsi colleagues know about my car's issues so 500+ less customers already.

@CRD90

2 жыл бұрын

Thanks Nik! I think your comment perfectly sums up the different approach and the fact it feels us owners are all the ones trying to figure out the issues :) Totally understand where you're coming from in regards to the lack of training/staff shortgages. I did not realise just how much the UK technicians rely on Germany to provide them with any form of troubleshooting. Audi UK were good for telling me there was no planned fix date if you're struggling to get it in writing or you can use the screenshot I posted in the video. 👍🏽

Sorry to hear this, Auzzam. Your response to the issues sounds very much how I would react and feel to the issues. Given the comments etc it feels a bit like luck if you get a car without problems. I did mention in another post on one of your videos that the issues could be related to the car being at the start of a significant new version. Well I hope so! If I had the money I'd go for a Lexus. But they are crazy money 😂. Cheers.

Super video clip buddy, the scratch-gate saga would have really wound me up. In a way I'm glad I didn't go for a new version A3 during lockdown. We discussed this and remember I got the last build of old Audi (69 plate), which has cockpit dash view but not the new touch screen fittings. Car is a dream, but when I replace this one I might end up with the new body shape maybe, but will be so vigilant and picky with the dealer, so thanks for the heads up. As for the future and your content, Im hanging in here with you, your a true petrol head Auzzam, maybe just not an Audi head any more tho !

@CRD90

2 жыл бұрын

Thanks buddy! Appreciate the support and hope you enjoy more of whats to come... Once we find some petrol in the UK that is 🤣

Good on you for standing your ground mate👍🏻

@CRD90

2 жыл бұрын

Thanks buddy 👍🏽

I have just ordered mine from Greece... Sportback S-Line version. It's gonna take like ~ 6-8 months to arrive, due to manufacturing / chip issues, but i love the look of the car. Having watched all your previous videos and now this... god i'm kinda worried about my order :| But anyway, i'm still looking forward to see the video. Really appreciate the constant updates and review on this car, thank you !

@CRD90

2 жыл бұрын

Thanks bro I would love to say I'm sure it will get better, but I said that 12 months ago too Lol. Hope to speak with you later today 👍🏽

@stephenlyew8002

2 жыл бұрын

@@CRD90 yes 100% totally agree @CRD I understand all new model cars suffer issue because it doesn't matter how well they test them us as the consumer are the ultimate tester and that's when manufacture start to iron the faults and niggles out or at least find a solution to the faults on them cars. The second so called batch should have all them faults ironed out but from what @CRD said Audi are doing nothing about it and thats not what you'd thing a premium brand would do. For me am now in pickle as my Aclass goes back March and I currently have £5,500 worth of equity and struggling to find something I can just have straight away. When I was ordering my Edition1 I asked about the electric seat issue his reply if they don't have the components for certain parts of the car they will just fit manual that should of set the alarm bells!

Thanks for this information I was seriously considering buying one but now Im not so sure!

@CRD90

2 жыл бұрын

Glad it's helped bud, for what it's worth it still seems like the same customer treatment is happening today

New observation. If I stop my car and turn off the ignition in a poor signal area and start it up, even in guest mode, it completely looses the plot and even though i may drive into a normal signal area it cannot find a signal. Sat Nav has no idea where I am. I have to turn the car off, open and shut the doors, lock the car and start it up again for it to find a signal and work on guest mode. Somehow that resets the system. Your guest mode advice has saved my sanity! W Other than this MMI issue and useless Audi service I really like my A3. If it was my own car, and not a company car, I would have returned it months ago.

Well, I've finally picked up my 2nd new one, and so far so good! There was some marks on the dash upon picking it up, but the dealer managed to buff them out there and then. Apart from that, it looks amazing, and I'm sure it looks darker and meaner than my first one. Not only that, but it also has wireless android auto now 😍😍 So for any one waiting for theirs, there is still hope everything will be ok Lead times are ridiculous now though. My dealer is up to April 2022 now

@CRD90

2 жыл бұрын

Great stuff bud, glad it's got android auto wireless 👍🏽 wonder if there are any other 2022 quirks included

@stevenhouston1929

2 жыл бұрын

@@CRD90 time will certainly tell! Hopefully all the issues have been resolved for any new builds and hopefully they'll start actually helping existing owners out because it's been far from good enough from them since the launch of it 🤞

Sadly its a sad fact that most , not all dealerships now ( whatever make) are no more than box shifters. Ive recently had an horrendous experience with Hyundai with the wifes car. Myself i came away from mazda due to extremly poor aftersales not to mention their attitude. So its not just an Audi issue. I too am letting my A3 Vorsprung go in March for a new Q4. Ive been reasonably happy with A3, havent experienced anywhere near the problems ive read on here. Got a good trade in on my A3 when i placed the order for the Q4. Good buying experience , i was asked to leave a review by the dealer. I told them, when ive had the car for a month i will consider leaving a review. I also added if the Q4 isnt 100% right and i mean 100% on delivery. I will return home in my A3. Thanks for your work on the A3. All the best on your next car.

@CRD90

2 жыл бұрын

Thanks Neil! I drove the q4 recently at the Audi event, a nice car demonstrating the future of where motoring is going. What colour have you gone for? The one we drove was a nice dark purple

@neil7675

2 жыл бұрын

@@CRD90 ordered the black edition sportback. Color choice a bit limited on this particular model so went for mythos black.

Stumbled across this video via your Audi A3 2019 vs 2020 and shocking customer service from Audi. I knew they were bad but didn't realise how they could lie so much even after admitting issues in black and white and then backtracking. Truly awful service, I'm surprised you didn't contact Trading Standards. I bought my 2017 Audi S3 knowing from the start once I left the dealer, I never want to go back there. Love the car, hate the dealer customer service.

Learnt a lot from this video 👍

@CRD90

2 жыл бұрын

Thanks bro, glad it helped 👍🏽

Another interesting video. 👌🏾 But gosh the nightmares you've had to go through man...! Thanks for sharing this mate! My A3 sport trim took nearly 9 months and I've literally got it last month. Suprise suprise I'm also experiencing that MMI reboot and that emergency call failure message quite frequently now. It's unbelievable how they aren't sending an over the air update to fix those particular issues. The car is actually a lease from work. Where do you suggest I should go to first? Local dealer? It's really annoying because the car system will reboot and stop navigation guidance.

@CRD90

2 жыл бұрын

Thanks Hugo, gutted to read you're having problems too especially after waiting so long! I think if we're talking rejection etc then it will be with the lease company as that's who the contract will technically lie with. So you'll have to tell them the car has had issues since day one and Audi cannot fix it, what can they do help.

@hugo44bnd

2 жыл бұрын

@@CRD90 Thanks for your reply. I'll get in touch with them and update on this thread as soon as I hear from them. Thanks again

So I have all the MMI problems and SOS problem. Is there nothing that can be done to put pressure on Audi? I own my car, not lease or Company car. How do I sell a faulty car?

@CRD90

2 жыл бұрын

Same situation as us, that's why we decided to sell it bud. Audi are useless - we paid £32k of hard earned cash for an absolute poor experience. Try we buy any car? You'll be surprised what they offer and check

Looking forward to this one

I’ve been lucky with my Edition 1. The garage where amazing. Gave me a full tank of diesel and extra oil. Only problems with the car are the doors you have to slam (which you had on your edition 1) and random electrical issues like the main screen turning itself off. Apart from that 😂 it’s been amazing.

@CRD90

2 жыл бұрын

Now that sounds a bit more like what I would expect from a dealer relationship! Does your screen turn off even when you're logged in as guest? - that fixes some of the reboot issues.

@zerocool5238

2 жыл бұрын

@@CRD90 yes it does. It usually comes back on after a minute though. Annoying more than anything. Also had a random problem of the mmi turning itself off every time I go through a toll booth 😂

I got also new audi Q3 2021 last year theres issue of dash noise that cant fix audidealership

As a follow up to my earlier comment, and highlighting that I was getting all the same issues that CRD has been reporting, after a month and a half of my nine month old A3 being off the road awaiting for parts to fix the above, I finally got my car back yesterday. Within five minutes it was telling me to “please take over the steering” ????, within 10 minutes it was randomly announcing that the car was not in lane, and by the time I got it home it was telling me there was a parking brake fault and to return it to the workshop. FFS

This video should be sent out to every UK Audi dealership

@CRD90

2 жыл бұрын

I'm sure the dislikes would shoot up lol 🤣

@coops111s

2 жыл бұрын

I agree totally, wtf are Audi Uk thinking, do they have heads stuck up there arse because I cannot work out why they are so useless, I absolutely love my new S3 but I have no faith in my dealership either 🙈

Hi Auzzam,I’m new to your channel and what you have experienced also happened to me with my New Audi A3 two years ago.Nobody was interested when I complained about the issues I has having even to the point they said it was me that couldn’t drive.Having passing my car test 40 years this year I was go Smacked to hear what they were saying to me,I also said,I take it the wife can’t drive too.I put it down to having the 1.5 TFSI COD model which was the worst car I have ever bought and selling it was the best thing I have even done.I was thinking of getting the 2 ltr 190 BHP but after seeing your video and all the trouble I had coming back to me I’ll give Audi a miss.Might had look at the new T-Roc 2ltr 190 4 motion when it comes out in March,what’s your thoughts on the T-Roc.

@CRD90

2 жыл бұрын

Hey bud, thats shocking to read and even more reason to stay clear of them in the future. I do like the looks of a t-roc, we actually went for a similar sized car afterwards too (e-pace) for the similar money as the A3 you end up getting much more value for money (and space!) Also I've heard VW tend to be a bit better at customer service (although ultimately they own Audi too I guess 🤷🏽‍♂️) If you need a biggish car I wouldn't worry with the A3.

You also mentioned that you got emergency services discount on the car. How does that work?

@CRD90

2 жыл бұрын

We used a broker called motor source group and got a discount through the NHS scheme. You basically end up placing the order with them and they then place it with Audi at the reduced price.

Sorry to hear about your experiences. Sorry to say that the standard of staff in the motor trade generally is not very high and hasn’t been for the 40 odd years I’ve been involved with it. There are good people and good dealers out there and on balance my experiences have been positive. M’fers, however, generally don’t give a damn. Good luck in whatever you do next.

WOW just rejected our new golf 8 as we were not informed no electric folding wing mirrors on all new golf 8s after stressing we wanted this on placing the order and was reassured they had them by the dealer. Now gone to Audi ordered a new A3 sports back s line, I am worried now after your video. Thanks

@CRD90

2 жыл бұрын

Wow that's crazy, given all the other bits that are standard on a golf but a paid option on the A3. I believe the SOS warning fix is imminent for most A3 models now, but I've never met any company with a bigger chip on their shoulder than Audi. The good thing is you've been through the process once, so if your car displays any of the common issues you know what to do ☺️

I have just orderd one I am from Northern Ireland it says I am getting power adjustable front seats its 35 Tfsi edition 1.

@CRD90

2 жыл бұрын

Yep should all be sorted now the new cars roll off the production line with the correct seats 👍🏽

@conorchapman6694

2 жыл бұрын

Thanks buddy love your videos and your great help and info I hope mine has no problems think this shortage of chips and covid didn’t help matters

Yeah my dad also had a pretty bad experience with Audi here in the Netherlands. There was this kind of error code appearing in the car. And they “couldn’t” fix it. After he asked a lot of times the finally fixxed it. On the Audi E-Tron btw. But it is nowhere near how bad your experience was. I feel really bad for u bro.

@CRD90

2 жыл бұрын

Thanks bro 👊🏽

Quick question bro do you know when you had your a3 when you put it in manual did it change up the gears automatically because mine I need to do it my self for up shift.

@CRD90

2 жыл бұрын

Hey bro, I can't really remember to be honest I know the s3 definitely shifts for you so you can't bang off the limiter, never really tested in the A3 I would assume it would shift up similar to the s3. Unless they only program that in for their sports transmissions 🤷🏽‍♂️

@carcapone6455

2 жыл бұрын

@@CRD90 yeah this one dosnt shift up its full manual that's better tbh

@CRD90

2 жыл бұрын

@@carcapone6455 definitely, always found it annoying when it auto upshifts!

@carcapone6455

2 жыл бұрын

@@CRD90 yeah abit surprising to see it on the a3 as previous one used to shift auto

Hi Auzzam. how are you man? I had my new A3 40 TFSI e for 6 months and the only regular issue i have is with the MMI which every now and then turns black ( radio would still be working in the background) I took it to our Audi dealer and was told that they would do a software update. Issue is still there!! i just reboot the MMI and then it works fine. Apart from that I had no issues at all. Thanks for the great videos you posted. take care and keep safe.

@CRD90

2 жыл бұрын

Hey Mario, I'm good thanks bro - hope you are too! Good to hear you're not seeing any of the issues we experienced but I think it might just be a London thing to be honest as I saw a letter from Audi where they said the issue was worse in built up areas 🤷🏽‍♂️.

@vakula485

2 жыл бұрын

Hi Mario, have you resolved the issue with MMI? Ordering new A3 that will come in Sep and wonder if Audi fix it or still the same. Thanks!

@mariocamilleri41

2 жыл бұрын

@@vakula485 Unfortunately no they did not solve the issue. every now and then the MMI still turns black and I have to switch it off and on again. to be honest it's not much of an issue for me and I am sure Audi solved this issue with the new versions of the A3.

@vakula485

2 жыл бұрын

@@mariocamilleri41 you have to update firmware of your MMI to 3620 or higher. There is discussion of forum and guys confirmed the the issue is solved by updating.

@mariocamilleri41

2 жыл бұрын

@@vakula485 I'm scared to try and update it myself since if something wrong happens and I will have to go to Audi I might loose my warranty!!

I got an edition 1 a month ago and I have seen the reboot of the mmi happen twice also the console is very soft doesnt feel secure in place bad build quality.

@CRD90

2 жыл бұрын

This is what annoys me, a year after mine they are still rolling off the line with issues and no planned fix dates. Have you tried logging in as guest? It dramatically improves the rebooting issues.

Hi Auzzam, I don’t know if you remember me. I was one of your first subscribers when you ordered the A3. I know it’s old news for you and you have now moved on but I thought I would update you and your viewers of my experience with the A3 Ed1 which I received 13 months ago. The drive, comfort and general performance has been great but it stops there. I started regularly travelling to London a few months ago. MMI rebooting many times on one trip once in London. Very frustrating when using the sat-nav. Never a day goes by without the bloody SOS system launching. False tyre alerts no matter where I am. Profile resets each month so lose all my addresses. Increase the volume by one click and it goes to full volume. It takes about 20 seconds before the volume responds to turn it down. CarPlay cuts out and I have to stop the car, get out, lock and unlock. Been back to the dealer to have software upgrades but no improvement. However what angers me is that they keep saying that they have not seen these faults before. Yet it’s all over the online Audi forums. The other annoying point is that I don’t like the lane guidance where the car pushes you towards the curb not only when it touches the centre line but when there are roadworks too. It’s their only function that resets every journey so I have to turn it off at the start of every journey. Just ridiculous! Had enough. Selling for a profit and purchasing a year old Merc A250.

@CRD90

2 жыл бұрын

Hey bud, of course I remember you - hope you're doing well. Not surprised at all with their attitude at being oblivious with everything. I heard the SOS fix was out but again it seems very hit and miss. Gutted for you as I know what a long wait you had for the car but also glad you're making a profit on it. Honestly mate it was the best thing we ever did - been headache free since then thank God.

Great video, honestly thought it was just me having the MMI and SOS light issues which has been driving me mad since I’ve had the car in Feb this year(70 plate Audi A3 40 tfsie), it’s been in once already but the same problems still persist and all I’ve had is ‘waiting on a update’, it’s a company car so I can’t complain too much but after seeing this video I can’t quite see how a car worth so much, they can’t fix the problem, would you advise anything as I’ve also mentioned it to my company who are leasing a vehicle that doesn’t do what it’s supposed to do!

@CRD90

2 жыл бұрын

Thanks Ben, I think as your contract lies with your company - that will be the route you have to go down in terms of seeking a rejection. The company will then use its lease company to kick the rejection off with Audi. A bit long winded! Have you tried the SOS workaround and mmi reboot fix I've posted on the channel? It does make the car a little more liveable. But 100% agree they are still shipping cars with the same problems today and no closer to a fix. They've been saying they know about it for over a year now and still no set date for a fix.

@bendaniels1368

2 жыл бұрын

@@CRD90 yeah I did see that fix video actually a couple months back and have been using that as a workaround but only just seen this video and the influx of comments 👍🏻 the guest sign in works although I lose my radio favourites which can also be annoying! I’m going to have to raise it with my company again as it’s a 4 year lease and as you just mentioned at the end they’ve known for so long and still no fix so I question when it’s ever going to be sorted at this point!

@CRD90

2 жыл бұрын

@@bendaniels1368 definitely bud, I ended up selling as I felt it's not like we're being given money off to live with all the faults, it's top dollar for a buggy car.

@bendaniels1368

2 жыл бұрын

@@CRD90 I don’t blame you, as I said because it’s a company car it’s why I’ve persisted I’d have definitely sold it too on your position but when it’s supposed to be a perk it’s still not great! Shame as I do actually really like the car haha

Sorry to hear of your woes with the car mate but just a point of order….Audi UK are not actually repairing the defects. The franchise dealer is the one sorting out any issues and my past experience is that dealers vary wildly in terms of how far they will go to resolve any issues. I recognise the dealership you took your car too - my one experience of them was not great to be frank. I am a little surprised that Audi UK seemed not to be too interested in helping as on the occasion I contacted them directly to complain about an issue I had when taking my car in for a service with a different dealer they couldn’t be more helpful and I had the dealership on the phone within the hour apologising. My new Edition 1 is due next month….I’ve got everything crossed that there aren’t any major issues! 🙏🏼

@CRD90

2 жыл бұрын

Lol I knew you'd recognise them 😉 At least now when you collect the car you know what to look out for, this was the main idea behind the video to keep everyone informed. For what it's worth, I always had reboots on the A12 between Leyton and Redbridge roundabout. Sometimes it would trigger the SOS light too. However 100% whenever I went through blackwall tunnel the SOS light would come up. Not tempting fate, but I would say drive down those two areas and if you don't get anything odd then you can probably rest assured your one is sound 👍🏽

@Cookie2k

2 жыл бұрын

@@CRD90 will do…thanks for the heads up mate!

Real shame, my experience with mine has been a positive overall. Recently mine has told me Max Engine Speed Limited to 1200rpm when Ive been driving slowly so I pulled over switched the car on and off a couple of times and it resolved it, have you heard of this before?

@CRD90

2 жыл бұрын

Hey bud, long time! Hope you're keeping well. Not heard of this one before, did you book it in? That sounds like a limp mode which should have stored a code on the ECU.

@user-fx7ce8xc1d

2 жыл бұрын

@@CRD90 Yeah man its been a while, love how you just remember my icon. It's going in for its yearly service anyway so will mention it then. What was this dealer 'up north' you keep referring about? Hope its not mine.

@CRD90

2 жыл бұрын

@@user-fx7ce8xc1d definitely worth mentioning it, the dealer was close to Lincolnshire which I know isn't that far up north! But us Londoners get a nose bleed leaving the M25 🤣

@user-fx7ce8xc1d

2 жыл бұрын

@@CRD90 hehe cheers man, and good luck with the future vids

Looking forward to hearing about this! You know the issues with mine currently, still undecided on what’s next but anything other than this A3!!! NOTE TO AUDI - we know you don’t give a sht, but I 100% hope in the long run you suffer! Customers won’t last forever…..

@CRD90

2 жыл бұрын

Have you started the rejection process?

@pricey78

2 жыл бұрын

@@CRD90 No, not sure how to do it? I know you’ve mentioned in a video so will rewatch. I went through all my figures this evening, currently it’s a 4K loss in 4 months! I don’t see why I should have to put up with that coz Audi rushed out some rubbish!!

@CRD90

2 жыл бұрын

@@pricey78 you'll have to email VW finance if you're on finance otherwise the dealer directly. Either way I would copy the dealer in so they're aware. You're spot on £4k loss for driving a fault car does not add up at all. Have you seen how much we buy any car would give you?

@pricey78

2 жыл бұрын

@@CRD90 Thanks mate. Well so far it’s a right pain! Spoke to Audi finance who say I must go back to the dealer. I’m just going to write a letter now of rejection and reasons why. It was from Bradford, but that’s nowhere near me although made them aware. Let’s see what happens next 🤔

@CRD90

2 жыл бұрын

@@pricey78 nice one, feel free to email / message on social media if you need a hand, I know a few of us who've gone through it and willing to help 👍🏽

Hi, Can I ask, was the car on finance? If it was then the finance company is responsible to sort on your behalf with the manufacturer as they technically own the car and was original purchaser, or was it a cash purchase.

@CRD90

Жыл бұрын

Cash purchase bud, but don't hold your breath with finance, plenty of viewers were left stranded by VW finance. Fortunately I did not make a loss as it wasn't on finance.

@nigelcoomber4441

Жыл бұрын

Just wondered, I was a manager responsible for discussing and finalising buybacks in a luxury brand dealership pre retiring, and it was always a challenge when it's not your name over the door, shall we say! Let's hope my 6500 mile A3 sports back is not like yours I am collecting from a dealer on Tuesday :)

Thanks for all your videos they have been very helpful. Audi wanted proof of your marriage lol omg how ridiculous they were clearly trying to get out of speaking to someone who knew their stuff.

I hear you. Dealers,consumer affairs etc all give you the run around...I don't feel confident when dropping my vehicle off .usually I know more then the techs and the service manager .they are used to dealing with people who don't know anything 🐑 .hard to find good service ...it's a shame to get a.new vehicle and the dealership ruins your vehicle ..I just had new rims chipped and scratched all to hell I asked them to fix it ,they told me.theyd talk to.their painter and it's been a month with no response .I have a axle whine,I tell them when and how it occurs and of.coursenthey test it and don't do those details where it.happens at ...dealerships are the worst places to take your vehicle Such a shame

This video is really helpful. I am having all these issues and my local dealer is not helpful. The letter you screen shot is encouraging. How do I set this in motion?

@CRD90

2 жыл бұрын

Thanks bro, glad it's helped. You'll need to email VW finance with a formal intent to reject listing the different issues you are experiencing and the fact the dealer has not been able to fix / rectify anything. This would then usually take anywhere up to 3 months for them to come up with a settlement agreement.

@layman786

2 жыл бұрын

@@CRD90 hey man thank you for your advice I finally rejected my car and Audi took it back. Got my deposit back too. 👍

@CRD90

2 жыл бұрын

@@layman786 glad you've sorted it bro ☺️ insha'Allah now you can put all the stress behind you 👍🏽

So I had my new A3 Edition 1 arrive this morning from the dealer. However, I rejected it as the power tailgate option (which was clearly on the order form/ paperwork) wasn't there. I had to specify comfort access to get the tailgate option. Comfort access was on the car. Oh well.

@CRD90

2 жыл бұрын

I done exactly that too, lazy Audi website wording got them again. You might have avoided a big headache in all honesty 👍🏽

@rakeshkhimji5629

2 жыл бұрын

@@CRD90 Yes, glad I rejected otherwise it would've been up to me to chase for compensation etc, so thanks for posting your videos around your experience, that's what swayed me to straight reject. Just had a look at the website, the powered tailgate option has disappeared (for sportback) my car took so long, the options have changed - ordered January this year. Now there's some £1.9k black carbon wing/door mirror option for a 1.5tfsi :-O

@CRD90

2 жыл бұрын

@@rakeshkhimji5629 lol the carbon makes it faster 🤪 jokes it's a 1.5! Come on guys Definitely agree, better to reject at the outset than put up with the stress later. What are you looking at now out of interest?

@rakeshkhimji5629

2 жыл бұрын

@@CRD90 BMW 3 series - 320i M Sport with the pro pack. Hopefully arrives in December

​Hello Auzzam what a briliant video, thanks for sharing, I feel your pain currently have a RS3 8v and New RS3 ordered delivery March 2022, can you or a subscriber share things i should look ot for at delivery?

@CRD90

2 жыл бұрын

Thanks bud! Congrats on placing the order hopefully you get it on time I've heard some have already been pushed back to summer. Have you seen our delivery video? It has a pinned comment list which everyone added to to help other owner's out: kzread.info/dash/bejne/ZIKuybysYbK6m6Q.html

Never really comment on videos but my experience with a 2020 (70) plate car has been equally horrendous. Local dealer has been so bad dealing with all issues (mmi reboot and sos warning). Used the car as guest and it’s been okay so far… I would highly recommend to anyone considering buying an Audi A3 or any Audi DO NOT Service has gone down the hill

@CRD90

2 жыл бұрын

So sad this is still going on bud - thank you for commenting it's the only way to demonstrate how many of us actually experience these things. Guest mode definitely improves things. Have they not applied the latest set of updates? I heard from other subscribers it fixed most the issues including SOS

@YashPatel-qb5jr

2 жыл бұрын

@@CRD90 oh have they? I’ve given up chasing my local dealership in the past few months. Firstly they refused to acknowledge there ever was a a problem and finally when everyone started experiencing issues they admitted - yes there’s a problem but no fix. Will get in touch again.. hopefully it shouldn’t take too long for the software update as they will not give out a courtesy car (Covid..) Thanks again for the temp fix though it’s given me my sanity back when driving! haha

@CRD90

2 жыл бұрын

@@YashPatel-qb5jr the covid excuse of a courtesy car is nonsense. Theyve basically ended up selling their stock due to the increased demand from shortages. Now they use that as an excuse lol. Fingers crossed the update works out 👍

Another great video, thank you. I eventually got my A3 Vorsprung a couple of months ago. Obviously it wasn't the spec I saw when I ordered, I couldn't be that lucky. I've got all the issues with the MMI, random warnings and deactivation of systems and functionality. I contacted Audi to be told "we know about some of those issues and there's nothing we can do about them", if you want us to look at the other issues there's a month wait for appointments. As it's a company car I then went through the lease company who have deemed it unsafe to drive and arranged a breakdown call out. Audi Assist arrived and downloaded the error logs (it took a while) and immediately arranged for me to take it to the nearest dealer. So that's where it's sitting, I have absolutely no faith that it will be returned with any issues resolved. If I can add a couple of tips; when you get a new Audi, check the oil level, I had to add a litre at 5,000 miles. The second thing is something the Audi Assist man told me; if you're taking a car back under warranty (as I did) the dealer has to supply a replacement vehicle. If they say they don't have a car to give you, say the word 'Mobex'; it's the system the VW Group use to source courtesy cars in these situations.

@jojubs

2 жыл бұрын

Just an update; collected the car this morning and was told "we've fixed your car but it may not be fixed, Audi are working on a solution." Exactly as I expected to be honest.

@bendaniels1368

2 жыл бұрын

@@jojubs I’ve had my A3 since Feb and have been told the exact same thing ‘waiting on an update’ and it’s driving me mad, also a company car so grateful for that but how can they sell so many expensive cars that don’t even work properly!

@CRD90

2 жыл бұрын

Apparently this month according to some memos I've seen floating around on the internet 🤞🏼 you get it solved soon

To be honest, I find it better to find a decent independent Audi specialist who offer better customer service and knowledge than the authorised dealers. YOu can find a few Audi specialists who were master technicians in authorised dealers and set up their own garage. Remember, the authorised dealers are too big, have huge targets to reach and want a high turnover of jobs,so customer service ends up suffering. I found a really good Audi specialist (4Rings in Dartford, Kent), who offer great customer service (and you can speak directly to the owner/mechanic) and at a cheaper cost. Also, there's an issue odf the brake servo pressure sensor failiing on a range of Audi's (I think B9), that if you don't replace the sensor quick enough it can 'brick' the ABS, costing over £2k to replace. There are tons of owners who get the warning message for this problem. Audi are well aware but they haven't sent out a recall/notice to owners and have not taken any responsibility when emails have been sent to their HQ - thy say they are not aware of a wide scale issue which is a lie.

Hi Azuum, In my experience from Turkey, I bought it on August 2021 my first problem SOS warning while I I had the warning I was able to use wireless carplay feature but sometimes the carplay suddenly disconnect while on the road, and sometime the MMI screean does not open when I start engine, The service provider said us the SOS problem will fix by changing elektronic component but after we apply the fix you will lose wireless carplay feature and you can just use carplay by cable wired, I accept the solution, the they applied the appropriate fix to my car, After that I never faced SOS warning problem again, But the MMI does not open problem still on going sometimes when i start the engine at least a week, Last week I went to the service provider again than explain the problem they said us we will apply configuration update , I accept i left up my car to the service, After they applied the configuration update I take my car from service, I check the sofrware version from MMI menu there were not any changes before I left the car, but I have not faced the same MMI does not open problem so far since I take my car from service provider, But They do not say anything about the wireless carplay feature they do not have any information about it, I do not know the feature will be activate by new software update or something else, because SOS unit has been changed in my car so that is reflected by wireless carplay feature software update in future , oneone else who have the same wireless carplay problem who was able to solve the problem any custom workaround ?

I got sos all the time and more problems as well on my s3

@CRD90

2 жыл бұрын

Might be worth sharing some of the other problems you had with the scratches, paintwork and windscreen?

The car I bought 3 months ago has been back to Audi 5 times with MMI programme issues. and two times a call out Audi engineer with locked out of car this is a new A3 sline 35TFSI 1.5 the last information from Audi was that Audi is aware of the problem,until they come up with the soft ware you need to just bring the car back if issues arise with your car, and they said the communications from Audi said this was a letter in June this year bring to attention to the dealerships about this major problem my.wife is so used to seeing warnings on car it’s spot the new one this can’t be except-able by any standard..

@CRD90

2 жыл бұрын

Truth is they've had these SOS warning lights at least 3-4+ years on other models and makes (e.g VW) I'm not sure they will really fix it anytime soon. It would have been done already I feel, perhaps they've removed some chips which has made it freak out a lot more? But you're absolutely right that's awful, we have no fix, just keep bringing it back.

@johnbrown9029

2 жыл бұрын

The Audi dealership has been bear faced and said they see no issues and did some other checks found 4 issues pre-since reduced visibility crash airbag overheated engine Audi app and when asked about MMI system on what is causing the radio to stop start the reply was the dab signal is poor and you need to go to fm but when I was given a loan car the signal was ok.what is it with Audi come up with the truth not side lined.

Got ride of my A3 TFSR it must have been the worst new cars that I had 4 months 10 times needed repairs to main computer and other problems at the end sent message to main dealer no joy just passed on the problems to other people.

@CRD90

2 жыл бұрын

That's the premium Audi experience right there 🤦🏽‍♂️ glad you managed to get rid 👍

This is why i record my calls and keep my receipts

after watching this im now considering cancelling my edition 1 saloon order, it was meant to get built week 37 and after chasing audi up this week ive learned that its not been built nor do they know when its going to be built.

@CRD90

2 жыл бұрын

How long ago did you order bud? The delivery and build times are really bad at the moment.

@p5byn

2 жыл бұрын

@@CRD90 ordered in May

@CRD90

2 жыл бұрын

@@p5byn you'll probably have a seriously long wait I've seen others waiting 10 months+ now. Honest advice is if you can wait that long go for it, but if I was in the same situation and after the long wait the car still had these issues I'd be very unhappy. I guess the only main issue is wherever you go unless you're going to buy existing stock / used and approved the wait times are huge :(

@p5byn

2 жыл бұрын

@@CRD90 to be honest I’m in no real rush for it, currently have a 3 year old focus which has just sailed through its mot, just renewed the road tax etc and it’s running absolutely fine, it will be used as a driving tuition car for my driving school.

Sounds like a similar situation I had with Leicester Land Rover main dealership. A couple of years ago my wife bought a brand new Evoque. A week later as I washed it I found 14 paint defects on 9 separate panels, some of which were quite large and sharp. I rang the dealership straight away and it took over 6 months for them to finally admit the car was defective and replaced it with a brand new one, complete with paint defects! I’m not kidding here, the new one was better than the first but far from perfect. Over the next 3 years it had hundreds of pounds of warranty repairs. She then traded it in for an F-Pace where the JLR dealership showed themselves to be completely dishonest bunch of crooks.

@CRD90

2 жыл бұрын

Thanks for sharing bud, I don't honestly mind the mistakes. It's the running around and pain in the a*se that it becomes after to have it resolved. How so was the fpace dealer dishonest?

@grahambaxter4903

2 жыл бұрын

@@CRD90 It was 11 months old ex-JLR directors car. On the test drive I spotted the leather trim by the passenger's right knee had a corner damaged, the salesman said the piece of trim would be replaced prior to collection. That was confirmed in the payment stage. When wife collected it a week later the damaged trim had a blob of black paint in attempt to cover it up. Also there was a significant dent in middle of r/n/s door that wasn't there on test drive. Salesman said they'd get the dent repaired. Finally, first drive in the dark the r/n/s interior door illumination was defective. Took the car back where sales manager stated they'd replace trim and repair the door light. 3 days later got the car back with the trim not replaced and the light still broken. They then started arguing the car was used so we should expect faults. After going mad at the manager, who actually seemed like he was angry with me for objecting to their lies and poor service, they replaced trim and had to order a brand new door card just to get the light working. In the end he gave me the next service free as a small apology. The Tamworth Jaguar dealership has moved since, which is fine by me as I'd never have stepped foot in there after anyway. Oh and the dent was pulled out by a mobile dent guy (at their expense), he did a fantastic job but there was still a damaged patch of paint. The dealership said they'd paint it, to be honest it looked like they'd flicked a blob of paint at it from 6 feet away. I gave up in the end as it was all too much stress, which is probably how they manage to stay in business.

@CRD90

2 жыл бұрын

@@grahambaxter4903 mate reading this brings up so many angry feelings from the time with the Audi. I obviously worked hard to remove the visible frustration from my video - but your last few lines summed it up, it's like they wait for us to give up and move on to rather than just help and fix the cars that customers pay so much for.

@grahambaxter4903

2 жыл бұрын

@@CRD90 I forgot to mention I reported the lies and terrible main dealer service to JLR customer services. The lady there said leave it with me I’ll deal with it, lol she did no more than to just forward my email to her onto the manager at Tamworth Jaguar, who I’d already spoken to and got nowhere at that point. I rang her back and asked her what else she was doing about it and she said nothing. I asked her what was the point in their customer service department as she wasn’t doing anything else I hadn’t already done, but she couldn’t answer that question.

@CRD90

2 жыл бұрын

@@grahambaxter4903 maybe their customer service is owned by Audi UK? 🤣

I think the days of Audi providing a quality service, and a quality product (at least on its lower range models) are over. Same with Mercedes Benz. Trading on the previous reputation.

What are your right to legally reject the car? What’s the time frame?

@CRD90

2 жыл бұрын

30 days initially, this should be for a no fuss return if there is something faulty. You then have up to 6 months for a "long term right to reject" but with this you will have to give the dealer at least one chance to remediate the issue. The above is all part of the consumer rights act, everything needs to be in writing especially if taking the car in to get looked at by Audi so that there is evidence of any problems when the the comes to reject.

@MrCoxie23

2 жыл бұрын

They did the same thing with me. Booked me in for 3 updates and I was told that they would be to sort out the signal/sos/MMI……drum roll nothing was updated that was going wrong and now it does it worse than before. So using your fix but feel very strongly that I can’t even have my master Account due to them selling cars with software that can’t run probably. Joke

@CRD90

2 жыл бұрын

@@MrCoxie23 100% although we have learned ways to work around it - just doesn't feel right paying so much money for a half baked piece of software. Ultimately the embarrassment of the constant reboots on a £40k car was one of the contributing factors to move on. If they are funny with your rejection use the red sportback as an example from my video, hopefully that stops other owner's being told they cannot reject.

I have the same sos and mmi issues should I try and reject the car?

@CRD90

2 жыл бұрын

Depends how long you've had it, if it's happening often like it was for us I would say consider it. We've had the issues nearly 12 months and have patiently been waiting for an update. Our communication since May this year with Audi has been we are aware of the issue but cannot provide a timeline for when it will be available.

@deansmith2782

2 жыл бұрын

@@CRD90 I will see what audi say had the issues for around 6 months since I had the car , if no joy we buy any car will give me more than I paid for the car. I was wondering if you ever had an issue with the keyfob, today I couldn't unlock the car at all had to open the car manually then start the car and keyfob started working again bit of a strange one

@CRD90

2 жыл бұрын

@@deansmith2782 never had that issue myself although the red sportback I mentioned in this video did. Super bizarre. If you can get more through wbac that would be better than rejecting 👍🏽 Might as well make some money for the inconvenience ☺️

@deansmith2782

2 жыл бұрын

@@CRD90 might give them one chance then go to wbac and I know was really wierd mines the red edition 1 sportback aswell, any cars you would recommend as an alternative?

@CRD90

2 жыл бұрын

@@deansmith2782 I drove the 1 series recently (128ti) felt a nice alternative if you can get by with the weird front grilles. Have to admit the build quality felt noticeably better.

Audi tried offering me 9k for my car. I took the same car to mercedes and they offered me 12k. Guess im getting a mercedes 😂

They dont swap windows trim.as they cost aroubd £180

@CRD90

2 жыл бұрын

I get that feeling they try to save money wherever they can. Apparently there was a delay on the window trim 🤣 I can understand the microchip shortage but how does that apply to plastic

In addition to my comment about purchasing from a private dealer, I should add that I did go to see an s3 at an Audi approved dealer first. I put down £250 to hold the car after seeing it on autotrader, then, when I arrived, the car was full of mold. The rear passenger footwell and boot was caked in mold and it smelled disgusting. I couldn't believe that the salesman didn't pick up on it when bringing the car out front for me to view. I walked away and said I want my deposit back, and yet 4 weeks later I am still chasing them for my £250. Unbelievable.

@CRD90

2 жыл бұрын

Wow, they'll try sell you anything! So glad you spotted it and walked away. The dealer should be able to bank transfer you straight away that's how we were given our compensation. Sadly I think the only way to ever get them to lift a finger is to go down in person and "politely" remind them 😉

Bro, I went through the exact same problems as you with another model of Audi, the engine kept jerking but told me that was the characteristics of it, like wtf?. What made them cave in was give them an ultimatum was either sort it or going it’s going to court (pre action protocol) and mention you would claim loss of earnings, health and safety issues and magically everything got repaired and had a courtesy car for 2 months. Remember this, big dealers will try to settle before or will end up in papers ie xyz v audi. Not good for PR.

@CRD90

2 жыл бұрын

Yeah they do it far too often! I actually know someone who took them to court and got a substantial amount of compensation. I just wasn't prepared to take the headache of a legal case on top of other things in day to day life

@DonR4J

2 жыл бұрын

@@CRD90 yeah I understand bro. I am swaying towards used cars now maybe 1-2 years? That way the teething problems are rectified and get it cheaper as well.

@CRD90

2 жыл бұрын

@@DonR4J exactly what we did in the end - otherwise you end up being their Guinea pig and paying for the privilege lol - live and learn I guess

Lol I’m the one who works with them.. just a shame I wasn’t there on the day.. would’ve swapped the wheels 😜😂

@CRD90

2 жыл бұрын

Lol I would have loved to! Just didn't know anyone who lived local enough 🤣

@hasanriaz570

2 жыл бұрын

@@CRD90 I ran into another CRD fan the other day.. came to sell his second car and saw my 8Y and got to talking, you’re famous bro 😂

It is shame that you won't be doing anymore Audi stuff I have just ordered an A3. I had a terrible experience with Vertu VW when buying a new car and having work done on my wife's Golf GTi. They lie but they are not clever enough to talk to each other so caught them in the email trail. Most worryingly they quoted nearly 4K to fix the MMI and replace the rear windscreen motor as the MMI stoped working. In fact the motor was fine a fuse had been placed in the wrong place. The MMI was replaced by a VW Tech Guy in Redditch for £280. There is no point complaining to VW.

@CRD90

2 жыл бұрын

Thanks Patrick, that just goes to show they haven't got a clue - I would much rather trust a true specialist than a dealer now. Was it a mk8 golf? I've still got a few more Audi vids that I filmed and will stick up once edited. Mainly because they will help A3 owners in the future so there's no point in not sharing it 👍🏽

@patrickvennard838

2 жыл бұрын

@@CRD90 No a MK7PP the dealer was ok until Vertu took them over and killed any sort of customer service!

Hi mate, shame u had to sell it, but understandable with the crap customer service. Who was the local dealer ? My one is chingford..

@CRD90

2 жыл бұрын

Cough cough 😉

@salauddin79

2 жыл бұрын

Lol... nah !!

Sounds like a nightmare, I have been waiting for an a3 for 12 months now. Maybe i will cancel and get another Volvo. Customer service has been fab in the 4 years i have had my S60

@CRD90

2 жыл бұрын

Ouch 12 months! My honest advice would be if you can get out of it without penalty it's seriously worth considering. They are still to this day failing to fix the issues and we've never been happier since selling it. No more headaches 😇 - exactly how owning a new car should be

@dannyreme

2 жыл бұрын

​@@CRD90 tell me about it, they keep saying there is chip shortages which I know there is but it seems if you order an electric one then you can have it in a few months. I think the have prioritised production for electric vehicles. I am in no rush as i mentioned I am happy with the Volvo it is just a few years old now Im going to get in touch with Audi and see what my options are. If I end up receiving the A3 I am definitely going over with a fine tooth comb and videoing it. Thanks for your video and the best of luck in the future.

Hey, I'm in the process of raising a complaint to Audi uk for my 35 tfsi edition 1 saloon. It's the most frustrating car I've ever had. Hopefully Audi acknowledge with a reply in the next few days.

@conorchapman6694

2 жыл бұрын

Why’s it bad I am still waiting on mine arriving

@TomG1991

2 жыл бұрын

Same, mine is awful. I’d hand it back if I could (100% serious).

@conorchapman6694

2 жыл бұрын

@@TomG1991 why’s it so bad

@TomG1991

2 жыл бұрын

@@conorchapman6694 I’ve had so many issues with the interface, the boot broke, the sat nav/phone keeps closing off despite updates. Very disappointed given that this was my first “proper car” that hasn’t been a second hand banger. Audi have also been very unprofessional. Scratched my car fixing the boot….

@CRD90

2 жыл бұрын

Wow, a part me of thought it was a one off - but honestly this is why I wanted to post the video to see how many of us are facing similar problems. Out of interest, what happened to your boot? - I know someone where the inner plastic clips started randomly breaking leading to flappy plastic panels.

You’ve had a bad experience and I think you’ve been very unlucky. I can’t help thinking that buying via a broker and not directly from an Audi dealer yourself complicated things. Personally I would have taken the hit and sold it without getting the scratches fixed. I’ve just bought a new A3 saloon 30 (pre 2024 facelift) and I’m very pleased with it. I also think being the first to buy a new/revised car there’s more risk of teething problems, especially those bought during COVID pandemic time when there were component shortages.

are the american one’s good

@CRD90

Жыл бұрын

Not sure on the dealerships personally, but the problems seem to exist regardless of region.

I ordered mine in February now it's nearly Oct and still not here its absalouly horendess if i knew it would take this long would have never ordered it lol they saying should be here in couple of weeks as build week was week n half ago after watching this video I'm in two minds of cancelling it

@p5byn

2 жыл бұрын

my build week was week 37, phoned audi few days ago to be told its been delayed and not built, the cant give me a new build week either, ill be after you if you ordered in february as i ordered in may.

@carcapone6455

2 жыл бұрын

@@p5byn it's crazy and yeah hopfully you get yours quick mate

@p5byn

2 жыл бұрын

@@carcapone6455 fingers crossed

@CRD90

2 жыл бұрын

Hey bro, was your car actually built? A few guys have had their build date pass only to be told the car still hasn't been built. Also I would just say now that you know what the common issues are I would log it ASAP once you have your car if you're experiencing similar stuff. Usually within 30 days it's a lot easier to reject the car.

You guys got a £40k car for £32k. Can you make a top tips video on how to get big discounts on cars please. Here's a good idea for your next video, I hope i get a shout out too!

@CRD90

2 жыл бұрын

Thanks bro, I don't think we'll be doing a specific video on it as it was down to an emergency services discount rather than any negotiating on our part. You can find more info on their website here: www.motorsourcegroup.com/ Hope it helps 👍🏽

@tahmidahmed3139

2 жыл бұрын

@@CRD90 you're a legend, you're always replied to every comment I've made throughout your channel. Honestly really going to miss your audi a3 videos. Have a think about it see if theres anyway you can give that car a second chance maybe when audi fix up all there stupid problems

@tahmidahmed3139

2 жыл бұрын

@@CRD90 but whatever decisions you make bro best of luck I really hope your channel thrives!

@tahmidahmed3139

2 жыл бұрын

Also bro I went on the website and they had many options for many model variants but not for the saloon vorsprung. Do I have to wait for it to become available?

@CRD90

2 жыл бұрын

@@tahmidahmed3139 definitely there bro, need to sort from high to low: www.nhs.motorsourcegroup.com/new-cars/audi/a3/a3-saloon-35-tfsi-vorsprung-4dr-s-tronic_93117

This sounds horrendous and has completely put me off ordering a new a3/s3 I have been seriously considering. WIll stick with my A Class, have only had good experiences with them.

@CRD90

2 жыл бұрын

Glad it's helped bud, that's exactly why I wanted to post it just incase there were potential owners on the fence between two different models/manufacturers 👍🏽

I bought brand new audi q5 from Bolton Audi about 11 weeks ago. Come with damaged paint and scuff marks on boot lid. I report to deliver driver. Sales man told me take my audi to local body repair . I understand your stress and not happy from Bolton audi very ignorant

These kind of stories make you never wanna buy a car ever in your life. Why is that when you go to an Apple store to buy yourself a new iphone that's frictionless and predictable but when it comes to cars it's usually horror and "buy a pig in a poke" kind of stories.

@CRD90

2 жыл бұрын

That's it, also why is it everyone other than car manufacturers can quickly push out software updates to fix said bugs?

The 2 audis i own have been the worst cars ive ever had right along with the dealers. My most recent issue is the turbo oil screen recall for my RS7, over 6 weeks to even get the car in for service...just goes to show how backlogged they are with all their broken cars

@michaelc9248

Жыл бұрын

Oh and I forgot to mention I found out about the recall through a private mechanic as I won't let audi touch my cars anymore. Had to take the car in for service again as it is squealing louder than any car I've ever heard due to the air to oil seperator failing. Along with cylinders misfiring, premature worn out control arms, and find why it's burning oil

It's a shame these Audis are consuming so much oil as well

Omg sounds like a complete nightmare Audi should be embarrassed of themselves I was seriously considering an Audi sq8 I think I’ll give it a miss 😳

@CRD90

2 жыл бұрын

Wise decision, they're useless at trying to resolve an issue. They're still promising a software update 14 months later lol

Great detailed video - glad I never ordered one!

@CRD90

2 жыл бұрын

Thanks Jack, out of interest what did you go for instead?

@JackFowlesJF

2 жыл бұрын

@@CRD90 I actually had a complete change of circumstances - there was a point when I needed something comfortable for long journeys, but I've since changed to a job where I don't need to travel atall, fully work from home. So I've ordered an i20N as a cheap weekend toy! Not what I expected, but I did used to have a Fiesta ST MK8 so a similar class that I'm used to.

@CRD90

2 жыл бұрын

Makes absolute sense, I'm all for having a fun weekend toy!

never buy a new, just released, car. You always have to wait at least more than 1 year until they fix all the issues that they new were present, but they released the car anyway because they are fuck*** evil and want to earn money inmediately.

@CRD90

2 жыл бұрын

100% agree, will never make that mistake again. Sadly even after almost 2 years these still have issues lol

I bought one of these and ultimately rejected it. There were too many electrical faults that the dealer couldn't fixed and so they replaced it with a second A3. The second 2020 A3 has now been at the dealer for coming up a month as I wait for them to try and fix all the problems which to my dismay are no better than the first A3. The electric handbrake keeps reporting that it has failed (second time back to the dealers for this one, and they haven’t a clue), I keep getting warnings of poor visibility on nice sunny days, pre-sense keeps giving me errors, I get random message about straying out of lane, I get random message about “please take over the steering” (?????), and the MMI is continually locking up and refusing to let me operate it for up to an hour (the usual “loading user” or “loading system”). Honestly, I bitterly regret ever going anywhere near Audi.

@CRD90

2 жыл бұрын

100% the same with us, thought we were buying a premium brand with an equal level of service. Both the car and service were shocking. Funny how you've also gone through 2 cars and had similar issues... Shows it's not just a one off.

I was actually gonna go order An A3 Audi but after watching this I’m going to bmw …I’m glad I watched it a night before my appointment with Audi.

@njt937

2 жыл бұрын

Exactly the same as me pal ordered the BMW in m sport spec and it didn't disappoint better build quality feels better overall on drive experience. Just glad I cancelled the a3.

@CRD90

2 жыл бұрын

Glad it helped, that's exactly why I wanted to make the video so everyone had a chance to make an informed decision 👍🏽

@CRD90

2 жыл бұрын

Have to admit, I drove the 128ti recently although it might not be as futuristic in styling etc. The build quality was top notch and felt noticeable and more expensive.

@njt937

2 жыл бұрын

@@CRD90 to be honest mate your channel was great I didn't want to jump into anything to quick and I really liked the a3 my heart was set on it dispite all the issues I heard. It was only by mistake that there was a BMW dealer right next to an Audi one near me and we needed to kill time while waiting for my girlfriend service. Test drove the 1 series and fell in love with it. The digital dash is not as good as Audi I will admit but what you can't knock is that quality feel everything you touch feels expensive. But I guess it's what you like. If you ever jump from the a3 mate there would be loads of BMW fans ready to follow ;) haha

@CRD90

2 жыл бұрын

@@njt937 lol thanks bud, let me guess miles better customer service too?

Jesus Christ and look now, this video has 17k views they lost at least a couple hundred of new potential customers maybe even thousands. They lost maybe millions in future revenue just because there CS is terrible. What a joke.

Yeah they are cowboys

Excellent review. Well done! I love your vids and you communicate very well like JayEmm. You are spot on about Audi. Really poor service and rip offs. The cars are problematic and dealers and HQ very poor service hence I won't buy one despite the fact they are good looking cars. What is happening with Audi is happening with lot of other manufacturers. I was an Alfa Romeo fan but sadly due to the cars unreliability and poor customer service my love has gone. I think Audi is developing the same cancer Alfa Romeo got. The left hand not knowing what the right hand is up to and dishonesty is something I agree with. But more widely this is not just happening in the car sector but in all sector. Shoddy and shambolic service is rife. Most of these companies are hiding behind covid and brexit bit like our current Government. Once they got your money, they got the power to abuse. Consumer protection is very poor these days and you are pretty much on your own. My best advice; don't spend on big ticket items for a while and lie low and save your money. Forget about another flash car for a while. The economy will be going through some hard times for a while and there will be rip off merchants every where. The new car prices are obscene and used cars have a lot of dodgy history so be careful if you are buying a used car- hpi checks are not enough and even dealer cars can be dodgy.

@CRD90

2 жыл бұрын

Thanks bud, I'm flattered with that comparison lol - especially as I watch him too! sound advice that, especially around the silly prices. My vorsprung that I sold is still up for sale lol 5 months on but luckily no one too silly enough to buy it as it's almost RRP. You won't believe the number of messages I've had from people who have gone to view the car and asking advice on whether they should buy it secondhand. I naturally advise them now to stay away if they want to remain happy LOL

Audi overall have bad customer service. From the big three I would say BMW have the best customer service.

i feel your pain mate, so unlucky. i can confirm audi custmer service is now the worst. it used to be mercedes, but i think everyone who used to work at mercedes is now working for ausdi and they are aresholes

@CRD90

2 жыл бұрын

Thanks bud, I have to say they're simply taking back "rejected" cars and just selling them for the next owner to put up with. Interesting business model that

@s2artfraser

2 жыл бұрын

@@CRD90 also I had a bad customer experience when trying to buy a new S3 and they were taking the piss asking for too much money and giving me pittance for my old car. In the end I got a two month old car in auto trader for less monlthy than audi were offering for a new car.

Damn, what a mess.