Aged Care Answers by CDCS
Aged Care Answers by CDCS
We help aged care providers meet compliance through education and resources. Culturally Directed Care Solutions is a team of experienced professionals dedicated to making a difference in the aged care sector. We support both residential and community care providers, and specialise in helping rural and remote services and organisations working with people from culturally diverse backgrounds.
We provide you with knowledge and skills so you can positively impact on the lives of vulnerable people, let's make a difference together!
If you want to know more about what we do and who we are check us out at www.cdcs.com.au
We know many aged care providers are struggling to remain compliant against a backdrop of industry and legislative change. If you need affordable and relevant resources that help you provide quality care and take the headache out of your next quality review audit, then check out how we can help at cdcs.com.au
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Thank you
Can you please make vedios for the new nurses like me about what are we need do after if :- 1) SIRS paper work 2) and after death paper work 3) admission paper work Plese
Thanks for the suggestions I'll look into that, I assume this is for residential care?
ahaa~ that's duty of care! now I know :)
Amazing and helpful videos ❤ thank you so much for sharing
Very useful videos thanks million times
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Thanks for the explanation
yes, thank you for this video, very good and helpfull. However, I would like to have more topics explained. It is clear to me, and very reasonable that if the consumer forgets a services provider is coming, still has to get charged. But I found insensible that if somebody like my very sick husband has suddenly get rush to hospital URGENTLY, in an emergency fashion, like it happened more than once, and I as a carer advice ASAP he is hospitalised, still get charged for services that are not delivered, because it wasnot cancelled 24 hrs. before. But 24 hrs before my husband was ok... during the day he started to get worse and then, i ended up that I have to call the ambulance. We dont have a crystal ball to know what could happen or will happen hours after. With such a bad luck that it always had hapenned like this, emergencies, urgencies, when a Services Worker is coming, or a subcontractor is coming...something that is not the case every single day, he doesnt have services everyday. And then, when he needs a TENS machine to calm his pain, recommended by his GP, since due to his heart issues and bad and chronic kidney function he can take medicines for that pain, he was told that the HCP doesnt cover that kind of thing, that is an exclusion... but it covers a robot vaccum,a computer, etc.... So, in my husband case, the money goes in "late cancellation fees" full price, paying people that didnt do anything, and not in what the old sick consumer needs for his health and wellbeing... I dont understand this system. Thank you very much 🙂
Definitely interested in a video about what you can't use funding for. Eg some providers will 'allow' spending on specialised shoes or continence wear, others won't. Great 'disappointment' or dissatisfaction often comes from Clients who have unrealistic expectations. Thanks for the great HCP run-down. I'm going to recommend to others.
Thanks for your feedback Martina, I will follow this up with a further video and yes I've been hearing some of the complaints from clients and I believe a lot of it comes from a lack of clear communication on how a package can be used.
YEAH WHAT A JOKE...I TOOK OVER A PLACE WHERE YOUR CARE WAY SUPPOSED TO HAVE BEEN DONE.. THE FILTH WAS SICKING...YET PEOPLE GOT PAYED...TELL THE TRUTH...
Thanks for your comment. It is very disappointing when you come across situations like that - hopefully we can clean up the industry and get rid of bad operators.
Why does the system put the burden on the client to write the notes.? Perhaps there should be a register the worker can sign off.
There's no requirement for the client to write notes, however the care staff and case managers should keep up to date notes on the care and services delivered to the person to help with continuity of care and as evidence they are addressing the person's needs. Sorry if I confused the issue in the video.
Social support services are help ful for consumers
great videos, great for training!
Thank you so much for these insights
No problem, please be aware that ACFI is no longer used in residential care and was replaced with AN-ACC in Oct 2022. We will update this video soon.
I don't know those bands, but I did listen to Elvis Presley
I feel guilty for telling people not to call me honey sweety, and etc. The other person can turn offensive. I do believe my words fall on death ears. And I feel I have been in an argument because of their offensive reaction. I guess since I can't stop it, and I never will, my best solution for me, is bite my tongue and take the high road.
It is difficult sometimes. I was recently in the UK and in an area where it was common for the locals to call you duck or ducky. This was an old term from the Middle Ages where it actually meant duc or duke and was a term of respect. It's sometimes best to pick your battles. In an aged care context if staff called someone duck or love etc., it would be appropriate to pull them up and let them know your preferred title or name as they should know better, it's more difficult with the casual meeting of a worker in a shop.
Thank you,Thats really helpful and informative
Hi there,can you teach me how to make a good daily care notes in the community please ❤
Hi Nita, we have developed an affordable online course that includes a series of videos and other resources to help people to write better progress notes. See the link in the Description section of this video. Hope that helps 🙂
Due to a shortage of labour could you do a video on sub contactors and the approval process. ie need for invoice and reimbursement.
Good idea, I have added it to the list as it is an important area that we have worked through with a number of providers. Currently all subcontractors need to be managed through the approved provider, that will change in the future though once the new home care program is introduced in July 2024.
What happens if they need more support than their package can provide? I am interested to know. Thank you for the video it is really helpful.😊👍
Good question, if someone needs more support than their package can provide, they should be referred back to My Aged Care for a review of their package level. If they have fully expended their package, they may be assessed for a higher package level. If they are on a level 4, though, it gets difficult as home care support doesn't cover 24-hour care, which usually means the family carer needs to take on a lot of the physical caring, the person needs to move into residential care or they need to find the funds to pay for additional care and potentially a full-time carer.
Thank you CDCS😊
Glad you found it useful, keep an eye out for upcoming videos we'll develop on the revised Standards which are currently being trialled.
Thank you so much. Super informative vlog.
Great to know it's useful Ramnik
Good to have the history
Thanks Debra, I think so too 🙂
I can not find the HCP Operations Maual for Providers on the Dept of Health website
Try this link www.health.gov.au/resources/publications/home-care-packages-program-operational-manual-a-guide-for-home-care-providers?language=en
Very helpful for all staff. This should be yearly revisited as some organizations due to lack of staff coerce their staff particularly the casual.
I agree, it's definitely a topic to be revisited regularly and for people to know and be able to state clearly their scope of practice so they aren't coerced into moving outside it.
I agree
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thankyou
I would like to serve them and take care of them.please help me
very helpfull
Glad it helped
Thank you for this knowledge. I am wanting to transfer from the NDIS Assessor Coordinator and become an ACAT assessor. Your site is providing a great overview in a concise way...many thanks!
Sounds like a great move to a growing area in the industry - all the best
We have invented so many ways to divert our attention from naming and systematically dealing with the real enemy that causes all other problems to occur. It is called: abuse. Just open Wikipedia and search for Abuse (90+ ways). Our ignorance of its spread make us too tolerant, accommodating, silent, angry, etc. Duty of Care does not fight abuse, it only makes it little less abusive. Legal system punishes those that get caught but remains passive to abuse, it let’s it be, it let’s it hide in plain sight and thrive like human weed/virus. Abuse is present in all spheres of live. So focus on abuse first and duty of care will be its normal outcome.
Thanks for adding to the conversation, yes abuse is something needs to be addressed and not glossed over.
very. helpful
thank you
You're welcome, glad it was helpful
Such a great content, Thank you from new graduated RN
Thanks Santosh, all the best for your career, we have such a need for committed RN's.
@@cdcsagedcare Thank you
How do i find how to right progress notes
Hi Cheryle, we have some videos on the basics of writing progress notes here on the channel, if you'd like to take it further we have a comprehensive online training course that you can purchase from our shop shop.cdcs.com.au/product/progress-notes-course/
Love your videos Find them very helpful as I’m studying cert III Age Care. I really like your delivery and info. Please give us more as you information is invaluable. I recently rescued a disabled lady, left in a bathtub for 2 hrs in a house by herself, by a support worker. Luckily she had a phone with her. The organisation would not send anyone to help her. She reached out on a Facebook page for any support worker available to help. I was the only person who responded. The legal follow up is now happening.
Hi Lisa, thanks for the feedback, I'm glad they are useful to you. I'm also glad you were able to help someone in such a vulnerable situation.
Thank you for the content.
Happy to help, thanks for your feedback
thanks for uploading theses videos, they are of great hep.
Great to know they are useful.
Thank you
Is there a email that I can contact you directly?
Hi, if you go to the 'About' tab in KZread you will find our email address, feel free to drop us a line through there.
Thanks for your information. I just found out my neighbour couple are going through this stage and his wife is now in nursing home. He’s home by himself.
I hope he can get the help he needs, it's difficult when a life partner moves into residential care. Glad the information was helpful.
Hi, How to become a CHSP provider?
Same question here, how to become a COmmonwealth Home Support Provider ? ❤
Studying aged care atm and this was well presented and very easily absorbed, thank you!
Thanks for the feedback Matt, good to know it was useful to you.
I'm 63 years old and Only Child Left Alive Eldest Son of my Dad's Family 97 years old Deceased in 2019 I'm a Disability Support Pensioner since 1979 and RTA RUS Medicals Manageress permanent Candy Richards 😭 And Laura Etcetc and Michele Herself Stating I'm sorry I Sent you that Blank Copy Document By Mistake Ignore that..That was my Driver's Licence Health Assessment Form April May 2021 to 2022 Approved By RUS Medicals Manageress and I was Roadworthy since April May 2021 for a Granted 12 months Driver's Licence But Michele RTA RUS Medicals sent By Michele Herself Sent Blank Copy Document to me personally apologised for By Michele Herself Stating I'm sorry I Sent you that Blank Copy by mistake Ignore that! But I didn't Because of 28 DAYS TO COMPLY Required Which May 2021 to August 2021 is Not 28 DAYS TO COMPLY..I've Since been Illegally Suspended Drivers Licence since August and I'm Housebound Since Augusts 2021 and they're All LYING and attempting an Identity Registered With TELSTRA NBN varyfied 12 months Driver's Licence was Used updated because I was 17 years With ACT Public Trustee Management (Jessica) Revoked Order ACAT Management member Mr Macarthy And S.Kasparek Justice Of The Peace ☮️ 2020 They're LITERALLY LYING Vultures SUKKERAH BIKIE GANG RELATED Too whom it was me who was Supenered Since BUT dropped from witnessing by ACT AFP Police back in 2013 ONWARDS..My Driver's Licence Okay since is MY Proof of Identity Registered With TELSTRA NBN Queanbeyan NSW Australia 2620 WHICH Took me overall 12 mths to Prove my identity Which I DID! That's My Corolla Sedan Auto 2000 and my DSP pensioner Payments and My Belongings also I OWN them outright and my Mobile Phone Device and clothing and other Needed only Belongings It's the Last Time they'll ever Stealing off me Against ME or Mine as they've been doing for over 40 years.. I've Even had a NSW Ballina NSW Ombudsman Service advised that I Leave then Ballina Leave the State for Our own Protection, Which I DID and 23 years Later nearly 1,300 klmteres Away ACT Mental Health ,and AFP Police have been Harrassment and discriminating against and Abusing my Legal Rights to DEFEND Myself house and Home Live Singularly and Work and Drive my Own Registered Vehicle by Mistakenly sending me a Second Health Assessment Form in Same 12 mths Granted Drivers Licence already May 2021 to May 2022 and Literally illegally Suspending my Transport By Acknowledging a Retired GP from New South Wales and Still literally Criminally LYING about it at the same time Making Analogies and All caught Juggling the Books Doctoring the Books and All they can do is Order my Premature Death since August 2021 Because I'm 63 years old and got a Personal Protection Order just to Get in and out of George Street Oaks Estate 2620 and they're experimenting with me Against my Will By ordering More Outrageous demands Such as Documentations Endocrinologist's Reports Sleep Aponea without any questions or examination Or Even Testing And Physchiatric Report from the ACT Mental Health Workers 😭 AND I was already Granted 12 months Driver's Licence Okay in May 2021 to May 2022 But Michele RTA RUS Medicals Made a mistake And is literally Criminally LYING about it and Covering Up they're Mistakes by LYING about my Mental Health and George Street Oaks Estate Canberra 2620 Renting Agreement.. I've got PLENTY OF PROOF Too Please Reply Me Brett Lynden Everingham Oaks Estate Canberra Australia Capital Territory 2620.. P.S OAKS ESTATE ACT 2620 Doesn't have a Bus Service either or an Australia Post Government Mailing Box on Corners of Mackewn Street And Railway St Oaks Estate Canberra 2620 Since about Sukkerah Bikie Gang related
Thank you !
You're welcome!
Thank you
You're welcome
Great 👍
Good presentation but we didn't really need the lengthy history lesson. Also, I wanted information from the consumer's point of view but this presentation seemed to be aimed only from the HCP provider's perspective, though I did get some useful information. But what I still cannot ascertain is how much a Centrelink pensioner would be required to actually pay directly from their pension, typically, to access,say, Level 1 care. Nobody seems to discuss that but another pensioner told me to forget HCP and just directly hire ordinary domestic help cleaners,gardeners etc to help you,as needed because you still have to pay out money to HCP workers from your meagre welfare pension, even though the government has so generously subsidised such potentially very helpful Home Care for aged/disabled people. The other thing I and others want to know us: If you get offered a package, are you obliged to start using it immediately or can you wait until you get seriously incapable of doing things for yourself and then draw on the HCP for necessary help ue when you feel you really need it because you just can"t do it for yourself any more or just too bloody old? And one final question, if a HCP consumer is allocated, say a level 1 care package, which might specify a set number of hours of care daily or whatever, do they have to stick to this rigid routine care eg same time, same place to get whatever care is signed by up to or? Or can it be some sorts of occasional care an otherwise healthy, self sufficient senior might need eg you go to have a colonoscopy and you are perfectly OK afterwards but you are required to have someone drive you home and stay with you the whole night, but you have nobody, are not allowed to catch a taxi safely home or even stay at a motel nearly the same hospital, like happens where I live. So a person might only need to access such obligatory care, say, once every three years. They don't need a carer dropping by regularly, on a routine basis. How would that work? Given that now, there will soon be a law that specifies carers must get a minimum of two hours caring work or be paid for a minimum of two hours, each visit they do. Who pays them for this 2hours minimum? The government or the pensioner, directly from their welfare pension pay, when they get invoices by their HCP provider? It's a very well intentioned and potentially very beneficial service by both our government and carers alike,xwho mostly do a good job and deserve to be fairly rewarded but it sounds like a very convoluted, massive, complex nightmare of a bureaucracy for consumers to have to try and navigate understand etc fully and many consumers of HCP confirm this, to me, from bad experiences with it. And because it is complex and somewhat lacking in transparency, in some respects, HCP would be a system very vulnerable to abuses by eg unscrupulous providers etc. We like to think these don't exist but the reality is, like we have seen with bad residential care facilities during COVID, the do exist. And help aged care inmates and HCP recipients who often have caring family, hence need for such care, are powerless to do anything about the financial anther abuses they are so vulnerable to being exposed to. This doesn't imply the entire Aged/disability industry is bad. There are some excellent providers and care workers. But there are also the other kind, hopefully just a rare irity, but it only takes a few unscrupulous ones to give entire industry a very bad reputation that puts seniors off even bothering to apply for a HCP, even if they need one. There needs to be much tighter control, auditing etc by the government over how the money it so generously provides to help the elderly is spent. In other words, who is it REALLY helping? The HCP provider's and carers personal finances? Or the consumer's care needs? Some answers please, if you can provide these.
Thanks for the feedback Anne, it's good to know what is useful or not, I'll look at adding chapters so that people can skip the history if not relevant ;-) Yes, this video was aimed at helping care staff working in the industry understand HCP but to answer your other questions: the maximum a pensioner can be charged as a 'fee' is 16.5% of the base single pension, but it also cannot more than the cost of providing their services, this is often referred to as the 'basic daily fee'. Of course someone receiving Super payments may pay more up but only up to the cost of providing the service. Yes, you really do need to consider the value of a level one package, particularly if you only need basic supports like house cleaning once a fortnight or gardening, some people end up taking up a HCP because they can't get CHSP level service, personally, I wouldn't. Re the time you have to accept a package, you only have 56 days once a package is allocated to decide whether to accept the package and who you want to manage that package however, once you have been approved if you are someone who doesn't want to accept a package straight away or you are not sure you can call My Aged Care and ask them to change your status to 'not actively seeking' a package, this moves you temporarily to the bottom of the list. Once you need the package you can contact My Aged Care and change your status to 'seeking a package' and you move back up the wait list to a point that reflects both your current needs and your 'time waiting'. HCP is really only for people who need ongoing support, CHSP services can help for short term support, or there is a program called Transitional Care packages (TCP's) that provide up to 12 weeks of support after a person goes home from hospital - it's designed to help the person get back on their feet and avoid bouncing back into hospital. I'm not clear on the future minimum hours for care staff however, my understanding at the moment is that care staff have a minimum of two hours of work - this can be over one or more clients they are supporting, I don't think this will change that much as you pointed out, not everyone needs 2 hours of support at one time. Of course we are in the midst of reform and programs will be changing over the next 18 months, we'll be doing some videos once we get further confirmation - but thanks again for your comments.
Thank you for this session. It has helped me understand (in brief) what I needed to know. The basics as it were. Yes I would love to see more of these as I am at that age where it is something I have to think about for my husband and myself, plus, being a nurse and working in aged care, is important knowledge for me.
Hi Val, thanks for your comments. It certainly helps us know what people want to know more about.
This is so helpful as a new nurse im stuck with what do i document on in long term care . can you please do a video with examples of different progress notes .
Thanks for the suggestion Nessa I've passed it on to our team and we'll look at that as a future video. All the best with your work.
What is that picture? It is stunnimg
Thanks Kate, that's a painting from a top end (Darwin) artist.
Good presentation. Although in the example "I used identified interventions to distract Ben..", I don't think this is specific enough. The actual intervention used should be more detailed in my opinion. Cleary the "identified interventions" were effective so I want to do them again and evaluate my care plan to state these interventions are effective and to continue them. But I don't know exactly what interventions the carer rendered. So that leaves me in a difficult position.
Thanks that is a good point. Normally these interventions would be identified in the person's support plan, however your point does emphasise that not everyone might actually know that.
What do you offer then? I do not see you writing an intervention MrDWH. It would be nice for you to write some of your own interventions for us readers to learn from thank you.