Update: pimax.com/blogs/blogs/pimax-progress-update-june-28

I haven’t ordered one yet, but this is the sort of communication I appreciate from a company. Good on ya!

I appreciate the honesty.

Thank you for being honest, you may have just won me over with that, pimax! ❤

I'd rather have a delay than a faulty headset that is negative time consuming and costly.... I take my hat off to you for being honest, that's a rare quality these days.... my order is Light with Local Dimming

@mikepinard8230

Ай бұрын

100% in agreement with you. Not enough of this honesty going around these days. I felt that Jaap was in front of me with a hand shake telling me that the product he is sending me is getting extra time and effort to get it right. You just don't get this from anybody anymore. I too, will now order a Pimax Crystal Light (I have a Rift-s now)

@Lonewolf23-26

Ай бұрын

@@mikepinard8230I ordered mine about a week ago, I too would rather wait! Totally appreciate the honesty! I also have a rift s currently!

Being up front and Frank is gold to the VR community. "This" alone WILL result in more users trusting Pimax and in turn result in MORE orders. Well done. Fantastic, communicative video ❤

@JaapGrolleman

Ай бұрын

Thank you!

Thank you for this, the team at Pimax. We need more of this kind of honesty, transparency and accountability in the industry. I will continue to support you!

As a person who worked for Daimler and Volvo Trucks, bringing out new products is work. So many things that set back the time table. Thank you for being upfront, transparent, and honest.

This is great to see. Transparency and communication. Well done.

@Zerod-rn3ye

Ай бұрын

Not really transparent here though so... They have a history of being late, very late, and delays. Here they claim "marginal delay" but then cite the main reason as "extremely necessary improvement in quality control" which suggests they don't have a true ETA for those delays because the quality control situation is that bad. You can't bring forth something that simply, quite literally, is not ready. Quality control has always been an issue for Pimax, too, so nothing has changed and is just "promises" like with ASUS. Those getting the first models are getting subpar product they openly admit.

Wow, appreciate the honesty. Will wait till issues are resolved then.

Just keep communicating with us more often and being transparent. Thanks for the update. Patiently waiting on my Pimax Light.

Appreciate your honesty, Folks really appreciate upfront clarity and i have no problem waiting a few weeks extra knowing my preorder will now be a bit later.

@andyakarudolfhessiansack7936

Ай бұрын

Up to 7 weeks?!

Awesome, this is the transparency and honesty we've needed. Thank you @pimax for the update!

Excellent video Jaap. People don’t realise how hard Pimax is working to be the leader in the VR space. I am part of a team of very passionate moderators on the Pimax Discord server. We volunteer our time to help Pimax users troubleshoot their equipment. Sometimes we solve the issues, sometimes we don’t. When we are unable to solve it ourselves, we have the resources to quickly escalate the issue to official support. We have weekly meetings on all sorts of matters. Transparency was one of those. This shows the Pimax does listen and does care. Keep up the great work guys. Haters will always hate but the true supporters will be there for the long haul 👍

@somerandomperson8282

Ай бұрын

Yes we do realize Pimax are working hard, but that means nothing to the end user if the business practises and communication are not good and cause so much frustration. Pimax need to look inwards, like they are doing now, and improve these things. If they do this then the community feelings will certainly change positively.

@_MarkV_

Ай бұрын

@@somerandomperson8282 That's exactly what they're doing, hence the video.

@somerandomperson8282

Ай бұрын

@@_MarkV_ my point is that your post sounds like nothing more than pimax PR cheerleading , and talking about 'haters hating' and 'true supporters being there for the long haul' is absolutely cringe-worthy and actually not doing pimax any favors.

@theegodelpozo

Ай бұрын

@@_MarkV_ after taking our money, sure..

@johngogan1115

Ай бұрын

I've been looking for help with my crystal for months and nobody ever replies not hating just saying I just gave up on the headset

this is the most honest I've ever seen from Pimax

@paulct91

Ай бұрын

Nah, that seems pretty dishonest, 0:37 VS 0:40 , if they had orders like that and believed in any of the Reality series devices then not doing EVERYTHING in-house would be a better idea, after all they are a 'small company' yet they take on sooo many projects before even delivering the 12K... Crystal, Portal+View, Crystal Simmers' Edition, Crystal Light (version WITH controllers & WITHOUT later), Crystal SUPER, WiGig (exclusive to Crystal OG), ...eventually 12K, possibly not even with standalone, so that price may NEED to reflect that soon. Side note: For whatever reason Pimax did a Translation event with 'rewards' yet... somehow the group langauge group that won was the Chinese Translation group.... why was a Chinese group needed... Pimax is a small company in China... who during the same event had said tbey had ALREADY paid professionals to translate their website... So this is no more encouraging than Pimax only 'granting' the upgraded trade-in value (of now $900) to ONLY Non-Mystery Box 5K SUPERs, those who bought in to their sketchy Mystery Boxes would have been the truest most trusting 'Pimaxians'... So I'd s confidence is already absent with them.

@honcoop283

Ай бұрын

@@paulct91 You're going to ignore all the other things said in the video?

Thank you, Jaap; this is how to communicate with your customers when setbacks occur. Please continue to be pro-active. We will be frustrated about the setbacks but understand that quality control surpasses the speed of delivery. Looking forward to the Bi-Weekly update and keeping us updated through these videos, too, as they have a pure human element to them. I was also wondering if you had a community manager who could handle most of the communication across all your social media while you focus on marketing operations.

Keep it going this way please ;)

All for Pimax. Seems like better communication would be better for everyone. Thanks

Outstanding message! If you take care of your customers, openly and honestly, they will take care of you, your employees, and share holders. Please continue the open communication, we truly understand how difficult the business is, and want you to succeed.

@lurchilurch5507

Ай бұрын

Shareholders? Since when is Pimax a public company?

transparent communication is a sign for a good company. Thank you!

Good job keeping us informed and Goodluck Team Pimax. 🍀 ❤ Love your products. ❤️

Thank you for being frank and informing people, good job.

Thanks for the communication and for being honest. Can’t wait for mine to be delivered.

That is a big step up. I like this new humble approach. I am personally looking forward to my order. Happy to wait if the quality is the aim.

Openness of communication is one of the most fundamental and important parts of a good company that people trust. People are willing to listen and sympathize if they have an understanding of why things are not going according to plan. As long as people don’t feel like they are being left in the dark and potentially scammed then you are less likely to get any complaints.

Take my hat off to pimax being open and honest regarding delays, its also fantastic that you intend to keep customers up to date about how things are progressing. Quite happy to wait a bit longer for my crystal light, as they say "good things come to those who wait"

I’ll take honesty and delay over another HP experience every day of the week. This is actually making me even more excited to get mine.

That’s great to hear. Open communication is key. I personally don’t mind waiting a little longer for quality to be ironed out. I’m in no rush and would rather have a perfect product rather than having to return a problematic headset.

This is what we want to see, honest direct communication, keep this up and you will be very successful.

Thank you for the honesty, companies forget how important this is! If I have to wait a little longer for my headset then at least I know why and I’ll get a great product.

I love the upfront honesty, makes me want to buy pimax and i will.

Your honesty is refreshing, it show’s integrity! Its made me decide to purchase one !!

Fair enough. Get it right, before you get it out. Keep learning, keep communicating. Patiently waiting for my Crystal Light.

Good One. We all hope you prevail after so many problems because you guys have a huge potential.

I ordered a few weeks ago but I'm perfectly happy with delays as long as you're communicating and transparent

thank you pimax team. i havn't ordered a crystal light but im verry happy to see my favourite vr company to grow so much. good luck and much love

Thank you for your sincerity and your intention to improve. The number one priority should be quality. Nothing is more frustrating than buying a headset, and it doesn't work, or something breaks after two months. I think most customers will accept a delay if the glasses work the first time out of the box and don't break. Finally, communication with the customer is essential. The worst decision is silence. If you tell a customer that his order is going to be delayed for a month, and explain the reasons, he will understand. But if there is only silence, he will be very angry.

A welcome initiative, and somewhat overdue from Pimax, well done. Encouraging.

Thank you for the update. I was going to cancel my order because I felt ignored but for now I will continue to wait.

This makes me want one even more now! good job Pimax

I'm interested in the Crystal light and I really appreciate this kind of communication! Just be honest and peopla will understand!

This is refreshing to see. A simple explanation, no BS. Thank you.

I respect this video. Thank you for your honesty

Thank you for the honesty, and please keep pushing the limits!

Well done Pimax, quality over demand is the right call. Be patient viewers.

My pimax 5k plus still works good. A little rough on the comfort front but, it was a great piece of tech. I'll be purchasing from them again.

First good pimax video I have seen. Honesty is the way forward. Honesty + quality will win the trust you lost from many

This video is great for communicating with consumers.

I prefer delay to having something disastrous and defective, transparency is valued. Thanks.

what a great update - keep this transparency and keep your videos coming

I will order mine around September after everyone gets the light, no rush but I'm very excited for it 🎉

This is fantastic! Thank you for this video!

Just like the Kickstarter, demand was underestimated. This is a good thing and a nightmare all at the same time for a small company. 5k backer here willing to wait, well not like we have a choice😂. Thanks for your continued hardwork

I hope this is the turning point that launches Pimax to the next level. They have and just communicated a vision to improve, now time will tell their execution. Feel a lot more hopeful after this. Just hope it's not all talk

A great step if you do provide a Bi-weekly update. Lets see.

@JaapGrolleman

Ай бұрын

Just published a new one!

About to jump into the VR trend and was waiting till fall, seeing this just made me more confident in waiting, and making the choice to get a Pimax for a headset.

Great video!! Clear communication goes a long way 😊

Thanks. Just what we needed

Got my shipping code yesterday. In a happy man.🎉

Good for you as a company being transparent and honest with your customers.

I was just wondering what happened to the 3-4 week shipping info. A friend just forwarded me this info video. Appreciate the honesty and I'm totally fine with that. I'd rather wait and get a good quality product than having to deal with any kind of RMA process (I'm a VERY lazy person). Also, it's probably too hot here right now to use a VR headset anyway. Take your time. ;) /Edit: Also, this is much better than having to listen to the usual damage reducing corp bullshit that says nothing and big companies use. Please stay like this.

Wow, this frank discussion is really a nice step in the right direction for Pimax. I applaud them for doing this. You must speak honestly and set the correct expectations. However, saying is not doing. If these words are backed by tangible, meaningful improvements, Pimax and its clients will be all the better for it.

@JaapGrolleman

Ай бұрын

Agree with you!

@redrumcoke2363

Ай бұрын

​@JaapGrolleman Holy biscuits, the man himself! We're rooting for you, Pimax, and the whole of the VR industry, Jaap. Best of luck to you and Pimax. You can do it!

@JaapGrolleman

Ай бұрын

@@redrumcoke2363 Thank you!

That niggly feeling i had saying don't preorder!! It was right.

@adrenalinejunkie3828

Ай бұрын

Some customers already have their Crystal Light delivered (they're posting on Reddit) . Fortunately, only a minority ordered the non local dimming version, which is delayed.

Great video, I really appreciated it very much!!!. This is the way.....😊. Continue like that and the future of Pimax will be bright! Please also develop PCVR headsets with the size of a PICO4 (or even smaller like the Bigscreen Beyond) and a 2.8x2.8k resolution, because the very bulky size of Pimax headsets isn't appropriate for 2024! There is definitively a market for this! Besides, concerning the upcoming Crystal Super headsets: It would have been better to just announce the LED version and concentrate to release it as as early as possible instead mixing things with a Micro-OLED version. For the Micro-OLED version I would prefer a much smaller housing!

Well done for this video..hope more bigger companies do the same

Some brands should take this video as a great example of transparency towards the customers.

Very well done and thanks for the honesty and explanation.

Important is, you are honest 👍 this is the way thinks work. Just keep this and continue developing high quality/high end VR Headset for costumer. The community will appreciate and honor it 😃

This is tremendously appreciated. Setting realistic expectations and being open, transparent and honest, is so much of the battle. In other words, don't feel so bad about the delays; make the expectations of when people will get their kit REALISTIC and then DELIVER against them. All the best (from a Service Ops lead).

my shipment is on the way, just got confirmation. i ordered may 15th. I hope mine is ok

@cheekyboy8865

Ай бұрын

Ordered 3rd June and I'm in Australia. Going to be another 8 weeks by the looks of it (fingers crossed it's earlier but I'm happy Pimax responded and are taking their time with quality control)

@gaminginstilllife9429

Ай бұрын

@@cheekyboy8865 I have a good feeling about this one

Identifying the issue is a good first step. The next and more important one is following through with action. This isn't the first time Pimax has stated they need to improve communication and then fall short, again. The same goes for support. Talk is cheap and actions speak louder than words. I'm not here to root against Pimax as I want the Crystal Super and 12K to succeed. Those headsets have great potential. But I'm not going to pretend Pimax doesn't have the history and well-earned reputation they've got just because I want what the headset(s) could be. Anybody following the controversies around Asus right now or other PC hardware makers in the past know that companies can say they're "still learning" and make promises to do better and then continue right on with business as usual. The Crystal Super's release will be the next true test as to whether Pimax has improved. I wish them luck.

keep up the good work!

Great stuff! All the best!

Refreshing with some openness and honesty in this day and age.. I am one of those on the fence on what headset to get, but I keep leaning more and more towards the Crystal Light, even if I do think it is a lot of money to drop, considering I will be using it for 1 game (DCS).

no stress guys excited to get my headset when ever you all are done with it

Thanks for the honesty, and I'm happy the Crystal light is popular...however, can you please finish delivering on the promises of the original Crystal? Wide lenes, 6G, Standalone, to name a few? And a couple weeks waiting for a Pimax isn't much...I can't even remember how long I waited for my Crystal....months? Years?

Just ordered the crystal light says 8 weeks to ship. I am good with that if the quality is what it says it is. Thank you

It’s great to see an updated OLED HMD finally in the works , although LCD provides resolution it doesn’t have the black levels and everything looks washed out and grey by comparison so I personally fail to see the benefit of LCD’s resolution in a grey washed out environment.

Listen I gotta say I’m very sorry Pimax for getting mad at you on Discord and Reddit. At least the company is aware of what they need to work on and they’re trying to fix it. I shouldn’t have been so rude about it

Thanks Pimax 🙂

I’ve been waiting patiently. Not in a hurry since this is replacing my reverb g2. Quality matters. Thanks for being honest about the current issues. I’m sure you guys will figure it out.

Got my preorder in a little bit ago and just saw this clip. At first was like, ah shit here we go...but by the end felt even happier with my decision. Stay humble and keep working hard. I want a good product and awesome experience. I can wait.

@PimaxVR

24 күн бұрын

Thank you sir/madam!

Thanks for your honest updates. I’m really looking forward to the Pimax Super OLED version. Cheers

Thank's for the better communication now. I hope the 60G module will be not forgotten. Although I use a fibre cable I would prefer wireless. I can wait if the product is better at the end. The software is also getting better since the last updates.

12,000 hrs in VR, My first Pimax Headset was a Crystal and its almost perfect and the Crown in VR

Thank you for this video. Finally some good communication and transparency. You did the right thing to tell us your current faults in Pimax. Now the next step is following through with action. Hopefully this is the beginning of Pimax turning the company around for the better.

Now I am looking more for my Crystal light. I am rather waiting for mine with a proper quality. You make it right.

I am yet to buy a crystal but appreciate the honesty here - I will still get one at some point

good on you to keep improving. pimax has always pushed the limit of what is possible in VR, so they always got and will get more leeway from me. just keeping us informed goes a long way.

I'm waiting for my order, which I'd expected to be sometime in July based on my pre order time, but I appreciate the openness of this explanation, and I'm okay waiting a few weeks more. Keep the communication clear, and your customers will always respect and stand by you. Thanks for the vid.

Thanks for the honest info's, looking forward to more and of course 12k 😉 and the future. I love my 5k, 8k+, 8kx up to Crystal line up, use them ok the Crystal currently daily

FWIW I had no trouble with the headset I bought off these guys years ago. Most of what you hear is when someone is unhappy because the happy people are busy enjoying the product lol. I haven't tried the Crystal because I'm still satisfied with my last purchase, but Pimax is what I will be getting when I upgrade.

My respect! Very frank and honest explanation. Good luck with the Light, and later the Super (which I am VERY interested in…)

Appreciated, thanks! Looking forward to better communication, including more info about Crystal Super progress.

Cant wait end of year and get Super!!!

If you want to be a small team and the community to be sort of a part of it, you need these kinds of videos. I would even say you need to air out dirty laundry from the weekly meetings. If you want to be a boring company, there should be no dirty laundry and everything should be behind a wall and users should get perfect experience. If you want to do both, it could seem like a failure of both. Just my silly opinion.

Yeah, quality control pays off when you have to ship internationally. Returns are expensive.

@paulct91

Ай бұрын

...They also ship from Amazon Warehouses, though yes quality control is important they should've already been doing it, unlike with the slow release of the Wide FOV lens, WiGig, 12K, and other issues.

@Nobody-Nowhere

Ай бұрын

@@paulct91 It takes time to develop stuff, all people do is demand stuff.

I cancelled my crystal lite with out local dimming 2 days ago if you had been so honest as this video shows your comments I am now back on the fence but I won't re order yet ...Will purchase again in the future, wish you and your company success

in the futur I will order a no local dimming without controller, I think we are a lot like me

I, for one, greatly appreciate this video. I wish more would do this sort of thing rather than just either shipping faulty products to kick the can down the road or delay without any word at all and force me to contact customer support, blah,blah,blah... Keep up the good work and I look forward to my first Pimax headset!