In this video, we explain the purpose of Ask The Experts sessions. We explain who your testers should be, how to lead the conversation and we give some tips to run quality fact-finding sessions. We also highlight some question types to avoid and give examples of both good and bad questions. Finally, we give some advice on wrapping up an expert session so that you can keep communication with your experts open and caution you to stay focused on the problem, not your experts' proposed solutions.
Chapters:
00:00 Introduction - Ask the Experts
00:50 Preparation before Ask the Experts exercise
04:43 Opening an Ask the Experts session
05:07 Tips for asking Questions
06:18 Things to avoid when asking Questions
06:50 Examples of Bad Questions
08:30 Examples of Good Questions
09:51 Wrapping Up
Got questions? Ask us! - thoughtbot.com/hire-us