Get the ANSWERS! passmyinterview.com/111-call-handler-interview-questions/

Thank you Richard!👍🏻

@CareerVidz

4 жыл бұрын

My pleasure!

Great tips, very clear. the STAR technique is a must for any interview, stop, breathe, and then take a moment to prepare before giving your answers, this also shows that you have listened to the question, that you understand it fully and then give your answer clearly

@CareerVidz

Жыл бұрын

I completely agree! Do you have an interview coming up? :)

I have an online assessment for a 111 call handler and having watched this video I feel more confident in my abilities. Very well put together, and explained in minute great detail. Thanks for putting this on the KZread platform, I will watch this a couple more times pre assessment

@CareerVidz

Жыл бұрын

Best of luck! Watch this video too: kzread.info/dash/bejne/qZms3Nh8nLjJhc4.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏

@BooxoBoo

Жыл бұрын

Hey, how did your assessment go?

I got the job!! Thanks so much for your resource, without it wouldn’t of got the job thank you

@CareerVidz

3 жыл бұрын

Great to hear - congrats! You're very welcome :)

@zarajawaid2322

3 жыл бұрын

were the questions exactly the same?

@oweno2045

3 жыл бұрын

@@zarajawaid2322 Yes pretty much. 1 or 2 questions which where not in it but yes majority of them questions I got asked. so it’s definitely useful

@12marcusboy

3 жыл бұрын

@@oweno2045 How is the job itself and training for it?

@oweno2045

3 жыл бұрын

@@12marcusboy Hi. I didn’t end up starting, I was offered a job as prison Officer and I took that opportunity up instead. However I’ve heard the training for this is very hardcore, and you only get 2 attempts at passing the training. If not, you basically get your contract terminated.

watched yr videos when i was getting my first job at mcdonalds when i was 16 now watching them for this thank u so much :)

@CareerVidz

Жыл бұрын

You are so welcome! When's your interview? :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

Thank you. Great video. 👍

@CareerVidz

4 жыл бұрын

Thank you too!

Hi Richard, after watching this video (and loads of your other videos) I was successful in my interview and I start my NHS 111 Health Advisor training on 15/01/2024! Thank you so much for your content 😊🎉

@suweydamohamud5237

8 ай бұрын

Hi, Just wanted to ask how was it? I have an interview on Saturday and if I pass the interview ill be starting on the 15 as well. What did you do?

@CareerVidz

8 ай бұрын

Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: kzread.info/dash/bejne/rKKf18GlipvTcZc.html I wish you all the best in your new role! :) Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@user-ju3jr6cb6t

8 ай бұрын

@@suweydamohamud5237 Hiya, thanks for your message and congrats on getting an interview. My best advice would be: 1. Research as much as you can about NHS 111. What the role of a health advisor is, what the NHS 111 Service is and why it was set up. I watched so many videos from other health advisors that gave me loads of advice. My interviewer was very impressed with how prepared I was for my interview. 2. Listen and watch all of Richard's videos about passing an interview, especially this video about NHS 111. It has so many valuable tips on what to say but also what not to say and how to answer questions. 3. Just be yourself, don't try and be someone your not. They are not looking for the over confident, know-it-all, your nervousness shows you care about the interview and says alot about your character. 4. Continuously refer back to putting the patients first. Make sure every answer you give is with the patient as the centre point. You have to remember that you are applying for a role where you will be dealing with lots of patients on a daily basis so you have to demonstrate that you will always put the needs of the patient first. 5. Use phrases such as "in the patients best interest", "person centred" etc. 6. Make sure you write notes for yourself that you can refer too. I made it clear at the start of the interview "in preparation for this interview, I've made some notes that I will be referring too, I hope that's okay". 7. Make notes on why your applying for the role, your understanding of the role, your understanding of NHS 111 and your transferable skills. Those were the questions I was asked. I was also asked about my understanding of confidentiality. She then ran through some scenarios and I had to answer them the best I could but it's a great thing to start with that you will always follow your training and developed skills plus you will always follow NHS guidelines. 8. Ask questions, this is your opportunity to get as much information out of them as you can. Don't forget, an interview is not just them getting to know you and seeing if you are a good fit for the role but also is an opportunity for you to get to know more about the role to see if its something you would like to persue. It's just as much for your benefit as it is theres. 9. Make sure your actively listening to all the information your being given and make notes should you wish too. 10. Make sure you wear smart clothes, are prepared, have researched and done your interview prep, stay calm and good luck! If you are successful, which branch will you be based?

@quadriolaitan851

24 күн бұрын

hello, how does the assessment looks like? can i have your contact?

Thanku so much for providing us a beautiful vedio sir. I am fan of your vedios♥️💝❤️❤️♥️it's a super best sites 4 learner.

I got the job!!! Thank you for the guidance and advice. I was also asked Tell me something about yourself? (They wanted something fun, interesting, non work related to break the ice) Tell me a time you went above and beyond what was needed? I used a work scenario Tell me what our values are and how you apply them to your practice? Before the interview I had looked at the employment companies website looked into their values, policies etc to get a feel for them. I recommend this! Was given a scenario of a caller and asked what I would do? What targets would you expect as a 111 advisor? (I was told that if I didn’t know the answers it’s ok, but I managed to guess two out of 3 lol ) And some questions included in the video 😊 My role was for a Clinical Advisor

@hollieramsay2411

2 жыл бұрын

What was the target answer, if you don't mind me asking? :)

Thank you so much. I passed my 111 call handler interview. I got the job. Your videos has helped me a lot

@CareerVidz

11 ай бұрын

Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: kzread.info/dash/bejne/rKKf18GlipvTcZc.html I wish you all the best in your new role! :) Please do let me know how it goes! Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@aminah9802

10 ай бұрын

What sort of questions did you get asked? Any tips and advice please

@olabisiayinde1204

10 ай бұрын

@@aminah9802 literally everything in this video was asked and I also answered with my past experience

@SheziinUk

5 ай бұрын

Can u please tell us about assessment

@harduketv3301

3 ай бұрын

Pls can you tell us what type of questions were asked

I have filled out an application form and waiting to hear back I wished I watched this video before filling it out however because I have worked in the care industry for so many years I have put down some good points but feel it was not enough, I hope I succeed to going further 😊

@CareerVidz

7 ай бұрын

Best of luck! Please do let me know how you get on! I have this for you too: kzread.info/dash/bejne/ppumrJiFmdXRYto.html Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

Thank you for this video. I got the job

@CareerVidz

Жыл бұрын

WELL DONE

Excellent

@CareerVidz

Жыл бұрын

Thank you so much 😀

Sending a virtual hug to Richard- you helped me so much on my path - psychometric testing and all the interview tips! Thank you- so much what a fabulous resource you are providing to everyone!! I’m hoping that I won’t need to do all this prep again for years lol, but if I do I’ll know where to come. Kia Kaha from New Zealand!

@CareerVidz

Жыл бұрын

Thanks for your comment! I'm so pleased the channel has helped you! 😄

@familyclarke6002

Жыл бұрын

@@CareerVidz I got the job! 🙌

Thanks for this video ❤ I got the job

@CareerVidz

5 ай бұрын

Great job!

Found out yesterday I have an interview after passing the assessment day, I’m currently binging your videos as with a short turn around for interview I need to be the best I can be despite these nerves! Thank you for making these 👍🏻

@emilybywater5265

2 жыл бұрын

Was the assessment easy?

@kimberleyjones2980

2 жыл бұрын

@@emilybywater5265 I was on the wrong video in the end I needed the 999 one🤦🏻‍♀️ it was okay, biggest tip is staying calm x

@CareerVidz

2 жыл бұрын

Good luck!! You've got this! 😊

@emilybywater5265

2 жыл бұрын

@@kimberleyjones2980 Thank you! Mine was for the dual role. I have an interview tomorrow 😬

@kimberleyjones2980

2 жыл бұрын

@@emilybywater5265 mine is Tuesday and I’m really struggling to keep my nerves in check this time! I so desperately want the job and I’v come so far, it’s hard to relax 🤣 wishing you all the best for your interview, smash it ❤️ xx

Hi Richards, i have an interview this afternoon as a call handler. I hope for the best.

@CareerVidz

8 ай бұрын

Best of luck! I have this for you to help you know if the interview went well: kzread.info/dash/bejne/hIKXubeTdbXTdNI.html Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

Got the job!! Just gotta do my training, does anyone know the sort of exams you have to take? I have exams in training, wanna make sure I don’t fail them🤦🏽‍♀️🤦🏽‍♀️

@CareerVidz

2 жыл бұрын

Some details here: www.how2become.com/careers/police-communications-officer/

Hi I have virtual assessment tomorrow , any help would be appreciated

@CareerVidz

2 жыл бұрын

What assessments are you facing? :)

Could you please help me with STAR interview for contact tracing .

@CareerVidz

2 жыл бұрын

Please give me a sample question and an answer you have 😊

@bibianjanowska2227

2 жыл бұрын

@@CareerVidz how to deal with an angry person who has tested positive and doesn't want to isolate.

None of these questions came up at my interview which i had a couple of days ago. I got thrown of by the questions they asked me since i only prepared for these questions in the video or similar. Unfortunately I wasn’t successful. 😭

@CareerVidz

8 күн бұрын

I'm sorry to hear this! What questions were you asked? :)

@txs9413

8 күн бұрын

@@CareerVidz they asked questions on a scenario basis. The questions i had were these: 1) What qualities do you have and why did you apply for 111? 2) someone breached patient information on facebook. How would you handle the situation and what would you do? 3) What would you do and how would it make you feel if a couple of staff members on training were being disruptive and disrespectful to the trainer?. 4) You have a colleague that has not been herself/ been underperforming, she takes time out and sits in her car, what would you do? 5) What would you do with feedback given to you and how would you take it? 6) How would you show kindness to others? These were the 6 questions i was asked. I don’t remember them exactly word for word but they were along those lines. I answered all of them correctly but apparently I didn’t give in depth/detailed answers to some of them hence why i was unsuccessful. My mind went blank and i was so nervous especially after preparing for different questions which didn’t end up coming up. I did really well In probably 3 out of 6, the other 3 i did good but apparently they weren’t detailed enough which is shame. Oh well!

I have an interview on Thursday morning, so nervous🥺🥺🥺

@CareerVidz

2 жыл бұрын

You can do it! I have these for you: 1. kzread.info/dash/bejne/k4qnwbCng9K2pLQ.html 2. kzread.info/dash/bejne/fWSTzaqaernJppc.html

Do they ask other questions or is this a set interview with only these!

@CareerVidz

Жыл бұрын

They will ask others Watch this video too: kzread.info/dash/bejne/qZms3Nh8nLjJhc4.html Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏

Great video. Unfortunately just came across this after doing the interview. I passed the telephone interview but then had to do a face to face interview (online). I didn't ask any questions at the end just when I'd expect to hear back from them but apart from that I feel I sold myself really well and put in a few "selling" points which I believe not many would have. Is it a necessity to ask questions at the end? As they did ask my twice if I had any questions

@CareerVidz

4 жыл бұрын

Hi, it's not vital to ask questions, but it can help to show your interest in the job. I hope you PASS! :)

@innov8properties913

4 жыл бұрын

@@CareerVidz thanks. Managed to be successful and marked as a preferred candidate so pending a few background checks and reference checks as they have to do. I would say the questions they do ask can be random but things to remember are the NHS' core values and try to think of scenarios in both work and personal life where you have acted in line with these values.

@courtneylynch7996

4 жыл бұрын

Hi, would it be ok if I can ask you a few questions on how your first interview went please?

Just passed the zoom assessment today, got my interview next week and im really stressed. Never had a job interview before 😬

@CareerVidz

2 жыл бұрын

That is great to hear you passed the assessment! I have some great videos for helping with interview confidence that I feel will really help you here: 1. kzread.info/dash/bejne/nn93trVylLyamJc.html 2. kzread.info/dash/bejne/aZOVo8ucnbOoY6Q.html Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

@Zen_Zen_Zense

2 жыл бұрын

@@CareerVidz thank you so much, for some reason your reply didnt show on my notifaction so im seeing it a bit late :(

@niyamorton2635

Жыл бұрын

What did they ask you on zoom assessment

@Zen_Zen_Zense

Жыл бұрын

@@niyamorton2635 it wasn't a zoom assessment mine was done on the phone. I forgot what questions they asked sadly but i remember it was really basic questions which put me off guard

I need help, l have downloaded the questions but l can seem to get the pdfs

@CareerVidz

8 ай бұрын

I'm sorry to hear you are having difficulties. Please contact my team at info@passmyinterview.com and they will help you asap :)

I was literally only asked one of these. Just a heads up for those applying recently

@CareerVidz

Жыл бұрын

What other questions were you asked? :)

@naeemahkhan496

Жыл бұрын

What did they ask ??

Hi Thanks for this video. Can this be used for the 999 cos i have an assessment ajd interview soon. Thanks

@CareerVidz

11 ай бұрын

You may find this more helpful: kzread.info/dash/bejne/oq6pmNR9o7OTg7g.html

its a pity the fire service don`t follow this, they don`t work with or alongside anyone.

@CareerVidz

2 жыл бұрын

Do you work for them?

Need prednisollin steroids for my asma

@CareerVidz

2 жыл бұрын

Can you call you GP? Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏

Hello Mr Richard, please I have NHS 111 interview on monday - what questions should I expect from them?

@CareerVidz

2 жыл бұрын

The ones in this video and in the link in the description 😊 You've got this! 😊

@creativevibes92

2 жыл бұрын

@@CareerVidz Thank you very much. I got the offer as the video helped me alot

@user-xs3ki1hg8f

2 жыл бұрын

@@creativevibes92 what sort of exams did you take for your training? I just got the job and I have training next Monday. Wanna make sure I don’t fail these☺️

@creativevibes92

2 жыл бұрын

@@user-xs3ki1hg8f Your training will last for 12weeks but during the training, you will be given assignment on daily basis and on day 8 of the training, you will be given 2 exams and if you fail any, you are done with the programme. What's your email address for more information

@user-xs3ki1hg8f

2 жыл бұрын

@@creativevibes92 my training is only 5 weeks, tbh I am nervous about these exams but I know we get taught everything before hand. Just about studying.

NONE OF THESE QUESTIONS ARROSE !! They ask weird questions about whether you can remember a certain situation and what the outcome of that situation was. WELL , what if that situation hasn't arisen ?? what if I can't remember ?? , it was so strange and I was never asked about any skill sets that I have. total sham and this is nothing like it !!

@CareerVidz

Жыл бұрын

How do you feel the interview went? :)

@nopants4259

Жыл бұрын

@@CareerVidz It felt good because I was able to use my experience to suggest how I would deal in those situations. Later ,I was totally discredited and was told I didn't have the skill sets. The interviewers didn't even know what job I was applying for, I kept reminding them. There were 6 questions such as: "explain when you changed the way you speak on the phone in a work situation to solve an issue " AND remember this had to be an actual memory and example?? who the hell can remember that unless its happened a week ago ??? Also Explain an actual event when you had a disagreement with a manager and how that issue was resolved?? The feedback I got was "didn't answer question " !! I answered all the questions and have years of telephone handling experience, but I failed to get the job because I couldn't remember ACTUAL examples. When I spoke to the HR they kept getting my name wrong and also listed questions that weren't even asked . I asked can you provide the 6 questions and they couldn't?? well how did they know what I'd answered or not. It was soul destroying . I will be complaining

Very low paid job. High staff turnover

@CareerVidz

8 ай бұрын

Do you have experience with this role? :)

Is one of the questions, ‘can you bang on the ambulance dispatch button like there’s no tomorrow?’, 111 is the bane of the ambulance, these call takers should NOT be able to dispatch ambulances! 🤬🤬🤬

@carleymarie9739

4 жыл бұрын

Im sorry, but that is extremely dangerous and ignorant. 111 may be a 'non-emergency' number, but you very often get calls from people who cannot breathe properly, claim they are having crushing chest pains and in serious cases CPR calls. There are also a majority of cat 3 needed responses for people who have fell and are unable to get up, most times which have to be validated by someone clinical to make sure they are needed . Some of these people need a rapid response and their care shouldn't be delayed just because they've phoned 111 instead of 999 . Additionally, the only reason you reach an ambulance dispatch is because the system has stated to you it cannot rule out the symptoms are serious and therefore an ambulance might be needed. Not because the dispatcher themselves wants to send the ambulance. The call handler has the exact same training for NHS Pathways as a 999 call handler.

@jessicagrinsted7731

4 жыл бұрын

I called 111 when my 6 week old son was poorly. Turned out he was about to go into respiratory arrest. Never have I been so happy to see an emergency ambulance.

@michaelhill2803

2 жыл бұрын

999 look down on 111 and probs spoke about how they are a team player in their interview LOL.

@odinson8552

2 жыл бұрын

@@carleymarie9739 considering how much nonsense we get dispatched to by 111, what’s more dangerous? The amount of crews that get tied up with calls that have not been triaged appropriately by a clinician. 999 calls are triaged by our CAT desk. I kid you not, I have dispatched to people that cannot sleep, insect bites, runny noses, all thanks to 111. The ambulance trusts are on their knees, due in part, to 111.