Thank you for sharing your story! I know this is going to help so many others. So sorry this happened to you. 😟

@neebieslittleluxuries

3 ай бұрын

Thank you so much for sharing my video. I hope people can watch and learn from my mistakes to avoid facing the same issues I just had! It took a month!

Girl I'd be SOOOO UPSET. i cried over a 500$ bag that got delivered to the wrong house. If it was one of my LUXURY bags?! I'd be extremely upset.

@neebieslittleluxuries

3 ай бұрын

Girl I was SO upset because I was REALLY anticipating that bag😭😭😭😭and it was so freaking expensive!!!! I’m glad I was able to find the same style of bag on fashionphile and I was to get most of my money back. Still out of a luxury trade item though since they sold it despite the fact I have a case on them opened up with consumer protection services! Horrriblleee😭😭.

You are so calm. I’m so impressed by how well you’re handling this

@neebieslittleluxuries

3 ай бұрын

I will admit I wasn’t as calm at the end of things 😂. I think I was just super dumbfounded in the beginning. I was shocked! In the final clip of this video I think you can tell I’m a lot more upset. When I first recorded, I felt more confident that Rebag would do their part but they didn’t all. I trusted God though. I knew I would get my money back! I’m still out of my trade but stressing about it won’t do me any good. Thank you so much for watching!! 💕

I’m so sorry for your experience with them. I’m so glad you posted it to inform others about rebags horrible service! What a disgrace.

@neebieslittleluxuries

3 ай бұрын

I am just glad I was able to get my money back despite the issue of them keeping and seeking my trade item. They have become a horrible company! Thank you for taking the time to watch!

Oh wow! They are the absolute worst! They are shady and they are seriously trying to steal and lie as their business model. I hope they close down because they are doing this to so many people. ❤❤❤. I’m so sorry this happened to you.

@neebieslittleluxuries

3 ай бұрын

Hi Winnie! I love your channel. Thank you for watching! 🥰🤎 I hope others can learn from my experience. Definitely was a hassle and the most annoying 3 week issue I’ve ever dealt with!

That’s beyond awful!!! Please contact your credit card company and report it as a fraud. There is clearly an issue in their shipping department. I'm horrified they’d ship luxury bags without insuring them. Just a total collapse at all levels! So sorry this happened t you.

@neebieslittleluxuries

3 ай бұрын

Hello! Thank you so much for watching! Credit card company was contacted and provided evidence and they reversed the charges immediately! I was relieved. I’m still out of a trade, and they have since sold my trade and given me zero compensation!😞

With all the theft going on there it’s amazing they are still open!

@neebieslittleluxuries

3 ай бұрын

Truly! They should be embarrassed

Oh wow, I've bought at least 5 things from them and did a trade no issues. But I've been seeing more and more horror stories on here so I think I will just accept my good vibes and move on from them for any future purchases. Rebag prices are better but fashionphile customer service is the best.

@neebieslittleluxuries

14 күн бұрын

@@stacyb6461 before this I was a very loyal customer to Rebag, they’ve gone downhill fast 💔

Wow. Glad I watched this video. Customer service is everything to me. I’ll proceed with caution if I ever buy from them.

@neebieslittleluxuries

3 ай бұрын

Please be very careful with them! I never thought this would happen to me. But they genuinely don’t even care that I was a diamond member

I’ve been a Rebag VIP for about 3 years and, despite having a concierge who texts me about preview sales and my wish list, the customer service has definitely declined. I’ve NEVER experienced something like this… this is wild. I’m so sorry this happened!!

@neebieslittleluxuries

3 ай бұрын

Yes it’s crazy!! They text me too. Like clockwork. I’ve been buying with Rebag since 2016-2017! I’m baffled.

My only experience with Rebag came recently when I purchased an item from them on eBay. They didn’t ship by the eBay specified date, so I requested they cancel the order. They sent back an automated message stating they would cancel upon request so long as the item hadn’t shipped which it had not. 4 days later they shipped it to the authenticator anyway!! eBay denied me a refund because the “seller provided proof of delivery”, which was to the authenticator not my home. I filed another claim with eBay and my CC company. The icing on the cake, Rebag reposted the same bag they had sold to me on eBay while this was going on.

@neebieslittleluxuries

3 ай бұрын

Oh my gosh!!! Horrible!! I have heard about them doing that recently. Did you get your money back from the CC company? I was a long time Rebag customer but never again!

@KRP-tq8hh

3 ай бұрын

@@neebieslittleluxuries Haven’t gotten the refund yet. eBay stepped up and allowed me to return the item because Rebag basically violated their terms and conditions. Waiting for eBay to refund me. Absolutely awful business practices!

@neebieslittleluxuries

3 ай бұрын

@@KRP-tq8hh I hope you get your money back!! Rebag went sour fast! I’m so sorry that happened to you!!

@KRP-tq8hh

3 ай бұрын

@@neebieslittleluxuriesThanks!

My goodness. Sorry you’re going through this. She’s the posh did a multi part video on her horrible experience too.

@neebieslittleluxuries

3 ай бұрын

Thank you for watching! Yes, I recently saw her videos. She’s the one who sent me the links for reporting them to consumer protection services. Can’t believe how they’re acting!

This is shocking. If this was me I would be FUMING! I am based in England, UK so unsure how this would be resolved here, but Trading Standards could intervene if a case like this happened. This is the total opposite to getting a luxury experience. Honestly, SO glad you got your cash back

@neebieslittleluxuries

3 ай бұрын

What is trading standards? Is it like a consumer protection thing? We have consumer protection services per state which I contacted, but they’re a little limited in what they can especially in incidents like this. Rebag actually refuse to cooperate with them and talk to them. But mostly in these cases, we have to rely on our credit card companies being willing to refund us! Which I’m so glad they did! Thank you for watching! I was really mad after the initial filming of the first video when they were giving me a hard time! I honestly thought they would just refund me, but nope! They stole from me instead!

Omg Rebag is the worst but I’m glad you got you money bag 🙏 since they ruined my Chanel vintage I will never going to do business with them again.

@neebieslittleluxuries

3 ай бұрын

Thank you so much!! I can’t believe the ruined your bag….that is so devastating. There is something wrong with them as of recently

Omg that’s so stressful 😭😭 I’ve been hearing a lot of tea on both rebag and fashionphile….selling fakes, replacing new items with old ones, etc. makes it hard to enjoy the pre-loved market 😭 I’m glad that the cc dispute worked out but it still seems like they owe you for the trade item??

@neebieslittleluxuries

3 ай бұрын

Yes they do and girl THEY SOLD IT!! Even with all of this going on me constantly telling them to send it back they sold my trade item!!! 😩😩

OMG girl, so sorry this happened to you. There is another content creator on here that has a whoooole series on how Rebag scammed her and I think she is suing them! Rebag customer service is trash frfr

@neebieslittleluxuries

3 ай бұрын

It’s really horrible! Thank you for watching!

I'm thinking the reason Rebag wanted pictures of the packaging is to figure out if it could have been opened before you got it. That possibly it was stolen after the customer sent it. I have seen videos where packages have been opened during shipping transit and items removed and it's then been resealed in such a way the customer might not notice it had been opened. If this is the case, and it sounds like Rebag suspects so, then refunding you might take more time since they will in turn try to get the money from the shipping company instead of stopping payment to the customer.

@neebieslittleluxuries

3 ай бұрын

Unfortunately Rebag did not suspect that. When I brought that up, they refuted it. They did not want to open a case with FedEx To begin with, I did ask FedEx if they did and they did not. So, I presume they know they have a theft issue going on and are trying to keep every crumb they can. It took over 3 weeks and Rebag still refused to refund me. After I sent the images, they had nothing to say. I had to get a refund via the credit card company, Rebag refused. And the cherry on top was they kept my trade and sold it off hastily. They marked my case as “resolved”. Rebag is truly heinous.

@annelisabethcom

3 ай бұрын

@@neebieslittleluxuries That's theft. You got your money bag for the bag they sold you, but since you didn't get the bag you bought, the balance should have been returned. Report them for theft to the police!

@neebieslittleluxuries

3 ай бұрын

@@annelisabethcom I would love to! But it’s so hard to do where they’re at. In New York. I sent everything to the consumer protection services of New York but I was told the only other thing I could do, is sue them. The services reached out to them, they didn’t comply. They could be investigated by them! Suing is expensive all in itself! It would end up costing me so much more than my trade they sold, was worth! 😭 It’s so unfortunate. I hope I can prevent other people from being scammed. It definitely sucks to feel cheated. They have a huge theft problem going on as of 2023! But it has BOOMED starting around November 2023. I looked them up on the BBB. F rating now. And it went to F fast!

I've purchased twice from them and didn't have any issues. But I would be PISSED. I don't know how you paid, but I would contact your bank, credit card, or whom ever you used to pay and have them reverse the payment if you don't hear back from them SOON. I wouldn't allow them to yank my chain.

@neebieslittleluxuries

3 ай бұрын

Yes! I got my money back from the credit card company. They reversed the charges. However I’m still out of the trade I sent in. As a long returning customer of Rebag and a diamond member, I’m upset they would do this to me! I’ve done easily about $30-35K worth of purchases with them throughout all the years….been shopping there since 2016.

@ladyb7588

3 ай бұрын

@neebieslittleluxuries Well, they need to send your bag back, too. I would call them EVERY DAY if I had to They would remember me.🤨

@neebieslittleluxuries

3 ай бұрын

@@ladyb7588 I have called and they don’t answer my calls any longer. Nor my emails. They actually sold my bag💔. I went to check the emails when I was reporting to the credit card company and getting my proof together, and it has a big fat SOLD on it!! Horrible. The only thing I can get back at this point regarding my bag is some sort of compensation. It’s so expensive to sue them too😞. I made this video so that hopefully other people don’t get duped by them as well! Horrible.

I'm so sorry:(. This is horrific😢

@neebieslittleluxuries

3 ай бұрын

Even worse because they sold the trade they kept too despite the fact they knew I didn’t receive my goods. I’ll never get it back now. I hope this never happens to anyone else! Thank you so much for watching

@thehandbaghousewife

3 ай бұрын

That really stinks:(...

I am still waiting for a trade credit for bags sent in a month later

@neebieslittleluxuries

Ай бұрын

Wow. I would check in with them. They stole my friend’s bags and never paid her but marked them all as checked in. I want to make to an update video to this because they still are being horrible. Disgusting company.

The bought my Fendi backpack they gave me a quote bag was in great condition once they got the bag they claimed it had faults which it didn’t have and they lowered the amount by over 25% I don’t trust them

@neebieslittleluxuries

2 ай бұрын

Wow! They have done something similar to me as well. Definitely shady.

Don’t use Yoogi’s closet, they are the associated with Rebag. Look at the stock photos they use, they are exactly the same. Also, be careful with buying on eBay because they sell on there as well! At this point some kind of class action needs to be filed. They keep doing this to people without repercussions. You are in New York and they are a NY company so you can try filing a small claims case. In CA you can file and proceed on your own without needing an attorney so you might be able to that in NY as well. Someone has to teach them a lesson and if the default you’ll can get a judgement in your favor.

@neebieslittleluxuries

3 ай бұрын

Yoogi’s is associated with them?! I’m shocked! I didn’t know that. Wow! I knew Rebag sells on eBay as well! Totally avoiding their eBay platform as well. I don’t personally live in New York, my partner does! Technically it was his card, and I’m an authorized user! It’s super expensive to sue them in New York 😞! Just so devastating us as customers put trust into these companies to be treated like trash! Thank you so much for watching. I’m hoping more people file their issues with consumer protection services of NY. I agree they shouldn’t be able to continue doing this without repercussions!

@comfynlux5695

3 ай бұрын

They are? How do you know please share.

Curious, I know FedEx weighs their packages when they scan them in(I think)? Since the box was empty, wouldn’t that reflect in the weight of the box?

@neebieslittleluxuries

3 ай бұрын

Perhaps? I didn’t check the weight! I know when making prepaid shipping labels, you input the weight and they just scan them through. However with all the stuffing that was in there, the way the empty dustbag was wrapped, and the size of the box, it wasn’t lightweight at all despite it being empty!

@emilyp5176

3 ай бұрын

@@neebieslittleluxuries Depending on what bag you ordered from them(heavy or light) I just thought that would help further prove your case to them! They wouldn’t be able to say someone from your household took the bag if the package was shipped weighing X amount 🤷🏻‍♀️ Good thing you filmed the entire unboxing 😉

@neebieslittleluxuries

3 ай бұрын

@@emilyp5176I still can’t believe they insinuated that! So unprofessional. There wasn’t even enough time for anyone to do that between the arrival and the unboxing! So distasteful of them. I am so glad I got my money back from the credit card company, but I’m still out of my trade that they sold knowing all of this going on! Straight up theft! 😢

@emilyp5176

3 ай бұрын

@@neebieslittleluxuries Makes you question their business practices for sure! Glad you at least got what money back you could 🙏🏻

@neebieslittleluxuries

3 ай бұрын

@@emilyp5176 Certainly! They also allegedly outsource their customer service so they actually have no clue what is going on! Crazy! Thank you so much for watching and commenting!

This is not the first time of heard this about them, SHE’s the posh posted almost the same situation. I WILL NEVER DEAL WITH THEM.

@neebieslittleluxuries

3 ай бұрын

Glad to hear you will not deal with them! I recently was put into contact with She’s The Posh. She’s the one who gave me all the resources to report them to Consumer Protection Services! Grateful for her. I had no idea this was all going on because I was such a loyal customer I never even thought to look at recent reviews. Horrible company they’ve turned into!

@comfynlux5695

3 ай бұрын

@@neebieslittleluxuries yeah there are lots of videos about them. I’m just so glad I never dealt with them. This is terrible. Hope it all works out in your favor.

@neebieslittleluxuries

3 ай бұрын

@@comfynlux5695 Thank you! And thank you for watching 🤎

The box was empty… didn’t you think the weight of the box was weird and too light when you signed for it with the FedEx delivery guy?

@neebieslittleluxuries

3 ай бұрын

Not exactly. It was a big box so it had weight all on its own and it was stuffed extremely well and there was an empty dustbag. The specific bag I ordered I’ve never held in my hands or even seen in person, only ever online, so I didn’t know what it weighed or what to expect if I’m being honest. My first thought was not that it was an empty package especially because I’ve done loads of business with Rebag throughout the years

@user-pc1ny2wl3f

3 ай бұрын

Thank you for your response 🙂

@neebieslittleluxuries

3 ай бұрын

@@user-pc1ny2wl3f of course! Thanks for watching!!

Dispute the charge you will get nowhere with them. They sold me a fake Louis Vuitton strap and they did nothing. I no longer deal with them. Canceled everything with them.

@neebieslittleluxuries

3 ай бұрын

Hi Lisa, thank you for sharing your experience! I did indeed dispute the charges😊. I’m still out of the trade they kept, refused to send back, then sold. But oh well. I’m glad I got the majority of my money back! Can’t believe they sold you a fake!! How horrible!

They sound terrible. She’s the posh has a similar story. Terrible

@neebieslittleluxuries

3 ай бұрын

Horrible. I don’t recommend them any longer. I was a diamond member on there as well! Yes, I’ve heard Shes’s The Posh’s story and have been in communication with her! She is tagged in the description! Thank you so much for watching. Hope this helps other buyers/sellers!

I never trust rebag never buy ir sell to rebag

@neebieslittleluxuries

3 ай бұрын

Never again for sure!

The REBAG complaints keep on coming 😢 sorry to hear about your experience. We’re just tryna live !!! REBAG do better please

@neebieslittleluxuries

3 ай бұрын

Right! They need help! Thank you so much for watching❤️