We cut the cord last week! Couldn’t stand them anymore! They’ve actually gotten worse since you put out this video. I was told that if I didn’t agree to “text” with a rep first, I’d have to wait longer in line to speak with somebody. Freaking extortion! 🤣

@greyblack5982

10 ай бұрын

I'm sorry to hear that. I'm one of the customer service representatives. I suggested to our higher department about our customers' concern to fix it as early as possible, but still the same issue about that IVR or automated system.

Their automated communication is infuriating.

I never thought I’d see the day where I would learn how to do this from somebody 3 times my age 😭😭 i followed you to the T and it worked. Thank God. I was trying for almost an hour

@FUNNYMANERICWHITE

6 ай бұрын

😂😂😂😂 right! The world is ending lol

I just went thru this today -- AFTER I drove 30 minutes to & from the nearest Comcast store, where they couldn't find a better rate for me (My bill suddenly shot up 20 bucks) I was totally yelling at the phone robot . . . . Took me 3 tries to speak to a live person (who DID give me a better rate, I must admit) Pete, you're much calmer than I . . .😁

I work in a call center in the Philippines and I always feel sorry for my customers for not getting a good service for what they paid for. But what can we do, we are just employees that has to follow the rules of the company.

@kjv1861

5 ай бұрын

Same!! Transcom iloilo.. apakapangit na account.

@pompommerman9830

5 ай бұрын

Sorry you gotta be a punching bag for these frustrated customers 😭

I just spent 8 hours on the phone and was lied to and with different explanations every time. They didn’t want to identify with id# and some wouldn’t repeat their name when asked, put on hold for a supervisor who never answered

Sooo frustrating! This the same experience I had. I done with Xfinity. Time to move on.

It's a ridiculous annoying system they should be flipping ashamed of this substandard customer service...that's such crap!!

@cookiecuttercooking3448

28 күн бұрын

😂

@Snowl_Az

25 күн бұрын

I work as Xfinity and... Don't worry, even us as employees hate it xD

@Snowl_Az

25 күн бұрын

When we Transfer, even us have trouble with that sh*tt* machine

I'm one of the customer service representatives. I suggested to our higher department about our customers' concern to fix it as early as possible, but still the same issue about that IVR or automated system. Felt bad for our customers' bad experiences.

@ZeroFearCity

7 ай бұрын

Same here buds I am just one of the rep like you, they would listen to us bare minimum and they always run behind sales. I do not really remember when was the last time they asked “Oh how well did you handled the customer, was their problem resolved and were they happy with your resolution” Nah as I said what they ask is “Did you make any sales here” lol wtf I though I was a CSR how I ended up being a sales rep 😂🤣

@urgirl_rushene108

7 ай бұрын

​@@ZeroFearCity swr it's always "did you make any sales" like wth

@kjv1861

5 ай бұрын

Pare pareho tayo ahh. Kaiit galit na cx dapat makasales ka.

@troodon7884

2 ай бұрын

I made 7 Xm sales yesterday 😂

@kjv1861

2 ай бұрын

@@troodon7884 congrats!

It’s worse when you get someone on the line.

OMG. This is what I just went through this for 3 days now with them. Worse company EVER.

I feel your pain. Xfinity is beyond infuriating!

How awful. Thank god I don’t have Xfinity. Sorry you had to go through that.

HAHA I just did this. AMAZING! Word for word. the worst is when you hear the fake typing. I spent 25min and then gave up, tomorrow Ill head to the store

I know how u feel. I can’t get no one on the phone. When I call to complain, they won’t answer. They made my bill up sky high. They sneakily did that.

This has happened to me many times. Once you are connected to a rep, they are in the Philipines. They are quite polite but not helpful. And why are those jobs not in the United States???

@davejannaragon8715

3 ай бұрын

Hi, I am from the PH and I was a former customer service respresentative. I am sorry if some of the agents gou talked to were not helpul. We follow strict guidelines and procedures mandated by the management and unfortunately, we have no choice but to follow and comply with it. I also want to tell you, that not all Filipinos don’t know the process or weren’t helpful at all. I know a lot of customers who leave positive feedback and commendation to Filipino agents because they were smart, resourceful, and compassionate. Let’s just not generalize people based on where they’re from because even if most of the Americans I dealt with were rude and condescending, there were handful of them that were really patient, calm, and polite.

@davejannaragon8715

3 ай бұрын

To answer your question, why these jobs are not from the US, that’s because of business purposes. These US companies outsource and hire people from India and Philippines for cost cutting. Salary is lower in these countries. I hope this answers your question.

@Xaves511

3 ай бұрын

@@davejannaragon8715 I have nothing against Filipinos. I have good Filipino friends. They give me the best ice cream I’ve ever had. But look, let’s not get woke here. If you call Xfinity Comcast 9 out 10 times, it will be a Filipino. Usually very nice. But don’t resolve issues. That’s my experience. I am Cuban. I criticize customer service in real life in South Florida because most Cubans, not all, are rude and not professional. It’s not about ethnicity or any of that. It’s about the fact that Xfinity comcast should have call centers here. Costs a little more? Well, they are not giving any of their services away. Charity begins at home.

Sir you just have to say that you want to speak to a customer service representative on call or on chat .....and if you are not able to get a voice agent you can also ask the chat agent to arrange a call for you and he will get a call within one minute And as you are educated and can login to Xfinity application or on website ...you can see that there are several option to talk or chat with an agent 😅

Simpley type 1-1-2 to connect to an agent 😊 hope you'll have better experience next time. I am also a Xfinity representative I hope this helps😊

@FUNNYMANERICWHITE

6 ай бұрын

Where? On the daily paid or text?

I am one of the customer service representative, I will suggest you try saying this sentence " I want to disconnect my services" this will help you to get to the live agent very quickly

Bro Xfinity literally has the worst answering machine

Hahaha after that customer services agents just get frustrated customers, and they have to deal with Bad customers

@greyblack5982

10 ай бұрын

I agree. I can't blame the customers about the automated system issue. I already informed the higher management to fix it as early as possible but still the same.

Xfinity fucking sucks, it’s like the world will explode if they let you speak to a actual human being, I’m dealing with it right now

Ill give you some Tips how to be directed immediately to a Live representative! When you dial there 1800Xfinty when you ask what are you Calling about just say Live representative then Billing, Tech department Mobile Care etc dont say Customer Service, You will be in circle! thanks me later

I got yelled at alot because of this stupid ass IVR system and i don't even know what it's like going through it

I am getting a dsat because of the automated system! All of my customer had an issue with the automated system even I already resolved their issue.

I had been trying to cancel mine for days when my mom heard and called for me. Idk of it mattered that she asked for a spanish speaking representative. But 14 minutes later, my service was canceled. So maybe aske a spanish peaking friend.

I feel you pain I am dealing with this right now Can’t speak to a real person 😢😢😢😢

You News to select the options that the ivr give you for example questions about my bill or more options

This man is me everyday

I feel You , I dont like this bs either. special when you reach out to them about a problem concerning a bill , that was charged to you., by mistake.

i had the same issue when i tried to cancel At&T

I work at Xfinity customer service, and it's been many times that customers are already mad when getting over with me cause of that IVR, we have suggested many times to resolve it, but no one listens to us :(

@greyblack5982

10 ай бұрын

I, agree. I suggested as well to our higher department about our customers' concern, but still the same issue about that IVR or automated system.

@jpepper7060

3 ай бұрын

If customers are able to get though the IVR, just get the money out of them and disconnect

I juss call like a new customer trying to get service boyy do they pick up quick

Cancelling today and can't get my transfer/port pin for the Xfinity Mobile phone. SMDH. Never again with Xfinity.

Like Charter hang up on customers customer service is the worst in this country

As a call center agent in Xfinity. It's kinda though to be in this job and mind breaking

know the experience to well

Yep just did the same thing to me 😢 they suck

I'm surprised I haven't been shut down because of how bad their customer service is

I worked before from a callcenter here at philippines handling xfinity/comcast account. and tbh the automated system really sucks. We tried escalating the issue a couple of times already but still they did nothing. ps. If u recieve a survey after speaking to an agent. Even the service sucks but please rate the agent atleast 8/9 for them to retain there jobs. Thats the reason why i lose my job 🙂

I am a currently working in a BPO as a trainee in the Philippines, and i feel sorry to this kind of service, atleast i have an idea what makes the costumers irate.

That happens all the time. Everybody knows that.

Introducing Xfinity rewards lol. He was about to chuck that phone.

If you ever meet me let me know coz I work as a chat agent for xfinity😊😊😊

Tell them you want to cancel your service, that will get you in contact with a live representative.

Shame was once a great company

@jpepper7060

3 ай бұрын

If it was, must have been many years ago!

THEY R PITIFUL. I FEEL SORRY FOR THEIR EM PLOYEES. I'M SURE THEY'RE TREATED JUST AS BAD. i'M DONE WITH THEM

Its still the same. Nothing has changed. And thats why we left v

This company is absolutely horrible!!!!!. I've had the exact same problems. Their automated system is trash. It's incomprehensible how they can get away with this. I'm getting rid of them snd using Roku.

Yo just say I want to cancel my account and proceed with customer service ,works!

@user-fu5ry1zm5e

7 ай бұрын

What is going on

براحه يا جدو اومال احنا بنرد علي مين

trying for 3 months to get billing fixed, there ai is worthless and hit and miss on chat one agent lied 1 seemed to get things straight but billing still wrong. i yet to get anyone on phone

Good God.

Wait how did he get the machine though to say dear or peer? The only reason I found this funny was for that cause it’s likely no reason they then decided to hang up cause they probably figured they’ve got to be playing with us by telling the automated system that name call him lol

Simply say i want to disconnect or remove service and you will connected with an agent

Tell them to cancel service... 🤣

I had a problem with my internet connection and it frustrated me so much I am autistic man I kept trying to get ahold of an agent I kept trying and trying and I got stupid machines I was so upset that I had a meltdown and was almost carted off to a hospital they don't understand that there are people with developmental disorders senior citizens people have a hard time navigating these automated systems not everyone is a millennial it is very frustrating I think they need to have a mandatory person answering the phone at all times for people who cannot navigate very very frustrating

@The92Waffles

7 ай бұрын

yea these things are brutal for old people. they just dont have the patience or soft skills to navigate these complex automated paths when calling customer service lines. they just want to speak to a real person now

@larinemoore2509

4 ай бұрын

They don't have measures in place for seniors or people with with issues

I prefer to call the comcrap

Bro looks like he’s sick of all this shit lmao

i know this is off-topic but have you ever seen the movie "Up" lol once you see it and you look at this video and you see them side by side I think you'll know what I'm talking about 😂😂 that movie ... the guy in that movie is probably grumpy cause he has xfinity service too.

@LupitaSin21

10 ай бұрын

I was thinking the same 🤣

This makes my blood boil. Their automated phone system is the worst i've ever seen. And once you get ahold of someone it's *always* an Indonesian or Indian person you can barely understand and who is not equipped at all to help you. I canceled and went with a service that has slower speeds but I don't care.

I am in customer service of xfinity, but These things I also don't like it.

Wow this guy has the cheapest Comcast plan ever!

I know that look and I know you're going through with a stupid AI COMPUTER That is going to replace live customer service people

Support personnel (esp @ Xfinity) don't know JS. They just read off a list and hope you'll get frustrated and look elsewhere

Disconnect xfinity. We have another wifi service. How can we return your equipment?

I usually call corporate if I need something done

@lordschild673

8 ай бұрын

What’s that number???

@larinemoore2509

4 ай бұрын

Please share number

@larinemoore2509

4 ай бұрын

Will be contacting FCC and Jutice about their business practices. And the fact they are sharing our information with outside contractors

This litterally just happened to me moments ago. I was thinking about leaving att. All these companies have gotten outrageous! I blame the work from home culture. Folks hv just completely abandoned professionalism because there is nobody truly holding them accountable from their living rooms. PUT AMERICA BACK TO WORK IN OFFICES!

This is so annoying I do not like talking to a computer omg 😱 annoying

They sick of y’all calling 😂go outside and make some friends besides yelling at agents

try saying disconnec my service coz the ivr is not programmed to do such, it will connect you with an agent thank me later

Worst customer service know to man or woman!!!

I'ma need more context on this, why was he needing to talk to a CS rep for billing if he paid on the 8th and this video was uploaded on the 10th of June? Why didn't he go to their web page to the Billings section or frequently asked questions regarding billing to see if his question(s) could be answered there and also why wouldn't he just go to their chat option online? So many questions that this video doesn't answer. 😅

@OGRH

7 ай бұрын

You're part of the problem 😅

@LupitaSin21

7 ай бұрын

@@OGRH yeah okay. Me as a former CS rep can say this questions that I'm asking can be answered the majority of the time by going there if you don't wanna waste "hours" on the phone. Some people just don't wanna bother and want everything done for them, then get mad if we take long 🤣 The thing is a lot of agents take that long on purpose so they don't have to take a lot of calls. Also take in consideration that chat agents will ask & give you the same information as a phone agent, we all have and use the same tools and can do the same things, unless you're TS or billing specifically. This right here is just asking to get transferred over and over 🤣 ijs

@la196

6 ай бұрын

Hmm, guess you haven't needed to get assistant lately where you got caught up within their ridiculous system loop issue. This is happening to even to the most tech savvy people too. They should flipping pay attn to the people supporting their company. They have plenty of peoples hard earned money to hire people to solve know downfalls with their customer service system. If they want to cut corners and save money to eliminate human assistance, they need to invest in people to balance it out and get their automated system optimized!

@LupitaSin21

6 ай бұрын

@@la196 🤣 I actually have needed assistance lately, as a matter of fact. With my internet. I already know all the bs they're gonna have me do, and even though I do it before even reaching out and I TELL them I already did it, they make me do it all over again. I just act like I do it cuz what's the fkn point if I already did it and got no results. Turns out some idiot cut the damn internet cable from outside the house and that's why it wasn't working 🤣 Also, Idk if I mention this but I used to work tech support for AT&T and customer service for Xfinity(Comcast), trust me they both know about their shxtty system but they don't care to fix it and just have us, the agents, to deal with the mad customers. I've made peace with that and just try and solve the problems myself as best as possible with the knowledge I have and/or look for how to solve it on Google/KZread, you'd be surprised how much more help you can get without having to deal with a company's customer service or tech support.

@ace4love

5 ай бұрын

@@LupitaSin21 So, I have had an issue for over two months with a line problem in my neighborhood. I know it's not at my home. Tap to modem is all good. I used to work as a tech for Comcast. I also know it's a neighborhood issue because my neighbors who have not gone to dish report it to me. Each time the service goes out (outage not home issue), I have to start over in the entire process. If I use the automated systems, they fail every time with a message, "sorry something is not working, try again later" The ONLY way to get anything reported is via a live agent. The trouble with that is that they tend to blow smoke up your ass telling you that they will make sure the issue is resolved. Never happens. It has taken me two months of hour long calls every day to get anything escalated. The only thing that happened is that they setup a tech to come to my house just so he can find nothing and submit it to the lazy ass line techs that will not fix the issue. On the job, I have seen line techs open an amp cover that was filled with water and debris and take out a filthy rag and whip it out then put the cover back on that has a failed weather seal. Never went back to replace or seal it again. My experience don't jive with your BS.

lol i thought American internet services are best but now i know they all suck

I only watch TV and movies free online, but my game console needs Internet to do some other things. This company is a disgrace, and so is the federal government for protecting their monopoly.

@greyblack5982

10 ай бұрын

I'm sorry to hear that. I'm one of the customer service representatives. I suggested to our higher department about our customers' concern to fix it as early as possible, but still the same issue about that IVR or automated system.

@chrisleaf

10 ай бұрын

@@greyblack5982 Of course there is not only the automated system that prevents you from reaching a representative, but the representatives do not allow you to reach a supervisor. No service, no money from me whatsoever.

This is horrible

Xfinity is such trash

I am an agent and if you see this error and unable to connect on phone with agent, then ask chat agent for a call back link