10 CUSTOMER SERVICE Interview Questions & Answers
FREE GUIDE - 20 INTERVIEW QUESTIONS AND ANSWERS (LINK BELOW):
amriceleste.eo.page/65pnv
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VIDEOS MENTIONED
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15 BEHAVIORAL INTERVIEW QUESTIONS AND ANSWERS
• 15 BEHAVIORAL Intervie...
22 STAR METHOD / STAR TECHNIQUE INTERVIEW QUESTIONS AND ANSWERS
• STAR TECHNIQUE Intervi...
TOP 15 SITUATIONAL INTERVIEW QUESTIONS AND ANSWERS
• 15 SITUATIONAL Intervi...
WHAT ARE TRANSFERABLE SKILLS
• What are Transferable ...
VIDEO DESCRIPTION
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In this video I cover the top 10 Customer Service Interview Questions and Answers using the star method. I also answer the common question - What is the STAR method?
The star interview method is a technique used by interviewers to ensure that while you are answering an interview question and you are describing a situation where you are addressing the situation task action result, and this gives them a rounded response to their question.
The star method is also a great tool for candidates to use when answering any situational interview question as its a foolproof way of ensuring your interview has covered every area of the interview question.
I explain the difference between a behavioral interview question and a situational interview question.
I cover the top 10 tough interview questions and answers, including particularly tough questions such as Tell me about yourself, why should we hire you and why do you want to work for us.
TIMESTAMPS
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00:00 Top 10 Customer Service Interview Questions And Answers
01:09 Interview Question 1 - How Would You Deal With A Difficult Customer?
04:30 What Is The STAR Method?
05:08 How To Answer If You Don't Have Experience
06:36 Interview Question 2 - Tell Me About A Time When You Made A Mistake
10:44 Interview Question 3 - Tell Me About Yourself
13:43 Interview Question 4 - What Does Customer Service Mean To You?
16:53 Master Your Interview
17:15 Interview Question 5 - Why should we hire you?
20:13 Interview Question 6 - Why Do You Want To Work For Us?
22:09 Interview Question 7 - Why Do You Want To Work In Customer Service?
24:25 Interview Question 8 - When Have You Gone Above And Beyond For A Customer?
26:08 Interview Question 9 - How Would You Define Good Customer Service?
27:31 Interview Question 10 - What’s Your Biggest Weakness?
29:24 BONUS Interview Question - Do You Have Any Questions For Me?
HASHTAGS
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#customerservicelinterviewquestionsandanswers
#situationalinterviewquestionsandanswers
#starmethod
10 CUSTOMER SERVICE Interview Questions and Answers (STAR Method included)
• 10 CUSTOMER SERVICE In...
Пікірлер: 23
How did this video help you with your Customer Services interview?
Awesome detailed video. Thank you so much! Greatly appreciated
@amriceleste
3 ай бұрын
You're welcome!
This video was very helpful for me as I'm preparing for a customer service role in retail. I really like how you used the STAR method. Also, I've learned through your videos how valuable it is to give examples so the interviewer can get a better understanding of your skills and how you can add value to a team. Thanks for sharing, you're the best!
@amriceleste
8 ай бұрын
Thanks for the feedback, I really hope you get the job!
Awesome 🎉
Great insight
Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache
Thank you for this. It is really helpful. And you’re so cute. 🥰
@amriceleste
4 ай бұрын
You're welcome, and thank you!
Okay ❤
Thank you soo much for your tips and advice. I got my job in the council. Keep making a difference. I will have to buy u a coffee ❤
@amriceleste
6 ай бұрын
Amazing news! Congrats, really well done🎉 I hope you enjoy your new job! Thank you for coming back to share :)
Thank you. You provided a great presentation. Do you have examples of State of Texas Regulatory work?
@amriceleste
3 ай бұрын
You're most welcome! I'm afraid I don't, I'm based in the UK, and I'm not too familiar with Texas Regulatory work.
Hi mrs i am so groud of you Your channel help me improve my English better Thank you for your channel Have a nice day
@amriceleste
6 ай бұрын
You're most welcome
@michealnguyenconsultant9845
6 ай бұрын
Hi Mrs amri I have just passed the interview for studying abroad in Finland ,this is my dream when I wait long long time One more I want to say hello and thank you so much and thank you for your channel support me so much Nice weekend you Viikonloppua
May you make video for interview for Hr position job
Hi! I'm preparing for an competency interview, I'm an accountant and need assistance on the below competencies 1.leading and supervising 2.adhering to principles and values 3.applying expertise and technology 4.analysing 5.planning and organising 6.delivering results and meeting customer expectations 7.following instructions and procedures 8.deciding and initiating action
I have an interview and I'm so nervous
@amriceleste
Ай бұрын
Best of luck, I hope it goes well